49 Travel Position jobs in Malaysia
Travel Assistance Coordinator, ANZ
Posted 11 days ago
Job Viewed
Job Description
Travel Guard Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join or sign in to find your next jobJoin to apply for the Travel Assistance Coordinator, ANZ role at Travel Guard
Travel Guard Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join to apply for the Travel Assistance Coordinator, ANZ role at Travel Guard
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Job Type: Permanent - Full Time
Location: Kuala Lumpur
Job Category: Call Centre and Customer Service
Job Description
Let’s grow together!
Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans.
As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.
What’s the job?
- You will assist policyholders by providing accurate information and suitable solutions to their inquiries.
- Handle customer calls and manage cases involving lost items, travel disruptions, medical assistance, evacuations, and legal referrals.
- Share policy details, claims updates, and renewal information with customers and service providers.
- Conduct follow-ups for complex cases and ensure all interactions are well documented.
- Coordinate with vendors, third parties, and family members to support ongoing cases.
- Oversee workload distribution within the shift and ensure seamless handovers between shifts.
- Support ad-hoc tasks and projects as assigned by Team Leaders.
- You will have a minimum 3 years of relevant customer service experience, ideally in the travel industry, with a diploma or equivalent qualification.
- Prior experience serving the Australia and New Zealand markets would be advantageous.
- Fresh graduates with strong communication, analytical, and multitasking abilities who are passionate about helping customers are encouraged to apply.
- Willingness to work in shifts.
- Strong written and verbal communication skills, with proven experience in managing customer interactions at a senior or supervisory level.
- Excellent active listening and analytical skills to understand client needs and offer effective solutions.
- Proficiency in communication, phone handling, and computer use.
- Ability to think critically, resolve complex problems, manage crises, and communicate with empathy.
- Experience reviewing medical and supporting documents, and handling vendor or airline communications.
- Ability to stay calm under pressure, de-escalate conflict, and manage high-stress situations.
- Highly organized, detail-oriented, and capable of multitasking effectively.
We value optimism, caring, togetherness, reliability, and determination.
We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.
Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around .
Career growth . This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
Take the time you need, for you and your community . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
Diversity and inclusion . We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let’s go great places together !
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Insurance
Referrals increase your chances of interviewing at Travel Guard by 2x
Sign in to set job alerts for “Assistance Coordinator” roles.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago
The Kijang Graduate Programme | Intake 2025Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago
Petaling Jaya, Selangor, Malaysia 2 months ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago
Travel Assistance Coordinator, SEA (Mandarin)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago
Admin Cum With Coordinator (Mandarin Speaker)Bandar Baru Bangi, Selangor, Malaysia MYR2,500.00-MYR3,000.00 3 weeks ago
Intern, Civil Projects (Bangi, Selangor) (June-July 2025 Intake)Petaling Jaya, Selangor, Malaysia MYR3,000.00-MYR4,300.00 1 month ago
Sales Talent Program – Fresh Graduates Welcome (August Intake - Business)Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago
Petaling Jaya, Selangor, Malaysia 1 day ago
Quality Assurance Intern - Content, Operations (September 2025 Intake)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 hour ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago
Local Case Intake Advisor (Vietnamese Speaker) - Global Business Services Local Case Intake Advisor (Thai Speaker) - Global Business Services Local Case Intake Advisor (Korean Speaker) - Global Business Services Digital Marketing Intern (June/July/Aug Intake)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago
Business & Project Intern (August / September Intake) New Product Development Intern (Sept Intake) Chatbot Business Analyst Intern - Operations (September 2025 Intake)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago
Marketing Intern (August/September Intake)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,000.00-MYR1,000.00 2 weeks ago
Sales / Business Development Intern (Oct / Nov Intake) Business & Project Intern (August / September Intake) Internship - Sales & Marketing (July Intake)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTravel Assistance Coordinator, SEA (Mandarin)
Posted 11 days ago
Job Viewed
Job Description
Travel Guard Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join or sign in to find your next jobJoin to apply for the Travel Assistance Coordinator, SEA (Mandarin) role at Travel Guard
Travel Assistance Coordinator, SEA (Mandarin)Travel Guard Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
1 week ago Be among the first 25 applicants
Join to apply for the Travel Assistance Coordinator, SEA (Mandarin) role at Travel Guard
Job Type: Permanent - Full Time
Location: Kuala Lumpur
Job Category: Call Centre and Customer Service
Job Description
Let’s grow together!
Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans.
As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.
What’s the job?
- You will assist policyholders by providing accurate information and offering appropriate solutions to their inquiries.
- Manage customer calls and casework involving lost luggage or documents, travel disruptions, medical assistance and evacuation, and legal referrals.
- Provide policy details, claims information, and renewal updates to customers and service providers.
- Schedule and conduct follow-up calls for complex cases, ensuring thorough documentation of all interactions.
- Coordinate with vendors, third parties, and family members during active cases.
- Lead workload distribution during assigned shifts and ensure effective handover of all active cases to the next shift.
- Support Team Leaders by performing ad-hoc tasks and special projects as needed.
- You will have a minimum of 2 years of relevant experience in customer service, preferably in the travel industry, supported by a diploma or equivalent qualification.
- A BCP or PGI certification.
- Fluency in English, Mandarin, and Malay, with a readiness to work in shifts.
- Proven ability to manage customer interactions with excellent written and verbal communication skills, especially in a senior executive or supervisory capacity.
- Strong active listening skills and analytical ability to assess client needs and deliver effective solutions.
- Proficiency in interpersonal communication, telephone handling, and computer applications.
- The ability to reason effectively, solve complex problems, manage crises, and communicate empathetically.
- Strong problem-solving skills for reviewing medical and supporting documents from clients and service providers.
- Experience managing communications and negotiations with vendors and airlines.
- Ability to stay calm under pressure, resolve conflicts, and support clients in high-stress situations.
- High attention to detail, excellent organizational skills, and the ability to multitask efficiently.
We value optimism, caring, togetherness, reliability, and determination.
We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.
Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around .
Career growth . This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
Take the time you need, for you and your community . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
Diversity and inclusion . We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let’s go great places together !
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Insurance
Referrals increase your chances of interviewing at Travel Guard by 2x
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
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The Kijang Graduate Programme | Intake 2025Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Petaling Jaya, Selangor, Malaysia 1 month ago
Education Consultant (Fresh Graduates) at Sunway Geo - Permanent Hiring (Intake September 2025)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago
Recruiter cum Administrative Coordinator (6 months contract)Bukit Persekutuan, Federal Territory of Kuala Lumpur, Malaysia 2 months ago
Event Operations & Administration CoordinatorWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Admin Cum With Coordinator (Mandarin Speaker)Bandar Baru Bangi, Selangor, Malaysia MYR2,500.00-MYR3,000.00 1 week ago
Intern, Civil Projects (Bangi, Selangor) (June-July 2025 Intake)Petaling Jaya, Selangor, Malaysia 3 months ago
Sales Talent Program – Fresh Graduates Welcome (August Intake - Business)Federal Territory of Kuala Lumpur, Malaysia 5 days ago
Petaling Jaya, Selangor, Malaysia 18 hours ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago
Graphic Designer Internship (Jun/July/Aug Intake)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago
Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Marketing Intern (August/September Intake)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,000.00-MYR1,000.00 1 day ago
Business & Project Intern (August / September Intake) Business & Project Intern (August / September Intake) Internship - Sales & Marketing (July Intake)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Digital Marketing Intern (June/July/Aug Intake)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrAssistant Travel Consultant
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Assistant Travel Consultant role at FCM Travel Asia
Join to apply for the Assistant Travel Consultant role at FCM Travel Asia
- International Travel Company expanding in Asia
- Entry Level role – learn from experts!
- International Travel Company expanding in Asia
- Entry Level role – learn from experts!
- Staff Travel Benefits
At FCM, our aim is to make the complex simple for business travel. Start your career with FCM and you will get training and development across our service models and innovative technology solutions. As part of a global company that is expanding rapidly in Asia, this is the perfect place to launch your career in travel and be a part of the growth!
Your daily tasks include assisting our corporate travel consultants on clients business travel enquiries, arranging air, car, hotel, and ground transportation reservations, or assisting our clients to onboard to our technology platform.
