What Jobs are available for Technology Lead in Malaysia?
Showing 6 Technology Lead jobs in Malaysia
Asst Event Technology Manager
Kuching, Sarawak
Marriott
Posted 3 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Event Management
**Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia, 93100VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Position assists the Manager in the execution of meetings and events and driving the implementation of the brand service strategy and brand initiatives. Works to meet customer needs at meetings and events and assists in growing event revenues. Handles issues and conflicts that may arise duing meetings or events. Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.
**CORE WORK ACTIVITIES**
**Assisting in Managing Meetings and Special Events Operations**
- Researches and analyzes new products, pricing and services of competition.
- Reviews scheduled events and troubleshoot potential challenges/conflicts.
- Assists in coordinating all groups that will impact property operations.
- Assists in overseeing cleaning and maintenance of meeting space and corresponding heart of the house areas.
- Assists in overseeing furniture and equipment maintenance and that inventory levels are kept in accordance to corporate guidelines.
- Assists in the execution of brand service initiatives in event management areas.
- Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards.
**Assisting in Budgets and Finances**
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
- Assists in creating the annual banquet budget.
**Driving Exceptional Customer Service**
- Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
- Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Event Management
**Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia, 93100VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Position assists the Manager in the execution of meetings and events and driving the implementation of the brand service strategy and brand initiatives. Works to meet customer needs at meetings and events and assists in growing event revenues. Handles issues and conflicts that may arise duing meetings or events. Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.
**CORE WORK ACTIVITIES**
**Assisting in Managing Meetings and Special Events Operations**
- Researches and analyzes new products, pricing and services of competition.
- Reviews scheduled events and troubleshoot potential challenges/conflicts.
- Assists in coordinating all groups that will impact property operations.
- Assists in overseeing cleaning and maintenance of meeting space and corresponding heart of the house areas.
- Assists in overseeing furniture and equipment maintenance and that inventory levels are kept in accordance to corporate guidelines.
- Assists in the execution of brand service initiatives in event management areas.
- Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards.
**Assisting in Budgets and Finances**
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
- Assists in creating the annual banquet budget.
**Driving Exceptional Customer Service**
- Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
- Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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0
Senior Technical Services Cross Technology Systems Integration Specialist / Technical Lead
Petaling Jaya, Selangor
NTT America, Inc.
Posted 12 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Cross Technology Technical Services (TS) Systems Integration Specialist / Technical Lead is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Interacts with clients on site and remote to meet more complex requirements of a solution.
+ Escalates unresolved problems and issues to the relevant third parties.
+ Delegates lower complexity tasks to engineers and technicians.
+ Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
+ Writes reports and proposals and completes and maintains project documentation.
+ Assists with the documentation of standard operating procedures relating to installations and fixes.
+ Acts as coach and mentor to more junior Implementation Engineers and Technicians.
+ Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
+ May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
+ Included in complex design work, with input to the design expected.
+ Expected to take ownership of relevant technologies according to domain or specialization.
+ Engages vendors for priority escalations or bugs found during deployments.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Advanced understanding and appreciation of technical design and business principles.
+ Advanced project fundamental and administration ability.
+ Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
+ Advanced customer engagement skills.
+ Advanced relevant domain specialist knowledge.
+ Excellent verbal communication skills.
+ Client focused and displays a proactive approach to solving problems.
+ Advanced ability to coach, mentor and provide guidance to team members.
+ Ability to take ownership as technical lead during project lifecycle.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Collaboration -
+ Valid CCIE Collaboration Certification required.
+ Customer experience -
+ NICE plus 3 additional NICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional - Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centres (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya certification plus additional such as Avaya Aura Core Avaya Aura Contact Centre Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.
+ Verint certification and additional such as Workforce Management (WFM); Interactions; Speech; DPA.
