668 Training Specialists jobs in Malaysia

Company Description

Founded in 1995, Beyondsoft is a leading integrated provider of IT solutions and consultancy with over 40 global delivery centers across Asia, South and North America, and Europe. Beyondsoft Malaysia, established in 2019, offers IT consulting and solution services catering to various industries such as banking, finance, insurance, high technology, retail, and more. We empower our customers by leveraging emerging technologies to transform their businesses and create sustainable value. Beyondsoft proudly received ISO 27001:2013 certification on August 10, 2022.

Role Description

• Organize and conduct classroom-style trainings covering product features, customer service techniques, compliance and red-line topics.
• Research, develop and expand effective digital training materials (e.g. videos, manuals, handbooks) for various product lines and training needs.
• Assist in updating and creating Knowledge Base (KB) content to ensure agents have accurate operational guidance.
• Ensure trainees effectively learn and apply knowledge; develop and review training materials, enrich content and collect feedback to continuously improve training courses.
• Incorporate handson case practice into training sessions to ensure knowledge is applied to real work scenarios.
• Trainer periodically engage in live case handling to maintain operational proficiency and integrate practice into training content.
• Document training records, follow post-training feedback, analyze and summarize training activities to enhance quality.
• Identify trainees' skill and/or knowledge gaps and address them with suitable methods (e.g. simulations, mentoring, on-the-job training, professional development classes).
• Manage and facilitate training curriculum by providing trainees with necessary information and assessment reminders.
• Evaluate attendees' performance via company assessments (quizzes, roleplay, case practice questionnaires).
• Collaborate with the mentorship team to ensure aligned and complementary training courses for CS members.

Qualifications

• Minimum 4 years experience in training and coaching; with at least 2 years experience in corporate training.
• Trust and Safety or Have relevant experience.
• L&D Training Specialist
• Diploma and above in any field.
• able to work independently.
• Excellent organizational, coordination, and project management abilities.

Please note that English and Chinese reading is a must

Job Title:
Training Senior Specialist

Job Description:

• Organize and conduct classroom-style / online trainings about product features and customer service techniques
• Research, develop and expand effective digital training materials (e.g. videos and manuals / handbooks) for various company product lines and training needs
• Ensure effective learning and applicability understanding needs of trainees, develop and review training materials, enriching the contents including collecting feedback to continuously improve training courses.
• Documenting training records and following post-training feedback, analysing and summarising training activities to improve training quality.
• Abilities to identify skills and/or knowledge gaps in trainees that can then be addressed with suitable training methods or activities (e.g. simulations, mentoring on-the-job training, professional development classes)
• Manage and facilitate training curriculum by providing trainees with necessary information and assessment reminders
• Evaluate attendees performance via organization-wide training assessment (quizzes, roleplay questionnaire)
• Collaborate with mentorship team to ensure aligned and complimentary training courses for CS members

Requirements:

• Minimum 5-years experience in training and coaching; with at least 3 years experience in corporate training.
• Bachelor's degree / diploma in training & development, or similar capacity.
• Strong communication and interpersonal skills, and ability to work independently.
• Excellent abilities in organization, coordination, and project management.
• Familiar with various Microsoft Office Suites (PPT) and Lark functions (recording, table, form submission)
• Hold strong work ethics and abide by the company's policies and procedures.
• Prior CS experience with exposure to cryptocurrency, blockchain or e-commerce, financial industry background is highly desirable.

Omniraise is one of Asia's fastest growing Sales and Marketing company working with the most reputable organizations across the ASIA who are creating impact in the world with purposes and values. We have a presence not only just across Thailand, but also Malaysia, Singapore and Indonesia.

We are looking for a Training Specialist to support our F2F Teams to improve their overall skill level in their day-to-day roles.

