764 Telephone Operator jobs in Malaysia

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.

What will I be doing?

As the Operator , you will be responsible for performing the following tasks to the highest standards:

• Actively seeking verbal feedback from customers and team members at every opportunity.

• Agree on and implement actions to make improvements to customer service.

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.

• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Manager / Guest Service Manager.

• Handle complaints promptly and efficiently, taking the necessary action and informing the Manager / Guest Service Manager to follow-up where appropriate.

• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).

• Maintain guest history records to assist with returning guests.

• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.

• Be available to assist on duty in the hotels during any busy days or special events.

• Be proactive towards customers, assisting them with any reasonable requests, and training all team members to see these things before the customers ask.

• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.

• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.

• Up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.

• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.

• Provide and ensure that all team members provide on time wake-up call services for hotel guests.

• Knowledgeable of Hilton’s departmental standards and run the Communication Centre as a MAGIC Centre according to brand standards, explaining standards to the team, assess their performance against these standards and monitor standards through regular standards review checks.

• Familiar with operating the telephone, FCS, OnQ PM and Micros system.

• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.

• Take on an active role in the Guest Service Centre.

• Transfer all internal and external guest calls to the appropriate parties correctly, with minimal delay.

• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service, implementing and following through with improvements identified.

• Manage all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Communication Supervisor.

• Describe, assign and delegate duties and authorities for the operation of the department at all times.

• Understand what’s going on in other departments and its implication for your own department.

• Plan ahead and ensure adequate resources are available.

• Coordinate with Housekeeping and Engineering department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained.

• Communicate effectively with the F&B and Kitchen team to ensure in-room dining quality and effectiveness.

• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communication Centre team members are familiar with the procedures too.

• Ensure the shift is reviewed, and handovers and briefings are carried out.

• Maintain in-depth technical knowledge and skills required for the job.

• Maintain guest histories to assist with returning guests.

• Attend and participate in regular operational and hotel meetings.

• Carry out any other reasonable duties and responsibilities as requested by the Communication Manager.

• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.

• Represent the needs of the team to others in the hotel and getting members of the team to work cooperatively with others.

• Take on an active role in the team, ensuring effective communication and work as a team in order to reach goals and targets.

• Be aware of potential highs and lows in the business.

• Forecast potential costs.

• Follow company control procedures, controlling costs without compromising standards.

• Communicate relevant financial information to the team

• Understand the quantity and quality of people needed to operate the department.

• Plan and ensure that departmental orientation is carried out.

• Regularly review individual and team performance against objectives and provide feedback.

• Develop and implement department training plans to meet business needs.

• Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs, introducing appropriate product knowledge courses to team members.

• Participate in trainer programs, providing structured training to people starting careers in the hospitality industry.

• Understand relevant Health & Safety legislations and their implications on the department’s operation.

• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.

• Maintain personal presentation to hotel and Hilton standards.

• Ensure that all reporting and servicing deadlines are met on a timely basis.

• Adhere to the hotel’s security and emergency policies and procedures.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Operator Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.

• Understand basic spoken English to meet business needs.

• Maintain a high customer service focus by approaching your job with the customers always in mind.

• Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.

• Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.

• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

• Good organization and coordination skills.

• Strong sense of responsibility and self-motivation.

• Patient and responsible to solve all problems.

• Able to maintain excellent relations with team members.

• Able to work under great physical and mental pressure.

• Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.

• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

• Familiar with computer systems preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Telephone Operator- MAGIC

