20 Technical Support jobs in Bayan Lepas

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

You will be responsible for providing factory-based product and application support for Keysight’s instruments. Candidates will receive great satisfaction by supporting internal and external customers to solve their measurement and repair problems in a prompt and professional manner. This is a fast paced, interrupt-driven environment which necessitates self-motivation, good organization, and self-management of priorities.

• Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.
• Uses in-depth technical or scientific knowledge and product expertise to research and resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel.
• For new products ensures support plan, repair levels, and production support plans are developed and implemented.
• Provide technical product and measurement consulting on presales opportunities.
• May interact with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules.
• May be responsible for writing product/process user documentation
• May develop and deliver technical training to the Keysight technical support teams, such as field service and remote service engineers
• Works on technical marketing assignments with clearly defined objectives
• Solves problems of limited scope and complexity
  
  

Qualifications

• Bachelors or Masters Degree in Electrical and Electronics Engineering or equivalent.
• Fresh Graduate are encouraged to apply
• Some application and technical knowledge in test and measurement, semiconductor or electronics industry
• Communication (verbal and written) and presentation skills in Japanese and English
• Knowledge in Visual Studio, C#, C++, Python will be an added advantage
  
  

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.*** #J-18808-Ljbffr

Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.

In this Role, Your Responsibilities Will Be:

• Creates and routes technical issues for all customers
  • Handle inbound technical support requests (Phone, Email, Web).
  • Validates customer entitlements and approves exceptions for unentitled customers.
  • Dispatch out-of-TSR scope technical issues to the appropriate support group.
  • Create and manage customer data records within our applications to ensure proper data integrity.
• Resolves technical issues for customers across all account tiers
  • Resolves customers' single incidents during installation, implementation, and/or maintenance of NI products and platforms.
  • Responsible for researching, replicating, performing customer's root cause analysis and providing solution to customers within SLA time frame.
  • Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
• Builds customer proficiency for all account tiers through standard services
  • Educates customers through formal training and technical support engagements.
  • Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
• Captures and documents knowledge to enable self-service resolution
  • Learns and adopts Knowledge-Centered Service (KCS) methodology.
  • Enables customers to self-serve by creating and editing Knowledge based articles.

Who You Are:
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

The Benefits of Working at NI Penang:

• Competitive salary relative to your skills and demonstrated ability to perform in the role.
• World class Generation NI corporate onboarding
• 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
• High quality communication tools and IT equipment.
• Company and personal performance-based bonus.
• An amazing team and a fun place to work.
• 4-1 Hybrid work mode and flexible working hours.
• Support for dental and vision.
• Travel and commute allowances.
• Accessible and attractive modern offices with free parking.
• Shower and gym facilities for those who like to work out.
• Complimentary drinks and snacks.
• Penang tariff monthly "Cafeteria" leisure expenses benefit.
• Regular site and team events.

For This Role, You Will Need:

• Business level Japanese speaking, writing, and reading (JLPT N3 and above)
• Pursuing a Bachelor's degree in an engineering or science-related field
• Alternatively, 1+ year of experience working in a Technical Support position.
• Proficiency in one or more programming languages is required. (LabVIEW experience preferred)

Preferred Qualifications that Set You Apart:

• Communication - Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
• Problem Solver - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
• Technical - Familiar with electronic circuit design concepts and basic electronic instrumentation.
• Dynamic - Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow's grand challenges.
• Collaborative - Team oriented with the ability to effectively collaborate with peers.
• Customer Focus - Ability to ask questions to understand the customer needs.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. #J-18808-Ljbffr

Technical Support Engineer (Japanese speaking)

Join to apply for the Technical Support Engineer (Japanese speaking) role at Emerson

Technical Support Engineer (Japanese speaking)

1 day ago Be among the first 25 applicants

Join to apply for the Technical Support Engineer (Japanese speaking) role at Emerson

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Job Description

Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.

Job Description

Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.

In this Role, Your Responsibilities Will Be:

• Creates and routes technical issues for all customers
• Handle inbound technical support requests (Phone, Email, Web).
• Validates customer entitlements and approves exceptions for unentitled customers.
• Dispatch out-of-TSR scope technical issues to the appropriate support group.
• Create and manage customer data records within our applications to ensure proper data integrity.
• Resolves technical issues for customers across all account tiers
• Resolves customers’ single incidents during installation, implementation, and/or maintenance of NI products and platforms.
• Responsible for researching, replicating, performing customer’s root cause analysis and providing solution to customers within SLA time frame.
• Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
• Builds customer proficiency for all account tiers through standard services
• Educates customers through formal training and technical support engagements.
• Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
• Captures and documents knowledge to enable self-service resolution
• Learns and adopts Knowledge-Centered Service (KCS) methodology.
• Enables customers to self-serve by creating and editing Knowledge based articles.
  

