What Jobs are available for Urgent Housekeeper in Malaysia?

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Executive Housekeeper oversees all housekeeping and laundry operations, coordinating with other departments for a smooth operation.
**What will I be doing?**
As the Executive Housekeeper, you will be responsible for performing the following tasks to the highest standards:
- Institute department SOPs and P&P.
- Direct the activities of housekeeping's daily operation, maintain and improve high cleaning standards of guestrooms and public areas.
- Extend courteous service to guests.
- Establish training programs, methods and procedures for team members' development.
- Oversee departmental training programs and revise relevant manuals as necessary.
- Work our balanced working schedules for team members and maintain close payroll control to meet budget.
- Evaluate the performance of assigned team members from time to time.
- Listen to team members' problems and assist / help to solve them.
- Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept.
- Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained.
- Supervise daily laundry operations, including the handling of guest laundry, uniform, linen and cost control, etc.
- Hold daily briefings with managers and supervisors, to inform them of daily VIP arrivals, guests' complaints and special assignments etc.
- Conduct regular Housekeeping communication meetings to discuss team members' feedback, rectifying errors for improvement, communicating all special instructions and happenings within the hotel, other than the morning briefings.
- Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep others informed of Management's decisions.
- Maintain effective communication with the Engineering team on repairing and maintaining guestrooms, ensuring that rooms are in good condition at all times.
- Consult with the Front Office regarding room blocking for special repairing or deep cleaning and return them for sale at promptly.
- Prepare, plan and present the annual uniform budget, annual housekeeping FF&E and operating equipment budget to the Director of Operation.
- Make sure all purchased items are inspected for assurance quality and quantity, department expenses are in control and meet hotel's budget.
- Meet with suppliers or external consultants to be up to date with the newest cleaning materials and equipment.
- Adhere to the hotel's security and emergency policies and procedures.
- Perform any duties assigned by the Management team deemed necessary.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
An Executive Housekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- At least 2 years of experience as an Assistant Executive Housekeeper.
- Responsive and customer focused.
- Able to drive excellence as well as routine work.
- Communicate effectively and clearly.
- Able to adapt work style and ethics appropriately.
- Positively listen to others and consider their concerns.
- Good written and verbal skills.
- Possess strong training, leadership and people management skills.
- Guest oriented and able to confidently build and exceed service standards.
- Strong interpersonal skills and possess an attention to details.
- Good knowledge of all housekeeping areas, i.e. guest floors, public areas and laundry operation basics.
- Fluency in spoken English, advantageous.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Housekeeping and Laundry_
**Title:** _Executive Housekeeper_
**Location:** _null_
**Requisition ID:** _HOT0BBPR_
**EOE/AA/Disabled/Veterans**

An Assistant Executive Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests.
**What will I be doing?**
As an Assistant Executive Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Assist with overseeing Housekeeping/Laundry operations
+ Operate within departmental budgets through effective stock and cost controls and well managed schedules
+ Support departmental targets and objectives, work schedules, budgets, and policies and procedures
+ Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
+ Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
+ Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
+ Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
+ Ensure team members have an up-to-date knowledge of all room categories and amenities
+ Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
+ Ensure staffing levels cover business demands
+ Ensure ongoing training to support the Executive Housekeeper
+ Ensure communication meetings are conducted
+ Manage staff performance issues in compliance with company policies and procedures
+ Support managing, training and developing the team
+ Deputise in absence of the Executive Housekeeper
+ Provide excellent guest service
+ Assist other departments wherever necessary
**What are we looking for?**
An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
+ A high school certificate or equivalent
+ High level of commercial awareness and cost control capabilities
+ Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
+ Excellent leadership, interpersonal and communication skills
+ Committed to delivering high levels of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Knowledge of Workplace, Health, Safety and Hygiene is essential
+ Strong communication skills
+ A passion for delivering exceptional levels of guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Familiar with Property Management Systems
+ Experience managing a department and Profit and Loss account
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Housekeeping and Laundry_
**Title:** _Assistant Executive Housekeeper_
**Location:** _null_
**Requisition ID:** _HOT0C1RC_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** The Westin Langkawi Resort & Spa, Jalan Pantai Dato Syed Omar, Langkawi, Kedah, Malaysia, 7000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Housekeeping Operations**
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all employees have proper supplies, equipment and uniforms.
**Managing Departmental Costs**
- Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
**Ensuring Exceptional Customer Service**
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Conducting Human Resources Activities**
- Participates as needed in the investigation of employee accidents.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Observes service behaviors of employees and provides feedback to individuals.
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
An Assistant Executive Housekeeper will assist the Executive Housekeeper in the operation of the Housekeeping department and stand in as the Executive Housekeeper in his / her absence.
**What will I be doing?**
As the Assistant Executive Housekeeper, you will be responsible for performing the following tasks to the highest standards:
- Assist the Executive Housekeeper to institute department SOP and P&P, directing activities of Housekeeping's daily operation to maintain and improve high cleaning standards of guestrooms and public areas as well as courteous service to guests.
- Supervise department trainings, methods and procedures for development of team members.
