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Senior Technical Services Cross Technology Systems Integration Specialist / Technical Lead
Petaling Jaya, Selangor
NTT America, Inc.
Posted 13 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Cross Technology Technical Services (TS) Systems Integration Specialist / Technical Lead is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Interacts with clients on site and remote to meet more complex requirements of a solution.
+ Escalates unresolved problems and issues to the relevant third parties.
+ Delegates lower complexity tasks to engineers and technicians.
+ Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
+ Writes reports and proposals and completes and maintains project documentation.
+ Assists with the documentation of standard operating procedures relating to installations and fixes.
+ Acts as coach and mentor to more junior Implementation Engineers and Technicians.
+ Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
+ May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
+ Included in complex design work, with input to the design expected.
+ Expected to take ownership of relevant technologies according to domain or specialization.
+ Engages vendors for priority escalations or bugs found during deployments.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Advanced understanding and appreciation of technical design and business principles.
+ Advanced project fundamental and administration ability.
+ Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
+ Advanced customer engagement skills.
+ Advanced relevant domain specialist knowledge.
+ Excellent verbal communication skills.
+ Client focused and displays a proactive approach to solving problems.
+ Advanced ability to coach, mentor and provide guidance to team members.
+ Ability to take ownership as technical lead during project lifecycle.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Collaboration -
+ Valid CCIE Collaboration Certification required.
+ Customer experience -
+ NICE plus 3 additional NICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional - Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centres (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya certification plus additional such as Avaya Aura Core Avaya Aura Contact Centre Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.
+ Verint certification and additional such as Workforce Management (WFM); Interactions; Speech; DPA.
+ Genesys foundational courses; Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics; Level 4 - Genesys Cloud: Edge - Networking; Genesys Cloud - Edge - BYOC Premise Configuration; Genesys Cloud - Edge - How it Works; Genesys Cloud - Edge - WebRTC; Genesys Cloud - Edge - Survivability; Genesys Cloud - Edge - BYOC Premises and Edge Introductory Concepts; Genesys Cloud - Edge - Troubleshooting; Genesys Cloud - API - Conversation Management; Genesys Cloud - API - User Management; Genesys Cloud - API - Workforce Management; Genesys Cloud - API - Real-Time Reporting; Genesys Cloud - API - Quality Report Generation; Genesys Cloud - API - Historical Report Generation; Genesys Cloud - API - Authorization; Genesys Cloud - API - Introduction to the Platform API Genesys - Decisions Administration; Genesys - Decisions Strategic Planning.
+ Data Centre -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage. Dell PowerEdge servers, Unity, PowerStore, Recoverpoint Appliance/VE, PowerScale Isilon PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM. Dell Information Storage Associate - DCA-ISM. Veeam Backup and Recovery VMCA . Veritas Netbackup Admin and implementation.
+ Azure Fundamentals. Cisco UCS Servers. Cisco MDS and Brocade SAN Switches - Zoning. Nutanix HCI NCP.
+ End User Compute -
+ Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified: Teams Administrator Associate; AZ-103: Azure Administrator Associate; Microsoft Certified - Azure Identity and Access Administrator; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified Solutions Associate - Server 2016; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified - Azure Virtual Desktop Specialty; AZ-300 - Microsoft Azure Architect Technologies.
+ Microsoft Certified - Azure Virtual Desktop Specialty.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.; Cisco Dev Net certification.
+ Security -
+ Azure Certified Solutions Architect / PCNSE / FCE / CCNP Security / CISSP / Automation certifications or equivalent preferred.
+ Cloud Security certifications and certifications such AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage).
+ Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud; Networking (Firewalls, LAN, VPN); Automation; MS Office365.
+ Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Advanced experience engaging with clients and conducting presentations.
+ Advanced report writing experience.
+ Advanced project management experience.
+ Required experience (Specific to Collaboration) -
+ Advanced experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Advanced experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Advanced experience with Border Element, media resources, SRST/SRSV.
+ Advanced experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Advanced expe
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Cross Technology Technical Services (TS) Systems Integration Specialist / Technical Lead is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Interacts with clients on site and remote to meet more complex requirements of a solution.
+ Escalates unresolved problems and issues to the relevant third parties.
+ Delegates lower complexity tasks to engineers and technicians.
+ Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
+ Writes reports and proposals and completes and maintains project documentation.
+ Assists with the documentation of standard operating procedures relating to installations and fixes.
+ Acts as coach and mentor to more junior Implementation Engineers and Technicians.
+ Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
+ May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
+ Included in complex design work, with input to the design expected.
+ Expected to take ownership of relevant technologies according to domain or specialization.
+ Engages vendors for priority escalations or bugs found during deployments.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Advanced understanding and appreciation of technical design and business principles.
+ Advanced project fundamental and administration ability.
+ Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
+ Advanced customer engagement skills.
+ Advanced relevant domain specialist knowledge.
+ Excellent verbal communication skills.
+ Client focused and displays a proactive approach to solving problems.
+ Advanced ability to coach, mentor and provide guidance to team members.
+ Ability to take ownership as technical lead during project lifecycle.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Collaboration -
+ Valid CCIE Collaboration Certification required.
+ Customer experience -
+ NICE plus 3 additional NICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional - Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centres (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya certification plus additional such as Avaya Aura Core Avaya Aura Contact Centre Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.
+ Verint certification and additional such as Workforce Management (WFM); Interactions; Speech; DPA.
+ Genesys foundational courses; Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics; Level 4 - Genesys Cloud: Edge - Networking; Genesys Cloud - Edge - BYOC Premise Configuration; Genesys Cloud - Edge - How it Works; Genesys Cloud - Edge - WebRTC; Genesys Cloud - Edge - Survivability; Genesys Cloud - Edge - BYOC Premises and Edge Introductory Concepts; Genesys Cloud - Edge - Troubleshooting; Genesys Cloud - API - Conversation Management; Genesys Cloud - API - User Management; Genesys Cloud - API - Workforce Management; Genesys Cloud - API - Real-Time Reporting; Genesys Cloud - API - Quality Report Generation; Genesys Cloud - API - Historical Report Generation; Genesys Cloud - API - Authorization; Genesys Cloud - API - Introduction to the Platform API Genesys - Decisions Administration; Genesys - Decisions Strategic Planning.
