116 Urgent Care jobs in Malaysia
Care taker
Posted 22 days ago
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CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1
Posted 11 days ago
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Join to apply for the CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1 role at KPJ Selangor Specialist Hospital
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CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1Join to apply for the CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1 role at KPJ Selangor Specialist Hospital
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Understands and carries out the work instruction in line with Vision and Mission Statements, Philosophy, Goals and Objectives that suit the scope of the Services and hospital.
Understands the service organization structure.
Informs head of service when changes occur in circumstances which affect standard of services.
Attends meetings held by the services in order to discuss issues and matters pertaining to the operation of the service.
Daily Routine
- Assist patient to the ward, diagnostic imaging service, pharmacy, A&E, consultant suites, physiotherapy and other areas in the hospital
- Give appropriate information to the patient
- Pushing wheel chairs and lifting patients
- Sending up luggage trolley to the wards
- Keep track of the wheel chair and luggage trolley
- Send newspaper to all the wards and arrange it in the racks and all around the hospital areas
- Ensure lobby area is clean and proper seating arrangement
- Update the list of doctor’s on leave
- Giving out balloons to kids on Friday
- Ward visit at all ward level
- Attend feedback from patients and take immediate action
- Conduct CCX external survey by interviewing the patients on the staff performance at particular services
- Daily check and monitoring the CCX External Survey and update all services weekly.
- Operator – answering and transferring calls
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Hospitals and Health Care
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#J-18808-LjbffrStudent Care Teacher / Senior Student Care Teacher
Posted 11 days ago
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Roles & Responsibilities
PlayFACTO School @ Labrador is looking for experienced and passionate Student Care Teachers to join our team! Positions are available immediatly for the right candidates.
PlayFACTO School is the leading student care provider in positive holistic education and after school care for students of P1-P6. As a Student Care Teacher with PlayFACTO, you will help develop student’s hearts and minds using our unique positive education framework, daily enrichment programmes, and guided assistance of each student's Primary homework assignments.
If you are a passionate educator looking for a fun and engaging environment where you can help your Primary students develop high calibre character and educational foundations for their future, we'd like to hear from you!
Come JOIN US and make difference in student’s lives at PlayFACTO School @ Labrador!
Roles and Responsibility (Student Care Teacher)
- Delivery and presentation of lesson content to children
- Supervision of primary school children (primary 1 to 6) including Chinese to ensure completion of daily homework
- Ensure safety and timely transfer of children from school to student centre when/where required
- Ensure safety and wellbeing of children at all times
- Regularly communicate with parents and guardians regarding children’s progress and behaviour
- Fetching of students from nearby schools when/where required
- Administrative work (sales, collection of fees, and collection of forms) and upkeep of centre premises.
- Any other ad-hoc duties as delegated by Centre Head
Requirements (Student Care Teacher):
- Minimum 1-2 years of experience in education/student care/classroom experience, preferably at the primary level
- Preference given to candidates with Professional Diploma/Advanced/Higher/Graduate Diploma in Linguistics/Languages, Education/Teaching/Training or equivalent
- Able to guide students in primary school subjects including Chinese
- Possess excellent work ethic and professional integrity
- Exhibit a positive attitude when faced with challenges
- Love children and the learning process
- Possess a passion for working with and nurturing children
Benefits (Student Care Teacher):
- Competitive salary commensurate to each teacher’s qualifications, experience, dedication, and skill in the classroom
- Growth opportunities
- Full academic/operational training provided
- Yearly internal Professional Development courses and opportunities for external Professional Development
- A happy and positive work environment!
Does PlayFACTO @ Labrador sounds like a good fit for you?
Please apply here or send your resume via WhatsApp to 88772800 or to
#J-18808-LjbffrCandidate Care Specialist
Posted 3 days ago
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job DescriptionPosted Monday, August 18, 2025 at 4:00 PM | Expires Tuesday, September 30, 2025 at 3:59 PM
About Us:Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Job Title : Global Candidate Care Specialist
Reports To : Global Candidate Care Supervisor
Department : Global Candidate Services
Location : KL, Malaysia
SUMMARY:
The role of a Candidate Care Specialist supporting the global markets mainly the North America region is to deliver exceptional customer service, ensuring candidate complaints are resolved in a timely and compliant manner while working closely with internal teams and clients to implement the best possible solution. As the candidate facing entry point for critical defects and escalations, Candidate Care Specialists are the key to service excellence – utilizing on the spot problem solving, lateral thinking, and process application and cross functional communications to strengthen the value of the Prometric’s brand.
Core Responsibilities:
Complaint Management
- Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by Prometric’s terms and policies.
