200 Technical Support Manager jobs in Malaysia

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Job Family: Operations and Technical Management Location: Kuala Lumpur, MY, 50470 Marly Description: Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore’s True. Blue. Transition. - shaping the future of energy, and beyond. About Us: SBM Offshore is the world’s deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more efficient energy production. True. Blue. Transition. is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy. It starts with Advancing our Core: continuing to advance the decarbonization of traditional energy production. While Pioneering More: helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably. Sharing our experience for a better blue tomorrow. TECHNICAL SUPPORT MANAGER – GRAND MORGU As Technical Support Manager, you are responsible for coordinating and ensuring the competence of all the technical staff assigned to the Region within the department: Process and Facilities, Mechanical, EC&I, ASI and MoC. This role involves providing technical direction to operational management, ensuring compliance with corporate strategies, regulatory requirements, and supporting continuous improvement initiatives. You also play a key role in ensuring operational reliability, asset availability, improving operational performance, managing threats and risk, and maintaining the integrity of assets across the region. ROLE RESPONSIBILITES Responsible for overseeing and ensuring the competence of all technical personnel assigned to the Area/Region. Provide guidance and support to technical leads and engineers, escalating critical issues to HQ when necessary. Ensure the implementation of the Process Safety Barrier Management system, with timely completion of assurance tasks and mitigation activities for all units in the Area/Region. Monitor and evaluate the performance of key activities, providing monthly Asset Integrity feedback to HQ through the MAR report. Drive continuous improvement in operational performance by ensuring the efficient execution of Management of Change (MOC), planned and unplanned maintenance, and inspection activities. Ensure compliance with corporate strategies, management systems, classification standards, and regulatory requirements, while promoting continuous improvement by feeding lessons learned back to HQ. Ensure that all risk assessments and mitigation plans related to deviations, changes, and hot work are reviewed and approved by relevant discipline experts. Conduct regular site visits to verify the effective implementation of the Process Safety Management (PSM) system and related maintenance assurance activities, recommending corrective actions as needed. Assist in the development and management of the Maintenance & Inspection budget for all units in the Area/Region, ensuring all technical disciplines provide clear scopes and follow up on execution once approved. Review Tier 2 incidents, assign actions, oversee Root Cause Analysis (RCA) studies, and ensure that lessons learned are documented and implemented. JOB REQUIREMENTS Bachelor’s degree in an engineering discipline Strong understanding of process safety, asset integrity, and risk management Proven experience in technical personnel management and development. Excellent communication, leadership, and problem-solving skills. Minimum of 10 years of experience in industry. ON OFFER : Positions at SBM Offshore offer exposure to industry leading technologies, phenomenal opportunities for career progression and the chance to work alongside some of the industries top talent on the biggest Offshore projects in the world. This will be an Offshore role in KL / China following the project to the Shorebase in Suriname. The position will be on an 8-2 Rotational Basis. We offer excellent salaries and comprehensive benefits packages including but not limited to: Bonus, Health and Dental Insurance, Life Insurance, Retirement Plan, Share Options. GENERAL INFORMATION SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities. SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Technical Support Manager - Operations - Gran Morgu FPSO

SBM Offshore Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Technical Support Manager - Operations - Gran Morgu FPSO

SBM Offshore Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Technical Support Manager - Operations - Gran Morgu FPSO role at SBM Offshore

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Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore’s True. Blue. Transition. - shaping the future of energy, and beyond.

About Us:

SBM Offshore is the world’s deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more efficient energy production. True. Blue. Transition. is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy. It starts with Advancing our Core: continuing to advance the decarbonization of traditional energy production. While Pioneering More: helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably. Sharing our experience for a better blue tomorrow.

TECHNICAL SUPPORT MANAGER – OPERATIONS - FPSO GRAN MORGU

As Technical Support Manager, you are responsible for coordinating and ensure the competence of all the technical staff assigned to the Region within the department: Process and Facilities, Mechanical, EC&I, ASI and MoC.