+ Data Centre -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage. Dell PowerEdge servers, Unity, PowerStore, Recoverpoint Appliance/VE, PowerScale Isilon PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM. Dell Information Storage Associate - DCA-ISM. Veeam Backup and Recovery VMCA . Veritas Netbackup Admin and implementation.
+ Azure Fundamentals. Cisco UCS Servers. Cisco MDS and Brocade SAN Switches - Zoning. Nutanix HCI NCP.
+ End User Compute -
+ Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified: Teams Administrator Associate; AZ-103: Azure Administrator Associate; Microsoft Certified - Azure Identity and Access Administrator; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified Solutions Associate - Server 2016; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified - Azure Virtual Desktop Specialty; AZ-300 - Microsoft Azure Architect Technologies.
+ Microsoft Certified - Azure Virtual Desktop Specialty.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.; Cisco Dev Net certification.
+ Security -
+ Azure Certified Solutions Architect / PCNSE / FCE / CCNP Security / CISSP / Automation certifications or equivalent preferred.
+ Cloud Security certifications and certifications such AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage).
+ Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud; Networking (Firewalls, LAN, VPN); Automation; MS Office365.
+ Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Advanced experience engaging with clients and conducting presentations.
+ Advanced report writing experience.
+ Advanced project management experience.
+ Required experience (Specific to Collaboration) -
+ Advanced experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Advanced experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Advanced experience with Border Element, media resources, SRST/SRSV.
+ Advanced experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Advanced expe
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Professional Services Technical Consultant
Kuala Lumpur, Kuala Lumpur
NCR Atleos
Posted 13 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Job Description:**
+ The primary responsibility is to perform software development, system integration and system support services to our clients (financial institutions) within the Self-Service Banking Solutions.
+ Perform solution analysis, design and development of computer programs or software applications.
+ Perform programming, testing, and debugging of applications.
+ Prepare procedures, and other documentation needed for installation and maintenance of application programs.
+ Work with customers to add new or custom features to software products.
+ Perform life cycle maintenance.
+ Develop and maintain working relationships with key persons on the client engagement, to ensure the client's needs are met in a professional manner.
**Core Competencies:**
+ Outstanding written and verbal communication skills in English.
+ Outstanding interpersonal skills with an ability to work effectively with diverse groups of people.
+ Possess passion for software development technology, strong analytical mind and problems solving skills.
+ A team player, hardworking and self-motivated
**Education and Experience Requirements:**
+ Must possess at least a Bachelor's Degree in Computer Science / Information Technology or any equivalent field of study.
+ Preferably have 2-5 years experiences
+ Have hands-on development experience using any of the technologies like Javascript, CSS, HTML, Microsoft C/C++, or .NET programming.
+ Working experience in Java and SQL will be a plus.
Hybrid
#LI-PS1
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Job Description:**
+ The primary responsibility is to perform software development, system integration and system support services to our clients (financial institutions) within the Self-Service Banking Solutions.
+ Perform solution analysis, design and development of computer programs or software applications.
+ Perform programming, testing, and debugging of applications.
+ Prepare procedures, and other documentation needed for installation and maintenance of application programs.
+ Work with customers to add new or custom features to software products.
+ Perform life cycle maintenance.
+ Develop and maintain working relationships with key persons on the client engagement, to ensure the client's needs are met in a professional manner.
**Core Competencies:**
+ Outstanding written and verbal communication skills in English.
+ Outstanding interpersonal skills with an ability to work effectively with diverse groups of people.
+ Possess passion for software development technology, strong analytical mind and problems solving skills.
+ A team player, hardworking and self-motivated
**Education and Experience Requirements:**
+ Must possess at least a Bachelor's Degree in Computer Science / Information Technology or any equivalent field of study.
+ Preferably have 2-5 years experiences
+ Have hands-on development experience using any of the technologies like Javascript, CSS, HTML, Microsoft C/C++, or .NET programming.
+ Working experience in Java and SQL will be a plus.
Hybrid
#LI-PS1
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Service Sales Coordinator - Technical Services (12-month Contract)
Kuala Lumpur, Kuala Lumpur
BD (Becton, Dickinson and Company)
Posted 7 days ago
Job Viewed
Job Description
**Job Description Summary**
The Service Sales Coordinator (Technical Services) plays a key supporting role in service sales operations for ANZ/NZ. This position is responsible for coordinating service contract renewals, managing end-to-end order processing, and ensuring accurate documentation and data integrity across systems such as SAP, ServiceMax, and SFDC ACE.
Acting as a key liaison between customers, country sales teams, and internal stakeholders, the Service Sales Coordinator ensures smooth operational execution, timely invoices, and high-quality customer support. This role also contributes to sales funnel management, revenue reconciliation, and data clean-up initiatives to maintain the accuracy of installed base and warranty records.
Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities independently. The coordinator must be a proactive team player with excellent communication skills and a customer-centric mindset.
**Job Description**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**Key Responsibilities**
**Sales Operations & Contract / Order Processing**
+ Coordinate and track service contract renewals for ANZ/NZ accounts.
+ Prepare Sales Level Agreements (SLAs) and send service contract materials to customers (including offer letters, terms and conditions, and quotations) to drive timely renewals and conversions of service contracts.
+ Review and coordinate customer purchase orders, discounting, billing plans, and pricing agreements with the country sales team to ensure accuracy and compliance.
+ Manage end-to-end order processing activities, including:
+ Instrument purchase orders and warranty set up in SAP-CRM
+ Service contract renewals, warranty-to-contract conversions
+ Time & Material (T&M) repair order requests, case and work order creation in ServiceMax, and service confirmation in SAP-CRM
+ Preventive Maintenance (PM) management
+ Coordination with Logistic and Sales Team on Deliveries and other logistical matters
+ Maintain organized documentation of purchase orders, invoices, and contracts to support traceability and compliance.
**Customer Support & Communication**
+ Serve as a key point of contact for customer inquiries related to orders, deliveries, and after-sales support.
+ Collaborate with internal teams to ensure alignment and support smooth operational execution.
