18 Training Development jobs in Malaysia

Responsibilities: To assess outlet with policy and standard operating procedures (SOP); to coach on retail person to support skill development; to capable to interact and communicate clearly; to analyze and rectify challenges on retail operation consistency; and prepare report on assessment result.

• Bachelor's Degree in Business Studies/Human Resource/Management or a related field.
• Minimum 2 years working experience in retail operations, training, or coaching roles. Salary RM3K and above depending on the qualification and experience.
• Possess Train The Trainer (TTT) certification.
• Willing to travel & driving required for the role.
• Strong interpersonal and communication skills.
• Good command of English, Mandarin and Bahasa Malaysia.

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Manager, Retail Training & Development

Coach

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose: To support driving business and talent development through identify/ analyze, training and development needs, develop and implement training programs, perform evaluation and follow-up. The incumbent will work closely with retail leadership team to deliver skill building training solutions.

The successful individual will leverage their proficiency in Retail Training & Development to.

• Partner closely and communicate effectively with retail leadership team to identify/assess local training priorities on an ongoing basis and proactively develop solutions to specific service and selling opportunities
• Plan, design, and deliver the training programs or projects in both field and virtual environment to support retail strategies and priorities for all levels of retail team in an engaging and informative manner including but is not limited to:
• Associate onboarding program
• Selling, service and styling skills
• Clienteling training
• Specialist and other service training programs
• Train the trainer programs
• Work closely with global customer experience team to drive the adoption of global initiatives to maximize impact and effectiveness to local market
• Manage and drive the impact of all trainings through regular store visits with active shop-floor presence to observe subsequent implementation and deliver sustained in-store coaching to enhance performance:
• Skills improvement
• Sales performance/productivity improvement
• Maintain an updated database on training platforms, programs, manuals and related records
• Lead a team of field trainers with a strategic approach to ensure trainings are planned and executed in accordance to business needs
• Liaise and coordinate with internal and external parties in executing training initiatives
• Manage training team budget
• Lead or take part in ad-hoc project

The accomplished individual will possess.

• Minimum 5 years solid hands-on service/hosting training and development experience in retail sector, preferably in luxury/fashion/cosmetics brand
• Experience in managing MEGA store or Factory Outlet store retail fields position is a plus (Flagship Store Manager, Area Manager, Regional Manager)
• Strong interpersonal and written and spoken communication skills in English and spoken communication skills in Malay and Mandarin
• Ability to build positive relationships with cross-functional teams by creating a collaborative environment
• Creative and strategic problem solver with solid execution and implementation skills
• Holder of other professional training qualifications is definitely advantageous
• Proficiency in MS Office including Powerpoint, Excel and Word Processing

Other Characteristics / Competencies

• Able to cope with fast-growing and dynamic environment
• The ability to work with minimal supervision
• Attention to details, self-motivated, and independent with excellent interpersonal skills in working with all levels of staff
• Good time management and project management skills in completing multiple tasks within tight deadlines
• Ability to work under pressure, challenging working environment and tackling problems in a positive way
• Creative mindset with forward thinking mode
• Action-oriented, energetic and participative in teamwork
• Flexibility to work extra hours on weekends for staff activities
• Able to travel when required

Our Competencies for All Employees

• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams : Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at

General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.

Job Segment: Training, Outside Sales, Operations, Retail, Sales

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Coach Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Coach Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Manager, Retail Training & Development role at Coach

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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Job Title: Manager, Retail Training & Development, Coach Malaysia

Primary Purpose: To support driving business and talent development through identify/analyze, training and development needs, develop and implement training programs, perform evaluation and follow-up. The incumbent will work closely with retail leadership team to deliver skill building training solutions.

The successful individual will leverage their proficiency in Retail Training & Development to.