Who You Are:

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

The Benefits of Working at NI Penang:

• Competitive salary relative to your skills and demonstrated ability to perform in the role.
• World class Generation NI corporate onboarding
• 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
• High quality communication tools and IT equipment.
• Company and personal performance-based bonus.
• An amazing team and a fun place to work.
• 4-1 Hybrid work mode and flexible working hours.
• Support for dental and vision.
• Travel and commute allowances.
• Accessible and attractive modern offices with free parking.
• Shower and gym facilities for those who like to work out.
• Complimentary drinks and snacks.
• Penang tariff monthly “Cafeteria” leisure expenses benefit.
• Regular site and team events.
  
  

For This Role, You Will Need:

• Business level Japanese speaking, writing, and reading (JLPT N3 and above)
• Pursuing a Bachelor's degree in an engineering or science-related field
• Alternatively, 1+ year of experience working in a Technical Support position.
• Proficiency in one or more programming languages is required. (LabVIEW experience preferred)
  
  

Preferred Qualifications that Set You Apart:

• Communication – Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
• Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
• Technical – Familiar with electronic circuit design concepts and basic electronic instrumentation.
• Dynamic – Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow’s grand challenges.
• Collaborative – Team oriented with the ability to effectively collaborate with peers.
• Customer Focus – Ability to ask questions to understand the customer needs.
  
  

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Automation Machinery Manufacturing

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#J-18808-Ljbffr

Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NIProducts, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.

In this Role, Your Responsibilities Will Be:

• Creates and routes technical issues for all customers
  • Handle inbound technical support requests (Phone, Email, Web).
  • Validates customer entitlements and approves exceptions for unentitled customers.
  • Dispatch out-of-TSR scope technical issues to the appropriate support group.
  • Create and manage customer data records within our applications to ensure proper data integrity.
• Resolves technical issues for customers across all account tiers
  • Resolves customers’ single incidents during installation,implementation, and/ormaintenance of NI products and platforms.
  • Responsible for researching, replicating, performing customer’s root cause analysis and providing solution to customers within SLA time frame.
  • Escalates complex technical issuesinternally to the appropriate support groupwhile maintaining ownership of customer interaction.
• Builds customer proficiency for all account tiers through standardservices
  • Educates customers throughformal training and technicalsupportengagements.
  • Guides customers through basic product startup, applicationtroubleshooting,and/or maintenance of solutions.
• Captures and documents knowledge to enable self-service resolution
  • Learns and adopts Knowledge-Centered Service (KCS) methodology.
  • Enables customers to self-serve by creating and editing Knowledge basedarticles.

Who You Are:
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

The Benefits of Working at NI Penang:

• Competitive salary relative to your skills and demonstrated ability to perform in the role.
• World class Generation NI corporate onboarding
• 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
• High quality communication tools and IT equipment.
• Company and personal performance-based bonus.
• An amazing team and a fun place to work.
• 4-1 Hybrid work mode and flexible working hours.
• Support for dental and vision.
• Travel and commute allowances.
• Accessible and attractive modern offices with free parking.
• Shower and gym facilities for those who like to work out.
• Complimentary drinks and snacks.
• Penang tariff monthly “Cafeteria” leisure expenses benefit.
• Regular site and team events.

For This Role, You Will Need:

• Business level Japanese speaking, writing, and reading (JLPT N3 and above)
• Pursuing a Bachelor's degree in an engineering or science-related field
• Alternatively, 1+ year of experience working in a Technical Support position.
• Proficiency in one or more programming languages is required. (LabVIEW experience preferred)

Preferred Qualifications that Set You Apart:

• Communication – Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
• Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
• Technical – Familiar with electronic circuit design concepts and basic electronic instrumentation.
• Dynamic – Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow’s grand challenges.
• Collaborative – Team oriented with the ability to effectively collaborate with peers.
• Customer Focus – Ability to ask questions to understand the customer needs.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