+ Assist service sales with funnel management and updating sales opportunities in ServiceMax
+ Assist Finance with accurate invoice generation for timely revenue recognition and advise on monthly service revenues reconciliation and accruals financial processes
+ Respond to ad-hoc requests from customers and Field Service Engineer teams for T&M repair orders, work order case creation and PM scheduling.
+ Coordinate with Logistics & Sales Team on delivery and operational matters
+ Actively participate in team calls to facilitate communication and resolve issues with internal stakeholders.
+ Perform other ad-hoc duties as required to support team and business needs
**Data Accuracy & Documentation Organization**
+ Management of Install Base Database in ServiceMax and SAP systems
+ Work with Data Analyst to participate in data clean-up initiatives to improve accuracy of installed base and warranty records.
+ Ensure timely and accurate data entry in systems to maintain the integrity of contract records, including PM plan frequencies, work order case creation, and renewal data updates.
**Requirements**
+ Minimum Diploma and Bachelor's degree in science, business, or equivalent.
+ Minimum 2-3 years of experience in a multinational environment with proven sales support experience supporting service sales and managing service contracts.
+ Experience in customer service, service operations and preparation of commercial documentations e.g. service level agreement, quotations etc. are required.
+ Proficient in MS Office software (Word, Excel, PDF), SAP, ServiceMAX and SFDC ACE tools.
+ Detail-oriented, well-organized, and results-driven, with a strong ability to manage multiple priorities.
+ Excellent verbal and written communication skills; fluency in English is required.
+ Must be able to work independently with minimum supervision.
+ Strong interpersonal skills, a collaborative mindset, and a team-oriented attitude.
+ Experience in supporting service sales and managing service contracts and working in a commercial environment and/or healthcare industry is a plus.
_At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting._
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
The Service Sales Coordinator (Technical Services) plays a key supporting role in service sales operations for ANZ/NZ. This position is responsible for coordinating service contract renewals, managing end-to-end order processing, and ensuring accurate documentation and data integrity across systems such as SAP, ServiceMax, and SFDC ACE.
Acting as a key liaison between customers, country sales teams, and internal stakeholders, the Service Sales Coordinator ensures smooth operational execution, timely invoices, and high-quality customer support. This role also contributes to sales funnel management, revenue reconciliation, and data clean-up initiatives to maintain the accuracy of installed base and warranty records.
Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities independently. The coordinator must be a proactive team player with excellent communication skills and a customer-centric mindset.
**Job Description**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**Key Responsibilities**
**Sales Operations & Contract / Order Processing**
+ Coordinate and track service contract renewals for ANZ/NZ accounts.
+ Prepare Sales Level Agreements (SLAs) and send service contract materials to customers (including offer letters, terms and conditions, and quotations) to drive timely renewals and conversions of service contracts.
+ Review and coordinate customer purchase orders, discounting, billing plans, and pricing agreements with the country sales team to ensure accuracy and compliance.
+ Manage end-to-end order processing activities, including:
+ Instrument purchase orders and warranty set up in SAP-CRM
+ Service contract renewals, warranty-to-contract conversions
+ Time & Material (T&M) repair order requests, case and work order creation in ServiceMax, and service confirmation in SAP-CRM
+ Preventive Maintenance (PM) management
+ Coordination with Logistic and Sales Team on Deliveries and other logistical matters
+ Maintain organized documentation of purchase orders, invoices, and contracts to support traceability and compliance.
**Customer Support & Communication**
+ Serve as a key point of contact for customer inquiries related to orders, deliveries, and after-sales support.
+ Collaborate with internal teams to ensure alignment and support smooth operational execution.
+ Assist service sales with funnel management and updating sales opportunities in ServiceMax
+ Assist Finance with accurate invoice generation for timely revenue recognition and advise on monthly service revenues reconciliation and accruals financial processes
+ Respond to ad-hoc requests from customers and Field Service Engineer teams for T&M repair orders, work order case creation and PM scheduling.
+ Coordinate with Logistics & Sales Team on delivery and operational matters
+ Actively participate in team calls to facilitate communication and resolve issues with internal stakeholders.
+ Perform other ad-hoc duties as required to support team and business needs
**Data Accuracy & Documentation Organization**
+ Management of Install Base Database in ServiceMax and SAP systems
+ Work with Data Analyst to participate in data clean-up initiatives to improve accuracy of installed base and warranty records.
+ Ensure timely and accurate data entry in systems to maintain the integrity of contract records, including PM plan frequencies, work order case creation, and renewal data updates.
**Requirements**
+ Minimum Diploma and Bachelor's degree in science, business, or equivalent.
+ Minimum 2-3 years of experience in a multinational environment with proven sales support experience supporting service sales and managing service contracts.
+ Experience in customer service, service operations and preparation of commercial documentations e.g. service level agreement, quotations etc. are required.
+ Proficient in MS Office software (Word, Excel, PDF), SAP, ServiceMAX and SFDC ACE tools.
+ Detail-oriented, well-organized, and results-driven, with a strong ability to manage multiple priorities.
+ Excellent verbal and written communication skills; fluency in English is required.
+ Must be able to work independently with minimum supervision.
+ Strong interpersonal skills, a collaborative mindset, and a team-oriented attitude.
+ Experience in supporting service sales and managing service contracts and working in a commercial environment and/or healthcare industry is a plus.
_At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting._
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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2
Senior Associate Technical Services Cross Technology Systems Integration Specialist
Petaling Jaya, Selangor
NTT America, Inc.
Posted 13 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Associate Cross Technology Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
This role performs configurations, actions installations and attends to break/fix events and works towards associate to professional level certification, whilst at the same time developing business knowledge.
This role is developing proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle.
+ Takes responsibility for problem resolution and troubleshooting during project lifecycle.
+ Escalates complex problems to the relevant third parties.
+ Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover.
+ Compiles and maintain project administration (Time Capture and feedback to stakeholders).
+ Conducts elementary presentations within the customer's organization.
+ Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Developing understanding and appreciation of technical design and business principles.
+ Developing knowledge of fundamental project and administration ability.
+ Displays customer engagement skills.
