312 Technical Service jobs in Malaysia

Our Company

At Fresenius Medical Care , we are global leaders in renal care and lifesaving innovation . Our mission is clear: to create a future worth living for patients worldwide, every day . With our pioneering products and therapies, we support people living with kidney disease — improving outcomes and enhancing quality of life for millions.

As part of our Malaysia team, you’ll be working at the heart of that mission, helping healthcare providers deliver world-class care in hemodialysis and chronic kidney disease treatment.

Join Our Team – Technical Service Engineer (Dialysis Equipment)

Are you passionate about technical excellence and healthcare innovation? Be part of an impactful team improving dialysis care. Work with cutting-edge technology and develop technical expertise in medical equipment servicing.We are looking for a Technical Service Engineer to support our Technical Department (Central region) in dialysis equipment servicing and installation.

Role:

• Maintain and provide technical service for renal units/dialysis-related equipment.

• Support clinical nurses during trials and new product installations.

• Assist customer service with technical clarification of customer orders.

• Ensure timely maintenance and minimize downtime.

• Manage spare parts inventory.

• Train hospital/dialysis center staff on Fresenius machine operation.

• Maintain proper documentation and update technical databases.

• Conduct preventive maintenance and technical training sessions.

• Handle any ad-hoc duties assigned.

Requirements:

• Based in Terengganu

• Advanced Diploma or Bachelor's in Biomedical, Electrica l, Electronic, or Mechanical Engineering (or equivalent).

• Relevant 1-3 years of experience in service engineer role (i.e medical/healthcare)

• Experienced in servicing Fresenius machines and equipment is advantageous.

• Professional, courteous, and efficient service approach.

• Willing to work long and odd hours .

• Strong interpersonal and communication skills

Apply Now!

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Overview :

Responsible for providing technical services to support Bunge's business in Asia, especially South East Asia and South Asia. The role involves identifying new business opportunities and adding value to existing relationships. It is a key technical customer interface, complementing the Commercial team by making product/ingredient recommendations, guiding customer projects into new business, delivering technical presentations, and solving processing challenges.

The role also focuses on creating value through building close technical relationships and understanding customers' businesses and applications.

Main Accountabilities

Develop Customer Intimacy

• Build relationships with key customer stakeholders, such as Technical and Quality teams, to understand their innovation pipelines, product lines, quality needs, production capabilities, business strategies, and market trends.
• Identify opportunities to expand the customer base with the commercial teams in the value-added product space.
• Collaborate with the commercial team to identify new business opportunities and enhance current relationships.
• Assist customers with technical or analytical information, solve technical issues, conduct trials, improve processes, reformulate products, deliver presentations, and provide training. Respond quickly to customer needs.
• Support the achievement of new business development and current business protection by providing technical support and sharing knowledge.
• Participate in industry tradeshows, exhibitions, and customer meetings.

Technical Expertise

• Provide technical support for fats and oils applications.
• Deliver presentations and training on existing and new product lines to showcase value propositions and accelerate solution development.
• Represent the company at conferences, expert groups, and advisory boards.
• Advise on projects and product development, initiate and manage development projects.
• Conduct workshops and training sessions for customers, either on-site or virtually.
• Create sales tools like presentations, brochures, and application information.
• Monitor project progress and success.

Tracking Customer Insights

• Gather and track customer feedback to align product development with market needs.
• Monitor market trends and competitor capabilities, recommending new projects to maintain competitive edge.
• Maintain customer visit reports and share insights with the team.
• Stay updated on markets, oils and fats processing, food safety, nutrition, and quality analysis.
• Propose new products in collaboration with the Innovation team and customers.

Requirements

• Bachelor's or Master's Degree in relevant fields such as Food Science, Biotechnology, Food Engineering, Chemistry, Microbiology, or equivalent.
• Minimum of 5 years experience in the edible oil industry, food ingredients, confectionery, bakery, frying, or restaurant industries in product development or technical services roles, especially with customer interaction.
• Deep knowledge or experience in edible oil manufacturing and applications.
• Ability to manage multiple priorities with clear communication.
• Capacity to conceptualize and commercialize new products.
• Strong interpersonal skills, confident communication, and fluency in English.

