202 Telecoms Engineer jobs in Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Posted Tuesday 4 March 2025 at 16:00 | Expires Monday 7 April 2025 at 15:59

Company Overview

Prometric is a trusted provider of technology-enabled testing and assessment, its market-leading test development and test delivery solutions allow clients to develop and launch global testing programs as well as accurately measure program results and performance quality. Prometric reliably develops, delivers and administers more than 8 million tests a year on behalf of more than 350 clients in the academic, corporate, financial, government, healthcare, professional and IT markets. It delivers tests flexibly via the web or by utilizing a robust network of thousands of test centers in more than 160 countries

General Summary

The Voice Engineer is responsible for designing, configuring, deploying and supporting the companies Genesys Cloud voice communication infrastructure. He/she must ensure that service is continuous and uninterrupted by proactively identifying and resolving potential issues. He/she must provide a full range of support in rapidly troubleshooting and resolving performance problems, as needed. This individual is also responsible for configuring and optimizing all telephony systems and services across Prometric’s global estate spread across the US, EMEA and APAC regions.

Duties and Responsibilities

• Research, plan and implement Voice projects and communicate to all Business stakeholders.
• Be proactive and identify, troubleshoot voice and contact center issues.
• Ability to develop and deploy omnichannel flows (IVR, Chat, Email etc) in Genesys Cloud Architect.
• Configure new tools, process and workflows to meet business needs
• Coordinating telecommunications changes with corporate users
• Maintain documentation for all telecommunications systems / devices
• System capacity planning - Trucking, ports, and licenses
• Work and troubleshoot on internal Telecommunication ticket system
• Work with business stakeholders and vendors
• Manage cloud-based telecom infrastructure, SIP trunks, WebRTC, Toll-free numbers etc
• Have excellent interpersonal skills and work closely with and share knowledge with wider teams
• Experience managing Session Border Controllers (SBCs)
• Experience with Unified Communications & Collaboration platforms (Microsoft Teams)
• Be part of the Voice on Call Rota

Knowledge and Skills Required

• Third level degree in a related discipline required.
• Minimum 2 years working with Genesys Cloud Products
• Genesys cloud certified Professional (GCP-GC) is highly desirable.
• Knowledge of Avaya would be advantageous.
• Excellent communication skills, both verbal and written
• Experienced in Genesys Architect, WFM, QM, Reporting, Chatbots and CRM systems.
• Experienced in ACD, call center environments.
• Good working knowledge of TCP/IP, DHCP and QoS
• Good working Knowledge of Telephony infrastructure – SBCs, POTS, ISDN, PRI, voice channels
• SIP troubleshooting experience
• Equipped to work as part of a geographically dispersed team to meet aggressive goals
• Ability to meet predetermined deadlines with shifting priorities
• Excellent organizational skills
• Ability to work independently with some guidance.
• Well versed in Microsoft Office products

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Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

Job Summary

We are looking for various experienced Network Engineers with Aruba / Huawei products experience to join our growing team in Malaysia.

This is a 12 month base renewable contract.

Role Overview:

As a Consultant , you will be responsible for designing, developing, and implementing complex network and security solutions tailored to our clients' needs. You will work closely with clients, internal engineering teams, and technology partners to ensure seamless integration, compliance, and performance.

This role requires expertise in enterprise networking, cybersecurity frameworks, cloud security, and emerging technologies like SASE, Zero Trust, and SD-WAN .

Key Responsibilities:

Solution & Design:

• Lead end-to-end solution design for complex networking and security projects, ensuring seamless integration with existing infrastructures.
• Develop high-level and detailed network architecture blueprints , considering scalability, security, and performance.
• Provide technical expertise in firewalls, VPNs, SD-WAN, network segmentation, and threat detection solutions .
• Implement Zero Trust and SASE (Secure Access Service Edge) architectures for enterprise clients.
• Guide clients through cloud security best practices in AWS, Azure, and GCP environments .
• Work closely with sales and business development teams to define client needs and propose tailored network and security solutions .
• Lead technical presentations, workshops, and proof-of-concept (PoC) engagements .
• Develop RFP responses, solution proposals, and cost estimates for enterprise customers.

