22 Underwriting Manager jobs in Malaysia

Join to apply for the Surety Underwriting Assistant Manager role at Zurich Insurance

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Join to apply for the Surety Underwriting Assistant Manager role at Zurich Insurance

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Job Summary

To provide technical underwriting expertise and guidance to Business Units and Underwriters under direct supervision and specializing in a line of business or product line, to enable achievement of business plan and the delivery of excellent customer service.

Job Summary

To provide technical underwriting expertise and guidance to Business Units and Underwriters under direct supervision and specializing in a line of business or product line, to enable achievement of business plan and the delivery of excellent customer service.

Job Accountabilities - Key Accountabilities

• Contribute to the implementation of underwriting strategies (e.g. pricing) and solutions (e.g. product development, underwriting tools and processes) for a portfolio, line of business or product line.
• Develop knowledge in product line and industry.
• Monitor underwriting strategy relating to performance metrics, data and insights.
• Operate within established organization Risk Policy, Global Underwriting Policy and underwriting governance policies.
• Contribute to development of technical underwriting guidelines, and Best Practices, including controls and procedures.
  
  

Work on projects of low to moderate complexity.

Handle queries within delegated authority.

Support aspects of portfolio management, including analysis to monitor profitability and growth of specialty areas of business.

Monitor Technical Price accuracy and supports Technical Price Certification.

Contribute to the Technical Underwriting Review Process.

Participate in compliance-related queries, including regulatory exams and insurance department inquiries.

Anticipate, recognize and respond to needs of customers.

Support implementation of customer initiatives.

Provide status updates.

Resolve technical problems by referring to policies, procedures, specifications.

Compare alternatives for solving problems or improving procedures or products and provide recommendations.

Provide technical expertise for short-term, defined scope projects.

Job Functions

• May provide recommendations on aspects requiring change or remedial action.
• May contribute to the development of technical standards, controls and practices in line of business or product line.
• May monitor accumulations elements, where appropriate to the line of business.
• May contribute to underwriting technical training content development.
  
  

Job Qualifications

Required:

• Bachelors Degree and 2 or more years of experience in the Claims or Underwriting area
  
  

OR

• High School Diploma or Equivalent and 4 or more years of experience in the Claims or Underwriting area
  
  

OR

• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Underwriting area
  
  

AND

• Microsoft Office skills
  
  

Preferred:

• Strong listening, verbal and written communication skills
• Strong verbal and written communication skills
• Insurance industry experience
  
  

Business Accountabilities

• Review and analyze project performance using standard reporting tools and highlight discrepancies against plan.
• Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices.
• Collect data from well- established sources and analysis, recommendations and commentary to facilitate underwriting decision-making.
• Monitor underwriting business processes in order to identify opportunities for improvement.
• Review and analyze customer service levels using standard reporting tools and highlight discrepancies to more senior colleagues.
• Provide detailed procedural advice to internal clients to ensure that internal standards are adhered to.
  
  

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

• Location(s): MY - Kuala Lumpur
• Remote working:
• Schedule: Full Time
• Recruiter name: Taren Kaur
• Closing date:
  

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function General Business
• Industries Insurance and Financial Services

Referrals increase your chances of interviewing at Zurich Insurance by 2x

Sign in to set job alerts for “Underwriting Assistant” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Petaling Jaya, Selangor, Malaysia 12 minutes ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Exec /Snr Exec, Life Insurance Underwriter

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Assistant - Account (AR/Income Reconciliation)

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Underwriting Assistant Manager/ Manager (Property, Engineering & Misc.)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,800.00-MYR2,200.00 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: To provide technical underwriting expertise and guidance to Business Units and Underwriters under direct supervision, specializing in a line of business or product line, to enable achievement of business goals and excellent customer service. Job Accountabilities - Key Responsibilities

Contribute to the implementation of underwriting strategies (e.g., pricing) and solutions (e.g., product development, underwriting tools and processes) for a portfolio, line of business, or product line. Develop knowledge in the relevant product line and industry. Monitor underwriting strategy performance metrics, data, and insights. Operate within established organization Risk Policy, Global Underwriting Policy, and underwriting governance policies. Contribute to the development of technical underwriting guidelines and best practices, including controls and procedures. Work on projects of low to moderate complexity. Handle queries within delegated authority. Support portfolio management aspects, including analysis to monitor profitability and growth of specialty areas of business. Monitor technical price accuracy and support technical price certification. Participate in the technical underwriting review process. Address compliance-related queries, including regulatory exams and insurance department inquiries. Anticipate, recognize, and respond to customer needs. Support the implementation of customer initiatives. Provide status updates. Resolve technical problems by referring to policies, procedures, and specifications. Compare alternatives for problem-solving or procedure/product improvements and provide recommendations. Provide technical expertise for short-term, defined scope projects. Job Functions

