What Jobs are available for Us Analyst in Malaysia?

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Role
The Data Analyst III role consults with internal stakeholders to understand problems, collect and analyze data to support data driven business decisions. This role uses data tools to collate, model, interpret, develop visualizations/information products, and communicate to the business. Specifically, individuals in this role will execute on projects/initiatives with high complexity independently. The role will be on shift hour ideally from 3PM to 12AM.
Responsibilities
+ Solid understanding of best practices
+ Executes on projects and initiatives independently
+ Provides support to the analytics team members
+ Begins to lead analytics effort with high complexity
+ Partners with stakeholders to understand their business needs and to make suggestions for analysis and metrics to drive insights and recommendations
+ Understands who the customers are and what is happening in the market with necessary commercial awareness
+ Creates visual displays of data through selected tools and analytical packages
+ Effectively lead and manage small/operational analytics projects
Qualifications:
+ Bachelors or Master Degree in Data Analytics/Data Science/Math or equivalent work experience
+ Ability to understand complex data structure and to apply advanced blending and refinement techniques including big data and knows how to apply advanced data preparation and refinement techniques
+ Significant experience leveraging SQL for data querrying
+ Experience with different visualizations tools such as Tableau or PowerBI
+ Experience in intermediate statistics
+ Basic knowledge of big data platforms
+ Ability to present complex issues in simple and sophisticated insights
+ Ability to combine visualizations from multiple sources to tell an effective and engaging story
+ Knowledge of different project management approaches and lifecycles
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
+ Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
+ Life Assurance Policies: Providing financial security for your loved ones.
+ Long Service Award: Recognition for your dedication and loyalty
+ Access to Learning and Development Resources: Empowering your professional growth.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Role Overview
We are looking for a detail-oriented and systems-savvy Talent Analyst to support Talent Management, Learning & Development (L&D), and Talent Acquisition through effective administration of talent systems and data analytics. This role will be instrumental in managing Workday and SuccessFactors workflows, generating insights from talent data, and enabling seamless execution of talent processes. The ideal candidate brings a strong analytical mindset, comfort with HR technologies, and a passion for enabling data-driven talent decisions.
Key Responsibilities
1. Talent Systems Administration
· Maintain and update talent-related data in Workday and SuccessFactors, including talent profiles, succession plans, and development records.
· Support system workflows for talent reviews, 9-box placements, and internal mobility tracking.
· Troubleshoot system issues and partner with HRIS or IT teams to ensure smooth functionality.
· Ensure data accuracy, consistency, and compliance across platforms.
2. Learning & Development (L&D) Support
· Administer L&D programs and track participation, completions, and feedback through talent systems.
· Coordinate with internal stakeholders and external vendors to support learning delivery.
· Maintain learning records and generate reports on engagement and effectiveness.
3. Talent Acquisition Support
· Collect, clean, and validate Talent Acquisition data from Workday.
· Generate recurring and ad-hoc reports on hiring metrics.
· Analyze hiring trends to deliver actionable insights.
4. Reporting & Analytics
· Build and run reports on talent metrics such as promotions, turnover, development activity, and internal movement.
· Analyze data to identify trends, gaps, and opportunities for improvement.
· Collaborate with HRBPs and COEs to deliver actionable insights that inform talent strategies.
· Support dashboard creation and data visualization efforts using tools like Excel, Power BI, or Tableau.
Qualifications & Experience
· Bachelor's degree in human resources, Business Administration, or related field.
· 2-4 years of experience in talent operations, systems administration and talent analytics.
· Hands-on experience with Workday and/or SuccessFactors preferred; candidates without direct experience must demonstrate strong systems aptitude and eagerness to learn.
· Proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).
· Strong attention to detail and ability to manage multiple priorities.
Preferred Skills
· Familiarity with talent review frameworks and succession planning.
· Exposure to L&D program design and LMS administration
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

**About the Role:**
**Grade Level (for internal use):**
07
**About the Role: Data Analyst, Transcripts APAC (Mandarin Workflow)**
**Grade Level** (for internal use): 07
**The Team: Transcripts APAC Coverage (Mandarin)**
**Transcripts** - Team is responsible for creating publication-quality transcripts of conference calls conducted by the corporates. The team uses intelligent speech recognition software along with other state-of-the-art editing tools to deliver transcripts in real-time with the highest standard of quality. Being a part of the team means getting immersed to something that is huge, exciting, and significant and to play a relevant role to revolutionize how transcripts are produced and delivered to clients.
