6 Usability Researcher jobs in Malaysia

PropertyGuru is Southeast Asia's leading PropTech company, and the preferred destination for over 32 million property seekers monthly to connect with over 50,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.1 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand and Vietnam.

was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 18 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its markets in Singapore, Malaysia, Vietnam, Thailand as well as the region's biggest and most respected industry recognition platform - PropertyGuru Asia Property Awards, events and publications across Asia.

For more information, please visit: ; PropertyGuru Group on LinkedIn.

PropertyGuru is growing our team of passionate people on a mission to help people find their dream home. The design team at PropertyGuru collaborates with other teams to achieve business goals ensuring a great user experience.

We are seeking a Senior UX Researcher to shape the user experience for PropertyGuru's real estate marketplace platform. In this role, you will be pivotal in understanding user needs and pain points through comprehensive research, and translating these insights into impactful design strategies. You will collaborate with cross-functional teams, including product managers, engineers, and marketing, to ensure a user-centric experience across all our platforms.

As a Guru, You Will Be Accountable For

• Conduct user research to gather insights on user needs and pain points.
• Analyze qualitative and quantitative data to inform product and design decisions.
• Synthesize research findings into clear, actionable insights and strategic recommendations
• Collaborate with designers, product managers, and engineers to integrate research findings into the product design lifecycle.
• Create user personas, journey maps, and other research artifacts to guide design processes.
• Design and conduct usability testing to validate design solutions.
• Advocate for the user by presenting research findings to stakeholders and guiding the team to make informed decisions.
• Stay current with the latest UX research methodologies and trends in the PropTech industry.
• Mentor junior researchers to enhance their skills and knowledge.
• Measure and monitor the impact of research on product decisions and user experience.

We're Looking For Someone Who

• Proven track record of translating user insights into successful product improvements
• Experience with both qualitative and quantitative research methodologies
• Experience with usability testing, surveys, interviews, and data analysis.
• Excellent communication and presentation skills, both written and verbal.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in research tools such as Figma, Miro, UserTesting, SurveyMonkey or similar platforms

Our Commitment To You

• Hybrid flexible working that focuses on outcomes over hours.
• Holistic rewards package covering your financial, physical & mental health.
• Multi-directional career development across all levels.
• Inclusive benefits like equal paternity leave, supporting all employees in work-life balance.

Desired Skills And Experience
Senior UX Researcher

PropertyGuru is Southeast Asia's leading PropTech company, and the preferred destination for over 32 million property seekers monthly to connect with over 50,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.1 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand and Vietnam.

was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 18 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its markets in Singapore, Malaysia, Vietnam, Thailand as well as the region's biggest and most respected industry recognition platform - PropertyGuru Asia Property Awards, events and publications across Asia.

For more information, please visit: ; PropertyGuru Group on LinkedIn.

PropertyGuru is growing our team of passionate people on a mission to help people find their dream home. The design team at PropertyGuru collaborates with other teams to achieve business goals ensuring a great user experience.

We are seeking a Senior UX Researcher to shape the user experience for PropertyGuru's real estate marketplace platform. In this role, you will be pivotal in understanding user needs and pain points through comprehensive research, and translating these insights into impactful design strategies. You will collaborate with cross-functional teams, including product managers, engineers, and marketing, to ensure a user-centric experience across all our platforms.

As a Guru, you will be accountable for:

• Conduct user research to gather insights on user needs and pain points.
• Analyze qualitative and quantitative data to inform product and design decisions.
• Synthesize research findings into clear, actionable insights and strategic recommendations
• Collaborate with designers, product managers, and engineers to integrate research findings into the product design lifecycle.
• Create user personas, journey maps, and other research artifacts to guide design processes.
• Design and conduct usability testing to validate design solutions.
• Advocate for the user by presenting research findings to stakeholders and guiding the team to make informed decisions.
• Stay current with the latest UX research methodologies and trends in the PropTech industry.
• Mentor junior researchers to enhance their skills and knowledge.
• Measure and monitor the impact of research on product decisions and user experience.

We're looking for someone who:

• Proven track record of translating user insights into successful product improvements
• Experience with both qualitative and quantitative research methodologies
• Experience with usability testing, surveys, interviews, and data analysis.
• Excellent communication and presentation skills, both written and verbal.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in research tools such as Figma, Miro, UserTesting, SurveyMonkey or similar platforms

Our commitment to you:

• Hybrid flexible working that focuses on outcomes over hours.
• Holistic rewards package covering your financial, physical & mental health.
• Multi-directional career development across all levels.
• Inclusive benefits like equal paternity leave, supporting all employees in work-life balance.

Company Description

About SEEK

At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed.

By joining us, you’ll be part of a multi-national technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility – it’s where your career aspiration and our purpose can make great things happen.

Why join us?

Be part of a multi-national tech company with strong core values to help us solve complex challenges for our customers while building a flexible, exciting career – one that could take you anywhere.

We’re looking for people who thrive in dynamic teams and enjoy tackling regular new challenges in a large-scale, modern, and agile environment. As one of Asia Pacific’s largest tech companies, you’ll contribute to multi-lingual systems, solving high-impact problems to the benefit of millions of people within the region.

Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team. Expect a great investment in your career development with access to workshops, conferences and courses while you work alongside seasoned experts.

About the role

You'll lead research that shapes SEEK's product strategy across the APAC region, focusing on both candidate and hirer. This isn't just about running studies - you'll identify what we don't yet understand about our users and markets,then design and execute research that uncovers new opportunities and reduce strategic risks.

As a research leader, you'll mentor other researchers and designers while partnering closely with product, engineering, and other business teams to ensure customer insights drive real decisions.

• Shape strategy : Connect user needs to business goals through research that directly influences product roadmaps and market expansion decisions
• Lead complex research : Design and execute large-scale studies across SEEK's markets using the most appropriatemethods - interviews, surveys, usability testing, or mixed approaches
• Uplift research capability : Mentor researchers, designers and product managersand work with Research Operations to improve how we do research at scale
• Drive cross-team collaboration : Partner with Product, Design, Engineering, and AI teams to ensure research findings translate into action
• Identify opportunities : Spot gaps in our understanding and design research that reveals new possibilities for growth

The Team

You'll join a 70-person research and design community that's passionate about understanding users and creating better experiences. As a Principal UX Researcher, you'll be part of the Candidate team. This is a collaborative environment where research findings shape real product decisions, and where you'll have the opportunity to influence how we approach research across SEEK.

Skills and experience

• 8+ years conducting both qualitative and quantitative research with demonstrated impact on product decisions
• Degree in Psychology, HCI, Anthropology, Design, or equivalent experience
• Experience leading high-stakes research projects from question to recommendation
• Ability to take ambiguous challenges and create clear research plans
• Strong communication skills - you can present complex findings in ways that drive action
• Experience in consumer and/or business markets
• Bonus points for experience with UX metrics, competitive analysis, or workshop facilitation

Perks and benefits

At SEEK we offer:

• Support of flexible working, including a mix of office and work from home days depending on your role
• Paid and unpaid leave benefits including Personal Flexi Days as well as the opportunity to purchase additional leave
• The opportunity to work from anywhere for up to 4 weeks per financial year
• Frequent events including sports days, year-end party, hackathon, and trivia
• Casual dress every day

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those with eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.