167 Technology Transformation jobs in Malaysia

JOB SUMMARY

Reporting to the Change Management Head, this is a Change Management managerial role within a Transformation Office team to oversee related change management strategy development and operationalization, across the life cycle for the implementation of complex, large scale strategic transformation from projects to portfolio.

JOB SCOPE

Strategic Change Management:

• Identify and proactively address changes impacting the organization, initiating timely and effective change management strategies.
• Collaborate with stakeholders to develop comprehensive strategies aligned with transformation objectives for seamless adoption.

Change Planning & Execution:

• Conduct thorough analyses, including stakeholder assessments, change impact assessments, and readiness surveys, to anticipate challenges and devise actionable solutions.
• Develop and implement detailed change management plans incorporating change networks, impact assessments, and engagement initiatives.
• Oversee the execution of change strategies, ensuring timelines, scope, and budgets are met effectively.

Stakeholder & Communication Management:

• Cultivate strong stakeholder relationships to secure support and buy-in, aligning initiatives with organizational policies.
• Manage and execute communication plans using diverse channels such as newsletters, Yammer, roadshows, and town halls.
• Create impactful change narratives and materials to enhance engagement and understanding.

Monitoring & Continuous Improvement:

• Measure the effectiveness of change initiatives through KPIs, including adoption rates, resistance levels, and employee satisfaction.
• Establish and update Change Management Dashboard.
• Maintain and improve Change Management Playbooks, ensuring alignment with best practices and organizational needs.
• Identify and mitigate risks to sustain successful transformation outcomes.

Team Leadership & Advisory:

• Manage and upskill subordinate teams, ensuring high-quality delivery of change management functions.
• Provide advisory services and training to internal stakeholders based on updated Playbooks and evolving organizational needs.

JOB REQUIREMENTS

• Mastery in Change Management: Proficiency in established methodologies (e.g., ADKAR, Kotter’s Eight Steps) and proven ability to lead impactful transformations.
• Exceptional People Skills: Clear and persuasive verbal and written communication skills tailored to diverse audiences.
• Strong Analytical Skills: Ability to assess stakeholder feedback, readiness metrics, and performance indicators to inform strategies.
• Strong Organizational Psychology Insight: Deep understanding of human behavior in the workplace, including motivation, resistance, team dynamics, and cultural influences.
• Strong Writing Skills: Advanced ability to craft clear, compelling, and written materials such as change narratives and stakeholder engagement plans.
• Leadership & Collaboration: Proven ability to manage stakeholders, lead teams, and foster collaboration across departments.

JOB QUALIFICATIONS

• Malaysian citizen.
• Possess a bachelor’s degree in Change Management, Business, Mass Communications, Organization Psychology, or equivalent qualification from accredited higher learning institutions.
• Pass Malay Language including oral test at Sijil Pelajaran Malaysia (SPM) level or equivalent as recognized by the Government.
• A minimum of 10 years of experience in change management or transformation programs, preferably within large organizations.
• Certification such as Certified Change Management Professional (CCMP) or PROSCI is highly desirable.
• Candidate is required to present project portfolio related to change management that he or she has led as Change Manager.

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of the advertisement.

Purpose of Role

The role of a Change Management (CM) Consultant is to facilitate and support individuals through transitions within an organization. The consultant plays a crucial part in helping organizations navigate change, be it technological transformation, process improvement, or structural reorganization. Specifically, they ensure the seamless adaptation of existing business processes to meet the requirements of new IT systems. In doing so, CM Consultants assist employees and stakeholders in embracing and adopting new ways of working, technologies, or processes.

Essential Duties and Responsibilities

1. Oversee organizational change triggered by process, system changes or projects of various complexities to ensure the successful communication, adoption, and integration of changes into the new ways of working.

2. Execute and support the change management activities of the project.

3. Design, create, and oversee the distribution of communication materials including newsletters, posters, infographics, and presentations.

4. Plan, prepare and execute CM deliverables, with combined efforts from business community and project team e.g. change impact assessment, training summary report, and adoption plan.

5. Perform gap analyses to identify discrepancies between current processes and the capabilities of the new IT systems, proposing solutions to bridge those gaps.

6. Assess the impact of process adaptations on different stakeholders, departments, and overall business operations. Work closely with cross-functional teams, including business analysts, project managers, change management team and end-users, to ensure seamless integration of adapted processes.

7. Coordinate training program for end-users to ensure a smooth transition to the adapted processes facilitated by the new IT systems. Administer training evaluations to gather feedback from participants. Use this feedback to improve the quality of training programs continuously.

8. Stay updated on industry best practices in change management and process adaptation.

Qualifications

1. Bachelor’s degree or master’s degree in relevant fields e.g. communications, organizational psychology, human resource or equivalent in business or IT.