At Transcripts, we produce written records of dictated or recorded speech of various investor events including Earnings calls, M&A calls, Investor Conferences, Company Conference Presentations.
**Responsibilities and Impact:**
+ Primarily responsible for collection of country-specific (China - Mandarin) financial reports and conversion of the document to English transcription document with the highest degree of quality output and timeliness goals
+ Complete the translation and conversion of native Mandarin documents to English utilizing the end-to-end transcription process.
+ Be able to independently handle projects/workflows or any other task at hand delivering high quality and within deadlines.
+ Fixing of data errors when needed and defining country specific policies together with members of the Quality Control team.
+ Deep dive into data analysis of each allocated project and drive discussions to closure with stakeholders on workflow/procedure improvement through findings
+ Deliver on predefined individual and team targets.
+ Identify new projects, lean/automation ideas, new policy proposals and enhancements as part of daily work.
+ Actively communicate and collaborate with other stakeholders within the Transcripts vertical
+ Provides input and ideas for improving quality and product enhancements related to the covered content sets.
+ Assist in research for data/product initiatives.
+ Troubleshoots problems or issues and provide support to the team.
**What We're Looking For:**
+ Bachelor's Degree, Finance background will be an added advantage.
+ Proficiency or native competency in specified language in Chinese (Mandarin) and English
+ Prior experience and exposure to transcription and or translation/localization work is a plus.
+ Able to carry out day to day BAU work with minimal assistance.
+ Analytical mindset and strong logical reasoning
+ Good interpersonal and strong communication skills
+ Attention to detail, flexibility, and problem-solving abilities.
+ Solution-oriented mindset and ability to detect issues with solutions.
+ Client-centric mindset.
+ Flexibility to work across various shifts including night shift on rotational or need basis.
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)
**Job ID:**
**Posted On:**
**Location:** Penang-Jalan, Pulau Pinang (Penang), Malaysia

**MASTER DATA ANALYST**
**Job Description**
**Primary Job Function**
Primary liaison between the businesses as it relates to the create/read/update/delete of master data throughout the enterprise. Works directly with the customers to support and resolve challenges related to the mastering of critical business data. Applies relevant principles to support projects and ongoing activities. Completes tasks which support business teams and assists in the development of business requirements to solve for master data related business problems. Leads department level initiatives or provides assistance to departmental managers on phases of larger projects. May assist in supporting business continuity, relationship management and business strategy.
**Core Job Responsibilities**
+ Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
+ With general guidance / coordination from the master data managers, perform various master data Create/Read/Update/Deleteresponsibilities. Perform mandatory validations such as OCR Denied Party Screening, address verification and compliance verification. Responsible for communicating Master Data creates/changes to internal and external customers.
+ Requires high degree of communicative ability due to multi-divisional and multi-functional issues. Required to participate in process improvement teams.Provide data analysis to verify/validate data and drill down to identify root causes.
+ Understand the implications of master data as it relates to SAP and other business systems based on requirements. Leads, mentors and/or provides guidance to less experienced team members, where applicable, including guidance for troubleshooting escalated issues. Gather/document business requirements for Master Data initiatives.
+ Develop and maintain a strong knowledge of key goals and operational processes with stakeholders to aid in process development and data analysis.
+ Applies and executes standard strategic business theories, concepts and techniques and assists in the development of master data standards and procedures.
+ Manages projects according to milestones and within budget constraints.
**Position Accountability / Scope**
+ Establishes and maintains productive relationships with all levels throughout the organization and with external partners.
+ Works with minimal management direction.
+ Assists in monitoring technical and business support staff as it relates to projects.
+ Responsible for compliance with applicable Departmental, Corporate, and Divisional Policies and Procedures. Must adhere to divisional business rules and processes set forth in Master Data SOP's and SLA's.
+ Participates in business-critical Master Data initiatives. This includes advising on master data creates / changes when requested by divisional areas. Also, may participate in cross-functional process improvement teams. May be required to participate in division specific projects, testing, enhancements, or data verification.
+ Failure to achieve results may result in business process delays and/or a duplicate effort caused by these errors. Errors could cause financial / business impacts to Abbott.