+ Genesys foundational courses; Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics; Level 4 - Genesys Cloud: Edge - Networking; Genesys Cloud - Edge - BYOC Premise Configuration; Genesys Cloud - Edge - How it Works; Genesys Cloud - Edge - WebRTC; Genesys Cloud - Edge - Survivability; Genesys Cloud - Edge - BYOC Premises and Edge Introductory Concepts; Genesys Cloud - Edge - Troubleshooting; Genesys Cloud - API - Conversation Management; Genesys Cloud - API - User Management; Genesys Cloud - API - Workforce Management; Genesys Cloud - API - Real-Time Reporting; Genesys Cloud - API - Quality Report Generation; Genesys Cloud - API - Historical Report Generation; Genesys Cloud - API - Authorization; Genesys Cloud - API - Introduction to the Platform API Genesys - Decisions Administration; Genesys - Decisions Strategic Planning.
+ Data Centre -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage. Dell PowerEdge servers, Unity, PowerStore, Recoverpoint Appliance/VE, PowerScale Isilon PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM. Dell Information Storage Associate - DCA-ISM. Veeam Backup and Recovery VMCA . Veritas Netbackup Admin and implementation.
+ Azure Fundamentals. Cisco UCS Servers. Cisco MDS and Brocade SAN Switches - Zoning. Nutanix HCI NCP.
+ End User Compute -
+ Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified: Teams Administrator Associate; AZ-103: Azure Administrator Associate; Microsoft Certified - Azure Identity and Access Administrator; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified Solutions Associate - Server 2016; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified - Azure Virtual Desktop Specialty; AZ-300 - Microsoft Azure Architect Technologies.
+ Microsoft Certified - Azure Virtual Desktop Specialty.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.; Cisco Dev Net certification.
+ Security -
+ Azure Certified Solutions Architect / PCNSE / FCE / CCNP Security / CISSP / Automation certifications or equivalent preferred.
+ Cloud Security certifications and certifications such AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage).
+ Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud; Networking (Firewalls, LAN, VPN); Automation; MS Office365.
+ Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Advanced experience engaging with clients and conducting presentations.
+ Advanced report writing experience.
+ Advanced project management experience.
+ Required experience (Specific to Collaboration) -
+ Advanced experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Advanced experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Advanced experience with Border Element, media resources, SRST/SRSV.
+ Advanced experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Advanced expe
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Cross Technology Technical Services (TS) Systems Integration Specialist / Technical Lead is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Interacts with clients on site and remote to meet more complex requirements of a solution.
+ Escalates unresolved problems and issues to the relevant third parties.
+ Delegates lower complexity tasks to engineers and technicians.
+ Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
+ Writes reports and proposals and completes and maintains project documentation.
+ Assists with the documentation of standard operating procedures relating to installations and fixes.
+ Acts as coach and mentor to more junior Implementation Engineers and Technicians.
+ Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
+ May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
+ Included in complex design work, with input to the design expected.
+ Expected to take ownership of relevant technologies according to domain or specialization.
+ Engages vendors for priority escalations or bugs found during deployments.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Advanced understanding and appreciation of technical design and business principles.
+ Advanced project fundamental and administration ability.
+ Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
+ Advanced customer engagement skills.
+ Advanced relevant domain specialist knowledge.
+ Excellent verbal communication skills.
+ Client focused and displays a proactive approach to solving problems.
+ Advanced ability to coach, mentor and provide guidance to team members.
+ Ability to take ownership as technical lead during project lifecycle.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Collaboration -
+ Valid CCIE Collaboration Certification required.
+ Customer experience -
+ NICE plus 3 additional NICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional - Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centres (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya certification plus additional such as Avaya Aura Core Avaya Aura Contact Centre Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.
+ Verint certification and additional such as Workforce Management (WFM); Interactions; Speech; DPA.
+ Genesys foundational courses; Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics; Level 4 - Genesys Cloud: Edge - Networking; Genesys Cloud - Edge - BYOC Premise Configuration; Genesys Cloud - Edge - How it Works; Genesys Cloud - Edge - WebRTC; Genesys Cloud - Edge - Survivability; Genesys Cloud - Edge - BYOC Premises and Edge Introductory Concepts; Genesys Cloud - Edge - Troubleshooting; Genesys Cloud - API - Conversation Management; Genesys Cloud - API - User Management; Genesys Cloud - API - Workforce Management; Genesys Cloud - API - Real-Time Reporting; Genesys Cloud - API - Quality Report Generation; Genesys Cloud - API - Historical Report Generation; Genesys Cloud - API - Authorization; Genesys Cloud - API - Introduction to the Platform API Genesys - Decisions Administration; Genesys - Decisions Strategic Planning.
