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Job Description – Payment Data Reconciliation Analyst

Location: Dubai / Kuala Lumpur

Department: Finance

Reports to: Finance Director / Head of Operations

Role Overview

We are seeking a Payment Data Reconciliation Analyst with solid working experience in a Payment Aggregator/PSP Aggregator company. This role is responsible for handling daily reconciliation and settlement activities, ensuring accuracy and consistency across merchants, platform systems, payment providers, and banks.

The analyst will also contribute to optimizing reconciliation processes, supporting automation initiatives, and ensuring financial security and compliance in line with industry standards.

Key Responsibilities

• Perform and monitor daily reconciliation, ensuring alignment among merchant orders, platform records, PSP/acquirer reports, and bank statements.

• Identify and resolve transaction discrepancies (missing, duplicate, mismatched status), and coordinate with relevant teams for timely resolution.

• Support settlement and clearing processes by verifying fees, FX rates, and settlement amounts, ensuring accurate and timely fund allocation.

• Prepare and validate daily, weekly, and monthly reconciliation and settlement reports for finance and management teams.

• Assist in developing and improving reconciliation workflows, and participate in automation projects to increase efficiency and accuracy.

• Provide support in data validation and analysis to highlight patterns, anomalies, or operational risks.

• Liaise with PSPs and merchants to resolve disputes, refunds, and chargebacks.

• Maintain proper transaction and reconciliation records to support internal audits, external audits, and regulatory inspections.

Requirements

• Bachelor's degree or above in Finance, Accounting, Statistics, Data Management, or related fields.

• Must have proven working experience in a
  Payment Aggregator/PSP Aggregator company
  , with knowledge of reconciliation and settlement models.

• 1–2 years or more experience in reconciliation/settlement within the payments industry.

• Strong analytical and problem-solving skills, with proficiency in Excel, SQL, or other data processing tools; experience with automated reconciliation systems is a plus.

• Familiarity with multi-currency, cross-border transaction flows, payment compliance requirements, AML, and chargeback processes.

• Detail-oriented, highly responsible, and able to work under pressure in a high-volume environment.

• Chinese proficiency is preferred (fluency is an advantage but not mandatory).

Job Description

• To verify and authorise remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
• Comply with exceptions for Callback, Signature Verification and Payment
• Processing in which respective role needs to be performed independently.
• To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
• Together with the team, to work and target SLA is always met.
• To ensure quick action/resolution in managing both internal and external customers' queries, feedback, and complaints.
• To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
• To participate in UAT/Projects as and when required.

Job Qualifications

• Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS, drafts etc
• Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
• Proficient in Microsoft Windows applications – Word, Excel & Power-point
• Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
• Resourceful and able to multi-task independently with confidence in time critical environment
• A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
• A risk-conscious person who ensures internal controls and procedures are complied with closely.
• A meticulous and accurate person with an eye for details.
• A confident, diplomatic, and tactful person in problem resolution and decision making.
• A passionate person with customer-oriented mindset and firm believer of Quality discipline.

Why Join

As a Payment Operations Specialist at OCBC, you'll play a critical role in ensuring the smooth flow of transactions that power the economy. You'll be part of a team that's dedicated to delivering exceptional service to our customers, and you'll have the opportunity to develop your skills and expertise in a dynamic and fast-paced environment.

How you succeed

To succeed in this role, you'll need to be meticulous, analytical, and proactive. You'll work closely with our customers, internal stakeholders, and external partners to resolve issues, improve processes, and implement new solutions. Your attention to detail, problem-solving skills, and ability to communicate effectively will be essential in delivering high-quality results.

What you do

Your day-to-day responsibilities will include:-

• Investigating and resolving payment-related issues and discrepancies.
• Collaborating with internal teams to implement process improvements and new initiatives.
• Analyzing data and trends to identify opportunities for growth and optimization
• Developing and maintaining relationships with external partners and stakeholders
• Providing training and support to colleagues to ensure seamless operations.

Who you are

• A degree in a relevant field, such as finance, business, or operations
• At least 2 years of experience in payment operations, banking, or a related field
• Strong analytical and problem-solving skills, with attention to detail and accuracy.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Ability to work in a fast-paced environment, with a focus on delivering high-quality results

Job Responsibilities:

• Assist in preparing, processing, and verifying vendor payments and staff claims.
• Ensure all payment documents are complete, accurate, and properly filed.
• Support data entry and documentation in accounting systems.
• Assist in tracking and monitoring invoices, payment schedules, and transaction records.
• Coordinate with internal teams and vendors for document verification and clarification.
• Maintain confidentiality and accuracy of financial records.
• Support the finance team in daily administrative tasks and ad hoc assignments.