+ Effectively utilize Abbott systems to maintain the integrity of master data. This includes all aspects of the Create/Read/Update/Delete process. Systems include AES, ECC, cApps, and various ancillary systems.
+ Independently develops general approaches to the solution of problems which require application of basic project management principles and problem-solving skills. Work is reviewed to determine if overall results and objectives have been achieved.
+ Determines and develops approach and solutions to problem.
+ Medium/high complexity work.
**Minimum Education**
+ B.A./B.S. degree in Business, Accounting, Information Technology or Finance preferred.
**Minimum Experience / Training Required**
+ Minimum 4-6 years' experience with Master Data Management exposure is preferred.
+ SAP experience along advanced SQL, MS Access and Excel skills are strongly preferred.
+ Business Analyst along with Data Analytics experience is a plus.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**About the Role:**
**Grade Level (for internal use):**
07
Job Description
S&P Global Market Intelligence
The Team: Translations department is part of the Documents Insights and Services domain within the Market Intelligence division at S&P Global. The team is responsible for delivering accurate and timely translated content to internal financial and non-financial data collection teams within the division. It also supports translation requirements for other divisions as well as Corporate, Technology, Legal and News groups within the company.
The Impact: As a translator/linguist, you are responsible for producing quality translation in the target language. You will also be responsible for relevant and market specific research; data collection and analysis of the financial industry and other-related activities in the covered region through key processes established. Additionally, you will also maintain the most up-to-date market knowledge document through collaboration with relevant stakeholders and participate in projects to ensure the data integrity. This is reflected directly on the product that our clients use and support the company's strategy in making S&P products available in target regions and industries.
What's in it for you:
+ Have the opportunity to be a part of a large and growing Translations operation with over 400 employees across 6 operating sites, that uses state-of-the-art translation processes and tools to deliver on the needs of internal customers not just within the division but the entire company;
+ Be widely exposed to multiple data collection processes with a dependency on translation services within S&P Global;
+ Be able to work with diverse and multicultural teams working out of Ahmedabad, Hyderabad, Beijing, Manila, and Buenos Aires offices to achieve a common set of goals; and
+ Have insight into our clients and/or C-level executives at companies whose data we cover, collect and present.
Responsibilities:
+ Convert (translate/localize) high-level documents in the source language to the target language (Mandarin to English and vice-versa) by relaying the style and tone of the original language.
+ Collect relevant financial information through primary research and secondary research.
+ Primary Research entails establishing and maintaining positive professional relationships with financial professionals in the covered market to maintain and enhance our unique data; and
+ Secondary Research calls for the maintenance and the development of relevant sources through regular monitoring of their relevancy.
+ Ensure that queries from both internal and external clients are addressed accurately, comprehensively, and timely.
+ Provide quality assurance of translated and localized materials.
+ Create and maintain language glossaries, dictionaries, and translation memories utilized for translation, and draft language-specific style guides based on project requirements.
+ Deliver on predefined individual and team targets including delivering outcomes with quality and excellence.
+ Stay abreast of updated translation and research guidelines and policies.
+ Daily reporting of work performed during the day in the reporting tools; including fix errors as per quality feedback within specified time and report back after completion.
+ Participate in developing and executing projects as assigned from time to time as per company requirements.
+ Participate in testing new tools and application that would enhance individual and team productivity and efficiency.
+ Ideate and execute Process Improvement and Automation projects. and
+ Escalate concerns on time and with correct line of communication and appropriate response to mails from co-workers & management Team.
What We're Looking For:
Basic Qualifications
+ Proficiency or native competency in specified language (Mandarin) and English. Other languages are a plus.
+ Excellent verbal and written communication skills in English and specified language (Mandarin and familiarity with Chinese financial markets).
+ Knowledge of Accounting and Financial subject matter, concepts, and terms. Preferred knowledge of financial statements (IS, BS, CF etc.), Key Ratios and other market-related data.
+ Should have good analytical skills to conduct thorough objective research, and with good attention to detail.
+ Well-versed with information research on the internet and desktop applications such as Microsoft Office 365 (MS Word, Excel, Teams, Outlook).
+ Ability to interact with different levels and deal with issues in a mature and professional manner (excellent interpersonal skills to facilitate effective communication across teams)
+ Must have the ability to work in a team as well as independently.
+ Strong time management skills - must be able prioritize, multi-task, and deliver regarding work deadlines, service level agreements, and targets set.
