6,192 Travel Agent jobs in Malaysia

Mood Travel is a growing travel agency committed to unforgettable and seamless travel experiences. We specialize in customized tour packages, group trips, and personalized vacations. As we continue to grow, we are seeking enthusiastic and detail-oriented individuals to be a part of our team.

Key Responsibilities:

• Promote and sell inbound and outbound travel packages
• Respond to customer inquiries via phone
• Provide travel advice and itinerary planning
• Maintain strong knowledge of travel products and industry trends
• Follow up with leads and maintain good client relationships
• Achieve monthly sales targets

Qualifications:

• Minimum SPM/ Diploma in Tourism, Marketing, Business, or related field
• Fresh graduates are encouraged to apply
• Experience in travel or sales is an added advantage

Requirements:

• Passion for travel and customer service
• Excellent communication and interpersonal skills
• Able to work independently and also in a team
• Willing to work on weekends (if needed) or travel (if required)

Company Benefits:

• Monthly meal allowance
• Opportunity to become a Tour Leader (upon confirmation as permanent staff)
• Travel allowance for company-related trips
• Free flow snacks & drinks at pantry
• Medical claim provided
• Free parking

Follow our journey on TikTok: @moodtravelhq

Job Types: Full-time, Fresh graduate

Pay: RM1, RM2,000.00 per month

Benefits:

• Free parking
• Meal allowance

Application Question(s):

• Do you have your own transportation?
• When is your expected date to join us?

Experience:

• Sales: 1 year (Required)
• Customer service: 1 year (Preferred)

Location:

• Bangi (Preferred)

Work Location: In person

Claim Assessment & Processing

• Review and analyze incoming travel insurance claims for completeness, accuracy, and validity
• Evaluate claim documentation including medical reports, receipts, travel itineraries, and supporting evidence
• Determine coverage eligibility based on policy terms, conditions, and exclusions
• Calculate appropriate claim settlements within policy limits and guidelines
• Process approved claims for payment and issue claim decisions with detailed explanations

Investigation & Verification

• Conduct thorough investigations of suspicious or complex claims
• Verify the authenticity of submitted documentation and evidence
  
  Coordinate with medical providers, travel agencies, hotels, and other third parties for claim verification
• Interview claimants when necessary to gather additional information
• Identify potential fraudulent claims and escalate to appropriate departments

Documentation & Record Keeping

• Maintain detailed and accurate claim files with all supporting documentation
• Document all claim activities, decisions, and communications in the claims management system
• Prepare comprehensive claim assessment reports and recommendations
• Ensure all documentation meets regulatory and audit requirements
• Track claim status and maintain timely updates throughout the process

Customer Service & Communication

• Communicate effectively with policyholders regarding claim status, requirements, and decisions
• Provide clear explanations of coverage, policy terms, and claim outcomes
• Handle customer inquiries and complaints with professionalism and empathy
• Coordinate with customer service teams to ensure seamless client experience
• Maintain positive relationships with healthcare providers and service partners

Compliance & Quality Assurance

• Ensure all claim processing activities comply with company policies and regulatory requirements
• Stay updated on changes in travel insurance regulations and industry best practices
• Participate in quality assurance reviews and implement feedback for continuous improvement
• Adhere to service level agreements and performance metrics
• Support internal and external audits as required

Education, Experience & Certificate

• Bachelor's degree in Business, Finance, Insurance, or related field preferred
• Minimum 2-3 years of experience in insurance claims processing or related field
• Travel insurance or general insurance knowledge preferred
• Mandatory: Basic Certificate Programme (BCP) and Principles of General Insurance (PGI) certifications required for processing claims from Singapore insurers

Technical Skills

• Proficiency in claims management software and database systems
• Strong analytical and investigative skills
• Excellent attention to detail and accuracy
• Advanced knowledge of Microsoft Office Suite
• Ability to interpret policy language and insurance regulations

Core Competencies

• Strong written and verbal communication skills
• Customer service orientation with problem-solving abilities
• Ability to work independently and manage multiple priorities
• Critical thinking and decision-making capabilities
• Cultural sensitivity and awareness for international travel claims
• Ethical judgment and integrity in handling confidential information

