22 Technical jobs in Selayang Baru

Premier Ascent Group Bandar Baru Bangi, Selangor, Malaysia

2 weeks ago Be among the first 25 applicants

Direct message the job poster from Premier Ascent Group

1. Prepare tender proposals, quotations & purchase orders.

2. Participate in joint inspection on existing spring support at the petchem plant & refinery.

3. Prepare inspection reports and recommend for next course of action.

4. Interface with principal and customer & follow up on bid submission.

5. Interface with suppliers/manufacturers to solicits support and offers.

6. Solicit inquiries and quotations for business expansion.

7. Gathered market intelligence on projects, upcoming tenders, project requirement & other new opportunities.

8. Attend mill visits and coordinate on delivery.

QUALIFICATIONS:

1. Degree / Diploma in Mechanical Engineering.

Fresh graduates are encourage to apply.

2. Knowledge in oil and gas industry is an added

advantage.

3. Send your application to :

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development

Get notified about new Technical Sales Specialist jobs in Bandar Baru Bangi, Selangor, Malaysia .

Kelang, Selangor, Malaysia MYR3,000.00-MYR6,000.00 3 days ago

Puchong, Selangor, Malaysia MYR2,500.00-MYR4,000.00 1 week ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Puchong, Selangor, Malaysia MYR2,500.00-MYR3,500.00 4 months ago

Technical Sales Specialist - Polyethylene (PE)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Petaling Jaya, Selangor, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Sales and Application Engineer (Lubrication Solutions)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Shah Alam, Selangor, Malaysia MYR8,000.00-MYR10,000.00 11 hours ago

Sales Engineer, Order Processing (Service)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 4 months ago

Regional Sales Manager/Engineer, Automation

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

(ELM) Learn Tech Sales Specialist - Central Region

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Premier Ascent Group Bandar Baru Bangi, Selangor, Malaysia 2 weeks ago Be among the first 25 applicants Direct message the job poster from Premier Ascent Group 1. Prepare tender proposals, quotations & purchase orders. 2. Participate in joint inspection on existing spring support at the petchem plant & refinery. 3. Prepare inspection reports and recommend for next course of action. 4. Interface with principal and customer & follow up on bid submission. 5. Interface with suppliers/manufacturers to solicits support and offers. 6. Solicit inquiries and quotations for business expansion. 7. Gathered market intelligence on projects, upcoming tenders, project requirement & other new opportunities. 8. Attend mill visits and coordinate on delivery. QUALIFICATIONS: 1. Degree / Diploma in Mechanical Engineering. Fresh graduates are encourage to apply. 2. Knowledge in oil and gas industry is an added advantage. 3. Send your application to : Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Sales and Business Development Get notified about new Technical Sales Specialist jobs in

Bandar Baru Bangi, Selangor, Malaysia . Kelang, Selangor, Malaysia MYR3,000.00-MYR6,000.00 3 days ago Puchong, Selangor, Malaysia MYR2,500.00-MYR4,000.00 1 week ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Puchong, Selangor, Malaysia MYR2,500.00-MYR3,500.00 4 months ago Technical Sales Specialist - Polyethylene (PE)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Petaling Jaya, Selangor, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Sales and Application Engineer (Lubrication Solutions)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Shah Alam, Selangor, Malaysia MYR8,000.00-MYR10,000.00 11 hours ago Sales Engineer, Order Processing (Service)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 4 months ago Regional Sales Manager/Engineer, Automation

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago (ELM) Learn Tech Sales Specialist - Central Region

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Summary: We are seeking a proactive and technically skilled

