55 Tesco jobs in Selayang Baru

• * Please only proceed with your application if you meet all five screening requirements listed below. Interested in the Fintech industry? Want to be able to work remotely from the comforts of your own home? Would you like to play a part in this rapidly evolving industry? The Fintech News Network The Fintech News Network covers stories and startups in the Fintech Ecosystem – i.e. Mobile Paymen t, Personal Finance, Bitcoin, Blockchain, Robo Advisor and Lending. We are present in major Fintech Hubs of the world, including Singapore, Switzerland, Hong Kong, Malaysia ,Philippines, Baltic, Africa and Middle East. We are a lean team operating in more than 9 countries and growing. As a team, we meet once a year physically in different countries. Responsibilities • Assist in managing inbound lead responses via email • Assist in scheduling sales calls, follow-ups as assigned by the Partnerships Team • Support the sales team with administrative tasks including data entry, maintaining sales records, client databases, and sales trackers on CRM (HubSpot) • Prepare weekly sales reports to be shared with the Partnerships Team • Support sales outreach by researching leads and preparing contact lists Requirements • 1+ years of experience in a sales support, admin, or account coordination role, preferably in media, advertising, or B2B tech/fintech • Excellent communication, organizational, and multitasking skills • Familiarity with CRM systems (e.g., HubSpot, Salesforce), G Suite, and MS Office • Detail-oriented with a proactive mindset and the ability to work independently • Understanding of digital advertising and content marketing is a plus • A passion for fintech, digital media, or B2B marketing is an advantage • Able to work remotely (no office provided), and possess the tools required (own laptop) • You should be based in South East Asia time zone, Kuala Lumpur preferred) For interested applicants, please send in your CVs to Freelancing Managed by Heyram Solutions (PG -P)

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• * Please only proceed with your application if you meet all five screening requirements listed below. Interested in the Fintech industry? Want to be able to work remotely from the comforts of your own home? Would you like to play a part in this rapidly evolving industry? The Fintech News Network The Fintech News Network covers stories and startups in the Fintech Ecosystem – i.e. Mobile Paymen t, Personal Finance, Bitcoin, Blockchain, Robo Advisor and Lending. We are present in major Fintech Hubs of the world, including Singapore, Switzerland, Hong Kong, Malaysia ,Philippines, Baltic, Africa and Middle East. We are a lean team operating in more than 9 countries and growing. As a team, we meet once a year physically in different countries. Responsibilities • Assist in managing inbound lead responses via email • Assist in scheduling sales calls, follow-ups as assigned by the Partnerships Team • Support the sales team with administrative tasks including data entry, maintaining sales records, client databases, and sales trackers on CRM (HubSpot) • Prepare weekly sales reports to be shared with the Partnerships Team • Support sales outreach by researching leads and preparing contact lists Requirements • 1+ years of experience in a sales support, admin, or account coordination role, preferably in media, advertising, or B2B tech/fintech • Excellent communication, organizational, and multitasking skills • Familiarity with CRM systems (e.g., HubSpot, Salesforce), G Suite, and MS Office • Detail-oriented with a proactive mindset and the ability to work independently • Understanding of digital advertising and content marketing is a plus • A passion for fintech, digital media, or B2B marketing is an advantage • Able to work remotely (no office provided), and possess the tools required (own laptop) • You should be based in South East Asia time zone, Kuala Lumpur preferred) For interested applicants, please send in your CVs to Freelancing Managed by Heyram Solutions (PG -P)

#J-18808-Ljbffr

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Customer Service is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key Responsibilities:**
- Provide administrative support to the Service Desk team
- Receive, validate, and log client requests, ensuring accurate detail capture
- Assist in generating customer reports and maintaining documentation
- Perform other related tasks as assigned
- No shift work required; business hours only
**Knowledge and Attributes:**
- Detail-oriented
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Assist in generating customer reports and maintaining documentation
- Calm and focused under routine tasks
- Reliable and consistent in meeting deadlines
**Academic Qualifications and Certifications:**
- High School Certification (Diploma or Degree is a plus)
**Required experience:**
- Proficient in MS Office applications
- Fresh graduates and candidates with no experience are encouraged to apply
- Excellent English, written and verbal communication skills
- Able to work in Cyberjaya (On-site)
**Good-to-have (not mandatory)**
- Cantonese and Putonghua skills
- Basic knowledge in the technology Industry or Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
+ Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required
**Academic qualifications and certifications:**
+ High School Certification
**Required experience:**
+ Basic level years of experience
+ Basic experience level in the Technology Industry and Call Centre environment
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Assistant Managed Services Client Service Desk Administrator is an entry-level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery. Key Responsibilities

Provides an administrative support service to the Managed Services Client Service Desk team. Provides entry-level administrative tasks as required by the team. May be responsible for receiving, validating, and logging client requests, capturing the detail of the request. Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization. Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests. Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information. Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf. Performs any other related task as required. To Thrive in This Role

