294 Technology Services jobs in Malaysia
AVP - Technology Services
Posted 3 days ago
Job Viewed
Job Description
AVP - Technology Services Standard Chartered Kuala Lumpur, Malaysia
Job Summary
The Financial Institution Clearing and Liquidity Collections Billing business supports all Group operations, owning pillars under Financial Institution Clearing and LCB Hive for USD, EUR, GBP, and JPY transactions. This critical application suite requires constant service with reputational and regulatory implications for the Group.
The Production Engineer: Financial Institution Clearing and Liquidity Collections Billing works within a multi-competency capability, including vendor management, architecture, full-stack engineering, business solutions, and DevOps. The role involves supporting scalable, resilient solutions from vendors and delivering a technology strategy with the Cash product & COO team for current and future needs, focusing on client experience, time to market, stability, resilience, scalability, cost efficiency, and new working methods.
Key Responsibilities
- Part of SRE Production Engineering team to enhance application and infrastructure resiliency through self-healing and automated failovers, targeting 99.9% uptime.
- Oversee production infrastructure disruptions to ensure resilient systems.
- Develop automated predictive analysis for capacity needs and drive proactive upgrades.
- Using Standard Chartered's SDI, develop auto-scaling for service demand resilience.
- Meet SLA/XLA expectations for critical user service journeys, ensuring 24x7 service.
- Implement 'always on' techniques like caching and circuit breakers.
- Manage, monitor, and optimize reliability and health of environments.
- Design and implement fixes to improve service availability.
- Drive conversation on development velocity using SLIs/SLOs data.
- Review SLI/SLO/Error Budget policies for accurate customer experience indicators.
- Partner with development teams for scalable, resilient, high-performance applications.
- Optimize monitoring to reduce false positives and capabilities using logs, metrics, and traces.
- Ensure traceability of critical user service journeys and production solutions are fit for purpose and uplift toolsets.
- Establish and manage SRE team when needed.
- Drive efficient operating model and enhance team capabilities.
- Identify key issues and implement controls to mitigate risks.
- Understand the risk and control environment within Technology Services.
- Ensure support procedures adhere to Group Security & Audit policies.
- Engage with audit issues in this support environment.
- Assess governance effectiveness and oversee necessary changes.
- Understand the regulatory framework and relevant expectations.
Skills and Experience
- Minimum bachelor degree in Computer Science/IT
- Business Acumen: Knowledge of the business domain and how the critical application supports business objectives
- Stakeholder Management: Ability to communicate effectively with stakeholders, understand their requirements, and manage expectations
- Problem-Solving: Strong analytical and problem-solving skills to address complex technical issues
- Decision-Making: Ability to make informed decisions quickly in high-pressure situations
- Collaboration: Experience working in cross-functional teams and fostering a collaborative environment
- Communication: Excellent verbal and written communication skills
- Customer Focus: Strong focus on customer satisfaction and service delivery
- Regulatory Compliance: Understanding of regulatory requirements and compliance standards relevant to the industry
Technical Skills:
- Python commercial Scripting / shell (or equivalent)
- SWIFT Messaging in Financial Markets Preferred
- UNIX/Linux, AIX
- Prognosis, Prometheus, ITRS, ELK or equivalent monitoring systems
- Apache Kafka, IBM MQ, Solace (or equivalent)
- Java
- Microservices good to have
- DevOps Tools (or equivalent) Automation experience with at least one configuration and deployment management systems such as Chef, Ansible or Puppet
- Control-M (or equivalent)
- Good Working knowledge in Infrastructure - Networking / Database (oracle) / web services
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
now >
Back to search results Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr
AVP - Technology Services
Posted today
Job Viewed
Job Description
The Financial Institution Clearing and Liquidity Collections Billing business supports all Group operations, owning pillars under Financial Institution Clearing and LCB Hive for USD, EUR, GBP, and JPY transactions. This critical application suite requires constant service with reputational and regulatory implications for the Group. The Production Engineer: Financial Institution Clearing and Liquidity Collections Billing works within a multi-competency capability, including vendor management, architecture, full-stack engineering, business solutions, and DevOps. The role involves supporting scalable, resilient solutions from vendors and delivering a technology strategy with the Cash product & COO team for current and future needs, focusing on client experience, time to market, stability, resilience, scalability, cost efficiency, and new working methods.
