What Jobs are available for Technical Expert in Malaysia?
Showing 9 Technical Expert jobs in Malaysia
Technical-Specialist(Operations support)
Cyberjaya
Shell
Posted 5 days ago
Job Viewed
Job Description
Selangor, Malaysia
**Job Family Group:**
Production Engineering Upstream
**Worker Type:**
Regular
**Posting Start Date:**
October 14, 2025
**Business unit:**
Projects and Technology
**Experience Level:**
Experienced Professionals
**Job Description:**
**What's the role**
The TAS OSE teams provide remote operational support to Shell asset. This role is to provide remote operational support to SMEP offshore asset along with supporting other SEAM processes including but not limited to Process Safety & Asset Management, HSSE & SP and Asset Management Foundations Practices, Workplace Health, Safety and Security.
This role provides remote operational support to drive production excellence in Oil and Gas facilities. The successful candidate will review site operations, identify opportunities for production optimization, cost reduction, and process safety improvements, and support the efficient performance of assigned operating units.
The role is deeply embedded in site work processes and requires close collaboration with production teams and cross-functional departments. The candidate will work closely with onsite operations staff and support the Production Delivery Manager in ensuring the safe and reliable execution of front-line operations.
**What you'll be doing**
**HSSE**
+ Demonstrate strong safety leadership and uphold HSSE standards across all activities.
+ Actively contributes to incident investigations, troubleshooting, and participates in Time Out to Understand (TOTU) sessions.
+ Maintain discipline-critical documents and own site Operating Procedures and Production Manuals (POPMs).
+ Drive improvements in alarm management through regular reviews.
**SEAM Process Support**
+ Ensure safe and reliable production operations.
+ Support Management of Change (MoC) processes and Turnaround planning.
+ Identify and manage threats and opportunities to enhance operational performance.
**Operations Excellence**
+ Conduct robust plant surveillance and integrate daily with operations teams.
+ Guide asset engineers to operate within safe and reliable parameters.
+ Collaborate with multidisciplinary teams to support production operations.
+ Configure and monitor PI screens for effective surveillance.
+ Lead alarm management and rationalization using tools like DynAMo and ACM/UTL.
+ Maintain ESP tools and data integrity; generate monthly KPI reports.
+ Partner with Production Excellence and global teams to drive continuous improvement.
+ Champion innovation and operational improvements in O&M practices.
+ Coordinate with offshore/onshore assets, logistics, and stakeholders to execute planned work.
+ Support equipment installation, inspection, testing, and participate in HAZOP reviews.
+ Assist in startup activities and review pre-commissioning procedures.
+ Provide operational support for maintenance and process safety activities.
+ Promote process safety behaviors and coach others.
+ Identify opportunities to improve unit capacity, yield, and availability.
+ Maintain and develop training materials for operations engineers.
+ Stay current with Oil & Gas production technologies and industry best practices.
**What you bring**
+ Bachelor's degree (or equivalent) in Chemical Engineering, with relevant experience in Oil & Gas production operations.
+ Prior hands-on experience in operating onshore and/or offshore Oil & Gas production facilities.
+ Strong operational knowledge to make real-time decisions on conflicting activities and plant control.
+ Proven ability to manage control room operations independently.
+ Solid understanding of Oil & Gas technologies and integration across process units.
+ Familiarity with field instrumentation, quality measurement systems, metering, and Distributed Control Systems (DCS).
+ Experience in Ensure Safe Production (ESP) practices, including alarm management, plant monitoring, surveillance, troubleshooting, and emergency response.
+ Proficient in Management of Change (MoC) processes.
+ Working knowledge of SAP PM module.
**Behavioral Competencies**
+ Self-motivated and capable of working independently with minimal supervision.
+ Effective team collaborator, able to build strong relationships with remote asset production teams.
+ Skilled in managing multiple priorities, stakeholder expectations, and maintaining composure under pressure.
+ Strong understanding of business workflows and demonstrates maturity in handling challenging situations.
+ Proactive in addressing Ethics & Compliance and Employee Relations/Industrial Relations (ER/IR) concerns.
-
**What we offer**
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.
+ Progress as a person as we work on the energy transition together.
+ Continuously grow the transferable skills you need to get ahead.
+ Work at the forefront of technology, trends, and practices.
+ Collaborate with experienced colleagues with unique expertise.
+ Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
+ Benefit from flexible working hours, and the possibility of remote/mobile working.
+ Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world.
+ Take advantage of paid parental leave, including for non-birthing parents.
+ Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
+ Grow as you progress through diverse career opportunities in national and
+ international teams.
+ Gain access to a wide range of training and development programmed.
**We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal,** click here ( **.**
**Shell Business Operations (SBO) in Malaysia**
Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.
SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.
Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment
**DISCLAIMER:**
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
**Set Up Your Job Alerts ( can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you'll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.
#PowerYourProgress
Visit our careers site ( has a bold goal: to become one of the world's most diverse and inclusive companies, a place where everyone - from our employees to our customers, partners and suppliers - feels valued, respected, and has a strong sense of belonging.
Find out more about DE&I at Shell ( is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries.
Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people.
Learn more about our purpose and strategy ( **_If you need any assistance or support while applying for a job, please contact us at_** ** ** _"_
**Job Family Group:**
Production Engineering Upstream
**Worker Type:**
Regular
**Posting Start Date:**
October 14, 2025
**Business unit:**
Projects and Technology
**Experience Level:**
Experienced Professionals
**Job Description:**
**What's the role**
The TAS OSE teams provide remote operational support to Shell asset. This role is to provide remote operational support to SMEP offshore asset along with supporting other SEAM processes including but not limited to Process Safety & Asset Management, HSSE & SP and Asset Management Foundations Practices, Workplace Health, Safety and Security.
