751 Travel Concierge jobs in Malaysia

5 days ago Be among the first 25 applicants

Join Our APAC Team as a Mandarin & Cantonese-Speaking Virtual Travel Consultant - Based in Malaysia (Remote Work Available)

Are you passionate about luxury travel and delivering unforgettable customer experiences?
Would you like to work from home , grow your career in a global company , and be part of a customer-first culture ?

If so, Ten Group is looking for someone just like you!

As a Virtual Travel Consultant , you will deliver exceptional and personalized travel services to our high-value global members — all from the comfort of your home in Malaysia.

You'll join a multinational, tech-enabled concierge company that values creativity, expertise, and dedication to service. We work with top-tier clients, and we want people who are excited to shape unforgettable travel experiences.

• Handle complex leisure travel requests across flights, hotels, cruises, and more
• Specialize in scheduled, no-frills, and chartered flight-only bookings — with a strong focus on first and business class
• Offer tailor-made recommendations and solutions, ensuring high satisfaction and repeat usage
• Use Amadeus GDS (or similar) to manage and book travel itineraries
• Collaborate virtually with a global team and share knowledge to enhance service delivery

Remote Work Flexibility - Enjoy the freedom and comfort of working from your home in Malaysia
Career Growth Opportunities - We promote internally and support your personal and professional development
Multinational Culture - Work with over 1,300 colleagues from 20+ global offices
Customer-Focused Environment - Be part of a team dedicated to truly delighting our members
Certified B Corp - Join a purpose-driven company that values sustainability, inclusion, and positive global impact

• Fluency in Mandarin , Cantonese , and English
• A proven passion for travel and helping others plan memorable trips
• Strong GDS (ideally Amadeus ) and booking system experience
• Excellent customer service skills and a solution-oriented mindset
• The ability to thrive in a fast-paced, remote, team-based setting

Ten Group is the global leader in lifestyle and travel concierge services. With 20+ offices and over 1,300 employees worldwide, we serve more than 2 million high-net-worth members with extraordinary experiences. We combine technology, insider expertise, and human connection to deliver the very best in travel, dining, entertainment, and luxury retail.

As a Certified B Corporation , we're proud to make a positive impact on both our clients and the world.

Want to learn more about who we are and what we do? (Watch our short video here.)

If you're ready to take your travel career to the next level with a flexible, forward-thinking, and global company — apply now and start your journey with Ten .

#Remote Work

#Career Growth

#Multinational Environment

#Customer-focused culture

The ideal candidate will have:

Proven Industry Experience:

• Expertise in dedicated cruise ship sales within a travel agency, tour operator, or concierge business.
• Hands-on experience as a Cruise Specialist within a travel agency (preferred).
• Demonstrated success in flight sales, including working with complex itineraries and multi-sector routes, ideally using Amadeus or similar GDS systems.

Destination Knowledge & Passion:

• A deep enthusiasm for a wide variety of leisure and city destinations.
• A strong track record of creating bespoke luxury holidays for high-net-worth clients.

Customer-Centric Approach:

• Dedication to delivering exceptional customer satisfaction, with a willingness to go above and beyond to meet client needs.
• The ability to act with tact, diplomacy, and problem-solving finesse in all interactions.

Skills & Competencies:

• Superb attention to detail, even under pressure.
• Ability to multitask and manage several projects simultaneously in a dynamic, fast-paced environment.
• Self-motivation, initiative, and drive to excel in the role.
• Exceptional verbal and interpersonal communication skills, maintaining a calm and professional demeanor at all times.
• Strong team player with excellent interpersonal and communication abilities.

Languages:

• Fluency in English , Mandarin , and Cantonese , both written and spoken.

Additional Attributes:

• Adaptability to change and evolving environments.
• Ability to work independently while demonstrating accountability.

Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-22:00pm local time, Monday to Sunday, including Public Holidays

Guidelines for Home Office :

• Located anywhere in Malaysia
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience, plus performance-based bonus.
• Remote work arrangement (T&Cs - within Malaysian borders)
• Annual Internet Allowance: MYR 2,400
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
• Health & Life Insurance

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten's environmental, social, and governance goals, and promoting policy adherence.

"Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Hospitality

Referrals increase your chances of interviewing at Ten Lifestyle Group by 2x

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This job involves assisting customers by handling complaints, processing orders, and supporting promotional activities. It is suitable for fresh graduates, offering an entry point into the workforce.