Implementation & Delivery:

• Collaborate with project teams to ensure smooth deployment, integration, and optimization of network security solutions.
• Define best practices and governance models for security implementations.
• Assist in troubleshooting complex network and security issues in client environments.

Technology & Innovation:

• Stay ahead of emerging technologies in networking and security, including AI-driven threat intelligence, cloud security automation, and security orchestration .
• Provide insights into new vendor offerings and industry trends .
• Work with technology partners (Cisco, Palo Alto, Fortinet, Juniper, etc.) to leverage the latest innovations.
• Work closely with clients, engineers, vendors, and cross-functional teams to ensure successful project delivery.
• Mentor and guide junior consultants and engineers , promoting knowledge sharing and upskilling.
• Assist in developing standard operating procedures (SOPs) and best practices for security integration projects.

Required Skills & Experience:

8-15 years of experience in network and security architecture within system integrators, managed service providers (MSPs), or enterprise IT environments .

Strong expertise in enterprise networking (LAN, WAN, SD-WAN, MPLS, BGP, OSPF, VXLAN, etc.) .

Proven experience with next-generation firewalls (NGFW), VPNs, intrusion detection/prevention (IDS/IPS), DDoS protection, and endpoint security solutions .

Deep knowledge of Zero Trust frameworks, SASE, network segmentation, and microsegmentation strategies .

Expertise in cloud security solutions for AWS, Azure, and GCP .

Hands-on experience with network automation (Terraform, Ansible, Python) and security orchestration (SOAR, SIEM, XDR) .

Familiarity with regulatory compliance frameworks (ISO 27001, NIST, PCI-DSS, GDPR, SOC 2, etc.).

Strong client-facing and pre-sales experience , with the ability to present and communicate complex solutions effectively.

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting and Telecommunications

Referrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) by 2x

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Network Engineer Posting Date : 21 Aug 2025 | Close Date :19 Nov 2025

Client Background: storage device production , R&D, logistics, and support.

Location: Bayan Lepas, Penang

Tenure: Permanent

Salary Range:

Headcount: 1

Key responsibilities:

• Provide support to plan, build, and manage complex Manufacturing/Office LAN/WAN/VPN and wireless infrastructure.
• Implement changes to hardware and/or software that improve network performance, speed and connectivity.
• Troubleshoot network issues including BGP, OSPF, VLAN, Spanning Tree, WAN, network hardware/software, wireless etc.
• Align with Global Network Services team to incorporate company standards and preferred practices into local site network builds.
• Ensure local/regional network infrastructure is properly monitored. Act as point of contact and Subject Matter Expert to respond to network incidents/service requests according to Service Level Agreements.
• Partner with Security or Cyber Defense team to fix detected vulnerabilities with systems and users to maintain high security standard.
• Interact/communicate with vendors, service providers, peers, stakeholders, and business units for effective integration/operations of services and systems.
• Plan and participate in IT projects and Maintenance Window activities.
• Maintain close collaboration with other global IT functional teams.

Qualifications

PREFERRED:

• Minimum 4 - 6 years professional experience in Network Routing, Switching, Wireless, and Network Security.
• Good understanding of network design practices from small office to large campus.
• Hands-on experience and knowledge in networking technologies/solutions including BGP, OSPF, HA, VLAN, Spanning Tree, EtherChannel, QoS, WAN, etc.
• Good understanding of data center networking technologies and solutions including Cisco/Arista switches, WAN routers, structured cabling etc.
• Good understanding of network utility services including TFTP, FTP, DNS, DHCP, NTP, SNMP, SYSLOG, etc.
• Proactive and resourceful.
• Familiar with network scanning/analysis procedures and toolsets for network readiness assessments.
• Experience working in a manufacturing environment is a plus.
• Technical certification such as CCNA or equivalent is preferred.