This role provides remote operational support to drive production excellence in Oil and Gas facilities. The successful candidate will review site operations, identify opportunities for production optimization, cost reduction, and process safety improvements, and support the efficient performance of assigned operating units.
The role is deeply embedded in site work processes and requires close collaboration with production teams and cross-functional departments. The candidate will work closely with onsite operations staff and support the Production Delivery Manager in ensuring the safe and reliable execution of front-line operations.
**What you'll be doing**
**HSSE**
+ Demonstrate strong safety leadership and uphold HSSE standards across all activities.
+ Actively contributes to incident investigations, troubleshooting, and participates in Time Out to Understand (TOTU) sessions.
+ Maintain discipline-critical documents and own site Operating Procedures and Production Manuals (POPMs).
+ Drive improvements in alarm management through regular reviews.
**SEAM Process Support**
+ Ensure safe and reliable production operations.
+ Support Management of Change (MoC) processes and Turnaround planning.
+ Identify and manage threats and opportunities to enhance operational performance.
**Operations Excellence**
+ Conduct robust plant surveillance and integrate daily with operations teams.
+ Guide asset engineers to operate within safe and reliable parameters.
+ Collaborate with multidisciplinary teams to support production operations.
+ Configure and monitor PI screens for effective surveillance.
+ Lead alarm management and rationalization using tools like DynAMo and ACM/UTL.
+ Maintain ESP tools and data integrity; generate monthly KPI reports.
+ Partner with Production Excellence and global teams to drive continuous improvement.
+ Champion innovation and operational improvements in O&M practices.
+ Coordinate with offshore/onshore assets, logistics, and stakeholders to execute planned work.
+ Support equipment installation, inspection, testing, and participate in HAZOP reviews.
+ Assist in startup activities and review pre-commissioning procedures.
+ Provide operational support for maintenance and process safety activities.
+ Promote process safety behaviors and coach others.
+ Identify opportunities to improve unit capacity, yield, and availability.
+ Maintain and develop training materials for operations engineers.
+ Stay current with Oil & Gas production technologies and industry best practices.
**What you bring**
+ Bachelor's degree (or equivalent) in Chemical Engineering, with relevant experience in Oil & Gas production operations.
+ Prior hands-on experience in operating onshore and/or offshore Oil & Gas production facilities.
+ Strong operational knowledge to make real-time decisions on conflicting activities and plant control.
+ Proven ability to manage control room operations independently.
+ Solid understanding of Oil & Gas technologies and integration across process units.
+ Familiarity with field instrumentation, quality measurement systems, metering, and Distributed Control Systems (DCS).
+ Experience in Ensure Safe Production (ESP) practices, including alarm management, plant monitoring, surveillance, troubleshooting, and emergency response.
+ Proficient in Management of Change (MoC) processes.
+ Working knowledge of SAP PM module.
**Behavioral Competencies**
+ Self-motivated and capable of working independently with minimal supervision.
+ Effective team collaborator, able to build strong relationships with remote asset production teams.
+ Skilled in managing multiple priorities, stakeholder expectations, and maintaining composure under pressure.
+ Strong understanding of business workflows and demonstrates maturity in handling challenging situations.
+ Proactive in addressing Ethics & Compliance and Employee Relations/Industrial Relations (ER/IR) concerns.
-
**What we offer**
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.
+ Progress as a person as we work on the energy transition together.
+ Continuously grow the transferable skills you need to get ahead.
+ Work at the forefront of technology, trends, and practices.
+ Collaborate with experienced colleagues with unique expertise.
+ Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
+ Benefit from flexible working hours, and the possibility of remote/mobile working.
+ Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world.
+ Take advantage of paid parental leave, including for non-birthing parents.
+ Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
+ Grow as you progress through diverse career opportunities in national and
+ international teams.
+ Gain access to a wide range of training and development programmed.
**We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal,** click here ( **.**
**Shell Business Operations (SBO) in Malaysia**
Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.
SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.
Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment
**DISCLAIMER:**
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
**Set Up Your Job Alerts ( can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you'll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.
#PowerYourProgress
Visit our careers site ( has a bold goal: to become one of the world's most diverse and inclusive companies, a place where everyone - from our employees to our customers, partners and suppliers - feels valued, respected, and has a strong sense of belonging.
Find out more about DE&I at Shell ( is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries.
Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people.
Learn more about our purpose and strategy ( **_If you need any assistance or support while applying for a job, please contact us at_** ** ** _"_
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Field Technical Service Specialist
Petaling Jaya, Selangor
Medtronic
Posted 13 days ago
Job Viewed
Job Description
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
**Bold Thinking. Bolder Actions. We are Medtronic**
Our journey to take healthcare Further, Together, begins with the collective efforts of our employees around the world. It's those efforts that are reflected in Tenet 5 of our Mission, and rewarded through a complete package of benefits, pay, and resources designed to support you at every career and life stage.
The Field Support Engineer is responsible for all aspects of equipment support performed at customer sites or prior to delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and in-service to customers on basic device maintenance.
He or she is the main contact point with the local customers. May be responsible for providing quotations and negotiating discounts within their approved DOA.
**Responsibilities may include the following and other duties may be assigned:**
+ Effectively manage the customer expectation and compliance with customers' SLAs and safety
+ Able to support last minute call to attend the customer onsite calls at non-working hours.