Key Responsibilities
- Part of SRE Production Engineering team to enhance application and infrastructure resiliency through self-healing and automated failovers, targeting 99.9% uptime. - Oversee production infrastructure disruptions to ensure resilient systems. - Develop automated predictive analysis for capacity needs and drive proactive upgrades. - Using Standard Chartered's SDI, develop auto-scaling for service demand resilience. - Meet SLA/XLA expectations for critical user service journeys, ensuring 24x7 service. - Implement 'always on' techniques like caching and circuit breakers. - Manage, monitor, and optimize reliability and health of environments. - Design and implement fixes to improve service availability. - Drive conversation on development velocity using SLIs/SLOs data. - Review SLI/SLO/Error Budget policies for accurate customer experience indicators. - Partner with development teams for scalable, resilient, high-performance applications. - Optimize monitoring to reduce false positives and capabilities using logs, metrics, and traces. - Ensure traceability of critical user service journeys and production solutions are fit for purpose and uplift toolsets. - Establish and manage SRE team when needed. - Drive efficient operating model and enhance team capabilities. - Identify key issues and implement controls to mitigate risks. - Understand the risk and control environment within Technology Services. - Ensure support procedures adhere to Group Security & Audit policies. - Engage with audit issues in this support environment. - Assess governance effectiveness and oversee necessary changes. - Understand the regulatory framework and relevant expectations.
Skills and Experience
- Minimum bachelor degree in Computer Science/IT - Business Acumen: Knowledge of the business domain and how the critical application supports business objectives - Stakeholder Management: Ability to communicate effectively with stakeholders, understand their requirements, and manage expectations - Problem-Solving: Strong analytical and problem-solving skills to address complex technical issues - Decision-Making: Ability to make informed decisions quickly in high-pressure situations - Collaboration: Experience working in cross-functional teams and fostering a collaborative environment - Communication: Excellent verbal and written communication skills - Customer Focus: Strong focus on customer satisfaction and service delivery - Regulatory Compliance: Understanding of regulatory requirements and compliance standards relevant to the industry
Technical Skills:
- Python commercial Scripting / shell (or equivalent) - SWIFT Messaging in Financial Markets Preferred - UNIX/Linux, AIX - Prognosis, Prometheus, ITRS, ELK or equivalent monitoring systems - Apache Kafka, IBM MQ, Solace (or equivalent) - Java - Microservices good to have - DevOps Tools (or equivalent) Automation experience with at least one configuration and deployment management systems such as Chef, Ansible or Puppet - Control-M (or equivalent) - Good Working knowledge in Infrastructure - Networking / Database (oracle) / web services
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we: Do the right thing
and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle,
continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together,
we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance,
with flexible and voluntary benefits available in some locations. Time-off
including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working
options based around home and office locations, with flexible working patterns. Proactive wellbeing support
through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture
to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation,
one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
now >
Back to search results Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr
Information Technology Services Specialist
Posted 7 days ago
Job Viewed
Job Description
R Systems WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
R Systems WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Direct message the job poster from R Systems
R Systems (A Blackstone Portfolio Company) | Dynamic Talent Acquisition Leader | Expert in Strategic Hiring and Candidate Engagement for Tech…Job Description: Operational Resilience Officer
Position Title: Operational Resilience Officer
Reporting To: Responsiveness & Recovery Manager
Work Mode: Hybrid (Remote + On-site as required)
Mission / Purpose of the Role
The Operational Resilience Officer plays a critical role in ensuring the continuity of essential IT services by validating and coordinating disaster recovery (DR) capabilities across internal teams and external partners. This includes overseeing the execution of DR exercises, maintaining crisis management protocols, and ensuring compliance with organizational resilience standards.
The role demands strong coordination skills, technical understanding of IT infrastructure, and the ability to manage cross-functional relationships, particularly with entities across Asia.
