170 Technology Lead jobs in Malaysia

Provide strategic leadership and accountability for a high-performing team, ensuring the delivery of key outcomes aligned with business expectations and service-level agreements.

Manage team deliverables with a focus on quality, timeliness, and customer satisfaction.

Foster clear, professional communication across all channels (meetings, email, documentation), ensuring alignment with internal and external stakeholders.

Proactively engage with customers to understand business needs, develop workspace strategies, and tailor modern IT solutions that drive efficiency and user satisfaction.

Oversee ticket and workload management, analyze service trends, and implement data-driven success plans to continuously improve team performance.

Act as the primary escalation point for critical issues, including after-hours P1/P2 incidents, ensuring timely and effective resolution.

Collaborate with internal LAU and external stakeholders to drive initiatives, support transformation goals, and deliver measurable results.

Ensure timely documentation of solutions and processes in the Logicalis knowledge management system to support knowledge sharing and operational excellence.

Champion the professional development and mentoring of team members, promoting a culture of continuous learning and growth.

Requirements:

Minimum 5 years of experience in a team leadership role within IT services or modern workspace environments.

Proven experience in people leadership, performance coaching, and operational excellence.

Solid understanding and hands-on experience with:

- Windows Server and Wintel environments

- Office 365 / Microsoft 365 ecosystem

- VMware infrastructure

Strong stakeholder management skills with the ability to influence and drive cross-functional outcomes.

Familiarity with ITSM tools and frameworks; ITIL Foundation Certification (V3 or V4) required.

Excellent problem-solving, communication, and organizational skills.

#LI-MK1

#LI-Hybrid

As a valued member of ‘Logicalis Asia Pacific MSC ' you will enjoy several benefits, such as;

Supportive team environment : Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"

Pick your own adventure : Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it!

Breadth of experience and purpose : People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.

Flexible, modern, working arrangements : A hybrid working model that allows for a balance of productive remote working and in-person collaboration.

Do I need to meet all the requirements to apply?

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity.

About us:

We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

If you’re interested in career opportunities, but not ready to apply, join our Talent Network to stay connected to us and receive updates on the latest job opportunities and company news.

#J-18808-Ljbffr

Responsibilities

• Provide strategic leadership and accountability for a high-performing team, ensuring the delivery of key outcomes aligned with business expectations and service-level agreements.
• Manage team deliverables with a focus on quality, timeliness, and customer satisfaction.
• Foster clear, professional communication across all channels (meetings, email, documentation), ensuring alignment with internal and external stakeholders.
• Proactively engage with customers to understand business needs, develop workspace strategies, and tailor modern IT solutions that drive efficiency and user satisfaction.
• Oversee ticket and workload management, analyze service trends, and implement data-driven success plans to continuously improve team performance.
• Act as the primary escalation point for critical issues, including after-hours P1/P2 incidents, ensuring timely and effective resolution.
• Collaborate with internal LAU and external stakeholders to drive initiatives, support transformation goals, and deliver measurable results.
• Ensure timely documentation of solutions and processes in the Logicalis knowledge management system to support knowledge sharing and operational excellence.
• Champion the professional development and mentoring of team members, promoting a culture of continuous learning and growth.

Requirements

• Minimum 5 years of experience in a team leadership role within IT services or modern workspace environments.
• Proven experience in people leadership, performance coaching, and operational excellence.
• Solid understanding and hands-on experience with:
• Windows Server and Wintel environments
• Office 365 / Microsoft 365 ecosystem
• VMware infrastructure
• Microsoft Azure platforms
• Strong stakeholder management skills with the ability to influence and drive cross-functional outcomes.
• Familiarity with ITSM tools and frameworks; ITIL Foundation Certification (V3 or V4) required.
• Excellent problem-solving, communication, and organizational skills.

Benefits

As a valued member of ‘Logicalis Asia Pacific MSC ’ you will enjoy several benefits, such as:

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help".
• Pick your own adventure: Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: A hybrid working model that allows for a balance of productive remote working and in-person collaboration.

Do I need to meet all the requirements to apply?

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity.

