What Jobs are available for Telekom Malaysia in Selangor?

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Network Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Network Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
**Key responsibilities:**
+ Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
+ Ensures that any software that is part of the solution is installed and configured according to client requirements.
+ Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
+ Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
+ Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
+ Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
+ Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
+ Ensures the efficient and comprehensive resolution of incidents and requests.
+ Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
+ Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
+ Provides second line remote and onsite technical support to clients.
+ Provides second line field engineering services to clients.
+ Reports and escalates issues to 3rd party vendors if necessary.
+ Follows the required handover procedures for shift changes to ensure service continuity.
**To thrive in this role, you need to have:**
+ Good communicate skills, both verbal and written.
+ Ability to plan activities and projects well in advance and take into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
+ Collaboration certifications such as - Valid CCNP Collaboration Certification, Security devices, Firewall Certifications required
**Required experience:**
+ Minimum 5 years hands-on experience implementing LAN, WAN and security devices, possesses deep knowledge on network troubleshooting
+ Moderate level experience in technical support to clients.
+ Moderate level experience in diagnosis and troubleshooting.
+ Moderate level experience providing remote and onsite support in Collaboration technologies
+ Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
+ Moderate level experience of Network routing, switching and security devices
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
Do you have the heart of a network engineer? Do you want to make a real impact? Roche needs you! We seek a dedicated and creative Network Reliability Engineer (Data Network Specialist) to support our internal consumers in defining the optimum solutions to fulfill their needs. You will be leading and supporting the deployment of network infrastructure for Roche affiliates globally, with focus on the APAC region.
Our network is vast. It connects over 100,000 users. It spans more than 15,000 devices. We use the latest in LAN, WAN, Wireless, and Data Center LAN technologies. Help us support and grow the Roche Corporate Network.
Are you ready to face technical challenges head-on? Do you want to drive innovation in a global network? At Roche, your skills are essential, as you will be at the backbone of our connectivity solutions.
**You will be:**
+ Acts as a Data Network Management Services liaison to our consumers (Roche affiliates)
+ Implement data network solutions based on our engineering standards
+ Supports and coordinates Roche affiliates network requests and changes
+ Coordinates engagement with Roche vendors and third party suppliers. Collaborates both, with internal parties as well as external providers on projects, escalations and resolutions of problems
+ Drive innovation through cutting-edge technologies and push forward our commitment to excellence and improvement
**Who you are:**
+ Bachelor's degree in Computer Science, Engineering or equivalen. 5+ years working experience as a network engineer on supporting and implementing complex data networks (LAN, WAN, and Wireless LAN)
+ Professional network certification (CCNP) or equivalent technical expertise. Experience on working with external vendors and service providers (telecom carriers)
+ Good understanding of global WAN, LAN and related routing/switching protocols. Working knowledge of security devices, such as firewalls, proxies and VPNs. Knowledge of ITIL as a model for operations support
+ Fluency in English, both written and spoken; additional language skills are an asset
+ **Additional Requirements:** Open to flexible working hours and occasional overtime. Ability to work and collaborate in virtual team. Comfortable to communicate with stakeholders, vendors and colleagues across different geographies
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**