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Brand: FCM
Work type: Full time
Location: Kuala Lumpur, Malaysia
Categories: Corporate & Group Travel

• International Travel Company expanding in Asia
• Entry Level role – learn from experts!

We are looking for people that are passionate about customer service, travel, and technology! Are you one of them?

At FCM, our aim is to make the complex simple for business travel. Start your career with FCM and you will get training and development across our service models and innovative technology solutions. As part of a global company that is expanding rapidly in Asia, this is the perfect place to launch your career in travel and be a part of the growth!

Your daily tasks include assisting our corporate travel consultants on clients business travel enquiries, arranging air, car, hotel, and ground transportation reservations, or assisting our clients to onboard to our technology platform.

The daily task will include but not limited to:

• To provide LCC quotations for the team / To secure booking & create passive segment in the GDS upon the client confirmation
• To provide hotel quotations for the team within policy/ To secure & create passive segment for the booking made once the clients confirm with the option
• To liaise with the suppliers such as hotels on payment arrangements for the travelers (Billback via Conferma/WEX/Direct payment )
• To liaise with the airlines on the ancillary request (Seat/Baggage/Meal/Changes)
• To issue travel insurance
• To assist with invoicing, processing refunds and sending credit notes to clients
• To update invoicing details for finance reconciliation purpose
• To assist team with accurate reporting and raising requests when the errors are found
• To liaise with visa centre on visa & health checks for travel and obtain quarantine requirement & quarantine hotel arrangements for respective countries
• Quality Control - User Acceptance Testing on technology platform for national clients
• Quality Control - User Acceptance Testing on technology platform with internal GDS team.
• To follow up response with Online Booking Tool (OBT) support / troubleshooting on the ticket raised.
• To assist team with accurate reporting and raising requests when errors are found
• To assist team with general administrative work

Requirements:

• Fresh graduates are welcome to apply
• Strong ability to listen and communicate in English (verbal and written)
• Positive and friendly attitude with passion for delivering amazing customer service
• Acts with honesty and integrity
• Organized, with a strong attention to detail
• Willingness to work a flexible schedule and occasional overtime when needed
• Desire to learn, develop and grow a career with a leading MNC

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Generous remuneration structure and a highly competitive salary

Fun and Energetic culture : At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance : We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

Travel perks : You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally

Enjoy the freedom and flexibility with our Flexible Working Arrangement

Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.


Interested? Apply today to explore this amazing opportunity!

#J-18808-Ljbffr

Overview

Join to apply for the Assistant Travel Consultant role at Flight Centre Travel Group .

We are looking for people that are passionate about customer service, travel, and technology. At FCM, our aim is to make the complex simple for business travel. Start your career with FCM and you will get training and development across our service models and innovative technology solutions. As part of a global company that is expanding rapidly in Asia, this is the perfect place to launch your career in travel and be a part of the growth.

• Assist our corporate travel consultants on clients’ business travel enquiries, arranging air, car, hotel, and ground transportation reservations, or assisting clients to onboard to our technology platform.
• Provide LCC quotations for the team and secure bookings; create passive segments in the GDS upon client confirmation.
• Provide hotel quotations within policy; secure and create passive segments for bookings after client confirmation.
• Liaise with suppliers (hotels) on payment arrangements for travelers (Billback via Conferma/WEX/Direct payment).
• Liaise with airlines on ancillary requests (Seat/Baggage/Meal/Changes).
• Issue travel insurance.
• Assist with invoicing, processing refunds, and sending credit notes to clients; update invoicing details for finance reconciliation.
• Check team queues and assist with accurate reporting; raise requests when errors are found.
• Coordinate with visa centers on visa and health checks for travel and arrange quarantine requirements and quarantine hotel arrangements for respective countries.
• Quality control - User Acceptance Testing on technology platform for national clients and with internal GDS team.
• Follow up responses with Online Booking Tool (OBT) support and troubleshooting on raised tickets.
• Perform general administrative tasks to support the team.

• Fresh graduates are welcome to apply.
• Strong ability to listen and communicate in English (verbal and written).
• Positive and friendly attitude with passion for delivering amazing customer service.
• Acts with honesty and integrity; organized with strong attention to detail.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Desire to learn, develop and grow a career with a leading MNC.

• Generous remuneration structure and a highly competitive salary.
• Fun and energetic culture with a focus on authentic self-expression.
• Work-life balance with paid annual leave and travel perks including industry discounts.
• A career, not a job — opportunity to advance your career locally or globally as a high growth company.
• Flexible working arrangements.
• Reward & recognition through events and gatherings.
• Love for travel — a culture born from a passion for travel.

Interested? Apply today to explore this amazing opportunity!

#FCMAS

Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. We have clients from all over the world, however we specialize in European, US and Australian markets.

A good Travel Consultant is focused on providing the best service/advise to our agents, has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel in his/her work and at the same time is supporting the company's Sustainability initiatives.

