45 Technical jobs in Putrajaya

Technical Support Administrator page is loadedTechnical Support Administrator Apply locations Remote Malaysia time type Full time posted on Posted 12 Days Ago job requisition id R-

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

The Technical Support Administrator is responsible for supporting the Global Service Delivery team with the operational functions of a full-service global organization. The successful candidate will have a very strong work ethic, is well organized, responsive, analytically skilled, a strategic thinker, detail oriented and quality minded.

This is an individual contributor role reporting to the Regional Manager in Malaysia.

Essential Duties & Responsibilities

• Assist the Global Service Delivery leadership with projects and day to day team administration of the team. This may include:
• Reporting (building, refining, and maintain)
• Monitoring Contingent Workforce engineers
• Investigating data anomalies
• Compiling supporting information for client investigations
• Drive review of and maintenance of Engineer data including Skills Matrix, Job Profiles, Training & other tasks
• Facilitate the maintenance client data in SharePoint, Salesforce and OneNote
• Assist new Engineers with HR Onboarding and Training task
• Monitor & Escalate cases in jeopardy of violating Service Level Agreements
• Manage and maintain on call schedule in XMatters tool
• Documenting operational processes, quality expectations, and reporting against expectations

Additional Duties & Responsibilities

• Other job-related duties and responsibilities may be assigned from time to time.

Location

• Remote - Malaysia

Education

• Bachelor's degree or equivalent relevant experience

Language

• Fluent Mandarin or Japanese speaking and writing skills
• Excellent English speaking and writing skills

Experience

• Experience in a technology-based field
• Project Management or operations support experience welcomed

Skills

• Assist with and have good working knowledge and experience in reporting using tools such as Salesforce, ServiceNow, Qlik, SharePoint, OneNote, Excel, PowerPoint, etc.
• Project Management or Operations focused
• Self-starter, equally as happy to work on their own and in teams
• Self-confident with ability to work with and influence senior management
• Very strong work ethic and team player with a positive “do what it takes” attitude
• Deep understanding and hands-on skills working with Salesforce.com (SFDC CRM Application) a plus
• Familiarity or experience with ERP systems a plus (SAP, EBS, Oracle Technology)
• Strong aptitude for utilizing Business Intelligence tools
• Strong problem solving, organizational and collaboration skills
• Good analytical skills
• Excellent written, oral and presentation skills
• Strong proficiency in MS Office products, especially Excel would be highly regarded

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
  • We dream big and innovate boldly.

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration.

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

• Community
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Similar Jobs (1) Technical Support Administrator locations Remote Malaysia time type Full time posted on Posted 12 Days Ago

#J-18808-Ljbffr

Join to apply for the Technical Support Specialist role at Sumsub

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Sumsub

Sumsub is a leading full-cycle verification platform that enables scalable compliance.

From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.

Trusted by over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.

Now we are looking for a Technical Support Engineer to join our team!

What You Will Be Doing

• Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
• Performing a technical analysis of reported problems and define plans for resolving them.
• Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
• Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
• Communicating with clients using chat, email, and outbound calls.

About You

• Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum).
• Basic understanding of networking, web, API requests, and SQL.
• Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.
• Willingness to provide excellent support service.

Would be considered a plus

• Familiarity with Postman or practical experience with API troubleshooting.
• Hands-on experience in technical support for web or mobile applications.

What we offer

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

The hiring stages

TA screening → Hiring Manager Interview → Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

Role details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Customer Service
• Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at Sumsub by 2x

Get notified about new Technical Support Specialist jobs in Malaysia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the Technical Support Administrator role at Rimini Street

Join to apply for the Technical Support Administrator role at Rimini Street

Get AI-powered advice on this job and more exclusive features.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

The Technical Support Administrator is responsible for supporting the Global Service Delivery team with the operational functions of a full-service global organization. The successful candidate will have a very strong work ethic, is well organized, responsive, analytically skilled, a strategic thinker, detail oriented and quality minded.

This is an individual contributor role reporting to the Regional Manager in Malaysia.

Essential Duties & Responsibilities

• Assist the Global Service Delivery leadership with projects and day to day team administration of the team. This may include:
• Reporting (building, refining, and maintain)
• Monitoring Contingent Workforce engineers
• Investigating data anomalies
• Compiling supporting information for client investigations
• Drive review of and maintenance of Engineer data including Skills Matrix, Job Profiles, Training & other tasks
• Facilitate the maintenance client data in SharePoint, Salesforce and OneNote
• Assist new Engineers with HR Onboarding and Training task
• Monitor & Escalate cases in jeopardy of violating Service Level Agreements
• Manage and maintain on call schedule in XMatters tool
• Documenting operational processes, quality expectations, and reporting against expectations
  
  

Additional Duties & Responsibilities

• Other job-related duties and responsibilities may be assigned from time to time.
  