+ Demonstrate. relevant domain specialist knowledge.
+ Good verbal communication skills.
+ Client focused and display a proactive approach to solving problems.
+ Ability to work under pressure.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or a related field.
+ Collaboration -
+ Valid CCNP Collaboration certification required (Voice certification preferred)
+ Customer experience -
+ NICE plus one additional NICE Engage NCSE and / or NICE Engage NCIE; Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional -
+ Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centers (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya plus one or two additional Avaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration
+ Verint including Workforce Management (WFM); Interactions; Speech
+ Genesys foundational courses - Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics
+ Genesys level 2 - Genesys Cloud CX - Architect (ILT); Genesys Cloud CX - Quality Management (ILT); Genesys Cloud CX - Scripting (ILT); Genesys Cloud CX - Outbound (ILT); Genesys Cloud - Web Chat; Genesys Cloud - Web Messaging; Genesys Cloud - Agentless Voice Notifications; Introduction to Genesys Cloud for Supervisors - Advanced Management
+ Data Center -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, MSA Storage; Dell PowerEdge servers, Unity, PowerStore; VMware Certified Associate VCTA-DVC; Dell Information Storage Associate - DCA-ISM; Veeam Backup and Recovery and or Veritas Netbackup; Azure Fundamentals.
+ End User Compute -
+ Relevant certifications such as Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified; Teams Administrator Associate; Microsoft Certified Solutions Associate; Server 2016.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
+ Security -
+ Azure Certified Security Engineer / PCNSA / FCA / CCNA Security; Cloud Security certifications and certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar certification in different networking technologies such as CCDP /CCNP Security, JNCIA, ACCA, PCNSE, PCNSA, FCP, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Administrator Associate, is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage) - Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud Networking (Firewalls, LAN, VPN); Automation; MS Office365; Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Moderate level of experience in a technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Moderate level of experience engaging with clients and conducting presentations.
+ Specific Required experience (Specific to Collaboration) -
+ Moderate level experience in technical implementation engineering, specific to Collaboration technologies.
+ Moderate level experience engaging with clients and conducting presentations.
+ Moderate level experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Moderate level experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Moderate level experience with Border Element, media resources, SRST/SRSV.
+ Moderate level working experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Working experience with CME/CUE.
+ Moderate level experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and wireshark.
+ Moderate level experience with Webex Calling solutions.
+ Moderate level experience with voice carrier systems i.e. - Openserv, Neotel, Vodacom, MTN, experience with multi-cluster call manager environments.
+ Moderate level ARC and Call Cabinet experience is advantageous.
+ Specific Required experience (Specific to Networking) -
+ Moderate level of work experience in technical implementation engineering, specific to Networking technologies.
+ Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
+ Moderate level of experience in diagnosis and troubleshooting.
+ Specific Required experience (Specific to Security) -
+ Moderate level experience in SOC Analysis Operations.
+ Moderate level experience in SIEM usage for Moderate level experience in Azure or AWS or GCP.
+ Moderate level experience in Security technologies such as Firewall, IPS, IDS , Proxy etc.
+ Moderate level experience in technical support to clients.
+ Moderate level experience in handling security incidents end to end.
+ Moderate level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools.
+ Moderate level experience in log collection mechanism such as Syslog, Log file, DB API.
+ Moderate level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools.
+ Knowledge in ETL concepts, data processing at scale and data stream pipelines through Terraform.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Associate Cross Technology Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
This role performs configurations, actions installations and attends to break/fix events and works towards associate to professional level certification, whilst at the same time developing business knowledge.
This role is developing proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle.
+ Takes responsibility for problem resolution and troubleshooting during project lifecycle.
+ Escalates complex problems to the relevant third parties.
+ Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover.
+ Compiles and maintain project administration (Time Capture and feedback to stakeholders).
+ Conducts elementary presentations within the customer's organization.
+ Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Developing understanding and appreciation of technical design and business principles.
+ Developing knowledge of fundamental project and administration ability.
+ Displays customer engagement skills.
+ Demonstrate. relevant domain specialist knowledge.
+ Good verbal communication skills.
+ Client focused and display a proactive approach to solving problems.
+ Ability to work under pressure.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or a related field.
+ Collaboration -
+ Valid CCNP Collaboration certification required (Voice certification preferred)
+ Customer experience -
+ NICE plus one additional NICE Engage NCSE and / or NICE Engage NCIE; Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional -
+ Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centers (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya plus one or two additional Avaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration
+ Verint including Workforce Management (WFM); Interactions; Speech
+ Genesys foundational courses - Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics
+ Genesys level 2 - Genesys Cloud CX - Architect (ILT); Genesys Cloud CX - Quality Management (ILT); Genesys Cloud CX - Scripting (ILT); Genesys Cloud CX - Outbound (ILT); Genesys Cloud - Web Chat; Genesys Cloud - Web Messaging; Genesys Cloud - Agentless Voice Notifications; Introduction to Genesys Cloud for Supervisors - Advanced Management
+ Data Center -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, MSA Storage; Dell PowerEdge servers, Unity, PowerStore; VMware Certified Associate VCTA-DVC; Dell Information Storage Associate - DCA-ISM; Veeam Backup and Recovery and or Veritas Netbackup; Azure Fundamentals.
+ End User Compute -
+ Relevant certifications such as Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified; Teams Administrator Associate; Microsoft Certified Solutions Associate; Server 2016.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
+ Security -
+ Azure Certified Security Engineer / PCNSA / FCA / CCNA Security; Cloud Security certifications and certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar certification in different networking technologies such as CCDP /CCNP Security, JNCIA, ACCA, PCNSE, PCNSA, FCP, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Administrator Associate, is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage) - Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud Networking (Firewalls, LAN, VPN); Automation; MS Office365; Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Moderate level of experience in a technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Moderate level of experience engaging with clients and conducting presentations.
+ Specific Required experience (Specific to Collaboration) -
+ Moderate level experience in technical implementation engineering, specific to Collaboration technologies.
+ Moderate level experience engaging with clients and conducting presentations.
+ Moderate level experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Moderate level experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Moderate level experience with Border Element, media resources, SRST/SRSV.