+ Must have an inquisitive and investigative nature, and be proactive, highly motivated and have a positive attitude.
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)
**Job ID:**
**Posted On:**
**Location:** Penang-Jalan, Pulau Pinang (Penang), Malaysia

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Global New Accounts Customer Care Professionals ensure an extraordinary customer experience through prompt and accurate responses to customer inquiries, value generation to increase customer loyalty, along with the responsibility of evaluating and analyzing account information. Customer Care Professionals recommend tailored solutions to customers who include relevant products, services and membership privileges.
**Role & Responsibilities:**
+ Providing an exception level of customer service through daily connection with our customers.
+ Major role of this position is to provide high proficiency handling with customers media by completing application decision at acceptable performance standards.
+ Multitask and efficiently navigate through multiple systems to analyze customer information during application process.
+ Handling customer queries received via phone call, email correspondence received by fax or post.
+ Processing Charge / Credit card applications for new or existing customers through internal systems.
+ Understanding all relevant Risk, Compliance and Fraud criteria and ensure the adherence with.
+ Document necessary application information and recommend solutions that benefit the application decision.
+ Taking on-job-training (OJT) support role for the new hires.
**Minimum Qualifications**
+ Excellent communication skills both verbally and written
+ Proven experience of delivering "above and beyond" customer service with an understanding of the core Relationship Care principles
+ Effective and accurate decision-making skills
+ University graduates or equivalent required
+ Fluency in English. Mandarin and reading Chinese is an added advantage to this position
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Handling back-office processing, documentation, and administrative support to ensure smooth operations.
+ Performing customer due diligence (CDD), AML, and KYC verification to meet regulatory and compliance standards.
+ Reviewing, validating, and updating customer information with accuracy and confidentiality.
+ Supporting transaction monitoring, flagging unusual activity, and escalating potential compliance risks.
+ Collaborating with internal teams to resolve operational issues and ensure service quality.
+ Meeting individual and team KPIs, while contributing to overall department performance.
+ Ensuring adherence to internal controls, regulatory requirements, and industry best practices.
+ Assisting in process improvement initiatives.
+ Providing support in both routine and ad-hoc projects as assigned by management.
**Requirements:**
+ Education: Bachelor's degree in business administration, Finance, Accounting, or a related field.
+ Experience: Minimum 2-3 years' experience in back-office operations, preferably in banking, financial services, or related industries.
+ Strong knowledge of back-office operations, AML, and KYC processes.
+ Familiarity with compliance, risk management, and regulatory requirements.
**Skills:**
+ Detail-oriented with strong analytical and problem-solving skills.
+ Highly organized and able to handle large volumes of data accurately.
+ Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
+ Ability to thrive in a KPI-driven and deadline-focused environment.
**Languages:**
+ Proficiency in English is required.
+ The ability to speak Mandarin and Cantonese is a strong advantage.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**

**About the Role:**
**Grade Level (for internal use):**
08
**The Role :** **Quality and Data Governance Analyst**
**The** **Team** **:**
The Enterprise Data Governance team is dedicated to the operational management and continuous enhancement of our data governance practices and strategies. Our primary focus is on Data Quality and Governance, with a special emphasis on leveraging Snowflake for cataloging and metadata management. We aim to provide stakeholders with timely, reliable, high-quality, and context-rich data, ensuring comprehensive oversight of all datasets available in Snowflake.
**The Impact:**
As a Data Governance Specialist, your role is pivotal in maintaining the integrity and accuracy of data within Snowflake. You will be responsible for establishing and managing a robust cataloging and metadata framework, ensuring that information used for analysis and decision-making is reliable and easily accessible. Your attention to detail will help prevent errors and inconsistencies, supporting the team's overall efficiency and productivity. Additionally, you will handle routine tasks and administrative duties, freeing up senior members to focus on strategic activities and project direction.
Your impact extends to collaboration and continuous improvement within the team. By working closely with other members, providing timely data, and suggesting process improvements, you contribute to a more streamlined and effective workflow. Your fresh perspectives and willingness to learn will foster innovation and adaptability, essential in a fast-paced, dynamic environment. Overall, your contributions are crucial in supporting the team's success and enabling senior members to lead effectively.
**What's** **in it for you:**
+ **Skill Development:** Gain hands-on experience with Snowflake and data management tools, enhancing your technical skills and knowledge in a practical, real-world environment.