  

Location

• Remote - Malaysia
  
  

Education

• Bachelor's degree or equivalent relevant experience
  
  

Language

• Fluent Mandarin or Japanese speaking and writing skills
• Excellent English speaking and writing skills
  
  

Experience

• Experience in a technology-based field
• Project Management or operations support experience welcomed
  
  

Skills

• Assist with and have good working knowledge and experience in reporting using tools such as Salesforce, ServiceNow, Qlik, SharePoint, OneNote, Excel, PowerPoint, etc.
• Project Management or Operations focused
• Self-starter, equally as happy to work on their own and in teams
• Self-confident with ability to work with and influence senior management
• Very strong work ethic and team player with a positive “do what it takes” attitude
• Deep understanding and hands-on skills working with Salesforce.com (SFDC CRM Application) a plus
• Familiarity or experience with ERP systems a plus (SAP, EBS, Oracle Technology)
• Strong aptitude for utilizing Business Intelligence tools
• Strong problem solving, organizational and collaboration skills
• Good analytical skills
• Excellent written, oral and presentation skills
• Strong proficiency in MS Office products, especially Excel would be highly regarded
  
  

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
• We dream big and innovate boldly.
  
  

• Colleagues
• We work with extraordinary people who create a culture of mutual respect and collaboration.
  
  

• Clients
• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
  
  

• Community
• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
  

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Rimini Street by 2x

Get notified about new Technical Support Administrator jobs in Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Virtuozzo is a leading innovator in virtualization and cloud infrastructure solutions, empowering service providers worldwide to build and manage any cloud—private, public, or hybrid—efficiently and cost-effectively. We pioneered container-based virtualization technologies and actively contribute to foundational OSS projects such as OpenVZ, Linux kernel, Kubernetes, CRIU, KVM, OpenStack, and more. At Virtuozzo, you’ll be joining a globally distributed support team known amongst our clients as top-tier. Responsibilities Coordination, troubleshooting and solving reported customer problems in collaboration with customer technical teams and internal teams Performing analysis and evaluations of technical performance and reliability of products, systems, and services based on customer requests Adhering to defined standards and measures for quality and customer satisfaction, managing customer communication according to SLAs Maintenance of the internal and external knowledge base on company’s products and troubleshooting procedures Requirements Desire to grow as an IT professional with focus on advanced/expert Linux knowledge Ability to work only three days a week with one night shift Understanding of OS structure and Linux configuration skills Operating system installation, configuration, upgrade, and maintenance experience (Linux) Networking and network services (Linux) configuration experience Experience with troubleshooting/monitoring utilities (Linux) English (Upper intermediate or above) Great communication and interpersonal skills Ability to stay calm and focused Docker, Kubernetes, OpenStack experience (would be considered as a plus) Redhat or LPI certificates (would be considered as a huge plus) With Virtuozzo, You Will Skyrocket your knowledge on how Linux works with the supervision of our trainers and the help of a well-knit team of professional support engineers Find out how Linux used by huge enterprises all over the world Prepare your knowledge base for further career growth with Virtuozzo Be acquainted with our customers to get a boost in your communication skills What We Offer Remote working model: balancing collaboration with flexibility Comprehensive private medical insurance Professional growth: training budget, certification support, mentorship, and career progression pathways Inclusive, multicultural culture: work alongside talented engineers from across the globe on infrastructure-grade cloud products Employee perks: recognition programs, referral bonuses, and learning initiatives such as book clubs or tech talks Regional impact: contribute to our customers' satisfaction and help our engineering team to pivot Virtuozzo is an equal opportunities employer and welcomes applications from all qualified candidates.

#J-18808-Ljbffr

Technical Support Administrator page is loaded Technical Support Administrator Apply locations Remote Malaysia time type Full time posted on Posted 12 Days Ago job requisition id R-

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments. To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn. Position Summary The

