14 Travel Planning jobs in Malaysia

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Apply now Refer a friend Job no: 527652
Brand: FCM
Work type: Full time
Location: Kuala Lumpur, Malaysia
Categories: Corporate & Group Travel

• International Travel Company expanding in Asia
• Entry Level role – learn from experts!

We are looking for people that are passionate about customer service, travel, and technology! Are you one of them?

At FCM, our aim is to make the complex simple for business travel. Start your career with FCM and you will get training and development across our service models and innovative technology solutions. As part of a global company that is expanding rapidly in Asia, this is the perfect place to launch your career in travel and be a part of the growth!

Your daily tasks include assisting our corporate travel consultants on clients business travel enquiries, arranging air, car, hotel, and ground transportation reservations, or assisting our clients to onboard to our technology platform.

The daily task will include but not limited to:

• To provide LCC quotations for the team / To secure booking & create passive segment in the GDS upon the client confirmation
• To provide hotel quotations for the team within policy/ To secure & create passive segment for the booking made once the clients confirm with the option
• To liaise with the suppliers such as hotels on payment arrangements for the travelers (Billback via Conferma/WEX/Direct payment )
• To liaise with the airlines on the ancillary request (Seat/Baggage/Meal/Changes)
• To issue travel insurance
• To assist with invoicing, processing refunds and sending credit notes to clients
• To update invoicing details for finance reconciliation purpose
• To assist team with accurate reporting and raising requests when the errors are found
• To liaise with visa centre on visa & health checks for travel and obtain quarantine requirement & quarantine hotel arrangements for respective countries
• Quality Control - User Acceptance Testing on technology platform for national clients
• Quality Control - User Acceptance Testing on technology platform with internal GDS team.
• To follow up response with Online Booking Tool (OBT) support / troubleshooting on the ticket raised.
• To assist team with accurate reporting and raising requests when errors are found
• To assist team with general administrative work

Requirements:

• Fresh graduates are welcome to apply
• Strong ability to listen and communicate in English (verbal and written)
• Positive and friendly attitude with passion for delivering amazing customer service
• Acts with honesty and integrity
• Organized, with a strong attention to detail
• Willingness to work a flexible schedule and occasional overtime when needed
• Desire to learn, develop and grow a career with a leading MNC

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Generous remuneration structure and a highly competitive salary

Fun and Energetic culture : At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance : We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

Travel perks : You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally

Enjoy the freedom and flexibility with our Flexible Working Arrangement

Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.


Interested? Apply today to explore this amazing opportunity!

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Join to apply for the Corporate Travel Consultant, Malaysia role at FCM Travel Asia

About The Opportunity

At FCM, our aim is to make the complex simple. As a Corporate Travel Consultant, your opinions are highly valued by our busy corporate clients. You will assist clients with business travel arrangements including air, car, hotel, and ground transportation reservations by suggesting the best solutions. Our global reach and negotiating power allow us to source competitive prices on airfares, car rentals, and hotels. Each request is unique and tailored to the client's requirements, ensuring no two cases are the same.

On top of that, you need to:

• Follow company procedures, account guidelines, and customer service standards in making travel arrangements, building Passenger Name Records (PNRs) and profiles, ticketing, exchanges/changes, and booking hotels and cars in GDS.
• Relate to clients at various organizational levels using diplomacy and tact.
• Bring prior experience in a corporate operations environment, with expertise in ticketing, scripting, changes, exchanges, and handling complex multi-segment international fares and PNRs.
• Demonstrate strong curiosity about travel destinations, excellent communication skills, and strong knowledge of geography and GDS systems to provide world-class customer service.

In return, you'll receive a competitive salary, relevant training, career advancement opportunities, and global job prospects.

• Enjoy paid annual leave for your travel adventures.
• Benefit from an uncapped sales commission structure.
• Access industry discounts and travel perks.
• Advance your career locally or internationally across our 2,500+ offices worldwide.

Apply NOW to be part of an amazing and vibrant culture that matches your aspirations!

• Entry level

• Full-time

• Management and Manufacturing

• Travel Arrangements

Referrals increase your chances of interviewing at FCM Travel Asia by 2x.

Get notified about new Corporate Travel Consultant jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Regular Kuala Lumpur Corporate Travel Other Job ID:5330

Update 2024-12-16

Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to

• Oversee team’s daily operations, ensuring targeted operation KPIs are achieved.
• Monitor team’s changing service level and perform appropriate onsite management.
• Supervise staff KPI and oversee individual performance to enhance service quality.
• Cooperate with higher management to pursue alignment with Trip.com Group and Corporate Travel HQ's strategic objectives, and coordinate with HQ on system and policy updates.
• Work closely with business leaders to gather a comprehensive understanding of their requirements, and provide data and documentation as requested promptly.
• Deal with complaints and emergencies, until customers’ problems have been fully resolved.
• Analyze complaint and NPS cases involving product or service defects, and share with relevant teams to improve Trip.Biz products and services.
• Focus on HQ’s quality assurance standards and strive for excellent service quality.