The daily task will include but not limited to:
- To provide LCC quotations for the team / To secure booking & create passive segment in the GDS upon the client confirmation
- To provide hotel quotations for the team within policy/ To secure & create passive segment for the booking made once the clients confirm with the option
- To liaise with the suppliers such as hotels on payment arrangements for the travelers (Billback via Conferma/WEX/Direct payment )
- To liaise with the airlines on the ancillary request (Seat/Baggage/Meal/Changes)
- To issue travel insurance
- To assist with invoicing, processing refunds and sending credit notes to clients
- To update invoicing details for finance reconciliation purpose
- To check team queues
- To assist team with accurate reporting and raising requests when the errors are found
- To liaise with visa centre on visa & health checks for travel and obtain quarantine requirement & quarantine hotel arrangements for respective countries
- Quality Control - User Acceptance Testing on technology platform for national clients
- Quality Control - User Acceptance Testing on technology platform with internal GDS team.
- To follow up response with Online Booking Tool (OBT) support / troubleshooting on the ticket raised.
- To assist team with accurate reporting and raising requests when errors are found
- To assist team with general administrative work
- Fresh graduates are welcome to apply
- Strong ability to listen and communicate in English (verbal and written)
- Positive and friendly attitude with passion for delivering amazing customer service
- Acts with honesty and integrity
- Organized, with a strong attention to detail
- Willingness to work a flexible schedule and occasional overtime when needed
- Desire to learn, develop and grow a career with a leading MNC
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
- Generous remuneration structure and a highly competitive salary
- Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
- Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
- Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
- A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
- Enjoy the freedom and flexibilitywith our Flexible Working Arrangement
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
#FCMAS Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Travel Arrangements
Referrals increase your chances of interviewing at FCM Travel Asia by 2x
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Customer Service, Ad Operations (Urgent Hiring and Open to Fresh Graduates)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrAssistant Travel Consultant
Posted 10 days ago
Job Viewed
Job Description
Update your details, view your application and progress >> Login
Job searchJob search e.g. "Administrator, Melbourne"
Refine search Region Location Category Work type BrandApply now Refer a friend Job no: 527652
Brand: FCM
Work type: Full time
Location: Kuala Lumpur, Malaysia
Categories: Corporate & Group Travel
- International Travel Company expanding in Asia
- Entry Level role – learn from experts!
We are looking for people that are passionate about customer service, travel, and technology! Are you one of them?
At FCM, our aim is to make the complex simple for business travel. Start your career with FCM and you will get training and development across our service models and innovative technology solutions. As part of a global company that is expanding rapidly in Asia, this is the perfect place to launch your career in travel and be a part of the growth!
Your daily tasks include assisting our corporate travel consultants on clients business travel enquiries, arranging air, car, hotel, and ground transportation reservations, or assisting our clients to onboard to our technology platform.
The daily task will include but not limited to:
- To provide LCC quotations for the team / To secure booking & create passive segment in the GDS upon the client confirmation
- To provide hotel quotations for the team within policy/ To secure & create passive segment for the booking made once the clients confirm with the option
- To liaise with the suppliers such as hotels on payment arrangements for the travelers (Billback via Conferma/WEX/Direct payment )
- To liaise with the airlines on the ancillary request (Seat/Baggage/Meal/Changes)
- To issue travel insurance
- To assist with invoicing, processing refunds and sending credit notes to clients
- To update invoicing details for finance reconciliation purpose
- To assist team with accurate reporting and raising requests when the errors are found
- To liaise with visa centre on visa & health checks for travel and obtain quarantine requirement & quarantine hotel arrangements for respective countries
- Quality Control - User Acceptance Testing on technology platform for national clients
- Quality Control - User Acceptance Testing on technology platform with internal GDS team.
- To follow up response with Online Booking Tool (OBT) support / troubleshooting on the ticket raised.
- To assist team with accurate reporting and raising requests when errors are found
- To assist team with general administrative work
Requirements:
- Fresh graduates are welcome to apply
- Strong ability to listen and communicate in English (verbal and written)
- Positive and friendly attitude with passion for delivering amazing customer service
- Acts with honesty and integrity
- Organized, with a strong attention to detail
- Willingness to work a flexible schedule and occasional overtime when needed
- Desire to learn, develop and grow a career with a leading MNC
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
Generous remuneration structure and a highly competitive salary
Fun and Energetic culture : At the heart of everything we do at FCM is a desire to have fun and be yourself
Work life Balance : We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
Travel perks : You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
Enjoy the freedom and flexibility with our Flexible Working Arrangement
Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Interested? Apply today to explore this amazing opportunity!