May recommend changes or remedial actions. May contribute to the development of technical standards, controls, and practices within the line of business or product line. May monitor accumulation elements relevant to the line of business. May contribute to underwriting technical training content development. Job Qualifications

Required: Bachelor's Degree and 2+ years of experience in Claims or Underwriting. OR High School Diploma or Equivalent and 4+ years of experience in Claims or Underwriting. OR Zurich Certified Insurance Apprentice including an Associate Degree and 2+ years of experience. Plus: Microsoft Office skills. Strong listening, verbal, and written communication skills. Insurance industry experience. Preferred: Strong communication skills. Business Accountabilities

Review and analyze project performance using standard reporting tools, highlighting discrepancies. Ensure compliance with legal and regulatory principles. Collect and analyze data to facilitate underwriting decisions. Identify opportunities for process improvement. Review customer service levels and highlight discrepancies. Provide detailed procedural advice to internal clients. You are the heart & soul of Zurich! At Zurich, we challenge the status quo and focus on positives. We value our employees' experience and offer opportunities for growth within the company.

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Join to apply for the

Surety Underwriting Assistant Manager

role at

Zurich Insurance 1 day ago Be among the first 25 applicants Join to apply for the

Surety Underwriting Assistant Manager

role at

Zurich Insurance Get AI-powered advice on this job and more exclusive features. Job Summary

To provide technical underwriting expertise and guidance to Business Units and Underwriters under direct supervision and specializing in a line of business or product line, to enable achievement of business plan and the delivery of excellent customer service. Job Summary

To provide technical underwriting expertise and guidance to Business Units and Underwriters under direct supervision and specializing in a line of business or product line, to enable achievement of business plan and the delivery of excellent customer service.

Job Accountabilities - Key Accountabilities

Contribute to the implementation of underwriting strategies (e.g. pricing) and solutions (e.g. product development, underwriting tools and processes) for a portfolio, line of business or product line. Develop knowledge in product line and industry. Monitor underwriting strategy relating to performance metrics, data and insights. Operate within established organization Risk Policy, Global Underwriting Policy and underwriting governance policies. Contribute to development of technical underwriting guidelines, and Best Practices, including controls and procedures.

Work on projects of low to moderate complexity.

Handle queries within delegated authority.

Support aspects of portfolio management, including analysis to monitor profitability and growth of specialty areas of business.

Monitor Technical Price accuracy and supports Technical Price Certification.

Contribute to the Technical Underwriting Review Process.

Participate in compliance-related queries, including regulatory exams and insurance department inquiries.

Anticipate, recognize and respond to needs of customers.

Support implementation of customer initiatives.

Provide status updates.

Resolve technical problems by referring to policies, procedures, specifications.

Compare alternatives for solving problems or improving procedures or products and provide recommendations.

Provide technical expertise for short-term, defined scope projects.

Job Functions

May provide recommendations on aspects requiring change or remedial action. May contribute to the development of technical standards, controls and practices in line of business or product line. May monitor accumulations elements, where appropriate to the line of business. May contribute to underwriting technical training content development.

Job Qualifications

Required:

Bachelors Degree and 2 or more years of experience in the Claims or Underwriting area

OR

High School Diploma or Equivalent and 4 or more years of experience in the Claims or Underwriting area

OR

Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Underwriting area

AND

Microsoft Office skills

Preferred:

Strong listening, verbal and written communication skills Strong verbal and written communication skills Insurance industry experience

Business Accountabilities

Review and analyze project performance using standard reporting tools and highlight discrepancies against plan. Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices. Collect data from well- established sources and analysis, recommendations and commentary to facilitate underwriting decision-making. Monitor underwriting business processes in order to identify opportunities for improvement. Review and analyze customer service levels using standard reporting tools and highlight discrepancies to more senior colleagues. Provide detailed procedural advice to internal clients to ensure that internal standards are adhered to.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur Remote working: Schedule: Full Time Recruiter name: Taren Kaur Closing date:

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function General Business Industries Insurance and Financial Services Referrals increase your chances of interviewing at Zurich Insurance by 2x Sign in to set job alerts for “Underwriting Assistant” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Petaling Jaya, Selangor, Malaysia 12 minutes ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Exec /Snr Exec, Life Insurance Underwriter

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Assistant - Account (AR/Income Reconciliation)

Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Underwriting Assistant Manager/ Manager (Property, Engineering & Misc.)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,800.00-MYR2,200.00 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Petaling Jaya, Selangor, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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**About FWD Group**For more information, please visitFWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.PURPOSE* Support the automation of underwriting process across markets to support the delivery of configuration for the distribution of life and health products to meet and exceed customer needs and achieve sustainable business growth.* Design and configure intelligent underwriting rules to enable product and channel launches across markets with consistency and alignment to our Group Underwriting Framework and Underwriting Policy.* Collaborate with group and markets to analyse and provide insights to drive continuous improvement of key metrics to meet our customer needs and business ambitions.KEY ACCOUNTABILITIES* Responsible for configuring underwriting rules in automated underwriting system and ensuring these comply with signed off requirements and conduct unit testing which is robust to ensure accuracy and quality delivery for optimal implementation.* Participate in workshops and discussions with markets on the solution detail and walk-through group standard requirement templates, providing guidance on data requirements and preparation work.* Configure the rulebook with the agreed requirements including performing unit testing to ensure accuracy of automated rule outcomes; take into consideration to ensure seamless flow from sales to policy issuance, optimal outcomes and next best actions when conducting the rule configuration.* Support the business refinement and grooming sessions of user stories in markets and collaborate with cross functional teams for successful conclusions.* Work with markets to implement the change governance process in markets for adherence to rules management.* Work with assigned markets to launch a post implementation plan to analyse underwriting rules performance and outcomes, driving continuous improvement of straight through underwriting and straight through acceptance rates.* Conduct rules analysis to identify areas of enhancement and collaborate with group and markets to deliver incremental improvement and overall greater values for customers and resulting better business outcomes.KEY PERFORMANCE INDICATORS* Contributes to the implementation of the Group automated underwriting strategy across the business units to contribute to FWD’s business and customer outcomes around purchasing.* Balancing the risk amongst operations shared services; monitor and deliver the automated underwriting rule engine configuration, measure performance outcomes within agreed timeline and SLA; drive continuous improvement for higher efficiency and increased customer promise outcomes for purchasing. Identify gaps for leadership actions.* Ensure that related risks are well understood and managed so that the underwriting outcomes are within the agreed risk preference for underwriting and escalate risks up as required for resolution.* Quarterly / Annual achievement of SLA's for each in-scope market; and provide feedback on performance and value creation through delivery of shared services operations capability.EXTERNAL & INTERNAL CONTACTS* Internal: Country Operations and Customer Experience, Product teams and Group Office stakeholders.* External: Automated rules engine vendor.DECISION MAKING* In accordance with FWD Delegated Authorities.QUALIFICATIONS / EXPERIENCE* Bachelor or master’s degree in business or related* Minimum 6 years’ experience in Financial Services / Insurance industry working in multi-national environments.* Minimum 3 years’ experience in underwriting risk management in insurance or reinsurance operations. Minimum 1 years' working experience in underwriting automation and rules design.* Experienced in communicating business requirements with logical and clear acceptance criteria, which are easily understood by users, developers, testers and stakeholders.* Experience in applying data and analytics to track performance, identify problems, source solutions and influence business outcomes where and when needed.* Experienced in underwriting business processes and automation.* Good communication, stakeholder management and relationship building skills.* Eye for detail and a creative and strategic thinker.* Ability to influence and earn trust with functional leadership and within working teams across markets.* Knowledge of financial services, insurance operations and customer experience.KNOWLEDGE & TECHNICAL SKILLS* Good interpersonal skill; Able to handle multitask simultaneously; Good analytical, problem solving and decision-making skills; Demonstrated proficiency to work and adapt in a dynamic environment and recognise priority issues, solving problems and escalating quickly where relevant.* Understanding of how product/solution can solve customer and business problems and create sustainable value.* Knowledge of underwriting risk management practices.* Customer/people centred design skills and how this translates into customer and business benefits.* Understand Agile methodologies, processes, principles and ways of working to deliver iterative value to customers consistent with market trends.* Ability to collaborate and provide technical expertise to markets to formulate strategies aligned to strategic outcomes.* Demonstrated proficiency to work and adapt in a dynamic environment and recognize priority issues, escalating quickly where relevant.* Familiar with international insurance regulations, standards and protocols.COMPETENCIESCustomer led:* Anticipates and acts on emerging customer needs, data and feedback to identify customer values and to create the desired customer experience.Market led:* Undertakes analysis of market data and applies relevant market segments and directions for the business with trends in mind.Deliver the vision:* Can articulate what plans are for own role, function and broader FWD strategy and how they link to the company vision.Strategy focused:* Implements the Functions strategy and can articulate the link between corporate strategy and functional strategy.People orientated:* Encourages safe, open and honest debate about the team’s performance and builds aligned development plans.Cultural alignment:* Promotes cultural standards and procedures. Is active in supporting others and thinks beyond own role and function for the broader business.Decision making:* Taps into knowledge from a wide variety of sources to make decisions and create solutions for the short term.Drive results:* Sets own KPI’s and strives to exceed them. Supports the team and clears barriers to achieving the team KPI’s.FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.
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Overview

Join to apply for the Manager, Underwriting Automation Specialist role at FWD Insurance .

FWD Insurance Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

• Support the automation of underwriting process across markets to support the delivery of configuration for the distribution of life and health products to meet and exceed customer needs and achieve sustainable business growth.

• Design and configure intelligent underwriting rules to enable product and channel launches across markets with consistency and alignment to our Group Underwriting Framework and Underwriting Policy.