About Us

We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

#J-18808-Ljbffr

Join to apply for the Technology Lead - Modern Workspace role at All jobs

1 day ago Be among the first 25 applicants

Join to apply for the Technology Lead - Modern Workspace role at All jobs

• Provide strategic leadership and accountability for a high-performing team, ensuring the delivery of key outcomes aligned with business expectations and service-level agreements.
• Manage team deliverables with a focus on quality, timeliness, and customer satisfaction.
• Foster clear, professional communication across all channels (meetings, email, documentation), ensuring alignment with internal and external stakeholders.
• Proactively engage with customers to understand business needs, develop workspace strategies, and tailor modern IT solutions that drive efficiency and user satisfaction.
• Oversee ticket and workload management, analyze service trends, and implement data-driven success plans to continuously improve team performance.
• Act as the primary escalation point for critical issues, including after-hours P1/P2 incidents, ensuring timely and effective resolution.
• Collaborate with internal LAU and external stakeholders to drive initiatives, support transformation goals, and deliver measurable results.
• Ensure timely documentation of solutions and processes in the Logicalis knowledge management system to support knowledge sharing and operational excellence.
• Champion the professional development and mentoring of team members, promoting a culture of continuous learning and growth.
  
  

Responsibilities:

• Provide strategic leadership and accountability for a high-performing team, ensuring the delivery of key outcomes aligned with business expectations and service-level agreements.
• Manage team deliverables with a focus on quality, timeliness, and customer satisfaction.
• Foster clear, professional communication across all channels (meetings, email, documentation), ensuring alignment with internal and external stakeholders.
• Proactively engage with customers to understand business needs, develop workspace strategies, and tailor modern IT solutions that drive efficiency and user satisfaction.
• Oversee ticket and workload management, analyze service trends, and implement data-driven success plans to continuously improve team performance.
• Act as the primary escalation point for critical issues, including after-hours P1/P2 incidents, ensuring timely and effective resolution.
• Collaborate with internal LAU and external stakeholders to drive initiatives, support transformation goals, and deliver measurable results.
• Ensure timely documentation of solutions and processes in the Logicalis knowledge management system to support knowledge sharing and operational excellence.
• Champion the professional development and mentoring of team members, promoting a culture of continuous learning and growth.
  
  

Requirements:

• Minimum 5 years of experience in a team leadership role within IT services or modern workspace environments.
• Proven experience in people leadership, performance coaching, and operational excellence.
• Solid understanding and hands-on experience with:
• Windows Server and Wintel environments
• Office 365 / Microsoft 365 ecosystem
• VMware infrastructure
• Microsoft Azure platforms
• Strong stakeholder management skills with the ability to influence and drive cross-functional outcomes.
• Familiarity with ITSM tools and frameworks; ITIL Foundation Certification (V3 or V4) required.
• Excellent problem-solving, communication, and organizational skills.
  
  

Benefits

As a valued member of ‘Logicalis Asia Pacific MSC ' you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: A hybrid working model that allows for a balance of productive remote working and in-person collaboration.
  
  

Do I need to meet all the requirements to apply?

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity.

About us:

We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate. Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Human Resources Services

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Sign in to set job alerts for “Technology Lead” roles.

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Technology Lead - Modern Workspace page is loaded Technology Lead - Modern Workspace Apply locations Cyberjaya time type Full time posted on Posted Yesterday job requisition id JR04255

Responsibilities:

Provide strategic leadership and accountability for a high-performing team, ensuring the delivery of key outcomes aligned with business expectations and service-level agreements.

Manage team deliverables with a focus on quality, timeliness, and customer satisfaction.

Foster clear, professional communication across all channels (meetings, email, documentation), ensuring alignment with internal and external stakeholders.

Proactively engage with customers to understand business needs, develop workspace strategies, and tailor modern IT solutions that drive efficiency and user satisfaction.

Oversee ticket and workload management, analyze service trends, and implement data-driven success plans to continuously improve team performance.

Act as the primary escalation point for critical issues, including after-hours P1/P2 incidents, ensuring timely and effective resolution.

Collaborate with internal LAU and external stakeholders to drive initiatives, support transformation goals, and deliver measurable results.

Ensure timely documentation of solutions and processes in the Logicalis knowledge management system to support knowledge sharing and operational excellence.

Champion the professional development and mentoring of team members, promoting a culture of continuous learning and growth.

Requirements: Minimum 5 years of experience in a team leadership role within IT services or modern workspace environments.