2. Added advantage with Change Management or Organizational Development certification, knowledge on change management methodologies.

3. Minimum 3 - 5 years of experience in change management roles, business process analysis and adaptation.

4. Familiarity with project management methodologies commonly used in IT projects is a bonus, e.g. Agile, Waterfall

5. Proficiency in creating communication materials e.g. newsletters, posters, and infographic that cater to diverse audiences, including end-users, executives, and technical team.

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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We are looking for a highly skilled and experienced Change Management Specialist to join our dynamic finance division in the insurance industry. The ideal candidate will have a strong background in change management, a good understanding of the insurance sector, and experience to support the implementation and adoption of Oracle Cloud Fusion. This role focuses on managing workforce readiness and adoption of change, including business process transformation, system implementation, and driving stakeholder engagement across the organisation.

• Change Management: Develop and implement change management strategies and frameworks aligned with the implementation of Oracle Cloud Fusion project roadmap.
• Quality Assurance: Conduct change impact assessment to evaluation the effectiveness of the system and process changes.
• Quality Assurance: Monitor organisation readiness and resistance, develop mitigation plans and adjust change management strategies as necessary.
• Stakeholder Engagement: Design and lead stakeholder engagement initiatives to build awareness, understanding, and commitment to ensure alignment with organisational objectives.
• Stakeholder Engagement: Create and execute comprehensive communication plans to ensure timely and consistent messaging throughout the project lifecycle.
• Training and Support: Partner with functional leads to develop and provide training and support initiatives to end-users and project team members, ensuring smooth adoption and utilisation of Oracle Cloud Fusion solutions.
• Reporting and Documentation: Prepare and report performance related to change adoption, stakeholder engagement and communication effectiveness reports, documentation, and to senior management and stakeholders.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

We are looking for people who

• Bachelor’s degree in Business Administration, Management, Finance, or a related field. Other relevant certifications (e.g., PMP, Oracle Cloud certifications) is a plus.
• Minimum of 7 years of project or change management experience or Finance experience. Candidates with experience working on Oracle Cloud Fusion implementations and within the insurance industry is a plus.
• Proven track record in managing change for Oracle Fusion or similar cloud transitions
• Possess strong interpersonal and communication skills, effective in stakeholder managements, especially with the ability to convey complex concepts to non-technical stakeholders.
• Possess strong decision-making and problem-solving ability, with the ability to analyse and manage conflicts.
• Comfortable working in a dynamic setting, with a high level of attention to detail, ensuring accuracy and completeness in project deliverables and documentation.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.

• Demonstrate high level of integrity and accountability.

• Take initiative to drive improvements and embrace change.

• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.

• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Insurance

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Service Line / Portfolios: Enterprise Technology & Performance

Location:

Manila, PH

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, andWorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

This role sits within the Technology Strategy and Transformation (TS&T) team of Deloitte Southeast Asia, which encompasses IT Strategy and Transformation. As a leader of this group, you will drive the growth of our TS&T business in the region and be responsible for the creation, sale and delivery of TS&T solutions: IT Strategy, Application & Systems Development, IT Business Transformation, etc.

As a Manager in our team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations.

• You will help our clients solve their most critical information and technological challenges by providing oversight and directing project teams in research efforts and analytics to develop and deliver innovative technology-enabled solutions.
• You will oversee and provide directions to the project teams in undertaking IT assessments, critically examine alignment of technology elements against key business priorities, develop recommendations and advise on appropriate strategies, governance, architecture, and innovations to optimize the configuration of clients’ operations.
• You will work closely with mid- to senior-level stakeholders to provide status updates and progress reports on project deliverables. You will lead the delivery of workshops with the client, as well as provide subject matter expertise in addressing issues that may be raised during key presentations.
• You will be a trusted advisor to the senior IT leadership team or business sponsor and leverage your technical abilities to influence and shape key decisions and/or thought processes of the clients.
• You will set up, manage and track project economics in accordance to the approved pricing parameters.
• You will take responsibility for managing the project teams and will be accountable for all work products developed by the project teams.
• You will take responsibility for management of project teams and will mentor team members to help them in their career progression.
• You will be a trusted advisor to our clients and will work closely with them in shaping major IT transformation programmes and identify business opportunities ahead of the curve. You will drive the development of proposals, presentations and publications in response to market demands

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose,Managersacross our Firm are expected to:

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements

• A good honors Degree, preferably at postgraduate level, in Information Technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
• Manager will require a minimum of 10+ years of experience working in IT Implementation/ IT consulting. Preferably has led the project (as a Project Manager) and managed project resource and financials.
• Experience in both advisory as well as implementation experience in the following areas:
  • IT Strategy: IT strategy development, IT governance, IT operating model, enterprise architecture
  • IT Transformation: IT sourcing advisory, program and project management advisory
  • IT Operations: IT service management, IT shared service management
  • IT Optimization: IT cost reduction, IT Merger & Acquisition
• Involved in overall SDLC - requirement gathering, design, test, deploy/release, data migration, project management
• Preferably has experience related to Cloud Implementation (incl. Cloud Business Case, Cloud Design, Cloud Architecture, Cloud Operating Mode, Cloud Migration) using AWS, GCP, Azure / Cloud Certified Architect (AWS, GCP, Azure)
• Strong analytical skills, excellent oral and written communication skills in English, be self-motivated, and be able to work in stressful situations with changing priorities
• Excellent problem solving skills, ability to think out-of-the-box, work under pressure and tight project timelines
• Drive, tenacity, client focused and results oriented
• Proven demonstration of sound business acumen, teamwork and leadership qualities.
• Willingness to work outside of office base.
• An appreciation of the consulting lifestyle and ability to travel(both locally and abroad) isa pre-requisiteto fit to our short-term and long-term project assignment.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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Requisition ID: 106964

In Philippines, the services are provided by Navarro Amper & Co and other related entities in Philippines ("Deloitte in Philippines"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Philippines, which is within the Deloitte Network, is the entity that is providing this Website.

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Other locations: Primary Location Only

Requisition ID: 1619643

Join our dynamic Technology Strategy & Transformation (TST) team as we support high-impact digital transformation programmes across the Government sector. We are looking for passionate and driven professionals who thrive on designing strategies, driving change, and delivering technology-enabled transformation in the public sector.

As a Senior Associate or Manager, you will play a key role in the delivery of projects related to Digital Strategy, IT PMO, and Public Sector Transformation Initiatives . You will work alongside a high-performing team to support national digital agendas, shape transformation roadmaps, and ensure successful execution of large-scale initiatives.

Key Responsibilities:

Conduct market and industry research to identify trends, benchmarks, and insights relevant to client's digital initiatives.

Assist in formulating digital strategies, transformation roadmaps, and investment cases aligned to client goals and national digital blueprints.

Support the development of stakeholder presentations, reports, and workshop materials to communicate key recommendations.

Provide structured support in the planning and execution of digital transformation projects.

Identify opportunities for process re-engineering, innovation, and technology adoption within public sector organisations.

Collaborate with cross-functional teams to gather requirements, conduct analyses, and contribute to solutioning and implementation plans.

3. Project Management Office (PMO) Support

Assist in project planning, resource management, and milestone tracking for digital strategy and transformation engagements.

Monitor project performance and risks, supporting mitigation planning and status reporting.

Drive coordination among internal and external stakeholders to ensure smooth project execution.

4. Stakeholder Engagement

Build strong working relationships with clients.

Support and participate in client meetings, workshops, and presentations, capturing insights and ensuring alignment with project goals.

Skills & Attributes:

Strong analytical and problem-solving skills with a strategic mindset.

Excellent communication and presentation skills.

Proven ability to work in dynamic environments and manage multiple tasks effectively.

Familiarity with digital technologies, enterprise architecture, or public sector innovation trends is an advantage.

PMP, Prince2, Agile, or other project management certifications are a plus.

Experience & Qualifications:

Bachelor’s degree in Information Technology, Business, Engineering, Public Policy, or related fields.

3–8 years of relevant experience in consulting, IT project delivery, digital transformation, or PMO roles.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

EY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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EY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Technology Consulting - Project Manager (Digital Transformation) role at EY

Join our dynamic Technology Strategy & Transformation (TST) team as we support high-impact digital transformation programmes across the Government sector. We are looking for passionate and driven professionals who thrive on designing strategies, driving change, and delivering technology-enabled transformation in the public sector.

As a Senior Associate or Manager, you will play a key role in the delivery of projects related to Digital Strategy, IT PMO, and Public Sector Transformation Initiatives . You will work alongside a high-performing team to support national digital agendas, shape transformation roadmaps, and ensure successful execution of large-scale initiatives.

Key Responsibilities:

• Digital Strategy Development
• Conduct market and industry research to identify trends, benchmarks, and insights relevant to client's digital initiatives.
• Assist in formulating digital strategies, transformation roadmaps, and investment cases aligned to client goals and national digital blueprints.
• Support the development of stakeholder presentations, reports, and workshop materials to communicate key recommendations.
• Digital Transformation Implementation
• Provide structured support in the planning and execution of digital transformation projects.
• Identify opportunities for process re-engineering, innovation, and technology adoption within public sector organisations.
• Collaborate with cross-functional teams to gather requirements, conduct analyses, and contribute to solutioning and implementation plans.
• Project Management Office (PMO) Support
• Assist in project planning, resource management, and milestone tracking for digital strategy and transformation engagements.
• Monitor project performance and risks, supporting mitigation planning and status reporting.
• Drive coordination among internal and external stakeholders to ensure smooth project execution.
• Stakeholder Engagement
• Build strong working relationships with clients.
• Support and participate in client meetings, workshops, and presentations, capturing insights and ensuring alignment with project goals.
  