This role involves providing technical direction to operational management, ensuring compliance with corporate strategies, regulatory requirements, and supporting continuous improvement initiatives.

You also play a key role in ensuring operational reliability, asset availability, improving operational performance, managing threats and risk and maintaining the integrity of assets across the region.

ROLE RESPONSIBILITES

• Responsible for oversee and ensure the competence of all technical personnel assigned to the Area/Region.
• Provide guidance and support to technical leads and engineers, escalating critical issues to HQ when necessary.
• Ensure the implementation of the Process Safety Barrier Management system, with timely completion of assurance tasks and mitigation activities for all units in the Area/Region.
• Monitor and evaluate the performance of key activities, providing monthly Asset Integrity feedback to HQ through the MAR report. Drive continuous improvement in operational performance by ensuring the efficient execution of Management of Change (MOC), planned and unplanned maintenance, and inspection activities. Ensure compliance with corporate strategies, management systems, classification standards, and regulatory requirements, while promoting continuous improvement by feeding lessons learned back to HQ.
• Ensure that all risk assessments and mitigation plans related to deviations, changes, and hot work are reviewed and approved by relevant discipline experts.
• Conduct regular site visits to verify the effective implementation of the Process Safety Management (PSM) system and related maintenance assurance activities, recommending corrective actions as needed.
• Assist in the development and management of the Maintenance & Inspection budget for all units in the Area/Region, ensuring all technical disciplines provide clear scopes and follow up on execution once approved.
• Review Tier 2 incidents, assign actions, oversee Root Cause Analysis (RCA) studies, and ensure that lessons learned are documented and implemented.
  
  
  

Job Requirements

• Bachelor’s degree in an engineering discipline
• Strong understanding of process safety, asset integrity, and risk management
• Proven experience in technical personnel management and development.
• Excellent communication, leadership, and problem-solving skills.
• Technical Personnel Management
• Process Safety and Asset Integrity Management
• Risk Assessment and Mitigation
• Budget Management and Incident Response
• Minimum of 10 years of experience in industry.
  
  
  

ON OFFER :

Positions at SBM Offshore offer exposure to industry leading technologies, phenomenal opportunities for career progression and the chance to work alongside some of the industries top talent on the biggest Offshore projects in the world.

This will be an Offshore role in KL / China following the project to the Shorebase in Suriname.

The position will be on an 8-2 Rotational Basis

We offer excellent salaries and comprehensive benefits packages including but not limited to : Bonus, Health and Dental Insurance, Life Insurance, Retirement Plan, Share Options.

GENERAL INFORMATION

SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.

SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Oil and Gas

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Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore’s True. Blue. Transition. - shaping the future of energy, and beyond.

About Us:
SBM Offshore is the world’s deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more efficient energy production. True. Blue. Transition. is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy. It starts with Advancing our Core: continuing to advance the decarbonization of traditional energy production. While Pioneering More: helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably. Sharing our experience for a better blue tomorrow.

TECHNICAL SUPPORT MANAGER – GRAND MORGU

As Technical Support Manager, you are responsible for coordinating and ensuring the competence of all the technical staff assigned to the Region within the department: Process and Facilities, Mechanical, EC&I, ASI and MoC.

This role involves providing technical direction to operational management, ensuring compliance with corporate strategies, regulatory requirements, and supporting continuous improvement initiatives.

You also play a key role in ensuring operational reliability, asset availability, improving operational performance, managing threats and risk, and maintaining the integrity of assets across the region.

