427 Tier 1 Support jobs in Malaysia

Information Technology Help Desk Support

Information Technology Help Desk Support

Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Technical Recruiter @ RiDiK | Human Resources Development

Job Position Title: Information Technology Help Desk Support Company:

RiDiK Pte Ltd Skills:

Service Now, Slack, Technical Support and Mandarin Job Summary We're seeking a motivated

Information Technology Help Desk Support

ITSS group in corporate technology that is responsible for providing end user support to client company internal employees. These include system, software, hardware, various other end user solutions. Key Responsibilities Provide IT support for all client company internal employees. Effectively collect information and understand the issues users are experiencing and perform diagnostic procedures to isolate and resolve the issues. Interact with customers via chat, telephone, e-mail, and Slack to provide technical support. Utilize all technical resources to solve customer problems. Escalate or work in second and third Level appropriate support specialists or support groups on unresolved issues. Maintains call records/logs and resolution detail utilizing case management solution, ServiceNow. Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions. Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution. Can speak, read and write Mandarin is a must

(for Chinese Team) About CLPS RiDiK RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Contract Job function

Job function Information Technology Industries IT Services and IT Consulting and Advertising Services Referrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) by 2x Sign in to set job alerts for “Information Technology Specialist” roles.

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Esri Malaysia is a multi‐national organization specializing in enterprise software solution for large public sector customers, GLC and corporates in Malaysia. We expanded our business to Malaysia in 1983 and have since developed a loyal customer base leveraging on strong brand recognition, globally proven solution and industry expertise in Malaysia, South Asia and USA.

We have largest market share and business growth is promising. Existing pool of resources can provide high quality consultancy services, project implementation and comprehensive customer support and now employs over 200 people in Malaysia.

As we continue to evolve and grow our business, we are looking for new ways to work more efficiently and more effectively. That’s where you come in!

Please note this is a 24-month contract which will include night shifts, with overtime pay provided.

This is an entry/junior level position.

You must hold Malaysian citizenship to be considered.

About the Role

Your key responsibilities will include:

• Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
• Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies
• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
• Maintain comprehensive case documentation in customer relationship management (CRM) system
• As a subject matter expert, author and tech edit knowledge articles available to internal and external users
• Identify issues and log defects for software improvements
• Work in other technical areas of software support as customer and business needs require

About You

We are seeking a proactive and reliable technical support professional, adept at handling technical requests and support, and capable of effectively interacting with customers.

To be successful in this role, you will need:

• Bachelors in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field, depending on position level (master’s preferred).
• Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills.
• Proficient written and verbal communication abilities with a strong grasp of theEnglish and Mandarin language including grammar, punctuation, and consistency.
• Solid understanding of GIS theory and applications.
• Willingness to understand a broad range of software and how this software works together to form the Esri ArcGIS platform.
• Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies.
• Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems.
• Ability to patiently communicate technical information clearly and concisely.
• Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment.
• Strong prioritization skills including managing time and workload efficiently.
• Attitude and behaviour align with Esri Malaysia’s core values.

Why Esri Malaysia?

At Esri Malaysia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:

• Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
• Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
• Appreciation and Engagement: Enjoy a range of benefits, including Flexi Benefits, Medical & Insurance, Yearly Salary Increment, Staff Awards, Engaging Events, and much more.
• Performance Recognition: Enjoy a financially rewarding profit-sharing bonus.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note that Esri Malaysia does not accept unsolicited resumes from recruiters or employment agencies.

For further details or if you have any questions, please contact our Talent Acquisition team by mail at

#J-18808-Ljbffr

Esri Malaysia is a multi‐national organization specializing in enterprise software solution for large public sector customers, GLC and corporates in Malaysia. We expanded our business to Malaysia in 1983 and have since developed a loyal customer base leveraging on strong brand recognition, globally proven solution and industry expertise in Malaysia, South Asia and USA.

We have largest market share and business growth is promising. Existing pool of resources can provide high quality consultancy services, project implementation and comprehensive customer support and now employs over 200 people in Malaysia.

As we continue to evolve and grow our business, we are looking for new ways to work more efficiently and more effectively. That’s where you come in!

Please note this is a 24-month contract which will include night shifts, with overtime pay provided.

This is an entry/junior level position.

You must hold Malaysian citizenship to be considered.

About the Role

Your key responsibilities will include:

• Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
• Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies
• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
• Maintain comprehensive case documentation in customer relationship management (CRM) system
• As a subject matter expert, author and tech edit knowledge articles available to internal and external users
• Identify issues and log defects for software improvements
• Work in other technical areas of software support as customer and business needs require

About You

We are seeking a proactive and reliable technical support professional, adept at handling technical requests and support, and capable of effectively interacting with customers.