+ Data Centre -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage. Dell PowerEdge servers, Unity, PowerStore, Recoverpoint Appliance/VE, PowerScale Isilon PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM. Dell Information Storage Associate - DCA-ISM. Veeam Backup and Recovery VMCA . Veritas Netbackup Admin and implementation.
+ Azure Fundamentals. Cisco UCS Servers. Cisco MDS and Brocade SAN Switches - Zoning. Nutanix HCI NCP.
+ End User Compute -
+ Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified: Teams Administrator Associate; AZ-103: Azure Administrator Associate; Microsoft Certified - Azure Identity and Access Administrator; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified Solutions Associate - Server 2016; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified - Azure Virtual Desktop Specialty; AZ-300 - Microsoft Azure Architect Technologies.
+ Microsoft Certified - Azure Virtual Desktop Specialty.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.; Cisco Dev Net certification.
+ Security -
+ Azure Certified Solutions Architect / PCNSE / FCE / CCNP Security / CISSP / Automation certifications or equivalent preferred.
+ Cloud Security certifications and certifications such AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage).
+ Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud; Networking (Firewalls, LAN, VPN); Automation; MS Office365.
+ Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Advanced experience engaging with clients and conducting presentations.
+ Advanced report writing experience.
+ Advanced project management experience.
+ Required experience (Specific to Collaboration) -
+ Advanced experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Advanced experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Advanced experience with Border Element, media resources, SRST/SRSV.
+ Advanced experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Advanced expe
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Oracle Cloud Technology Sales Manager
Kuala Lumpur, Kuala Lumpur
Oracle
Posted 14 days ago
Job Viewed
Job Description
**Job Description**
If you are looking to take the next step in your career by offering great effective, efficient, and commercially viable solutions to your enterprise clients, then one of our Technology Cloud sales roles could be your springboard to success.
We've got exciting new opportunities opening up working with Oracle's Cloud sales teams. So if you are passionate, customer centric, happy to engage with lots of customer in weekly basis using face to face and digital channels, have an innovative and entrepreneur spirit and like to have fun whilst you work, then this could be the perfect opportunity for you.
Having a sense of humor in what can be a pressure in sales environment helps, and the rewards for your contribution include a compensation and benefits package and a continuous training program in a structured environment that are world class.
Join us and become the trusted advisor of your clients. Join us and became a Cloud digital sales business expert in the #1 Data company.
**Job Description**
We are seeking motivated sales people who will sell and deliver the latest industry insights into how Oracle Cloud Infrastructure (OCI) both in IaaS and PaaS environment for public and private cloud portfolio. You will help your customers, who have business "pains" from their growing data volumes and aggressive service-level expectations, to achieve quantifiable business outcomes and have an exceptional customer experience. Happy customers will be keen to have more (we call it expansions) and delighted to renew their contracts.
**Responsibilities**
+ Interact with customers business contacts IT & Business and identify opportunities using" business language
+ Deliver high level of activities on weekly basis to create and mature qualified pipeline opportunities.
+ Win opportunities on monthly basis and quarterly basis
+ Maintain accurate records of customer interactions, pipeline status and forecasted opportunities in our Customer Connect system.
+ Develop proactive relationships and collaborate with extended Tech Cloud teams (Marketing, Business development, Presales, Consultants, Customer success team, etc.)
+ Develop and execute a sales plan that provides complete territory and sector specific coverage
+ Develop appropriate sales programs and solutions; maintain up-to-date competitive information and compile regional success stories
+ Lead successful go-to-market campaigns by working closely with internal marketing specialists
+ Contribute and lead in account planning, customer/market analysis, and strategy sessions.
+ Contribute individually and as a team member, providing direction and mentoring to others.
**Required Skills**
+ Strong believer on Cloud model and customer success centric.
