12 Technical jobs in Selayang Baru

Enterprise Technical Support Advisor- Microsoft Technologies

Join to apply for the

Enterprise Technical Support Advisor- Microsoft Technologies

role at

Quest Software Enterprise Technical Support Advisor- Microsoft Technologies

Join to apply for the

Enterprise Technical Support Advisor- Microsoft Technologies

role at

Quest Software Get AI-powered advice on this job and more exclusive features. Overview

Quest Technical Support is currently looking for an Overview

Quest Technical Support is currently looking for an

Enterprise Technical Support Engineer

based in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team.

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members.

Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers is crucial to the role.

Responsibilities

Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers. Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution. Document all customer case details on our case tracking system. Be proactive in creating & publishing documentation in a customer-focused Knowledge Centered Support (KCS) environment. Developing and attending training for self-improvement to assist and share knowledge with other engineers. Initiate, participate or lead local and global projects. Technical Support roles will include the occasional weekend or public holiday support as part of the job responsibilities

Qualifications

Prior Technical Support experience of 5 years dealing with enterprise customers Knowledge of Active Directory Access Control and knowledge of user management In-depth experience with Microsoft Servers, management, configuration, and maintenance Experience of migrations including AccountsMailboxSharePointTeamsOneDrive Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI) An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers Messaging Fundamentals, including mail routing, connectors, interoperability with foreign systems Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration background Understanding of MAPI and EWS Experience with the management of Microsoft SQL Server Knowledge and experience with SAAS platforms Fluency in English (spoken and written)

Company Description

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

Secure operations, manage data and migrate platforms in the era of AI.

Why work with us!

Life at Quest means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution.

Our people demonstrate our winning culture through positive and meaningful relationship.

We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Come join us. For more information, visit us on the web at .

Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Administrative Industries Software Development Referrals increase your chances of interviewing at Quest Software by 2x Get notified about new Technical Support Advisor jobs in

Cyberjaya, Selangor, Malaysia . Technical Support Advisor (Microsoft Technologies)

Petaling Jaya, Selangor, Malaysia 1 day ago Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Customer Service (Technical Support) - Full Time

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Customer Care Professional (English speaker) - Future Opportunities

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Client Success Representative (Remote, Contract)

Escalation Agent (Return & Refund) - Operations, SG Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Senior Technical Support Engineer (OS & App Security)

Client Success Representative (Remote, Contract)

Petaling Jaya, Selangor, Malaysia 6 days ago Customer Experience and Scheduling Coordinator

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Operations Excellence Help Center Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Federal Territory of Kuala Lumpur, Malaysia 1 day ago Petaling Jaya, Selangor, Malaysia 3 days ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Client Success Representative (Remote, Contract)

Petaling Jaya, Selangor, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Title:
Advisor II. Technical Support- Mandarin Speaker CL -11
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40
Language Requirements:
Mandarin
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title: Advisor II. Technical Support- Mandarin Speaker CL -11 Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile

• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE: GERMANY - This job description does not apply to employees in Germany. UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION PHILIPPINES • Minimum of two years of college education. No prior call center experience is required • Ability to think clearly and can explain simple issues effectively, both written and verbally INDIA • Ability to effectively communicate, both written and verbally • Listen attentively to customer needs and concerns; demonstrate empathy • Clarify customer requirements; probe for and confirm understanding of requirements or problem • Confirm customer understanding of the solution and provide additional customer education as needed • Ability to learn including strong problem solving skills • Demonstrate strong probing and problem solving skills • Should be able to handle complex queries • Should be able to resolve customer queries independently Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40 Language Requirements: Mandarin Time Type: Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Job Applicant Privacy Notice for California Residents

#J-18808-Ljbffr

Overview/Summary:

Quantios is a leading provider of software solutions for the trust administration and corporate services industry. With over 30 years of experience, we empower our clients with innovative technology that enhances governance, operations, and investment on a global scale. At Quantios, we are committed to fostering a diverse and inclusive workplace where creativity, learning, and collaboration drive success. As the Lead Technical Author at Quantios, you will lead the documentation function, setting strategic direction for content design, delivery, and governance across our software products using the latest technologies, including AI generative tooling. You will be responsible for defining standards, building scalable practices that support both digital design and documentation, ensuring high-quality, user-friendly collateral that enhances customer experience. You will manage and mentor the technical writing team, and collaborate closely with Product, Engineering, and Customer Operations. Job Responsibilities: Lead the investigation, evaluation and implementation of next generation technologies, especially generative AI, to help drive productivity and quality gains in technical authoring Define and execute the documentation strategy, standards, and vision for the technical authoring function in line with our SaaS development release cadence.