ROLE RESPONSIBILITIES

• Responsible for overseeing and ensuring the competence of all technical personnel assigned to the Area/Region.
• Provide guidance and support to technical leads and engineers, escalating critical issues to HQ when necessary.
• Ensure the implementation of the Process Safety Barrier Management system, with timely completion of assurance tasks and mitigation activities for all units in the Area/Region.
• Monitor and evaluate the performance of key activities, providing monthly Asset Integrity feedback to HQ through the MAR report. Drive continuous improvement in operational performance by ensuring the efficient execution of Management of Change (MOC), planned and unplanned maintenance, and inspection activities. Ensure compliance with corporate strategies, management systems, classification standards, and regulatory requirements, while promoting continuous improvement by feeding lessons learned back to HQ.
• Ensure that all risk assessments and mitigation plans related to deviations, changes, and hot work are reviewed and approved by relevant discipline experts.
• Conduct regular site visits to verify the effective implementation of the Process Safety Management (PSM) system and related maintenance assurance activities, recommending corrective actions as needed.
• Assist in the development and management of the Maintenance & Inspection budget for all units in the Area/Region, ensuring all technical disciplines provide clear scopes and follow up on execution once approved.
• Review Tier 2 incidents, assign actions, oversee Root Cause Analysis (RCA) studies, and ensure that lessons learned are documented and implemented.

JOB REQUIREMENTS

• Bachelor’s degree in an engineering discipline
• Strong understanding of process safety, asset integrity, and risk management
• Proven experience in technical personnel management and development.
• Excellent communication, leadership, and problem-solving skills.
• Minimum of 10 years of experience in industry.

ON OFFER :

Positions at SBM Offshore offer exposure to industry leading technologies, phenomenal opportunities for career progression and the chance to work alongside some of the industries top talent on the biggest Offshore projects in the world.

This will be an Offshore role in KL / China following the project to the Shorebase in Suriname.

The position will be on an 8-2 Rotational Basis.

We offer excellent salaries and comprehensive benefits packages including but not limited to: Bonus, Health and Dental Insurance, Life Insurance, Retirement Plan, Share Options.

GENERAL INFORMATION

SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.

SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

#J-18808-Ljbffr

Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore’s

True. Blue. Transition.

- shaping the future of energy, and beyond. About Us: SBM Offshore is the world’s deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more efficient energy production.

True. Blue. Transition.

is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy. It starts with Advancing our Core: continuing to advance the decarbonization of traditional energy production. While Pioneering More: helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably. Sharing our experience for a better blue tomorrow. TECHNICAL SUPPORT MANAGER – GRAND MORGU As Technical Support Manager, you are responsible for coordinating and ensuring the competence of all the technical staff assigned to the Region within the department: Process and Facilities, Mechanical, EC&I, ASI and MoC. This role involves providing technical direction to operational management, ensuring compliance with corporate strategies, regulatory requirements, and supporting continuous improvement initiatives. You also play a key role in ensuring operational reliability, asset availability, improving operational performance, managing threats and risk, and maintaining the integrity of assets across the region. ROLE RESPONSIBILITIES Responsible for overseeing and ensuring the competence of all technical personnel assigned to the Area/Region. Provide guidance and support to technical leads and engineers, escalating critical issues to HQ when necessary. Ensure the implementation of the Process Safety Barrier Management system, with timely completion of assurance tasks and mitigation activities for all units in the Area/Region. Monitor and evaluate the performance of key activities, providing monthly Asset Integrity feedback to HQ through the MAR report. Drive continuous improvement in operational performance by ensuring the efficient execution of Management of Change (MOC), planned and unplanned maintenance, and inspection activities. Ensure compliance with corporate strategies, management systems, classification standards, and regulatory requirements, while promoting continuous improvement by feeding lessons learned back to HQ. Ensure that all risk assessments and mitigation plans related to deviations, changes, and hot work are reviewed and approved by relevant discipline experts. Conduct regular site visits to verify the effective implementation of the Process Safety Management (PSM) system and related maintenance assurance activities, recommending corrective actions as needed. Assist in the development and management of the Maintenance & Inspection budget for all units in the Area/Region, ensuring all technical disciplines provide clear scopes and follow up on execution once approved. Review Tier 2 incidents, assign actions, oversee Root Cause Analysis (RCA) studies, and ensure that lessons learned are documented and implemented. JOB REQUIREMENTS Bachelor’s degree in an engineering discipline Strong understanding of process safety, asset integrity, and risk management Proven experience in technical personnel management and development. Excellent communication, leadership, and problem-solving skills. Minimum of 10 years of experience in industry. ON OFFER : Positions at SBM Offshore offer exposure to industry leading technologies, phenomenal opportunities for career progression and the chance to work alongside some of the industries top talent on the biggest Offshore projects in the world. This will be an Offshore role in KL / China following the project to the Shorebase in Suriname. The position will be on an 8-2 Rotational Basis. We offer excellent salaries and comprehensive benefits packages including but not limited to: Bonus, Health and Dental Insurance, Life Insurance, Retirement Plan, Share Options. GENERAL INFORMATION SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities. SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Technical Support Manager - Operations - Gran Morgu FPSO