+ Creative with strong problem-solving skills and an ability to succeed in a volume and value oriented - fast-paced environment.
+ Always open to learn and constantly looking for self-development.
+ Experience in software sales, including Cloud Service experience would be an advantage.
+ Proven track record in a sales-driven organization, selling technology-related products and services
+ Experience selling public and private cloud, business analytics, big Data, SOA would be an advantage
+ Solid written, verbal, and presentation skills
+ Proven ability to work well as part of an extended sales team
+ Knowledge of Oracle Cloud Infrastructure products and Exadata Cloud at Customer is preferred but not essential
+ Fluency in English
+ Team player and self-motivated
Career Level - IC4
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
If you are looking to take the next step in your career by offering great effective, efficient, and commercially viable solutions to your enterprise clients, then one of our Technology Cloud sales roles could be your springboard to success.
We've got exciting new opportunities opening up working with Oracle's Cloud sales teams. So if you are passionate, customer centric, happy to engage with lots of customer in weekly basis using face to face and digital channels, have an innovative and entrepreneur spirit and like to have fun whilst you work, then this could be the perfect opportunity for you.
Having a sense of humor in what can be a pressure in sales environment helps, and the rewards for your contribution include a compensation and benefits package and a continuous training program in a structured environment that are world class.
Join us and become the trusted advisor of your clients. Join us and became a Cloud digital sales business expert in the #1 Data company.
**Job Description**
We are seeking motivated sales people who will sell and deliver the latest industry insights into how Oracle Cloud Infrastructure (OCI) both in IaaS and PaaS environment for public and private cloud portfolio. You will help your customers, who have business "pains" from their growing data volumes and aggressive service-level expectations, to achieve quantifiable business outcomes and have an exceptional customer experience. Happy customers will be keen to have more (we call it expansions) and delighted to renew their contracts.
**Responsibilities**
+ Interact with customers business contacts IT & Business and identify opportunities using" business language
+ Deliver high level of activities on weekly basis to create and mature qualified pipeline opportunities.
+ Win opportunities on monthly basis and quarterly basis
+ Maintain accurate records of customer interactions, pipeline status and forecasted opportunities in our Customer Connect system.
+ Develop proactive relationships and collaborate with extended Tech Cloud teams (Marketing, Business development, Presales, Consultants, Customer success team, etc.)
+ Develop and execute a sales plan that provides complete territory and sector specific coverage
+ Develop appropriate sales programs and solutions; maintain up-to-date competitive information and compile regional success stories
+ Lead successful go-to-market campaigns by working closely with internal marketing specialists
+ Contribute and lead in account planning, customer/market analysis, and strategy sessions.
+ Contribute individually and as a team member, providing direction and mentoring to others.
**Required Skills**
+ Strong believer on Cloud model and customer success centric.
+ Creative with strong problem-solving skills and an ability to succeed in a volume and value oriented - fast-paced environment.
+ Always open to learn and constantly looking for self-development.
+ Experience in software sales, including Cloud Service experience would be an advantage.
+ Proven track record in a sales-driven organization, selling technology-related products and services
+ Experience selling public and private cloud, business analytics, big Data, SOA would be an advantage
+ Solid written, verbal, and presentation skills
+ Proven ability to work well as part of an extended sales team
+ Knowledge of Oracle Cloud Infrastructure products and Exadata Cloud at Customer is preferred but not essential
+ Fluency in English
+ Team player and self-motivated
Career Level - IC4
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Lead Technical Author
Kuala Lumpur, Kuala Lumpur
Talent Switch
Posted 26 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead the investigation, evaluation and implementation of next generation technologies, especially generative AI, to help drive productivity and quality gains in technical authoring
- Define and execute the documentation strategy, standards, and vision for the technical authoring function in line with our SaaS development release cadence.
- Manage a team of technical authors, supporting development, coaching, and resource planning.
- Own and evolve content management systems (e.g., Madcap Flare), publishing workflows, and CI/CD pipeline integration.
- Ensure consistency, clarity, and usability of content across the product suite through quality assurance and review processes.