Key Responsibilities
- Coordinate Disaster Recovery (DR) Tests
- Plan, execute, and document DR exercises
- Ensure test scenarios align with business continuity objectives
- Evidence Collection & Reporting
- Gather and validate evidence of DR capabilities
- Remediation Management
- Identify gaps and coordinate corrective actions
- Track progress and ensure timely resolution
- IT Service Continuity Management (ITSCM)
- Implement and monitor ITSCM processes
- Ensure alignment with internal operational resilience standards
- Stakeholder Engagement
- Collaborate with regional entities, especially across Asia
- Facilitate communication between technical and business teams
- Disaster Recovery Planning & Roadmap
- Documented Disaster Recovery Plans
- Execution of Disaster Recovery Exercises
- Post-exercise Reports and Analysis
Required Skills & Knowledge
- IT Service Continuity Management
- IT Infrastructure & Systems
- Disaster Recovery Solutions & Testing
- Business Continuity Management
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
- Power BI for reporting and analytics
Profile & Qualifications
- Minimum 3 years of experience in ITSCM and DR coordination
- Strong project management capabilities
- Experience working in English-speaking environments
- Excellent time management and organizational skills
- Adaptability and problem-solving mindset
- Ability to work independently and collaboratively in a hybrid setup
- Seniority level Associate
- Employment type Contract
- Job function Information Technology, Other, and Consulting
- Industries IT Services and IT Consulting, Insurance, and Banking
Referrals increase your chances of interviewing at R Systems by 2x
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#J-18808-LjbffrInformation Technology Services Specialist
Posted today
Job Viewed
Job Description
Job Description: Operational Resilience Officer Position Title:
Operational Resilience Officer Reporting To:
Responsiveness & Recovery Manager Work Mode:
Hybrid (Remote + On-site as required) Mission / Purpose of the Role The Operational Resilience Officer plays a critical role in ensuring the continuity of essential IT services by validating and coordinating disaster recovery (DR) capabilities across internal teams and external partners. This includes overseeing the execution of DR exercises, maintaining crisis management protocols, and ensuring compliance with organizational resilience standards. The role demands strong coordination skills, technical understanding of IT infrastructure, and the ability to manage cross-functional relationships, particularly with entities across Asia. Key Responsibilities Coordinate Disaster Recovery (DR) Tests Plan, execute, and document DR exercises Ensure test scenarios align with business continuity objectives Evidence Collection & Reporting Gather and validate evidence of DR capabilities Remediation Management Identify gaps and coordinate corrective actions Track progress and ensure timely resolution IT Service Continuity Management (ITSCM) Implement and monitor ITSCM processes Ensure alignment with internal operational resilience standards Stakeholder Engagement Collaborate with regional entities, especially across Asia Facilitate communication between technical and business teams Disaster Recovery Planning & Roadmap Documented Disaster Recovery Plans Execution of Disaster Recovery Exercises Post-exercise Reports and Analysis Required Skills & Knowledge IT Service Continuity Management IT Infrastructure & Systems Disaster Recovery Solutions & Testing Business Continuity Management Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) Power BI for reporting and analytics Profile & Qualifications Minimum 3 years of experience in ITSCM and DR coordination Strong project management capabilities Experience working in English-speaking environments Excellent time management and organizational skills Adaptability and problem-solving mindset Ability to work independently and collaboratively in a hybrid setup Seniority level
Seniority level Associate Employment type
Employment type Contract Job function
Job function Information Technology, Other, and Consulting Industries IT Services and IT Consulting, Insurance, and Banking Referrals increase your chances of interviewing at R Systems by 2x Get notified about new Information Technology Services Specialist jobs in
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OT-GTS Specialist (Operational Technology - Global Technology Services)
Posted 11 days ago
Job Viewed
Job Description
- Full-time
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions to optimize labor and supply chain efficiency, reduce waste, and promote sustainability, circularity, and transparency. Our products include labeling and functional materials, RFID inlays and tags, software applications connecting physical and digital worlds, and packaging solutions that enhance branding and customer experience. We serve industries worldwide such as home and personal care, apparel, retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive. We employ approximately 35,000 employees across more than 50 countries, with reported sales of $8.4 billion in 2023. Learn more at
ABOUT YOUR ROLE
You will support manufacturing applications and infrastructure, advising on business needs. As part of the BCP infrastructure team, you will propose innovative solutions and collaborate closely with site leaders and zone managers.