• Partner closely and communicate effectively with retail leadership team to identify/assess local training priorities on an ongoing basis and proactively develop solutions to specific service and selling opportunities
• Plan, design, and deliver the training programs or projects in both field and virtual environment to support retail strategies and priorities for all levels of retail team in an engaging and informative manner including but is not limited to:
• Associate onboarding program
• Selling, service and styling skills
• Clienteling training
• Specialist and other service training programs
• Train the trainer programs
• Work closely with global customer experience team to drive the adoption of global initiatives to maximize impact and effectiveness to local market
• Manage and drive the impact of all trainings through regular store visits with active shop-floor presence to observe subsequent implementation and deliver sustained in-store coaching to enhance performance:
• Skills improvement
• Sales performance/productivity improvement
• Net Promotor Scores improvement
• Maintain an updated database on training platforms, programs, manuals and related records
• Lead a team of field trainers with a strategic approach to ensure trainings are planned and executed in accordance to business needs
• Liaise and coordinate with internal and external parties in executing training initiatives
• Manage training team budget
• Lead or take part in ad-hoc project
  
  

The accomplished individual will possess.

• Minimum 5 years solid hands-on service/hosting training and development experience in retail sector, preferably in luxury/fashion/cosmetics brand
• Experience in managing MEGA store or Factory Outlet store retail fields position is a plus (Flagship Store Manager, Area Manager, Regional Manager)
• Strong interpersonal and written and spoken communication skills in English and spoken communication skills in Malay and Mandarin
• Ability to build positive relationships with cross-functional teams by creating a collaborative environment
• Creative and strategic problem solver with solid execution and implementation skills
• Holder of other professional training qualifications is definitely advantageous
• Proficiency in MS Office including Powerpoint, Excel and Word Processing
  
  

Other Characteristics / Competencies

• Able to cope with fast-growing and dynamic environment
• The ability to work with minimal supervision
• Attention to details, self-motivated, and independent with excellent interpersonal skills in working with all levels of staff
• Good time management and project management skills in completing multiple tasks within tight deadlines
• Ability to work under pressure, challenging working environment and tackling problems in a positive way
• Creative mindset with forward thinking mode
• Excellent facilitation, presentation skills
• Action-oriented, energetic and participative in teamwork
• Flexibility to work extra hours on weekends for staff activities
• Able to travel when required
  
  

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  
  

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  
  

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits

General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Industries Retail Apparel and Fashion, Manufacturing, and Retail

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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose:

The Associate, Retail Training & Development will be responsible for supporting all service and selling training strategies, as well as Omnichannel initiatives and programs, to help drive The Coach Experience in stores. The training scope encompasses retail stores across Malaysia, reporting to Manager, Retail Training & Development.

The successful individual will leverage their proficiency in customer experience to.

• Support training strategy and implementation plan for Malaysia Retail stores, adapting global strategies/content as needed to align with the needs and priorities of the business
• Partner with the Retail Management team to implement business strategies and support sales and service goals with impactful training initiatives, including for annual Store Manager Conferences and other priority programs
• Help drive a differentiated customer experience in stores by understanding customer shopping needs, competitive best practices, and the luxury service environment (within and beyond retail)
• Champion and support the implementation of The Coach Experience selling ceremony in stores
• Leverage and maintain Coach’s online learning platform to ensure strong and effective implementation of foundational Coach training programs and tangible impact on sales and KPIs
• Regularly participate in store visits (cadence TBD) to understand evolving in-store experience, store level opportunities and implementation considerations
• Support in the development of effective networks/mechanisms for training implementation (e.g., store/regional train-the-trainer initiatives)
• Provide training support to the Wholesale and distribution partner network as needed, adapting materials to meet the needs of their business
• Gather and utilize field feedback to assess effectiveness of training programs and identify ongoing training needs and opportunities

The individual will possess.

• Bachelor’s degree with a minimum of 2-4 years of experience in retail or hospitality training and development
• Strong competency in creating engaging training content and learning tools
• Strong written and verbal communication and presentation skills
• Ability to develop and implement creative approaches to training programs that drive tangible results
• Ability to implement strategies, measure impact, and make necessary adjustments to achieve objectives
• Ability to analyze customer-related data and draw conclusions leading to improvement recommendations
• Ability to build effective cross-functional partnerships
• Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
• Luxury brand experience a plus

Our Competencies for All Employees

• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams : Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at

General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.