+ Supports minor projects, including performing tests, interpreting data, developing reports
+ Has working knowledge of all products and can provide some guidance to lower level employees including 3rd party service provider engineers
+ Expected to independently propose solutions to problems for supervisor review
+ Obtains and provides technical information on matters of significant importance to the job area
+ Able to assist in providing on the job guidance to other employees within job area
+ Acts as an escalation point for issues encountered in the field
+ Monitors own certification status and highlights need for re-certification
+ Coordinate test tool and spare part availability in the field
+ Communicates independently with biomedical engineers, the in-country commercial organization, and customers on product lifecycle management, product upgrades and upcoming new product introductions
+ Responsible to ensure all documentation, system entries are fully complete in a timely manner and lead by example in good documentation practice
**Required Knowledge and Experience:**
+ Bachelor's Degree in a relevant field
+ Minimum of 2 years of relevant experience or advanced degree with 0 years of experience
+ In depth experience with radiation medical device for a minimum of 2 years(good to have)Typically requires minimum of 5 years of work experience; may require vocational or technical education or certification in addition to prior work experience
+ Working experience in ICU / Operating Theatre / relevant hospital / healthcare environment
+ Working knowledge of ISO13485 / GDPMD
+ Requires knowledge of operational systems, techniques and practices typically gained through extensive experience and/or education
+ Good knowledge on troubleshooting methods/skills and capital equipment control
+ Experience with SAP / Service Max
+ Customer oriented, good analytical and problem-solving skills
+ Experience with service sales and promotion
+ Effective verbal and written English communication skills
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
**A Day in the Life**
**Bold Thinking. Bolder Actions. We are Medtronic**
Our journey to take healthcare Further, Together, begins with the collective efforts of our employees around the world. It's those efforts that are reflected in Tenet 5 of our Mission, and rewarded through a complete package of benefits, pay, and resources designed to support you at every career and life stage.
The Field Support Engineer is responsible for all aspects of equipment support performed at customer sites or prior to delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and in-service to customers on basic device maintenance.
He or she is the main contact point with the local customers. May be responsible for providing quotations and negotiating discounts within their approved DOA.
**Responsibilities may include the following and other duties may be assigned:**
+ Effectively manage the customer expectation and compliance with customers' SLAs and safety
+ Able to support last minute call to attend the customer onsite calls at non-working hours.
+ Supports minor projects, including performing tests, interpreting data, developing reports
+ Has working knowledge of all products and can provide some guidance to lower level employees including 3rd party service provider engineers
+ Expected to independently propose solutions to problems for supervisor review
+ Obtains and provides technical information on matters of significant importance to the job area
+ Able to assist in providing on the job guidance to other employees within job area
+ Acts as an escalation point for issues encountered in the field
+ Monitors own certification status and highlights need for re-certification
+ Coordinate test tool and spare part availability in the field
+ Communicates independently with biomedical engineers, the in-country commercial organization, and customers on product lifecycle management, product upgrades and upcoming new product introductions
+ Responsible to ensure all documentation, system entries are fully complete in a timely manner and lead by example in good documentation practice
**Required Knowledge and Experience:**
+ Bachelor's Degree in a relevant field
+ Minimum of 2 years of relevant experience or advanced degree with 0 years of experience
+ In depth experience with radiation medical device for a minimum of 2 years(good to have)Typically requires minimum of 5 years of work experience; may require vocational or technical education or certification in addition to prior work experience
+ Working experience in ICU / Operating Theatre / relevant hospital / healthcare environment
+ Working knowledge of ISO13485 / GDPMD
+ Requires knowledge of operational systems, techniques and practices typically gained through extensive experience and/or education
+ Good knowledge on troubleshooting methods/skills and capital equipment control
+ Experience with SAP / Service Max
+ Customer oriented, good analytical and problem-solving skills
+ Experience with service sales and promotion
+ Effective verbal and written English communication skills
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Specialist, Technical Sales
Kuala Lumpur, Kuala Lumpur
Concentrix
Posted 9 days ago
Job Viewed
Job Description
Job Title:
Specialist, Technical Sales
Job Description
The Specialist, Technical Sales is responsible for generating new business and ensuring the growth of existing accounts within an assigned territory. This position assesses customer needs, provides technical solutions, and resolves client issues while fostering relationships to enhance sales opportunities. He/she/they will also deliver technical training and communicate customer feedback to drive product and service improvements.
+ Attend customer meetings and conduct sales presentations to showcase products and services
+ Provide technical expertise to support aggressive sales goals and customer inquiries
+ Prepare and deliver moderately complex technical proposals and presentations for sales support
+ Identify and analyze customer needs to develop strategies that competitively address demands
+ Advise customers and sales teams on technical aspects of products while aligning with their goals
+ Provide training sessions utilizing technical expertise to enhance customer understanding and product use
+ Follow up consistently on sales opportunities and inquiries to ensure customer satisfaction
+ Build relationships with decision-makers at various levels to strengthen stakeholder engagement
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Specialist, Technical Sales
Job Description
The Specialist, Technical Sales is responsible for generating new business and ensuring the growth of existing accounts within an assigned territory. This position assesses customer needs, provides technical solutions, and resolves client issues while fostering relationships to enhance sales opportunities. He/she/they will also deliver technical training and communicate customer feedback to drive product and service improvements.
+ Attend customer meetings and conduct sales presentations to showcase products and services
+ Provide technical expertise to support aggressive sales goals and customer inquiries
+ Prepare and deliver moderately complex technical proposals and presentations for sales support
+ Identify and analyze customer needs to develop strategies that competitively address demands
+ Advise customers and sales teams on technical aspects of products while aligning with their goals
+ Provide training sessions utilizing technical expertise to enhance customer understanding and product use
+ Follow up consistently on sales opportunities and inquiries to ensure customer satisfaction
+ Build relationships with decision-makers at various levels to strengthen stakeholder engagement
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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This advertiser has chosen not to accept applicants from your region.
2
Specialist, Technical Sales
Kuala Lumpur, Kuala Lumpur
Concentrix
Posted 13 days ago
Job Viewed
Job Description
Job Title:
Specialist, Technical Sales
Job Description
The Specialist, Technical Sales is responsible for generating new business and ensuring the growth of existing accounts within an assigned territory. This position assesses customer needs, provides technical solutions, and resolves client issues while fostering relationships to enhance sales opportunities. He/she/they will also deliver technical training and communicate customer feedback to drive product and service improvements.