• Collaborate with group and markets to analyse and provide insights to drive continuous improvement of key metrics to meet our customer needs and business ambitions.

• Responsible for configuring underwriting rules in automated underwriting system and ensuring these comply with signed off requirements and conduct unit testing which is robust to ensure accuracy and quality delivery for optimal implementation.

• Participate in workshops and discussions with markets on the solution detail and walk-through group standard requirement templates, providing guidance on data requirements and preparation work.

• Configure the rulebook with the agreed requirements including performing unit testing to ensure accuracy of automated rule outcomes; ensure seamless flow from sales to policy issuance, optimal outcomes and next best actions when conducting the rule configuration.

• Support the business refinement and grooming sessions of user stories in markets and collaborate with cross functional teams for successful conclusions.

• Work with markets to implement the change governance process in markets for adherence to rules management.

• Work with assigned markets to launch a post implementation plan to analyse underwriting rules performance and outcomes, driving continuous improvement of straight through underwriting and straight through acceptance rates.

• Conduct rules analysis to identify areas of enhancement and collaborate with group and markets to deliver incremental improvement and overall greater values for customers and resulting better business outcomes.

Qualifications / Experience

• Bachelor or master’s degree in business or related

• Minimum 6 years’ experience in Financial Services / Insurance industry working in multi-national environments.

• Minimum 3 years’ experience in underwriting risk management in insurance or reinsurance operations. Minimum 1 year's working experience in underwriting automation and rules design.

• Experienced in communicating business requirements with logical and clear acceptance criteria, which are easily understood by users, developers, testers and stakeholders.

• Experience in applying data and analytics to track performance, identify problems, source solutions and influence business outcomes where and when needed.

• Experienced in underwriting business processes and automation.

• Good communication, stakeholder management and relationship building skills.

• Eye for detail and a creative and strategic thinker.

• Ability to influence and earn trust with functional leadership and within working teams across markets.

• Knowledge of financial services, insurance operations and customer experience.

Knowledge & Technical Skills

• Good interpersonal skill; able to handle multitask simultaneously; good analytical, problem solving and decision-making skills; demonstrated proficiency to work and adapt in a dynamic environment and recognise priority issues, solving problems and escalating quickly where relevant.

• Understanding of how product/solution can solve customer and business problems and create sustainable value.

• Knowledge of underwriting risk management practices.

• Customer/people centred design skills and how this translates into customer and business benefits.

• Understand Agile methodologies, processes, principles and ways of working to deliver iterative value to customers consistent with market trends.

• Ability to collaborate and provide technical expertise to markets to formulate strategies aligned to strategic outcomes.

• Demonstrated proficiency to work and adapt in a dynamic environment and recognize priority issues, escalating quickly where relevant.

• Familiar with international insurance regulations, standards and protocols.

Competencies

• Customer led: Anticipates and acts on emerging customer needs, data and feedback to identify customer values and to create the desired customer experience.

• Market led: Undertakes analysis of market data and applies relevant market segments and directions for the business with trends in mind.

• Deliver the vision: Can articulate what plans are for own role, function and broader FWD strategy and how they link to the company vision.

• Strategy focused: Implements the Functions strategy and can articulate the link between corporate strategy and functional strategy.

• People orientated: Encourages safe, open and honest debate about the team’s performance and builds aligned development plans.

• Cultural alignment: Promotes cultural standards and procedures. Is active in supporting others and thinks beyond own role and function for the broader business.

• Decision making: Taps into knowledge from a wide variety of sources to make decisions and create solutions for the short term.

• Drive results: Sets own KPI’s and strives to exceed them. Supports the team and clears barriers to achieving the team KPI’s.

Employment details

• Seniority level: Executive

• Employment type: Full-time

• Job function: Management, Other, and Writing/Editing

• Industries: Insurance

Note: This description excludes boilerplate and site-specific notices and focuses on the role responsibilities and qualifications.