- Demonstrate ownership of candidate issues, urgency, and work proactively with internal Prometric groups to resolve issues within the agreed SLAs/SLOs.
- Identify and report issues causing complaints to improve processes and procedures.
- Understand current business processes and tools which impact our candidates and work with the necessary owners internally to permanently resolve any defects.
- Share information and knowledge with other teams and team members to reduce the number of repeated issues.
Process and Tools
- Capture all candidate contact/pertinent information (as dictated in PII policy) accurately and concisely within the data capture systems, while ensuring data is maintained.
- Follow escalation and complaint procedures in order to ensure that all candidate escalations and complaints are tracked, and keep all relevant parties informed of actions taken to resolve issues.
- Utilize appropriate tools to ensure the candidate always receives relevant and accurate information.
- Manage and oversee actions and high-profile cases to minimize the company's liabilities, including imposing financial penalties against consumers and customers
Quality to Accountability
- Achieve and maintain all key quality and productivity metrics in the performance scorecard
- To respond to incoming calls, emails, displacements, refunds & reimbursement, and outbound tasks within a specified SLA/SLO, according to company guidelines and quality assurance standards.
- To ensure excellent reliability with minimal unplanned absences as per company guidelines.
- To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
- To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader.
- Based upon volumetric demands there will be a requirement to support transactions during weekends.
Knowledge, Experience & Skills
- Inquisitive and hungry to explore: every new task is an opportunity for you to learn and improve your skills
- An empathetic powerhouse: you feel for your fellow customers and want to solve their issue
- A natural leader: you have experience collaborating with cross-functional teams in different physical locations, and work best in this environment
- Highly communicative: you can get your point across both interpersonally and asynchronously
- A minimum of 2-3 years’ experience in Customer Support or Contact Center, preferably with American clients
- An excellent performance record that demonstrates accountability and reliability.
- Good attendance record with no formal disciplinary action(s) for the past 12 months.
- Working knowledge of Microsoft Office Applications (Teams, Word, PowerPoint, and Excel)
- Salesforce knowledge is an added advantage
- The person must be able to work shift and weekends if required
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
#J-18808-LjbffrStudent Care Teachers
Posted 6 days ago
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Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.
PLAYFACTO SIE PTE. LTD. Student Care TeachersJob Reference: MCF-2025-1220851
Location: WEST COAST COMMUNITY CENTRE, 2 CLEMENTI WEST STREET 2 129605
Employment Type: Part Time, Full Time
Position Level: Executive
Experience Required: 1 year
Industry: Education and Training
Salary: $2,200 to $3,000 Monthly
Applications: 6 applications posted on 18 Aug 2025. Closing date: 17 Sep 2025
See how you compare with other applicants and add relevant skills to improve your match.
Preferred Skills:- Management Skills
- Able To Multitask
- Classroom
- Teaching
- Classroom Management
- Early Childhood Education
- Mathematics
- Tuition
- Problem Solving
- Administration
- Marketing
- Human Resource
- Communication Skills
- Team Player
- Microsoft Word
- Ruby on Rails
- Able To Work Independently
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#J-18808-LjbffrCustomer Care Executive
Posted 7 days ago
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In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.
Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.
The Role:
Join us as a Customer Care Executive where you will be the first point of contact for our customers and will provide support to all customers in the assigned country: greetings, Log Interaction, Identification of Customer. This will involve first interaction resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within Schneider Electric. Queries will include but are not limited to the followings:
- Pre sales – Price and availability, giving a catalogue reference, order entry, quotations, opportunity identification, e-commerce and knowledge management
- Post sales – product return and escalation of more technical queries; order management, invoice and deliveries .
- Receive, analyze, monitor, solve, record and process all requests for customers purchase orders, credit notes, warranty claims, handling complaints and providing a service that allows to meet the needs of internal and external customers.
- Improve Customer Satisfaction by providing a high quality professional Primary Support to customers. Establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share.
If you're passionate about customer service and eager to make an impact, we invite you to apply.
What will you do?
- First level general support pre-sales and post-sales, telephone, email and digital platforms to SE customers and partners.
- Responsible for answering incoming telephone calls, chat, e-mails, web based tickets and prioritizing customer’s support needs.
- Responsible to process Customer requests including order entry, order modification in ERP system.
- Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates.
- Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery.
- Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints.
- Support and resolve customer logistic product quality/returns and commercial issues.
- Proactively follow up on all commitments and customer details.
- Strong Collaboration with Marketing on new product launches.
- Ongoing proactive research and learning about new products, technologies and applications.
- Improve Customer Satisfaction by providing a high quality professional Primary Support to customers.
