264 Technical Expertise jobs in Malaysia

What We Do

Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.

Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.

Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).

For more on how Coda helps publishers grow faster and smarter, visit coda.co .

Responsibilities

• Provide high-quality technical support for Coda's platform to users, in-house developers, and global partners across various communication channels.
• Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues.
• Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution.
• Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence.
• Assist internal and external stakeholders in QA testing to validate functionality and ensure system reliability and performance.
• Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed.
• Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews.
• Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency.

Requirements

• Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors.
• Diploma or degree in Computer Science, Information Technology, or related certifications.
• Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory.
• Flexibility, adaptability to changes, and an intense urgency in addressing critical issues.
• Exceptional attention to detail, along with effective problem-solving and time-management skills.
• Basic understanding of programming languages and software development processes.
• Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed.
• Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution.

Working at Coda

With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.

If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!

Our Perks*

Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!

Customized Benefits : Tailor your benefits with our flexible plan.

Growth Opportunities : Unlock your potential through clear progression paths.

Skill Development : Access training resources to fuel your personal and professional growth.

Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.

Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

*Benefits are reviewed and updated on a yearly basis

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

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Job description
JOB SCOPE: br>
Service maintenance
Repair
REQUIREMENTS:

ABLE TO WORK ON SITE ABLE TO WORK GOING OUTSTATION ABLE TO WORK SHIFT(depends on project) ABLE TO COMMUNICATE WITH CUSTOMER ABLE TO SPEAK AND WRITE IN ENGLISH AND BAHASA MELAYU BASIC MS OFFICE SKILLS

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

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Technical Support

role at

ELSA ENERGY ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Be among the first 25 applicants Join to apply for the

Technical Support

role at

ELSA ENERGY Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Provide expert technical support and advice on subsea inspection and intervention requirements. Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives. Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards. Recommend and implement appropriate intervention measures based on inspection findings. Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services. Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows. Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.

Position : Technical Support

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Key Responsibilities:

Provide expert technical support and advice on subsea inspection and intervention requirements. Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives. Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards. Recommend and implement appropriate intervention measures based on inspection findings. Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services. Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows. Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.

Requirement(s):

Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification. Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques. Experience with Subsea Inspection Management Systems or equivalent asset integrity software.

Note: Only those applicants who meet the above criteria will be contacted as part of shortlisting process

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Information Technology Industries Oil and Gas Referrals increase your chances of interviewing at ELSA ENERGY by 2x Sign in to set job alerts for “Technical Support Specialist” roles.

Petaling Jaya, Selangor, Malaysia 5 days ago Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago IT Technical Support Specialist (BAU) - IT Department

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR9,500.00 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Petaling Jaya, Selangor, Malaysia 2 days ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Internship For Technical Support Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR500.00-MYR650.00 3 weeks ago Support Associate (Hybrid Work Schedule)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Fresh ITGraduates - Service Desk Analyst ( Immediate Joiners)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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What We Do Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide. Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners. Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024). For more on how Coda helps publishers grow faster and smarter, visit

coda.co

. Responsibilities

Provide high-quality technical support for

Coda's platform

to users, in-house developers, and global partners across various communication channels. Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues. Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution. Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence. Assist internal and external stakeholders in

QA testing

to validate functionality and ensure system reliability and performance. Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed. Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews. Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency. Requirements

Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors. Diploma or degree in Computer Science, Information Technology, or related certifications. Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory. Flexibility, adaptability to changes, and an intense urgency in addressing critical issues. Exceptional attention to detail, along with effective problem-solving and time-management skills. Basic understanding of programming languages and software development processes. Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed. Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution. Working at Coda With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact. If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you! Our Perks* Wellness Boost:

Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter! Customized Benefits : Tailor your benefits with our flexible plan. Growth Opportunities : Unlock your potential through clear progression paths. Skill Development : Access training resources to fuel your personal and professional growth. Volunteer Time Off:

Enjoy paid time off to make a difference in the world through volunteering. Family Support:

Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs. *Benefits are reviewed and updated on a yearly basis We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued. Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

#J-18808-Ljbffr

Department: Service Delivery / Technical / Developer

Responsibilities

• Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement.
• Develop and maintain continuous integration and deployment pipelines for product/solutions changes.
• Log cases, provide information, and troubleshoot to solve customer problems according to company’s KPI (Key Performance Indicators) for the business.
• Manage customer expectations based on customer entitlement.
• Keep customers informed, set, and follow commitments, keep precise case documentation, and case ownership, and add case resolution to knowledge management service.
• Engage team members for support as required to ensure internal or external business and end users/clients Service Level Agreements (SLA) demands are met.
• Elevate and/or escalate to next level in a timely manner when the case is complex.
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Active and self-paced improvement of technical and business process knowledge.
• Independently and actively improve the quality metrics towards the achievement of targets.
• To perform 24 x 7 hours and after office hours for standby duties that may apply to support client’s local & overseas operations.
• Assist in any other ad-hoc task assigned by your superior or management.