Major Duties and Responsibilities:

• Provide training for all new members of Omniraise and assist in the first week schedule and orientation – on average you will be training 60 new joiners per month
• Coach, manage, train and motivate the existing team to meet or exceed their sales KPI through 1-on-1 coaching sessions and group training
• Provide training for members of Omniraise in regard to skills and knowledge gaps who are identified for more senior roles through structured learning, coaching and formal progression interviews
• Improve training effectiveness by developing new approaches and techniques
• Conduct and implement an in-house training program
• Provide training for Team Leaders as required under our formal Leadership Development Training Modules
• Prepare hard and soft copy training materials such as module summaries, videos and presentations
• Maintain our database of training materials
• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.
• Provide on the job training and support at events site or in the call room with our fundraising teams

Profile:

• At least 1 year of experience in Training and Development or any Sales related field
• Can Present & Facilitate Classroom Discussions
• Strong Interpersonal Skills, Conflict Management, Mentoring, Project Management & Influencing Skills
• Excellent Communication & Presentation Skills in English (Other Languages are a plus)

About the role

Aspen Pumps Malaysia Sdn. Bhd. is seeking a talented and experienced Training Specialist to join our team in Sungai Buloh, Selangor. In this full-time role, you will be responsible for designing, delivering and evaluating training programs that enhance the skills and knowledge of our employees.

What you'll be doing

1. Assessing training needs and developing comprehensive training plans to address skill gaps
2. Creating engaging and effective training materials, including presentations, manuals and e-learning content
3. Delivering high-quality training sessions using a variety of instructional methods and practical methods
4. Evaluating the impact of training programs and making continuous improvements
5. Providing coaching and mentoring to help employees apply new skills on the job
6. Staying up-to-date with industry trends and best practices in workplace training and development

What we're looking for

1. Minimum 3 years of experience in a training or learning and development role in manufacturing or factory environment
2. Strong facilitation and presentation skills, with the ability to engage and motivate participants
3. Proficiency in instructional design and the development of training materials
4. Excellent communication and interpersonal skills, with the ability to work collaboratively
5. Knowledge of adult learning principles and effective training methodologies
6. Familiarity with workplace training and assessment regulations and best practices
7. Ability to communicate to all levels include foreign workers

What we offer

At Aspen Pumps Malaysia Sdn. Bhd., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you will enjoy a range of benefits, including:

1. Comprehensive health and wellness program
2. Generous learning and development opportunities
3. Flexible work arrangements to support work-life balance
4. Social and team-building activities to foster a positive company culture

About us

Aspen Pumps Malaysia Sdn. Bhd. is a leading manufacturer and distributor of HVAC and plumbing equipment. With over 40 years of experience in the industry, we are dedicated to providing innovative and high-quality products and services to our customers. Our company is known for its strong commitment to sustainability, continuous improvement, and employee development.

If you are passionate about training and development and want to contribute to the growth and success of our organization, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.

Responsibilities:

• Provide comprehensive administrative and logistical support for all BYD training programs (technical and non-technical).
• Coordinate with trainers to develop and update training materials (presentations, handouts, online modules).
• Schedule training sessions, manage logistics (e.g., venue booking, equipment), and ensure smooth execution.
• Manage training enrollment and registration processes participants.
• Develop and maintain training records and reports, track attendance data, capturing photos and videos of training session and analyze training effectiveness metrics.
• Manages and updates Training Department social media channels with training-related content.
• Liaise with vendors and manage budgets for training materials and external training programs (if applicable).
• Assist with the development and implementation of new training programs and initiatives.
• Willingness to travel for training coordination.

Qualifications:

• Bachelor's degree in a relevant field (e.g., Training & Development, Human Resources Management) or equivalent experience.
• Minimum 2 years of experience in a training coordinator role or similar administrative position.
• Understanding of adult learning principles and instructional design methodologies.
• Experience with Learning Management Systems (LMS).
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and project management tools.
• Excellent organizational, time management, and communication skills
• Strong attention to detail and ability to prioritize multiple tasks
• Ability to work independently and manage deadlines effectively
• Proficient in problem-solving and possess excellent interpersonal skills
• Working knowledge of social media platforms
• Ability to effectively manage and build relationships with trainers, and trainees.

Overview

Join to apply for the TRAINING MANAGER role at Bison Consolidated Berhad

Job Summary

We are looking for a proactive and organized individual to support training and operational development within a fast-paced retail environment. This role is responsible for ensuring smooth daily operations, developing and facilitating training programs, coordinating cross-functional tasks, and analyzing processes for continuous improvement. The ideal candidate will possess strong leadership, documentation, and analytical skills, and have the ability to communicate effectively across various departments. Experience in retail training, CSR activities, and the ability to understand foreign languages (Hindi, Nepali, Bangladeshi) is an added advantage.