Location: null

Requisition ID: HOT0BUOZ

EOE/AA/Disabled/Veterans

#J-18808-Ljbffr

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.
**What will I be doing?**
As the Operator , you will be responsible for performing the following tasks to the highest standards:
- Actively seeking verbal feedback from customers and team members at every opportunity.
- Agree on and implement actions to make improvements to customer service.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the related Manager / Guest Service Manager.
- Handle complaints promptly and efficiently, taking the necessary action and informing the Manager / Guest Service Manager to follow-up where appropriate.
- Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
- Maintain guest history records to assist with returning guests.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Be available to assist on duty in the hotels during any busy days or special events.
- Be proactive towards customers, assisting them with any reasonable requests, and training all team members to see these things before the customers ask.
- Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
- Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
- Up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
- Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
- Provide and ensure that all team members provide on time wake-up call services for hotel guests.
- Knowledgeable of Hilton's departmental standards and run the Communication Centre as a MAGIC Centre according to brand standards, explaining standards to the team, assess their performance against these standards and monitor standards through regular standards review checks.
- Familiar with operating the telephone, FCS, OnQ PM and Micros system.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Take on an active role in the Guest Service Centre.
- Transfer all internal and external guest calls to the appropriate parties correctly, with minimal delay.
- Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service, implementing and following through with improvements identified.
- Manage all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Communication Supervisor.
- Describe, assign and delegate duties and authorities for the operation of the department at all times.
- Understand what's going on in other departments and its implication for your own department.
- Plan ahead and ensure adequate resources are available.
- Coordinate with Housekeeping and Engineering department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained.
- Communicate effectively with the F&B and Kitchen team to ensure in-room dining quality and effectiveness.
- Be completely familiar with all emergency procedures and the fire system, ensuring that all Communication Centre team members are familiar with the procedures too.
- Ensure the shift is reviewed, and handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Maintain guest histories to assist with returning guests.
- Attend and participate in regular operational and hotel meetings.
- Carry out any other reasonable duties and responsibilities as requested by the Communication Manager.
- Understand the goals of the hotel and the department's role in achieving them, communicating the goals to the team.
- Represent the needs of the team to others in the hotel and getting members of the team to work cooperatively with others.
- Take on an active role in the team, ensuring effective communication and work as a team in order to reach goals and targets.
- Be aware of potential highs and lows in the business.
- Forecast potential costs.
- Follow company control procedures, controlling costs without compromising standards.
- Communicate relevant financial information to the team
- Understand the quantity and quality of people needed to operate the department.
- Plan and ensure that departmental orientation is carried out.
- Regularly review individual and team performance against objectives and provide feedback.
- Develop and implement department training plans to meet business needs.
- Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs, introducing appropriate product knowledge courses to team members.
- Participate in trainer programs, providing structured training to people starting careers in the hospitality industry.
- Understand relevant Health & Safety legislations and their implications on the department's operation.
- Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.
- Maintain personal presentation to hotel and Hilton standards.
- Ensure that all reporting and servicing deadlines are met on a timely basis.
- Adhere to the hotel's security and emergency policies and procedures.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
An Operator Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
- Understand basic spoken English to meet business needs.
- Maintain a high customer service focus by approaching your job with the customers always in mind.
- Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
- Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
- Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Good organization and coordination skills.
- Strong sense of responsibility and self-motivation.
- Patient and responsible to solve all problems.
- Able to maintain excellent relations with team members.
- Able to work under great physical and mental pressure.
- Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Familiar with computer systems preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Telephone Operator- MAGIC_
**Location:** _null_
**Requisition ID:** _HOT0BUOZ_
**EOE/AA/Disabled/Veterans**

Basic: RM6 per hour
Working Hour:
Type: Part Time
Monday - Thursday: 8.45AM - 5.45PM
Friday: 8.45AM - 4.45PM
Location: Kuala Lumpur

Requirements

• Able to converse in English & Bahasa
• Customer Service Driven
• Able to adapt to new environment

Job Responsibilities

• Answer calls and transfer to the person in charge of the department
• Assist customers pertaining to products (Basic)

#J-18808-Ljbffr

**Additional Information** Malaysian Only
**Job Number** 25130953
**Job Category** Rooms & Guest Services Operations
**Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description:**
You will be responsible for providing an excellent and consistent service to the guests. The Telephone Operator is responsible for providing excellent guest service by managing guest inquiries and handling various administrative tasks as well as interacting with guests to ensure a smooth and enjoyable experience.
**Qualifications:**
+ Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.
+ Ideally with a university degree/diploma in Hospitality or Tourism management.
+ Work experience in customer service field within luxury hotels is preferred. Fresh graduates are welcome.
+ Excellent communication and interpersonal skills, strong organizational, and multitasking abilities.
+ Basic computer skills, including proficiency in Microsoft Office Suite (Excel, Word).
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Park Hyatt Kuala Lumpur
**Job Level:** Full-time
**Job:** Guest Service Operations
**Req ID:** KUA002389
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information**
**Job Number** 25133138
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Executive Apartments Kuala Lumpur, 17 Jalan Kia Peng, Kuala Lumpur, Malaysia, Malaysia, 50450VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25114208
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Executive Apartments Kuala Lumpur, 17 Jalan Kia Peng, Kuala Lumpur, Malaysia, Malaysia, 50450VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Who We Are Looking For

We are looking for a dynamic and service-oriented individual to join USANA as a Customer Service Representative, based in Malaysia. While the role is located in Malaysia, it is specifically dedicated to supporting our Singapore-based Brand Partners and customers through calls and emails. In this role, you will be responsible for delivering exceptional customer service that reflects and upholds USANA’s strong reputation. Your key responsibilities will include responding to customer inquiries and requests, processing orders and new applications, and resolving issues or concerns in a prompt and professional manner.

