59 Technical Trainer jobs in Malaysia

As a Technical Trainer, you will be responsible for designing, delivering and managing technical training programs for dealer staff. You’ll play a critical role in upskilling the workforce on vehicle systems, diagnostics, tools and repair procedures ensuring high service standards across the network. Key Responsibilities: Develop and deliver hybrid system training, including powertrains, batteries and control modules. Localize global training content to align with regional language, regulations and market requirements. Conduct in-person, online and hands-on sessions tailored to technical roles. Ensure high-voltage safety training complies with all regulatory standards. Assess trainee performance through written examinations and hands-on practical evaluations. Develop structured certification pathways for dealer technicians (e.g., EV Technician Certification Level 1–3). Plan and manage the annual training calendar to ensure all dealer staff meet skill requirements before new product launches. Provide expert guidance on complex diagnostics and repairs. Act as a technical liaison between dealerships and Headquarter, track training completion, collecting feedback and drive continuous improvement of training programs. Collaborate with Headquarter and Aftersales teams to ensure training initiatives support overall business goals. Key Qualifications: Bachelor's degree in Automotive Engineering, Mechanical Engineering or a related technical field. 5+ years of experience in automotive service, technical training or a related field. Hands-on experience with diagnostics, repair procedures, and modern vehicle systems (including EVs and hybrids). Strong understanding of vehicle systems, including powertrains, high-voltage systems, and electronic control modules. Proficient in using learning management systems (LMS) and presentation tools (e.g., PowerPoint, video conferencing platforms). Excellent communication, presentation, and facilitation skills. Ability to simplify complex technical concepts for varied audiences. Skilled in evaluating learning effectiveness and providing constructive feedback. Strong organizational skills to manage training calendars and logistics.

#J-18808-Ljbffr

Worker Sub-Type:

Regular

Job Description:

Overview

BlackBerry is seeking a skilled Cybersecurity Technical Trainer to join our Cybersecurity Centre of Excellence (CCOE) located in Cyberjaya. The Cybersecurity Technical Trainer will be the face of the immersive training program, and certifications offered at the CCOE. Working as part of a small team of trainers, the Cybersecurity Technical Trainer will work alongside a Cybersecurity Instructional Designer and an Education Programs Registrar to provide an engaging and transformative experience for visitors to the CCOE.

Responsibilities

The Cybersecurity Technical Trainer will:

• Provide all instruction for training engagements with learners at the CCOE. Training engagements include live in-class instruction of technical content and practical lab application as well as assessments and certifications.
• Create an interactive classroom learning experience leveraging learned instruction from Instructor and Lab Manuals.
• Participate in the ‘Train the Trainer’ program at the facility to upskill themselves and fellow trainers.
• Proactively develop their facilitation skills to stay ahead of the latest research and training delivery techniques.
• Measure the effectiveness of training delivery and adjust as required.
• Be accountable for the quality of the live training experience. .
• Work with the Cybersecurity Instructional Designer to improve, validate and make recommendations on course content and certification program.
• Provide feedback on training assessments and mentor individuals through the certification process at the CCOE.
• Play an active role in the Training Steering Committee, by providing insights and recommendations to produce effective outcomes related to training content and delivery.
• Participate and lend your expertise to the CCOE Community of Practice program.
  
  

Essential Skills And Qualifications

• 5 years of facilitation experience in a cybersecurity or a security-related field with a BS/BA or 4 years of experience with a MS/MA.
• Expert and have working experience in at least 1 cybersecurity domain.
• Experience interacting with external audiences from professional, higher education and government backgrounds .
• Demonstrated understanding of adult learning principles and instructional design methodologies/techniques .
• Proven ability to work as part of a team, establish and maintain effective working relationships with subject matter experts and internal and external stakeholders. .
• A lifelong learner that is driven to always improve their craft. .
• Willingness to embrace change and process improvements to streamline work processes. .
• Exceptional written and verbal communication skills in both English & Bahasa Malay, paying close attention to detail. .
• Ability to multi-task and problem solve within a fast paced, high-tech work environment. .
• Experience developing effective training materials, including presentations, instructor manuals, participant manuals, storyboards, videos, etc. is an asset.
• Preferably to have experience in technical training.
  