Technical Engineer

to support our global dealer network. The role involves providing engineering assistance, preparing technical drawings and documentation, and coordinating cross-functional solutions to improve product design and installation accuracy. Job Responsibilities: Provide technical and engineering support to international dealers and clients. Assist in preparing design drawings using AutoCAD (2D/3D) and Revit software. Prepare Bill of Materials (BOM), troubleshooting guides, and maintenance documentation (Maintenance Guide/Manuals). Coordinate with internal departments to resolve technical and operational issues, ensuring design consistency and minimizing fabrication and installation errors. Contribute ideas for product and system improvements, including drafting proposals with calculations and dimensioning. Attend meetings and travel internationally as required. Job Requirements: Bachelor’s Degree in Mechanical Engineering or equivalent. 2–3 years of working experience Independent, proactive, and results-oriented with strong technical skills. Good presentation and communication skills. Proficient in English and Mandarin (spoken & written). Willingness to travel overseas. Proficient in AutoCAD; knowledge of Revit is an added advantage.

#J-18808-Ljbffr

Job Title:
Advisor I, Technical Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Overview

Quest Technical Support is currently looking for an Enterprise Technical Support Engineer based in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team. Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey. Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members. Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers is crucial to the role. Responsibilities

Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers. Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution. Document all customer case details on our case tracking system. Be proactive in creating & publishing documentation in a customer-focused Knowledge Centered Support (KCS) environment. Developing and attending training for self-improvement to assist and share knowledge with other engineers. Initiate, participate or lead local and global projects. Technical Support roles will include the occasional weekend or public holiday support as part of the job responsibilities Qualifications

Prior Technical Support experience dealing with enterprise customers Experience in Active Directory Access Control and knowledge of user management In-depth experience with Microsoft Servers, management, configuration, and maintenance Experience of migrations including AccountsMailboxSharePointTeamsOneDrive Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI) In-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers Messaging Fundamentals, including mail routing, connectors, interoperability with foreign systems Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration background Understanding of MAPI and EWS Experience with the management of Microsoft SQL Server Knowledge and experience with SAAS platformsFluency in English (spoken and written) Company Description At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now. Secure operations, manage data and migrate platforms in the era of AI. Why work with us! Life at Quest means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationship. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members’ health and wellness is our priority as well as rewarding them for their hard work. Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Come join us. For more information, visit us on the web at

Join to apply for the

Enterprise Technical Support Advisor

role at

Quest Software 2 days ago Be among the first 25 applicants Join to apply for the

Enterprise Technical Support Advisor

role at

Quest Software Get AI-powered advice on this job and more exclusive features. Overview

Quest Technical Support is currently looking for an Overview

Quest Technical Support is currently looking for an

Enterprise Technical Support Engineer

based in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team.

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members.

Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers is crucial to the role.

Responsibilities

Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers. Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution. Document all customer case details on our case tracking system. Be proactive in creating & publishing documentation in a customer-focused Knowledge Centered Support (KCS) environment. Developing and attending training for self-improvement to assist and share knowledge with other engineers. Initiate, participate or lead local and global projects. Technical Support roles will include the occasional weekend or public holiday support as part of the job responsibilities

Qualifications

Prior Technical Support experience dealing with enterprise customers Experience in Active Directory Access Control and knowledge of user management In-depth experience with Microsoft Servers, management, configuration, and maintenance Experience of migrations including AccountsMailboxSharePointTeamsOneDrive Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI) In-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers Messaging Fundamentals, including mail routing, connectors, interoperability with foreign systems Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration background Understanding of MAPI and EWS Experience with the management of Microsoft SQL Server Knowledge and experience with SAAS platforms Fluency in English (spoken and written)

Company Description

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

Secure operations, manage data and migrate platforms in the era of AI.

Why work with us!

Life at Quest means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution.

Our people demonstrate our winning culture through positive and meaningful relationship.