Proven experience in people leadership, performance coaching, and operational excellence.

Solid understanding and hands-on experience with: Windows Server and Wintel environments

Office 365 / Microsoft 365 ecosystem

VMware infrastructure

Microsoft Azure platforms

Strong stakeholder management skills with the ability to influence and drive cross-functional outcomes.

Familiarity with ITSM tools and frameworks; ITIL Foundation Certification (V3 or V4) required.

Excellent problem-solving, communication, and organizational skills.

#LI-MK1 #LI-Hybrid Benefits

As a valued member of ‘ Logicalis Asia Pacific MSC ' you will enjoy several benefits, such as; Supportive team environment : Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"

Pick your own adventure : Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it!

Breadth of experience and purpose : People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.

Flexible, modern, working arrangements : A hybrid working model that allows for a balance of productive remote working and in-person collaboration.

Do I need to meet all the requirements to apply?

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie

Confidence, Capability, Curiosity. About us:

We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate. Similar Jobs (2)

Senior Engineer - Microsoft 365 & Intune locations Cyberjaya time type Full time posted on Posted 30+ Days Ago Senior Modern Workspace Engineer locations Cyberjaya time type Full time posted on Posted 30+ Days Ago Logicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world. Through a globally connected network of specialist hubs, sector-leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow, and VMware), Logicalis has more than 6,500 employees focused on understanding customer priorities and enhancing their experience. AsArchitects of ChangeTM, Logicalis’ focus is to design, support, and execute customers’ digital transformation by bringing together their vision with its technological expertise and industry insights. The company, through its deep knowledge in key IT industry drivers such as Security, Cloud, Data Management and IoT, can address customer priorities such as revenue and business growth, operational efficiency, innovation, risk and compliance, data governance and sustainability. Logicalis Group, with annual revenues of $ 1.5 billion annually, maintains operations in Europe, North America, Latin America, Asia Pacific and Africa and is part of Datatec Group, which is listed on the Johannesburg Stock Exchange (JSE:DTC), with revenues of more than $ 4.1 Billion.

#J-18808-Ljbffr

Provide strategic leadership and accountability for a high-performing team, ensuring the delivery of key outcomes aligned with business expectations and service-level agreements. Manage team deliverables with a focus on quality, timeliness, and customer satisfaction. Foster clear, professional communication across all channels (meetings, email, documentation), ensuring alignment with internal and external stakeholders. Proactively engage with customers to understand business needs, develop workspace strategies, and tailor modern IT solutions that drive efficiency and user satisfaction. Oversee ticket and workload management, analyze service trends, and implement data-driven success plans to continuously improve team performance. Act as the primary escalation point for critical issues, including after-hours P1/P2 incidents, ensuring timely and effective resolution. Collaborate with internal LAU and external stakeholders to drive initiatives, support transformation goals, and deliver measurable results. Ensure timely documentation of solutions and processes in the Logicalis knowledge management system to support knowledge sharing and operational excellence. Champion the professional development and mentoring of team members, promoting a culture of continuous learning and growth. Requirements: Minimum 5 years of experience in a team leadership role within IT services or modern workspace environments. Proven experience in people leadership, performance coaching, and operational excellence. Solid understanding and hands-on experience with: - Windows Server and Wintel environments - Office 365 / Microsoft 365 ecosystem - VMware infrastructure Strong stakeholder management skills with the ability to influence and drive cross-functional outcomes. Familiarity with ITSM tools and frameworks; ITIL Foundation Certification (V3 or V4) required. Excellent problem-solving, communication, and organizational skills. #LI-MK1 #LI-Hybrid

As a valued member of ‘ Logicalis Asia Pacific MSC ' you will enjoy several benefits, such as; Supportive team environment : Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help" Pick your own adventure : Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it! Breadth of experience and purpose : People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success. Flexible, modern, working arrangements : A hybrid working model that allows for a balance of productive remote working and in-person collaboration. Do I need to meet all the requirements to apply?

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie

Confidence, Capability, Curiosity. About us:

We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate. If you’re interested in career opportunities, but not ready to apply, join our Talent Network to stay connected to us and receive updates on the latest job opportunities and company news.