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Be part of a great team from a global company

Join our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.

Role

• Provide technical assistance and support to multiple clients, managing and prioritizing inquiries from different companies, primarily in English and Japanese.
• Manage and prioritize customer inquiries from various clients, ensuring timely and accurate responses.
• Bilingual support skills to accurately understand inquiries and responses in English and Japanese, and to accurately translate them into Japanese or English.
• Compose thoughtful, personalized responses for a variety of end user requests.
• Effectively resolve enquiries from end users in a considerate, accurate, and timely manner.
• Manage incidents and service requests and devise solutions to resolve issues.
• Manage end-to-end ticket life-cycle coordination. SLA is very critical in client’s environment.
• Monitor and maintain quality of service as measured by metrics such as performance, efficiency, customer satisfaction, and take corrective action as required.
• Prior experience in managing multiple client companies in a help desk or call center environment is a plus.

Skill Requirements

• Strong analytical skillsets with logical thinking capability.
• Strong prioritization and multitasking skills to work with multiple companies.
• Answer phone calls from multiple client companies, escalate to PIC and manage records.
• Strong communication skills with HQ and affiliate companies.
• Carry out administrative functions.
• Review completed tasks to ascertain compliance with standards.
• Document all knowledge and processes, maintenance and update of user/internal manuals and FAQs.
• Stay up-to-date with product knowledge and industry trends across all client accounts.
• Record all problems and their solutions in the Production Log File and ensure problems follow-up.
• Manage incident and service requests and devise solutions to resolve issues, escalate to client if unable to resolve, both in compliance to response and resolution SLAs.
• Monitor event & notification dashboard and perform actions based on instructions and procedures.
• Ensure customer KPI and SLA requirements are met.

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On-Site Training to Customers
• Conduct hands-on product application training for new and existing applicators.
• Ensure proper usage of tile adhesives, skim coats, plasters, and related products.

Product Demonstration and Technical Support
• Perform live demonstrations during seminars, site trials, and client meetings.
• Provide clear technical explanations on product features, limitations, and application
procedures.

Complaint Handling and Troubleshooting
• Attend to site complaints and requests submitted by sales teams.
• Conduct on-site technical troubleshooting, record findings, and provide
recommendations.
• Collaborate with the Technical Support Manager and QC team when escalation is
needed.

Product Field Testing and Data Collection
• Participate in field trials and testing of new or existing building finishing products.
• Collect application data, performance results, and provide feedback to support
product improvement.

Internal and External Training Support
• Assist in classroom and workshop-based trainings organized by TSD.
• Coordinate with Marketing and Sales for technical training events.

General Department Support
• Support superior and peer on daily technical service requests.
• Participate in internal meetings, training development, and safety compliance
practices.

Your expertise - Our strength

• Minimum requirement of SPM or equivalent; candidates with a vocational or technical training background will have an added advantage.
• Possession of a Malaysian Special Skills Certificate is preferred but not mandatory.
• No prior working experience in the related field is required; training will be provided.
• Hands-on experience with building materials or related fields is an added advantage.
• Dedicated to the job, with a willingness to travel to sites and work outstation as needed.
• Willing to work overtime when required.

About Sika

Sika was first established in Malaysia in 1989 and full operations commenced in 1991 through its wholly-owned subsidiary, Sika Kimia Sdn Bhd, with the completion of its local head office and production plant in Nilai, Negeri Sembilan. Since then, the company has gained a leading position in the country with the acceptance and endorsement of its products for construction and industrial applications by local and international proponents.

In the Construction sector, our business activities cover the full spectrum of project types ranging from infrastructural development to buildings, from institutional facilities to manufacturing plants. We service our direct customers – concrete producers, contractors and distributors – and stay close to them through our central sales & marketing office in Bangsar South and a network of sales offices in Penang, Johor Bahru, Kuantan, Kuching and Kota Kinabalu. In 2014 our presence in the Malaysian construction continued to grow when our Ipoh Plant was built and running to meet customer demands.