We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Come join us. For more information, visit us on the web at . Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Administrative Industries Software Development Referrals increase your chances of interviewing at Quest Software by 2x Get notified about new Technical Support Advisor jobs in

Cyberjaya, Selangor, Malaysia . Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago L2 Technical Support Consultant & Backend Engineer (Malaysia)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Advisor I, Customer Service (Technical Support)

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Petaling Jaya, Selangor, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Technical Support Advisor - Security & Compliance

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Federal Territory of Kuala Lumpur, Malaysia 4 days ago Customer Relations Officer (Part-Time), IKEA Cheras.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Customer Care Professional (English speaker) - Future Opportunities

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Client Success Representative APAC (Remote, Contract)

Client Success Representative APAC (Remote, Contract)

Client Success Representative APAC (Remote, Contract)

Senior Technical Support Engineer (OS & App Security)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Cinema Crew Part Time ( GSC Bukit Bintang City Center )

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Client Success Representative APAC (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,000.00-MYR2,000.00 5 months ago Technical Customer Service Specialist (Branding Operations)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Petaling Jaya, Selangor, Malaysia 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Overview/Summary:

Quantios is a leading provider of software solutions for the trust administration and corporate services industry. With over 30 years of experience, we empower our clients with innovative technology that enhances governance, operations, and investment on a global scale. At Quantios, we are committed to fostering a diverse and inclusive workplace where creativity, learning, and collaboration drive success. As the Lead Technical Author at Quantios, you will lead the documentation function, setting strategic direction for content design, delivery, and governance across our software products. You will be responsible for defining standards, building scalable practices, and ensuring high-quality, user-friendly documentation that enhances the customer experience. You will manage and mentor the technical writing team, and collaborate closely with Product, Engineering, and Customer Operations. Job Responsibilities: Define and execute the documentation strategy, standards, and vision for the technical authoring function. Lead the creation and delivery of product documentation across formats (e.g., web, PDF, embedded, context-sensitive). Lead the investigation, evaluation and implementation of next generation technologies, especially generative AI, to help drive productivity and quality gains in technical authoring Manage a team of technical authors, supporting development, coaching, and resource planning. Collaborate with Product Owners and Engineering leaders to ensure timely, accurate, and useful documentation for all new features and releases. Own and evolve content management systems (e.g., Madcap Flare), publishing workflows, and CI/CD pipeline integration. Ensure consistency, clarity, and usability of content across the product suite through quality assurance and review processes. Develop templates, reusable components, and scalable practices to support content re-use and efficiency. Monitor and act on documentation feedback, usage analytics, and support insights to improve quality and discoverability. Champion user-centered content design and accessibility standards. Contribute to cross-functional initiatives around onboarding, support, and customer success enablement. Job Requirements: Bachelor’s or Master’s degree in Technical Communication, Computer Science, or a related field. 7+ years of experience in technical documentation with 2+ years in a leadership or senior content strategy role. Demonstrated success managing technical authoring functions or teams in a product-centric environment. Expertise in content tooling (e.g., Madcap Flare, DITA, HTML/CSS, Markdown) and automated publishing workflows. Strong leadership, project management, and stakeholder collaboration skills. Deep understanding of documentation usability, accessibility, and user-centered design principles. Experience working in Agile development environments and influencing cross-functional delivery planning. Ability to drive quality, consistency, and scalability across documentation practices.