#J-18808-Ljbffr

Join to apply for the

Technology Lead - Modern Workspace

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Technology Lead - Modern Workspace

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All jobs Provide strategic leadership and accountability for a high-performing team, ensuring the delivery of key outcomes aligned with business expectations and service-level agreements. Manage team deliverables with a focus on quality, timeliness, and customer satisfaction. Foster clear, professional communication across all channels (meetings, email, documentation), ensuring alignment with internal and external stakeholders. Proactively engage with customers to understand business needs, develop workspace strategies, and tailor modern IT solutions that drive efficiency and user satisfaction. Oversee ticket and workload management, analyze service trends, and implement data-driven success plans to continuously improve team performance. Act as the primary escalation point for critical issues, including after-hours P1/P2 incidents, ensuring timely and effective resolution. Collaborate with internal LAU and external stakeholders to drive initiatives, support transformation goals, and deliver measurable results. Ensure timely documentation of solutions and processes in the Logicalis knowledge management system to support knowledge sharing and operational excellence. Champion the professional development and mentoring of team members, promoting a culture of continuous learning and growth.

Responsibilities:

Provide strategic leadership and accountability for a high-performing team, ensuring the delivery of key outcomes aligned with business expectations and service-level agreements. Manage team deliverables with a focus on quality, timeliness, and customer satisfaction. Foster clear, professional communication across all channels (meetings, email, documentation), ensuring alignment with internal and external stakeholders. Proactively engage with customers to understand business needs, develop workspace strategies, and tailor modern IT solutions that drive efficiency and user satisfaction. Oversee ticket and workload management, analyze service trends, and implement data-driven success plans to continuously improve team performance. Act as the primary escalation point for critical issues, including after-hours P1/P2 incidents, ensuring timely and effective resolution. Collaborate with internal LAU and external stakeholders to drive initiatives, support transformation goals, and deliver measurable results. Ensure timely documentation of solutions and processes in the Logicalis knowledge management system to support knowledge sharing and operational excellence. Champion the professional development and mentoring of team members, promoting a culture of continuous learning and growth.

Requirements:

Minimum 5 years of experience in a team leadership role within IT services or modern workspace environments. Proven experience in people leadership, performance coaching, and operational excellence. Solid understanding and hands-on experience with: Windows Server and Wintel environments Office 365 / Microsoft 365 ecosystem VMware infrastructure Microsoft Azure platforms Strong stakeholder management skills with the ability to influence and drive cross-functional outcomes. Familiarity with ITSM tools and frameworks; ITIL Foundation Certification (V3 or V4) required. Excellent problem-solving, communication, and organizational skills.

Benefits

As a valued member of ‘ Logicalis Asia Pacific MSC ' you will enjoy several benefits, such as;

Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help" Pick your own adventure: Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it! Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success. Flexible, modern, working arrangements: A hybrid working model that allows for a balance of productive remote working and in-person collaboration.

Do I need to meet all the requirements to apply?

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie

Confidence, Capability, Curiosity.

About us:

We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Human Resources Services Referrals increase your chances of interviewing at All jobs by 2x Sign in to set job alerts for “Technology Lead” roles.

Federal Territory of Kuala Lumpur, Malaysia 3 days ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kota Damansara, Selangor, Malaysia 3 days ago Kota Damansara, Selangor, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 9 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Senior Manager, Service Management Office

Petaling Jaya, Selangor, Malaysia 1 month ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Manager, Application Services (Group IT)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Principal Specialist – Technology Sourcing Lead

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kota Damansara, Selangor, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 months ago Director, Architecture & Technology Governance

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Information Technology Governance Manager

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Assistant Manager - CIO Advisory - ITET (Petaling Jaya)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Information Technology Governance Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Assistant Manager (Technology Lead)_100025628_UTP Job Description

JOB PURPOSE

The Assistant Manager, Technology is a skilled tech professional who supports the implementation of technological and architectural decisions for the team. The Assistant Manager values simplicity and contributes to challenging technical constraints and procedures to maximize value for the business and achieve an Agile design.

This role helps implement technical excellence while ensuring technology initiatives align with enterprise architecture standards and corporate governance protocols. The Assistant Manager bridges practical implementation with strategic goals, supporting innovation while adhering to organizational frameworks and compliance requirements.