  

Scheduled Weekly Hours:

40

#J-18808-Ljbffr

Worker Sub-Type:

Regular

Job Description:

OVERVIEW

BlackBerry is seeking a skilled Cybersecurity Technical Trainer to join our Cybersecurity Centre of Excellence (CCOE) located in Cyberjaya. The Cybersecurity Technical Trainer will be the face of the immersive training program, and certifications offered at the CCOE. Working as part of a small team of trainers, the Cybersecurity Technical Trainer will work alongside a Cybersecurity Instructional Designer and an Education Programs Registrar to provide an engaging and transformative experience for visitors to the CCOE.

RESPONSIBILITIES

The Cybersecurity Technical Trainer will:

• Provide all instruction for training engagements with learners at the CCOE. Training engagements include live in-class instruction of technical content and practical lab application as well as assessments and certifications.
• Create an interactive classroom learning experience leveraging learned instruction from Instructor and Lab Manuals.
• Participate in the ‘Train the Trainer’ program at the facility to upskill themselves and fellow trainers.
• Proactively develop their facilitation skills to stay ahead of the latest research and training delivery techniques.
• Measure the effectiveness of training delivery and adjust as required.
• Be accountable for the quality of the live training experience.
• Work with the Cybersecurity Instructional Designer to improve, validate and make recommendations on course content and certification program.
• Provide feedback on training assessments and mentor individuals through the certification process at the CCOE.
• Play an active role in the Training Steering Committee, by providing insights and recommendations to produce effective outcomes related to training content and delivery.
• Participate and lend your expertise to the CCOE Community of Practice program.

ESSENTIAL SKILLS AND QUALIFICATIONS

• 5 years of facilitation experience in a cybersecurity or a security-related field with a BS/BAor 4 years of experience with a MS/MA
• Functional domain expertise in Security Operation, Incident Response, Threat Intelligence and /or managed detection & response ((MDR).
• Experience interacting with external audiences from professional, higher education and government backgrounds
• Demonstrated understanding of adult learning principles and instructional design methodologies/techniques
• Proven ability to work as part of a team, establish and maintain effective working relationships with subject matter experts and internal and external stakeholders.
• A lifelong learner that is driven to always improve their craft.
• Willingness to embrace change and process improvements to streamline work processes.
• Exceptional written and verbal communication skills in both English & Bahasa Malay, paying close attention to detail.
• Ability to multi-task and problem solve within a fast paced, high-tech work environment.
• Experience developing effective training materials, including presentations, instructor manuals, participant manuals, storyboards, videos, etc. is an asset
• experience or demonstrated commitment to gender equality or inclusive learning environments are highly encouraged to apply

#LI-NR1

Scheduled Weekly Hours:

40 #J-18808-Ljbffr

Esri Malaysia is a multi‐national organization specializing in enterprise software solution for large public sector customers, GLC and corporates in Malaysia. We expanded our business to Malaysia in 1983 and have since developed a loyal customer base leveraging on strong brand recognition, globally proven solution and industry expertise in Malaysia, South Asia and USA.

We have largest market share and business growth is promising. Existing pool of resources can provide high quality consultancy services, project implementation and comprehensive customer support and now employs over 200 people in Malaysia.

As we continue to evolve and grow our business, we are looking for new ways to work more efficiently and more effectively. That’s where you come in!

Please note this is a 24-month contract which will include night shifts, with overtime pay provided.

About the Role

Your key responsibilities will include:

• Partner with operations leaders to align business objectives and address skills gaps through training.
• Facilitate technical support training programs, instructor-led sessions, and refresher courses related to database management concepts and topics.
• Collaborate with Group Leads and Tech Leads to share information and drive collective understanding around product support.
• Ensure new Analysts are appropriately oriented and engaged with our products and technologies.
• Coach analysts one-on-one and in groups through case issues before engaging Tech Leads through a tech assist and provide evaluation and feedback reports related to coaching sessions.
• Promote program offerings and drive engagement with learning materials throughout offshore teams.
• Review learner assessments to determine the achievement of learning outcomes and to measure analyst readiness.
• Collaborate with other Technical Trainers to ensure proper knowledge of (geo)database interactions with ArcGIS Clients.
• Develop a quarterly evaluation to monitor technical scores for technology-specific skillsets (Pro-Data and enterprise–data).
• Work closely with the Training Lead to evaluate existing material for timeliness, content, and gaps.
• Provide an onboarding schedule as per the Training Lead's request.
• Conduct call barging/call recording listening and mock calls as needed.
• Attending Esri Inc. conducted training sessions.
• Be a resource for the organization and assist in projects allocated by management.
• Attend common meetings, such as weekly leads meetings, enablement meetings, and training team meetings.