#J-18808-Ljbffr

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Manager, Retail Training & Development

Coach

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose: To support driving business and talent development through identify/ analyze, training and development needs, develop and implement training programs, perform evaluation and follow-up. The incumbent will work closely with retail leadership team to deliver skill building training solutions.

The successful individual will leverage their proficiency in Retail Training & Development to.

• Partner closely and communicate effectively with retail leadership team to identify/assess local training priorities on an ongoing basis and proactively develop solutions to specific service and selling opportunities
• Plan, design, and deliver the training programs or projects in both field and virtual environment to support retail strategies and priorities for all levels of retail team in an engaging and informative manner including but is not limited to:
• Associate onboarding program
• Selling, service and styling skills
• Clienteling training
• Specialist and other service training programs
• Train the trainer programs
• Work closely with global customer experience team to drive the adoption of global initiatives to maximize impact and effectiveness to local market
• Manage and drive the impact of all trainings through regular store visits with active shop-floor presence to observe subsequent implementation and deliver sustained in-store coaching to enhance performance:
• Skills improvement
• Sales performance/productivity improvement
• Maintain an updated database on training platforms, programs, manuals and related records
• Lead a team of field trainers with a strategic approach to ensure trainings are planned and executed in accordance to business needs
• Liaise and coordinate with internal and external parties in executing training initiatives
• Manage training team budget
• Lead or take part in ad-hoc project

The accomplished individual will possess.

• Minimum 5 years solid hands-on service/hosting training and development experience in retail sector, preferably in luxury/fashion/cosmetics brand
• Experience in managing MEGA store or Factory Outlet store retail fields position is a plus (Flagship Store Manager, Area Manager, Regional Manager)
• Strong interpersonal and written and spoken communication skills in English and spoken communication skills in Malay and Mandarin
• Ability to build positive relationships with cross-functional teams by creating a collaborative environment
• Creative and strategic problem solver with solid execution and implementation skills
• Holder of other professional training qualifications is definitely advantageous
• Proficiency in MS Office including Powerpoint, Excel and Word Processing

Other Characteristics / Competencies

• Able to cope with fast-growing and dynamic environment
• The ability to work with minimal supervision
• Attention to details, self-motivated, and independent with excellent interpersonal skills in working with all levels of staff
• Good time management and project management skills in completing multiple tasks within tight deadlines
• Ability to work under pressure, challenging working environment and tackling problems in a positive way
• Creative mindset with forward thinking mode
• Action-oriented, energetic and participative in teamwork
• Flexibility to work extra hours on weekends for staff activities
• Able to travel when required

Our Competencies for All Employees

• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams : Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at

General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.

Job Segment: Training, Outside Sales, Operations, Retail, Sales

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Press Tab to Move to Skip to Content Link

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Retail Training & Development Associate

Coach

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose :

The Associate, Retail Training & Development will be responsible for supporting all service and selling training strategies, as well as Omnichannel initiatives and programs, to help drive The Coach Experience in stores. The training scope encompasses retail stores across Malaysia, reporting to Manager, Retail Training & Development.

The successful individual will leverage their proficiency in customer experience to.