• Ensure the availability of sales-related equipment and materials.
• Respond to customer complaints and provide after-sales support as needed.
• Store and manage financial and non-financial data electronically and generate reports.
• Process all orders accurately and promptly.
• Inform clients of any delays or issues.
• Monitor team progress, identify shortcomings, and suggest improvements.
• Assist in organizing promotional materials and events.
• Ensure compliance with laws and company policies.
• Record customer complaints, coordinate with logistics and purchasing to address feedback.
• Prepare Halal Certificates for customers.
• File important documents and communicate relevant information.
• Prepare annual reports.
• Perform any additional tasks as required.

1. Minimum Diploma or Bachelor’s Degree in Business Administration, Communications, Marketing, Hospitality, or related fields.

2. Training or certification in Customer Service / Call Center / CRM systems is advantageous.

3. 1-2 years of experience in customer service, relations, or related roles.

4. Strong problem-solving and conflict-resolution skills .

5. Proficiency in Microsoft Office and experience with CRM or customer support platforms .

6. Team player with the ability to collaborate across departments.

7. Attention to detail and high accuracy in handling customer records.

8. Fresh graduates with strong communication skills and internship experience in customer-facing roles are encouraged to apply.

This company is an aesthetic clinic licensed under the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia, KKM). As a rapidly growing and developing organization, they have ambitious plans to expand their presence across Malaysia. Leveraging advanced technology, the clinic offers high-end services to its customers. This newly established clinic is located in Bangsar, Kuala Lumpur.

Job Responsibilities:

• Provide excellent customer service to clients in person, over the phone, and via email.
  
• Schedule appointments and consultations, ensuring accuracy and efficiency.
  
• Greet clients upon arrival and ensure they feel welcome and comfortable.
  
• Assist clients with product selection, providing information on features, benefits, and usage.
  
• Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
  
• Maintain cleanliness and organization of the reception and waiting areas.
  
• Answer inquiries and address concerns promptly and professionally.
  
• Assist with administrative tasks such as filing, data entry, and inventory management.
  
• Collaborate with other team members to ensure a smooth and seamless customer experience.
  
• Promote and upsell additional products and services to clients as appropriate.
  

Job Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
• Proven experience in a customer service role, preferably in the aesthetic industry.
  
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  
• Strong organizational and multitasking abilities, with keen attention to detail.
  
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
  
• Proficiency in computer skills, including MS Office and appointment scheduling software.
  
• Knowledge of aesthetic treatments, products, and procedures is desirable.
  
• Willingness to learn and adapt to new technologies and procedures.
  
• Ability to maintain confidentiality and handle sensitive information with discretion.
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
• Commission and discounts for in-house aesthetic services

About the role

We are seeking an exceptional Customer Service Representative to join our dynamic team at DGSOL MARKETING'. As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met in a timely and professional manner. This full-time role is based in Kuching Sarawak.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and other communication channels
• Providing accurate and detailed information to customers about our products and services
• Resolving customer issues and complaints in a courteous and efficient manner
• Maintaining detailed records of customer interactions and following up on outstanding issues
• Identifying opportunities to improve customer satisfaction and suggesting ways to enhance our service offerings
• Collaborating with cross-functional teams to ensure a seamless customer experience

What we're looking for

• Excellent communication and interpersonal skills with a friendly and professional demeanor
• Strong problem-solving and critical thinking abilities to effectively handle customer inquiries and complaints
• Proficient in Mandarin is an advantage
• Previous experience in a customer-facing role, preferably in a call centre or customer service environment
• Ability to work in a fast-paced environment and adapt to changing priorities
• A genuine passion for providing exceptional customer service

Apply now to become our next Customer Service superstar!

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? How many years' experience do you have as a marketing executive? Which of the following Microsoft Office products are you experienced with? Have you worked in a call centre before? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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Telemarketing:

1. Customer Research and Data Collection

• Gather potential customer contact information through various channels (e.g., phone, online, CRM systems, etc.).
• Ensure the accuracy and completeness of customer data and update it regularly.
• Research market trends, competitors, and customer needs to support future sales strategies.

2. Outbound Calls and Follow-Up

• Establish contact with potential customers via phone and introduce products/services.
• Provide detailed information about products, pricing, and promotions according to customer needs.
• Answer customer inquiries and effectively communicate the value of the product.
• Follow up with potential customers based on feedback and maintain ongoing communication.

