2,570 Tour Guide jobs in Malaysia

Job Description:

This role requires thorough preparation before departure, including reading articles and watching documentaries to fully familiarize yourself with the route background. You will be responsible for leading both international and domestic long-distance and ultra-long routes.

As the team's chief safety officer and itinerary manager, you must always prioritize the safety of team members and ensure smooth operations. You will actively collaborate with suppliers to organize and arrange activities, while also handling unexpected situations appropriately.

Utilize your diverse skills and knowledge to showcase the culture and scenery of the destination. Provide in-depth background explanations and serve as a bridge between team members and the destination, presenting an authentic travel experience.

Foster team building, encourage interaction among members, and actively create a joyful and warm team atmosphere.

Always pay attention to the experience of team members, promptly respond to their reasonable and feasible requests, and provide warm and attentive service throughout the journey.

Identify with DaoDao's philosophy, advocate for responsible travel, and respect the local ecology and partners.

Job Requirements:

【Time Commitment】Due to the nature of DaoDao's operations, we have strict requirements for the number of trips and availability of our guides. All applicants must meet the following criteria:

Availability to lead trips for at least 40 days per year, including mandatory assignments during the Labor Day holiday, summer vacation, and National Day holiday (current guides average 40-70 days per year, with specific assignments subject to scheduling adjustments).

Ability to commit to a contract of at least 2 years or longer.

【Abilities】To excel in this role, you must possess the following qualities:

Strong communication and表达能力, capable of conveying information efficiently and accurately, helping team members understand the reasons and significance behind itinerary arrangements, accommodations, and attractions.

Proactive and resilient under pressure, able to quickly adjust your mindset and take initiative to solve problems while striving for positive outcomes.

High empathy, with the ability to sensitively detect others' needs and convey warmth and friendliness.

Strong learning ability, able to master all information about a route in a short period.

Team organizational skills, capable of fostering interaction among members and creating a travel experience where the team feels like a group of friends crafting memories together.

Strong sense of responsibility, maintaining a professional guiding mindset throughout the trip and striving to provide the best possible experience for team members.

Passion for travel, with experience in long-term independent travel and a commitment to being a responsible traveler.

Excellent listening, speaking, reading, and writing skills in both English and Chinese.

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a tour guide?
• How would you rate your English language skills?

Position: (Position Title)

Location: (Location)

1. Handle customers’ enquiries and requests promptly.
2. Manage and service existing and new clients.
3. Process all travel arrangements for customers.
4. Achieve sales targets.

1. Strong communication skills, self-motivated, confident, and pleasant.
2. PC skills – online research, Word, Excel.
3. Team player, quick learner, patient & attentive.
4. Customer service oriented.
5. Able to travel around Malaysia by car for sales visits.
6. Experience in the travel industry is highly preferred.
7. Able to work in a fast-paced environment.
8. Proactive.

TAS’s mission is to deliver the best travel services to all inbound travelers to Japan.

If you think you can contribute to our team and help us achieve this goal, then please take a look at our Tour Guide job opportunities.

You must be able to speak Japanese and/or other languages. We are especially looking for guides who speak Japanese as well as one of the following languages: English, Chinese, Indonesian, Thai, Vietnamese, Tagalog.

Please contact TAS for more information!

Overview

Join to apply for the Customer Service role at Muhibbah Alliance Capital Sdn Bhd .

Base pay range and responsibilities are provided by Muhibbah Alliance Capital Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• SKILL:
• Good in Microsoft Excel, and Word.
• Wellcommunication skills, both written and verbal.
• Problem-solving abilities and attention to detail.
• A proactive attitude and willingness to learn.

• F3MALE
• RANGE: 20-35
• LANGUAGE: MALAY, ENGLISH

• Allowance Provided
• EPF / SOCSO / PCB
• Annual Bonus
• Annual Leave

• Associate

• Full-time

• Customer Service

Content notes: the listing includes multiple postings and dates for other roles; this refined description focuses on the Customer Service role at Muhibbah Alliance Capital Sdn Bhd and preserves the stated qualifications and benefits from the original content.