About You

We are seeking a proactive and reliable technical support professional, adept at handling technical requests and support, and capable of effectively interacting with customers.

To be successful in this role, you will need:

• 2 to 3 years or more of technical role or technical training (educating).
• Having a Training background and experience will be an added advantage.
• Knowledge of ArcGIS Enterprise, ArcGIS Pro, RDBMS (Oracle, SQL Server, or PostgreSQL), SQL, and Python.
• Ability to work with a team in a constantly challenging and evolving environment.
• Ability to explain complex concepts, processes, and tasks in understandable terms.
• Passion for influencing and improving the quality of Esri Support Services and contributing to the growth of our staff.
• Enthusiasm and drive to learn and understand all aspects of Technical Support
• Proven ability to effectively communicate and influence cross-functional teams.
• Background in software support or technical customer service with direct end-user contact.
• Exceptional written and verbal communication, presentation, and interpersonal skills, including gathering feedback and creating or delivering presentations.
• Able to work during the night shift working hours (Domestic hours) supporting stakeholders.

Why Esri Malaysia?

At Esri Malaysia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:

• Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
• Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
• Appreciation and Engagement: Enjoy a range of benefits, including Flexi Benefits, Medical & Insurance, Yearly Salary Increment, Staff Awards, Engaging Events, and much more.
• Performance Recognition: Enjoy a financially rewarding profit-sharing bonus.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note that Esri Malaysia does not accept unsolicited resumes from recruiters or employment agencies.

For further details or if you have any questions, please contact our Talent Acquisition team by mail at

#J-18808-Ljbffr

Esri Malaysia is a multi‐national organization specializing in enterprise software solution for large public sector customers, GLC and corporates in Malaysia. We expanded our business to Malaysia in 1983 and have since developed a loyal customer base leveraging on strong brand recognition, globally proven solution and industry expertise in Malaysia, South Asia and USA.

We have largest market share and business growth is promising. Existing pool of resources can provide high quality consultancy services, project implementation and comprehensive customer support and now employs over 200 people in Malaysia.

As we continue to evolve and grow our business, we are looking for new ways to work more efficiently and more effectively. That’s where you come in!

Please note this is a 24-month contract which will include night shifts, with overtime pay provided.

About the Role

Your key responsibilities will include:

• Partner with operations leaders to align business objectives and address skills gaps through training.
• Facilitate technical support training programs, instructor-led sessions, and refresher courses related to database management concepts and topics.
• Collaborate with Group Leads and Tech Leads to share information and drive collective understanding around product support.
• Ensure new Analysts are appropriately oriented and engaged with our products and technologies.
• Coach analysts one-on-one and in groups through case issues before engaging Tech Leads through a tech assist and provide evaluation and feedback reports related to coaching sessions.
• Promote program offerings and drive engagement with learning materials throughout offshore teams.
• Review learner assessments to determine the achievement of learning outcomes and to measure analyst readiness.
• Collaborate with other Technical Trainers to ensure proper knowledge of (geo)database interactions with ArcGIS Clients.
• Develop a quarterly evaluation to monitor technical scores for technology-specific skillsets (Pro-Data and enterprise–data).
• Work closely with the Training Lead to evaluate existing material for timeliness, content, and gaps.
• Provide an onboarding schedule as per the Training Lead's request.
• Conduct call barging/call recording listening and mock calls as needed.
• Attending Esri Inc. conducted training sessions.
• Be a resource for the organization and assist in projects allocated by management.
• Attend common meetings, such as weekly leads meetings, enablement meetings, and training team meetings.

About You

We are seeking a proactive and reliable technical support professional, adept at handling technical requests and support, and capable of effectively interacting with customers.