+ Attend customer meetings and conduct sales presentations to showcase products and services
+ Provide technical expertise to support aggressive sales goals and customer inquiries
+ Prepare and deliver moderately complex technical proposals and presentations for sales support
+ Identify and analyze customer needs to develop strategies that competitively address demands
+ Advise customers and sales teams on technical aspects of products while aligning with their goals
+ Provide training sessions utilizing technical expertise to enhance customer understanding and product use
+ Follow up consistently on sales opportunities and inquiries to ensure customer satisfaction
+ Build relationships with decision-makers at various levels to strengthen stakeholder engagement
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Specialist, Technical Sales
Job Description
The Specialist, Technical Sales is responsible for generating new business and ensuring the growth of existing accounts within an assigned territory. This position assesses customer needs, provides technical solutions, and resolves client issues while fostering relationships to enhance sales opportunities. He/she/they will also deliver technical training and communicate customer feedback to drive product and service improvements.
+ Attend customer meetings and conduct sales presentations to showcase products and services
+ Provide technical expertise to support aggressive sales goals and customer inquiries
+ Prepare and deliver moderately complex technical proposals and presentations for sales support
+ Identify and analyze customer needs to develop strategies that competitively address demands
+ Advise customers and sales teams on technical aspects of products while aligning with their goals
+ Provide training sessions utilizing technical expertise to enhance customer understanding and product use
+ Follow up consistently on sales opportunities and inquiries to ensure customer satisfaction
+ Build relationships with decision-makers at various levels to strengthen stakeholder engagement
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Specialist, Technical Sales
Kuala Lumpur, Kuala Lumpur
Concentrix
Posted 13 days ago
Job Viewed
Job Description
Job Title:
Specialist, Technical Sales
Job Description
The Specialist, Technical Sales is responsible for generating new business and ensuring the growth of existing accounts within an assigned territory. This position assesses customer needs, provides technical solutions, and resolves client issues while fostering relationships to enhance sales opportunities. He/she/they will also deliver technical training and communicate customer feedback to drive product and service improvements.
+ Attend customer meetings and conduct sales presentations to showcase products and services
+ Provide technical expertise to support aggressive sales goals and customer inquiries
+ Prepare and deliver moderately complex technical proposals and presentations for sales support
+ Identify and analyze customer needs to develop strategies that competitively address demands
+ Advise customers and sales teams on technical aspects of products while aligning with their goals
+ Provide training sessions utilizing technical expertise to enhance customer understanding and product use
+ Follow up consistently on sales opportunities and inquiries to ensure customer satisfaction
+ Build relationships with decision-makers at various levels to strengthen stakeholder engagement
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Specialist, Technical Sales
Job Description
The Specialist, Technical Sales is responsible for generating new business and ensuring the growth of existing accounts within an assigned territory. This position assesses customer needs, provides technical solutions, and resolves client issues while fostering relationships to enhance sales opportunities. He/she/they will also deliver technical training and communicate customer feedback to drive product and service improvements.
+ Attend customer meetings and conduct sales presentations to showcase products and services
+ Provide technical expertise to support aggressive sales goals and customer inquiries
+ Prepare and deliver moderately complex technical proposals and presentations for sales support
+ Identify and analyze customer needs to develop strategies that competitively address demands
+ Advise customers and sales teams on technical aspects of products while aligning with their goals
+ Provide training sessions utilizing technical expertise to enhance customer understanding and product use
+ Follow up consistently on sales opportunities and inquiries to ensure customer satisfaction
+ Build relationships with decision-makers at various levels to strengthen stakeholder engagement
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Sr. Specialist, Technical Sales
Kuala Lumpur, Kuala Lumpur
Concentrix
Posted 27 days ago
Job Viewed
Job Description
Job Title:
Sr. Specialist, Technical Sales
Job Description
The Specialist, Technical Sales is responsible for generating new business and ensuring the growth of existing accounts within an assigned territory. This position assesses customer needs, provides technical solutions, and resolves client issues while fostering relationships to enhance sales opportunities. He/she/they will also deliver technical training and communicate customer feedback to drive product and service improvements.
+ Attend customer meetings and conduct sales presentations to showcase products and services
+ Provide technical expertise to support aggressive sales goals and customer inquiries
+ Prepare and deliver moderately complex technical proposals and presentations for sales support
+ Identify and analyze customer needs to develop strategies that competitively address demands
+ Advise customers and sales teams on technical aspects of products while aligning with their goals
+ Provide training sessions utilizing technical expertise to enhance customer understanding and product use
+ Follow up consistently on sales opportunities and inquiries to ensure customer satisfaction
+ Build relationships with decision-makers at various levels to strengthen stakeholder engagement
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Sr. Specialist, Technical Sales
Job Description
The Specialist, Technical Sales is responsible for generating new business and ensuring the growth of existing accounts within an assigned territory. This position assesses customer needs, provides technical solutions, and resolves client issues while fostering relationships to enhance sales opportunities. He/she/they will also deliver technical training and communicate customer feedback to drive product and service improvements.
+ Attend customer meetings and conduct sales presentations to showcase products and services
+ Provide technical expertise to support aggressive sales goals and customer inquiries
+ Prepare and deliver moderately complex technical proposals and presentations for sales support
+ Identify and analyze customer needs to develop strategies that competitively address demands
+ Advise customers and sales teams on technical aspects of products while aligning with their goals
+ Provide training sessions utilizing technical expertise to enhance customer understanding and product use
+ Follow up consistently on sales opportunities and inquiries to ensure customer satisfaction
+ Build relationships with decision-makers at various levels to strengthen stakeholder engagement
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Services Cross Technology Systems Integration Specialist / Technical Lead
Petaling Jaya, Selangor
NTT America, Inc.
Posted 13 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Cross Technology Technical Services (TS) Systems Integration Specialist / Technical Lead is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Interacts with clients on site and remote to meet more complex requirements of a solution.