Technical Support Administrator

is responsible for supporting the Global Service Delivery team with the operational functions of a full-service global organization. The successful candidate will have a very strong work ethic, is well organized, responsive, analytically skilled, a strategic thinker, detail oriented and quality minded. This is an individual contributor role reporting to the Regional Manager in Malaysia. Essential Duties & Responsibilities Assist the Global Service Delivery leadership with projects and day to day team administration of the team. This may include: Reporting (building, refining, and maintain) Monitoring Contingent Workforce engineers Investigating data anomalies Compiling supporting information for client investigations Drive review of and maintenance of Engineer data including Skills Matrix, Job Profiles, Training & other tasks Facilitate the maintenance client data in SharePoint, Salesforce and OneNote Assist new Engineers with HR Onboarding and Training task Monitor & Escalate cases in jeopardy of violating Service Level Agreements Manage and maintain on call schedule in XMatters tool Documenting operational processes, quality expectations, and reporting against expectations Additional Duties & Responsibilities Other job-related duties and responsibilities may be assigned from time to time. Location Remote - Malaysia Education Bachelor's degree or equivalent relevant experience Language Fluent Mandarin or Japanese speaking and writing skills Excellent English speaking and writing skills Experience Experience in a technology-based field Project Management or operations support experience welcomed Skills Assist with and have good working knowledge and experience in reporting using tools such as Salesforce, ServiceNow, Qlik, SharePoint, OneNote, Excel, PowerPoint, etc. Project Management or Operations focused Self-starter, equally as happy to work on their own and in teams Self-confident with ability to work with and influence senior management Very strong work ethic and team player with a positive “do what it takes” attitude Deep understanding and hands-on skills working with Salesforce.com (SFDC CRM Application) a plus Familiarity or experience with ERP systems a plus (SAP, EBS, Oracle Technology) Strong aptitude for utilizing Business Intelligence tools Strong problem solving, organizational and collaboration skills Good analytical skills Excellent written, oral and presentation skills Strong proficiency in MS Office products, especially Excel would be highly regarded Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company

We dream big and innovate boldly.

Colleagues

We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients

We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community

We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees. Similar Jobs (1)

Technical Support Administrator locations Remote Malaysia time type Full time posted on Posted 12 Days Ago

#J-18808-Ljbffr

Join to apply for the

Technical Support Administrator

role at

Rimini Street Join to apply for the

Technical Support Administrator

role at

Rimini Street Get AI-powered advice on this job and more exclusive features. About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments. About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

The

Technical Support Administrator

is responsible for supporting the Global Service Delivery team with the operational functions of a full-service global organization. The successful candidate will have a very strong work ethic, is well organized, responsive, analytically skilled, a strategic thinker, detail oriented and quality minded.

This is an individual contributor role reporting to the Regional Manager in Malaysia.

Essential Duties & Responsibilities

Assist the Global Service Delivery leadership with projects and day to day team administration of the team. This may include: Reporting (building, refining, and maintain) Monitoring Contingent Workforce engineers Investigating data anomalies Compiling supporting information for client investigations Drive review of and maintenance of Engineer data including Skills Matrix, Job Profiles, Training & other tasks Facilitate the maintenance client data in SharePoint, Salesforce and OneNote Assist new Engineers with HR Onboarding and Training task Monitor & Escalate cases in jeopardy of violating Service Level Agreements Manage and maintain on call schedule in XMatters tool Documenting operational processes, quality expectations, and reporting against expectations

Additional Duties & Responsibilities

Other job-related duties and responsibilities may be assigned from time to time.

Location

Remote - Malaysia

Education

Bachelor's degree or equivalent relevant experience

Language

Fluent Mandarin or Japanese speaking and writing skills Excellent English speaking and writing skills

Experience

Experience in a technology-based field Project Management or operations support experience welcomed

Skills

Assist with and have good working knowledge and experience in reporting using tools such as Salesforce, ServiceNow, Qlik, SharePoint, OneNote, Excel, PowerPoint, etc. Project Management or Operations focused Self-starter, equally as happy to work on their own and in teams Self-confident with ability to work with and influence senior management Very strong work ethic and team player with a positive “do what it takes” attitude Deep understanding and hands-on skills working with Salesforce.com (SFDC CRM Application) a plus Familiarity or experience with ERP systems a plus (SAP, EBS, Oracle Technology) Strong aptitude for utilizing Business Intelligence tools Strong problem solving, organizational and collaboration skills Good analytical skills Excellent written, oral and presentation skills Strong proficiency in MS Office products, especially Excel would be highly regarded

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

Company We dream big and innovate boldly.

Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Rimini Street by 2x Get notified about new Technical Support Administrator jobs in

Malaysia . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the

Technical Support Specialist

role at

Sumsub Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Sumsub Sumsub

is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface. Trusted by over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo. Now we are looking for a

Technical Support Engineer

to join our team! What You Will Be Doing

Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients. Performing a technical analysis of reported problems and define plans for resolving them. Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation. Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources. Communicating with clients using chat, email, and outbound calls. About You

Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum). Basic understanding of networking, web, API requests, and SQL. Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers. Willingness to provide excellent support service. Would be considered a plus

Familiarity with Postman or practical experience with API troubleshooting. Hands-on experience in technical support for web or mobile applications. What we offer

Fully remote and flexible working schedule, with access to a coworking space (in some locations). Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide. International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore. 1 extra day off to celebrate your birthday. 7 additional days to enjoy the Christmas & New Year holidays. 7 days of sick leave (without the need for documentation). Regular, fully covered team offsites to connect and collaborate. Learning opportunities and support to attend industry events with the team. The hiring stages

TA screening → Hiring Manager Interview → Final Interview. Sounds like a great opportunity for your career development? Then go ahead and apply! We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively. Role details

Seniority level: Entry level Employment type: Full-time Job function: Information Technology and Customer Service Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Sumsub by 2x Get notified about new Technical Support Specialist jobs in

Malaysia . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Overview

Quest Technical Support is currently looking for anEnterprise Technical Support Engineer based in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team.

