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ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

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Technical Support

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ELSA ENERGY ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Be among the first 25 applicants Join to apply for the

Technical Support

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ELSA ENERGY Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Provide expert technical support and advice on subsea inspection and intervention requirements. Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives. Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards. Recommend and implement appropriate intervention measures based on inspection findings. Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services. Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows. Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.

Position : Technical Support

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Key Responsibilities:

Provide expert technical support and advice on subsea inspection and intervention requirements. Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives. Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards. Recommend and implement appropriate intervention measures based on inspection findings. Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services. Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows. Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.

Requirement(s):

Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification. Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques. Experience with Subsea Inspection Management Systems or equivalent asset integrity software.

Note: Only those applicants who meet the above criteria will be contacted as part of shortlisting process

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Information Technology Industries Oil and Gas Referrals increase your chances of interviewing at ELSA ENERGY by 2x Sign in to set job alerts for “Technical Support Specialist” roles.

Petaling Jaya, Selangor, Malaysia 5 days ago Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago IT Technical Support Specialist (BAU) - IT Department

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR9,500.00 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Petaling Jaya, Selangor, Malaysia 2 days ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Application Specialist (ERP Support)

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Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Internship For Technical Support Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR500.00-MYR650.00 3 weeks ago Support Associate (Hybrid Work Schedule)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Fresh ITGraduates - Service Desk Analyst ( Immediate Joiners)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Job Description

• Managing and Supporting all installed systems and infrastructure of System
• Maintain Network Infrastructure and System Security, including system setup and network configuration.
• Maintain hardware inventory of all equipment including spare equipment and diagnostic tools.
• Troubleshoot complex issues, relating to installation, configuration and functional / technical support of the systems.
• Ensure system operations notifications and escalation procedures are accurately followed.
• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Manage multiple jobs simultaneously and ensure all milestones and deadlines are meet.
• Managing and Preparing the reports and necessary documentation to customer or management if required .Manage work assignment and allocation for staff.
• Ensure team follows standard operating procedures for all operational functions.
• Provide support and guidance to staff. Provide 2nd and 3rd level support to Team Member.
• Design, configure, and install network equipment, Audio Video, Door Access, RFID & IoT and CCTV Systems. Perform all delegated tasks assigned by operation manager.
• Maintain and upgrade existing network equipment, Audio Video, Door Access and CCTV camera systems.
• Provide technical support to end users covering all hardware and systems related issues.
• Troubleshoot network equipment, Audio Video, Door Access, RFID & IoT and CCTV camera systems.
• Ensure that all project specifications are implemented in the technical solution and are compatible with the project's overall architecture including structured cabling.
• Identify any and all compliance issues with recommended resolution options.
• Responsible for solve any problems reported by customer and sends the necessary technicians to check and repair if necessary and test equipment to ensure they are in good and safe working conditions.

Requirements:

• Possess at least Diploma/post Graduate Diploma/ Bachelor’s Degree in Computer Science/Information Technology or equivalent
• At least 3-5 year(s) of working experience in the related field is required for this position
• Strong technical knowledge, strong networking capabilities and relationship management skills Ability to prioritize tasks and work under pressure and a strong team player.

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Overview

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join a rewarding career at TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

#BeMore

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Ensure that servers are running at an optimal level in a 24/7 operating environment.
• Provide weekly and monthly reports of system uptime, server capacity, security compliance, and SLA metrics.
• Document processes for System and IT related procedures to ensure standard builds are maintained, ensuring to document configuration settings of servers, processes, and policies.
• Perform system audit of vulnerabilities.
• Oversee the security compliance level of mission-critical servers are properly patched in accordance to the defined patch management policy.
• Performs and monitors (daily, weekly, monthly) server back up and its recovery process.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, or Master’s Degree in IT, Computer Science or equivalent
• Preferably with 2 years of working experience in the related field
• Knowledgeable in IT equipment, especially desktops and laptops – both in Hardware and Software
• Ability to troubleshoot problems systematically
• Familiarity with Inventory and Helpdesk Ticketing Tool is an advantage
• Demonstrated hands-on experience with computer networks, server administration, and server installation
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at TDCX by 2x

KL Eco City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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• Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend).
• Working on the life-cycle of help desk incidents.
• Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc.
• Assigning the ticket to L3 support if necessary, otherwise, fixing the issue by code changes.
• Maintaining the Knowledge base.
• Guiding customer support teams (MGCC/ SFU) on troubleshooting the issues or guiding to get more clarity on the issues.
• Review information and training available for L1 support.
• Review Application logs for exceptions and find root cause of the issues and work on resolution (self or via L3 support).
• Support DR activities.
• Ability to learn technologies and delivery as per Team's requirements.

• Minimum 3 years’ experience in L2 support and fixing production issues.
• Prefer previous knowledge on Banking Domain, Payments Domain, Lifestyle Apps Domain.
• Min Technical Skills: o MAE, SME, RMBP Regional, BTS - Spring Boot o M2U MY, M2u Regional, M2U biz - Spring boot, Struts or Exposure to Java Web technologies like Jsp, Servlets o MBPNS, MDIP, QRMS, SSL – Nodejs
• Good to have : Grafana/Prometheus/Dynatrace/ELK
• Minimum soft skills required.
• Ability to quickly learn the Company's product.
• Knowledge of relevant technology which will help effective L2 Support.
• Good communication skills.
• Good documentation skills.
• Team player with good attitude

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Overview

Join to apply for the Technical Support Engineer role at Comstor Europe .