#J-18808-Ljbffr

Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.
**In this Role, Your Responsibilities Will Be:**
+ **Creates and routes technical issues for all customers**
+ Handle inbound technical support requests (Phone, Email, Web).
+ Validates customer entitlements and approves exceptions for unentitled customers.
+ Dispatch out-of-TSR scope technical issues to the appropriate support group.
+ Create and manage customer data records within our applications to ensure proper data integrity.
+ **Resolves technical issues for customers across all account tiers**
+ **Resolves** customers' single incidents during installation, implementation, and/or maintenance of NI products and platforms.
+ Responsible for **researching, replicating, performing** customer's root cause analysis and providing solution to customers within SLA time frame.
+ **Escalates** complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
+ **Builds customer proficiency for all account tiers through standard services**
+ Educates customers through **formal training** and technical support engagements.
+ Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
+ **Captures and documents knowledge to enable self-service resolution**
+ **Learns and adopts** Knowledge-Centered Service (KCS) methodology.
+ Enables customers to self-serve by creating and editing Knowledge based articles.
**Who You Are:**
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.
**The Benefits of Working at NI Penang:**
+ Competitive salary relative to your skills and demonstrated ability to perform in the role.
+ World class Generation NI corporate onboarding
+ 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
+ High quality communication tools and IT equipment.
+ Company and personal performance-based bonus.
+ An amazing team and a fun place to work.
+ 4-1 Hybrid work mode and flexible working hours.
+ Support for dental and vision.
+ Travel and commute allowances.
+ Accessible and attractive modern offices with free parking.
+ Shower and gym facilities for those who like to work out.
+ Complimentary drinks and snacks.
+ Penang tariff monthly "Cafeteria" leisure expenses benefit.
+ Regular site and team events.
**For This Role, You Will Need:**
+ Business level Japanese speaking, writing, and reading (JLPT N3 and above)
+ Pursuing a Bachelor's degree in an engineering or science-related field
+ Alternatively, 1+ year of experience working in a Technical Support position.
+ Proficiency in one or more programming languages is required. (LabVIEW experience preferred)
**Preferred Qualifications that Set You Apart:**
+ **Communication** - Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
+ **Problem Solver** - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
+ **Technical** - Familiar with electronic circuit design concepts and basic electronic instrumentation.
+ **Dynamic** - Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow's grand challenges.
+ **Collaborative** - Team oriented with the ability to effectively collaborate with peers.
+ **Customer Focus** - Ability to ask questions to understand the customer needs.
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** : 25023217
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.
**In this Role, Your Responsibilities Will Be:**
+ **Creates and routes technical issues for all customers**
+ Handle inbound technical support requests (Phone, Email, Web).
+ Validates customer entitlements and approves exceptions for unentitled customers.
+ Dispatch out-of-TSR scope technical issues to the appropriate support group.
+ Create and manage customer data records within our applications to ensure proper data integrity.
+ **Resolves technical issues for customers across all account tiers**
+ **Resolves** customers' single incidents during installation, implementation, and/or maintenance of NI products and platforms.
+ Responsible for **researching, replicating, performing** customer's root cause analysis and providing solution to customers within SLA time frame.
+ **Escalates** complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
+ **Builds customer proficiency for all account tiers through standard services**
+ Educates customers through **formal training** and technical support engagements.
+ Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
+ **Captures and documents knowledge to enable self-service resolution**
+ **Learns and adopts** Knowledge-Centered Service (KCS) methodology.
+ Enables customers to self-serve by creating and editing Knowledge based articles.
**Who You Are:**
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.
**The Benefits of Working at NI Penang:**
+ Competitive salary relative to your skills and demonstrated ability to perform in the role.
+ World class Generation NI corporate onboarding
+ 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
+ High quality communication tools and IT equipment.
+ Company and personal performance-based bonus.
+ An amazing team and a fun place to work.
+ 4-1 Hybrid work mode and flexible working hours.
+ Support for dental and vision.
+ Travel and commute allowances.
+ Accessible and attractive modern offices with free parking.
+ Shower and gym facilities for those who like to work out.
+ Complimentary drinks and snacks.
+ Penang tariff monthly "Cafeteria" leisure expenses benefit.
+ Regular site and team events.
**For This Role, You Will Need:**
+ Business level Japanese speaking, writing, and reading (JLPT N3 and above)
+ Pursuing a Bachelor's degree in an engineering or science-related field
+ Alternatively, 1+ year of experience working in a Technical Support position.
+ Proficiency in one or more programming languages is required. (LabVIEW experience preferred)
+ Open for fresh grad too!
**Preferred Qualifications that Set You Apart:**
+ **Communication** - Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
+ **Problem Solver** - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
+ **Technical** - Familiar with electronic circuit design concepts and basic electronic instrumentation.
+ **Dynamic** - Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow's grand challenges.
+ **Collaborative** - Team oriented with the ability to effectively collaborate with peers.
+ **Customer Focus** - Ability to ask questions to understand the customer needs.
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** : 25023468
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.