YOUR RESPONSIBILITIES WILL INCLUDE:
- Providing day-to-day system support and maintaining service levels
- Acting as an expert in system infrastructure maintenance and recovery methods for systems running MS Windows, MSSQL, VMware, LAN devices, databases, and applications
- Advising on lifecycle management for infrastructure and manufacturing applications and interfaces
- Recommending new technologies and system infrastructure improvements
- Performing system upgrades for security and problem resolution
- Conducting disaster recovery in line with existing procedures
- Providing third-level support and advanced analysis
- Estimating timeframes for problem resolution
- Contributing to or organizing projects
- Prioritizing tasks for project completion
- Adhering to IS standards, including change management
- Staying updated with corporate IT security and privacy regulations and applying them as appropriate
- Managing configuration and capacity of IT infrastructure
- Maintaining infrastructure for automated and manual monitoring procedures
- Instructing outsource partners (e.g., TCS) in change management processes
- Providing technical support to users and IT staff, including troubleshooting, problem resolution, and training
- Offering emergency support for business units, including P1/P2 incidents
Qualifications:
- Minimum of 6 years of experience, with at least 3 years in a manufacturing environment (preferred)
- Strong evaluation and solution-generation skills
- Excellent problem-solving and analytical abilities
- Results-oriented and dynamic problem solver
- Excellent written and verbal communication skills
- Willingness to travel 20-30% as needed
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
#J-18808-LjbffrOT-GTS Specialist (Operational Technology - Global Technology Services)
Posted 11 days ago
Job Viewed
Job Description
ABOUT YOUR ROLE
You will be responsible for supporting manufacturing-related business applications and infrastructure. As part of the BCP infrastructure team, you will propose innovative solutions and collaborate closely with site leaders and zone managers.
YOUR RESPONSIBILITIES WILL INCLUDE:
- Providing day-to-day systems support and maintaining service levels.
- Serving as an expert in the maintenance of systems infrastructure and recovery methods for systems running MS Windows, MSSQL, VMware, LAN devices, databases, and application processes.
- Advising on lifecycle management for infrastructure and manufacturing applications and interfaces.
- Recommending new technologies and system infrastructure improvements.
- Performing system upgrades for security and problem resolution.
- Conducting disaster recovery in accordance with established procedures.
- Providing third-level support and advanced analysis.
- Estimating timeframes for problem resolution.
- Organizing or contributing to projects and prioritizing tasks for project completion.
- Adhering to IS standards, including change management protocols.
- Staying updated with corporate IT regulations (security, privacy) and applying them appropriately.
- Managing configuration and capacity of IT infrastructure.
- Maintaining infrastructure for automated and manual monitoring procedures.
- Instructing outsourced partners (e.g., TCS) as part of change management.
- Providing technical support to users and IT staff, including troubleshooting, problem resolution, and training.
- Offering emergency support for business and operations units.
- Providing critical support for P1/P2 incidents.
QUALIFICATIONS:
- Bachelor's or Master's degree.
- At least 6 years of experience, with 3 years in a manufacturing environment preferred.
- Skilled in evaluating options and generating solutions.
- Strong problem-solving and analytical skills.
- Results-oriented and dynamic problem solver.
- Excellent written and verbal communication skills.
- Ability to travel 20-30% to support operations as needed.
ADDITIONAL INFORMATION
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER.
#J-18808-LjbffrOT-GTS Specialist (Operational Technology - Global Technology Services)
Posted 17 days ago
Job Viewed
Job Description
Full-time
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at
ABOUT YOUR ROLE
You will be responsible for supporting business manufacturing applications and infrastructure related, acting as an advisor for business needs. As part of the BCP infrastructure team, you will propose smart solutions and work closely with the Site leaders and Zone Managers.
YOUR RESPONSIBILITIES WILL INCLUDE:
- Day-to-day systems support & maintaining service levels
- Be an expert in the maintenance of systems infrastructure and recovery methods for systems running MS Windows, MSSQL, VMware, LAN devices, Databases, applications processes.
- Advise on lifecycle management for infrastructure and manufacturing applications and interfaces.
- Recommend new technologies and systems infrastructure improvements.
- Perform system upgrades for security and problem-solving reasons.
- Conduct disaster recovery in accordance with existing procedures.
- Provide third-level support and advanced analysis.
- Estimate time required for problem resolution.
- Organize or contribute to projects.
- Prioritize tasks needed for project completion.
- Adhere to IS standards, including change management standards.
- Stay updated with corporate IT regulations (security & privacy) and apply as appropriate.
- Manage configuration and capacity of IT infrastructure.
- Maintain infrastructure for automated or manual monitoring procedures.
- Instruct outsourced partners (TCS) as part of change management.