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members.

Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers is crucial to the role.

Responsibilities

-Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting

-Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers.

-Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution.

-Document all customer case details on our case tracking system.

-Be proactive in creating & publishing documentation in a customer-focused Knowledge Centered Support (KCS) environment.

-Developing and attending training for self-improvement to assist and share knowledge with other engineers.

-Initiate, participate or lead local and global projects.

-Technical Support roles will include the occasional weekend or public holiday support as part of the job responsibilities

Qualifications

-Prior Technical Support experience of 5 years dealing with enterprise customers

-Knowledge of Active Directory Access Control and knowledge of user management

-In-depth experience with Microsoft Servers, management, configuration, and maintenance

-Experience of migrations including AccountsMailboxSharePointTeamsOneDrive

-Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications

-Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI)

-An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers

-Messaging Fundamentals, including mail routing, connectors, interoperability with foreign systems

-Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration background

-Understanding of MAPI and EWS

-Experience with the management of Microsoft SQL Server

-Knowledge and experience with SAAS platforms

-Fluency in English (spoken and written)

Company Description

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

Secure operations, manage data and migrate platforms in the era of AI.

Why work with us!

Life at Quest means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution.

Our people demonstrate our winning culture through positive and meaningful relationship.

We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Come join us. For more information, visit us on the web at .

#LI-CB1

#J-18808-Ljbffr

Intuition Machines builds enterprise security products with an AI/ML focus. We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world. You are probably familiar with our best-known product, the hCaptcha security suite. Our approach is simple: low overhead, small teams, and rapid iteration.

Our organization is highly customer-focused, and we believe in empowering our team members to make a real impact. As a Senior Technical Support Engineer with a strong software engineering background, you will bridge the gap between our customers and engineering teams. Your expertise in software development will enable you to provide deep technical insights, contribute to product enhancements, and ensure our customers receive exceptional support. This role offers an exciting opportunity to apply your engineering skills in an environment where your contributions directly influence product innovation and customer satisfaction.

What you will do:

• Leverage your software engineering expertise to diagnose and resolve complex technical issues across backend and frontend systems.
• Provide high-level technical support to enterprise customers, ensuring timely and effective solutions that draw upon your deep understanding of software development.
• Collaborate closely with Engineering, Product, and Security teams to facilitate issue resolution and contribute to product enhancements, using your coding skills to prototype solutions or debug issues.
• Apply your knowledge of security, bot management, and fraud prevention to assist customers and optimize product performance.
• Quickly learn and adapt to our evolving product suite, staying up-to-date with new features and changes, while providing feedback from a developer’s perspective.
• Mentor and support other Support Engineers, sharing your software engineering knowledge to enhance the team’s technical capabilities.
• Develop and improve support processes, tools, and documentation, potentially creating scripts or tools to automate and streamline support tasks.
• Engage with customers in a positive and proactive manner, building strong relationships and ensuring their success with our products.

What we are looking for:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in software engineering or a technical support role with a strong engineering focus.
• Solid background in software development is essential for this role.
• Proficiency in backend and frontend development technologies, such as Python, JavaScript, HTML, CSS, and related frameworks.
• Experience with security principles, bot management strategies, and fraud detection/prevention techniques.
• Ability to quickly understand and adapt to new technologies and products.
• Excellent problem-solving skills and the ability to think critically and creatively.
• Strong interpersonal and communication skills, with the ability to explain complex technical concepts to a variety of audiences.
• Self-motivated and proactive, with the ability to work independently and as part of a team.
• Familiarity with ticketing systems and support tools; experience with automation and scripting is a plus.
• A customer-centric mindset with a commitment to providing exceptional service.

Nice to have:

• Strong proficiency in SQL; experience with databases like ClickHouse or tools like Apache Superset is a plus.
• Experience working with enterprise clients is a plus.

What we offer:

• Fully remote position with flexible working hours.
• An inspiring team of colleagues spread all over the world.
• Pleasant, modern development and deployment workflows: ship early, ship often.
• A collaborative environment where your ideas are valued.
• High impact: lots of users, happy customers, high growth, and cutting-edge R&D.
• Flat organizational structure with direct interaction with leadership and all teams.

We celebrate diversity and are committed to creating an inclusive environment for all team members. Join us as we transform cybersecurity, user privacy, and machine learning online!

#J-18808-Ljbffr