Requirements:

• Currently pursuing a Degree in Accounting, Finance, Business Administration, or a related field.
• Basic understanding of finance processes and document handling.
• Proficient in Microsoft Excel and other MS Office tools.
• Strong attention to detail, with good organizational and time management skills.
• Willingness to learn, with a positive attitude and a team player mindset.
• Able to commit for the full internship period.

What You Will Gain:

• Hands-on experience in finance operations, especially in payment processing and documentation.
• Practical knowledge of finance workflows and accounting systems.
• Exposure to real corporate finance tasks in a dynamic working environment.
• Opportunity to enhance your organizational, analytical, and communication skills.
• Valuable internship experience that strengthens your resume and career readiness.

Job Type: Internship

Pay: RM1,000.00 per month

Work Location: On the road

Join our dynamic Finance team as a Finance Intern and gain hands-on experience in real-world accounting operations You'll learn how to process payments, manage financial documentation, and support daily cash flow tracking. This internship offers a great opportunity to understand corporate finance, work with experienced professionals, and contribute to meaningful tasks like preparing payment vouchers and uploading transactions to bank portals.

If you're detail-oriented, eager to learn, and ready to explore the world of finance, we'd love to have you on board

Job Responsibilities

• Process payments based on due dates in Accounting System.
• Ensure completeness of supporting documents, prepare Payment Vouchers.
• Cross check supporting documents against data in Accounting System
• Upload of payment transactions to bank portals
• Ensure proper filing and documentation of payment documents.
• Update daily cash flow report
• Perform other ad-hoc assignments or duties assigned by management when required.

Job Requirement

• Candidate should possess a bachelor's degree or equivalent in Finance / Accountancy / Banking, Business Studies / Administration / Management
• Preferably INTERNSHIP specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 INTERNSHIP positions available

Data Processing Specialist (Mandarin Speaker)

Company Description

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit

Job Description

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

Qualifications

• Bachelor's degree in Mathematics/Computer Science/Business Admin/Statistics or any relevant subjects
• Fresh graduate or with 1 year experience in data and operational areas are welcome
• FMCG background or experience as an encoder is a plus.
• Able to work as part of a team in a multicultural environment
• Passionate in data. A high degree of accuracy, proactivity, good analytical skill and logical thinking.
• High level of accountability and willingness to take ownership.
• Eager to learn and willingness to grow.
• Excel is mandatory; One or more of the following would be added advantage: (SQL, R or Python)
• Proactively, willing to voice out and share opinion
• Excellent written and verbal communication skills in English and Mandarin language proficiency

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist  at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

• Bachelor's degree in Mathematics / Computer Science / Business Admin / Statistics or any relevant subjects
• Fresh graduate or with 1 year experience in data and operational areas are welcome
• FMCG background or experience as an encoder is a plus.
• Able to work as part of a team in a multicultural environment
• Passionate in data. A high degree of accuracy, proactivity, good analytical skill and logical thinking.
• High level of accountability and willingness to take ownership.
• Eager to learn and willingness to grow.
• Excel is mandatory; One or more of the following would be added advantage : (SQL, R or Python)
• Proactively, willing to voice out and share opinion
• Excellent written and verbal communication skills in English and Mandarin language proficieny

We are looking for an intern to join our operations team. You will be supporting instructions of client deliverables, product coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As an operations intern at NIQ, you create and deliver client outputs in a correct and timely manner.

• Ensures data integrity during data processing.
• Verify the accuracy and validity of data processed.
• Assist to resolve and check any quality issues raised by supervisors/clients.
• Maintain positive working relationships and open communication with across relevant Operations teams to ensure delivery to client expectations and satisfaction.
• Ensure that the company's regional and global standards are always adhered to all the times.
• To support any department / team projects / other duties as and when deemed necessary

Qualifications

• Currently pursuing a Bachelor's Degree in Statistics/ Mathematics/ Economics/ Business or equivalent degree
• A high degree of accuracy, proactivity, and attention to detail
• General computer skills.
• Excellent written and verbal communication skills in English and Chinese (Mandatory)

Normally Team is coverage(include but not limited):

• Team will receiving the data from the retailer itself
• Need to clean it-to match our internal system formatting ( have different format from retailers)-internally we called ID-Reference Data
• Sort doing some categorization-need do it in our system way to matching and give analyst to using for further analyze and visualization

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the