436 Technology Support jobs in Malaysia

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from ThunderSoft

KEY RESPONSIBILITIES:

• Supporting walk-in customers, and day-to-day IT operations support . E.g. PC Imaging, software, and hardware installation troubleshooting all issues, and ensuring security procedures are followed and enforced.
• Creating and maintaining documentation of IT systems and processes
• Participating in team meetings and collaborating with other departments as needed
• Assisting in the planning and execution of IT projects or activities as and when required
• Conducting research on new technologies and providing recommendations for improvement
• Able to perform Automation, AI related tasks

PREFERRED EXPERIENCE:

• Some knowledge in scripting skills with knowledge of programming languages, such as Python an added advantage
• Good knowledge of IT Operations supports .
• Basis Network and Media services supports knowledge.
• Ability to work independently and in a team environment.
• Basic knowledge of computer hardware and software
• Some experience in Automation, AI related tasks

ACADEMIC CREDENTIALS:

Diploma or Degree in computer science, information systems, or a similar field.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Analyst
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at ThunderSoft by 2x

Get notified about new Information Technology Support Specialist jobs in Penang, Malaysia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

A Day in Your Life at MKS :

As an IT Support Analyst at MKS Instruments Penang, your day begins by reviewing incoming support tickets and prioritizing requests from the global user base. You’ll troubleshoot hardware and software issues across desktops, laptops, mobile devices, and printers, ensuring smooth operations within service level agreements. Throughout the day, you collaborate with infrastructure teams, assist users with system access and provisioning via tools like Intune and Autopilot, and maintain accurate asset inventories. You may also act as “Smart Hands” for onsite IT tasks, support project rollouts, and occasionally travel between local buildings to resolve technical issues. Clear communication and proactive problem-solving are key as you train users, document solutions, and uphold MKS’s standards of excellence

You Will Make an Impact By :

• Provide technical support to end-users, resolving hardware, software, and network issues promptly
• Diagnose and troubleshoot system and application problems, ensuring minimal downtime
• Install, configure, and maintain computer systems, peripherals, and software applications
• Document and track support requests using a ticketing system, ensuring all issues are logged and resolved in a timely manner
• Assist in the setup and support of IT equipment for meetings, presentations, and conferences
• Conduct routine maintenance and updates on IT systems to ensure optimal performance and security
• Educate and train users on best practices for using IT systems and applications, enhancing overall user proficiency

Skills You Bring :

• Bachelor’s degree or equivalent and experience in building system solutions or business applications
• +2 years of experience in IT support or helpdesk roles.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk).
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Online Technology Support (Arcgis/ArcMap) Posting Date : 01 Jul 2025 | Close Date :29 Sep 2025

Position: Online Technology Support (Arcgis/ArcMap)

Tenure: 2 years (Renewable basis)
Location: Shah Alam

Working Hour: Night Shift ( 9pm - 6am) ( Fixed Shift)

Salary: RM 2800 — RM 3100 + Fixed Allowance ( RM 500 shift allowance + RM 400 Training allowance)

Job Responsibilities:

• Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
• Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using tools and other related technologies
• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
• Maintain comprehensive case documentation in customer relationship management (CRM) system
• As a subject matter expert, author and tech edit knowledge articles available to internal and external users
• Identify issues and log defects for software improvements
• Work in other technical areas of software support as customer and business needs require

Job Requirements:

• Bachelor’s in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Technology or other relevant field, depending on position level
• 1 year experience using ArcMAP
• Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
• Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency
• Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies
• Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems
• Ability to patiently communicate technical information clearly and concisely

Act as a technology technician and serve as a link between the development engineering group and wafer fab operations to jointly develop new GaN technology at Kulim wafer fab.

In this role, you will:

1. Act as a technology technician, facilitating collaboration between development engineering and wafer fab operations for GaN technology development.
2. Perform experiments including wafer handling, wafer split preparation, wafer processing, and managing lot movement and logistics.
3. Support the technology development group with analysis for PFA/FA submissions, microscope inspections, inline measurements, and further development activities.

You are best suited for this role if you have:

• Profound experience in semiconductor manufacturing.
• A willingness to learn and develop within a new GaN technology development group.
• Proficiency in English, both written and spoken.

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions for power systems and IoT, Infineon enables innovative solutions for green energy, efficient mobility, and secure IoT. We drive innovation and customer success while caring for our people and empowering them to achieve ambitious goals. Join us in making life easier, safer, and greener.

Are you in?

We are committed to creating the best Infineon for everyone. We embrace diversity and inclusion, welcoming everyone for who they are. Our work environment is built on trust, openness, respect, and tolerance. We are dedicated to providing equal opportunities, basing our hiring decisions on experience and skills. Please inform your recruiter if there are any considerations needed to facilitate your participation in the interview process.

Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

Job Position Title: Information Technology Help Desk Support

Company: RiDiK Pte Ltd

Skills: Service Now, Slack, Technical Support and Mandarin

Job Summary

We're seeking a motivated Information Technology Help Desk Support ITSS group in corporate technology that is responsible for providing end user support to client company internal employees. These include system, software, hardware, various other end user solutions.

Key Responsibilities

• Provide IT support for all client company internal employees.
• Effectively collect information and understand the issues users are experiencing and perform diagnostic procedures to isolate and resolve the issues.
• Interact with customers via chat, telephone, e-mail, and Slack to provide technical support.
• Utilize all technical resources to solve customer problems.
• Escalate or work in second and third Level appropriate support specialists or support groups on unresolved issues.
• Maintains call records/logs and resolution detail utilizing case management solution, ServiceNow.
• Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.
• Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution.
• Can speak, read and write Mandarin is a must (for Chinese Team)

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting and Advertising Services

Referrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.