What You Will Do as a USANA Customer Representative

Responsibilities:

• Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.
• Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.
• Responding efficiently and accurately to Brand partners or customers, explaining Company’s policies and procedures together with possible solutions, to help the customers feel supported and valued.
• Building relationship with Brand partners or customers and listening to their feedback or concerns to improve Brand partners and customer retention.
• Equipped with strong knowledge of products, Company’s mobile apps, and intranet to support Brand partners or customers and provide guidance if needed.
• Providing recommendations or upselling products or business solutions that may better suit Brand partners’ or customers’ needs.
• Identify and escalate issues to overseeing supervisor.
• Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
• Regularly updates job knowledge by studying new product descriptions and actively participate in training opportunities.

Working Hours:

Monday to Friday, 11:00 AM – 8:00 PM

Qualifications/Knowledge, Skills & Abilities Requirements:

• Diploma with minimum 2 years customer service experience preferred.
• Superior listening, verbal, and written communication skills in both English and Mandarin.
• Mandarin speaking candidates are encouraged to apply as job require dealing with Chinese speaking customers.
• Ability to handle stressful situation appropriately.
• Customer-oriented with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Basic computer knowledge and working knowledge of order entry system.
• Will be based in USANA Malaysia office situated in Bangsar South, Kuala Lumpur.

About USANA

Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle. But our commitment to excellence goes far beyond our products. USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20 different markets around the world.

Community is at our core. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Diversity, Equity, and Inclusion Council, we create a company culture where all members of the USANA Family feel cared for, included, and valued.

USANA employees do more than work for our company––we embody the culture, and we live our company values: Excellence, Integrity, Health, and Community. We are committed to doing whatever it takes to ensure USANA’s direct-selling Associates are supplied with whatever they need to become successful.

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Customer Service Officer - Inbound Call Center

Join to apply for the Customer Service Officer - Inbound Call Center role at Allianz Malaysia

Customer Service Officer - Inbound Call Center

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Officer - Inbound Call Center role at Allianz Malaysia

64896 | Customer Services & Claims | Professional | ((custPositionClusterCSB)) | Allianz Malaysia | Full-Time | Temporary

Job Summary

As a Customer Service Associate, the role is responsible to deliver the Allianz Experience at every interaction. He/She will live up to Allianz Values in delivery service to customers, agents and colleagues, and very passionate about understanding customers, knowing their needs and expectations and working towards exceeding them.

Key Responsibilities

• Be the face of Allianz - possess strong focus on customer experience; deliver high quality standards and service level to serve the existing customer to handle accident (and road side assistance) and other inquiries via phone calls including emails, mails, faxes and/or social media within the agreed TAT and with the objective of achieving highest level of customer satisfaction.
• Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution.
• Responsible to perform proper escalation including unresolved complaints to respective unit or Customer Feedback Center for resolution and adhere to Allianz’s Complaint Governance.
• Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
• You are to participate in customer on-boarding including but not limited to Claims on boarding; survey calls etc.
• Proactively recover service lapses to promote customers’ loyalty.
• Capture customer feedback and systematically escalate them to respective person-in-charge for review and action.
• Proactively educate customers on our services available on the customer portal or any other relevant platforms which could benefit customer.
• Compliant to company’s standard and policies; as well as regulatory guidelines.
• Continuously and proactively improve on product knowledge for Allianz Life and General.
• Maintain confidentiality of all information according to data privacy requirement.
• Undertake other duties and assignments assigned by the management as and when required.
  
  

Key Requirements

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Fresh Graduates are encouraged to apply.
• At least 1 year(s) of working experience in the related field is required for this position. Proven experience as call center staff or relevant position.
• Able to speak and write fluently in English, Bahasa Malaysia and Mandarin (as this role require to support mandarin speaking customers & agents)
• Active listener with excellent communication, interpersonal and rapport building skills.
• Sound judgement and critical thinking.
• Outstanding organizational, strong time management and multitasking abilities.
• A patient and empathetic attitude.
• Adaptability and flexibility.
• Applicants must be willing to work in Plaza Sentral,KL Sentral.
• Preferably Entry Level (Fresh Grads) / Junior Executives specializing in Customer Service or equivalent.
• Contract position(s) available.
  
  

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Financial Services and Insurance

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