+ Escalates unresolved problems and issues to the relevant third parties.
+ Delegates lower complexity tasks to engineers and technicians.
+ Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
+ Writes reports and proposals and completes and maintains project documentation.
+ Assists with the documentation of standard operating procedures relating to installations and fixes.
+ Acts as coach and mentor to more junior Implementation Engineers and Technicians.
+ Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
+ May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
+ Included in complex design work, with input to the design expected.
+ Expected to take ownership of relevant technologies according to domain or specialization.
+ Engages vendors for priority escalations or bugs found during deployments.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Advanced understanding and appreciation of technical design and business principles.
+ Advanced project fundamental and administration ability.
+ Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
+ Advanced customer engagement skills.
+ Advanced relevant domain specialist knowledge.
+ Excellent verbal communication skills.
+ Client focused and displays a proactive approach to solving problems.
+ Advanced ability to coach, mentor and provide guidance to team members.
+ Ability to take ownership as technical lead during project lifecycle.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Collaboration -
+ Valid CCIE Collaboration Certification required.
+ Customer experience -
+ NICE plus 3 additional NICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional - Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centres (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya certification plus additional such as Avaya Aura Core Avaya Aura Contact Centre Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.
+ Verint certification and additional such as Workforce Management (WFM); Interactions; Speech; DPA.
+ Genesys foundational courses; Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics; Level 4 - Genesys Cloud: Edge - Networking; Genesys Cloud - Edge - BYOC Premise Configuration; Genesys Cloud - Edge - How it Works; Genesys Cloud - Edge - WebRTC; Genesys Cloud - Edge - Survivability; Genesys Cloud - Edge - BYOC Premises and Edge Introductory Concepts; Genesys Cloud - Edge - Troubleshooting; Genesys Cloud - API - Conversation Management; Genesys Cloud - API - User Management; Genesys Cloud - API - Workforce Management; Genesys Cloud - API - Real-Time Reporting; Genesys Cloud - API - Quality Report Generation; Genesys Cloud - API - Historical Report Generation; Genesys Cloud - API - Authorization; Genesys Cloud - API - Introduction to the Platform API Genesys - Decisions Administration; Genesys - Decisions Strategic Planning.
+ Data Centre -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage. Dell PowerEdge servers, Unity, PowerStore, Recoverpoint Appliance/VE, PowerScale Isilon PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM. Dell Information Storage Associate - DCA-ISM. Veeam Backup and Recovery VMCA . Veritas Netbackup Admin and implementation.
+ Azure Fundamentals. Cisco UCS Servers. Cisco MDS and Brocade SAN Switches - Zoning. Nutanix HCI NCP.
+ End User Compute -
+ Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified: Teams Administrator Associate; AZ-103: Azure Administrator Associate; Microsoft Certified - Azure Identity and Access Administrator; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified Solutions Associate - Server 2016; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified - Azure Virtual Desktop Specialty; AZ-300 - Microsoft Azure Architect Technologies.
+ Microsoft Certified - Azure Virtual Desktop Specialty.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.; Cisco Dev Net certification.
+ Security -
+ Azure Certified Solutions Architect / PCNSE / FCE / CCNP Security / CISSP / Automation certifications or equivalent preferred.
+ Cloud Security certifications and certifications such AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage).
+ Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud; Networking (Firewalls, LAN, VPN); Automation; MS Office365.
+ Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Advanced experience engaging with clients and conducting presentations.
+ Advanced report writing experience.
+ Advanced project management experience.
+ Required experience (Specific to Collaboration) -
+ Advanced experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Advanced experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Advanced experience with Border Element, media resources, SRST/SRSV.
+ Advanced experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Advanced expe
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Cross Technology Technical Services (TS) Systems Integration Specialist / Technical Lead is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Interacts with clients on site and remote to meet more complex requirements of a solution.
+ Escalates unresolved problems and issues to the relevant third parties.
+ Delegates lower complexity tasks to engineers and technicians.
+ Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
+ Writes reports and proposals and completes and maintains project documentation.
+ Assists with the documentation of standard operating procedures relating to installations and fixes.
+ Acts as coach and mentor to more junior Implementation Engineers and Technicians.
+ Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
+ May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
+ Included in complex design work, with input to the design expected.
+ Expected to take ownership of relevant technologies according to domain or specialization.
+ Engages vendors for priority escalations or bugs found during deployments.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Advanced understanding and appreciation of technical design and business principles.
+ Advanced project fundamental and administration ability.
+ Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
+ Advanced customer engagement skills.
+ Advanced relevant domain specialist knowledge.
+ Excellent verbal communication skills.
+ Client focused and displays a proactive approach to solving problems.
+ Advanced ability to coach, mentor and provide guidance to team members.
+ Ability to take ownership as technical lead during project lifecycle.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Collaboration -
+ Valid CCIE Collaboration Certification required.
+ Customer experience -
+ NICE plus 3 additional NICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional - Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centres (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya certification plus additional such as Avaya Aura Core Avaya Aura Contact Centre Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.
+ Verint certification and additional such as Workforce Management (WFM); Interactions; Speech; DPA.
+ Genesys foundational courses; Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics; Level 4 - Genesys Cloud: Edge - Networking; Genesys Cloud - Edge - BYOC Premise Configuration; Genesys Cloud - Edge - How it Works; Genesys Cloud - Edge - WebRTC; Genesys Cloud - Edge - Survivability; Genesys Cloud - Edge - BYOC Premises and Edge Introductory Concepts; Genesys Cloud - Edge - Troubleshooting; Genesys Cloud - API - Conversation Management; Genesys Cloud - API - User Management; Genesys Cloud - API - Workforce Management; Genesys Cloud - API - Real-Time Reporting; Genesys Cloud - API - Quality Report Generation; Genesys Cloud - API - Historical Report Generation; Genesys Cloud - API - Authorization; Genesys Cloud - API - Introduction to the Platform API Genesys - Decisions Administration; Genesys - Decisions Strategic Planning.
