825 Technical Delivery jobs in Malaysia

Job Description

As a Campaign Manager ,

you’ll work closely with your business team to help design, execute, and manage cross-channel marketing programs on behalf of our clients, working with various technology platforms and vendor partners. We are looking for a detail-oriented and proactive

Adobe Campaign Manager

to manage day-to-day operations for marketing campaigns that leverage

Adobe Real-Time CDP (RTCDP)

and

Adobe Campaign v8 . This role combines audience strategy, execution oversight, and coordination between cross-functional teams to deliver high-performing, compliant, and customer-centric campaigns. You will own the

end-to-end campaign process , from audience readiness through RTCDP to delivery orchestration in Campaign v8, ensuring operational excellence and measurable outcomes. Responsibilities

1. Campaign Planning & Execution Manage the full

campaign lifecycle

across email, SMS, push, and other channels—from briefing to launch to reporting. Collaborate with marketing stakeholders to understand campaign goals and translate them into executable workflows and audience strategies. Oversee campaign setup, proofing, approvals, test sends, and final deployment in

Adobe Campaign v8 . 2. Audience Management (via Adobe RTCDP) Work with data and segmentation teams to define and request

audiences

within Adobe RTCDP, ensuring timely delivery and alignment to campaign logic. Validate audience counts, logic, and targeting criteria before handoff to Campaign v8. Coordinate audience refresh schedules and real-time updates for ongoing or trigger-based campaigns. 3. Operational Coordination Act as the

orchestration lead , managing timelines, dependencies, assets, and approvals across campaign stakeholders. Coordinate with

Creative, DataOps, QA, Legal/Compliance , and channel teams to ensure on-time and error-free execution. Maintain a

central campaign calendar , working closely with planners and product teams to avoid collisions or overlaps. 4. QA, Testing & Deployment Oversight Conduct or oversee comprehensive

quality assurance

of audience targeting, personalization logic, dynamic content rendering, and tracking tags. Ensure all

approvals

are captured before live deployment. Oversee deployment windows and real-time monitoring of campaign sends; escalate issues promptly. 5. Data Compliance & Governance Ensure all campaigns comply with internal governance policies and regional data privacy regulations (GDPR, CCPA, etc.). Coordinate with data governance leads to apply appropriate

consent, opt-out, and suppression

logic in segmentation and delivery processes. Manage

seed lists , proofs, and audit logs as part of operational documentation. 6. Reporting & Optimization Partner with analytics teams to interpret performance reports and derive insights for future optimization. Track

operational KPIs

like send success rate, delivery errors, and execution timelines to improve campaign efficiency. Maintain documentation and retrospectives for all major campaigns and apply learnings to future executions. Day-to-day, your role includes: Executing cross-channel execution for marketing communications on CRM Platform(s) including email, SMS, and Push Notifications Performing basic hygiene QC of test cases on out-going email, SMS or Push Notifications messages Collaborating with internal teams effectively to understand the CRM journey and stakeholder(s) perspective on delivering CRM journey activation Collaborating with internal teams to ensure CRM key performance indicators within CRM platform(s) are captured and monitored Contributing insights as a participating team member to improve support processes, reducing delivery time, and improving delivery satisfaction Participating in improving CRM service delivery processes, such as automating manual processes and increase service capabilities. Working in an Agile team that owns integral parts of the system, designing and delivering quality stable solutions Performing ongoing CRM platform administration Experience working in iterative projects, and with deployment strategies/processes (staging/testing environment vs. production/live environment) Leverage available documentation, training, team resources, and vendor support teams to administer CRM platform(s) Supporting debugging, monitoring, and control during production, go-live and post-launch phases Lead & train the junior Qualifications

5–6 years of experience in

campaign operations ,

CRM marketing , or

MarTech project management , ideally within enterprise environments. Strong hands-on experience with

Adobe Campaign v8

or v7/classic. Familiarity with

Adobe RTCDP

and audience activation processes. Understanding of

audience segmentation, campaign logic, personalization, and lifecycle marketing strategies . Strong project management and coordination skills across cross-functional teams. High attention to detail and a structured approach to QA, documentation, and process governance. Preferred Qualifications Certification on