To be successful in this role, you will need:

• Bachelors in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field, depending on position level (master’s preferred).
• Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills.
• Proficient written and verbal communication abilities with a strong grasp of theEnglish and Japanese language including grammar, punctuation, and consistency.
• Solid understanding of GIS theory and applications.
• Willingness to understand a broad range of software and how this software works together to form the Esri ArcGIS platform.
• Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies.
• Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems.
• Ability to patiently communicate technical information clearly and concisely.
• Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment.
• Strong prioritization skills including managing time and workload efficiently.
• Attitude and behaviour align with Esri Malaysia’s core values.

Why Esri Malaysia?

At Esri Malaysia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:

• Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
• Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
• Appreciation and Engagement: Enjoy a range of benefits, including Flexi Benefits, Medical & Insurance, Yearly Salary Increment, Staff Awards, Engaging Events, and much more.
• Performance Recognition: Enjoy a financially rewarding profit-sharing bonus.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note that Esri Malaysia does not accept unsolicited resumes from recruiters or employment agencies.

For further details or if you have any questions, please contact our Talent Acquisition team by mail at

#J-18808-Ljbffr

Esri Malaysia is a multi‐national organization specializing in enterprise software solution for large public sector customers, GLC and corporates in Malaysia. We expanded our business to Malaysia in 1983 and have since developed a loyal customer base leveraging on strong brand recognition, globally proven solution and industry expertise in Malaysia, South Asia and USA. We have largest market share and business growth is promising. Existing pool of resources can provide high quality consultancy services, project implementation and comprehensive customer support and now employs over 200 people in Malaysia. As we continue to evolve and grow our business, we are looking for new ways to work more efficiently and more effectively. That’s where you come in! Please note this is a 24-month contract which will include night shifts, with overtime pay provided. This is an entry/junior level position. You must hold Malaysian citizenship to be considered. About the Role Your key responsibilities will include: Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture Maintain comprehensive case documentation in customer relationship management (CRM) system As a subject matter expert, author and tech edit knowledge articles available to internal and external users Identify issues and log defects for software improvements Work in other technical areas of software support as customer and business needs require About You We are seeking a proactive and reliable technical support professional, adept at handling technical requests and support, and capable of effectively interacting with customers. To be successful in this role, you will need: Bachelors in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field, depending on position level (master’s preferred). Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills. Proficient written and verbal communication abilities with a strong grasp of the English and Japanese language including grammar, punctuation, and consistency. Solid understanding of GIS theory and applications. Willingness to understand a broad range of software and how this software works together to form the Esri ArcGIS platform. Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies. Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems. Ability to patiently communicate technical information clearly and concisely. Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment. Strong prioritization skills including managing time and workload efficiently. Attitude and behaviour align with Esri Malaysia’s core values. Why Esri Malaysia? At Esri Malaysia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with: Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role. Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey. Appreciation and Engagement: Enjoy a range of benefits, including Flexi Benefits, Medical & Insurance, Yearly Salary Increment, Staff Awards, Engaging Events, and much more. Performance Recognition: Enjoy a financially rewarding profit-sharing bonus. We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant. Please note that Esri Malaysia does not accept unsolicited resumes from recruiters or employment agencies. For further details or if you have any questions, please contact our Talent Acquisition team by mail at

#J-18808-Ljbffr

Esri Malaysia is a multi‐national organization specializing in enterprise software solution for large public sector customers, GLC and corporates in Malaysia. We expanded our business to Malaysia in 1983 and have since developed a loyal customer base leveraging on strong brand recognition, globally proven solution and industry expertise in Malaysia, South Asia and USA. We have largest market share and business growth is promising. Existing pool of resources can provide high quality consultancy services, project implementation and comprehensive customer support and now employs over 200 people in Malaysia. As we continue to evolve and grow our business, we are looking for new ways to work more efficiently and more effectively. That’s where you come in! Please note this is a 24-month contract which will include night shifts, with overtime pay provided. This is an entry/junior level position. You must hold Malaysian citizenship to be considered. About the Role Your key responsibilities will include: Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture Maintain comprehensive case documentation in customer relationship management (CRM) system As a subject matter expert, author and tech edit knowledge articles available to internal and external users Identify issues and log defects for software improvements Work in other technical areas of software support as customer and business needs require About You We are seeking a proactive and reliable technical support professional, adept at handling technical requests and support, and capable of effectively interacting with customers. To be successful in this role, you will need: Bachelors in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field, depending on position level (master’s preferred). Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills. Proficient written and verbal communication abilities with a strong grasp of the English and Mandarin language including grammar, punctuation, and consistency. Solid understanding of GIS theory and applications. Willingness to understand a broad range of software and how this software works together to form the Esri ArcGIS platform. Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies. Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems. Ability to patiently communicate technical information clearly and concisely. Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment. Strong prioritization skills including managing time and workload efficiently. Attitude and behaviour align with Esri Malaysia’s core values. Why Esri Malaysia? At Esri Malaysia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with: Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role. Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey. Appreciation and Engagement: Enjoy a range of benefits, including Flexi Benefits, Medical & Insurance, Yearly Salary Increment, Staff Awards, Engaging Events, and much more. Performance Recognition: Enjoy a financially rewarding profit-sharing bonus. We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant. Please note that Esri Malaysia does not accept unsolicited resumes from recruiters or employment agencies. For further details or if you have any questions, please contact our Talent Acquisition team by mail at

