41 Underwriting Manager jobs in Malaysia

Overview

APAC Insurance Recruiter | Underwriting, Claims, Operations. My client is a Malaysian-based entity within a distinguished insurance group, renowned for its advancements in technology, emphasizing cutting-edge solutions and innovation. They are currently seeking an experienced professional in Underwriting automation to join their dynamic team, as they expand their presence in Malaysia.

• Participate in workshops with market representatives to discuss solution intricacies, provide insights on data prerequisites, and guide them through standard requirement templates
• Work with markets to develop and implement a post-implementation strategy to improve underwriting rules and acceptance rates continually
• Analyze rules for improvements, collaborating with group and market teams to deliver enhancements that add value for customers and drive superior business outcomes
• Help shape user story sessions in markets, collaborating across teams for successful outcomes
• Configure the rulebook to meet requirements, conduct thorough unit testing to validate automated rule accuracy, and ensure a smooth transition from sales to policy issuance for optimal results

• Minimum 6 years of experience in the Financial Services/Insurance industry; 3 years of experience in underwriting risk management
• Experienced in underwriting processes, automation, and adept at communication, stakeholder management, and relationship building
• Skilled in clearly communicating business requirements with easily understandable acceptance criteria for users, developers, testers, and stakeholders
• Proficient in using data and analytics to track performance, pinpoint issues, and drive effective business outcomes
• Knowledgeable in financial services, insurance operations, and customer experience

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Analyst, Management, and Health Care Provider
• Industries: Insurance, Insurance and Employee Benefit Funds, and Insurance Agencies and Brokerages

My client is a Malaysian-based entity within a distinguished insurance group, renowned for its advancements in technology, emphasizing cutting-edge solutions and innovation. They are currently seeking an experienced professional in Underwriting automation to join their dynamic team, as they expand their presence in Malaysia.

Job responsibilities:

• Participate in workshops with market representatives to discuss solution intricacies, provide insights on data prerequisites, and guide them through standard requirement templates
• Work with markets to develop and implement a post-implementation strategy to improve underwriting rules and acceptance rates continually
• Analyze rules for improvements, collaborating with group and market teams to deliver enhancements that add value for customers and drive superior business outcomes
• Help shape user story sessions in markets, collaborating across teams for successful outcomes
• Configure the rulebook to meet requirements, conduct thorough unit testing to validate automated rule accuracy, and ensure a smooth transition from sales to policy issuance for optimal results

Job requirements:

• Minimum 6 years of experience in the Financial Services/Insurance industry; 3 years of experience in underwriting risk management
• Experienced in underwriting processes, automation, and adept at communication, stakeholder management, and relationship building
• Skilled in clearly communicating business requirements with easily understandable acceptance criteria for users, developers, testers, and stakeholders
• Proficient in using data and analytics to track performance, pinpoint issues, and drive effective business outcomes
• Knowledgeable in financial services, insurance operations, and customer experience

We are seeking a highly analytical Health Insurance Business Underwriter to join our Regional Consumer Business team. The successful candidate will be responsible for evaluating, managing health insurance risks, supporting business development, and ensuring profitability in line with the company's underwriting guidelines and risk appetite across various markets in the Asia-Pacific region. This role requires strong technical underwriting skills, market insight, and the ability to collaborate with internal and external stakeholders to drive profitable growth.

Key Responsibilities:

Risk Assessment & Pricing

• Evaluate and underwrite health insurance applications/quotations/proposals including group and individual products.
• Develop and apply analytical models and assumptions to assess risk exposure.
• Recommend terms and conditions for insurance coverage.
• Ensure decisions are aligned with internal underwriting guidelines, regulatory requirements, and profitability objectives.

Portfolio Management

• Monitor performance of the health reinsurance portfolio and identify trends, opportunities, and areas of concern.
• Contribute to refining underwriting guidelines, manuals, and best practices.
• Maintain accurate documentation, underwriting notes, and decision logs.

Client Engagement

• Collaborate with cedents, brokers, and internal teams to understand client needs and provide tailored reinsurance solutions.
• Participate in client meetings, presentations, and renewal negotiations.

Product Development & Innovation

• Support the design and underwriting of new health insurance products and reinsurance structures.
• Stay abreast of market developments, regulatory changes, and emerging health risks.

Data Analysis & Reporting

• Analyze claims experience, loss ratios, and other performance metrics.
• Prepare underwriting reports and contribute to internal risk reviews.

Qualifications & Experience:

• Bachelor's degree in actuarial science, finance, insurance, medicine or related field
• Minimum 5–7 years of underwriting experience in health insurance or reinsurance.
• Strong understanding of health insurance products, risk assessment methodologies, and regulatory environments across APAC.
• Strong analytical and risk assessment skills.
• Proficiency in Excel, and data analytics platforms.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a cross-functional team.