+ Moderate level working experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Working experience with CME/CUE.
+ Moderate level experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and wireshark.
+ Moderate level experience with Webex Calling solutions.
+ Moderate level experience with voice carrier systems i.e. - Openserv, Neotel, Vodacom, MTN, experience with multi-cluster call manager environments.
+ Moderate level ARC and Call Cabinet experience is advantageous.
+ Specific Required experience (Specific to Networking) -
+ Moderate level of work experience in technical implementation engineering, specific to Networking technologies.
+ Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
+ Moderate level of experience in diagnosis and troubleshooting.
+ Specific Required experience (Specific to Security) -
+ Moderate level experience in SOC Analysis Operations.
+ Moderate level experience in SIEM usage for Moderate level experience in Azure or AWS or GCP.
+ Moderate level experience in Security technologies such as Firewall, IPS, IDS , Proxy etc.
+ Moderate level experience in technical support to clients.
+ Moderate level experience in handling security incidents end to end.
+ Moderate level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools.
+ Moderate level experience in log collection mechanism such as Syslog, Log file, DB API.
+ Moderate level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools.
+ Knowledge in ETL concepts, data processing at scale and data stream pipelines through Terraform.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Field Technical Service Specialist
Petaling Jaya, Selangor
Medtronic
Posted 13 days ago
Job Viewed
Job Description
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
**Bold Thinking. Bolder Actions. We are Medtronic**
Our journey to take healthcare Further, Together, begins with the collective efforts of our employees around the world. It's those efforts that are reflected in Tenet 5 of our Mission, and rewarded through a complete package of benefits, pay, and resources designed to support you at every career and life stage.
The Field Support Engineer is responsible for all aspects of equipment support performed at customer sites or prior to delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and in-service to customers on basic device maintenance.
He or she is the main contact point with the local customers. May be responsible for providing quotations and negotiating discounts within their approved DOA.
**Responsibilities may include the following and other duties may be assigned:**
+ Effectively manage the customer expectation and compliance with customers' SLAs and safety
+ Able to support last minute call to attend the customer onsite calls at non-working hours.
+ Supports minor projects, including performing tests, interpreting data, developing reports
+ Has working knowledge of all products and can provide some guidance to lower level employees including 3rd party service provider engineers
+ Expected to independently propose solutions to problems for supervisor review
+ Obtains and provides technical information on matters of significant importance to the job area
+ Able to assist in providing on the job guidance to other employees within job area
+ Acts as an escalation point for issues encountered in the field
+ Monitors own certification status and highlights need for re-certification
+ Coordinate test tool and spare part availability in the field
+ Communicates independently with biomedical engineers, the in-country commercial organization, and customers on product lifecycle management, product upgrades and upcoming new product introductions
+ Responsible to ensure all documentation, system entries are fully complete in a timely manner and lead by example in good documentation practice
**Required Knowledge and Experience:**
+ Bachelor's Degree in a relevant field
+ Minimum of 2 years of relevant experience or advanced degree with 0 years of experience
+ In depth experience with radiation medical device for a minimum of 2 years(good to have)Typically requires minimum of 5 years of work experience; may require vocational or technical education or certification in addition to prior work experience
+ Working experience in ICU / Operating Theatre / relevant hospital / healthcare environment
+ Working knowledge of ISO13485 / GDPMD
+ Requires knowledge of operational systems, techniques and practices typically gained through extensive experience and/or education
+ Good knowledge on troubleshooting methods/skills and capital equipment control
+ Experience with SAP / Service Max
+ Customer oriented, good analytical and problem-solving skills
+ Experience with service sales and promotion
+ Effective verbal and written English communication skills
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
**A Day in the Life**
**Bold Thinking. Bolder Actions. We are Medtronic**
Our journey to take healthcare Further, Together, begins with the collective efforts of our employees around the world. It's those efforts that are reflected in Tenet 5 of our Mission, and rewarded through a complete package of benefits, pay, and resources designed to support you at every career and life stage.
The Field Support Engineer is responsible for all aspects of equipment support performed at customer sites or prior to delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and in-service to customers on basic device maintenance.
He or she is the main contact point with the local customers. May be responsible for providing quotations and negotiating discounts within their approved DOA.
**Responsibilities may include the following and other duties may be assigned:**
+ Effectively manage the customer expectation and compliance with customers' SLAs and safety
+ Able to support last minute call to attend the customer onsite calls at non-working hours.
+ Supports minor projects, including performing tests, interpreting data, developing reports
+ Has working knowledge of all products and can provide some guidance to lower level employees including 3rd party service provider engineers
+ Expected to independently propose solutions to problems for supervisor review
+ Obtains and provides technical information on matters of significant importance to the job area
+ Able to assist in providing on the job guidance to other employees within job area
+ Acts as an escalation point for issues encountered in the field
+ Monitors own certification status and highlights need for re-certification
+ Coordinate test tool and spare part availability in the field
+ Communicates independently with biomedical engineers, the in-country commercial organization, and customers on product lifecycle management, product upgrades and upcoming new product introductions
+ Responsible to ensure all documentation, system entries are fully complete in a timely manner and lead by example in good documentation practice
**Required Knowledge and Experience:**
+ Bachelor's Degree in a relevant field
+ Minimum of 2 years of relevant experience or advanced degree with 0 years of experience
+ In depth experience with radiation medical device for a minimum of 2 years(good to have)Typically requires minimum of 5 years of work experience; may require vocational or technical education or certification in addition to prior work experience
+ Working experience in ICU / Operating Theatre / relevant hospital / healthcare environment
+ Working knowledge of ISO13485 / GDPMD
+ Requires knowledge of operational systems, techniques and practices typically gained through extensive experience and/or education
+ Good knowledge on troubleshooting methods/skills and capital equipment control
+ Experience with SAP / Service Max
+ Customer oriented, good analytical and problem-solving skills
+ Experience with service sales and promotion
+ Effective verbal and written English communication skills
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
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This advertiser has chosen not to accept applicants from your region.