Assistant Travel Consultant
Posted today
Job Viewed
Job Description
Assistant Travel Consultant
role at
FCM Travel Asia Join to apply for the
Assistant Travel Consultant
role at
FCM Travel Asia International Travel Company expanding in Asia Entry Level role – learn from experts! About The Opportunity
International Travel Company expanding in Asia Entry Level role – learn from experts! Staff Travel Benefits
We are looking for people that are passionate about customer service, travel, and technology! Are you one of them?
At FCM, our aim is to make the complex simple for business travel. Start your career with FCM and you will get training and development across our service models and innovative technology solutions. As part of a global company that is expanding rapidly in Asia, this is the perfect place to launch your career in travel and be a part of the growth!
Your daily tasks include assisting our corporate travel consultants on clients business travel enquiries, arranging air, car, hotel, and ground transportation reservations, or assisting our clients to onboard to our technology platform.
The daily task will include but not limited to:
To provide LCC quotations for the team / To secure booking & create passive segment in the GDS upon the client confirmation To provide hotel quotations for the team within policy/ To secure & create passive segment for the booking made once the clients confirm with the option To liaise with the suppliers such as hotels on payment arrangements for the travelers (Billback via Conferma/WEX/Direct payment ) To liaise with the airlines on the ancillary request (Seat/Baggage/Meal/Changes) To issue travel insurance To assist with invoicing, processing refunds and sending credit notes to clients To update invoicing details for finance reconciliation purpose To check team queues To assist team with accurate reporting and raising requests when the errors are found To liaise with visa centre on visa & health checks for travel and obtain quarantine requirement & quarantine hotel arrangements for respective countries Quality Control - User Acceptance Testing on technology platform for national clients Quality Control - User Acceptance Testing on technology platform with internal GDS team. To follow up response with Online Booking Tool (OBT) support / troubleshooting on the ticket raised. To assist team with accurate reporting and raising requests when errors are found To assist team with general administrative work
Requirements:
Fresh graduates are welcome to apply Strong ability to listen and communicate in English (verbal and written) Positive and friendly attitude with passion for delivering amazing customer service Acts with honesty and integrity Organized, with a strong attention to detail Willingness to work a flexible schedule and occasional overtime when needed Desire to learn, develop and grow a career with a leading MNC
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
Generous remuneration structure and a highly competitive salary Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Enjoy the freedom and flexibilitywith our Flexible Working Arrangement Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Interested? Apply today to explore this amazing opportunity!
#FCMAS
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Travel Arrangements Referrals increase your chances of interviewing at FCM Travel Asia by 2x Get notified about new Travel Consultant jobs in
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Premium Travel & Lifestyle Consultant (Cantonese and English speakers) - Future Opportunities
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Assistant Travel Consultant
Posted today
Job Viewed
Job Description
Job search e.g. "Administrator, Melbourne" Refine search
Region
Location
Category
Work type
Brand
Apply now Refer a friend
Job no:
527652 Brand:
FCM Work type:
Full time Location:
Kuala Lumpur, Malaysia Categories:
Corporate & Group Travel
International Travel Company expanding in Asia Entry Level role – learn from experts! We are looking for people that are passionate about customer service, travel, and technology! Are you one of them? At FCM, our aim is to make the complex simple for business travel. Start your career with FCM and you will get training and development across our service models and innovative technology solutions. As part of a global company that is expanding rapidly in Asia, this is the perfect place to launch your career in travel and be a part of the growth! Your daily tasks include assisting our corporate travel consultants on clients business travel enquiries, arranging air, car, hotel, and ground transportation reservations, or assisting our clients to onboard to our technology platform. The daily task will include but not limited to: To provide LCC quotations for the team / To secure booking & create passive segment in the GDS upon the client confirmation To provide hotel quotations for the team within policy/ To secure & create passive segment for the booking made once the clients confirm with the option To liaise with the suppliers such as hotels on payment arrangements for the travelers (Billback via Conferma/WEX/Direct payment ) To liaise with the airlines on the ancillary request (Seat/Baggage/Meal/Changes) To issue travel insurance To assist with invoicing, processing refunds and sending credit notes to clients To update invoicing details for finance reconciliation purpose To assist team with accurate reporting and raising requests when the errors are found To liaise with visa centre on visa & health checks for travel and obtain quarantine requirement & quarantine hotel arrangements for respective countries Quality Control - User Acceptance Testing on technology platform for national clients Quality Control - User Acceptance Testing on technology platform with internal GDS team. To follow up response with Online Booking Tool (OBT) support / troubleshooting on the ticket raised. To assist team with accurate reporting and raising requests when errors are found To assist team with general administrative work Requirements: Fresh graduates are welcome to apply Strong ability to listen and communicate in English (verbal and written) Positive and friendly attitude with passion for delivering amazing customer service Acts with honesty and integrity Organized, with a strong attention to detail Willingness to work a flexible schedule and occasional overtime when needed Desire to learn, develop and grow a career with a leading MNC FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. Generous remuneration structure
and a highly competitive salary Fun and Energetic culture : At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance : We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave Travel perks : You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Enjoy the freedom and flexibility with our Flexible Working Arrangement Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Interested? Apply today to explore this amazing opportunity!