In Malaysia, our Industry Division is the clear market leader in the automotive glass replacement sector (AGR) and the “Sikaflex” brand is instantly recognized as a mark for quality, reliability and performance. In the automotive OEM sector, we are the approved supplier to top German car markets such as Mercedes Benz and BMW. Meanwhile, Sika leads the field in total bonding, sealing, damping, reinforcing and protection solutions for bus, truck and rail vehicle manufacturing, and for the assembly of appliances, industrial equipment and building components.

Sika Kimia Sdn Bhd currently employs more than 400 people in Sales & Marketing, Technical Service, Finance, HR & Administration, Laboratory, Production, Purchasing, Customer Service and Warehouse.

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Technical Service Manager, Nilai, Negeri Sembilan, Malaysia, Sales, Chemicals

This pivotal role is responsible for leading all technical functions related to product support, application engineering, client solutions, and pre- and post-sales technical services across our full product portfolio. Drive operational excellence, strengthen customer confidence, and foster innovation through deep technical expertise and cross-functional collaboration.

Technical Leadership & Strategy

• Define and implement the technical services strategy aligned with the company’s business objectives and product roadmap.
• Serve as the principal technical advisor on all matters concerning product performance, field applications, and project specifications.
• Collaborate with R&D, Product Management, Sales, and Marketing to guide product development and lifecycle enhancements.
• Provide and manage seminars, product demonstrations for customers and internal employees, and coordinate product launches.
• Ensure customer complaints are investigated promptly and findings are reported properly.

Customer & Project Support

• Oversee the delivery of high-quality technical support for clients, consultants, contractors, and internal stakeholders.
• Provide expert input on product selection, specification writing, and site-specific technical recommendations.
• Manage site trials, performance validation, and resolve complex technical challenges at project locations.
• Evaluate SIKA traded products and benchmark them against market alternatives.
• Maintain accurate and regular electronic entry of technical files into local systems, complying with department guidelines.
• Work with Regional Sales Managers to develop new customers.
• Maintain contact with Marketing, sales staff, major customers, and technical associations to stay informed of market requirements.

Operational Excellence

• Develop and disseminate technical documentation such as TDS, method statements, and application guidelines.
• Establish and monitor KPIs for technical support services to ensure responsiveness, quality, and customer satisfaction.
• Ensure compliance with national and international construction standards (e.g., ASTM, EN, IS codes).

People & Capability Development

• Lead, mentor, and develop a team of technical professionals and field engineers.
• Design and implement structured training programs for internal teams, customers, applicators, and partners.

Innovation & Market Insight

• Monitor emerging technologies, market trends, and competitor activities as a technical thought leader.
• Translate customer feedback into actionable insights for product improvement and innovation.
• Assess the viability of development projects proposed by Sales and Marketing, coordinating submissions to the Development Manager.
• Supervise technical laboratory work and field tests related to new products and development projects.

Safety

• Maintain the TSD area in terms of housekeeping and EHS requirements.
• Promote safe work practices and ensure a safe environment.
• Reduce incident rates and loss times through EHS awareness and safety resources.

Your expertise - Our strength

• Bachelor’s degree in Science, Engineering, or related fields preferred.
• 10-15 years of experience in technical services or R&D within construction chemicals.
• Strong organizational skills and ability to manage multiple tasks.
• Deep knowledge of refurbishment, repair systems, waterproofing, and industrial flooring.
• Proven leadership with cross-functional teams.
• Excellent communication, presentation, and problem-solving skills.
• Willingness to travel for site support and training.
• Ability to work independently and efficiently with minimal supervision.
• Positive attitude and continuous improvement mindset.

About Sika

Sika is a global leader in specialty chemicals, developing and producing systems for bonding, sealing, damping, reinforcing, and protection in construction and industrial manufacturing. With subsidiaries in 102 countries and over 400 factories, Sika employs more than 34,000 people and generated CHF 11.76 billion in sales in 2024, playing a key role in transforming the construction and transportation sectors towards greater environmental sustainability.

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A Technical Service Engineer is responsible for building strong customer relationships, addressing complaints, providing technical support, conducting training, analyzing market trends, benchmarking competitor products, and collaborating with internal teams to resolve issues, improve product quality, and promote new technologies, ensuring customer satisfaction and competitiveness.