Admin:

-solve some PO & invoice for desiccant customer

工作地点：麻坡

工作时间：周一至周五（9am - 6pm）

职位类型：全职

我们正在寻找一位热情、有责任心的客户服务人员，成为我们与客户之间的纽带。如果你善于沟通、喜欢帮助别人，并希望在稳定有成长的环境中工作，这将是你的理想岗位！

岗位职责：

接听客户电话 / 处理线上咨询

解答客户疑问，跟进客户需求

协助处理订单、投诉与售后服务

与销售团队协调，确保客户满意度

我们希望你：

拥有良好的沟通技巧与服务态度

能够熟练操作电脑及基本文书处理

中英文沟通无碍，会方言者优先

有客服或相关经验者为佳（欢迎应届毕业生申请）

我们提供：

友善的团队氛围与系统培训

良好晋升机会与表现奖金

EPF / SOCSO / EIS 及其他公司福利

有兴趣者请将简历发送至：

或WhatsApp我们：

应征日期: 30/07/2025 (9am - 5pm)

加入我们，一起为客户创造更好的服务体验！

A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

Responsibilities and Accountabilities

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

What are the skills required?

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

What are the benefits you are looking for?

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.

Join to apply for the Customer Service role at Gussmann Technologies

6 days ago Be among the first 25 applicants

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Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Job Responsibilities

Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Responses To Customer

Prioritize customer inquiries and plan responses to meet their needs effectively.

Follow Up

Ensure customer issues are resolved by following up after support sessions and escalating if needed.

Document Interactions

Keep accurate records of customer issues, resolutions, and feedback.

Collaborate With Teams

Work with other departments to address customer concerns and improve service.

Maintain Satisfaction

Deliver prompt and professional support to ensure high customer satisfaction.

Tanggungjawab Pekerjaan

Jadual & Atur Temujanji:

Menyelaras dan mengesahkan temujanji sokongan pelanggan, serta memastikan susulan dilakukan tepat pada masanya.

Maklum Balas Kepada Pelanggan

Utamakan pertanyaan pelanggan dan rancang maklum balas bagi memenuhi keperluan mereka dengan berkesan.

Tindak Lanjut

Pastikan isu pelanggan diselesaikan dengan membuat tindak lanjut selepas sesi sokongan dan membuat eskalasi jika perlu.

Dokumentasi Interaksi

Simpan rekod yang tepat mengenai isu pelanggan, penyelesaian, dan maklum balas.

Bekerjasama Dengan Pasukan

Bekerjasama dengan jabatan lain untuk menangani kebimbangan pelanggan dan menambah baik perkhidmatan.

Kekalkan Kepuasan

Memberikan sokongan yang pantas dan profesional untuk memastikan tahap kepuasan pelanggan yang tinggi.

Interested candidates please submit your application through Jobstore

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Information Services

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• Provide professional customer service for service inquiries and feedbacks.
• Understand the full cycle of our business model
• Follow up and respond back to user on timely manner.
• Provide effective solution for customer issue.

Job Requirement:

• Candidate must Minimum SPM & above
• Required language(s): English & Malay
• Applicants must be willing to work in Shah Alam Seksyen 15
• On job Training provided

Company: Automotive

Join to apply for the Customer Service role at Star Activation Sdn Bhd

3 weeks ago Be among the first 25 applicants

Join to apply for the Customer Service role at Star Activation Sdn Bhd

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This range is provided by Star Activation Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibility

We are seeking a Customer Service to join our team. The ideal candidate will provide exceptional service by assisting customers, addressing their concerns, and ensuring a positive experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to teamwork.

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Job Description

• Develop a basic understanding of the company's products or services.
• Deliver outstanding customer service by assisting customers with inquiries, resolving issues, and providing friendly and efficient support.
• Handle customer complaints with patience, understanding their concerns and offering reasonable solutions.
• Maintain accurate and up-to-date customer records, documenting issues, requests, and resolutions.
• Assist in resolving technical issues by collaborating with relevant departments.
  
  

• Clear and logical thinking to effectively address customer needs.
• Patience and excellent communication skills for handling various customer interactions.
• Strong problem-solving skills with the ability to find practical solutions.
• Basic knowledge of software tools and a willingness to learn and adopt new technologies.
• Demonstrate excellent teamwork and collaboration skills.
• Proficiency in both Mandarin and English (spoken and written).
  
  

• High school diploma or equivalent (Bachelorâs degree is a plus)
• Proven experience in customer service or a related field.
• Excellent communication and problem-solving skillsã
• Ability to handle stressful situations professionally
• Able to speak and write in Mandarin & English.
  
  

• 5 Working Days and 10mins Walking Distance to LRT
• Company Medical Insurance
• Parking Allowance
• Unlimited Tea and Snacks
• Team Building Activities
• Career Growth Opportunity

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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