Lead the creation and delivery of product documentation across formats (e.g., web, PDF, embedded, context-sensitive). Manage a team of technical authors, supporting and providing development, coaching, and resource planning. Collaborate with Product Owners and Engineering leaders to ensure Definition of Done is met in time for all new features within release cycles. Own and evolve content management systems (e.g., Madcap Flare), publishing workflows, and CI/CD pipeline integration. Ensure consistency, clarity, and usability of content across the product suite through quality assurance and review processes. Monitor and act on documentation feedback, usage analytics, and support insights to improve quality and discoverability. Champion user-centered content design and accessibility standards. Contribute to cross-functional initiatives around onboarding, support, and customer success enablement. Job Requirements: Bachelor’s or Master’s degree in Technical Communication, Computer Science, or a related field. A passion and working knowledge for understanding latest technologies, specifically, AI to increase efficiencies and practices. 7+ years of experience in technical documentation with 2+ years in a leadership or senior content strategy role. Demonstrated success managing technical authoring functions or teams in a product-centric environment. Expertise in content tooling (e.g., Madcap Flare, DITA, HTML/CSS, Markdown) and automated publishing workflows. Strong leadership, project management, and stakeholder collaboration skills. Deep understanding of documentation usability, accessibility, and user-centered design principles. Experience working in Agile development environments and influencing cross-functional delivery planning. Ability to drive quality, consistency, and scalability across documentation practices.

#J-18808-Ljbffr

Job description Responsible for maintenance of applications which have been live in production. Managing both technical and functional defects, problems and changes. Working on hosted and on-prem solutions. Working with a team of Technical Analysts/Senior Technical Analysts, Database Administrators and other IT functions you will investigate, manage and provide solutions to client queries and be part of a team that builds, implements and support new client systems. Provide support guidance and mentoring Technical Analysts for their day-to-day duties. Work with clients carrying out technical elements; technical implementation, enhancement, Automation, Resiliency, Issues, problems, and changes for Experian solutions. Responsible for application security and ownership and take accountability of the all the applications which are in your domain. 1. Management & Admin v Responsible for ensuring their own objectives are met. v Provide technical guidance and mentorship to technical analysts/senior technical analysts. v Working with Service Operations Manager to drive improvement in the function and to generate additional revenue by creating the CR opportunities in service operations. 2. Technical and Functional v Completely understand end-to-end infrastructure and application ecosystem to help build tools that can aid day-to-day operations work as well as application ownership. v Ability to work on production issues and problems and ensuring a quick and quality resolution. v Ability to work with the clients (IT and business teams) and to understand the requirements from a business perspective and design and build solution for them. v Continuous research and design of automated solutions with the application support space. v Responsible for the identification and implementation of technical service improvements. v Providing consultancy to the clients wherever needed on implementation of new components and upgrading the legacy solutions to the latest ones. v SME in at least 1 product 3. Customer Management v Strong Customer service skills, support and Incident management, while working to tight contractual SLAs. Dealing with both clients directly and other Experian business teams v Provide technical support for applications hosted both in the Experian Managed Service environments and those implemented at the client. v Investigation into production issues. To work with Sr. Technical Analyst/ Technical Analysts to recreate problems and utilise trace files & error diagnostics utilities identifying and implementing corrective/follow up actions. Updating the Incident database to reflect the current position. v Provide technical analysis to customers and business teams regarding support incidents. v To provide out of hours support (24x7) as part of the on-call team and be prepared to work in shift patterns. 4. Knowledge Sharing v Mentor less experienced members of the team to ensure constant knowledge growth of the team. v Keep self-informed about new advances in own technology areas and able to propose the implementation of state-of-art technology. v Participate with the management in Continual service improvements and provide ideas to create world class support function.

About Experian Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experience and Skills Qualifications computer engineer database - oracle and sql basic java webservices worked in production support environment client facing

Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here

#J-18808-Ljbffr

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in talented people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Act as the main spokesperson to articulate the technology value of the product/domain to internal teams (delivery, product managers) and occasionally to external audiences (customers). Serve as the go-to design authority for the development team. Contribute to overall architecture improvements and validate proposed architectures by building prototypes. Balance tactical needs with longer-term architectural strategy. Articulate the cost and benefits of solutions, Contribute to overall architecture improvements of the platform and/or services Validate the proposed architecture building prototypes and undertake the necessary POC Manage the balance between tactical needs and longer-term architectural strategyWhen required, be able to articulate the cost and benefits of the solutions and translate technology into business language and value Keep abreast about new advances in own technology areas and propose the implementation of state-of-art technology Work closely with Global Architects on any key architectural alignment & decisions Participates in reviews of software engineers’ code to deliver high quality solutions Provide supports to SRE/GPS colleagues in troubleshooting high-severity production incidents Qualifications