- Lead transformation initiatives such as process simplification and improvement on Customer Service process.
- Carry out other related tasks assigned in order to support the team and other department to achieve company’s objectives.
What qualifications will make you successful?
- Degree in any specialization with 3 to 5 years of working experience (advantage if Engineering degree).
- Proficiency in Mandarin/Chinese is required to support Taiwan market. Proficiency in Hokkien (Minanyu) is an added advantage.
- Taiwan university graduates, UEC graduates are much encouraged to apply.
- Knowledge in ERP SAP SD module and supply chain is highly preferred.
- Advance or Intermediate Excel and data analytics skills.
- Strong verbal and written communication skills are required.
- Ability to multitask (logging queries and orders while speaking with customers).
- Flexible and willing to work additional hours during high peak volume times during month end and quarter end.
- Ability to work under pressure, flexible and having the ability to learn quickly.
- Passionate, self-motivated, results-driven professional.
- Ability to work effectively in a team and independently.
- Demonstrate aptitude for problem solving and a sense of urgency.
- Open to consider fresh graduates.
What’s in it for me?
- Global Family Leave
- Comprehensive medical coverage for employee and dependents
- Worldwide Employee Stock Ownership
- …and more!
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Health Care Assistant
Posted 7 days ago
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We are looking for experienced, enthusiastic, reliable, and compassionate health care assistants to supply to nursing, residential, and hospice locations throughout Somerset.
Qualifications and Skills:- A passion for providing excellent levels of care
- At least 3 months paid experience in the UK care sector
- Knowledge of care processes and procedures
- Ability to monitor food and fluid intake
- Experience in administering medication
- Providing personal care
- Assisting with mobility using hoists and other equipment
- Updating documentation such as care plans
- Flexible working hours for a good work/life balance
- Weekly pay, holiday pay, and pension contributions
- Paid annual leave
- Free DBS check
- Free uniform
- Free online training
Minimum of 3 months paid care experience within the UK is required.
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Infant Care Educator
Posted 8 days ago
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4 days ago Be among the first 25 applicants
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We are seeking an experienced Infant Care Educator Teacher to join our dynamic team in Bayan Lepas, Penang. This full-time position is an exciting opportunity to make a meaningful impact on the lives of young children through high-quality educational experiences.
What you'll be doing
- Provide quality care to infants aged 0–18 months in accordance with our childcare guidelines
- Prepare milk, feed, bathe, and ensure proper hygiene and rest routines
- Establish a nurturing, safe and stimulating learning environment that aligns with the school's curriculum and values
- Observe and assess children's progress, and provide individualised support to address their unique needs and interests
- Collaborate with parents and other educators to ensure a cohesive approach to each child's learning and wellbeing
- Participate in professional development opportunities to continually enhance your skills and knowledge
- Contribute to the overall operations and continuous improvement of the early childhood education centre
What we're looking for
- Diploma or degree in Early Childhood Education or a related field is preferable
- Minimum 2 years' experience working in a licensed childcare facility
- Strong knowledge of child development, age-appropriate teaching methodologies and early learning principles
- Excellent communication and interpersonal skills to build positive relationships with children, parents and colleagues
- Creativity, patience and a genuine passion for nurturing the growth and development of young children
- Proficiency in both Bahasa Malaysia and English, written and spoken
About us
Pusat Perkembangan Hati Ceria Sdn Bhd is a leading provider of high-quality early childhood education in Penang. Established in 2010, we are dedicated to creating a nurturing and stimulating learning environment that helps children reach their full potential. With a strong focus on holistic development, we strive to instill in our students a love of learning, a sense of wonder, and the values that will serve them well throughout their lives.
If you are passionate about shaping the minds of the next generation, we encourage you to apply now for this exciting opportunity.
Seniority level- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Education and Training
- Industries Education
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Full-time Research Assistant II in the Faculty of Education Trainer – Precision Machining – MC-050-2,3,4 & 5 :2012 Trainer - Quality Assurance – MC-041- 2,3,4,& 5:2012 HKU Professoriate Recruitment (Education) Preschool and Daycare Teacher (Mandarin Speaker) Lecturer in the School of Computing and Data Science (several posts) Administrative Assistant I (AAI) (holding the functional title of Senior Manager)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSwine Care Technician
Posted 11 days ago
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PIC North America, a Genus Company, invites you to be part of something bigger. We are looking for passionate individuals to join us asSwine Care Technician at our locations in KY, MI, MN, & SD. If you're excited about contributing to the future of agriculture, working with animals, and being part of a global leader in swine genetics, this role is perfect for you. Help us transform the way the world nourishes itself by ensuring the health and care of our top-performing animals.