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**About FWD Group**For more information, please visitFWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.PURPOSE* Support the automation of underwriting process across markets to support the delivery of configuration for the distribution of life and health products to meet and exceed customer needs and achieve sustainable business growth.* Design and configure intelligent underwriting rules to enable product and channel launches across markets with consistency and alignment to our Group Underwriting Framework and Underwriting Policy.* Collaborate with group and markets to analyse and provide insights to drive continuous improvement of key metrics to meet our customer needs and business ambitions.KEY ACCOUNTABILITIES* Responsible for configuring underwriting rules in automated underwriting system and ensuring these comply with signed off requirements and conduct unit testing which is robust to ensure accuracy and quality delivery for optimal implementation.* Participate in workshops and discussions with markets on the solution detail and walk-through group standard requirement templates, providing guidance on data requirements and preparation work.* Configure the rulebook with the agreed requirements including performing unit testing to ensure accuracy of automated rule outcomes; take into consideration to ensure seamless flow from sales to policy issuance, optimal outcomes and next best actions when conducting the rule configuration.* Support the business refinement and grooming sessions of user stories in markets and collaborate with cross functional teams for successful conclusions.* Work with markets to implement the change governance process in markets for adherence to rules management.* Work with assigned markets to launch a post implementation plan to analyse underwriting rules performance and outcomes, driving continuous improvement of straight through underwriting and straight through acceptance rates.* Conduct rules analysis to identify areas of enhancement and collaborate with group and markets to deliver incremental improvement and overall greater values for customers and resulting better business outcomes.KEY PERFORMANCE INDICATORS* Contributes to the implementation of the Group automated underwriting strategy across the business units to contribute to FWD’s business and customer outcomes around purchasing.* Balancing the risk amongst operations shared services; monitor and deliver the automated underwriting rule engine configuration, measure performance outcomes within agreed timeline and SLA; drive continuous improvement for higher efficiency and increased customer promise outcomes for purchasing. Identify gaps for leadership actions.* Ensure that related risks are well understood and managed so that the underwriting outcomes are within the agreed risk preference for underwriting and escalate risks up as required for resolution.* Quarterly / Annual achievement of SLA's for each in-scope market; and provide feedback on performance and value creation through delivery of shared services operations capability.EXTERNAL & INTERNAL CONTACTS* Internal: Country Operations and Customer Experience, Product teams and Group Office stakeholders.* External: Automated rules engine vendor.DECISION MAKING* In accordance with FWD Delegated Authorities.QUALIFICATIONS / EXPERIENCE* Bachelor or master’s degree in business or related* Minimum 6 years’ experience in Financial Services / Insurance industry working in multi-national environments.* Minimum 3 years’ experience in underwriting risk management in insurance or reinsurance operations. Minimum 1 years' working experience in underwriting automation and rules design.* Experienced in communicating business requirements with logical and clear acceptance criteria, which are easily understood by users, developers, testers and stakeholders.* Experience in applying data and analytics to track performance, identify problems, source solutions and influence business outcomes where and when needed.* Experienced in underwriting business processes and automation.* Good communication, stakeholder management and relationship building skills.* Eye for detail and a creative and strategic thinker.* Ability to influence and earn trust with functional leadership and within working teams across markets.* Knowledge of financial services, insurance operations and customer experience.KNOWLEDGE & TECHNICAL SKILLS* Good interpersonal skill; Able to

handle multitask simultaneously; Good analytical, problem solving and decision-making skills; Demonstrated proficiency to work and adapt in a dynamic environment and recognise priority issues, solving problems and escalating quickly where relevant.* Understanding of how product/solution can solve customer and business problems and create sustainable value.* Knowledge of underwriting risk management practices.* Customer/people centred design skills and how this translates into customer and business benefits.* Understand Agile methodologies, processes, principles and ways of working to deliver iterative value to customers consistent with market trends.* Ability to collaborate and provide technical expertise to markets to formulate strategies aligned to strategic outcomes.* Demonstrated proficiency to work and adapt in a dynamic environment and recognize priority issues, escalating quickly where relevant.* Familiar with international insurance regulations, standards and protocols.COMPETENCIESCustomer led:* Anticipates and acts on emerging customer needs, data and feedback to identify customer values and to create the desired customer experience.Market led:* Undertakes analysis of market data and applies relevant market segments and directions for the business with trends in mind.Deliver the vision:* Can articulate what plans are for own role, function and broader FWD strategy and how they link to the company vision.Strategy focused:* Implements the Functions strategy and can articulate the link between corporate strategy and functional strategy.People orientated:* Encourages safe, open and honest debate about the team’s performance and builds aligned development plans.Cultural alignment:* Promotes cultural standards and procedures. Is active in supporting others and thinks beyond own role and function for the broader business.Decision making:* Taps into knowledge from a wide variety of sources to make decisions and create solutions for the short term.Drive results:* Sets own KPI’s and strives to exceed them. Supports the team and clears barriers to achieving the team KPI’s.FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828. #J-18808-Ljbffr

Overview

Join to apply for the

Manager, Underwriting Automation Specialist

role at

FWD Insurance . FWD Insurance Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Responsibilities

Support the automation of underwriting process across markets to support the delivery of configuration for the distribution of life and health products to meet and exceed customer needs and achieve sustainable business growth.

Design and configure intelligent underwriting rules to enable product and channel launches across markets with consistency and alignment to our Group Underwriting Framework and Underwriting Policy.

Collaborate with group and markets to analyse and provide insights to drive continuous improvement of key metrics to meet our customer needs and business ambitions.

Responsible for configuring underwriting rules in automated underwriting system and ensuring these comply with signed off requirements and conduct unit testing which is robust to ensure accuracy and quality delivery for optimal implementation.

Participate in workshops and discussions with markets on the solution detail and walk-through group standard requirement templates, providing guidance on data requirements and preparation work.