Adobe Campaign V8

and or

RTCDP Experience with

Adobe Experience Platform (AEP) , especially Query Service, Segment Builder, and Identity Services. Basic proficiency in

HTML, SQL, JavaScript , or understanding of dynamic content scripting in Campaign v8. Experience in

regulated industries

such as finance, telecom, or healthcare is a plus. Hands-on experience with one or more of the following CRM platforms: Salesforce Marketing Cloud (including Journey Builder and Email Studio) Marketing Cloud Account Engagement (formerly Pardot) Netcore Cloud Mailchimp HubSpot Braze Demonstrating knowledge of email marketing best practices, email databases, segmentation and matrix. Experience in advertising/marketing, building EDM, and maintaining customisations on CRM platform Familiarity with

JIRA, Workfront, Confluence , or similar project tracking tools. Proficient and familiar working in a technical & digital environment. Proficient with Microsoft business applications (Word, Excel, PowerPoint). Detail oriented, organized, and a multi-tasker. Understanding or interest in event-driven services, automation and continuous delivery. The ability to work productively as part of an Agile team. Ability to work independently, and collaboratively in a cross-cultural and global environment. A desire to continually improve how you and your teamwork. The ability to document and communicate clearly and effectively with your team, managers, and stakeholders. Knowledge in best practices including data security requirements, CAN SPAM compliance, etc. is an added advantage. Prepare training for the team member to learn and pick up new technologies. Got what it takes? We’d love to hear from you. Digitas is an equal opportunity employer. Additional Information

Generous leave entitlements, including birthday leave, rest day and family care leave. Office closure for World Mental Health Day 10th October. Additional Company closure for all 4 major festive Celebrations Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care. Life and personal accident insurance and group hospitalization and surgery. A hybrid working schedule and with Friday disconnects. Rest Relax & Recharge - office closure last week of December every year. Phone Allowance

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Job Responsibilities

The Technical Delivery Manager will oversee the implementation, operation, and ongoing management of the electronic signature platform, specifically focusing on DocuSign integration within the organization. This role requires a strong technical background in software delivery, leadership in managing cross-functional teams, and an in-depth understanding of DocuSign’s features, including API integrations and user management. The TDM will ensure that the platform operates efficiently and meets the needs of the business, providing secure and compliant electronic signature capabilities.

Key Responsibilities:

• Lead the design, implementation, and support of the electronic signature platform using DocuSign.
• Manage a team of developers, architects, and support staff to deliver seamless integrations with other business systems.
• Oversee the full lifecycle of DocuSign projects, from requirement gathering to production release and post-launch support.
• Coordinate with business stakeholders to ensure the platform meets business requirements and compliance standards.
• Develop and manage timelines, budgets, and resource allocation for platform implementation and upgrades.
• Ensure platform scalability, security, and adherence to industry best practices.
• Manage DocuSign API integrations, including configuring templates, webhooks, and permission profiles.
• Collaborate with compliance, legal, and IT teams to ensure platform security and adherence to regulatory requirements.
• Provide training and support to internal users and stakeholders.
• Ensure continuous monitoring, maintenance, and optimization of the platform.

Job Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience managing technology delivery in large-scale enterprise environments.
• Proven experience with DocuSign or other electronic signature platforms.
• Strong understanding of DocuSign API integration, webhooks, and workflow automation.
• Experience with RESTful services, JSON, and Spring Boot is a plus.
• Knowledge of security protocols, compliance standards, and best practices for electronic signatures.
• Excellent leadership, communication, and project management skills.
• Ability to manage multiple projects simultaneously and deliver on tight deadlines.
• Experience with vendor management and contract negotiations.
• Familiarity with other electronic signature platforms.
• Experience in the financial or banking industry.

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As a Technical Delivery Manager (TDM), you will be extensively involved and responsible for the end-to-end software development lifecycle and support for all work transitioned from Group.

This includes projects, quarterly change requests, and L3 production fixes.

You will anchor key engagements with various stakeholders, from analysis and design to development, implementation, release management, testing, and support for the domain area of PRO.