TheSwine Care Technician is at the heart of PIC's operations, with a hands-on role in maintaining the highest standards of animal health and welfare on our farms.
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PIC North America, una compañía de Genus, te invita a formar parte de algo grande e importante. Estamos buscando técnicos de producción apasionantes para nuestras ubicaciones en KY, MI, MN, y SD. Si la oportunidad de contribuir al futuro agrícola, ser parte de un líder mundial en la genética porcina, y el trabajo con animales te emociona este puesto es perfecto para ti. Ayúdenos a transformar la manera en que el mundo se alimenta por medio de cuidar y monitorear la salud y el cuidado de nuestros mejores animales.
El técnico de producción es un rol esencial para PIC que se trata de un puesto que implica el mantenimiento práctico a los niveles más altos de salud y bienestar de animales en nuestras granjas.
You Will- Entry-level position with limited prior training or relevant work experience
- Work as a team player by accomplishing daily department work requirements and farm goals
- Daily animal husbandry tasks
- Maintain accurate and timely production information and records as required
- Assist in moving animals and maintaining efficient animal flows
- Treat sick animals with a variety of pharmaceuticals by injection, oral application, and/or other methods as required
- Assist with maintaining barn, including sanitizing and washing multiple areas on the farm using high pressure equipment, as well as office cleanliness and laundry duties
- Flexibility with a willingness to change plans according to the direction of farm leadership
- Adhere to the Company’s animal care policies and procedures including: providing a physical environment that meets the animal’s needs, providing access to adequate water and high quality feed, providing humane treatment of the animals, providing identification and appropriate treatment of animals in need of health care and following the guidelines for euthanasia
- Read and understand the company’s emergency notification process and how it applies to their specific worksite
- Abide by all company policies, procedures and guidelines as directed by farm leadership, including but not limited to:
- The Company’s Safety Program, understanding all safety requirements of the job and performing the job in compliance with those safety requirements
- The Company’s bio-security protocols
- All environmental laws and procedures as well as report all environmental issues immediately to supervisor
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- Puesto de nivel de entrada con capacitación previa limitada o experiencia laboral relevante
- Trabaje como un jugador de equipo al cumplir con los requisitos diarios de trabajo del departamento y los objetivos de la granja
- Tareas diarias de cría de animales
- Mantenga información y registros de producción precisos y oportunos según sea necesario
- Ayudar a mover animales y mantener flujos de animales eficientes
- Tratar a los animales enfermos con una variedad de productos farmacéuticos por inyección, aplicación oral y / u otros métodos según sea necesario
- Ayudar con el mantenimiento del establo, incluida la desinfección y el lavado de múltiples áreas en la granja utilizando equipos de alta presión, así como la limpieza de la oficina y las tareas de lavandería.
- Flexibilidad con la voluntad de cambiar los planes de acuerdo con la dirección del liderazgo agrícola
- Adherirse a las políticas y procedimientos de cuidado de animales de la Compañía, que incluyen: proporcionar un entorno físico que satisfaga las necesidades del animal, proporcionar acceso a agua adecuada y alimentos de alta calidad, proporcionar un trato humano a los animales, proporcionar identificación y tratamiento adecuado de los animales que necesitan atención médica y seguir las pautas para la eutanasia.
- Lea y comprenda el proceso de notificación de emergencia de la empresa y cómo se aplica a su lugar de trabajo específico
- Cumplir con todas las políticas, procedimientos y pautas de la compañía según lo indicado por el liderazgo de la granja, incluidos, entre otros:
- El Programa de Seguridad de la Compañía, entendiendo todos los requisitos de seguridad del trabajo y realizando el trabajo de acuerdo con esos requisitos de seguridad
- Los protocolos de bioseguridad de la compañía
- Todas las leyes y procedimientos ambientales, así como informar todos los problemas ambientales inmediatamente al supervisor
- Previous livestock handling, preferred
- Ability to work both autonomously and within a team environment
- Ability to follow instructions and deal with standardized situations
- Ability to work in and maintain performance expectations in a fast-paced environment
- Work requires attention to detail and ability to meet deadlines
- Minimal, if any travel
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- Manejo previo del ganado, preferido
- Capacidad para trabajar de forma autónoma y dentro de un entorno de equipo
- Capacidad para seguir instrucciones y lidiar con situaciones estandarizadas
- Capacidad para trabajar y mantener las expectativas de rendimiento en un entorno acelerado
- El trabajo requiere atención al detalle y capacidad para cumplir con los plazos
- Mínimo, si es que hay algún viaje
Genus strives to provide beef, dairy and pork producers with superior breeding stock to enable the production of affordable and nutritious animal protein for consumers. PIC is the swine division with a mission to pioneer animal genetic improvement to help nourish the world.