SBM Offshore Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

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Technical Support Manager - Operations - Gran Morgu FPSO

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SBM Offshore Technical Support Manager - Operations - Gran Morgu FPSO

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Technical Support Manager - Operations - Gran Morgu FPSO

role at

SBM Offshore Get AI-powered advice on this job and more exclusive features. Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore’s True. Blue. Transition. - shaping the future of energy, and beyond.

About Us:

SBM Offshore is the world’s deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more efficient energy production. True. Blue. Transition. is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy. It starts with Advancing our Core: continuing to advance the decarbonization of traditional energy production. While Pioneering More: helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably. Sharing our experience for a better blue tomorrow.

TECHNICAL SUPPORT MANAGER – OPERATIONS - FPSO GRAN MORGU

As Technical Support Manager, you are responsible for coordinating and ensure the competence of all the technical staff assigned to the Region within the department: Process and Facilities, Mechanical, EC&I, ASI and MoC.

This role involves providing technical direction to operational management, ensuring compliance with corporate strategies, regulatory requirements, and supporting continuous improvement initiatives.

You also play a key role in ensuring operational reliability, asset availability, improving operational performance, managing threats and risk and maintaining the integrity of assets across the region.

ROLE RESPONSIBILITES

Responsible for oversee and ensure the competence of all technical personnel assigned to the Area/Region. Provide guidance and support to technical leads and engineers, escalating critical issues to HQ when necessary. Ensure the implementation of the Process Safety Barrier Management system, with timely completion of assurance tasks and mitigation activities for all units in the Area/Region. Monitor and evaluate the performance of key activities, providing monthly Asset Integrity feedback to HQ through the MAR report. Drive continuous improvement in operational performance by ensuring the efficient execution of Management of Change (MOC), planned and unplanned maintenance, and inspection activities. Ensure compliance with corporate strategies, management systems, classification standards, and regulatory requirements, while promoting continuous improvement by feeding lessons learned back to HQ. Ensure that all risk assessments and mitigation plans related to deviations, changes, and hot work are reviewed and approved by relevant discipline experts. Conduct regular site visits to verify the effective implementation of the Process Safety Management (PSM) system and related maintenance assurance activities, recommending corrective actions as needed. Assist in the development and management of the Maintenance & Inspection budget for all units in the Area/Region, ensuring all technical disciplines provide clear scopes and follow up on execution once approved. Review Tier 2 incidents, assign actions, oversee Root Cause Analysis (RCA) studies, and ensure that lessons learned are documented and implemented.

Job Requirements

Bachelor’s degree in an engineering discipline Strong understanding of process safety, asset integrity, and risk management Proven experience in technical personnel management and development. Excellent communication, leadership, and problem-solving skills. Technical Personnel Management Process Safety and Asset Integrity Management Risk Assessment and Mitigation Budget Management and Incident Response Minimum of 10 years of experience in industry.

ON OFFER :

Positions at SBM Offshore offer exposure to industry leading technologies, phenomenal opportunities for career progression and the chance to work alongside some of the industries top talent on the biggest Offshore projects in the world.

This will be an Offshore role in KL / China following the project to the Shorebase in Suriname.

The position will be on an 8-2 Rotational Basis

We offer excellent salaries and comprehensive benefits packages including but not limited to : Bonus, Health and Dental Insurance, Life Insurance, Retirement Plan, Share Options.