KEY ACCOUNTABILITIES

Corporate Governance

• Policy & Standards Support - Create, implement, and regularly update technology governance policies that align with regulatory requirements and industry best practices in the education sector
• Application Onboarding Process - Establish and oversee a rigorous evaluation and approval process for new software applications, ensuring they meet security, compliance, and integration requirements
• Technology Risk Management - Develop and maintain a comprehensive risk register for all technology initiatives, with appropriate mitigation strategies and regular reporting to executive leadership
• Vendor Management - Define standards for technology vendor selection, evaluation, and ongoing performance management, with particular attention to data handling practices

Development & Technical Implementation

• Codebase Quality - Help maintain high standards for code quality, contributing to improvements in reliability, maintainability, and security
• Hands-on Development - Allocate at least 40% of time to direct coding and technical problem-solving alongside team members
• DevOps Support - Assist in implementing and refining CI/CD pipelines, automated testing, and deployment processes for reliable delivery

Operational Leadership

• Technology Roadmap - Support the development and implementation of the technology roadmap, contributing to quarterly updates
• Resource Allocation - Help manage technology resources efficiently, tracking expenditures against allocated budgets
• Innovation Support - Participate in evaluating emerging educational technologies and implementing pilot solutions
• Management Reporting - Prepare regular reports on technology initiatives, risks, and outcomes for technology leadership
• Technical Mentoring - Participate in skills development activities and provide technical guidance to junior team members
• Knowledge Sharing - Maintain technical documentation and participate in knowledge sharing activities to reduce single points of failure
• Performance Support - Provide feedback for team performance reviews and assist with onboarding new team members
• Talent Development - Support the interview process and help identify technical talent for the organization

QUALIFICATION AND EXPERIENCE

• Degree in Computer Science, Information Systems or other related field or equivalent work experience
• 5+ years of relevant experience in technical roles and software development
• Knowledge of current tech stacks and trends, able to contribute to build vs buy discussions and technology selection
• Working knowledge of cloud technologies and DevOps principles
• Experience implementing cloud-native solutions using modern technologies e.g. ReactJS, Go, VueJS, Docker, Kubernetes
• Familiarity with enterprise solutions such as ERP/CRM/SCM
• Experience in contributing to technological roadmaps aligned with business objectives
• Demonstrates hands-on capabilities in coding and development, with ability to guide team members when needed

Job Info

• Job Identification 24186
• Posting Date 06/09/2025, 06:56 AM

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Principal Specialist – Technology Sourcing Lead

The Principal Specialist – Technology Sourcing & Financial Governance plays a strategic and operational leadership role within the Technology Division. This role is responsible for managing the end-to-end sourcing lifecycle, overseeing the technology budget, and driving cost optimization. The role also ensures financial accuracy, vendor performance, and full compliance with procurement and audit policies. This individual acts as a bridge between Finance, Procurement, and IT stakeholders to ensure fiscal discipline and timely delivery of sourcing needs.

Key Areas of Responsibilities

1. Strategic Sourcing and Financial Management (50%)

• Lead the annual technology budgeting cycle, driving year-over-year improvements in accuracy and accountability.

• Identify cost-saving opportunities, cost avoidance strategies, and enhance financial discipline across the Technology Division.

• Collaborate with IT managers to align technology stack lifecycle planning with financial projections.

• Perform financial forecasting, variance analysis between budget and actuals, investigating discrepancies and implementing corrective actions and develop mechanisms to monitor spending trends and KPIs.

• Drive strategic procurement planning, including contract renewal timelines and procurement pipeline forecasting.

• Partner with Finance to ensure proper accounting code usage, compliance with financial standards, and zero audit findings.

• Provide insights and recommendations to optimize IT spend and improve long-term budget predictability.

• Enhance financial reporting dashboards for real-time visibility into spending trends

2. Sourcing Operations & Compliance (50%)

• Oversee daily operations for procurement, PO issuance, invoice tracking, payment processing, and resolving budget-related issues promptly.

• Ensure complete compliance with procurement policies and finance practices with zero tolerance for audit deviations.

• Maintain accurate tracking of vendor contracts, license agreements, renewals, and service levels.

• Monitor vendor adherence to SLAs, conduct performance reviews with IT stakeholders and Procurement, and recommend blacklisting where necessary.

