4,368 Technical Support Representative jobs in Malaysia

Job Description

Position - Technical Support Representative (Telco Project)

Location – KL Sentral, Malaysia

Job Type - Permanent Position (Full Time)

Working Shift - 5 Days working in a week

• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

• At least Diploma or Degree (IT/ Computer Science/ Engineering)
• Proficiency in Mandarin (Read/Speak/Write)
• Freshers can also apply
• Good English Command (B1 or B2)

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you'd like to embark on, keep reading

In the Technical Support Representative role, you'll be responsible for delivering high-quality support to our merchants through inbound calls, live chat, and email by resolving complex issues across the StoreHub platform and its suite of products. As an escalation point for frontline agents, you will take ownership of advanced cases while collaborating closely with our Product, Engineering, and Operations teams to ensure root cause resolution. Your role will also play a key part in continuously improving the overall customer experience by identifying recurring issues and opportunities for improvement.

What you will do:

• Build a strong understanding of the StoreHub platform to help customers solve more complex technical issues through phone, email, and chat.
• Handle escalated or sensitive support tickets, working with teams like Product, Engineering, or Hardware to ensure fast and accurate solutions.
• Investigate technical problems by replicating bugs, checking logs, and preparing clear reports for Tier 2 or Engineering teams.
• Deliver a great customer experience by showing empathy, professionalism, and taking full ownership of each case.
• Manage advanced issues from start to finish—whether it's software bugs, hardware problems, or unclear processes.
• Work with the Beep Care Team and other teams to resolve issues related to delivery, merchant hardware, or logistics.
• Follow and improve our bug reporting process, and highlight common problems or areas that need improvement.
• Help the team by sharing findings, discussing cases in team huddles, and guiding junior teammates when needed.

What you will need to have:

• Strong communication skills in English, both written and spoken — you can explain technical things in a simple and clear way.
• Fast and accurate typing (around 65–70 words per minute) to manage live chats and write detailed notes.
• Experience handling support through email or chat, and comfortable managing multiple cases at the same time.
• Good at troubleshooting both software and hardware issues — you know how to find the root cause and guide users through fixes.
• Familiar with tools like Intercom, Salesforce, Jira, or any helpdesk or CRM system.
• Bonus if you have 2+ years of experience in technical support (especially in SaaS, telco, or POS), have handled escalated issues, or worked closely with Product or Engineering teams.
• Extra points if you've worked with logs or data to solve problems, helped improve support processes, or can speak and write in Mandarin.

What makes working at StoreHub awesome (and refreshing):

• Our people -for real StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
• Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
• Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
• Impact not just effort.We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE.Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

We do have all the other cool perks too:

• Apple Macbooks for everyone
• Free Season Parking
• Fully stocked fridge and pantry - Coffee, snacks, and more yums
• Cutting edge tools. If something can be automated, we'll make it happen
• Medical and Dental Outpatient Visits + Medical Insurance
• Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

Our purpose is to improve SME prosperity across Asia. We automate SME accounting and payroll, enabling our customers to run their business more efficiently & profitably, ensuring long-term sustainable success.

We are building a different kind of company, whether we're creating new products or helping SMEs succeed, people at ABSS are builders and innovators at heart. Our Teams are constantly iterating, solving problems, and working together to empower SMEs.

Over 100,000 SMEs depend on ABSS products, we succeed when we help our customers grow their business. At ABSS you can play a key part in leading this movement.

Role:

We are seeking a dynamic individual to help support our customer base. Our technical support representatives are the gateway to making business life easier for our customers.

The role requires a high level of professionalism and efficiency. If you have a passion for delivering outstanding service and support, enjoy working for a young and motivated team and are looking for a good work-life balance, then contact us today

Responsibilities:

• Strive for first call resolution goal for every customer engagement to maintain a high level of customer satisfaction.
• Accurately capture customer interactions to improve future customer experience and quality.
• Capture and report ideas for future product improvements – helping us improve our product and customer value.
• Maintain a high level of quality and service level by meeting or even exceeding KPIs set for individual and team performance.

Criteria :

• Excellent communication skills
• Ability to multi task
• Driven and able to perform under pressure
• Resourceful and highly independent
• A good team player
• Attention to detail
• Motivated, Enthusiastic, Friendly, Ambitious

Requirements :

• Experience in technical support field is mandatory.
• Minimum one year exposure in relevant environment across areas of accounting or information technology.
• Language proficiency: Well-spoken and written English, with the desired skill in spoken Bahasa Malaysia .
• Requires strong problem solving skills, and good interpersonal skills
• Ideally able to demonstrate first hand experience of all the attributes listed in the above job description
• Working experience in a call center will be an added advantage

Alignment with ABSS values, which are:

• Work smart
• Never ever give up
• Take ownership
• Every Customer Counts
• Have fun at work
• Have a positive attitude

Job Types: Full-time, Permanent

Pay: RM2, RM3,100.00 per month

Benefits:

• Health insurance
• Maternity leave
• Professional development

Application Question(s):

• Have you worked in a call center based job previously?