#J-18808-Ljbffr

Job description Responsible for maintenance of applications which have been live in production. Managing both technical and functional defects, problems and changes. Working on hosted and on-prem solutions. Working with a team of Technical Analysts/Senior Technical Analysts, Database Administrators and other IT functions you will investigate, manage and provide solutions to client queries and be part of a team that builds, implements and support new client systems. Provide support guidance and mentoring Technical Analysts for their day-to-day duties. Work with clients carrying out technical elements; technical implementation, enhancement, Automation, Resiliency, Issues, problems, and changes for Experian solutions. Responsible for application security and ownership and take accountability of the all the applications which are in your domain. 1. Management & Admin v Responsible for ensuring their own objectives are met. v Provide technical guidance and mentorship to technical analysts/senior technical analysts. v Working with Service Operations Manager to drive improvement in the function and to generate additional revenue by creating the CR opportunities in service operations. 2. Technical and Functional v Completely understand end-to-end infrastructure and application ecosystem to help build tools that can aid day-to-day operations work as well as application ownership. v Ability to work on production issues and problems and ensuring a quick and quality resolution. v Ability to work with the clients (IT and business teams) and to understand the requirements from a business perspective and design and build solution for them. v Continuous research and design of automated solutions with the application support space. v Responsible for the identification and implementation of technical service improvements. v Providing consultancy to the clients wherever needed on implementation of new components and upgrading the legacy solutions to the latest ones. v SME in at least 1 product 3. Customer Management v Strong Customer service skills, support and Incident management, while working to tight contractual SLAs. Dealing with both clients directly and other Experian business teams v Provide technical support for applications hosted both in the Experian Managed Service environments and those implemented at the client. v Investigation into production issues. To work with Sr. Technical Analyst/ Technical Analysts to recreate problems and utilise trace files & error diagnostics utilities identifying and implementing corrective/follow up actions. Updating the Incident database to reflect the current position. v Provide technical analysis to customers and business teams regarding support incidents. v To provide out of hours support (24x7) as part of the on-call team and be prepared to work in shift patterns. 4. Knowledge Sharing v Mentor less experienced members of the team to ensure constant knowledge growth of the team. v Keep self-informed about new advances in own technology areas and able to propose the implementation of state-of-art technology. v Participate with the management in Continual service improvements and provide ideas to create world class support function.

About Experian Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experience and Skills Qualifications computer engineer database - oracle and sql basic java webservices worked in production support environment client facing

Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here

#J-18808-Ljbffr

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Job description

Responsible for maintenance of applications which have been live in production. Managing both technical and functional defects, problems and changes. Working on hosted and on-prem solutions. Working with a team of Technical Analysts/Senior Technical Analysts, Database Administrators and other IT functions you will investigate, manage and provide solutions to client queries and be part of a team that builds, implements and support new client systems. Provide support guidance and mentoring Technical Analysts for their day-to-day duties. Work with clients carrying out technical elements; technical implementation, enhancement, Automation, Resiliency, Issues, problems, and changes for Experian solutions. Responsible for application security and ownership and take accountability of the all the applications which are in your domain.

Management & Admin

v Responsible for ensuring their own objectives are met.

v Provide technical guidance and mentorship to technical analysts/senior technical analysts.

v Working with Service Operations Manager to drive improvement in the function and to generate additional revenue by creating the CR opportunities in service operations.

Technical and Functional

v Completely understand end-to-end infrastructure and application ecosystem to help build tools that can aid day-to-day operations work as well as application ownership.

v Ability to work on production issues and problems and ensuring a quick and quality resolution.

v Ability to work with the clients (IT and business teams) and to understand the requirements from a business perspective and design and build solution for them.

v Continuous research and design of automated solutions with the application support space.

v Responsible for the identification and implementation of technical service improvements.

v Providing consultancy to the clients wherever needed on implementation of new components and upgrading the legacy solutions to the latest ones.

v SME in at least 1 product

Customer Management

v Strong Customer service skills, support and Incident management, while working to tight contractual SLAs. Dealing with both clients directly and other Experian business teams

v Provide technical support for applications hosted both in the Experian Managed Service environments and those implemented at the client.

v Investigation into production issues. To work with Sr. Technical Analyst/ Technical Analysts to recreate problems and utilise trace files & error diagnostics utilities identifying and implementing corrective/follow up actions. Updating the Incident database to reflect the current position.

v Provide technical analysis to customers and business teams regarding support incidents.

v To provide out of hours support (24x7) as part of the on-call team and be prepared to work in shift patterns.

Knowledge Sharing

v Mentor less experienced members of the team to ensure constant knowledge growth of the team.

v Keep self-informed about new advances in own technology areas and able to propose the implementation of state-of-art technology.

v Participate with the management in Continual service improvements and provide ideas to create world class support function.

Qualifications

Qualifications

computer engineer database - oracle and sql basic java webservices worked in production support environment client facing

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here #J-18808-Ljbffr