- Develop templates, reusable components, and scalable practices to support content re-use and efficiency.
- Monitor and act on documentation feedback, usage analytics, and support insights to improve quality and discoverability.
- Champion user-centered content design and accessibility standards.
- Contribute to cross-functional initiatives around onboarding, support, and customer success enablement.
Requirement :
- Bachelors or Masters degree in Technical Communication, Computer Science, or a related field.
- 7+ years of experience in technical documentation with 2+ years in a leadership or senior content strategy role.
- Demonstrated success managing technical authoring functions or teams in a product-centric environment.
- Expertise in content tooling (e.g., Madcap Flare, DITA, HTML/CSS, Markdown) and automated publishing workflows.
- Strong leadership, project management, and stakeholder collaboration skills.
- Deep understanding of documentation usability, accessibility, and user-centered design principles.
- Experience working in Agile development environments and influencing cross-functional delivery planning.
- Ability to drive quality, consistency, and scalability across documentation practices.
Skills required:
- Proactive, organized and able to work independently while collaborating closely with marketing and product teams
- Strong visual sense with attention to layout, typography, consistency and detail
- Takes ownership and shows strong sense of responsibility
- Able to manage time and deadlines independently
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This advertiser has chosen not to accept applicants from your region.
3
Business Development Manager, Microsoft Solutions (Enterprise Technology)
Kuala Lumpur, Kuala Lumpur
Avanade Inc.
Posted 5 days ago
Job Viewed
Job Description
Business Development Executive
Avanade is looking for Business Development Executives who are deal hunters, deal makers, originators and self-starters who can develop and win new business in a complex consulting environment with sophisticated technology solutions.
Avanade is looking for Business Development Executives who have superb interpersonal skills and who can establish strong relationships within new & existing clients within the Microsoft ecosystem.
Come join us
There is one in every group - the person who dreams big and has the motivation to bring their ideas to life, even as others might roll their eyes and prefer to play it safe. Are you that person?
Are you the one who isn't afraid to break the mold and who gets passionate about the power of digital to transform organizations and ways of working? Because we are building teams of people like that to help our clients unlock the power they need now and own what is next.
Together we do what matters.
What you'll do
· Be focused on one or more areas of expertise within Avanade's industry sectors.
· You will be responsible for identifying high potential transformation deals, leading, and running many of the entire sales cycles.
· You will drive new and incremental revenue by prospecting, acquiring, and developing new and fast-growing business with direct clients in your area of expertise.
· You will also work closely with partners driving new business.
· You will build a pipeline for growth and closing business, including statements of work and contracts.
· You will interact with Avanade's, new and current clients, gain referrals from them, and form strong trust relationships that open doors and close deals.
· You will maintain an extensive knowledge of current market conditions, contending offerings and current penetration of services and solutions.
Skills and experiences
* Total 7 - 10 years' experience, preferrable with familiarity to Consulting Industry.
* Experience in cloud-based consulting solutions, preferrable in Microsoft. Welcome to candidates who may have multi-platforms i.e AWS, Google.
* Experience selling to Enterprise Technology Solutions in Malaysia.
* Experience anticipating, identifying, and applying fast, effective solutions to remove roadblocks circumstances.
* Success as a Business development Hunter with sophisticated closure capabilities
* Ability to act as a trusted advisor in addressing our client's business needs.
* Driving sales in a solutions-selling environment at the C-suite level.
About you
Characteristics that can spell success for this role
· You are a team leader, deal hunter, deal idea maker, deal originator.
· You identify with being a self-aware, self-starter who develops and wins new business in a complex consulting environment with sophisticated technology solutions.
· You love to work collaboratively with energy, drive and dedication to overcome obstacles to achieve your goals.
· You take ownership and encourage others to make a positive impact.
· You have superb interpersonal skills and can establish strong relationships.
· You anticipate and neutralize obstacles and objections.
· You are a skillful influencer of internal and external resources.