Language:

• English (Required)

Work Location: In person

WE'RE HIRING – Technical Support Representative

ENVO BPO Services Sdn Bhd

8 Avenue Business Centre (Nearby LRT Asia Jaya)

Key Responsibilities:

Provide 24/7 technical support for cloud technologies & services

Monitor system alerts & respond to incidents promptly

Troubleshoot and resolve hardware, software, and network-related issues

Collaborate with cross-functional teams to resolve complex problems

Maintain support records & contribute to knowledge base

Working Hours:

Rotational shifts:

• 8:00 AM – 5:00 PM

• 2:00 PM – 11:00 PM

• 11:00 PM – 8:00 AM

Mon – Sun (2 rotational off days)

Requirements:

Relevant IT experience and/or education in IT or related field

Proven technical support experience (cloud preferred)

Mandarin speaker (spoken & written)

Knowledge of networking protocols

Strong problem-solving, analytical, and communication skills

Ability to work in rotational shifts, including nights and weekends

Interested?

Send your resume to or PM for more details or email to

Only shortlisted candidate will be contacted.

Position - Technical Support Representative (Telco Project)

Location
– KL Sentral, Malaysia

Language- Mandarin

Job Type -
Permanent Position (Full Time)

Working Shift- 5 Days working in a week

Job Description

Responsibilities-

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Eligibility Criteria-

• Atleast Diploma or Degree (IT/ Computer Science/ Engineering).
• Proficiency in Mandarin (Read/Speak/Write)
• Freshers can also apply.
• Good English Command (B1 or B2)

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you'd like to embark on, keep reading

In the
Technical Support Agent
role, you'll be responsible for delivering high-quality support to our merchants through inbound calls, live chat, and email by resolving complex issues across the StoreHub platform and its suite of products. As an escalation point for frontline agents, you will take ownership of advanced cases while collaborating closely with our Product, Engineering, and Operations teams to ensure root cause resolution. Your role will also play a key part in continuously improving the overall customer experience by identifying recurring issues and opportunities for improvement.

You don't need to be an expert or know everything about our industry (even we don't). But the work is challenging, fast paced, and always on the bleeding edge. So, we're looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

What you will do:

• Build a strong understanding of the StoreHub platform to help customers solve more complex technical issues through phone, email, and chat.
• Handle escalated or sensitive support tickets, working with teams like Product, Engineering, or Hardware to ensure fast and accurate solutions.
• Investigate technical problems by replicating bugs, checking logs, and preparing clear reports for Tier 2 or Engineering teams.
• Deliver a great customer experience by showing empathy, professionalism, and taking full ownership of each case.
• Manage advanced issues from start to finish—whether it's software bugs, hardware problems, or unclear processes.
• Work with the Beep Care Team and other teams to resolve issues related to delivery, merchant hardware, or logistics.
• Follow and improve our bug reporting process, and highlight common problems or areas that need improvement.
• Help the team by sharing findings, discussing cases in team huddles, and guiding junior teammates when needed.

What you will need to have:

• Strong communication skills in English, both written and spoken — you can explain technical things in a simple and clear way.
• Fast and accurate typing (around 65–70 words per minute) to manage live chats and write detailed notes.
• Experience handling support through email or chat, and comfortable managing multiple cases at the same time.
• Good at troubleshooting both software and hardware issues — you know how to find the root cause and guide users through fixes.
• Familiar with tools like Intercom, Salesforce, Jira, or any helpdesk or CRM system.
• Bonus if you have 2+ years of experience in technical support (especially in SaaS, telco, or POS), have handled escalated issues, or worked closely with Product or Engineering teams.
• Extra points if you've worked with logs or data to solve problems, helped improve support processes, or can speak and write in Mandarin.

What makes working at StoreHub awesome (and refreshing):

• Our people -
  for real StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
• Culture of Candour.
  We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
• Cutting edge tools.
  If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
• Impact not just effort.
  We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE.
Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

We do have all the other cool perks too:

• Apple Macbooks
  for everyone
• Free Season Parking
• Fully stocked fridge and pantry
• Coffee, snacks, and more yums
• Cutting edge tools.
  If something can be automated, we'll make it happen
• Medical and Dental
  Outpatient Visits + Medical Insurance
• Opportunities for career growth
  and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

Company Description

Exorin Technologies is a Sabah-born green tech company pioneering advanced solutions to reduce carbon emissions from diesel engines. The company focuses on revitalizing diesel systems to improve fuel efficiency, extend engine life, and significantly lower harmful exhaust emissions. As a proud partner in Sabah's state green initiative, Exorin Technologies aims to create a sustainable future by reducing CO₂, black carbon, and unburned hydrocarbons emissions.

Role Description

This is a full-time, on-site role located in Kota Kinabalu for a Technical Support Representative. The Technical Support Representative will be responsible for providing technical assistance and support to customers, troubleshooting hardware and software issues, and ensuring customer satisfaction. Daily tasks include responding to customer inquiries, diagnosing technical problems, guiding customers through solutions, and documenting support activities.

Qualifications

• Technical Support, Troubleshooting, and Customer Assistance skills
• Experience with hardware and software diagnostics
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Knowledge of green technology and diesel engines is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field
• Patience and strong problem-solving abilities