PIC currently supplies over 70% of the world’s top pork producers. We directly employ people in 18 countries worldwide and our products are available in more than 50 countries across the globe. We are a diverse team, ranging from scientists to sales teams, production personnel to customer service, and are all united by a passion for producing nutritious, affordable pork and a commitment to continuous improvement.
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Genus se esfuerza por proporcionar a los productores de carne de res, lácteos y cerdo un stock reproductor superior para permitir la producción de proteína animal asequible y nutritiva para los consumidores. PIC es la división porcina con la misión de ser pionero en la mejora genética animal para ayudar a nutrir almundo.
PIC actualmente suministra más del 70% de los principales productores de carne de cerdo del mundo.Empleamos directamente a personas en 18 países de todo el mundo y nuestros productos están disponibles en más de 50 países de todo el mundo. Somos un equipo diverso, que va desde científicos hasta equipos de ventas, personal de producción y servicio al cliente, y todos estamos unidos por una pasión por producir carne de cerdo nutritiva y asequible y un compromiso con la mejora continua.
Benefits OverviewAt Genus we offer a competitive salary. Benefits include health, dental, vision, FSA/HSA, long and short-term disability, 401K, tuition reimbursement, paid holidays and ETO (employee time off). This position will have opportunity for growth.
Equal Employment OpportunitiesGenus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.
Recruitment Fraud WarningGenus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team
#J-18808-LjbffrCustomer Care Advisor
Posted 11 days ago
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Join to apply for the Customer Care Advisor role at Clarivate
Join to apply for the Customer Care Advisor role at Clarivate
The Product Support Representative is part of the overall Global Customer Service organization. This position will provide support for customer queries on Clarivate Analytics products within assigned area(s) of expertise. The core responsibility is to support all incoming product and technical customer cases via phone, email, webform or live chat. Cases may involve “how-to” questions, content and data questions, product navigation, simple training, research support, configuration changes, and technical troubleshooting. Product Support Representatives are required to provide timely, accurate, and value-adding customer service to all internal, external, and potential customers.
The position requires exceptional customer service skills and a strong desire to be on a continual journey of learning a variety of products, content types and customer “personas”. Mastery of spoken and written English, having a positive and friendly demeanour, great problem solving skills, and both confidence and poise in all customer interactions, particularly via phone, are a must. Additional language skills are a plus.
Responsibilities
- Provide verbal and written response to customer inquiries utilizing the Customer Relationship Management (CRM) system, ensuring that customer inquiries are handled correctly and follow all processes, procedures and best practices
- Efficiently resolve customer problems and/or questions related to products and services, in a professional, accurate, courteous and timely manner
- Delight customers with exceptional service skills and a can-do attitude with every interaction
- Complete and demonstrate a progressive understanding of the training requirements and pass all new-hire onboarding programs and toll-gates
- Assume ownership of customer inquiries until resolution is provided to customers’ satisfaction
- Replicate customers’ technical/product issues to provide appropriate steps for resolution
- Interpret and analyze customer needs to resolve inquiries and improve product utilization
- Maintain a high level of knowledge about products and new product releases through participation in product training and go-to-market launch activities
- Be a great team-player with your customer service colleagues, our Sales and Account Management partners, and key internal stakeholders. Rigorously uphold our core values: Aim for greatness, value every voice and own your actions
- Undergraduate degree from an accredited college/university required, science degree preferred
- 1-3 years of customer service experience
- Analytical, troubleshooting and decision-making skills
- Strong interpersonal skills in dealing with people at all levels
- Excellent writing, phone handling, communication and problem-solving skills
- Exceptional English language skills including a clear, crisp, easily understood, direct but pleasant communication style
- Ability to communicate with poise and confidence working through complex issues
- Proven customer service skills including acting with urgency, being proactive, thinking like a client, following up and following through, and never settling for delays or a less-than great experience
- Excellent presentation/training skills
- Attention to detail and ability to multitask and while maintaining a sense of urgency
- Consistent, positive attitude and deep customer service orientation
- Ability to think logically, critically, quickly and strategically to solve issues
- Ability to meet departmental deadlines and use effective organization and planning skills
- Desire to remain in and grow an exciting career within a dynamic, innovative company
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Information Services
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(Chinese and English) Customer Support Consultant, emails/live chats (Remote) (Chinese and English) Customer Support Consultant, emails/live chats (Remote) (Chinese and English) Customer Support Consultant, emails/live chats (Remote)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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