In this Role, Your Responsibilities Will Be:

Creates and routes technical issues for all customers

Handle inbound technical support requests (Phone, Email, Web). Validates customer entitlements and approves exceptions for unentitled customers. Dispatch out-of-TSR scope technical issues to the appropriate support group. Create and manage customer data records within our applications to ensure proper data integrity.

Resolves technical issues for customers across all account tiers

Resolves

customers' single incidents during installation, implementation, and/or maintenance of NI products and platforms. Responsible for

researching, replicating, performing

customer's root cause analysis and providing solution to customers within SLA time frame. Escalates

complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.

Builds customer proficiency for all account tiers through standard services

Educates customers through

formal training

and technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.

Captures and documents knowledge to enable self-service resolution

Learns and adopts

Knowledge-Centered Service (KCS) methodology. Enables customers to self-serve by creating and editing Knowledge based articles.

Who You Are: You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

The Benefits of Working at NI Penang: Competitive salary relative to your skills and demonstrated ability to perform in the role. World class Generation NI corporate onboarding 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers. High quality communication tools and IT equipment. Company and personal performance-based bonus. An amazing team and a fun place to work. 4-1 Hybrid work mode and flexible working hours. Support for dental and vision. Travel and commute allowances. Accessible and attractive modern offices with free parking. Shower and gym facilities for those who like to work out. Complimentary drinks and snacks. Penang tariff monthly "Cafeteria" leisure expenses benefit. Regular site and team events.

For This Role, You Will Need: Business level Japanese speaking, writing, and reading (JLPT N3 and above) Pursuing a Bachelor's degree in an engineering or science-related field Alternatively, 1+ year of experience working in a Technical Support position. Proficiency in one or more programming languages is required. (LabVIEW experience preferred)

Preferred Qualifications that Set You Apart: Communication

- Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group. Problem Solver

- Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture. Technical

- Familiar with electronic circuit design concepts and basic electronic instrumentation. Dynamic

- Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow's grand challenges. Collaborative

- Team oriented with the ability to effectively collaborate with peers. Customer Focus

- Ability to ask questions to understand the customer needs.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. #J-18808-Ljbffr

Technical Support Engineer (Japanese speaking)

Join to apply for the

Technical Support Engineer (Japanese speaking)

role at

Emerson Technical Support Engineer (Japanese speaking)

1 day ago Be among the first 25 applicants Join to apply for the

Technical Support Engineer (Japanese speaking)

role at

Emerson Get AI-powered advice on this job and more exclusive features. Job Description

Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems. Job Description

Our Technical Support Engineer/Representative (TSE/R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.

In this Role, Your Responsibilities Will Be:

Creates and routes technical issues for all customers Handle inbound technical support requests (Phone, Email, Web). Validates customer entitlements and approves exceptions for unentitled customers. Dispatch out-of-TSR scope technical issues to the appropriate support group. Create and manage customer data records within our applications to ensure proper data integrity. Resolves technical issues for customers across all account tiers Resolves customers’ single incidents during installation, implementation, and/or maintenance of NI products and platforms. Responsible for researching, replicating, performing customer’s root cause analysis and providing solution to customers within SLA time frame. Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction. Builds customer proficiency for all account tiers through standard services Educates customers through formal training and technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions. Captures and documents knowledge to enable self-service resolution Learns and adopts Knowledge-Centered Service (KCS) methodology. Enables customers to self-serve by creating and editing Knowledge based articles.

Who You Are:

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

The Benefits of Working at NI Penang:

Competitive salary relative to your skills and demonstrated ability to perform in the role. World class Generation NI corporate onboarding 2-3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers. High quality communication tools and IT equipment. Company and personal performance-based bonus. An amazing team and a fun place to work. 4-1 Hybrid work mode and flexible working hours. Support for dental and vision. Travel and commute allowances. Accessible and attractive modern offices with free parking. Shower and gym facilities for those who like to work out. Complimentary drinks and snacks. Penang tariff monthly “Cafeteria” leisure expenses benefit. Regular site and team events.

For This Role, You Will Need:

Business level Japanese speaking, writing, and reading (JLPT N3 and above) Pursuing a Bachelor's degree in an engineering or science-related field Alternatively, 1+ year of experience working in a Technical Support position. Proficiency in one or more programming languages is required. (LabVIEW experience preferred)

Preferred Qualifications that Set You Apart:

Communication – Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group. Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture. Technical – Familiar with electronic circuit design concepts and basic electronic instrumentation. Dynamic – Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow’s grand challenges. Collaborative – Team oriented with the ability to effectively collaborate with peers. Customer Focus – Ability to ask questions to understand the customer needs.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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Seniority level Associate Employment type

Employment type Full-time Job function

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