  

• Strong analytical and problem-solving skills with a strategic mindset.
• Excellent communication and presentation skills.
• Proven ability to work in dynamic environments and manage multiple tasks effectively.
• Familiarity with digital technologies, enterprise architecture, or public sector innovation trends is an advantage.
• PMP, Prince2, Agile, or other project management certifications are a plus.
  
  

• Bachelor’s degree in Information Technology, Business, Engineering, Public Policy, or related fields.
• 3–8 years of relevant experience in consulting, IT project delivery, digital transformation, or PMO roles.
  
  

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Professional Services

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MISC Group Federal Territory of Kuala Lumpur, Malaysia

MISC Group Federal Territory of Kuala Lumpur, Malaysia

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JOB PURPOSE

• To support day-to-day execution of change management & communication activities for the HR Transformation project.
• To coordinate engagement sessions, prepare communication materials, manage administrative tasks, and gather stakeholder feedback to ensure smooth change adoption across the organization.

Change Management Execution

• Assist in executing change management initiatives and activities under the guidance of the Manager.
• Compile data and insights on stakeholder feedback, change readiness, and resistance areas.
• Provide logistical and documentation support for behavioural and mindset change initiatives.

Communication

• Develop and design communication content, including emails, posters, presentations, FAQs, and intranet updates.
• Ensure visual and messaging consistency across all communication deliverables.
• Coordinate with Group Strategic Relations & Communications (GSRC) on publishing and dissemination content through appropriate channels.
• Support the creation of communication toolkits and materials for leaders, change agents, and HR teams.

Engagement

• Coordinate scheduling, logistics, and materials preparation for engagement and training sessions.
• Support administration of change readiness and temperature check surveys, including gathering and consolidating responses.
• Assist in preparing engagement reports and highlight key insights to the team for decision-making.
• Contribute to building an inclusive and engaging environment for employee participation and feedback.

JOB REQUIREMENTS

• At least 5 years of relevant experience in Change Management, preferably in a transformation or organizational development environment.
• Bachelor’s Degree in relevant field of study, professional qualifications or equivalent.
• Ideal for candidates who are keen on a 12-month contract position.

• Seniority level Executive

• Employment type Contract

• Job function Other
• Industries Maritime Transportation and Oil and Gas

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HCLTech is a global technology company, spread across 60 countries, delivering industryleading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit

Role Summary

The IT Change Management Specialist role at HCLTech involves overseeing and coordinating IT change processes to ensure they are executed smoothly and in compliance with established procedures. The specialist will manage change records using ServiceNow (SILVA), lead change advisory board (CAB) meetings, handle escalations, and ensure timely approvals. The role also includes reporting, conducting post-implementation reviews, and driving process improvements. Candidates should have at least 3 years of experience in change management and IT operations, be familiar with global organizational structures, and possess strong analytical and communication skills. The position requires coverage of EU business hours.

MOST IMPORTANT ACTIVITIES:

• Ensure that changes are handled in accordance with the current agreed process and associated procedures.
• Administer change records in SILVA, the AXA Global ServiceNow instance.
• Participate in, and host relevant change management meetings including CABs.
• Assist with escalated changes and ensure their workflow is managed in accordance with the process.
• Provide day to day expertise for changes managed to the process stakeholders.
• Collaboration with process stakeholders.
• Responsibility for ensuring change approvals are in place in accordance with timings specified in the process.
• Production of change management reporting.
• Managing post implementation reviews for changes that have caused major business impact or upon request.
• Reporting issues or process deviations to the Change Management Team Manager.
• Reporting process improvements to Change Management Team Manager.
• Execution of change process-related tasks, including process improvements assigned by the Change Management Team Manager.
• Supervision and coordination of changes (e.g. OpCo releases, high impact/high risk changes) outside business hours upon request/on demand

Experience

• Minimum 3 years’ experience of change management in a coordinator / change manager role.
• Minimum 3 years’ experience and knowledge of IT Operations.
• Have worked in a global organisation with matrix management and complex organizational units.
• Operational knowledge of, and experience with ServiceNow.
• ITIL certified, or willing to obtain certification as part of your development plan.
• Strong analytical skills and attention to detail.
• Excellent problem solving and critical thinking skills.
• Excellent communication skills to various level stakeholders, in English.
• Energizes a community to actively support process adoption, adherence, and continuous feedback.
• Working hours – To cover EU hours of business