- Supervise team members, Floor Supervisors and Room Attendants on guest floors and public areas.
- Draw up a balanced schedule for team members based on the hotel business' needs.
- Evaluate the daily performance of the assigned team members during operation.
- Regularly inspect vacant and occupied guestrooms, guest floor areas and back stairways to ensure cleaning standards are maintained.
- Supervise daily laundry operation in the absence of the Executive Housekeeper.
- Drive daily briefings with Floor Managers and Floor Supervisors, informing them about daily VIP arrivals, guests' complaints and special assignments etc.
- Assist the Executive Housekeeper to hold regular housekeeping communication meetings to discuss team members' feedback, rectify errors for improvement, communicate all special instructions and happenings within the hotel as well as to hold daily morning briefings.
- Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep subordinates informed of any Management's decision in the absence of the Executive Housekeeper.
- Maintain effective communication with Engineering for repairing and maintaining of guest rooms and ensure rooms are in good condition at all times.
- Consult with Front Office regarding room blocking for special repairing or deep cleaning and return it for sale quickly.
- Assist the Executive Housekeeper and give advice of annual housekeeping budgets.
- Make sure all purchased items optimize department expense and meet hotel budget.
- Responsible for all supplies and stock replenishments.
- Ensure team members adhere to the hotel's security and emergency policies and procedures.
- Perform duties assigned by the Management when necessary.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
An Assistant Executive Housekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Local Malaysian citizen.
- 3 years as a Floor Supervisor or 1 year as an Assistant Floor Manager / Floor Manager.
- Responsive and customer focused.
- Able to derive excellence as well as the routine work.
- Communicate effectively and clearly.
- Good listener and considerate to the concerns of others.
- Strong training, leadership and people management skills.
- Guest oriented and able to confidently build and exceed service standards.
- Strong interpersonal skills and possess an attention to details.
- Good knowledge of housekeeping areas such as guest floor area and public area operation basics.
- Fluent spoken English and Bahasa to meet business needs. Other languages will be an added advantage.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Housekeeping and Laundry_
**Title:** _Assistant Executive Housekeeper_
**Location:** _null_
**Requisition ID:** _HOT0BZVS_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Step into a realm where elegance meets excellence.
As our Executive Housekeeper, you won't just manage a department - you'll lead a passionate team in creating extraordinary guest experiences that reflect the very essence of luxury hospitality.
This is your opportunity to be part of an exceptional team leading a landmark opening, where your leadership will shape the standards of impeccable cleanliness, refined presentation, and heartfelt service. You'll inspire a culture of pride, precision, and perfection, ensuring every guest feels truly at home from the moment they arrive.
If you're driven by excellence, have an eye for detail, and thrive in a dynamic, five-star luxury environment, we invite you to bring your talent, passion, and creativity to our team. Together, let's elevate every stay into a masterpiece of comfort, care, and sophistication - leaving a lasting impression on every guest.
Apply now and become part of an extraordinary journey.
**What will I be doing?**
As the Executive Housekeeper, you will be responsible for performing the following tasks to the highest standards:
-Department Leadership
Manage and oversee the daily operations of the housekeeping department, ensuring seamless workflow and adherence to quality standards.
Provide leadership and guidance to the housekeeping team, fostering a culture of collaboration and excellence.
-Guest Satisfaction
Ensure guest rooms, public areas, and back-of-house spaces exceed cleanliness and presentation expectations.
Respond promptly to guest inquiries or complaints, implementing solutions to enhance satisfaction.
-Team Management & Development
Recruit, train, and mentor housekeeping team members, ensuring they are equipped with the skills and knowledge to perform their roles effectively.
Conduct regular performance evaluations, providing constructive feedback and identifying opportunities for professional growth.
-Inventory & Supplies Management
Monitor and maintain inventory levels of cleaning supplies, linens, and amenities, ensuring timely replenishment.
Implement cost-effective practices while maintaining quality and service standards.
-Compliance & Safety
Ensure all housekeeping operations comply with health, safety, and hygiene regulations.
Conduct regular safety training sessions and inspections to minimize risks.
Uphold the highest standards of excellence by ensuring strict adherence to both Hotel Brand Service Standards and Forbes Service Standards.
-Collaboration & Communication
Work closely with other departments, such as Front Office and Engineering, to coordinate efforts and address operational needs.
Communicate effectively with senior management, providing updates on department performance and projects.
-Process Improvement & Efficiency
Identify opportunities to enhance housekeeping processes and implement innovative solutions.
Develop and maintain cleaning schedules to ensure consistency and efficiency across all areas.
-Budget & Cost Control
Assist in preparing and managing the housekeeping department budget, tracking expenses, and identifying cost-saving measures.
Analyze operational data to optimize resources and improve productivity.
**What are we looking for?**
An Executive Housekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Proven expertise in housekeeping management, with extensive experience in supervisory or managerial roles within the luxury hospitality industry, ensuring impeccable standards and exceptional guest satisfaction.
- Pre-opening experience is an added advantage.