4
Technical Manager
Port Klang
Cargill
Posted 20 days ago
Job Viewed
Job Description
**Job Purpose and Impact**
The Technical Manager is responsible for research, development, and application for different products in Cargill. This includes developing application solutions and optimizations as well as providing business and customer partnership. This role acts as a lead collaborator in application technologies for the business as well as for key and strategic customers.
**Key Accountabilities**
+ Performs research and development and application work in lab or pilot plants to understand the properties of products and systems as it relates to the subject of study and develops protocols for formulation.
+ Establishes product specifications, and coordinates with engineering, plant operations, marketing and sales colleagues to ensure adequate resources are engaged to test and deliver technical findings.
+ Conducts complex research that translates into marketable products, processes, systems and further develops existing technology.
+ Supports commercial and technical teams to build strong customer relationships and gain market insights, seeking for new opportunities and stay current with scientific literature and the general food industry to enable business insights.
+ Develops applications, sensory methods, or new analytical techniques, and maintains calibration in collaboration with Food Safety and Quality to ensure consistent processes and customer experiences.
+ Conducts analysis and provides interpretation of trial results to internal stakeholders that are completed by self, team members and with minimal direction determines next steps.
+ Analyzes, interprets and documents project results for more complex projects and presents results to cross-functional audiences for use in future product development or modification.
+ Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
+ Good written and verbal communication skills in English.
**Preferred Qualifications**
+ Master's degree in food science, food technology, chemistry, chemical engineering or equivalent experience.
+ Excellent verbal, communication, prioritization, report writing and presentation skills. Including the ability to communicate technical and sensory details to wide array of people and project teams.
+ Project management skills including planning (time and resources).
+ Food manufacturing or application laboratory experience
+ Experience in protocol development
+ Experience with cross-functional teams
+ Demonstrated project leadership
+ Relevant work experience in product or process technology.
The Technical Manager is responsible for research, development, and application for different products in Cargill. This includes developing application solutions and optimizations as well as providing business and customer partnership. This role acts as a lead collaborator in application technologies for the business as well as for key and strategic customers.
**Key Accountabilities**
+ Performs research and development and application work in lab or pilot plants to understand the properties of products and systems as it relates to the subject of study and develops protocols for formulation.
+ Establishes product specifications, and coordinates with engineering, plant operations, marketing and sales colleagues to ensure adequate resources are engaged to test and deliver technical findings.
+ Conducts complex research that translates into marketable products, processes, systems and further develops existing technology.
+ Supports commercial and technical teams to build strong customer relationships and gain market insights, seeking for new opportunities and stay current with scientific literature and the general food industry to enable business insights.
+ Develops applications, sensory methods, or new analytical techniques, and maintains calibration in collaboration with Food Safety and Quality to ensure consistent processes and customer experiences.
+ Conducts analysis and provides interpretation of trial results to internal stakeholders that are completed by self, team members and with minimal direction determines next steps.
+ Analyzes, interprets and documents project results for more complex projects and presents results to cross-functional audiences for use in future product development or modification.
+ Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
+ Good written and verbal communication skills in English.
**Preferred Qualifications**
+ Master's degree in food science, food technology, chemistry, chemical engineering or equivalent experience.
+ Excellent verbal, communication, prioritization, report writing and presentation skills. Including the ability to communicate technical and sensory details to wide array of people and project teams.
+ Project management skills including planning (time and resources).
+ Food manufacturing or application laboratory experience
+ Experience in protocol development
+ Experience with cross-functional teams
+ Demonstrated project leadership
+ Relevant work experience in product or process technology.
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This advertiser has chosen not to accept applicants from your region.
5
Technical Executive
Kota Kinabalu, Sabah
Nestle
Posted 21 days ago
Job Viewed
Job Description
**Position Snapshot**
Location: Sabah
Company: Nestlé Products Sdn Bhd
Permanent - Full Time
Degree or diploma in Electrical/ Electronic / Mechanical or equivalent
Minimum 2 years experience in relevant field (at least 1 year in the foodservice industry)
**Position Summary**
Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.
We are looking for a Technical Executive to ensure effective execution of Nestlé Professional MY Trade assets deployed to the customer's site, process improvement, and the maintenance of production assets to ensure safety and quality for manufacturing excellence.
**A day in the life of.**
+ Ensure machine undeployed at warehouse (Physical and C4C) by coordinating logistics delivery and maintenance repair operations of NP assets located at Branch Warehouse.
+ Monitor machine conditions located at warehouse, arrange indoor repair for and return major issue machines to Vending Central Warehouse.
+ Ensure physical machine's status tally with C4C and ERP status 100% at Branch Warehouse.
+ Machine logistic management (DC - VCW & DC to Customer) by managing machines delivery, relocation, and return to VCW on schedule.
+ Enforce FIFO of trade assets at warehouse, machine are cleaned, good working conditions with precise end cup recipe and branding.
+ Responsible for Field Coaching and Trainings (Customers, Operators, Technicians) by organizing related trainings on new machine models for all customers.
+ Manage Branch Warehouse spare parts inventory, replenish spare part to ensure sufficient parts for breakdown repairing. Write off spare part at branch level.
+ Monitor machine conditions at Branch Warehouse; Arrange machine repair 'Under Repair / Under Service ' to technical team.
+ Manage C4C, ERP and GPA system at Branch level.
+ Monitor NPCC report, arrange job assignment to technical team according to the response period. Ensure all machines are audited and achived minimum assigned service cycle. Able to anticipate, trouble-shoot and resolve quality deviations in collaboration with the suppliers and the QA Manager.
**What Will Make You Successful,**
+ Degree or diploma in Electrical/ Electronic / Mechanical or equivalent;
+ Minimum 2 years experience in relevant field (at least 1 year in the foodservice industry)
+ Good communication, presentation & PR skills required
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
Location: Sabah
Company: Nestlé Products Sdn Bhd
Permanent - Full Time
Degree or diploma in Electrical/ Electronic / Mechanical or equivalent
Minimum 2 years experience in relevant field (at least 1 year in the foodservice industry)
**Position Summary**
Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.
We are looking for a Technical Executive to ensure effective execution of Nestlé Professional MY Trade assets deployed to the customer's site, process improvement, and the maintenance of production assets to ensure safety and quality for manufacturing excellence.