• Delivery Management: You will be responsible for the project technical delivery and quality assurance of the team's output, ensuring conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the group domain team to plan and manage transitioned deliverables.
• Support the Team: Build up the right capabilities and people, equip them with the skills, tools, and standard approaches to deliver functional excellence, and ensure they are deployed to value-creation opportunities - sometimes in long-term roles supporting the business, but more often to small, independent squads.
• Build Capabilities: Responsible for building a "capability" to support a value-creation line: hiring and developing talent ; shepherding people along their career paths; evaluating and promoting people; and building standard tools, methods, and ways of working in collaboration with the Chapters and the Platform/Tribe Coaches. Deploy talented people to appropriate squads based on their expertise and demonstrated competence.
• Manage By Empowering: Manage external (vendors) and internal resources, evaluate, promote, coach, and develop your team without traditional direct oversight. Supervise day-to-day quality, velocity, productivity, resourcing, and vendor management in collaboration with team members and the Platform/Tribes/Squad business leads. Regular feedback from platform/tribe leaders, team members (Squad Leads), and other colleagues will inform your evaluations.
• Technical Solutions: Act as the point of contact for technical solutions for the applications in scope. Coordinate with 3rd party product vendors and/or integration partners for development and testing where required.
• Reporting and Stakeholder Management: Provide timely updates and report to management. Work with stakeholders to manage and prioritize the overall book of work against the team's capacity.

• Prior experience in implementing/operating large-scale and complex mission-critical solutions, especially in highly secured environments (e.g., financial services) with a good understanding of various payment functions (validation, processing) and corresponding technical solutions.
• Experience developing or working on Swift applications - Alliance Messaging Hub (AMH), Swift Alliance Gateway (SAG), or integration with Swift GBI and understanding of MX/MT messaging formats.
• Understanding of Agile and DevOps practices.

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As a Technical Delivery Manager (TDM), you will be extensively involved and responsible for the

end-to-end software development lifecycle

and support for all work transitioned from Group.

This includes projects,

quarterly change requests, and L3 production fixes.

You will anchor key engagements with various stakeholders, from analysis and design to development, implementation, release management, testing, and support for the domain area of PRO.

Delivery Management: You will be responsible for the project technical delivery and quality assurance of the team's output, ensuring conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the

group domain team

to plan and manage transitioned deliverables. Support the Team: Build up the right capabilities and people, equip them with the skills, tools, and standard approaches to deliver functional excellence, and ensure they are deployed to value-creation opportunities - sometimes in long-term roles supporting the business, but more often to small, independent squads. Build Capabilities: Responsible for building a "capability" to support a value-creation line:

hiring and developing talent ; shepherding people along their career paths; evaluating and promoting people; and building standard tools, methods, and ways of working in collaboration with the Chapters and the Platform/Tribe Coaches. Deploy talented people to appropriate squads based on their expertise and demonstrated competence. Manage By Empowering: Manage external (vendors) and internal resources, evaluate, promote, coach, and develop your team without traditional direct oversight. Supervise day-to-day quality, velocity, productivity, resourcing, and vendor management in collaboration with team members and the Platform/Tribes/Squad business leads. Regular feedback from platform/tribe leaders, team members (Squad Leads), and other colleagues will inform your evaluations. Technical Solutions: Act as the point of contact for technical solutions for the applications in scope. Coordinate with 3rd party product vendors and/or integration partners for development and testing where required. Reporting and Stakeholder Management: Provide timely updates and report to management. Work with stakeholders to manage and prioritize the overall book of work against the team's capacity. Prior experience in implementing/operating large-scale and complex mission-critical solutions, especially in highly secured environments (e.g., financial services) with a good understanding of various payment functions (validation, processing) and corresponding technical solutions. Experience developing or working on

Swift applications - Alliance Messaging Hub

(AMH), Swift Alliance Gateway (SAG), or integration with Swift GBI

and understanding of MX/MT messaging formats. Understanding of Agile and DevOps practices.