Responsibilities:

• Develop and maintain strong relationships with customers to understand and address their needs effectively.
• Investigate and address customer complaints effectively.
• Provide on-site or remote technical support to resolve product-related issues.
• Follow up on improvement tasks arising from complaint cases, ensuring timely execution and tracking progress.
• Collaborate with the manager to establish, review, and improve procedures for handling customer complaints, compensation, and quality assurance.
• Conduct technical training sessions for customers and internal teams to enhance product knowledge and application techniques.
• Perform competitor product benchmarking, analyzing strengths and weaknesses to refine strategies and enhance competitiveness.
• Gather, record, and analyze customers' facility capabilities and actual applications; identify opportunities for existing and new product applications.
• Promote new products and technologies to customers, highlighting their benefits and value.
• Collaborate with Technical Development, Production, and Quality Control teams to develop solutions for customer challenges and improve product quality.
• Collect and analyze market trends and feedback to identify opportunities for product development or improvement.
• Prepare customer satisfaction survey reports focusing on quality issues.

Requirements:

• Bachelor Degree in Chemical/ Mechanical/ Material Engineering or other related engineering discipline
• Strong communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Excellent project management skills.
• Fresh graduates/Entry level applicants are encouraged to apply

Unlock job insights

Salary match Number of applicants Skills match

Manufacturing, Transport & Logistics 101-1,000 employees

CSC Steel Sdn Bhd, (formerly known as Ornasteel Ent. Corp. (M) Sdn Bhd) is a member of China Steel Corporation Group (CSC) which is one of the major steel manufacturing organizations based in Ayer Keroh, Melaka. We are inviting suitable qualified dynamic and motivated individuals to apply for the following position:-

CSC Steel Sdn Bhd, (formerly known as Ornasteel Ent. Corp. (M) Sdn Bhd) is a member of China Steel Corporation Group (CSC) which is one of the major steel manufacturing organizations based in Ayer Keroh, Melaka. We are inviting suitable qualified dynamic and motivated individuals to apply for the following position:-

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Technical Services Engineer

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This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Role Summary:

• Service Engineer is responsible for all aspects of equipment support performed in depot or prior to delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection, commissioning, planned maintenance, troubleshooting, assessment and breakdown repair. Also will drive field actions for regional distributor market.

Essential Duties & Responsibilities:

• Responsible for in-house commissioning, maintenance, re-certification, upgrade, troubleshooting and repair of equipment
• Able to support on-site commissioning, troubleshooting and preventive maintenance of equipment
• Capture service activities accurately and prepare detailed service report in service delivery system and ensure service documents are submitted on-time
• Escalate any customer complaints whenever necessary
• Responsible to ensure timely completion of assigned service job
• Work closely with clinical and sales team
• Able to provide service support after office hour, weekends and public holidays if whenever required
• Support all supplemental activities within Technical Services operations

Education & Experience:

• Diploma in Biomedical Engineering / Other Engineering
• Good analytical and problem-solving skills
• Good communication and interpersonal skills
• Attention to detail, multiple task management
• Customer oriented
• Proficiency in Microsoft Office
• Fresh graduate encouraged to apply

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .

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**Our Company**
At **Fresenius Medical Care** , we are global leaders in **renal care** and **lifesaving innovation** . Our mission is clear: **to create a future worth living for patients worldwide, every day** . With our pioneering products and therapies, we support people living with kidney disease - improving outcomes and enhancing quality of life for millions.
As part of our Malaysia team, you'll be working at the heart of that mission, helping healthcare providers deliver world-class care in hemodialysis and chronic kidney disease treatment.
**Join Our Team - Technical Service Engineer (Dialysis Equipment)**
Are you passionate about technical excellence and healthcare innovation? Be part of an **impactful team** improving dialysis care. Work with **cutting-edge technology** and develop **technical expertise** in medical equipment servicing.We are looking for a **Technical Service Engineer** to support our **Technical Department** (Central region) in dialysis equipment servicing and installation.
**Role:**
+ Maintain and provide technical service for renal units/dialysis-related equipment.
+ Support clinical nurses during trials and new product installations.
+ Assist customer service with technical clarification of customer orders.
+ Ensure timely maintenance and minimize downtime.
+ Manage spare parts inventory.
+ Train hospital/dialysis center staff on Fresenius machine operation.
+ Maintain proper documentation and update technical databases.
+ Conduct preventive maintenance and technical training sessions.
+ Handle any ad-hoc duties assigned.
**Requirements:**
+ **Based in Klang Valley**
+ Advanced Diploma or Bachelor's in **Biomedical,** **Electrica** **l, Electronic, or Mechanical Engineering** (or equivalent).
+ Relevant 1-3 years of experience in service engineer role (i.e medical/healthcare)
+ Experienced in servicing **Fresenius machines** and equipment is advantageous.
+ Professional, courteous, and efficient service approach.
+ Willing to work **long and odd hours** .
+ Strong **interpersonal and communication skills**
**Apply Now!**

Technical Service Manager, Nilai, Negeri Sembilan, Malaysia, Sales, Chemicals This pivotal role is responsible for leading all technical functions related to product support, application engineering, client solutions, and pre- and post-sales technical services across our full product portfolio. Drive operational excellence, strengthen customer confidence, and foster innovation through deep technical expertise and cross-functional collaboration. Technical Leadership & Strategy

Define and implement the technical services strategy aligned with the company’s business objectives and product roadmap. Serve as the principal technical advisor on all matters concerning product performance, field applications, and project specifications. Collaborate with R&D, Product Management, Sales, and Marketing to guide product development and lifecycle enhancements. Provide and manage seminars, product demonstrations for customers and internal employees, and coordinate product launches. Ensure customer complaints are investigated promptly and findings are reported properly. Customer & Project Support

Oversee the delivery of high-quality technical support for clients, consultants, contractors, and internal stakeholders. Provide expert input on product selection, specification writing, and site-specific technical recommendations. Manage site trials, performance validation, and resolve complex technical challenges at project locations. Evaluate SIKA traded products and benchmark them against market alternatives. Maintain accurate and regular electronic entry of technical files into local systems, complying with department guidelines. Work with Regional Sales Managers to develop new customers. Maintain contact with Marketing, sales staff, major customers, and technical associations to stay informed of market requirements. Operational Excellence

Develop and disseminate technical documentation such as TDS, method statements, and application guidelines. Establish and monitor KPIs for technical support services to ensure responsiveness, quality, and customer satisfaction. Ensure compliance with national and international construction standards (e.g., ASTM, EN, IS codes). People & Capability Development

Lead, mentor, and develop a team of technical professionals and field engineers. Design and implement structured training programs for internal teams, customers, applicators, and partners. Innovation & Market Insight

Monitor emerging technologies, market trends, and competitor activities as a technical thought leader. Translate customer feedback into actionable insights for product improvement and innovation. Assess the viability of development projects proposed by Sales and Marketing, coordinating submissions to the Development Manager. Supervise technical laboratory work and field tests related to new products and development projects. Safety

Maintain the TSD area in terms of housekeeping and EHS requirements. Promote safe work practices and ensure a safe environment. Reduce incident rates and loss times through EHS awareness and safety resources. Your expertise - Our strength

Bachelor’s degree in Science, Engineering, or related fields preferred. 10-15 years of experience in technical services or R&D within construction chemicals. Strong organizational skills and ability to manage multiple tasks. Deep knowledge of refurbishment, repair systems, waterproofing, and industrial flooring. Proven leadership with cross-functional teams. Excellent communication, presentation, and problem-solving skills. Willingness to travel for site support and training. Ability to work independently and efficiently with minimal supervision. Positive attitude and continuous improvement mindset. About Sika

Sika is a global leader in specialty chemicals, developing and producing systems for bonding, sealing, damping, reinforcing, and protection in construction and industrial manufacturing. With subsidiaries in 102 countries and over 400 factories, Sika employs more than 34,000 people and generated CHF 11.76 billion in sales in 2024, playing a key role in transforming the construction and transportation sectors towards greater environmental sustainability.

#J-18808-Ljbffr