**A day in the life of.**
+ Ensure machine undeployed at warehouse (Physical and C4C) by coordinating logistics delivery and maintenance repair operations of NP assets located at Branch Warehouse.
+ Monitor machine conditions located at warehouse, arrange indoor repair for and return major issue machines to Vending Central Warehouse.
+ Ensure physical machine's status tally with C4C and ERP status 100% at Branch Warehouse.
+ Machine logistic management (DC - VCW & DC to Customer) by managing machines delivery, relocation, and return to VCW on schedule.
+ Enforce FIFO of trade assets at warehouse, machine are cleaned, good working conditions with precise end cup recipe and branding.
+ Responsible for Field Coaching and Trainings (Customers, Operators, Technicians) by organizing related trainings on new machine models for all customers.
+ Manage Branch Warehouse spare parts inventory, replenish spare part to ensure sufficient parts for breakdown repairing. Write off spare part at branch level.
+ Monitor machine conditions at Branch Warehouse; Arrange machine repair 'Under Repair / Under Service ' to technical team.
+ Manage C4C, ERP and GPA system at Branch level.
+ Monitor NPCC report, arrange job assignment to technical team according to the response period. Ensure all machines are audited and achived minimum assigned service cycle. Able to anticipate, trouble-shoot and resolve quality deviations in collaboration with the suppliers and the QA Manager.
**What Will Make You Successful,**
+ Degree or diploma in Electrical/ Electronic / Mechanical or equivalent;
+ Minimum 2 years experience in relevant field (at least 1 year in the foodservice industry)
+ Good communication, presentation & PR skills required
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Technical staff Jobs in Malaysia !
6
Technical Assistant
Otis Elevator Company
Posted 13 days ago
Job Viewed
Job Description
**Date Posted:**
**Country:**
Malaysia
**Location:**
Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia
**Role Overview**
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?
Otis is growing and is looking for a **Technical Assistant** located in Klang Valley.
Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units.
**Duties and Responsibilities:**
+ To ensure all servicing, replacements, repairs and troubleshooting work are diligently and professionally performed according to the Company's maintenance program and work schedule.
+ To report all abnormal findings to superior, supervisor and or engineer for further action.
+ To ensure that all the work performed (i.e. servicing, parts replacement, repairs and breakdown) are accompanied by relevant job-sheet acknowledged by the respective customer.
+ To attend as soon as reasonably possible, to all breakdown callback assignment. Priority is to be given for 'man trap' situation.
+ To perform other repair works as instructed by the Supervisor and or Engineer.
+ Maybe required for 24-hour Breakdown Callback Standby duties.
+ Any other duties that may be given by the Supervisor from time to time.
**Requirements:**
+ Minimum SPM, preferably with technical certificate
+ Basic Electrical, Electronic and or Mechanical knowledge with 1 year related experience.
+ Able to trouble shoot and solve technical problem will have added advantage.
+ Familiar with lift and escalator operation.
+ Able to work independently with minimum supervision.
+ Results-driven and committed.
+ Comfortable dealing with customers.
+ Brings a positive, can-do attitude.
We will train you intensively in technology, processes, and soft skills, and you can exchange ideas with experienced colleagues at any time.
You will receive modern and high-quality work clothes and your own tools.
The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.
**What's In it For Me / Benefits**
+ You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
+ We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
+ The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.
**Apply today to join us and build what's next!**
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
**Country:**
Malaysia
**Location:**
Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia
**Role Overview**
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?
Otis is growing and is looking for a **Technical Assistant** located in Klang Valley.
Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units.
**Duties and Responsibilities:**
+ To ensure all servicing, replacements, repairs and troubleshooting work are diligently and professionally performed according to the Company's maintenance program and work schedule.
+ To report all abnormal findings to superior, supervisor and or engineer for further action.
+ To ensure that all the work performed (i.e. servicing, parts replacement, repairs and breakdown) are accompanied by relevant job-sheet acknowledged by the respective customer.
+ To attend as soon as reasonably possible, to all breakdown callback assignment. Priority is to be given for 'man trap' situation.
+ To perform other repair works as instructed by the Supervisor and or Engineer.
+ Maybe required for 24-hour Breakdown Callback Standby duties.
+ Any other duties that may be given by the Supervisor from time to time.
**Requirements:**
+ Minimum SPM, preferably with technical certificate
+ Basic Electrical, Electronic and or Mechanical knowledge with 1 year related experience.
+ Able to trouble shoot and solve technical problem will have added advantage.
+ Familiar with lift and escalator operation.
+ Able to work independently with minimum supervision.
+ Results-driven and committed.
+ Comfortable dealing with customers.
+ Brings a positive, can-do attitude.
We will train you intensively in technology, processes, and soft skills, and you can exchange ideas with experienced colleagues at any time.
You will receive modern and high-quality work clothes and your own tools.
The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.
**What's In it For Me / Benefits**
+ You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
+ We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
+ The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.
**Apply today to join us and build what's next!**
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Technical Clerk
Kuala Lumpur, Kuala Lumpur
Tan Chong Motor Assemblies Sdn Bhd
Posted 8 days ago
Job Viewed
Job Description
1. New model documentation receives and registers assembly manual & inspection manual.
2. Process documentation preparation (visual audit & assembly manual).
3. Process & Product Audit.
4. Update & manage documents from principles ( Renault, Nissan, Subaru etc).
5. To control new material testing.
6. Support functions to identify key areas to improve efficiency and effectiveness through improving
Process, SOS, Work Instruction job allocation and etc.
- Working experiences preferable with hands on working experiences in the related field.
- Have experiences working in Automotive Factory
- Good knowledge in jig / fixture and fabrication process.
- Good Knowledge in Microsoft office tools and AUTOCAD.
2. Process documentation preparation (visual audit & assembly manual).
3. Process & Product Audit.
4. Update & manage documents from principles ( Renault, Nissan, Subaru etc).
5. To control new material testing.
6. Support functions to identify key areas to improve efficiency and effectiveness through improving
Process, SOS, Work Instruction job allocation and etc.
- Working experiences preferable with hands on working experiences in the related field.