GENERAL INFORMATION

SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.

SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Oil and Gas Referrals increase your chances of interviewing at SBM Offshore by 2x Get notified about new Technical Support Manager jobs in

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 10 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Technical Support Supervisor/ Manager Posting Date : 30 Jun 2025 | Close Date :28 Sep 2025

Client Background: one of Malaysia’s leading software specialist companies that provides customized, high-quality software solutions, web application, online marketing, and maintenance services for multinational corporations, huge businesses, as well as small and medium enterprises.

Tenure: Permanent

Location: Butterworth, Penang

Headcount: 1

Job Description

• Manage and support all installed systems and infrastructure.

• Maintain network infrastructure and system security, including setup and configuration.

• Maintain hardware inventory including spare equipment and diagnostic tools.

• Troubleshoot complex issues related to installation, configuration, and functional/technical system support.

• Ensure adherence to system operations notifications and escalation procedures.

• Manage assigned projects and program components to deliver services as per established objectives.

• Handle multiple tasks simultaneously and ensure all milestones and deadlines are met.

• Prepare reports and necessary documentation for customers or management when required.

• Assign and allocate work among staff.

• Ensure team compliance with standard operating procedures for all operations.

• Provide support, guidance, and 2nd/3rd level support to team members.

• Design, configure, and install:

  • Network equipment

  • Audio Video systems

  • Door Access systems

  • RFID & IoT systems

  • CCTV systems

• Maintain and upgrade the above systems.

• Provide technical support to end-users for all hardware and system-related issues.

• Troubleshoot network, Audio Video, Door Access, RFID & IoT, and CCTV systems.

• Ensure all project specifications are aligned with overall architecture, including structured cabling.

• Identify compliance issues and propose resolution options.

• Resolve customer-reported problems by dispatching technicians, conducting repairs, and ensuring equipment is safe and functional.

Requirements

• Diploma/Postgraduate Diploma/Bachelor’s Degree in Computer Science, Information Technology, or equivalent.

• Male Chinese candidate only , as required to liaise with Mandarin-speaking clients.

• 3–5 years of working experience in a related field.

• Strong technical knowledge, networking capabilities, and relationship management skills.

• Ability to prioritize tasks, work under pressure, and collaborate well in a team.

• Must be willing to work in Butterworth, Penang.

.

Sub Specialization : Administration;Others Type of Employment : Permanent Minimum Experience : 3 Years Work Location : Penang
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Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

As a Technical Support Center Manager, you will be integrated with a diverse group of leaders across a multi-functional department focused in building and delivering the next level of our technical customer service experience. The Technical Support Center Manager’s responsibilities can generally be categorized into two separate functions which are Technical Account Management and Operations Management.

*Night Shift: 10pm-7am, Sunday to Thursday

Responsibilities:

• Owns strategic customer oversight and leadership direction within the Customer Service function

• Review and own customer satisfaction metrics as it relates to regionally aligned accounts, INR (Issue not Resolved), CES (Customer Efficiency Score) and OSAT (Overall Customer Satisfaction)

• Participate and present Service Metrics in a QBR as it relates to account performance

• Key member of the extended account management team including professional services, customer success team, sales, and field service

• Lead escalation management activities and coordinate cross-collaboration with a global team to ensure customer satisfaction

• Communicate regular status of customer and product issues to Internal and External clients for escalated events

• Present technical root cause analysis or failure investigations

• Available on an as need basis to investigate and manage escalated customer issues around the clock, including weekends and holidays

• Manage accounts headquartered within the manager’s region along with assigned national accounts

Technical Operations Management Duties

• Owns strategic oversight and leadership direction within the customer service function

• Manage assigned team, including new hire process, promotion of team members, performance management, adherence and address personal employee concerns

• Develops processes and procedures to implement functional Service and Support strategies including applying expertise to increase / improve employee efficiency by providing best practice guidance

• Assesses training needs and ensures all agents are properly trained to support respective product including conducting individual coaching, and professional development as it relates to the customer experience

