3 Tourism jobs in Malaysia
Travel Industry Mandarin/ Cantonese Customer Service
Posted 13 days ago
Job Viewed
Job Description
-Handle inbound and outbound calls from customers via various channels. br>-Maintain good communication and cooperation with relevant departments
-To exceed customers' expectations in terms of customer service & accurate information
-Work in a team to achieve the required KPI elements and SLA
Requirements
-Must be able to converse fluently using Cantonese, Mandarin and English
-Must be able to read and write traditional &
-simplified Mandarin word, and English
-Candidate possesses at least a SPM or above
-Fresh graduates are also encouraged to apply
-24/7 shift system (5 days a week, 9 hours a day)
Benefits:
-KPI incentives
-Transportation allowance
-14 days AL; 14 days ML, 60 days Hospitalization leave
-EPF, SOCSO
-Health and life insurance
-Medical Claim
-Staff Activities
-Training Provided
-Allowance Provided
-5 Working Days
Tour Product Development & Enhancement Specialist (Travel Industry)
Posted 3 days ago
Job Viewed
Job Description
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Research & Develop compelling travel packages by analyzing trends and competitors.
Collaborate with Suppliers & Hotels to negotiate rates and secure quality experiences.
Optimize Product Performance by analyzing past tour feedback and market demands.
Work Closely with Sales & Marketing to create attractive product positioning.
Ensure Profitability & Efficiency in costing, budgeting, and itinerary planning.
Monitor Industry Trends and suggest new destinations or package improvements
Prepare quotation and managing private and incentive tours
Who We're Looking For:
Has strong attention to detail – Ensures every aspect of a travel product is well-researched.
Is highly analytical – Uses data and trends to improve itineraries and pricing.
Takes full responsibility – Owns projects from start to finish, ensuring excellence.
Is adaptable – Can handle changing market trends and supplier negotiations.
Communicates clearly – Works well with suppliers, sales teams, and marketing.
Takes initiative – Proactively improves our product offerings without waiting for instructions.
Requirements
- 2+ years of experience in travel product development, business analysis, or a related field.
- Excellent written & verbal communication skills (English, Mandarin is a plus).
- Self-driven, proactive, and responsible.
- Leadership Opportunities – Take ownership of key travel products and develop strategies.
- Industry Exposure – Travel for supplier inspections and international conferences.
- Bonus & Incentives – Get rewarded for successful tour product launches.
Job Type: Full-time
- Opportunities for promotion
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Seniority level Entry level
- Employment type Full-time
- Job function Product Management and Marketing
- Industries Hospitality
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