To be successful in this role, you will need:

• 2 to 3 years or more of technical role or technical training (educating).
• Having a Training background and experience will be an added advantage.
• Knowledge of ArcGIS Enterprise, ArcGIS Pro, RDBMS (Oracle, SQL Server, or PostgreSQL), SQL, and Python.
• Ability to work with a team in a constantly challenging and evolving environment.
• Ability to explain complex concepts, processes, and tasks in understandable terms.
• Passion for influencing and improving the quality of Esri Support Services and contributing to the growth of our staff.
• Enthusiasm and drive to learn and understand all aspects of Technical Support
• Proven ability to effectively communicate and influence cross-functional teams.
• Background in software support or technical customer service with direct end-user contact.
• Exceptional written and verbal communication, presentation, and interpersonal skills, including gathering feedback and creating or delivering presentations.
• Able to work during the night shift working hours (Domestic hours) supporting stakeholders.

Why Esri Malaysia?

At Esri Malaysia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:

• Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
• Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
• Appreciation and Engagement: Enjoy a range of benefits, including Flexi Benefits, Medical & Insurance, Yearly Salary Increment, Staff Awards, Engaging Events, and much more.
• Performance Recognition: Enjoy a financially rewarding profit-sharing bonus.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note that Esri Malaysia does not accept unsolicited resumes from recruiters or employment agencies.

For further details or if you have any questions, please contact our Talent Acquisition team by mail at

#J-18808-Ljbffr

**Worker Sub-Type:** Regular
*** Job Description: ***
**OVERVIEW**
BlackBerry is seeking a skilled Cybersecurity Technical Trainer to join our Cybersecurity Centre of Excellence (CCOE) located in Cyberjaya. The Cybersecurity Technical Trainer will be the face of the immersive training program, and certifications offered at the CCOE. Working as part of a small team of trainers, the Cybersecurity Technical Trainer will work alongside a Cybersecurity Instructional Designer and an Education Programs Registrar to provide an engaging and transformative experience for visitors to the CCOE.
**RESPONSIBILITIES**
The Cybersecurity Technical Trainer will:
* Provide all instruction for training engagements with learners at the CCOE. Training engagements include live in-class instruction of technical content and practical lab application as well as assessments and certifications.
* Create an interactive classroom learning experience leveraging learned instruction from Instructor and Lab Manuals.
* Participate in the 'Train the Trainer' program at the facility to upskill themselves and fellow trainers.
* Proactively develop their facilitation skills to stay ahead of the latest research and training delivery techniques.
* Measure the effectiveness of training delivery and adjust as required.
* Be accountable for the quality of the live training experience.
* Work with the Cybersecurity Instructional Designer to improve, validate and make recommendations on course content and certification program.
* Provide feedback on training assessments and mentor individuals through the certification process at the CCOE.
* Play an active role in the Training Steering Committee, by providing insights and recommendations to produce effective outcomes related to training content and delivery.
* Participate and lend your expertise to the CCOE Community of Practice program.
**ESSENTIAL SKILLS AND QUALIFICATIONS**
* 5 years of facilitation experience in a cybersecurity or a security-related field with a BS/BA or 4 years of experience with a MS/MA
* Expert and have working experience in at least 1 cybersecurity domain
* Experience interacting with external audiences from professional, higher education and government backgrounds
* Demonstrated understanding of adult learning principles and instructional design methodologies/techniques
* Proven ability to work as part of a team, establish and maintain effective working relationships with subject matter experts and internal and external stakeholders.
* A lifelong learner that is driven to always improve their craft.
* Willingness to embrace change and process improvements to streamline work processes.
* Exceptional written and verbal communication skills in both English & Bahasa Malay, paying close attention to detail.
* Ability to multi-task and problem solve within a fast paced, high-tech work environment.
* Experience developing effective training materials, including presentations, instructor manuals, participant manuals, storyboards, videos, etc. is an asset
* Preferably to have experience in technical training
#LI-NR1
**Scheduled Weekly Hours:** 40
BlackBerry (NYSE: BB; TSX: BB) is a trusted security software and services company that provides enterprises and governments with the technology they need to secure the Internet of Things. Headquartered in Waterloo, Ontario, the company is unwavering in its commitment to safety, cybersecurity and data privacy, and leads in key areas such as artificial intelligence, endpoint security and management, encryption and embedded systems. You couldn't choose a more exciting time to consider joining us! For more information, visit BlackBerry.com and follow @BlackBerry.
©2022 BlackBerry. All right reserved. BlackBerry® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world.
It is the policy of BlackBerry to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
EEO Minorities/Females/P rotected Veteran/Disabled