+ Data Centre -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage. Dell PowerEdge servers, Unity, PowerStore, Recoverpoint Appliance/VE, PowerScale Isilon PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM. Dell Information Storage Associate - DCA-ISM. Veeam Backup and Recovery VMCA . Veritas Netbackup Admin and implementation.
+ Azure Fundamentals. Cisco UCS Servers. Cisco MDS and Brocade SAN Switches - Zoning. Nutanix HCI NCP.
+ End User Compute -
+ Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified: Teams Administrator Associate; AZ-103: Azure Administrator Associate; Microsoft Certified - Azure Identity and Access Administrator; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified Solutions Associate - Server 2016; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified - Azure Virtual Desktop Specialty; AZ-300 - Microsoft Azure Architect Technologies.
+ Microsoft Certified - Azure Virtual Desktop Specialty.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.; Cisco Dev Net certification.
+ Security -
+ Azure Certified Solutions Architect / PCNSE / FCE / CCNP Security / CISSP / Automation certifications or equivalent preferred.
+ Cloud Security certifications and certifications such AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage).
+ Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud; Networking (Firewalls, LAN, VPN); Automation; MS Office365.
+ Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Advanced experience engaging with clients and conducting presentations.
+ Advanced report writing experience.
+ Advanced project management experience.
+ Required experience (Specific to Collaboration) -
+ Advanced experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Advanced experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Advanced experience with Border Element, media resources, SRST/SRSV.
+ Advanced experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Advanced expe
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Centre Specialist (12-month Contract)
Kuala Lumpur, Kuala Lumpur
BD (Becton, Dickinson and Company)
Posted 26 days ago
Job Viewed
Job Description
**Job Description Summary**
The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service.
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**I. Department Overview**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**II. Purpose**
The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service.
Specific Duties, Activities and Responsibilities
**III. Knowledge, Skills and Abilities**
**Customer Service Support**
Service Orientation, Initiative, & Quality
+ Fosters an open dialogue, maintains an approachable manner, and treats others fairly and respectfully. Preserves others' self-confidence and dignity, and shows regard for their opinions when coaching and assisting other agents and specialists when faced with difficult technical issues
+ Demonstrates effective use of phone and email for communication channel
+ Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication by use of clear and succinct information when documenting case notes. Uses plain talk to explain complex or technical concepts
+ Sets clear objectives and measure for expectations and timelines (Internal or External)
+ Supports the resolution of trending issues
+ Sets clear expectation and models behavior to encourage high level maintenance of data quality and integrity (CRM)
+ Provides the pertinent information agents and specialists need to be successful and promotes customer-centric concepts when creating/updating Knowledge Articles
+ Provides progress updates to customer. Seeks customer feedback and ensures needs have been fully met
+ Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication by use of clear and succinct information when documenting case notes, and internal & external communications. Uses plain talk to explain complex or technical concepts
+ Provides mentorship to others by providing guidance and feedback to help encourage and support quality customer interactions
Accountable
+ Models and sets expectations for high-quality personal case management
+ Mentors and moderates process, progress, and results to ensure adherence to process checklists & collaboration process
+ Models continuous learning and fosters an environment to encourage others to continue customer education (clinical and technical)
+ Knows and supports teammates' work and deliverables. Helps teammates who need or ask for support or assistance
+ Addresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same manner
+ Displays a positive attitude about the work to be done, co-workers, customers, management, and employer policies
+ Asks for and uses feedback to improve performance. Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job
Problem Solving / Decision Making
+ Sponsors, selects team members, take ownership and collaboratively guides the resolution activities and Root Cause Investigation (RCA) progress
+ Ensures good decisions are made when resolving new/recurring/ongoing cases
+ Peer mentor and actively partners cross-regionally and across teams to solve issues
+ Accurately assesses priority level and actively seeks to assist peers in assessing priority
+ Remains open to many approaches to address needs or resolve issues. Seeks suggestions from other parties
**Technical**
+ Advanced understanding of BD products and how technical support and Field supports them in our customers' environments
+ Expected to support two related core products in parallel
+ Understanding of how our products enhance and interact with hospital workflow
+ Ability to identify issue-trends and uses available tools, resources, and team collaboration to troubleshoot customer issues
**Administrative/Other**
+ Adherence to work and call schedules
+ Timely completion of any Company or Department required training.
+ Performs other duties as assigned
**IV. Training**
+ Combination of in-classroom training and shadowing for 3-weeks, followed by on the job training
+ Next core product training will be provided around 6-9 months period, followed by a certification exam
+ Level 2 product certification training will be provided around the 6-9 month period, followed by a certification exam
**V. Education:**
+ Bachelor's degree in Computer Science, Information Technology or Information Systems or 4+ years or equivalent experience
**VI. Experience:**
+ Microsoft SQL experience (3+ Years)
+ CompTIA A+ or N+ Preferred
+ Ability to communicate technical solutions/recommendations to a non-technical audience
+ Windows Server (2008+) and Desktop Administration (Win7+)
+ Networking topology, terminology, commands
+ IIS and Web Application Administration
+ Group Policies Terminology and Administration
+ Active Directory Administration
+ VMWare Terminology and Administration
+ Installing peripherals (Scanners, Printers.)
+ Application Installation and Troubleshooting
**VII. Physical/Mental Requirements:**
+ Flexible in working hours , primarily supporting North America day hours
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
MY2 Night 10p-7a Sun-Thu (Malaysia)
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service.
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**I. Department Overview**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**II. Purpose**
The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service.