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Travel Advisor / Senior Travel Advisor (LUXE)
Posted 11 days ago
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Travel Advisor / Senior Travel Advisor (LUXE)
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Travel Advisor / Senior Travel Advisor (LUXE)
Posted today
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We are seeking a highly motivated Travel Advisor with experience in serving high-net-worth, luxury customers in any field or industry. Prior experience in the travel industry is an advantage.The ideal candidate possesses a high degree of emotional intelligence, the ability to actively listen and understand customer needs, and the ability to think quickly on their feet. Your primary responsibility will be to treat each customer as the most important person in the room or on the call, delighting them at every point of communication and surprising them in unexpected ways and be part of the team to drive revenue growth. Job Responsibilities
Proactively Engage the Customer Database:
Reach out to potential and existing customers, promoting, and recommending products from brands under HTT’s portfolio that align with their preferences, needs, and aspirations. Strive to achieve company goals by driving customer engagement and conversions. Actively connect with clients through planned sales calls and visits, strengthen relationships for long-term retention, attract new customers through referrals and networking, and create more travel opportunities through upselling and personalized service. Build and Maintain Customer Relationships:
Get to know our customers intimately and anticipate their travel needs, providing personalised solutions and insights surrounding the experiences that we recommend for them. Demonstrate a thorough knowledge of destinations, hotel options, flight options, and/or tour options to deliver value-added services. Offer tailored travel solutions, priority support, and seamless booking with exclusive deals, ensuring a superior experience over self-booking. Arrange Travel Logistics:
Make necessary travel arrangements, including hotel bookings, flights, transportation, and any additional services required. Ensure all arrangements are made within the Service Level Agreement (SLA) timeframe to achieve excellence in customer experience and operational efficiency. Handle customer billing and payments accurately, ensuring a seamless transaction process. Address Customer Complaints:
Handle customer complaints promptly and professionally, offering appropriate solutions and alternatives in a timely manner. Aim to resolve issues to the customer's satisfaction, maintaining a high level of customer experience and professionalism. To follow the Standard Operating Procedures (SOP) on escalating complaints to Team Lead if unable to resolve. Achieve Sales Targets:
Work closely with Team Lead to achieve sales and revenue assigned targets. Continuously seek opportunities to upsell and other travel services and experiences to customers. Drive revenue by actively engaging clients, acquiring new customers, upselling travel solutions, executing strategic sales plans, and continuously monitoring performance to adapt and optimize sales efforts Foster Excellent Customer Reviews and High Net Promoter Score (NPS):
Strive to exceed customer expectations at every interaction, aiming for positive customer reviews and a high NPS. Consistently provide exceptional service to build customer loyalty and promote brand advocacy. Be involved
in Travel and Company events, when necessary, i.e., MAS Travel Fair, MATTA Fair, exclusive Travel Talks, etc. Any other duties at the discretion of the company. Job Requirements
Diploma in Tourism & Hospitality Management, Business Administration, or a related field. Bachelor's Degree preferred. Previous experience in sales and/or customer facing roles in any field or industry. Proven track record of delivering exceptional customer experiences and achieving sales target. Proficiency in travel booking systems and relevant software applications an added advantage but not mandatory. Ability to handle customer complaints professionally and resolve issues to the customer's satisfaction. High degree of computer literacy and proficiency in Microsoft Office Suite. Ability to work in a fast-paced, dynamic environment with changing priorities and deadlines. Willing to work in shifts including weekends and Public Holidays. Strong sense of ownership and responsibility to proactively respond to teammates, clients and partners, not just out of obligation, but with a commitment to delivering exceptional service— including outside standard office hours when required. Job Competencies
Knowledge of various cruise, tour, airline, and other travel brands is preferred. Proficiency in travel booking systems and relevant software applications is an added advantage. Customer Service Mastery by able to deliver outstanding service through clear communication, problem-solving, empathy, professionalism, industry expertise, attention to detail, and proactive relationship management. SLA Sensitive to ensure timely, high-quality service by proactively managing response times, prioritizing requests, and consistently meeting or exceeding SLA standards. Essential Traits
Emotional Intelligence:
A Travel Advisor must possess exceptional emotional intelligence, allowing them to understand and connect with customers on a deeper level. This trait enables them to anticipate and fulfil the unique needs and preferences of everyone, fostering trust and building long-lasting relationships. Active Listening Skills:
The ability to actively listen is crucial for a Travel Advisor. They must pay close attention to customer requirements, concerns, and desires in order to provide recommendations and solutions that align with their expectations. Active listening ensures that customers feel heard and understood throughout the planning process. Quick Thinking and Problem-Solving Abilities:
Travel plans can sometimes encounter unexpected challenges or changes. A Travel Advisor needs to be adept at thinking quickly on their feet, finding creative solutions, and making informed decisions in high-pressure situations. Their ability to solve problems efficiently ensures a seamless and enjoyable travel experience for customers. If unable to do so, the Travel Advisor should quickly reach out to the Team Lead for assistance. Customer-Centric Approach:
A Travel Advisor should always priorities the customer's needs and satisfaction. They must treat each customer as if they are the most important person in the room or on the call, going above and beyond to deliver exceptional service at every interaction. Putting the customer first and providing personalized attention is key to building loyalty and creating memorable experiences. Strong Attention to Detail:
Attention to detail is crucial for a Travel Advisor, as even the smallest oversight can lead to customer dissatisfaction or logistical issues. They must meticulously handle travel arrangements, documentation, and customer preferences to ensure accuracy and precision throughout the planning and booking process. Excellent Communication and Interpersonal Skills:
Effective communication is fundamental for a Travel Advisor. They must be able to articulate ideas, recommendations, and travel details clearly and concisely to customers. Additionally, strong interpersonal skills allow them to build rapport, navigate challenging situations, and work collaboratively with colleagues and travel partners. Sales and Target Orientation:
A Travel Advisor should possess a sales-oriented mindset and be motivated to achieve sales targets. They should actively seek opportunities to upsell and cross-sell, while also understanding the importance of cultivating long-term customer relationships that lead to repeat business and referrals. Resilience and Adaptability:
The travel industry can be dynamic and unpredictable, requiring Travel Advisors to be resilient and adaptable. They must be able to handle change, navigate unforeseen circumstances, and adjust travel plans accordingly, all while maintaining a positive and professional demeanor. Team Player Mindset:
Collaboration and teamwork are crucial in the travel industry. A Travel Advisor should be a great team player, willing to share knowledge, support colleagues, and contribute to a positive and cohesive work environment. Working together as a team enhances productivity, efficiency, and overall customer satisfaction. Humility:
A core value of our company, a Travel Advisor ought to be humble to know that one doesn’t have all the answers and always be willing to learn new things, be open to receiving feedback and strive to improve themself as a professional and individual. We celebrate and recognize such individuals. Benefits
High reputable travel agency Flexi staff benefits Cross functional & high growth culture About Us
With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travellers, Holiday Tours has established itself as a leader in the travel industry. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our excellence is reflected in our extensive portfolio, featuring partnerships with over 500 corporate clients. Further underscoring our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under Holiday Tours, CWT Malaysia has been an integral part of the CWT Global Partners Network.Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T’ROKA by Holiday Tours—our luxury travel brand. T’ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonise sights, sounds, and flavours.Holiday Tours has garnered recognition from esteemed partners in the travel industry. Our airline collaborations include leading names such as Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates, Qatar Airways, Turkish Airlines, and All Nippon Airways. We also partner with renowned hotel groups like Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels, among others.We are seeking talented individuals who embody a growth mindset, a passion for adding value to others, and the drive to build a high-performance, leadership-oriented culture. If you resonate with our core values, we’d love to hear from you: WOW
– We deliver WOW in all we do. CHANGE
– We embrace CHANGE enthusiastically. RELIABLE
– We are RELIABLE and trustworthy. GROW
– We pursue GROWTH and learning.If this opportunity excites you and you would like to discover more, we would love to meet with you.At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed. #J-18808-Ljbffr
Travel Operations Executive
Posted 11 days ago
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Join to apply for the Travel Operations Executive role at Golden Destinations by ICE HOLIDAYS Sdn Bhd
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Golden Destinations by ICE HOLIDAYS Sdn Bhd provided pay rangeThis range is provided by Golden Destinations by ICE HOLIDAYS Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeJob Responsibility
- Tour Planning: Organize and manage customized tours for B2B clients, covering travel arrangements, accommodations, transport, and activities based on client needs.