• Support training strategy and implementation plan for Malaysia Retail stores, adapting global strategies/content as needed to align with the needs and priorities of the business
• Partner with the Retail Management team to implement business strategies and support sales and service goals with impactful training initiatives, including for annual Store Manager Conferences and other priority programs
• Help drive a differentiated customer experience in stores by understanding customer shopping needs, competitive best practices, and the luxury service environment (within and beyond retail)
• Champion and support the implementation of The Coach Experience selling ceremony in stores
• Leverage and maintain Coach’s online learning platform to ensure strong and effective implementation of foundational Coach training programs and tangible impact on sales and KPIs
• Regularly participate in store visits (cadence TBD) to understand evolving in-store experience, store level opportunities and implementation considerations
• Support in the development of effective networks/mechanisms for training implementation (e.g., store/regional train-the-trainer initiatives)
• Provide training support to the Wholesale and distribution partner network as needed, adapting materials to meet the needs of their business
• Gather and utilize field feedback to assess effectiveness of training programs and identify ongoing training needs and opportunities

The individual will possess.

• Bachelor’s degree with a minimum of 2-4 years of experience in retail or hospitality training and development
• Strong competency in creating engaging training content and learning tools
• Strong written and verbal communication and presentation skills
• Ability to develop and implement creative approaches to training programs that drive tangible results
• Ability to implement strategies, measure impact, and make necessary adjustments to achieve objectives
• Ability to analyze customer-related data and draw conclusions leading to improvement recommendations
• Ability to build effective cross-functional partnerships
• Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
• Luxury brand experience a plus

Our Competencies for All Employees

• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams : Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at

General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.

Job Segment: Outside Sales, Training, Sales, Operations, Retail

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Manager, Retail Training & Development

Coach Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People

page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Primary Purpose:

To support driving business and talent development through identify/ analyze, training and development needs, develop and implement training programs, perform evaluation and follow-up. The incumbent will work closely with retail leadership team to deliver skill building training solutions. The successful individual will leverage their proficiency in Retail Training & Development to. Partner closely and communicate effectively with retail leadership team to identify/assess local training priorities on an ongoing basis and proactively develop solutions to specific service and selling opportunities Plan, design, and deliver the training programs or projects in both field and virtual environment to support retail strategies and priorities for all levels of retail team in an engaging and informative manner including but is not limited to: Associate onboarding program Selling, service and styling skills Clienteling training Specialist and other service training programs Train the trainer programs Work closely with global customer experience team to drive the adoption of global initiatives to maximize impact and effectiveness to local market Manage and drive the impact of all trainings through regular store visits with active shop-floor presence to observe subsequent implementation and deliver sustained in-store coaching to enhance performance: Skills improvement Sales performance/productivity improvement Maintain an updated database on training platforms, programs, manuals and related records Lead a team of field trainers with a strategic approach to ensure trainings are planned and executed in accordance to business needs Liaise and coordinate with internal and external parties in executing training initiatives Manage training team budget Lead or take part in ad-hoc project The accomplished individual will possess. Minimum 5 years solid hands-on service/hosting training and development experience in retail sector, preferably in luxury/fashion/cosmetics brand Experience in managing MEGA store or Factory Outlet store retail fields position is a plus (Flagship Store Manager, Area Manager, Regional Manager) Strong interpersonal and written and spoken communication skills in English and spoken communication skills in Malay and Mandarin Ability to build positive relationships with cross-functional teams by creating a collaborative environment Creative and strategic problem solver with solid execution and implementation skills Holder of other professional training qualifications is definitely advantageous Proficiency in MS Office including Powerpoint, Excel and Word Processing Other Characteristics / Competencies Able to cope with fast-growing and dynamic environment The ability to work with minimal supervision Attention to details, self-motivated, and independent with excellent interpersonal skills in working with all levels of staff Good time management and project management skills in completing multiple tasks within tight deadlines Ability to work under pressure, challenging working environment and tackling problems in a positive way Creative mindset with forward thinking mode Action-oriented, energetic and participative in teamwork Flexibility to work extra hours on weekends for staff activities Able to travel when required Our Competencies for All Employees Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus:

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results:

Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly:

Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams : Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.

Job Segment:

Training, Outside Sales, Operations, Retail, Sales

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Manager, Retail Training & Development

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Manager, Retail Training & Development

role at

Coach Get AI-powered advice on this job and more exclusive features. Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit

Our People

page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Job Title:

Manager, Retail Training & Development, Coach Malaysia

Primary Purpose:

To support driving business and talent development through identify/analyze, training and development needs, develop and implement training programs, perform evaluation and follow-up. The incumbent will work closely with retail leadership team to deliver skill building training solutions.