Specific Duties, Activities and Responsibilities
**III. Knowledge, Skills and Abilities**
**Customer Service Support**
Service Orientation, Initiative, & Quality
+ Fosters an open dialogue, maintains an approachable manner, and treats others fairly and respectfully. Preserves others' self-confidence and dignity, and shows regard for their opinions when coaching and assisting other agents and specialists when faced with difficult technical issues
+ Demonstrates effective use of phone and email for communication channel
+ Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication by use of clear and succinct information when documenting case notes. Uses plain talk to explain complex or technical concepts
+ Sets clear objectives and measure for expectations and timelines (Internal or External)
+ Supports the resolution of trending issues
+ Sets clear expectation and models behavior to encourage high level maintenance of data quality and integrity (CRM)
+ Provides the pertinent information agents and specialists need to be successful and promotes customer-centric concepts when creating/updating Knowledge Articles
+ Provides progress updates to customer. Seeks customer feedback and ensures needs have been fully met
+ Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication by use of clear and succinct information when documenting case notes, and internal & external communications. Uses plain talk to explain complex or technical concepts
+ Provides mentorship to others by providing guidance and feedback to help encourage and support quality customer interactions
Accountable
+ Models and sets expectations for high-quality personal case management
+ Mentors and moderates process, progress, and results to ensure adherence to process checklists & collaboration process
+ Models continuous learning and fosters an environment to encourage others to continue customer education (clinical and technical)
+ Knows and supports teammates' work and deliverables. Helps teammates who need or ask for support or assistance
+ Addresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same manner
+ Displays a positive attitude about the work to be done, co-workers, customers, management, and employer policies
+ Asks for and uses feedback to improve performance. Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job
Problem Solving / Decision Making
+ Sponsors, selects team members, take ownership and collaboratively guides the resolution activities and Root Cause Investigation (RCA) progress
+ Ensures good decisions are made when resolving new/recurring/ongoing cases
+ Peer mentor and actively partners cross-regionally and across teams to solve issues
+ Accurately assesses priority level and actively seeks to assist peers in assessing priority
+ Remains open to many approaches to address needs or resolve issues. Seeks suggestions from other parties
**Technical**
+ Advanced understanding of BD products and how technical support and Field supports them in our customers' environments
+ Expected to support two related core products in parallel
+ Understanding of how our products enhance and interact with hospital workflow
+ Ability to identify issue-trends and uses available tools, resources, and team collaboration to troubleshoot customer issues
**Administrative/Other**
+ Adherence to work and call schedules
+ Timely completion of any Company or Department required training.
+ Performs other duties as assigned
**IV. Training**
+ Combination of in-classroom training and shadowing for 3-weeks, followed by on the job training
+ Next core product training will be provided around 6-9 months period, followed by a certification exam
+ Level 2 product certification training will be provided around the 6-9 month period, followed by a certification exam
**V. Education:**
+ Bachelor's degree in Computer Science, Information Technology or Information Systems or 4+ years or equivalent experience
**VI. Experience:**
+ Microsoft SQL experience (3+ Years)
+ CompTIA A+ or N+ Preferred
+ Ability to communicate technical solutions/recommendations to a non-technical audience
+ Windows Server (2008+) and Desktop Administration (Win7+)
+ Networking topology, terminology, commands
+ IIS and Web Application Administration
+ Group Policies Terminology and Administration
+ Active Directory Administration
+ VMWare Terminology and Administration
+ Installing peripherals (Scanners, Printers.)
+ Application Installation and Troubleshooting
**VII. Physical/Mental Requirements:**
+ Flexible in working hours , primarily supporting North America day hours
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
MY2 Night 10p-7a Sun-Thu (Malaysia)
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Senior Associate Technical Services Cross Technology Systems Integration Specialist
Petaling Jaya, Selangor
NTT America, Inc.
Posted 13 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Associate Cross Technology Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
This role performs configurations, actions installations and attends to break/fix events and works towards associate to professional level certification, whilst at the same time developing business knowledge.
This role is developing proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle.
+ Takes responsibility for problem resolution and troubleshooting during project lifecycle.
+ Escalates complex problems to the relevant third parties.
+ Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover.
+ Compiles and maintain project administration (Time Capture and feedback to stakeholders).
+ Conducts elementary presentations within the customer's organization.
+ Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Developing understanding and appreciation of technical design and business principles.
+ Developing knowledge of fundamental project and administration ability.
+ Displays customer engagement skills.
+ Demonstrate. relevant domain specialist knowledge.
+ Good verbal communication skills.
+ Client focused and display a proactive approach to solving problems.
+ Ability to work under pressure.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or a related field.
+ Collaboration -
+ Valid CCNP Collaboration certification required (Voice certification preferred)
+ Customer experience -
+ NICE plus one additional NICE Engage NCSE and / or NICE Engage NCIE; Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional -
+ Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centers (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya plus one or two additional Avaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration
+ Verint including Workforce Management (WFM); Interactions; Speech
+ Genesys foundational courses - Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics
+ Genesys level 2 - Genesys Cloud CX - Architect (ILT); Genesys Cloud CX - Quality Management (ILT); Genesys Cloud CX - Scripting (ILT); Genesys Cloud CX - Outbound (ILT); Genesys Cloud - Web Chat; Genesys Cloud - Web Messaging; Genesys Cloud - Agentless Voice Notifications; Introduction to Genesys Cloud for Supervisors - Advanced Management
+ Data Center -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, MSA Storage; Dell PowerEdge servers, Unity, PowerStore; VMware Certified Associate VCTA-DVC; Dell Information Storage Associate - DCA-ISM; Veeam Backup and Recovery and or Veritas Netbackup; Azure Fundamentals.