- Supplier Management: Build and maintain strong relationships with hotels, transport providers, local guides, and other vendors to ensure quality service and competitive rates.
- Booking Oversight: Handle all tour-related bookings accurately and on time, including accommodations, transport, and activities.
- Itinerary Preparation: Create clear and detailed itineraries to ensure well-organized and enjoyable client experiences.
- Quality Assurance: Monitor ongoing tours to ensure smooth execution and promptly resolve any issues.
- Client Liaison: Act as the main contact point for clients, offering support before and during the tour, and addressing inquiries or concerns.
- Documentation: Maintain all necessary travel documents such as itineraries, contracts, invoices, and reports.
- Team Support: Assist with event coordination, marketing campaigns, and other tour-related activities.
- Budget Tracking: Manage tour budgets to control costs and maintain profitability.
- Feedback & Improvement: Collect and review post-tour feedback to enhance future offerings.
- General Support: Assist with ad-hoc tasks and special projects as needed by management.
Company Description:
Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region. We are committed to delivering exceptional travel experiences and high-quality travel products. The Tour Operations (KL Region) will play a critical role in overseeing the end-to-end process of tour operations, ensuring smooth execution, and delivering high-quality services to our B2B partners.
This is a full-time on-site role at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.
Requirement
- Achieve at least SPM education
- Requires candidates with minimum 1-2 years of working experience in the Travel industry.
- Able to write, read and speak in English and Mandarin.
- Outspoken and soft-spoken person.
- Good Follow-up Skill and highly attentive to enquiry.
- Comfortable working with computer and mobile phone in long hour.
- Basic Computer Skill (Outlook, Excel, Words and PowerPoint).
- Willing to travel when necessary (company will provide allowance if necessary).
- Location: Wisma New Asia
- EPF/SOCSO
- 5 working days
- Annual Company trip (For Confirmed Employees)
- Group PA insurance (For Confirmed Employees)
- Yearly Bonus depending on Company performance and reflect to Individual performance
- Twice performance appraisal review annually to identify room for improvement process
- Outpatient medical coverage from registered clinics
- Employee price for travel packages (For Confirmed Employees)
- Company uniform provided
- Travelling claims by receipt
- Monthly training arrangements from Company
- Exclusive employee HR software applications (leaves, claims, pay slips etc.)
- At least once a year Team Building arrangements
- Monthly / Weekly Company sports & recreations for everyone
- Training provided
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Wholesale
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#J-18808-LjbffrTravel Operations Specialist
Posted 11 days ago
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Job Description
Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join or sign in to find your next jobJoin to apply for the Travel Operations Specialist role at Canonical
Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring Travel Operations Specialists to join our Business Services team, ensuring smooth travel for colleagues and guests from countries all around the world to our company meetings and industry events. Our team set travel policy, support travel decisions, respond to travel emergencies and are responsible for supplier relationships.
We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.
Location: Worldwide - home based, except in locations where we have an office, such as London, Taipei and Beijing.
Responsibilities
- Engage with colleagues to address travel queries and issues
- Work with the wider business services team on company and industry event plans
- Hold travel vendors accountable for providing excellent service
- Check invoices to ensure accurate charges and timely payments, credits and refunds for travel
- Monitor trends, spend, emissions and compliance with company policy
- Track unused tickets, credits and airline points usage
- Excellent academic results at school and university
- A degree in a business or technical subject
- Excellent communication skills
- Responsible and accountable
- Self-awareness and thoughtfulness
- Ability to travel up to four times a year for company events of up to two weeks duration
- Ability to learn new technology and software quickly
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Software Development
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