+ **Mentorship and Learning** : Work under the guidance of senior team members, benefiting from their expertise and mentorship to accelerate your professional growth and career development.
+ **Operational Contribution** : Play a critical role in maintaining data accuracy and integrity, directly contributing to the overall efficiency and success of the team's data operations
+ **Collaborative Experience** : Engage in cross-functional teamwork, interacting with various departments and stakeholders to understand the broader context and impact of your work.
+ **Process Improvement:** Participate in initiatives aimed at improving data management processes, providing opportunities to contribute ideas and learn about best practices and innovative solutions in data governance.
**Responsibilities:**
+ **Support Data Governance Initiatives:** Assist in the implementation of data governance programs and practices within Snowflake, ensuring compliance with established guidelines and standards.
+ **Quality Control and Management:** Regularly check, clean, and verify data within Snowflake to prevent errors, duplicates, and inconsistencies. Support data management best practices, including cataloging and metadata management.
+ **Support Data-Driven Projects:** Contribute to cross-organizational projects by providing data support, ensuring consistency, and facilitating the re-use of data assets within Snowflake.
+ **Assist** **in Risk Management: Support** governance and risk management efforts related to AI and Generative AI by following protocols and assisting in monitoring activities.
+ **Participate in Training and Development** : Engage in training sessions and learning opportunities to understand the value of data and improve data handling skills.
+ **Feedback and Improvement:** Provide feedback on data processes and suggest improvements to enhance data governance and operational efficiency.
+ **Flexibility:** Be flexible and available to work on weekends and holidays if required to meet project deadlines and operational needs.
**What** **We're** **Looking For:**
+ Quality first mindset with a strong background and experience with developing products for a global audience at scale.
+ Strong communication skills at all levels, written and verbal
+ Good knowledge of Snowflake and Salesforce CRM suite (Sales/Service/Einstein).
+ Knowledge of SQL, Excel will be a plus point.
+ Salesforce Admin certification is a good to have.
+ Certification or knowledge in data management and governance best practices (e.g., DAMA DMBOK or DCAM) desirable
#LI-CBS
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Penang-Jalan, Pulau Pinang (Penang), Malaysia

Business Analyst
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 16 Oct 2025
Why join us?
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Business Analyst .
Global Change Delivery (GCD) Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Business Analyst's Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g., communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
What you'll do:
+ Content heavy role - Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
+ Stakeholder complexity - Business Analyst will often need to gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
+ Multi-disciplinary - Business Analysts need to able to shape business requirements and solution designs.
Value Creation:
+ Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
+ Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
+ Uses systemic thinking and creativity in devising solution options.
+ Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
+ Articulates or translates complex information in clear, meaningful and structured way to suit audience.
+ Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
+ Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy.
+ Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively.
+ Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
+ Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.
Operational Performance:
+ Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner.
+ Identifies areas of impact on the target operating model and designs activities to mitigate impact.
+ Manages requirements traceability through design and delivery.
+ Utilises financial skills to develop a high level business case, considering investment and high level benefits.
+ Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues).
+ Manages the change audience through the commitment curve with communications, training and development.
+ Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost).
+ Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.
+ Supports project or programme resourcing activities.
+ Allocates tasks and objectives to other analysts on a project or programme.
Capability and People Development:
+ Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
+ Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
What you will need to succeed in the role:
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Knowledge on Insurance Domain is preferred
+ Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques.
+ A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery.
+ Outstanding understanding of HSBC Group structures, processes and objectives.
+ Very strong knowledge of the external environment -regulatory, political, competitors etc.
+ Basic Business reengineering knowledge.
+ Business analysis, requirements gathering and design techniques.
+ Change management and implementation management techniques and approaches.
What additional skills will be good to have?
+ Proven track record as an outstanding analyst, consultant and/or project manager.
+ Overall financial services industry knowledge with specific functional expertise.
+ Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects.
+ Exposure to business case development and a sound understanding of how design enablers underpin business benefits.
+ Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
+ Effective communication, inter-personal and negotiating skills.
+ Excellent decision making and problem solving ability.
+ Sound judgmental skills to identify and resolve problems.
+ Experience of managing resources using appropriate communication, delegation and planning skills.
+ Ability to motivate and lead people, employing appropriate management styles.
+ Proven ability to work across regions whilst maintaining a global perspective.
+ Proven ability to work with senior stakeholders and business sponsor.