Additional Information

Our uniqueness is that we truly value yours. Experian Asia Pacific's culture, people, flexibility and environments are key differentiators. We take our people and equal opportunity agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. the list goes on. We're an award winning organisation due to our strong people focus (Great Place To Work, Top Employer and Employer of Choice). Experian Asia Pacific leverages cutting edge data science, inclusion and start-up mindsets to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and practices. As is our diverse workforce, which drives our success. Everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Benefits: Insurance, Health & Wellness, Financial & Retirement, Family & Parenting, Vacation/ Paid Leave & Time Off, Professional & Development Support, Retirement Benefit. Experian Careers - Creating a better tomorrow together

#J-18808-Ljbffr

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in talented people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at Experian plc | Bringing financial health to all Job Description

Act as the main spokesperson to articulate the technology value of the product/domain to internal teams (delivery, product managers) and occasionally to external audiences (customers). Serve as the go-to design authority for the development team. Contribute to overall architecture improvements and validate proposed architectures by building prototypes. Balance tactical needs with longer-term architectural strategy. Articulate the cost and benefits of solutions. Contribute to overall architecture improvements of the platform and/or services Validate the proposed architecture building prototypes and undertake the necessary POC Manage the balance between tactical needs and longer-term architectural strategy When required, be able to articulate the cost and benefits of the solutions and translate technology into business language and value Keep abreast about new advances in own technology areas and propose the implementation of state-of-art technology Work closely with Global Architects on any key architectural alignment & decisions Participates in reviews of software engineers’ code to deliver high quality solutions Provide supports to SRE/GPS colleagues in troubleshooting high-severity production incidents Qualifications

Languages - Java Enterprise Edition (from 8 to latest version), Groovy, Javascript Frameworks - OSGi, Netbeans RCP, Camel, Spring boot, Kafka, workflow management Web technologies - HTML 5, Angular, JQuery, CSS, LESS/SASS Databases - Oracle, SQL Server, Postgres - Relational data modelling, SQL Infrastructure - OpenShift, Docker, Kubernetes, AWS, EKS Service Architecture concepts - REST, JSON, API design, APIGEE, OpenAPI 2.X, 3.X At least 10 years work experience in technology, ideally in technology strategy and architecture position Experience from major industry (finance, telco or similar) with experience of building software, software product, as well as enterprise architecture and design Involvement in software development and software architecture as well as enterprise IT, integration and technology experience Additional Information

Our uniqueness is that we truly value yours. Experian Asia Pacific’s culture, people, flexibility and environments are key differentiators. We take our people and equal opportunity agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. the list goes on. We’re an award winning organisation due to our strong people focus (Great Place To Work, Top Employer and Employer of Choice). Experian Asia Pacific leverages cutting edge data science, inclusion and start-up mindsets to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and practices. As is our diverse workforce, which drives our success. Everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Benefits: Insurance, Health & Wellness, Financial & Retirement, Family & Parenting, Vacation/ Paid Leave & Time Off, Professional & Development Support, Retirement Benefit. Job Details

Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Information Services

#J-18808-Ljbffr

Worker Sub-Type: Regular

Job Description: OVERVIEW BlackBerry is seeking a skilled Cybersecurity Technical Trainer to join our Cybersecurity Centre of Excellence (CCOE) located in Cyberjaya. The Cybersecurity Technical Trainer will be the face of the immersive training program, and certifications offered at the CCOE. Working as part of a small team of trainers, the Cybersecurity Technical Trainer will work alongside a Cybersecurity Instructional Designer and an Education Programs Registrar to provide an engaging and transformative experience for visitors to the CCOE. RESPONSIBILITIES The Cybersecurity Technical Trainer will: Provide all instruction for training engagements with learners at the CCOE. Training engagements include live in-class instruction of technical content and practical lab application as well as assessments and certifications. Create an interactive classroom learning experience leveraging learned instruction from Instructor and Lab Manuals. Participate in the ‘Train the Trainer’ program at the facility to upskill themselves and fellow trainers. Proactively develop their facilitation skills to stay ahead of the latest research and training delivery techniques. Measure the effectiveness of training delivery and adjust as required. Be accountable for the quality of the live training experience. Work with the Cybersecurity Instructional Designer to improve, validate and make recommendations on course content and certification program. Provide feedback on training assessments and mentor individuals through the certification process at the CCOE. Play an active role in the Training Steering Committee, by providing insights and recommendations to produce effective outcomes related to training content and delivery. Participate and lend your expertise to the CCOE Community of Practice program. ESSENTIAL SKILLS AND QUALIFICATIONS 5 years of facilitation experience in a cybersecurity or a security-related field with a BS/BAor 4 years of experience with a MS/MA Functional domain expertise in Security Operation, Incident Response, Threat Intelligence and /or managed detection & response ((MDR). Experience interacting with external audiences from professional, higher education and government backgrounds Demonstrated understanding of adult learning principles and instructional design methodologies/techniques Proven ability to work as part of a team, establish and maintain effective working relationships with subject matter experts and internal and external stakeholders. A lifelong learner that is driven to always improve their craft. Willingness to embrace change and process improvements to streamline work processes. Exceptional written and verbal communication skills in both English & Bahasa Malay, paying close attention to detail. Ability to multi-task and problem solve within a fast paced, high-tech work environment. Experience developing effective training materials, including presentations, instructor manuals, participant manuals, storyboards, videos, etc. is an asset experience or demonstrated commitment to

gender equality or inclusive learning environments

are highly encouraged to apply #LI-NR1 Scheduled Weekly Hours: 40 #J-18808-Ljbffr

Technical Service Manager, Nilai, Negeri Sembilan, Malaysia, Sales, Chemicals This pivotal role is responsible for leading all technical functions related to product support, application engineering, client solutions, and pre- and post-sales technical services across our full product portfolio. Drive operational excellence, strengthen customer confidence, and foster innovation through deep technical expertise and cross-functional collaboration. Technical Leadership & Strategy

Define and implement the technical services strategy aligned with the company’s business objectives and product roadmap. Serve as the principal technical advisor on all matters concerning product performance, field applications, and project specifications. Collaborate with R&D, Product Management, Sales, and Marketing to guide product development and lifecycle enhancements. Provide and manage seminars, product demonstrations for customers and internal employees, and coordinate product launches. Ensure customer complaints are investigated promptly and findings are reported properly. Customer & Project Support

Oversee the delivery of high-quality technical support for clients, consultants, contractors, and internal stakeholders. Provide expert input on product selection, specification writing, and site-specific technical recommendations. Manage site trials, performance validation, and resolve complex technical challenges at project locations. Evaluate SIKA traded products and benchmark them against market alternatives. Maintain accurate and regular electronic entry of technical files into local systems, complying with department guidelines. Work with Regional Sales Managers to develop new customers. Maintain contact with Marketing, sales staff, major customers, and technical associations to stay informed of market requirements. Operational Excellence

Develop and disseminate technical documentation such as TDS, method statements, and application guidelines. Establish and monitor KPIs for technical support services to ensure responsiveness, quality, and customer satisfaction. Ensure compliance with national and international construction standards (e.g., ASTM, EN, IS codes). People & Capability Development

Lead, mentor, and develop a team of technical professionals and field engineers. Design and implement structured training programs for internal teams, customers, applicators, and partners. Innovation & Market Insight

Monitor emerging technologies, market trends, and competitor activities as a technical thought leader. Translate customer feedback into actionable insights for product improvement and innovation. Assess the viability of development projects proposed by Sales and Marketing, coordinating submissions to the Development Manager. Supervise technical laboratory work and field tests related to new products and development projects. Safety

Maintain the TSD area in terms of housekeeping and EHS requirements. Promote safe work practices and ensure a safe environment. Reduce incident rates and loss times through EHS awareness and safety resources. Your expertise - Our strength

Bachelor’s degree in Science, Engineering, or related fields preferred. 10-15 years of experience in technical services or R&D within construction chemicals. Strong organizational skills and ability to manage multiple tasks. Deep knowledge of refurbishment, repair systems, waterproofing, and industrial flooring. Proven leadership with cross-functional teams. Excellent communication, presentation, and problem-solving skills. Willingness to travel for site support and training. Ability to work independently and efficiently with minimal supervision. Positive attitude and continuous improvement mindset. About Sika

Sika is a global leader in specialty chemicals, developing and producing systems for bonding, sealing, damping, reinforcing, and protection in construction and industrial manufacturing. With subsidiaries in 102 countries and over 400 factories, Sika employs more than 34,000 people and generated CHF 11.76 billion in sales in 2024, playing a key role in transforming the construction and transportation sectors towards greater environmental sustainability.

#J-18808-Ljbffr