- In-depth knowledge of housekeeping operations, inventory control, and cleaning techniques.
- Familiarity with housekeeping management systems is an advantage.
- Knowledge of health and safety regulations related to housekeeping operations.
- Strong leadership and team management skills.
- Excellent organizational and time-management abilities.
- Strong communication and interpersonal skills.
- Ability to multitask and work under pressure in a fast-paced environment.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Housekeeping and Laundry_
**Title:** _Executive Housekeeper (Pre-opening)_
**Location:** _null_
**Requisition ID:** _HOT0C14U_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Sheraton Kota Kinabalu, Jalan Albert Kwok, Kota Kinabalu, Malaysia, Malaysia, 88000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Housekeeping Operations**
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all employees have proper supplies, equipment and uniforms.
**Managing Departmental Costs**
- Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
**Ensuring Exceptional Customer Service**
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Conducting Human Resources Activities**
- Participates as needed in the investigation of employee accidents.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Observes service behaviors of employees and provides feedback to individuals.
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Sheraton Kota Kinabalu, Jalan Albert Kwok, Kota Kinabalu, Malaysia, Malaysia, 88000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists in the oversight of the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Assisting in Managing Housekeeping Operations**
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all employees have proper supplies, equipment and uniforms.
**Managing Departmental Costs**
- Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
**Ensuring Exceptional Customer Service**
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Conducting Human Resources Activities**
- Participates as needed in the investigation of employee accidents.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Observes service behaviors of employees and provides feedback to individuals.
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Sheraton Johor Bahru, 05-01A Menara SKS Jalan Storey, Johor Bahru, Malaysia, Malaysia, 80300VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists in the oversight of the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Assisting in Managing Housekeeping Operations**
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all employees have proper supplies, equipment and uniforms.
**Managing Departmental Costs**
- Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
**Ensuring Exceptional Customer Service**
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Conducting Human Resources Activities**
- Participates as needed in the investigation of employee accidents.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Observes service behaviors of employees and provides feedback to individuals.
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Executive Housekeeper** **(Pre-opening)**
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Executive Housekeeper is responsible for overseeing and managing all aspects of the housekeeping department, ensuring the highest standards of cleanliness, sanitation, and aesthetic upkeep throughout the hotel. This role involves strategic planning, staff management, and maintaining a seamless operation to enhance guest satisfaction, cultivating a culture of excellence, inspiring the team tostrive for perfection and take pride in their work. The role is dedicated to drive exceptional results, exceeding guest expectations and making a lasting impression.
**What will I be doing?**
As the Executive Housekeeper, you will be responsible for performing the following tasks to the highest standards:
-Department Leadership
Manage and oversee the daily operations of the housekeeping department, ensuring seamless workflow and adherence to quality standards.
Provide leadership and guidance to the housekeeping team, fostering a culture of collaboration and excellence.
-Guest Satisfaction
Ensure guest rooms, public areas, and back-of-house spaces meet or exceed cleanliness and presentation expectations.
Respond promptly to guest inquiries or complaints, implementing solutions to enhance satisfaction.
-Team Management & Development
Recruit, train, and mentor housekeeping team member, ensuring they are equipped with the skills and knowledge to perform their roles effectively.
Conduct regular performance evaluations, providing constructive feedback and identifying opportunities for professional growth.
-Inventory & Supplies Management
Monitor and maintain inventory levels of cleaning supplies, linens, and amenities, ensuring timely replenishment.
Implement cost-effective practices while maintaining quality and service standards.
-Compliance & Safety
Ensure all housekeeping operations comply with health, safety, and hygiene regulations.
Conduct regular safety training sessions and inspections to minimize risks.
-Collaboration & Communication
Work closely with other departments, such as Front Office and Engineering, to coordinate efforts and address operational needs.
Communicate effectively with senior management, providing updates on department performance and projects.
-Process Improvement & Efficiency
Identify opportunities to enhance housekeeping processes and implement innovative solutions.
Develop and maintain cleaning schedules to ensure consistency and efficiency across all areas.
-Budget & Cost Control
Assist in preparing and managing the housekeeping department budget, tracking expenses, and identifying cost-saving measures.
Analyze operational data to optimize resources and improve productivity.
**What are we looking for?**
An Executive Housekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
-Proven expertise in housekeeping management, with extensive experience in supervisory or managerial roles within the luxury hospitality industry, ensuring impeccable standards and exceptional guest satisfaction
-Pre-opening experience is an added advantage.
-In-depth knowledge of housekeeping operations, inventory control, and cleaning techniques.
-Familiarity with housekeeping management systems is an advantage.
-Knowledge of health and safety regulations related to housekeeping operations.
-Strong leadership and team management skills.
-Excellent organizational and time-management abilities.
-Strong communication and interpersonal skills.
-Ability to multitask and work under pressure in a fast-paced environment.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Housekeeping and Laundry_
**Title:** _Executive Housekeeper (Pre-Opening) Conrad Kuala Lumpur_
**Location:** _null_
**Requisition ID:** _HOT0BWRI_
**EOE/AA/Disabled/Veterans**