Configure the rulebook with the agreed requirements including performing unit testing to ensure accuracy of automated rule outcomes; ensure seamless flow from sales to policy issuance, optimal outcomes and next best actions when conducting the rule configuration.

Support the business refinement and grooming sessions of user stories in markets and collaborate with cross functional teams for successful conclusions.

Work with markets to implement the change governance process in markets for adherence to rules management.

Work with assigned markets to launch a post implementation plan to analyse underwriting rules performance and outcomes, driving continuous improvement of straight through underwriting and straight through acceptance rates.

Conduct rules analysis to identify areas of enhancement and collaborate with group and markets to deliver incremental improvement and overall greater values for customers and resulting better business outcomes.

Qualifications / Experience

Bachelor or master’s degree in business or related

Minimum 6 years’ experience in Financial Services / Insurance industry working in multi-national environments.

Minimum 3 years’ experience in underwriting risk management in insurance or reinsurance operations. Minimum 1 year's working experience in underwriting automation and rules design.

Experienced in communicating business requirements with logical and clear acceptance criteria, which are easily understood by users, developers, testers and stakeholders.

Experience in applying data and analytics to track performance, identify problems, source solutions and influence business outcomes where and when needed.

Experienced in underwriting business processes and automation.

Good communication, stakeholder management and relationship building skills.

Eye for detail and a creative and strategic thinker.

Ability to influence and earn trust with functional leadership and within working teams across markets.

Knowledge of financial services, insurance operations and customer experience.

Knowledge & Technical Skills

Good interpersonal skill; able to handle multitask simultaneously; good analytical, problem solving and decision-making skills; demonstrated proficiency to work and adapt in a dynamic environment and recognise priority issues, solving problems and escalating quickly where relevant.

Understanding of how product/solution can solve customer and business problems and create sustainable value.

Knowledge of underwriting risk management practices.

Customer/people centred design skills and how this translates into customer and business benefits.

Understand Agile methodologies, processes, principles and ways of working to deliver iterative value to customers consistent with market trends.

Ability to collaborate and provide technical expertise to markets to formulate strategies aligned to strategic outcomes.

Demonstrated proficiency to work and adapt in a dynamic environment and recognize priority issues, escalating quickly where relevant.

Familiar with international insurance regulations, standards and protocols.

Competencies

Customer led: Anticipates and acts on emerging customer needs, data and feedback to identify customer values and to create the desired customer experience.

Market led: Undertakes analysis of market data and applies relevant market segments and directions for the business with trends in mind.

Deliver the vision: Can articulate what plans are for own role, function and broader FWD strategy and how they link to the company vision.

Strategy focused: Implements the Functions strategy and can articulate the link between corporate strategy and functional strategy.

People orientated: Encourages safe, open and honest debate about the team’s performance and builds aligned development plans.

Cultural alignment: Promotes cultural standards and procedures. Is active in supporting others and thinks beyond own role and function for the broader business.

Decision making: Taps into knowledge from a wide variety of sources to make decisions and create solutions for the short term.

Drive results: Sets own KPI’s and strives to exceed them. Supports the team and clears barriers to achieving the team KPI’s.

Employment details

Seniority level: Executive

Employment type: Full-time

Job function: Management, Other, and Writing/Editing

Industries: Insurance

Note: This description excludes boilerplate and site-specific notices and focuses on the role responsibilities and qualifications.

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Senior Manager, Underwriting Automation Specialist page is loadedSenior Manager, Underwriting Automation Specialist Apply locations Malaysia - KL Eco City time type Full time posted on Posted Yesterday time left to apply End Date: February 28, 2026 (30+ days left to apply) job requisition id JR-

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

For more information, please visit

FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.

PURPOSE

• Lead the automation of underwriting process across markets to support the delivery of configuration for the distribution of life and health products to meet and exceed customer needs and achieve sustainable business growth.

• Design and configure intelligent underwriting rules to enable product and channel launches across markets with consistency and alignment to our Group Underwriting Framework and Underwriting Policy.

• Collaborate with group and markets to analyse and provide insights to drive continuous improvement of key metrics to meet our customer needs and business ambitions.

KEY ACCOUNTABILITIES

• Responsible for embedding an agreed set of automated underwriting rules aligned to the Group Underwriting Framework and Underwriting Policy which are robust enough to enhance operational efficiency with high straight through underwriting rates whilst maintaining prudent risk management criteria and awareness of the effect of business and market dynamics.

• Lead the engagement with markets as the Group SME to explain the solution in detail, walk-through group standard requirement templates, providing guidance on data requirements and preparation work.

• Configure the rulebook with the agreed requirements including performing unit testing to ensure accuracy of automated rule outcomes; take into consideration to ensure seamless flow from sales to policy issuance, optimal outcomes and next best actions when conducting the rule configuration.