- Provide technical support to users and IT staff, including troubleshooting, problem resolution, and training.
- Offer emergency support for business and operational units.
- Provide critical support for P1/P2 incidents.
Qualifications:
- 6 years of experience, with at least 3 years in a manufacturing environment preferred.
- Skilled in evaluating options and generating solutions.
- Strong problem-solving and analytical skills.
- Dynamic, results-oriented problem solver.
- Excellent written and verbal communication skills.
- Ability to travel 20% - 30% as needed for support.
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
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OT-GTS Specialist (Operational Technology - Global Technology Services)
Posted today
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Job Description
Full-time Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at ABOUT YOUR ROLE You will be responsible for supporting business manufacturing applications and infrastructure related, acting as an advisor for business needs. As part of the BCP infrastructure team, you will propose smart solutions and work closely with the Site leaders and Zone Managers. YOUR RESPONSIBILITIES WILL INCLUDE: Day-to-day systems support & maintaining service levels Be an expert in the maintenance of systems infrastructure and recovery methods for systems running MS Windows, MSSQL, VMware, LAN devices, Databases, applications processes. Advise on lifecycle management for infrastructure and manufacturing applications and interfaces. Recommend new technologies and systems infrastructure improvements. Perform system upgrades for security and problem-solving reasons. Conduct disaster recovery in accordance with existing procedures. Provide third-level support and advanced analysis. Estimate time required for problem resolution. Organize or contribute to projects. Prioritize tasks needed for project completion. Adhere to IS standards, including change management standards. Stay updated with corporate IT regulations (security & privacy) and apply as appropriate. Manage configuration and capacity of IT infrastructure. Maintain infrastructure for automated or manual monitoring procedures. Instruct outsourced partners (TCS) as part of change management. Provide technical support to users and IT staff, including troubleshooting, problem resolution, and training. Offer emergency support for business and operational units. Provide critical support for P1/P2 incidents. Qualifications: 6 years of experience, with at least 3 years in a manufacturing environment preferred. Skilled in evaluating options and generating solutions. Strong problem-solving and analytical skills. Dynamic, results-oriented problem solver. Excellent written and verbal communication skills. Ability to travel 20% - 30% as needed for support. AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
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OT-GTS Specialist (Operational Technology - Global Technology Services)
Posted today
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OT-GTS Specialist (Operational Technology - Global Technology Services)
Posted today
Job Viewed
Job Description
Full-time Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions to optimize labor and supply chain efficiency, reduce waste, and promote sustainability, circularity, and transparency. Our products include labeling and functional materials, RFID inlays and tags, software applications connecting physical and digital worlds, and packaging solutions that enhance branding and customer experience. We serve industries worldwide such as home and personal care, apparel, retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive. We employ approximately 35,000 employees across more than 50 countries, with reported sales of $8.4 billion in 2023. Learn more at ABOUT YOUR ROLE You will support manufacturing applications and infrastructure, advising on business needs. As part of the BCP infrastructure team, you will propose innovative solutions and collaborate closely with site leaders and zone managers. YOUR RESPONSIBILITIES WILL INCLUDE: Providing day-to-day system support and maintaining service levels Acting as an expert in system infrastructure maintenance and recovery methods for systems running MS Windows, MSSQL, VMware, LAN devices, databases, and applications Advising on lifecycle management for infrastructure and manufacturing applications and interfaces Recommending new technologies and system infrastructure improvements Performing system upgrades for security and problem resolution Conducting disaster recovery in line with existing procedures Providing third-level support and advanced analysis Estimating timeframes for problem resolution Contributing to or organizing projects Prioritizing tasks for project completion Adhering to IS standards, including change management Staying updated with corporate IT security and privacy regulations and applying them as appropriate Managing configuration and capacity of IT infrastructure Maintaining infrastructure for automated and manual monitoring procedures Instructing outsource partners (e.g., TCS) in change management processes Providing technical support to users and IT staff, including troubleshooting, problem resolution, and training Offering emergency support for business units, including P1/P2 incidents Qualifications: Minimum of 6 years of experience, with at least 3 years in a manufacturing environment (preferred) Strong evaluation and solution-generation skills Excellent problem-solving and analytical abilities Results-oriented and dynamic problem solver Excellent written and verbal communication skills Willingness to travel 20-30% as needed AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
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