Ambitious self-starter with ability to work under general direction. Ability to use sound judgment to escalate an issue to a higher level. Demonstrates ability to interact with a variety of stakeholders. Demonstrates required integrity to ensure excellent client service and retention. Good attention to detail and client-focused. Effective verbal and written communication skills. Ability to work in 24X7 shift structure, based on a defined roster as required Academic Qualifications and Certifications

High School Certification Required Experience

Basic level years of experience Basic experience level in the Technology Industry and Call Centre environment About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features. This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

Annual leave, birthday leave, tenure leave, international remote work leave, and more Professional trainings, career advancement and internal mobility opportunities Competitive benefits including insurance and mental wellness program

About The Job

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

Key Responsibilities

Promptly and accurately respond to customer inquiries via email, chat and phone platforms. Effectively resolve customer issues and complaints to ensure a positive customer experience. Provide clear and concise information about MoneyHero's products and services. Escalate complex inquiries or complaints to the appropriate department or supervisor. Maintain accurate records of customer interactions and inquiries. Adhere to company policies and procedures regarding customer service. Contribute to the development and improvement of customer service processes. Collaborate with team members to achieve department goals and objectives.

Qualifications

Fluency in written and spoken Hong Kong's Cantonese is mandatory. Good written and verbal communication skills in English. Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries. Proficiency in using customer service software and tools. Strong problem-solving and critical thinking skills. Ability to multitask and prioritize tasks effectively. Excellent attention to detail and accuracy. Positive and professional attitude. Ability to work independently and as part of a team.

Preferred Qualifications

Familiarity with Hong Kong’s financial services industry. Experience using Zendesk as ticketing tool

#MoneyHeroGroup

What can you expect from us?

Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.

Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.

Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

EEO Statement

MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Industries Construction Referrals increase your chances of interviewing at MoneyHero Group (Nasdaq: MNY) by 2x Get notified about new Customer Service Executive jobs in

Malaysia . Customer Experience Executive (Customer Service) - Remote/ WFH

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Malaysia MYR40,000.00-MYR60,000.00 1 month ago Outbound Calling Specialist / Client Service

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Customer Service Officer Offshore (Remote)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 day ago Customer Experience (CX) Manager - S&C GN Song Service

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Petaling Jaya, Selangor, Malaysia 1 month ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Petaling Jaya, Selangor, Malaysia 2 months ago Customer Experience Specialist - Cantonese Speaking (Remote)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Johor Baharu, Johore, Malaysia 1 month ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

George Town, Penang, Malaysia 1 month ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Federal Territory of Kuala Lumpur, Malaysia 4 days ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Johor Baharu, Johore, Malaysia 2 months ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Customer Service Executive Mandarin English Speaker 100% Work From Home Rm3000

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 week ago Trilingual Customer Experience Representative

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

E-commerce Operation Executive (Chinese Speaking)

(native Japanese) Customer Support Consultant, emails/chats (Remote)

(native Japanese) Customer Support Consultant, emails/chats (Remote)

(native Japanese) Customer Support Consultant, emails/chats (Remote)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features. This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

Annual leave, birthday leave, tenure leave, international remote work leave, and more Professional trainings, career advancement and internal mobility opportunities Competitive benefits including insurance and mental wellness program

About The Job

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

Key Responsibilities

Promptly and accurately respond to customer inquiries via email, chat and phone platforms. Effectively resolve customer issues and complaints to ensure a positive customer experience. Provide clear and concise information about MoneyHero's products and services. Escalate complex inquiries or complaints to the appropriate department or supervisor. Maintain accurate records of customer interactions and inquiries. Adhere to company policies and procedures regarding customer service. Contribute to the development and improvement of customer service processes. Collaborate with team members to achieve department goals and objectives.

Qualifications

Fluency in written and spoken Hong Kong's Cantonese is mandatory. Good written and verbal communication skills in English. Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries. Proficiency in using customer service software and tools. Strong problem-solving and critical thinking skills. Ability to multitask and prioritize tasks effectively. Excellent attention to detail and accuracy. Positive and professional attitude. Ability to work independently and as part of a team.

Preferred Qualifications

Familiarity with Hong Kong’s financial services industry. Experience using Zendesk as ticketing tool

#MoneyHeroGroup

What can you expect from us?

Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.

Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.

Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

EEO Statement

MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Industries Construction Referrals increase your chances of interviewing at MoneyHero Group (Nasdaq: MNY) by 2x Get notified about new Customer Service Executive jobs in

Malaysia . Customer Experience Executive (Customer Service) - Remote/ WFH

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Malaysia MYR40,000.00-MYR60,000.00 1 month ago Outbound Calling Specialist / Client Service

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Customer Service Officer Offshore (Remote)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 day ago Customer Experience (CX) Manager - S&C GN Song Service

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Petaling Jaya, Selangor, Malaysia 1 month ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Petaling Jaya, Selangor, Malaysia 2 months ago Customer Experience Specialist - Cantonese Speaking (Remote)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Johor Baharu, Johore, Malaysia 1 month ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

George Town, Penang, Malaysia 1 month ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Federal Territory of Kuala Lumpur, Malaysia 4 days ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Johor Baharu, Johore, Malaysia 2 months ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Customer Service Executive Mandarin English Speaker 100% Work From Home Rm3000

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 week ago Trilingual Customer Experience Representative

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

E-commerce Operation Executive (Chinese Speaking)

(native Japanese) Customer Support Consultant, emails/chats (Remote)

(native Japanese) Customer Support Consultant, emails/chats (Remote)

(native Japanese) Customer Support Consultant, emails/chats (Remote)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features. This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

Annual leave, birthday leave, tenure leave, international remote work leave, and more Professional trainings, career advancement and internal mobility opportunities Competitive benefits including insurance and mental wellness program

About The Job

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

Key Responsibilities

Promptly and accurately respond to customer inquiries via email, chat and phone platforms. Effectively resolve customer issues and complaints to ensure a positive customer experience. Provide clear and concise information about MoneyHero's products and services. Escalate complex inquiries or complaints to the appropriate department or supervisor. Maintain accurate records of customer interactions and inquiries. Adhere to company policies and procedures regarding customer service. Contribute to the development and improvement of customer service processes. Collaborate with team members to achieve department goals and objectives.

Qualifications

Fluency in written and spoken Hong Kong's Cantonese is mandatory. Good written and verbal communication skills in English. Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries. Proficiency in using customer service software and tools. Strong problem-solving and critical thinking skills. Ability to multitask and prioritize tasks effectively. Excellent attention to detail and accuracy. Positive and professional attitude. Ability to work independently and as part of a team.

Preferred Qualifications

Familiarity with Hong Kong’s financial services industry. Experience using Zendesk as ticketing tool

#MoneyHeroGroup

What can you expect from us?

Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.

Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.

Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

EEO Statement

MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Industries Construction Referrals increase your chances of interviewing at MoneyHero Group (Nasdaq: MNY) by 2x Get notified about new Customer Service Executive jobs in

Malaysia . Customer Experience Executive (Customer Service) - Remote/ WFH

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Malaysia MYR40,000.00-MYR60,000.00 1 month ago Outbound Calling Specialist / Client Service

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Customer Service Officer Offshore (Remote)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 day ago Customer Experience (CX) Manager - S&C GN Song Service

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Petaling Jaya, Selangor, Malaysia 1 month ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Petaling Jaya, Selangor, Malaysia 2 months ago Customer Experience Specialist - Cantonese Speaking (Remote)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Johor Baharu, Johore, Malaysia 1 month ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

George Town, Penang, Malaysia 1 month ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Federal Territory of Kuala Lumpur, Malaysia 4 days ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Johor Baharu, Johore, Malaysia 2 months ago (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Customer Service Executive Mandarin English Speaker 100% Work From Home Rm3000

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 1 week ago Trilingual Customer Experience Representative

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

E-commerce Operation Executive (Chinese Speaking)

(native Japanese) Customer Support Consultant, emails/chats (Remote)

(native Japanese) Customer Support Consultant, emails/chats (Remote)

(native Japanese) Customer Support Consultant, emails/chats (Remote)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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This is a fully remote role based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship. About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan. The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day. What We Offer

You will be entitled to a competitive salary and attractive benefits, including: Annual leave, birthday leave, tenure leave, international remote work leave, and more Professional trainings, career advancement and internal mobility opportunities Competitive benefits including insurance and mental wellness program About the Job

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction. Key Responsibilities Promptly and accurately respond to customer inquiries via email, chat and phone platforms. Effectively resolve customer issues and complaints to ensure a positive customer experience. Provide clear and concise information about MoneyHero's products and services. Escalate complex inquiries or complaints to the appropriate department or supervisor. Maintain accurate records of customer interactions and inquiries. Adhere to company policies and procedures regarding customer service. Contribute to the development and improvement of customer service processes. Collaborate with team members to achieve department goals and objectives. Qualifications Fluency in written and spoken Hong Kong's Cantonese is mandatory. Good written and verbal communication skills in English. Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries. Proficiency in using customer service software and tools. Strong problem-solving and critical thinking skills. Ability to multitask and prioritize tasks effectively. Excellent attention to detail and accuracy. Positive and professional attitude. Ability to work independently and as part of a team. Preferred Qualifications Familiarity with Hong Kong’s financial services industry. Experience using Zendesk as a ticketing tool What can you expect from us?

Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission. Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives. Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun. Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group EEO Statement

MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and are committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics. Privacy and Data

When you apply for a job on this site, the personal data contained in your application will be collected by MoneyHero Group. Your data is stored in a range of systems and formats and will be processed for recruitment purposes in accordance with applicable data protection laws and the group's privacy policy. Your information may be shared internally for the recruitment process and with service providers involved in recruitment activities. For details, see the group's privacy and data handling information.

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