• Review and enhance current Induction and Soft Skills Training Programs to build a more knowledgeable, skilled, and motivated workforce.
• Maintain and update core business SOP manuals and training materials, ensuring accurate and easy-to-understand information is communicated for smoother operations and improved customer satisfaction.
• Manage and monitor the training team’s activities, ensuring training sessions are conducted effectively, efficiently, and in alignment with company standards.
• Support and ensure timely completion of additional tasks assigned by the company, including CSR activities or other special projects.

• Proficient in Microsoft Office tools (Word, Excel, PowerPoint)
• Strong skills in training development and facilitation
• Excellent documentation and analytical skills
• Good organizational, planning, and time management abilities
• Demonstrated leadership capabilities

• Background in convenience retail training
• Involvement in CSR activities and school engagement
• Ability to understand foreign languages such as Hindi, Nepali, or Bangla

• Mid-Senior level

• Full-time

• Human Resources

• Retail

• Provide training and improvement programs to Customer Service Representatives (CSR)
• Assist Senior Trainer and Customer Service Manager to attain customer service excellence and objective
• Liaise with Senior Trainer to develop training solutions
• Conduct audit and assist in quality assurance
• Emphasize Customer Service Team’s standards and guidelines in the training programs
• Foster a sense of teamwork and continuous improvement in Customer Service Team
• Prepare periodic reports and presentations on management purposes

Who You Are

• Holder of Associate’s Degree or above
• At least 1 year of training experience or relevant educational background, preferably with HK market experience
• Experience in developing and implementing learning & development programs is an advantage
• Good training & coaching and communication skill
• Strong sense of responsibility and problem solving skills
• Proactive to upscale and improve the existing training process and materials
• High level of patience and observation skill to view matters in a holistic manner
• Good command of written and spoken English and Chinese (Nearly native level of Cantonese and Mandarin)

What We Offer

• On-job training
• Public Holidays, Birthday Leave & Medical Insurance
• A multi-cultural team
• A company provides a casual, flexible working environment
• A company promotes learning, continuous improvement, and personal growth

• Own the training strategy within the organization. Design a 3-year training roadmap aligned with NPD (New Product Development).
• Work closely with the Medical Marketing Manager to strengthen rollout communications (eg Verbalization scripts), ensuring consistent storytelling across the fieldforce on a monthly basis.
• Lead and take responsibility for the induction of new colleagues in the Medical Marketing Dept, ensuring they are well-trained and confident to engage with external market.
• Conduct monthly role-play sessions using case studies, aligned with the Communication Matrix of the month.
• Conduct field visits with representatives and managers to provide ongoing coaching and support.

Overview

Training Executive role responsible for conducting Training Needs Analysis, developing and delivering learning programs, and managing learning and development (L&D) reporting to support business objectives.

• Conduct regular Training Needs Analysis in collaboration with department heads and performance data.
• Identify skill gaps, learning priorities, and competency development needs across departments.
• Propose training interventions based on TNA findings to support business objectives.
• Organize and implement learning initiatives including in-house sessions, external programs, and e-learning modules.
• Manage training logistics such as venue booking, trainer coordination, and material preparation.
• Assist in the design and customization of learning materials and development programs.
• Support key programs such as onboarding, leadership development, and compliance training.
• Analyze post-training feedback and assess ROI on learning programs.
• Maintain comprehensive training records and generate monthly or quarterly L&D reports.
• Upload content, track learner progress, and generate reports for compliance and engagement.
• Work closely with internal teams and external vendors to ensure effective training delivery.
• Promote learning culture through campaigns and communication strategies.

• Bachelor’s degree in Human Resources, Business Administration, Education, Psychology, or related field.
• Minimum 1–3 years of hands-on experience in Learning & Development, including Training Needs Analysis (TNA), training coordination, and post-training evaluation.
• Experience in handling both face-to-face and online learning programs.
• Have experience working with HRD Corp (claim submissions, grant applications, etc.).

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Appliances, Electrical, and Electronics Manufacturing