Vacancy No VN13451 • Job Title: Technical Support Engineer • Office Location: MY-Kuala Lumpur

About the Role

Support post-sales request from Westcon’s APAC customers. Your Key Responsibilities

Responsibilities

• Support post-sales request from Westcon’s Asia Pacific customers.
• Perform testing and reproduction as required to isolate, identify, and resolve customer's issue.
• Manage technical escalation to principal vendor.
• Manage customer escalation and expectation.
• Keep assigned cases properly documented and up to date.
• Keep up to date with the latest technology, product, and technical knowledge.
• Being the subject-Matter-Expert (SME) for assigned products.
• Share knowledge, idea, and experience with the team and contribute to the knowledge base.
• Follow assigned shift and carry out standby duty as scheduled.
• Perform any other duties as assigned accordingly by the superior.

Qualifications / Requirements

• Bachelor’s degree in computer science, cyber security or a related discipline or equivalent work experience.
• At least 4 years working experience in cyber security related field.
• Experience in managing and supporting Symantec Encryption, PGP and other encryption products, or CA Layer 7 or other API gateway and management products.
• Obtained cyber security industry and vendor certifications preferred.
• Experience in Technical Assistance Center (TAC) case support is an added advantage.
• Confident, articulative, and professional in verbal and written skills.
• Positive, communicative, and customer-oriented attitude.
• Exhibit strong customer facing skills while under pressure with the ability to react, adapt, and respond professionally to complex and emotional situations.
• Adhere to case management best practices and look for new ways to improve the quality and integrity of case data/documentation.
• Strong organizational and time management skills.
• Quick learner.
• Must have the flexibility to work extended hours, during public holiday, and weekend as needed.

About Us

Westcon Solutions is a member of Westcon Inc., Group, a global value added distributor of category-leading unified communications, infrastructure and security solutions with a global network of specialty resellers. Westcon Solutions is a regional distributor focusing on the distribution of security and value added IT products. Working closely with leading vendors, Westcon Solutions provides sales and technical support in the security, optimization and monitoring space to partners and customers around the region. We are currently an Authorized Training Centre for Check Point and looking to expand into more vendor certified courses.

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Job Description

Position - Technical Support Representative (Telco Project)

Location – KL Sentral, Malaysia

Job Type - Permanent Position (Full Time)

Working Shift - 5 Days working in a week

Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Eligibility Criteria

• At least Diploma or Degree (IT/ Computer Science/ Engineering)
• Proficiency in Mandarin (Read/Speak/Write)
• Freshers can also apply
• Good English Command (B1 or B2)

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HIRING Technical Support Candidates with CYBERARK EXPERIENCE - MANDATORY

Location: Bukit Jalil Tech Park for a Multinational Corporation (MNC)

Open to local Malaysians of all races.

Job Description

• Support the design and implementation of Privileged Access Management systems.
• Develop new plug-ins and connectors for CyberArk solutions.
• Document technical processes and procedures, including regular updates of support documents.
• Support client's CyberArk infrastructure.

Requirements

• CyberArk certification is mandatory.
• CyberArk experience is mandatory.
• Maintain and support computer systems and networks for the company's employees.
• Resolve technical IT and application problems, either over the phone or in person.
• Good communication skills.
• Ability to work as part of a team.
• Strong managerial skills.
• Possess an IT degree or relevant qualification.

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Job title

Technical Support Representative

Overview

WE’RE HIRING – Technical Support Representative. Location: 8 Avenue Business Centre (Nearby LRT Asia Jaya).

Responsibilities

• Provide 24/7 technical support for cloud technologies and services
• Monitor system alerts and respond to incidents promptly
• Troubleshoot and resolve hardware, software, and network-related issues
• Collaborate with cross-functional teams to resolve complex problems
• Maintain support records and contribute to knowledge base

Qualifications

• Relevant IT experience and/or education in IT or related field
• Proven technical support experience (cloud preferred)
• Mandarin speaker (spoken & written)
• Knowledge of networking protocols
• Strong problem-solving, analytical, and communication skills
• Ability to work in rotational shifts, including nights and weekends

Employment details

• Location: 8 Avenue Business Centre, Petaling Jaya, Malaysia
• Mon – Sun (2 rotational off days)
• Employment type: Full-time
• Seniority level: Entry level

Send your resume to or PM for more details or email to

Only shortlisted candidates will be contacted.

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Our Opening and Your Responsibilities

• Support the technical helpdesk team by providing excellent customer service and resolving technical issues via calls and emails for customers and the operation organization.
• Assist in product testing and ensure test requests are delivered on time.
• Operate the virtual studio system.
• Support technical training initiatives.
• Be able to work in shifts, which may include weekends and public holidays based on the schedule.
• Work closely with the China helpdesk team to ensure smooth process handling and team development.
• Respond to queries, run diagnostic programs, isolate problems, and implement solutions.
• Coordinate with overseas sales offices on product testing logistics and conduct product tests.
• Collaborate with the Market Manager to operate the eStudio for remote demos and training.

What You Need to Succeed

• Educational background in automation or mechatronics.
• At least 2 years of experience in service or maintenance support.
• Proficiency in Mandarin to better serve Mandarin-speaking customers.

Our Offer to You

• Stable employment conditions based on a contract of employment.
• Medical care, including dental coverage.
• Life insurance.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services, renowned for innovation and quality across various applications. We operate in over 140 countries with a presence in about 40 countries. Visit for more information.

Equal Opportunity Employment

We promote diversity and equal opportunity worldwide, valuing different backgrounds, expertise, gender, and ethnicity. For more details on our commitment to sustainability and diversity, please visit our website.

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