Productivity Metrics

• Claim processing turnaround time
• Daily/monthly claim volume targets
• Accuracy rate in claim decisions and calculations
• Customer satisfaction scores and feedback ratings

Quality Measures

• Claim decision overturn rate on appeals or reviews
• Compliance with company policies and regulatory requirements
• Documentation quality and completeness scores
• Fraud detection and prevention effectiveness

• Hybrid WFH
• Standard business hours with occasional overtime during peak travel seasons
• May require coordination with international partners across different time zones
• Exposure to sensitive medical and personal information requiring confidentiality

This role involves handling both inbound and outbound customer/client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.

• Handle inbound and outbound calls from customers and clients in a professional and courteous manner.
• Provide accurate information, assistance, and solutions to customer inquiries related to travel services.

• Manage and resolve customer complaints or issues efficiently.

• Accurately record customer interactions and update relevant systems.

• Ensure high-quality service standards and maintain customer satisfaction.
• Work on rotational shifts, including nights, weekends, and public holidays.

• Excellent command of English (spoken and conversational) required to handle both local and foreign customers.
• Minimum 6 months to 1 year experience in Customer Service or Call Centre (mandatory).
• Education: SPM and above .
• Candidates from insurance or travel industries are an advantage (training provided).

• Must be comfortable working in a shift-based schedule .

• Strong communication skills, problem-solving ability, and customer-first mindset.

We’re Hiring – Customer Service (Logistics & Freight Forwarding)
Location: Port Selangor, Malaysia

What you’ll do:

Be the first point of contact for customers

Manage shipments, documentation, and tracking

Provide real-time solutions for client satisfaction

Collaborate across teams to streamline operations

What we’re looking for:

2–3 years’ experience in logistics/supply chain customer service

Knowledge of import/export operations & NVOCC

Skilled in TMS, ERP, CRM, & MS Office

Strong accuracy, detail orientation, and problem-solving

Perform close co-ordination with all concerned department and members of sales and Marketing teams.

• Answering incoming customer calls and e-mails on type of testing and other services required.
• Provide quotation to customers after consulting with the team.
  Responsible for following instruction provided by the Admin manager/laboratory Manager.
• Have good communication skills with the customer.
• Update the customer orders in sytem, including order tracking and update with customer.
• To uphold the good image of the Company at all time.
• To maintain good rapport with customers.
• Perform any other duties and assignments that maybe assigned from time to time.

• Fresh grad or minimum 1 year in Customer service industry is encouraged to apply.

Support the unit head in ensuring the department runs effectively and efficiently.

Carry out tasks in accordance with the policies, procedures, and guidelines in a timely and accurate manner.

Manage large amounts of messaging through social media.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information.

Keep records of customer interactions, process customer accounts, and file documents.

Take the extra mile to engage with customers.

Prepare and submit reports as required on a timely basis.

Possess Bachelor of Degree/Diploma in any field and fresh grads are welcome to join us.

Strong communication and interpersonal skills.

Excellent communication, presentation, and customer relationship skills.

Good command of written and spoken English and Bahasa Malaysia.

Customer orientation and ability to respond to different types of characters.

Willing to learn/ Good attitude.

To apply, please answer the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Role?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

#BeMore

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

• Handle general or nutrition enquiries, feedbacks and provide resolutions to consumers over the phone, via social media, emails and live chat.
• Perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
• Follow up on consumer’s queries in a timely manner.
• Attend and meet all the key responsibilities within the required turnaround time set forth by the Company.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field.
• Preferably with 2 years of working experience in relevant field is ideal for this position. However, fresh graduates are welcome to apply.
• Possesses a strong attention to detail.
• Ability to work with a flexible schedule, including shifts when and as required.
• Experience in customer service or contact centre is considered an added advantage
• Possesses excellent telephone etiquette and the ability to provide excellent service to customers.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit

• Entry level

• Full-time

• Customer Service

• Outsourcing and Offshoring Consulting

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!