The company is a Malaysian-based IT Solution Provider and System Integrator focusing on providing enterprise-grade IT solutions for corporate and enterprise clients, established since the year 1998. They work with renowned principals such as APC, Aruba, Cisco, Dell EMC, Fortinet, HP Enterprise, Huawei, Microsoft, Sangfor, Vertiv, VMware, etc. to offer solutions for various business-critical needs. The company position themselves as a solution-driven partner for our customers instead of being a product pusher whose sole intention is only on selling and trading. Over the years, their passion remains unchanged helping corporate customers adopt IT solutions to increase IT manageability, business efficiency and work productivity.

Job Description:

Network Engineer in charge of technical aspect in implementing and support of IT network projects for clients. Their duties include attending project meeting, technical requirement study, project planning and technical deployment of the network infrastructures project with other project team members. Other scope including taking part in technical support of any possible network operation faults, finer tuning and maintenance.

job Requirement:

• Diploma , Advance Diploma or Bachelor's Degree in Computer Science/Information Technology, Engineering (Telecommunications) or equivalent
• IT Network knowledge (OSI network layers, TCP/IP, Switching, Routing, VLAN , Wireless)
• IT Security knowledge (Firewall, EndPoint Security, Policy and Enforcement of Unified Threat Management)
• Ability to understand, produce network diagrams, documentation for design and planning network systems
• Strong ability with interest to pickup and learn new technology or solution through technical research, training, hand on trial, and self R&D
• Proficient in English communication with ability to speak and write effectively , capable of respond to calls and meetings with customers,team member and vendors
• Hands-on experience with configuration, monitoring and network diagnostic
• CCNA/HCIA or higher would be added advantage
• Project management experience or having been integral to projects would be advantage
• Result oriented with excellent process and SOP executor with right attitudes is important.
• Minimum 2-5 years working experience in IT network support position

Job Responsibilities:

• Participate in given technical assignment in companies network infrastructure project.
• Involve and take part in project study for network infrastructure design
• Communicate and collaborate with multitier personnel, such as clients, partners and vendors for scope of deliverable.
• Take part in project delivery, management, Installation, configure, test and maintain network infrastructure
• Prepare pre and post-project documentation
• Liaise with vendors and IT personnel for solution resolution and escalation if require.
• Attending to Level-2/3 support and troubleshooting to resolve issues and ensure meeting SLA
• Act as advisor and technical educator for non technical team members in aspect of IT network knowledge and know how.

Working Hour:

• Monday to Friday, 8:30am 6:00pm
• Occasionally Weekend and Public Holiday on Project basis

Responsibilities

• 3-5 years of related experience, with a preference for candidates who have led projects.
• Familiar with basic server and storage principles, proficient in managing and configuring VMware vCenter + ESXi , Hyper-V , KVM/AHV
• Experienced with hardware from brands such as DELL, and HPE, as well as storage devices.
• Proficient in configuring, managing, and maintaining Linux servers.
• Skilled in using monitoring tools like Site 24X7 , Zabbix and Grafana; experience in Zabbix integration is a plus.
• Proficient in analyzing and reflecting Server conditions and member performance through reports.
• Excellent team management skills are preferred, with experience in remote team management across multiple distributions.
• Having ITIL is a plus, Necessary qualidfied Dell or equivelant certification for HPE .
• Responsible for managing data centers, workplace server systems, and teams within the region.
• Troubleshooting and Diagnostics : Error Interpretation , RCA and Diagnostics , Performance Optimization ) , SPOF and bottleneck identificationResponsible for optimizing server quality, performance analysis, troubleshooting, problem diagnosis, continuous improvement and optimization within the region, establishing server operation and maintenance records, monitoring server security, ensuring efficient transmission of internal data, and ensuring the safe and stable operation of various systems;
• Responsible for the construction and operation management (new construction and acquisition) of the company's data center server and workplace server;
• Having the ability to analyze and solve complex server problems, and having experience in designing, planning, implementing, and maintaining server construction projects is preferred.
• Proficient in at least one mainstream large-scale servering solution and redundant backup solution in the industry, and have experience in implementation, deployment, and operation and maintenance.
• Troubleshoot software and hardware issues, resolve failures, and optimize system performance. Device Setup and Configuration script ( Templating)
• Documentation and Knowledge Management : Automation and Tooling , Monitoring and Alerting , PPM and reporting