Responsibilities

• Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information.
• Advise, create outlines an Travel itineraries for Tour operators/Travel agents
• Make quotations/proposals and reconfirm bookings with/for overseas agents
• Make reservations with local suppliers and hotels if needed.
• Understand about the existing and new products being offered by the company to be better able to fit the client requirements.
• Work with the Operations team to deliver optimal service to clients on the ground.
• Issue invoices in due time and assist accounting department with regard to payment.
• Ensure all sales are reported in Tourplan software for your sales report.
• Ensure EXO standards and Inbound processes are followed.
• Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes.
• Strive to achieve a high ratio of conversions versus enquiries
• Understand EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical code
• Provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares and travel regulations, Tips for Responsible Travels
• Discuss with clients about their requirements and advise the suitable options integrate informed choice of responsible activities and suppliers in tours
• Inform clients about our best practices available (refillable bottles, etc) and offer them to join us

Qualifications

• Bachelor’s Degree in Hospitality, Tourism, Business or other related field.
• Good command of written and spoken English/Spanish/German/French (depending on department assigned)
• Minimum 1 year of experience in Inbound Tour Operations or related field.
• Good attitude, well organized, hardworking, with the ability to work as part of a team
• Knowledge of responsible tourism is a plus.

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To accomplish our mission of creating lasting positive impacts through travel, we start with our people. In addition to providing equitable compensation, we offer great benefits such as paid maternity leave, healthcare and opportunities to upskill.

While our offices are separated by great distances, we use EXO tools and technology to stay connected, share knowledge and operate as one team together. We work positively towards creative solutions that amaze our customers and make us stronger.

While we take our jobs seriously, we believe that having fun is an important part of our jobs as travel professionals and that the fun we have is reflected in the quality of our trips and services. In all our destinations, our teams enjoy regular team building activities and outings.

Our team is diverse and talented, with nearly 700 employees representing 25+ nationalities and countless years of experience. We firmly believe diversity makes for a happier workplace and helps fuel our passion for travel that expands horizons.

We believe in the power of our people and are committed to equipping them with the knowledge and skills they need to be their best. We nurture development through in-house training and provide pathways designed to encourage upward mobility.

To accomplish our mission of creating lasting positive impacts through travel, we start with our people. In addition to providing equitable compensation, we offer great benefits such as paid maternity leave, healthcare and opportunities to upskill.

While our offices are separated by great distances, we use EXO tools and technology to stay connected, share knowledge and operate as one team together. We work positively towards creative solutions that amaze our customers and make us stronger.

While we take our jobs seriously, we believe that having fun is an important part of our jobs as travel professionals and that the fun we have is reflected in the quality of our trips and services. In all our destinations, our teams enjoy regular team building activities and outings.

Our team is diverse and talented, with nearly 700 employees representing 25+ nationalities and countless years of experience. We firmly believe diversity makes for a happier workplace and helps fuel our passion for travel that expands horizons.

We believe in the power of our people and are committed to equipping them with the knowledge and skills they need to be their best. We nurture development through in-house training and provide pathways designed to encourage upward mobility.

To accomplish our mission of creating lasting positive impacts through travel, we start with our people. In addition to providing equitable compensation, we offer great benefits such as paid maternity leave, healthcare and opportunities to upskill.

Join to apply for the Corporate Travel Consultant, Malaysia role at FCM Travel Asia

About The Opportunity

At FCM, our aim is to make the complex simple. As a Corporate Travel Consultant, your opinions are highly valued by our busy corporate clients. You will assist clients with business travel arrangements including air, car, hotel, and ground transportation reservations by suggesting the best solutions. Our global reach and negotiating power allow us to source competitive prices on airfares, car rentals, and hotels. Each request is unique and tailored to the client's requirements, ensuring no two cases are the same.

On top of that, you need to:

• Follow company procedures, account guidelines, and customer service standards in making travel arrangements, building Passenger Name Records (PNRs) and profiles, ticketing, exchanges/changes, and booking hotels and cars in GDS.
• Relate to clients at various organizational levels using diplomacy and tact.
• Bring prior experience in a corporate operations environment, with expertise in ticketing, scripting, changes, exchanges, and handling complex multi-segment international fares and PNRs.
• Demonstrate strong curiosity about travel destinations, excellent communication skills, and strong knowledge of geography and GDS systems to provide world-class customer service.

In return, you'll receive a competitive salary, relevant training, career advancement opportunities, and global job prospects.

• Enjoy paid annual leave for your travel adventures.
• Benefit from an uncapped sales commission structure.
• Access industry discounts and travel perks.
• Advance your career locally or internationally across our 2,500+ offices worldwide.

Apply NOW to be part of an amazing and vibrant culture that matches your aspirations!

• Entry level

• Full-time

• Management and Manufacturing

• Travel Arrangements

Referrals increase your chances of interviewing at FCM Travel Asia by 2x.

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