#J-18808-Ljbffr

Remote Work: No

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Resolves problems with customers via telephone, email or chat sessions using full technical product
knowledge and interpersonal skills. Troubleshoots and addresses highly complex issues as escalated by
the team. Supports the effective operation of the Technical Support Team.

Responsibilities:

• Intermediate to advanced level skills in Linux
• Intermediate to advanced level skills in SQL or BigQuery
• Knowledge or experience in SAAS products
• Knowledge in Cloud environments (Azure/AWS) (GCP is preferable)
• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
• Resolves escalated and complex technical issues.
• Develops and improves processes and tools and contribute to platform development.
• Analyzes and prepares reports on effectiveness and efficiency of support center.
• Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors
• Maintains contact with vendors and internal technical team.
• Builds relationships with business leaders, technology business partners and customer support technicians.
• Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers.
• Demonstrates ability to support less experienced agents and serve as an escalation point
• Demonstrates strong customer service, communication and problem solving skills

Qualifications:

Preferred Education

• Bachelor’s Degree or equivalent vocational qualification / experience

Preferred Work Experience (years)

• 5-8 years of experience

Key Skills and Competencies

• Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values / orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
• Intermediate to advanced skills in delegation and follow up
• Full knowledge of job related knowledge and procedures

Position Specific Information

Travel Requirements: 10%
FLSA (U.S. only): Non-exempt
Physical requirements and working conditions will vary by position and should be described as
appropriate.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

#J-18808-Ljbffr

Remote Work: Hybrid

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.

Responsibilities:

• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
  • Fully documents customer interactions in real-time; may author content for review.
  • Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
  • Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
  • Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
  • Manages multiple tickets related a spectrum of technical problems.
  • Collaborates with fellow technicians and supervisor to solve complex problems.
  • Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
  • Demonstrates leadership qualities.
  • Demonstrates strong customer service, communication and problem solving skills.

Qualifications:

Minimum Education : High School or equivalent vocational qualification / experience

Minimum Work Experience (years) : 1-2 years of experience

Key Skills and Competencies:

• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values / orientation

• Solid professional work behaviors (attendance, teamwork, time management)
• Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
• Full knowledge of job related knowledge and procedures

Position Specific Information

Travel Requirements: Up to 10%

Able to Telework? Yes – hybrid work approach

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

#J-18808-Ljbffr

Remote Work: Hybrid

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.

Responsibilities:

• Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
• Diffuses upset customers
• Fully documents customer interactions in real-time
• Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
• Identifies and escalates complex problems under direct supervision
• Works on a limited variety of problems of limited scope using defined procedures and practices
• Collaborates with fellow technicians and supervisor to solve problems
• Familiarizes self with new technologies, products and platforms

Qualifications:

• Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
• 1-3 years demonstrated working experience required
• Basic computer literacy with a working knowledge of the Microsoft Office Package
• Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
• Demonstrates strong customer service and communication skills

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

#J-18808-Ljbffr

Remote Work: No

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimagining the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Resolves problems with customers via telephone, email, or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products, and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.

Responsibilities:

1. Communicates basic technical solutions to customers using effective communication, listening, and comprehension skills.
2. Diffuses upset customers.
3. Fully documents customer interactions in real-time.
4. Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
5. Identifies and escalates complex problems under direct supervision.
6. Works on a limited variety of problems of limited scope using defined procedures and practices.
7. Collaborates with fellow technicians and supervisor to solve problems.
8. Familiarizes self with new technologies, products, and platforms.

Qualifications:

1. Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred.
2. 1-3 years demonstrated working experience required.
3. Basic computer literacy with a working knowledge of the Microsoft Office Package.
4. Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
5. Demonstrates strong customer service and communication skills.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

#J-18808-Ljbffr