Manage contract renewals proactively to avoid service disruptions and negotiate commercial terms tactfully to achieve optimal value without compromising delivery timelines or quality.

• Maintain organized sourcing records and procurement documentation to support transparent audit trails.

• Continuously enhance sourcing processes and automate routine operations to increase team efficiency.

• Manage and coach a team of 2 to 3 sourcing professionals.

• Promote a culture of accountability, continuous improvement, and cross-functional collaboration.

• Train and guide the team on best practices in IT procurement, cost control, and policy compliance.

Qualifications

• Bachelor's degree in information technology, Finance, Business Administration, or equivalent.

• 5–10 years of experience in a technology-intensive organization, preferably in the financial services sector.

• Expertise in technology procurement, vendor management, and financial planning.

• Strong understanding of IT operations, infrastructure, security, and lifecycle management.

• Proven track record in budgeting, cost control, and vendor negotiations.

Technical Skills

• Advanced skills in Excel and familiarity with procurement tools (e.g., SAP, Coupa, Ariba).

• Proficient in cost modeling, financial dashboards, and spend analysis.

• Deep knowledge of procurement governance, contract law, and audit compliance requirements.

• Commercial sensitivity and insight, strong communication and negotiation ability, can promote mutual agreement and mutual benefit.

• Strong project management ability and method, excellent organization and coordination ability, and excellent project / initiative delivery.

Soft Skills:

• Excellent negotiation, communication, and stakeholder management skills.

• Strategic thinker with strong problem-solving and analytical abilities.

• High level of integrity, attention to detail, and organizational discipline.

• Fluency in English is required; other languages are a plus.

Embark on an exciting career journey with Payments Network Malaysia Sdn Bhd (PayNet), the heartbeat of Malaysia's financial markets!

As the national payments network and a pivotal infrastructure for Malaysia’s dynamic financial markets, PayNet is a linchpin in advancing the nation’s digital economy.

Our comprehensive suite of retail payment solutions - encompassing DuitNow (QR and P2P), JomPAY (Bill Payments), FPX (Online), MyDebit (Domestic Debit), MEPS (ATM), and IBG (Interbank GIRO) - not only offer wide accessibility but are seamlessly integrated into the fabric of daily life in Malaysia. These services have revolutionised the way Malaysians handle financial transactions, marking a significant leap in consumer convenience and efficiency.

At PayNet, our focus is on providing a safe, efficient, and innovative payments system. We are dedicated to improving and managing payment services that meet the evolving needs of consumers and businesses. Our work ensures the stability and reliability of Malaysia’s financial system, supporting the growth of the economy.

Learn more about our work and how we are contributing to Malaysia's financial future at

Join us in embracing digital payments and advancing Malaysia's financial landscape.

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Other locations: Primary Location Only

Requisition ID: 1540174

Whole industries have been disrupted and transformed in recent years by digital technology. As a technology Consulting professional, you’ll help businesses realise the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high-performing team, you’ll deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how IT can act as multiplying effect during major program transformations.

As organisations look to leverage the advantage IT offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

The Lead Developer will oversee the ServiceNow development team, focusing on delivering high-quality solutions within the Governance, Risk, and Compliance (GRC) domain.

Your key responsibilities:

• Lead the design, development, and implementation of ServiceNow solutions, with a strong emphasis on GRC modules.
• Manage a team of developers, providing guidance and oversight to ensure best practices and quality standards are met.
• Collaborate with Solution Architects and Business Analysts to translate business requirements into technical solutions.
• Drive the adoption of Agile methodologies within the development team.
• Conduct code reviews, enforce coding standards, and contribute to continuous improvement initiatives.
• Provide technical leadership in the integration of ServiceNow with other enterprise systems.
• Maintain up-to-date knowledge of ServiceNow features, with a focus on GRC capabilities and financial services regulations.

Skills and attributes for success

• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment

To qualify for the role, you must have

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• At least 4-6 years of experience in ServiceNow development, with a proven track record in GRC implementations.
• ServiceNow Certified Application Developer certification is required; additional certifications in GRC are highly valued.
• Strong leadership skills and experience in managing development teams.
• Familiarity with financial services regulations and compliance requirements in Malaysia.
• Excellent problem-solving abilities and communication skills.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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