Nice To Have:

• Proficient in using web server tools such as Nginx, HaProxy, and Tomcat.
• Skilled in scripting languages such as Python or Shell.
• Experience in data center operations is a plus.
• Develop appropriate operation and maintenance standards and documents, guide and supervise the server operation and maintenance team to do a good job in daily operation and maintenance work, optimize the workflow of the server operation and maintenance team, and improve work efficiency;
• server physical resources: Understand DC well, bridge, information room, and routing standards, and have more than 3 years of experience in implementing relevant standards, risk transformation, expansion, and scheme review

We are looking for a skilled Network Engineer with a solid understanding of network technologies to join our team. You will be responsible for maintaining, troubleshooting, and optimizing network infrastructure, focusing on L2-level support, incident management, and ensuring the network operates efficiently. The ideal candidate will have experience with network devices, troubleshooting techniques, and a strong focus on day-to-day network operations.

• Network Setup & Configuration: Assist in the configuration and installation of LAN, WAN, and wireless network systems.
• L2 Support & Troubleshooting: Handle L2-level network issues, providing resolution for connectivity, hardware, and performance-related problems.
• Network Monitoring: Monitor network performance and identify potential issues or bottlenecks, escalating more complex issues when necessary.
• Device Configuration & Maintenance: Maintain and configure routers, switches, firewalls, and other network devices.
• Security Management: Implement basic network security measures, such as firewalls and VPNs.
• Documentation: Maintain accurate records of network configurations, incidents, and resolutions.
• Collaboration: Work with other IT teams and senior engineers to support overall system functionality and integration.
• Common tools/Technologies:
• Cisco, Juniper, Alcatel routers and switches
• Firewalls (e.g., Fortinet, Palo Alto, Checkpoint)
• Network Monitoring Tools (e.g., SolarWinds, PRTG)
• VPN technologies (IPsec, SSL)

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member’s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member’s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member’s Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history.

WORQ’s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.

Job Descriptions :

Network Design and Implementation: Design, configure, and deploy network infrastructure solutions to meet business requirements.

Network Monitoring and Maintenance: Monitor network performance, troubleshoot issues, and perform regular maintenance to ensure optimal performance and availability.

Security and Compliance: Implement security measures and best practices to protect the network from threats and ensure compliance with industry standards.

Network Optimization: Continuously improve network performance, scalability, and efficiency by evaluating and implementing new technologies and solutions.

Documentation: Maintain accurate network documentation, including diagrams, configurations, and policies.

Collaboration: Work closely with cross-functional teams, including system administrators, IT support, and on ground operations team to resolve network-related issues and support new outlets project requirements.

Capacity Planning: Assess network capacity requirements and plan for future growth.

Vendor Management: Collaborate with vendors and service providers to procure and maintain network equipment and services.

Job Requirements :

Bachelor's degree in Computer Science, Information Technology, with Networking as a focus or related field (or equivalent work experience).

Proven experience as a Network Engineer with minimum 2 years experience.

Strong knowledge of networking concepts, protocols, and technologies (e.g., TCP/IP, OSPF, SDWAN, STPs, QoS, IPSec etc.).

Familiar with setting up & troubleshooting printers, CCTV, Access Control, VoIP, Wireless, Switch, Firewalls, and Server.

Experience in setting up network monitoring and troubleshooting tools (Zabbix, Wireshark, Iperf etc.) are a plus.

Familiarity with network security best practices and tools.

CCNA / CCNP or other relevant certifications are a plus.

Excellent technical & non-technical communication skills.

A self-starter able to work independently but comfortable working in a team environment.

Strong problem-solving and analytical abilities.