• Lead and support the business refinement and grooming sessions of user stories in markets and collaborate with cross functional teams for successful conclusions.

• Ensure the rule change governance process is understood by markets and adhered too to maintain integrity of Group Underwriting Framework.

• Proactively work with markets to launch a post implementation plan to analyse underwriting rules performance and outcomes, driving continuous improvement of straight through underwriting and straight through acceptance rates.

• Collaborate with markets to help solve problems, close market gaps and un-met customer needs into executable strategies / solutions to drive increased customer value and improved business outcomes for markets.

KEY PERFORMANCE INDICATORS

• Key contributor to the implementation of the Group automated underwriting strategy across the business units to contribute to FWD’s business and customer outcomes around purchasing.

• Balancing the risk amongst operations shared services; monitor and deliver the automated underwriting rule engine configuration, measure performance outcomes within agreed timeline and SLA; drive continuous improvement for higher efficiency and increased customer promise outcomes for purchasing. Identify gaps for leadership actions.

• Ensure that related risks are well understood and managed so that the underwriting outcomes are within the agreed risk preference for underwriting and escalate risks up as required for resolution.

• Quarterly / Annual achievement of SLA's for each in-scope market; and provide feedback on performance and value creation through delivery of shared services operations capability.

EXTERNAL & INTERNAL CONTACTS

• Internal: Country Operations and Customer Experience, Product teams and Group Office stakeholders.

• External: Global vendors with Asia Pacific market expertise and Reinsurance partners.

DECISION MAKING

• In accordance with FWD Delegated Authorities

QUALIFICATIONS / EXPERIENCE

• Bachelor or master’s degree in Business or related

• Minimum 8+ years’ experience in Financial Services / Insurance industry working in multi-national environments.

• Minimum 5 years’ experience in underwriting risk management in insurance or reinsurance operations. Minimum 2 years' working experience in underwriting automation and rules design.

• Experienced in communicating business requirements with logical and clear acceptance criteria, which are easily understood by users, developers, testers and stakeholders.

• Proven experience in applying data and analytics to track performance, identify problems, source solutions and influence business outcomes where and when needed.

• Experienced in underwriting business processes and automation.

• Excellent communication, stakeholder management and relationship building skills.

• Eye for detail and a creative and strategic thinker.

• Negotiation and influencing skills and the ability to earn trust with across functional leadership and within working teams across markets.

• Knowledge of financial services, insurance operations and customer experience.

KNOWLEDGE & TECHNICAL SKILLS

• Good interpersonal skill; Able to handle multitask simultaneously; Good analytical, problem solving and decision-making skills; Demonstrated proficiency to work and adapt in a dynamic environment and recognise priority issues, solving problems and escalating quickly where relevant.

• Understanding of how product/solution can solve customer and business problems and create sustainable value.

• Knowledge of underwriting risk management practices and trends across Asia.

• Customer/people centred design skills and how this translate into customer and business benefits.

• Understand Agile methodologies, processes, principles and ways of working to deliver iterative value to customers consistent with market trends.

• Ability to collaborate with and influence stakeholders. Provide technical expertise to markets to formulate strategies aligned to strategic outcomes.

• Demonstrated proficiency to work and adapt in a dynamic environment and recognize priority issues, escalating quickly where relevant.

• Familiar with international insurance regulations, standards and protocols

COMPETENCIES

Customer led:

• Anticipates and acts on emerging customer needs, data and feedback to identify customer values and to create the desired customer experience.

Market led:

• Undertakes analysis of market data and applies relevant market segments and directions for the business with trends in mind.

Deliver the vision:

• Can articulate what plans are for own role, function and broader FWD strategy and how they link to the company vision.

Strategy focused:

• Implements the Functions strategy and can articulate the link between corporate strategy and functional strategy.

People orientated:

• Encourages safe, open and honest debate about the team’s performance and builds aligned development plans.

Cultural alignment:

• Promotes cultural standards and procedures. Is active in supporting others and thinks beyond own role and function for the broader business.

Decision making:

• Taps into knowledge from a wide variety of sources to make decisions and create solutions for the short term.

Drive results:

• Sets own KPI’s and strives to exceed them. Supports the team and clears barriers to achieving the team KPI’s

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia.

FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance .

FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

#J-18808-Ljbffr

Senior Manager, Underwriting Automation Specialist page is loaded Senior Manager, Underwriting Automation Specialist Apply locations Malaysia - KL Eco City time type Full time posted on Posted Yesterday time left to apply End Date: February 28, 2026 (30+ days left to apply) job requisition id JR-

About FWD Group FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828. For more information, please visit FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market. PURPOSE Lead the automation of underwriting process across markets to support the delivery of configuration for the distribution of life and health products to meet and exceed customer needs and achieve sustainable business growth.

Design and configure intelligent underwriting rules to enable product and channel launches across markets with consistency and alignment to our Group Underwriting Framework and Underwriting Policy.