• Assesses current workflow, providing options and tool sets to recommend and identify areas of improvement and drive for optimization of current or implementation of new or more suitable tools

• Evaluates current resource needs and forecast to ensure adequate supply of candidates that meet current and emerging business needs

• Establishes and communicates processes and goals, reviewing reported results and KPIs to improve productivity, highlight deficiencies, and drive changes in tool, training, process reporting and employee engagement through the development of strategies to further team success

• Motivates a team of technical service representatives, coordinators and supervisors through the creation and implementation of performance coaching, feedback, development planning, retention and incentive programs

• Review customer satisfaction metrics as it relates employee performance, INR (Issue not Resolved), CES (Customer Efficiency Score) and OSAT (Overall Customer Satisfaction)

• Own Service Level metrics which includes Speed of answer, abandonment rate and RONA

• Maintain strong working knowledge of new and existing Pyxis releases / products

Requirements

• Bachelor’s degree required in account management or operations management.

• Bachelor’s degree in a technical field required. Master’s Degree, a plus.

• A minimum 5 years proven management experience technical support center

• Proven leadership experience in Application/Technical Support Center or a technical environment with an ability to delegate, motivate and train large complex teams

• Flexibility managing shift coverage in a 24x7x365 on-call operation

• Some travel required, typically 5-10%

• Proficient with Microsoft Office products including: Outlook, Word, Excel, and PowerPoint

• Proven project management and multitasking skills

• Must be flexible in working hours and be available for on-call customer operations support.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit:

Required Skills

Optional Skills

.

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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BD Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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BD Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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the makers of possible

BD is one of the largest global medical technology companies in the world.

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

As a Technical Support Center Manager, you will be integrated with a diverse group of leaders across a multi-functional department focused in building and delivering the next level of our technical customer service experience. The Technical Support Center Manager’s responsibilities can generally be categorized into two separate functions which are Technical Account Management and Operations Management.

• Night Shift: 10pm-7am, Sunday to Thursday
  
  

Responsibilities

• Owns strategic customer oversight and leadership direction within the Customer Service function
• Review and own customer satisfaction metrics as it relates to regionally aligned accounts, INR (Issue not Resolved), CES (Customer Efficiency Score) and OSAT (Overall Customer Satisfaction)
• Participate and present Service Metrics in a QBR as it relates to account performance
• Key member of the extended account management team including professional services, customer success team, sales, and field service
• Lead escalation management activities and coordinate cross-collaboration with a global team to ensure customer satisfaction
• Communicate regular status of customer and product issues to Internal and External clients for escalated events
• Present technical root cause analysis or failure investigations
• Available on an as need basis to investigate and manage escalated customer issues around the clock, including weekends and holidays
• Manage accounts headquartered within the manager’s region along with assigned national accounts
  
  

Technical Operations Management Duties

• Owns strategic oversight and leadership direction within the customer service function
• Manage assigned team, including new hire process, promotion of team members, performance management, adherence and address personal employee concerns
• Develops processes and procedures to implement functional Service and Support strategies including applying expertise to increase / improve employee efficiency by providing best practice guidance
• Assesses training needs and ensures all agents are properly trained to support respective product including conducting individual coaching, and professional development as it relates to the customer experience
• Assesses current workflow, providing options and tool sets to recommend and identify areas of improvement and drive for optimization of current or implementation of new or more suitable tools
• Evaluates current resource needs and forecast to ensure adequate supply of candidates that meet current and emerging business needs
• Establishes and communicates processes and goals, reviewing reported results and KPIs to improve productivity, highlight deficiencies, and drive changes in tool, training, process reporting and employee engagement through the development of strategies to further team success
• Motivates a team of technical service representatives, coordinators and supervisors through the creation and implementation of performance coaching, feedback, development planning, retention and incentive programs
• Review customer satisfaction metrics as it relates employee performance, INR (Issue not Resolved), CES (Customer Efficiency Score) and OSAT (Overall Customer Satisfaction)
• Own Service Level metrics which includes Speed of answer, abandonment rate and RONA
• Maintain strong working knowledge of new and existing Pyxis releases / products
  