Worker Sub-Type: Regular

Job Description: OVERVIEW BlackBerry is seeking a skilled Cybersecurity Technical Trainer to join our Cybersecurity Centre of Excellence (CCOE) located in Cyberjaya. The Cybersecurity Technical Trainer will be the face of the immersive training program, and certifications offered at the CCOE. Working as part of a small team of trainers, the Cybersecurity Technical Trainer will work alongside a Cybersecurity Instructional Designer and an Education Programs Registrar to provide an engaging and transformative experience for visitors to the CCOE. RESPONSIBILITIES The Cybersecurity Technical Trainer will: Provide all instruction for training engagements with learners at the CCOE. Training engagements include live in-class instruction of technical content and practical lab application as well as assessments and certifications. Create an interactive classroom learning experience leveraging learned instruction from Instructor and Lab Manuals. Participate in the ‘Train the Trainer’ program at the facility to upskill themselves and fellow trainers. Proactively develop their facilitation skills to stay ahead of the latest research and training delivery techniques. Measure the effectiveness of training delivery and adjust as required. Be accountable for the quality of the live training experience. Work with the Cybersecurity Instructional Designer to improve, validate and make recommendations on course content and certification program. Provide feedback on training assessments and mentor individuals through the certification process at the CCOE. Play an active role in the Training Steering Committee, by providing insights and recommendations to produce effective outcomes related to training content and delivery. Participate and lend your expertise to the CCOE Community of Practice program. ESSENTIAL SKILLS AND QUALIFICATIONS 5 years of facilitation experience in a cybersecurity or a security-related field with a BS/BAor 4 years of experience with a MS/MA Functional domain expertise in Security Operation, Incident Response, Threat Intelligence and /or managed detection & response ((MDR). Experience interacting with external audiences from professional, higher education and government backgrounds Demonstrated understanding of adult learning principles and instructional design methodologies/techniques Proven ability to work as part of a team, establish and maintain effective working relationships with subject matter experts and internal and external stakeholders. A lifelong learner that is driven to always improve their craft. Willingness to embrace change and process improvements to streamline work processes. Exceptional written and verbal communication skills in both English & Bahasa Malay, paying close attention to detail. Ability to multi-task and problem solve within a fast paced, high-tech work environment. Experience developing effective training materials, including presentations, instructor manuals, participant manuals, storyboards, videos, etc. is an asset experience or demonstrated commitment to

gender equality or inclusive learning environments

are highly encouraged to apply #LI-NR1 Scheduled Weekly Hours: 40 #J-18808-Ljbffr

Worker Sub-Type:

Regular

Job Description:

Overview

BlackBerry is seeking a skilled Cybersecurity Technical Trainer to join our Cybersecurity Centre of Excellence (CCOE) located in Cyberjaya. The Cybersecurity Technical Trainer will be the face of the immersive training program, and certifications offered at the CCOE. Working as part of a small team of trainers, the Cybersecurity Technical Trainer will work alongside a Cybersecurity Instructional Designer and an Education Programs Registrar to provide an engaging and transformative experience for visitors to the CCOE.

Responsibilities

The Cybersecurity Technical Trainer will:

Provide all instruction for training engagements with learners at the CCOE. Training engagements include live in-class instruction of technical content and practical lab application as well as assessments and certifications. Create an interactive classroom learning experience leveraging learned instruction from Instructor and Lab Manuals. Participate in the ‘Train the Trainer’ program at the facility to upskill themselves and fellow trainers. Proactively develop their facilitation skills to stay ahead of the latest research and training delivery techniques. Measure the effectiveness of training delivery and adjust as required. Be accountable for the quality of the live training experience. . Work with the Cybersecurity Instructional Designer to improve, validate and make recommendations on course content and certification program. Provide feedback on training assessments and mentor individuals through the certification process at the CCOE. Play an active role in the Training Steering Committee, by providing insights and recommendations to produce effective outcomes related to training content and delivery. Participate and lend your expertise to the CCOE Community of Practice program.