What you'll Need to Succeed

• Have full command of major GDS and other standard operational systems in the industry.
• At least 3 years of experience in a travel management company with a strong understanding of the business travel industry, including 1 year of experience as a team leader or in a similar role.
• Previous experience in complaints handling and escalation.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrating your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make a global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill, and professional expertise.
• We encourage flexible work arrangements.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

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Join to apply for the Corporate Travel Consultant, Malaysia role at Flight Centre Travel Group

1 year ago Be among the first 25 applicants

Join to apply for the Corporate Travel Consultant, Malaysia role at Flight Centre Travel Group

Get AI-powered advice on this job and more exclusive features.

About The Opportunity

At FCM, our aim is to make the complex simple. As a Corporate Travel Consultant, your opinions are highly valued by our busy corporate clients. You are the expert who will assist our clients with business travel arrangements including air, car, hotel, and ground transportation reservations by suggesting the best solutions to them. This is backed by the reach and negotiating power of a global company, we are able to source the most competitive daily prices on airfares, car rentals and hotels for our Corporate Travelers. Every request is unique and tailored to our client’s requirement thus no two cases are the same!

About The Opportunity

At FCM, our aim is to make the complex simple. As a Corporate Travel Consultant, your opinions are highly valued by our busy corporate clients. You are the expert who will assist our clients with business travel arrangements including air, car, hotel, and ground transportation reservations by suggesting the best solutions to them. This is backed by the reach and negotiating power of a global company, we are able to source the most competitive daily prices on airfares, car rentals and hotels for our Corporate Travelers. Every request is unique and tailored to our client’s requirement thus no two cases are the same!

On top of that, you need to

• Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR's) and profiles, ticketing, tickets exchanges/changes, booking hotels and cars in GDS.
• Able to relate to clients at various levels within their organizations using diplomacy and tact
• You will need to bring in prior experience in Corporate operations environment, with experience in ticketing, scripting, changes and exchanges to complex multi-segment international fares and Passenger Name Records (PNR's).
• Demonstrating a strong curiosity in keeping yourself updated with travel destinations, strong communication skill, possess excellent geography and GDS knowledge are second nature to you. This will empower you to provide our clients with a world class customer service experience.
  
  

• We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
• Uncapped sales commission structure
• Travel perks - you'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
• Career opportunities - as a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or in one of our 2,500 plus offices around the world.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Travel Arrangements

Referrals increase your chances of interviewing at Flight Centre Travel Group by 2x

Get notified about new Corporate Travel Consultant jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

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Update your details, view your application and progress >> Login

Job search e.g. "Administrator, Melbourne"

Apply now Refer a friend Job no: 526305
Brand: FCM
Work type: Full time
Location: Kuala Lumpur, Malaysia
Categories: Corporate & Group Travel

The purpose of FCM Asia Hub travel consultant is to fulfil travel requests from our corporate customers in a way that adheres to the FCM minimum standards, maximizes FCM’s profit, growth and margin objectives while also delivering a professional standard of service that exceeds the expectations of our clients. The position is customer service oriented and involves working towards achieving a service level agreement and providing world class travel service assistance to our corporate travelers.

The role involves working a 40-hour week in rostered shifts to cover afterhours shift including overnight, weekends and public holidays.

Responsibilities:

• Follow FCM Sales Process and deliver service within agreed SLA.
• Listen to, and interpret customers’ requirements correctly; give options while considering directness of routing, cost, airline preferences and client travel policy.
• Ability to recommend the best travel and flight route to clients to assist them to get to their destination at the designated time for their business meeting in a fast and efficient manner using the Global Distribution System (GDS).
• Action bookings, including invoices accurately and within agreed time frame (As per client SLA & company policy)
• Ensure quotes, itineraries, and travel documents are professionally presented, thoroughly checked, delivered on time and error free.
• Ensure clients are serviced correctly and professionally according to Operational Excellence standards.
• Communicate to customers, colleagues and suppliers in a clear, professional and easy to understand manner – both verbally and in writing.
• Handle service issues & complaints in a courteous, timely, solution focused and professional manner.
• Ensure clients’ travel policy is accurately applied to all reservations on the Global Distribution System called Amadeus.
• Able to interpret various airlines fare rules and understand the restrictions around the various class of airline tickets.
• Ensure all reservation data and back office data is recorded accurately.
• Ability to work on rotating shift including overnight, weekends and public holidays
• Strong experience in Global Distribution System with Amadeus experience preferred
• Strong knowledge of all the airlines fare rules and able to interpret and translate in simple terms for clients
• Ability to issue tickets including processing re-issuances, changes, cancellation and refunds
• Ability to construct complex travel itineraries that is costs efficient in accordance with clienteles travel policy
• Strong ability to listen and communicate in English both verbally and in
• Able to produce clear, well written business emails
• Able to demonstrate basic mathematic skills
• Motivated to achieve customer satisfaction and able to handle difficult situations involving customers
• Thorough knowledge of the travel industry and associated products, services and travel consultant processes
• Highly organised. Able to set goals/plans with the drive to achieve them
• Ability to work efficiently and accurately in a fast-paced environment

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Generous remuneration structure and a highly competitive salary

Fun and Energetic culture : At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance : We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

Travel perks : You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally

Enjoy the freedom and flexibility with our Flexible Working Arrangement

Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.


Interested? Apply today to explore this amazing opportunity!

#J-18808-Ljbffr