  

Requirements

• Bachelor’s degree required in account management or operations management.
• Bachelor’s degree in a technical field required. Master’s Degree, a plus.
• A minimum 5 years proven management experience technical support center
• Proven leadership experience in Application/Technical Support Center or a technical environment with an ability to delegate, motivate and train large complex teams
• Flexibility managing shift coverage in a 24x7x365 on-call operation
• Some travel required, typically 5-10%
• Proficient with Microsoft Office products including: Outlook, Word, Excel, and PowerPoint
• Proven project management and multitasking skills
• Must be flexible in working hours and be available for on-call customer operations support.
  
  

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: Skills

Optional Skills

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Biotechnology Research, Medical Equipment Manufacturing, and Research Services

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**Job Description Summary**
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a **maker of possible** with us!
As a Technical Support Center Manager, you will be integrated with a diverse group of leaders across a multi-functional department focused in building and delivering the next level of our technical customer service experience. The Technical Support Center Manager's responsibilities can generally be categorized into two separate functions which are Technical Account Management and Operations Management.
_*Night Shift: 10pm-7am, Sunday to Thursday_
**Responsibilities:**
+ Owns strategic customer oversight and leadership direction within the Customer Service function
+ Review and own customer satisfaction metrics as it relates to regionally aligned accounts, INR (Issue not Resolved), CES (Customer Efficiency Score) and OSAT (Overall Customer Satisfaction)
+ Participate and present Service Metrics in a QBR as it relates to account performance
+ Key member of the extended account management team including professional services, customer success team, sales, and field service
+ Lead escalation management activities and coordinate cross-collaboration with a global team to ensure customer satisfaction
+ Communicate regular status of customer and product issues to Internal and External clients for escalated events
+ Present technical root cause analysis or failure investigations
+ Available on an as need basis to investigate and manage escalated customer issues around the clock, including weekends and holidays
+ Manage accounts headquartered within the manager's region along with assigned national accounts
**Technical Operations Management Duties**
+ Owns strategic oversight and leadership direction within the customer service function
+ Manage assigned team, including new hire process, promotion of team members, performance management, adherence and address personal employee concerns
+ Develops processes and procedures to implement functional Service and Support strategies including applying expertise to increase / improve employee efficiency by providing best practice guidance
+ Assesses training needs and ensures all agents are properly trained to support respective product including conducting individual coaching, and professional development as it relates to the customer experience
+ Assesses current workflow, providing options and tool sets to recommend and identify areas of improvement and drive for optimization of current or implementation of new or more suitable tools
+ Evaluates current resource needs and forecast to ensure adequate supply of candidates that meet current and emerging business needs
+ Establishes and communicates processes and goals, reviewing reported results and KPIs to improve productivity, highlight deficiencies, and drive changes in tool, training, process reporting and employee engagement through the development of strategies to further team success
+ Motivates a team of technical service representatives, coordinators and supervisors through the creation and implementation of performance coaching, feedback, development planning, retention and incentive programs
+ Review customer satisfaction metrics as it relates employee performance, INR (Issue not Resolved), CES (Customer Efficiency Score) and OSAT (Overall Customer Satisfaction)
+ Own Service Level metrics which includes Speed of answer, abandonment rate and RONA
+ Maintain strong working knowledge of new and existing Pyxis releases / products
**Requirements**
+ Bachelor's degree required in account management or operations management.
+ Bachelor's degree in a technical field required. Master's Degree, a plus.
+ A minimum 5 years proven management experience technical support center
+ Proven leadership experience in Application/Technical Support Center or a technical environment with an ability to delegate, motivate and train large complex teams
+ Flexibility managing shift coverage in a 24x7x365 on-call operation
+ Some travel required, typically 5-10%
+ Proficient with Microsoft Office products including: Outlook, Word, Excel, and PowerPoint
+ Proven project management and multitasking skills
+ Must be flexible in working hours and be available for on-call customer operations support.
_At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting._
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.