Essential Skills And Qualifications

5 years of facilitation experience in a cybersecurity or a security-related field with a BS/BA or 4 years of experience with a MS/MA. Expert and have working experience in at least 1 cybersecurity domain. Experience interacting with external audiences from professional, higher education and government backgrounds . Demonstrated understanding of adult learning principles and instructional design methodologies/techniques . Proven ability to work as part of a team, establish and maintain effective working relationships with subject matter experts and internal and external stakeholders. . A lifelong learner that is driven to always improve their craft. . Willingness to embrace change and process improvements to streamline work processes. . Exceptional written and verbal communication skills in both English & Bahasa Malay, paying close attention to detail. . Ability to multi-task and problem solve within a fast paced, high-tech work environment. . Experience developing effective training materials, including presentations, instructor manuals, participant manuals, storyboards, videos, etc. is an asset. Preferably to have experience in technical training.

Scheduled Weekly Hours:

40

#J-18808-Ljbffr

Esri Malaysia is a multi‐national organization specializing in enterprise software solution for large public sector customers, GLC and corporates in Malaysia. We expanded our business to Malaysia in 1983 and have since developed a loyal customer base leveraging on strong brand recognition, globally proven solution and industry expertise in Malaysia, South Asia and USA. We have largest market share and business growth is promising. Existing pool of resources can provide high quality consultancy services, project implementation and comprehensive customer support and now employs over 200 people in Malaysia. As we continue to evolve and grow our business, we are looking for new ways to work more efficiently and more effectively. That’s where you come in! Please note this is a 24-month contract which will include night shifts, with overtime pay provided. About the Role Your key responsibilities will include: Partner with operations leaders to align business objectives and address skills gaps through training. Facilitate technical support training programs, instructor-led sessions, and refresher courses related to database management concepts and topics. Collaborate with Group Leads and Tech Leads to share information and drive collective understanding around product support. Ensure new Analysts are appropriately oriented and engaged with our products and technologies. Coach analysts one-on-one and in groups through case issues before engaging Tech Leads through a tech assist and provide evaluation and feedback reports related to coaching sessions. Promote program offerings and drive engagement with learning materials throughout offshore teams. Review learner assessments to determine the achievement of learning outcomes and to measure analyst readiness. Collaborate with other Technical Trainers to ensure proper knowledge of (geo)database interactions with ArcGIS Clients. Develop a quarterly evaluation to monitor technical scores for technology-specific skillsets (Pro-Data and enterprise–data). Work closely with the Training Lead to evaluate existing material for timeliness, content, and gaps. Provide an onboarding schedule as per the Training Lead's request. Conduct call barging/call recording listening and mock calls as needed. Attending Esri Inc. conducted training sessions. Be a resource for the organization and assist in projects allocated by management. Attend common meetings, such as weekly leads meetings, enablement meetings, and training team meetings. About You We are seeking a proactive and reliable technical support professional, adept at handling technical requests and support, and capable of effectively interacting with customers. To be successful in this role, you will need: 2 to 3 years or more of technical role or technical training (educating). Having a Training background and experience will be an added advantage. Knowledge of ArcGIS Enterprise, ArcGIS Pro, RDBMS (Oracle, SQL Server, or PostgreSQL), SQL, and Python. Ability to work with a team in a constantly challenging and evolving environment. Ability to explain complex concepts, processes, and tasks in understandable terms. Passion for influencing and improving the quality of Esri Support Services and contributing to the growth of our staff. Enthusiasm and drive to learn and understand all aspects of Technical Support Proven ability to effectively communicate and influence cross-functional teams. Background in software support or technical customer service with direct end-user contact. Exceptional written and verbal communication, presentation, and interpersonal skills, including gathering feedback and creating or delivering presentations. Able to work during the night shift working hours (Domestic hours) supporting stakeholders. Why Esri Malaysia? At Esri Malaysia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with: Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role. Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey. Appreciation and Engagement: Enjoy a range of benefits, including Flexi Benefits, Medical & Insurance, Yearly Salary Increment, Staff Awards, Engaging Events, and much more. Performance Recognition: Enjoy a financially rewarding profit-sharing bonus. We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant. Please note that Esri Malaysia does not accept unsolicited resumes from recruiters or employment agencies. For further details or if you have any questions, please contact our Talent Acquisition team by mail at

#J-18808-Ljbffr