Collaborate with group and markets to analyse and provide insights to drive continuous improvement of key metrics to meet our customer needs and business ambitions.

KEY ACCOUNTABILITIES Responsible for embedding an agreed set of automated underwriting rules aligned to the Group Underwriting Framework and Underwriting Policy which are robust enough to enhance operational efficiency with high straight through underwriting rates whilst maintaining prudent risk management criteria and awareness of the effect of business and market dynamics.

Lead the engagement with markets as the Group SME to explain the solution in detail, walk-through group standard requirement templates, providing guidance on data requirements and preparation work.

Configure the rulebook with the agreed requirements including performing unit testing to ensure accuracy of automated rule outcomes; take into consideration to ensure seamless flow from sales to policy issuance, optimal outcomes and next best actions when conducting the rule configuration.

Lead and support the business refinement and grooming sessions of user stories in markets and collaborate with cross functional teams for successful conclusions.

Ensure the rule change governance process is understood by markets and adhered too to maintain integrity of Group Underwriting Framework.

Proactively work with markets to launch a post implementation plan to analyse underwriting rules performance and outcomes, driving continuous improvement of straight through underwriting and straight through acceptance rates.

Collaborate with markets to help solve problems, close market gaps and un-met customer needs into executable strategies / solutions to drive increased customer value and improved business outcomes for markets.

KEY PERFORMANCE INDICATORS Key contributor to the implementation of the Group automated underwriting strategy across the business units to contribute to FWD’s business and customer outcomes around purchasing.

Balancing the risk amongst operations shared services; monitor and deliver the automated underwriting rule engine configuration, measure performance outcomes within agreed timeline and SLA; drive continuous improvement for higher efficiency and increased customer promise outcomes for purchasing. Identify gaps for leadership actions.

Ensure that related risks are well understood and managed so that the underwriting outcomes are within the agreed risk preference for underwriting and escalate risks up as required for resolution.

Quarterly / Annual achievement of SLA's for each in-scope market; and provide feedback on performance and value creation through delivery of shared services operations capability.

EXTERNAL & INTERNAL CONTACTS Internal: Country Operations and Customer Experience, Product teams and Group Office stakeholders.

External: Global vendors with Asia Pacific market expertise and Reinsurance partners.

DECISION MAKING In accordance with FWD Delegated Authorities

QUALIFICATIONS / EXPERIENCE Bachelor or master’s degree in Business or related

Minimum 8+ years’ experience in Financial Services / Insurance industry working in multi-national environments.

Minimum 5 years’ experience in underwriting risk management in insurance or reinsurance operations. Minimum 2 years' working experience in underwriting automation and rules design.

Experienced in communicating business requirements with logical and clear acceptance criteria, which are easily understood by users, developers, testers and stakeholders.

Proven experience in applying data and analytics to track performance, identify problems, source solutions and influence business outcomes where and when needed.

Experienced in underwriting business processes and automation.

Excellent communication, stakeholder management and relationship building skills.

Eye for detail and a creative and strategic thinker.

Negotiation and influencing skills and the ability to earn trust with across functional leadership and within working teams across markets.

Knowledge of financial services, insurance operations and customer experience.

KNOWLEDGE & TECHNICAL SKILLS Good interpersonal skill; Able to handle multitask simultaneously; Good analytical, problem solving and decision-making skills; Demonstrated proficiency to work and adapt in a dynamic environment and recognise priority issues, solving problems and escalating quickly where relevant.

Understanding of how product/solution can solve customer and business problems and create sustainable value.

Knowledge of underwriting risk management practices and trends across Asia.

Customer/people centred design skills and how this translate into customer and business benefits.

Understand Agile methodologies, processes, principles and ways of working to deliver iterative value to customers consistent with market trends.

Ability to collaborate with and influence stakeholders. Provide technical expertise to markets to formulate strategies aligned to strategic outcomes.

Demonstrated proficiency to work and adapt in a dynamic environment and recognize priority issues, escalating quickly where relevant.

Familiar with international insurance regulations, standards and protocols

COMPETENCIES Customer led: Anticipates and acts on emerging customer needs, data and feedback to identify customer values and to create the desired customer experience.

Market led: Undertakes analysis of market data and applies relevant market segments and directions for the business with trends in mind.

Deliver the vision: Can articulate what plans are for own role, function and broader FWD strategy and how they link to the company vision.

Strategy focused: Implements the Functions strategy and can articulate the link between corporate strategy and functional strategy.

People orientated: Encourages safe, open and honest debate about the team’s performance and builds aligned development plans.

Cultural alignment: Promotes cultural standards and procedures. Is active in supporting others and thinks beyond own role and function for the broader business.

Decision making: Taps into knowledge from a wide variety of sources to make decisions and create solutions for the short term.

Drive results: Sets own KPI’s and strives to exceed them. Supports the team and clears barriers to achieving the team KPI’s

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance . FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

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