Requirements

• Degree/Diploma in Information Technologies, Computer Science, or related fields.
• Minimum of 1-2 years of relevant working experiences in Server/System Engineer, Network Engineer, or Security Engineer.
• Working knowledge in experience with MS Windows Operating Systems.
• Network infrastructure and security knowledge and smart hands support for Cisco network, F5, Fortinet firewall, Internet Gateway, DNS, DHCP etc.
• Knowledge and experience in server and backup i.e., Linux OS, Windows Server OS, HPE hardware knowledge, data backup knowledge.
• Knowledge and experience in virtualization i.e., Red Hat Virtualization platform, Linux OS, HPE hardware knowledge.
• Positive working attitude and willing to learn and take up new tasks as and when assigned.
• Team player, ability to collaborate effectively and maintain good relationships with team members and various stakeholders.
• Strong analytical and problem-solving skills.

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Technical Support Officer

Responsibilities:

* Provide client support and technical issue resolution on products and services.
* Knowledge in troubleshooting hardware and software.
* Identify and correct or advise, on operational issues in client computer systems.
* Diagnose/troubleshoot and repair computer devices, software installation, assemble PC.
* Required to perform onsite service at clients’ locations.
* To undertake any-hoc assignments as andwhenrequired.

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Technical Support Officer

Responsibilities:

* Provide client support and technical issue resolution on products and services.
* Knowledge in troubleshooting hardware and software.
* Identify and correct or advise, on operational issues in client computer systems.
* Diagnose/troubleshoot and repair computer devices, software installation, assemble PC.
* Required to perform onsite service at clients’ locations.
* To undertake any-hoc assignments as andwhenrequired.

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• Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend).
• Working on the life-cycle of help desk incidents.
• Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc.
• Assigning the ticket to L3 support if necessary, otherwise, fixing the issue by code changes.
• Maintaining the Knowledge base.
• Guiding customer support teams (MGCC/ SFU) on troubleshooting the issues or guiding to get more clarity on the issues.
• Review information and training available for L1 support.
• Review Application logs for exceptions and find root cause of the issues and work on resolution (self or via L3 support).
• Support DR activities.
• Ability to learn technologies and delivery as per Team's requirements.

• Minimum 3 years’ experience in L2 support and fixing production issues.
• Prefer previous knowledge on Banking Domain, Payments Domain, Lifestyle Apps Domain.
• Min Technical Skills: o MAE, SME, RMBP Regional, BTS - Spring Boot o M2U MY, M2u Regional, M2U biz - Spring boot, Struts or Exposure to Java Web technologies like Jsp, Servlets o MBPNS, MDIP, QRMS, SSL – Nodejs
• Good to have : Grafana/Prometheus/Dynatrace/ELK
• Minimum soft skills required.
• Ability to quickly learn the Company's product.
• Knowledge of relevant technology which will help effective L2 Support.
• Good communication skills.
• Good documentation skills.
• Team player with good attitude

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Responsibilities

• Product/Process Improvement - Follow processes provided by the business. Use automated tools to deliver solutions for a wide range of issues. Provide feedback on how to improve automated tools. Attend case triage meetings and/or case discussions to collaborate and share ideas to resolve problems. Provide feedback to improve products to more senior engineers or technical advisors. Identify potential defects and escalate to more senior engineers to resolve.
• Response and Resolution - Review issues and contact customers to understand the issue. Ensure customers stay informed about the status/solution of their issue. Utilize troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. Resolve or escalate multiple and varied customer issues. Document technical work and research. Analyze problems and develop solutions to meet customer needs using log analysis and other proprietary tools. Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Readiness - Attend readiness trainings and non-technical trainings to become proficient in support topics.

Qualifications

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field
• OR 2+ years of technical support, technical consulting experience, or information technology experience
• OR equivalent experience

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
• OR 3+ years of technical support, technical consulting experience, or information technology experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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