The successful individual will leverage their proficiency in Retail Training & Development to.

Partner closely and communicate effectively with retail leadership team to identify/assess local training priorities on an ongoing basis and proactively develop solutions to specific service and selling opportunities Plan, design, and deliver the training programs or projects in both field and virtual environment to support retail strategies and priorities for all levels of retail team in an engaging and informative manner including but is not limited to: Associate onboarding program Selling, service and styling skills Clienteling training Specialist and other service training programs Train the trainer programs Work closely with global customer experience team to drive the adoption of global initiatives to maximize impact and effectiveness to local market Manage and drive the impact of all trainings through regular store visits with active shop-floor presence to observe subsequent implementation and deliver sustained in-store coaching to enhance performance: Skills improvement Sales performance/productivity improvement Net Promotor Scores improvement Maintain an updated database on training platforms, programs, manuals and related records Lead a team of field trainers with a strategic approach to ensure trainings are planned and executed in accordance to business needs Liaise and coordinate with internal and external parties in executing training initiatives Manage training team budget Lead or take part in ad-hoc project

The accomplished individual will possess.

Minimum 5 years solid hands-on service/hosting training and development experience in retail sector, preferably in luxury/fashion/cosmetics brand Experience in managing MEGA store or Factory Outlet store retail fields position is a plus (Flagship Store Manager, Area Manager, Regional Manager) Strong interpersonal and written and spoken communication skills in English and spoken communication skills in Malay and Mandarin Ability to build positive relationships with cross-functional teams by creating a collaborative environment Creative and strategic problem solver with solid execution and implementation skills Holder of other professional training qualifications is definitely advantageous Proficiency in MS Office including Powerpoint, Excel and Word Processing

Other Characteristics / Competencies

Able to cope with fast-growing and dynamic environment The ability to work with minimal supervision Attention to details, self-motivated, and independent with excellent interpersonal skills in working with all levels of staff Good time management and project management skills in completing multiple tasks within tight deadlines Ability to work under pressure, challenging working environment and tackling problems in a positive way Creative mindset with forward thinking mode Excellent facilitation, presentation skills Action-oriented, energetic and participative in teamwork Flexibility to work extra hours on weekends for staff activities Able to travel when required

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits

General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Industries Retail Apparel and Fashion, Manufacturing, and Retail Referrals increase your chances of interviewing at Coach by 2x Sign in to set job alerts for “Retail Training Manager” roles.

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• To schedule and coordinate all training programs for the year
• To research and develop quality training modules for different levels of staff
• To coordinate and conduct the induction training program
• To liaise with senior managers for training programs
• To conduct a training needs analysis for staffs
• To monitor staffs’ performance and evaluate training effectiveness
• To monitor and update external training program: knowledge transfer after the training attended by staff
• To conduct training programs to regional logistics staffs
• Assist the superior in day-to-day operations to ensure smooth execution of training programs and other initiatives
• To undertake any ad-hoc tasks assigned by superior such as organizing team building activities, competition, and on-going projects

Requirements:

• Candidate must possess at least a Bachelor's Degree in Education/Teaching/Training, Human Resource Management, Linguistics/Languages, Business Studies/Administration/Management, Psychology or equivalent.
• Possess TTT Certificate.
• Good Communication, Presentation, facilitation, and public speaking skills.
• Able to collaborate well with all stakeholders, able to work independently and also a good team player.
• Analytic, solution-focused, dynamic, and committed to delivering an excellent result.
• Preferable candidates with at least 1 - 2 years of working experience in Training & Development.
• Able to speak Chinese to communicate with stakeholders effectively.
• Applicants who possess own transport and willing to travel will be added advantage.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources, Training, and Strategy/Planning
• Industries Retail

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