Enjoy your career
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
Some of the best things about working at Avanade
· Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
· Real-time access to technical and skilled resources globally
· Dedicated career advisor to encourage your growth
· Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn more
· Why Avanade for Sellers link (TBD)
Interested in knowing what's going on inside Avanade? Check out our blogs:
· (3) Avanade Insights - exchange ideas that drive tomorrow's innovation
· (4) Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
Avanade is looking for Business Development Executives who are deal hunters, deal makers, originators and self-starters who can develop and win new business in a complex consulting environment with sophisticated technology solutions.
Avanade is looking for Business Development Executives who have superb interpersonal skills and who can establish strong relationships within new & existing clients within the Microsoft ecosystem.
Come join us
There is one in every group - the person who dreams big and has the motivation to bring their ideas to life, even as others might roll their eyes and prefer to play it safe. Are you that person?
Are you the one who isn't afraid to break the mold and who gets passionate about the power of digital to transform organizations and ways of working? Because we are building teams of people like that to help our clients unlock the power they need now and own what is next.
Together we do what matters.
What you'll do
· Be focused on one or more areas of expertise within Avanade's industry sectors.
· You will be responsible for identifying high potential transformation deals, leading, and running many of the entire sales cycles.
· You will drive new and incremental revenue by prospecting, acquiring, and developing new and fast-growing business with direct clients in your area of expertise.
· You will also work closely with partners driving new business.
· You will build a pipeline for growth and closing business, including statements of work and contracts.
· You will interact with Avanade's, new and current clients, gain referrals from them, and form strong trust relationships that open doors and close deals.
· You will maintain an extensive knowledge of current market conditions, contending offerings and current penetration of services and solutions.
Skills and experiences
* Total 7 - 10 years' experience, preferrable with familiarity to Consulting Industry.
* Experience in cloud-based consulting solutions, preferrable in Microsoft. Welcome to candidates who may have multi-platforms i.e AWS, Google.
* Experience selling to Enterprise Technology Solutions in Malaysia.
* Experience anticipating, identifying, and applying fast, effective solutions to remove roadblocks circumstances.
* Success as a Business development Hunter with sophisticated closure capabilities
* Ability to act as a trusted advisor in addressing our client's business needs.
* Driving sales in a solutions-selling environment at the C-suite level.
About you
Characteristics that can spell success for this role
· You are a team leader, deal hunter, deal idea maker, deal originator.
· You identify with being a self-aware, self-starter who develops and wins new business in a complex consulting environment with sophisticated technology solutions.
· You love to work collaboratively with energy, drive and dedication to overcome obstacles to achieve your goals.
· You take ownership and encourage others to make a positive impact.
· You have superb interpersonal skills and can establish strong relationships.
· You anticipate and neutralize obstacles and objections.
· You are a skillful influencer of internal and external resources.
Enjoy your career
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
Some of the best things about working at Avanade
· Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
· Real-time access to technical and skilled resources globally
· Dedicated career advisor to encourage your growth
· Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn more
· Why Avanade for Sellers link (TBD)
Interested in knowing what's going on inside Avanade? Check out our blogs:
· (3) Avanade Insights - exchange ideas that drive tomorrow's innovation
· (4) Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Team Lead - Care Continuum
Kuala Lumpur, Kuala Lumpur
BD (Becton, Dickinson and Company)
Posted 9 days ago
Job Viewed
Job Description
**Job Description Summary**
The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service.
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**Overall responsibilities:**
The overall responsibilities of a Technical Support Team Lead include:
+ Ensure agents follow BD Customer Support protocols
+ Partner with the Customer Support Manager to optimize processes to improve the customer experience, helping drive account expansion and customer renewals
+ Understand and leverage monthly resource utilization metrics, resource planning and resource projections
+ Monitor and drive efficiency in case handling/aging, agent availability, knowledge article utilization, etc.
