Technical Support Engineer
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About the role
Are you a technical support enthusiast looking to join a thriving technology company? We are seeking a Technical Support Engineer to join our team at COMPUTER NETWORK TECHNOLOGIES SDN. BHD. in Iskandar Puteri Johor. You are responsible for providing remote support in IT diagnostics, and new setup installations. Assist in maintaining accurate records through the ticketing system. You'll handle troubleshooting, maintenance, and collaborate with teams to ensure reliability and compliance. If you're a detail-oriented problem solver with a passion for IT and networks, we'd love to have you on our team.
What you'll be doing
- Assist in daily IT support tasks, and providing basic technical support to end users (First-Level support), escalating issues when needed.
- Support in the setup, maintenance, and troubleshooting of desktops, printers, and basic network devices.
- Assist in monitoring and reporting system performance and issues.
- Perform advanced network troubleshooting to identify, diagnose, and resolve connectivity and system issues.
- Collaborate with project teams to develop and implement network solutions that support business needs.
- Assist in managing IT assets and ensure records are updated.
- Learn and assist with basic administration tasks such as user account management, antivirus checks, and backups.
- Maintain good communication with users and provide customer-friendly support.
- Assist in client project in ticket replies within 2 hours and arrangements within 24 hours, Onsite ticketing closing with client with helpdesk team and site visits to client premises.
- Perform other ad-hoc tasks as assigned by the supervisor.
What we're looking for
- Candidate must possess at least Degree in IT, Computer Science, or related field.
- Fresh graduates are encouraged to apply
- Basic knowledge of Windows systems and networking is an advantage.
- Willingness to learn and adapt in a fast-paced IT environment.
- Strong attention to detail, such as ensuring accurate network configurations, maintaining precise documentation, and conducting thorough testing of IT systems
- Good written and verbal communication skills in English
- Motivated to continuously learn and expand your technical expertise
- A customer-centric approach and a genuine passion for providing exceptional service
What we offer
- Competitive salary and bonuses
- Medical benefits
- Opportunities for professional development and career advancement
About us
COMPUTER NETWORK TECHNOLOGIES SDN. BHD. is a provider of cutting-edge IT solutions and services. With a strong presence in the Information & Communication Technology industry, we are committed to empowering our clients with innovative technology and exceptional support. Join our dynamic team and be a part of our continued growth and success.
Apply now and take the first step towards an exciting career in technical support
Technical Engineer
Posted today
Job Viewed
Job Description
RESPONSIBILITY & AUTHORITY:
1) Perform to repair and service all related M&E critical equipment in data center present in maintenance contract.
2) Perform Planned Preventive Maintenance Servicing for M&E critical equipment in Data Center.
3) Perform to make detailed Service reports and maintenance checklist on all the work that is done on each M&E critical equipment in data center.
4) Provide Incident report for any issue and breakdown regarding to all related M&E critical equipment in Data center.
5) Provide idea, solution for any technical issue regarding to all related M&E critical equipment in Data center.
6) Perform Testing and commissioning for all related M&E critical equipment in data center.
7) Attend any issue which may occur onsite regarding all related M&E critical equipment in data center.
8) Provide site training for all related M&E critical equipment in data center.
9) Support project execution
10) Reporting to the Technical Manager
REQUIREMENT:
- Degree in Electrical or relevant experience.
- Proficient in writing in Malay & English
- Multi-tasks effectively with good attitude
- Trustworthy and able to maintain confidentiality with high level of commitment and initiative
- Able to work independently
- Computer literate
Job Type: Full-time
Pay: RM3, RM5,400.00 per month
Benefits:
- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Application Question(s):
- How long is your notice period in the current company?
License/Certification:
- CIDB (Required)
Work Location: In person
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