- Have experiences working in Automotive Factory
- Good knowledge in jig / fixture and fabrication process.
- Good Knowledge in Microsoft office tools and AUTOCAD.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
Petaling Jaya, Selangor
Veralto
Posted 28 days ago
Job Viewed
Job Description
**Position Title -** Technical Support Engineer
**Company Name** - Hach Malaysia (100% subsidiary of Veralto)
**Job Location -** Selangor, Malaysia
**About Veralto:**
Veralto launched in October 2023, is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies ( are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding the World's Most Vital Resources.
Veralto's Water Quality Companies - Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- help to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Our Product Identification companies - Videojet, Esko, X-rite, Linx and Pantone helps package and protect the world's food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.
For more details, please login to our site - Technical Support Engineer provides expert technical assistance to customers using HACH solutions for water quality analysis. This role requires a solid understanding of basic chemistry, chemical testing methods, and the use of sensing technologies for water quality monitoring. The engineer will support customers in applying HACH methods from the Water Analysis Handbook, while ensuring accurate and reliable use of HACH analyzers and monitoring systems in both environmental and industrial process applications.
**Core Responsibilities:**
+ Provide remote and on-site technical support for HACH analyzers, sensors, and laboratory instruments.
+ Guide customers in applying chemical testing methods, following HACH's Water Analysis Handbook.
+ Assist with the use of sensing and monitoring technologies for water quality in environmental and process systems.
+ Support customers on sample preparation, reagent handling, calibration, and result interpretation.
+ Diagnose and resolve technical issues related to instruments, software, and testing applications.
+ Conduct commissioning, preventive maintenance, and repairs of HACH instrumentation and analyzers.
+ Deliver technical training to customers and internal teams on water analysis methods and monitoring instrumentations/systems.
+ Provide support for Sales and Marketing activities, including product trials, demonstrations, and exhibitions.
+ Contribute to strategy and initiatives that strengthen HACH's reputation as the manufacturer with the best technical and service support.
+ Collaborate with global HACH technical teams to resolve complex product or application challenges.
+ Provide technical feedback on recurring issues and opportunities for product improvement.
**Skills & Competency Requirements -**
+ Bachelor's degree in Chemistry, Chemical Engineering, Environmental Science, Instrumentation, or related field.
+ Basic knowledge of chemistry principles and laboratory testing practices.
+ Familiarity with analytical techniques such as titration, colorimetry, and spectrophotometry.
+ Understanding of sensing technologies for monitoring water quality parameters (e.g., pH, DO, turbidity, nutrients).
+ 2-5 years of experience in technical support, instrumentation, or chemical testing (water/wastewater preferred).
+ Strong troubleshooting and analytical problem-solving skills.
+ Excellent communication skills, with the ability to deliver effective technical guidance and training.
+ Customer service orientation with patience and empathy.
+ Collaborative mindset to support Sales, Marketing, and Service teams.
+ Proficiency in English; additional languages are an advantage.
+ Owns a car and possesses a valid driving license.
+ Willingness to travel locally/regionally when required.
+ Continuous learning attitude and adaptability to new technologies.
**What's in it for you:**
+ You will play an integral part in shaping the Opco's business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
+ You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.
Diversity ( **& Inclusion:**
At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Come join our team!
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Company Name** - Hach Malaysia (100% subsidiary of Veralto)
**Job Location -** Selangor, Malaysia
**About Veralto:**
Veralto launched in October 2023, is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies ( are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding the World's Most Vital Resources.
Veralto's Water Quality Companies - Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- help to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Our Product Identification companies - Videojet, Esko, X-rite, Linx and Pantone helps package and protect the world's food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.
For more details, please login to our site - Technical Support Engineer provides expert technical assistance to customers using HACH solutions for water quality analysis. This role requires a solid understanding of basic chemistry, chemical testing methods, and the use of sensing technologies for water quality monitoring. The engineer will support customers in applying HACH methods from the Water Analysis Handbook, while ensuring accurate and reliable use of HACH analyzers and monitoring systems in both environmental and industrial process applications.
**Core Responsibilities:**
+ Provide remote and on-site technical support for HACH analyzers, sensors, and laboratory instruments.
+ Guide customers in applying chemical testing methods, following HACH's Water Analysis Handbook.
+ Assist with the use of sensing and monitoring technologies for water quality in environmental and process systems.
+ Support customers on sample preparation, reagent handling, calibration, and result interpretation.
+ Diagnose and resolve technical issues related to instruments, software, and testing applications.
+ Conduct commissioning, preventive maintenance, and repairs of HACH instrumentation and analyzers.
+ Deliver technical training to customers and internal teams on water analysis methods and monitoring instrumentations/systems.
+ Provide support for Sales and Marketing activities, including product trials, demonstrations, and exhibitions.
+ Contribute to strategy and initiatives that strengthen HACH's reputation as the manufacturer with the best technical and service support.
+ Collaborate with global HACH technical teams to resolve complex product or application challenges.
+ Provide technical feedback on recurring issues and opportunities for product improvement.
**Skills & Competency Requirements -**
+ Bachelor's degree in Chemistry, Chemical Engineering, Environmental Science, Instrumentation, or related field.
+ Basic knowledge of chemistry principles and laboratory testing practices.
+ Familiarity with analytical techniques such as titration, colorimetry, and spectrophotometry.
+ Understanding of sensing technologies for monitoring water quality parameters (e.g., pH, DO, turbidity, nutrients).
+ 2-5 years of experience in technical support, instrumentation, or chemical testing (water/wastewater preferred).
+ Strong troubleshooting and analytical problem-solving skills.
+ Excellent communication skills, with the ability to deliver effective technical guidance and training.
+ Customer service orientation with patience and empathy.
+ Collaborative mindset to support Sales, Marketing, and Service teams.
+ Proficiency in English; additional languages are an advantage.
+ Owns a car and possesses a valid driving license.
+ Willingness to travel locally/regionally when required.
+ Continuous learning attitude and adaptability to new technologies.
**What's in it for you:**
+ You will play an integral part in shaping the Opco's business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
+ You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.
Diversity ( **& Inclusion:**
At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Come join our team!
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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