+ Drive efficient and effective escalation of cases
+ Interact with customers in a professional and enthusiastic manner via verbal and written communication
+ Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude
+ Organize caseload, troubleshoot assigned queue of cases and identify those that need escalation in a high-pressure environment
+ Resolve open tickets and communicate resolution to the client to confirm satisfaction
+ Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers
+ Support the field implementation team to successfully complete installations
+ Support Field Service Technicians in diagnosing and repairing MedBank products
+ Coordinate and execute the shipment of parts and supplies to customers
**Skills, Duties and Tasks particular to the job:**
+ Databases SQL Server (SQL 2008/2012)
+ Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
+ SSIS (SQL Job) exposure/experience
+ SQL Reporting Services
+ OS knowledge
+ Windows Services
+ IIS and Web Applications
+ Running Performance Counters
+ Basic Understanding of Group Policies
+ Security Permissions
+ Ports (Networking/OS)
+ Understanding of XML language
+ Ability to review application and OS logs
+ Active Directory experience or exposure
+ VMware experience or exposure (1+ years)
**Required Soft Skills:**
+ Team leadership
+ Effective interpersonal skills
+ Conflict resolution
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
+ Excellent time management and multitasking skills
+ Strong personal commitment to quality, customer service and patient safety
+ Ability to understand and communicate complex technical systems to a non-technical audience
+ Works well in a team environment
+ Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations
**Qualifications:**
+ Bachelor's Degree preferred
+ Five years of Technical Support experience
+ Healthcare software and hardware experience strongly desired
+ Preferred Certifications - A+, N+ Excellent customer service skills (written and verbal) a must
+ Exceptional attention to detail and organizational skills
+ Ability to work in a fast-paced environment
+ Exceptional ability to interact with customers in a professional and friendly manner, especially in high-stress situations
+ Ability to independently research, troubleshoot, and probe technical hardware and software issues
+ Ability to excel and mentor others in a team environment
+ Ability to work in a remote, home office based environment
+ Strong work ethic and initiative
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service.
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**Overall responsibilities:**
The overall responsibilities of a Technical Support Team Lead include:
+ Ensure agents follow BD Customer Support protocols
+ Partner with the Customer Support Manager to optimize processes to improve the customer experience, helping drive account expansion and customer renewals
+ Understand and leverage monthly resource utilization metrics, resource planning and resource projections
+ Monitor and drive efficiency in case handling/aging, agent availability, knowledge article utilization, etc.
+ Drive efficient and effective escalation of cases
+ Interact with customers in a professional and enthusiastic manner via verbal and written communication
+ Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude
+ Organize caseload, troubleshoot assigned queue of cases and identify those that need escalation in a high-pressure environment
+ Resolve open tickets and communicate resolution to the client to confirm satisfaction
+ Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers
+ Support the field implementation team to successfully complete installations
+ Support Field Service Technicians in diagnosing and repairing MedBank products
+ Coordinate and execute the shipment of parts and supplies to customers
**Skills, Duties and Tasks particular to the job:**
+ Databases SQL Server (SQL 2008/2012)
+ Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
+ SSIS (SQL Job) exposure/experience
+ SQL Reporting Services
+ OS knowledge
+ Windows Services
+ IIS and Web Applications
+ Running Performance Counters
+ Basic Understanding of Group Policies
+ Security Permissions
+ Ports (Networking/OS)
+ Understanding of XML language
+ Ability to review application and OS logs
+ Active Directory experience or exposure
+ VMware experience or exposure (1+ years)
**Required Soft Skills:**
+ Team leadership
+ Effective interpersonal skills
+ Conflict resolution
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
+ Excellent time management and multitasking skills
+ Strong personal commitment to quality, customer service and patient safety
+ Ability to understand and communicate complex technical systems to a non-technical audience
+ Works well in a team environment
+ Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations
**Qualifications:**
+ Bachelor's Degree preferred
+ Five years of Technical Support experience
+ Healthcare software and hardware experience strongly desired
+ Preferred Certifications - A+, N+ Excellent customer service skills (written and verbal) a must
+ Exceptional attention to detail and organizational skills
+ Ability to work in a fast-paced environment
+ Exceptional ability to interact with customers in a professional and friendly manner, especially in high-stress situations
+ Ability to independently research, troubleshoot, and probe technical hardware and software issues
+ Ability to excel and mentor others in a team environment
+ Ability to work in a remote, home office based environment
+ Strong work ethic and initiative
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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