+ End User Compute -
+ Relevant certifications such as Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified; Teams Administrator Associate; Microsoft Certified Solutions Associate; Server 2016.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
+ Security -
+ Azure Certified Security Engineer / PCNSA / FCA / CCNA Security; Cloud Security certifications and certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar certification in different networking technologies such as CCDP /CCNP Security, JNCIA, ACCA, PCNSE, PCNSA, FCP, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Administrator Associate, is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage) - Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud Networking (Firewalls, LAN, VPN); Automation; MS Office365; Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Moderate level of experience in a technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Moderate level of experience engaging with clients and conducting presentations.
+ Specific Required experience (Specific to Collaboration) -
+ Moderate level experience in technical implementation engineering, specific to Collaboration technologies.
+ Moderate level experience engaging with clients and conducting presentations.
+ Moderate level experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Moderate level experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Moderate level experience with Border Element, media resources, SRST/SRSV.
+ Moderate level working experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Working experience with CME/CUE.
+ Moderate level experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and wireshark.
+ Moderate level experience with Webex Calling solutions.
+ Moderate level experience with voice carrier systems i.e. - Openserv, Neotel, Vodacom, MTN, experience with multi-cluster call manager environments.
+ Moderate level ARC and Call Cabinet experience is advantageous.
+ Specific Required experience (Specific to Networking) -
+ Moderate level of work experience in technical implementation engineering, specific to Networking technologies.
+ Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
+ Moderate level of experience in diagnosis and troubleshooting.
+ Specific Required experience (Specific to Security) -
+ Moderate level experience in SOC Analysis Operations.
+ Moderate level experience in SIEM usage for Moderate level experience in Azure or AWS or GCP.
+ Moderate level experience in Security technologies such as Firewall, IPS, IDS , Proxy etc.
+ Moderate level experience in technical support to clients.
+ Moderate level experience in handling security incidents end to end.
+ Moderate level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools.
+ Moderate level experience in log collection mechanism such as Syslog, Log file, DB API.
+ Moderate level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools.
+ Knowledge in ETL concepts, data processing at scale and data stream pipelines through Terraform.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Associate Cross Technology Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
This role performs configurations, actions installations and attends to break/fix events and works towards associate to professional level certification, whilst at the same time developing business knowledge.
This role is developing proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle.
+ Takes responsibility for problem resolution and troubleshooting during project lifecycle.
+ Escalates complex problems to the relevant third parties.
+ Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover.
+ Compiles and maintain project administration (Time Capture and feedback to stakeholders).
+ Conducts elementary presentations within the customer's organization.
+ Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Developing understanding and appreciation of technical design and business principles.
+ Developing knowledge of fundamental project and administration ability.
+ Displays customer engagement skills.
+ Demonstrate. relevant domain specialist knowledge.
+ Good verbal communication skills.
+ Client focused and display a proactive approach to solving problems.
+ Ability to work under pressure.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or a related field.
+ Collaboration -
+ Valid CCNP Collaboration certification required (Voice certification preferred)
+ Customer experience -
+ NICE plus one additional NICE Engage NCSE and / or NICE Engage NCIE; Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional -
+ Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centers (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya plus one or two additional Avaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration
+ Verint including Workforce Management (WFM); Interactions; Speech
+ Genesys foundational courses - Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics
+ Genesys level 2 - Genesys Cloud CX - Architect (ILT); Genesys Cloud CX - Quality Management (ILT); Genesys Cloud CX - Scripting (ILT); Genesys Cloud CX - Outbound (ILT); Genesys Cloud - Web Chat; Genesys Cloud - Web Messaging; Genesys Cloud - Agentless Voice Notifications; Introduction to Genesys Cloud for Supervisors - Advanced Management
+ Data Center -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, MSA Storage; Dell PowerEdge servers, Unity, PowerStore; VMware Certified Associate VCTA-DVC; Dell Information Storage Associate - DCA-ISM; Veeam Backup and Recovery and or Veritas Netbackup; Azure Fundamentals.
+ End User Compute -
+ Relevant certifications such as Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified; Teams Administrator Associate; Microsoft Certified Solutions Associate; Server 2016.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
+ Security -
+ Azure Certified Security Engineer / PCNSA / FCA / CCNA Security; Cloud Security certifications and certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar certification in different networking technologies such as CCDP /CCNP Security, JNCIA, ACCA, PCNSE, PCNSA, FCP, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Administrator Associate, is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage) - Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud Networking (Firewalls, LAN, VPN); Automation; MS Office365; Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Moderate level of experience in a technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Moderate level of experience engaging with clients and conducting presentations.
+ Specific Required experience (Specific to Collaboration) -
+ Moderate level experience in technical implementation engineering, specific to Collaboration technologies.
+ Moderate level experience engaging with clients and conducting presentations.
+ Moderate level experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Moderate level experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Moderate level experience with Border Element, media resources, SRST/SRSV.
+ Moderate level working experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Working experience with CME/CUE.
+ Moderate level experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and wireshark.
+ Moderate level experience with Webex Calling solutions.
+ Moderate level experience with voice carrier systems i.e. - Openserv, Neotel, Vodacom, MTN, experience with multi-cluster call manager environments.
+ Moderate level ARC and Call Cabinet experience is advantageous.
+ Specific Required experience (Specific to Networking) -
+ Moderate level of work experience in technical implementation engineering, specific to Networking technologies.
+ Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
+ Moderate level of experience in diagnosis and troubleshooting.
+ Specific Required experience (Specific to Security) -
+ Moderate level experience in SOC Analysis Operations.
+ Moderate level experience in SIEM usage for Moderate level experience in Azure or AWS or GCP.
+ Moderate level experience in Security technologies such as Firewall, IPS, IDS , Proxy etc.
+ Moderate level experience in technical support to clients.
+ Moderate level experience in handling security incidents end to end.
+ Moderate level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, decoys, and other security tools.
+ Moderate level experience in log collection mechanism such as Syslog, Log file, DB API.
+ Moderate level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots, and other security tools.
+ Knowledge in ETL concepts, data processing at scale and data stream pipelines through Terraform.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8