Preferred Attributes:

• Experience working in a multinational insurance/reinsurance environment.
• Familiarity with business underwriting and medical underwriting for group and individual health insurance products
• Strategic mindset with a focus on innovation and sustainable growth

About the Job

To determine potential clients' risk factors and to establish the terms of coverage

• Performs prudent underwriting of High Net Worth life insurance applications within expected
• response time set.
• Manages all aspects of underwriting process, selects and classifies risk according to company
• philosophy and standards.
• Analyzes and interprets medical, non-medical and financial information.
• Makes decisions within approval limits and determines appropriate requirements.
• Weighs loss exposures and determines underwriting alternatives.
• Helps in the development of senior and junior team members.
• Takes accountability in considering business and regulatory compliance risks and takes
• appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and
• technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

We are looking for people who

• Degree holder. LOMA qualification/ FLMI preferred.
• Proven insurance underwriting experience.
• Excellent knowledge of insurance policies and ability to relate policy provisions to the loss
• exposures.
• Effective and professional verbal and written communication skills.
• Sensible judgement, attention to details and confident decision making skills.
• Ability to define, research and resolve problems.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change. Ver 1.0
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932.

It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies
: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes

Location:
Menara Great Eastern

Employment Type:
Permanent

Overview

Underwriting Manager (Life & Health Insurance) - Role based in Singapore. We are seeking an experienced Underwriting Manager to join our client's Global Underwriting team. Reporting to the Section Head, GEC Underwriting, you will lead and guide a team of underwriters handling Life and Accident & Health (A&H) new business applications.

• Lead, coach, and guide a team of underwriters in assessing new business applications for Life and Accident & Health insurance
• Oversee case distribution within the team and ensure service standards and KPIs are consistently met
• Manage appeals and escalations, making sound decisions on cases involving loadings, exclusions, postponements, or declines
• Provide case management support to financial representatives, including clear communication of underwriting decisions via e-meetings, calls, and emails
• Collaborate with stakeholders and ensure smooth operations within the department
• Undertake additional duties assigned by the Head of Department

• 5–10 years of relevant underwriting experience in the Life & Health insurance industry
• Strong interpersonal and communication skills with the ability to explain complex decisions clearly
• Proven leadership ability with strong analytical and problem-solving skills
• A proactive team player who thrives in a fast-paced environment and can work well under pressure

If you are interested in this role and would like to discuss the opportunity further, please click apply now or email Xann Lau at for more information.

Only shortlisted candidates will be responded to; therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R

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To provide technical underwriting expertise and guidance to Business Units and Underwriters under direct supervision, specializing in a line of business or product line, to enable achievement of business goals and excellent customer service.

• Contribute to the implementation of underwriting strategies (e.g., pricing) and solutions (e.g., product development, underwriting tools and processes) for a portfolio, line of business, or product line.
• Develop knowledge in the relevant product line and industry.
• Monitor underwriting strategy performance metrics, data, and insights.
• Operate within established organization Risk Policy, Global Underwriting Policy, and underwriting governance policies.
• Contribute to the development of technical underwriting guidelines and best practices, including controls and procedures.

Work on projects of low to moderate complexity.

Handle queries within delegated authority.

Support portfolio management aspects, including analysis to monitor profitability and growth of specialty areas of business.

Monitor technical price accuracy and support technical price certification.

Participate in the technical underwriting review process.

Address compliance-related queries, including regulatory exams and insurance department inquiries.

Anticipate, recognize, and respond to customer needs.

Support the implementation of customer initiatives.

Provide status updates.

Resolve technical problems by referring to policies, procedures, and specifications.

Compare alternatives for problem-solving or procedure/product improvements and provide recommendations.

Provide technical expertise for short-term, defined scope projects.

• May recommend changes or remedial actions.
• May contribute to the development of technical standards, controls, and practices within the line of business or product line.
• May monitor accumulation elements relevant to the line of business.
• May contribute to underwriting technical training content development.

Required:

• Bachelor's Degree and 2+ years of experience in Claims or Underwriting.
• OR High School Diploma or Equivalent and 4+ years of experience in Claims or Underwriting.
• OR Zurich Certified Insurance Apprentice including an Associate Degree and 2+ years of experience.

Plus:

• Microsoft Office skills.
• Strong listening, verbal, and written communication skills.
• Insurance industry experience.

Preferred:

• Strong communication skills.

• Review and analyze project performance using standard reporting tools, highlighting discrepancies.
• Ensure compliance with legal and regulatory principles.
• Collect and analyze data to facilitate underwriting decisions.
• Identify opportunities for process improvement.
• Review customer service levels and highlight discrepancies.
• Provide detailed procedural advice to internal clients.

You are the heart & soul of Zurich!

At Zurich, we challenge the status quo and focus on positives. We value our employees' experience and offer opportunities for growth within the company.

Responsibilities

• Take charge of designated Branches Underwriting technical matters.
• Execute underwriting strategies and guidelines in line with Company's business plan and MTP.
• Ensure prudent and timely underwriting service standards are being adhered to.
• Review analysis of business portfolio from the Branches and take necessary action to ensure profitability.
• Manage accumulation of risk, flood exposure and other risks which have been identified from time to time.
• Establish, develop and maintain core business partnership with intermediaries, clients and other business partners to secure business opportunities to ensure long term superior underwriting results.
• Ensure excellent customer service is always extended to internal and external customers and within the set service standards.
• Ensure compliance with code of conduct and TM Underwriting guidelines.
• Undertake other responsibilities and/or projects as and when assigned.

Requirements

• Degree in any discipline or AMII/ACLL/DMII or equivalent insurance qualifications.
• Minimum 8 years' experience in handling property insurance.
• Sound knowledge and experience in all aspects of underwriting and reinsurance.
• Good communication skills (written & verbal).
• Team player with good track record and strong leadership and management skills.
• Analytical skills.
• Good computer skills.
• Good working attitude.