This job is all about helping customers! You'll answer their questions, solve problems, and build strong relationships. You might like this job because you enjoy making people happy and improving their experience with a brand.

• Customer Inquiry Management: Oversee the handling of customer inquiries through various channels, including phone, email, and social media. Ensure prompt and accurate responses to address customer needs and concerns.
• Issue Resolution: Act as a liaison between customers and internal departments to resolve issues effectively and efficiently. Take ownership of escalated cases and follow through to resolution, ensuring customer satisfaction.
• Relationship Building: Develop and maintain strong relationships with customers to foster loyalty and retention. Proactively engage with customers to understand their needs and preferences, providing personalized support and recommendations.
• Customer Feedback Collection: Gather feedback from customers through surveys, reviews, and other feedback channels. Analyze feedback to identify trends, pain points, and areas for improvement in products and services.
• Process Improvement: Collaborate with internal teams to streamline customer service processes and improve efficiency. Implement best practices and recommend system enhancements to enhance the overall customer experience.
• Training and Development: Provide training and support to customer service representatives to ensure they have the knowledge and skills to deliver exceptional service. Foster a customer-centric culture within the organization.
• Performance Monitoring: Monitor key performance indicators (KPIs) related to customer service, such as response time, resolution rate, and customer satisfaction scores. Track performance metrics and identify opportunities for improvement.
• Customer Engagement Initiatives: Develop and implement customer engagement initiatives, such as loyalty programs, customer appreciation events, and outreach campaigns. Strengthen relationships with customers and enhance brand loyalty.
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to align customer service initiatives with business objectives. Share customer insights and feedback to inform strategic decision-making.
• Crisis Management: Handle customer complaints and escalations in a calm and professional manner, demonstrating empathy and a commitment to resolving issues. Manage crisis situations effectively to minimize negative impact on the brand.
• Upselling and Cross-Selling : Identify opportunities to upsell and cross-sell additional products or services to existing customers. Use a consultative approach to understand customer needs and recommend relevant offerings that add value and

• Qualification: At least Diploma or Bachelor's degree in Sales, Marketing, Business Administration or a related field
• Language: Fluent in English (Both Spoken and Written), Knowledge of Mandarin is highly desirable
• Proven experience in customer service management, with a focus on upselling and relationship building.
• Excellent communication and interpersonal skills.
• Strong sales understanding and ability to identify upselling opportunities.
• Ability to empathize with customers and address their needs effectively.
• Proficiency in CRM software and other customer service tools.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Leadership skills and ability to motivate and inspire a team.
• Commitment to delivering exceptional customer service and building long-term relationships.

Customer Service

Customer Relationship Management

Upselling

Detail Oriented

Data Analysis

Interpersonal Communications

Teamwork

Coordinating

All staffs are eligible for special staff discounts!

Free parking is provided!

Incentive and yearly bonus provided depends on your performance!

Established in 2012, Puzzle Planet offers the best puzzle selections under one roof, reaching them to customers nationwide. Puzzle Planet is the main distributor of world-known puzzle brands like Pintoo, Heye, Wooden City, EWA, and IWAKO. From traditional cardboard puzzles, plastics 2D puzzles, to 3D puzzles, Puzzle Planet serves a wide variety of designs for house decoration or even as a gift! We also collaborated.

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

Perform close co-ordination with all concerned department and members of sales and Marketing teams.

• Answering incoming customer calls and e-mails on type of testing and other services required.
• Provide quotation to customers after consulting with the team.
  Responsible for following instruction provided by the Admin manager/laboratory Manager.
• Have good communication skills with the customer.
• Update the customer orders in sytem, including order tracking and update with customer.
• To uphold the good image of the Company at all time.
• To maintain good rapport with customers.
• Perform any other duties and assignments that maybe assigned from time to time.

• Fresh grad or minimum 1 year in Customer service industry is encouraged to apply.

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

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