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Job Responsibilities

The Technical Delivery Manager will oversee the implementation, operation, and ongoing management of the electronic signature platform, specifically focusing on DocuSign integration within the organization. This role requires a strong technical background in software delivery, leadership in managing cross-functional teams, and an in-depth understanding of DocuSign’s features, including API integrations and user management. The TDM will ensure that the platform operates efficiently and meets the needs of the business, providing secure and compliant electronic signature capabilities. Key Responsibilities: Lead the design, implementation, and support of the electronic signature platform using DocuSign. Manage a team of developers, architects, and support staff to deliver seamless integrations with other business systems. Oversee the full lifecycle of DocuSign projects, from requirement gathering to production release and post-launch support. Coordinate with business stakeholders to ensure the platform meets business requirements and compliance standards. Develop and manage timelines, budgets, and resource allocation for platform implementation and upgrades. Ensure platform scalability, security, and adherence to industry best practices. Manage DocuSign API integrations, including configuring templates, webhooks, and permission profiles. Collaborate with compliance, legal, and IT teams to ensure platform security and adherence to regulatory requirements. Provide training and support to internal users and stakeholders. Ensure continuous monitoring, maintenance, and optimization of the platform. Job Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field. 5+ years of experience managing technology delivery in large-scale enterprise environments. Proven experience with DocuSign or other electronic signature platforms. Strong understanding of DocuSign API integration, webhooks, and workflow automation. Experience with RESTful services, JSON, and Spring Boot is a plus. Knowledge of security protocols, compliance standards, and best practices for electronic signatures. Excellent leadership, communication, and project management skills. Ability to manage multiple projects simultaneously and deliver on tight deadlines. Experience with vendor management and contract negotiations. Familiarity with other electronic signature platforms. Experience in the financial or banking industry.

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Company Description

Digitas is The Connected Marketing Agency, committed to helping brands better connect with people through Truth. Connection. Wonder. With diverse expertise in data, strategy, creative, media, and tech, we work across capabilities and continents to make better connections and achieve ambitious outcomes through ideas that excite, provoke and inspire. Curious and fully transparent, we are always examining real human behavior to create authentic connections—between brands and consumers, clients and partners, and ideas and outcomes. Digitas has 3,300 employees across 12 countries and 24 offices, with an extended network via Publicis Media of over 23,500 employees present in more than 100 countries worldwide. To connect with Digitas or learn more, visit

Job Description

Digitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.Paving the way is our Marketing Operations group, comprised of experts in cross-channel execution, data management, process design, assessment methodology, CRM, marketing automation, email tool implementation andusage, and data capture across all marketing channels.

The Marketing Operations team is dedicated to helping us transform the marketing landscape by bridging process and technology platforms to align with client creative, strategy, and business goals. To help with this, we’re looking for an outstanding CRM Administrator – someone who is passionate about how technology and marketing, working together tostrategically solve our clients’ business challenges.

Sound like you? Read on.

Responsibilities

What you’ll do:

As a CRM Administrator, you’ll work closely with your manager to help design, execute, and manage cross-channel marketing programs on behalf of our clients, working with various technology platforms and vendor partners.Day-to-day, your role includes:

• Executing cross-channel execution for marketing communications on CRM Platform(s) including email, SMS, and Push Notifications
• Performing basic hygiene QC of test cases on out-going email, SMS or Push Notifications messages
• Collaborating with internal teams effectively to understand the CRMjourney and stakeholder(s) perspective on delivering CRM journey activation
• Collaborating with internal teams to ensure CRM key performance indicators within CRM platform(s) are captured and monitored ontributing insights as a participating team member to improve supportprocesses, reducing delivery time, and improving delivery satisfaction
• Participating in improving CRM service delivery processes, such as automating manual processes and increase service capabilities.
• Working in an Agile team that owns integral parts of the system, designing and delivering quality stable solutions
• Performing ongoing CRM platform administration
• Experience working in iterative projects, and with deployment strategies/processes (staging/testing environment vs. production/live environment)
• Leverage available documentation, training, team resources, and vendor support teams to administer CRM platform(s)
• Supporting debugging, monitoring, and control during production, go-live and post-launch phases

Qualifications

We’re looking for strong, impactful work experience, which typically includes:

• A diploma/degree in related field, and 3 to 5 years of experience in advertising, direct marketing environment with data-oriented responsibility
• HTML & CSS basics.
• Proficient in technical HTML/CSS execution
• Proficient in managing and creating outputs from creative source to CRMcompliant assets
• Demonstrating knowledge of email marketing best practices, email databases, segmentation and matrix
• Experience in advertising/marketing, building EDM, and maintaining customisations on CRM platform
• Proficient and familiar working in a technical & digital environment
• Proficient with Microsoft business applications (Word, Excel, PowerPoint)
• Detail oriented, organized, and a multi-tasker
• Understanding or interest in event-driven services, automation and continuous delivery
• The ability to work productively as part of an Agile team
• Ability to work independently, and collaboratively in a cross-cultural and global environment
• A desire to continually improve how you and your teamwork
• The ability to document and communicate clearly and effectively with your team, managers, and stakeholders
• Salesforce Administrator Certification Desirable
• Knowledge in best practices including data security requirements, CAN SPAM compliance, etc. is an added advantage
• As training will be provided, willing to learn and pick up new technologies.

Additional Information

• Generous leave entitlements, including birthday leave, rest day and family care leave.
• Office closure for World Mental Health Day 10th October.
• Additional Company closure for all 4 major festive Celebrations
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
• Life and personal accident insurance and group hospitalization and surgery.
• A hybrid working schedule and with Friday disconnects.
• Rest Relax & Recharge - office closure last week of December every year.
• Phone Allowance

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Designation: Technical Delivery Manager (Channels) for Leading Bank in Malaysia.Location: Kuala Lumpur, Wilayah Persekutuan, MY, 59200

Job Responsibilities

As a Technical Delivery Manager (TDM) for Core Banking, specializing in Host Integration.
You will be responsible to collaborate, engage and work with stakeholders from project inception, analysis, design, development, testing to pre- and post-deployment phases. Key objective is to ensure good quality and smooth delivery of core banking enhancements that are fully in compliance with mandated framework and guidelines.

Your work will include development, configuration and deployment for Application to Host Integration and Alert Notification applications.

Role will involve management of project technical delivery with a view for end-to-end flow, requirements management, active engagement/participation in design and development, management of testing requirements, and planning for deployment and support.

• Project delivery management.
• Plan technical deliverables (including any system enhancements and upgrades) to meet Project’s requirements within allocated budget.
• Manage and coordinate across different application teams to manage technical dependencies of the solution.
• Monitor and manage risks/issues related to technical delivery.
• Provide status update related to technical delivery.
• Report to Program and/or Project Manager for the strategic programs.
• Partner with Functional Business Analysts, System Analysts & subject matter experts to understand and implement functional and technical requirements.
• Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment.
• Partner with Domain Architects, Development Manager, and Security Architect to ensure solution design complies with enterprise design principles, security and control standards.
• Partner with Development Manager in managing application teams to build the enhancements.
• Partner with Test Manager to ensure completion of SIT, UAT testing, performance/load testing and application security testing with quality results.
• Work with IT Security team to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan.
• Prepare technical implementation plan across application teams.
• Coordinate technical implementation activities across application teams to ensure production cutover and adequate post-implementation support.

Job Requirements

• Bachelor’s Degree in related Information Technology disciplines.
• At least 6 years of experience in Core Banking application/ Information Technology.
• System Knowledge in Host Integration or Alert Notification applications (notification such as SMS, E-mail & etc).
• Team management and communication skills to manage technical and non-technical stakeholders across multiple business unit.
• Technical knowledge in AS400/DB2 architecture, RPG, COBOL programming and ALDON.
• Experience in end-to-end SDLC and system delivery management for Project implementation or change request.

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Project description

Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants to be part of the projectThe Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Malaysia and overseas branches.The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.The selected resource will be working in a newly setup technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

Responsibilities

• Technical Delivery Manager for Silverlake Core Banking solution
• Plan, oversee & coordinate implementation of technical deliverables (incl. enhancements & upgrades) to meet project requirements within budget
• Partner with System Analysts & SMEs to understand and implement functional and technical requirements
• Partner with domain architects, dev. managers, security architects to ensure solution complies with enterprise design & security standards
• Coordinate with test managers to ensure completion of testing activities (SIT, UAT, app security testing etc) with quality results

SKILLS

Must have

• 6-9 years of relevant working experience as Project/Delivery Manager for large scale or medium complex projects with end-to-end project scope, preferably in global organizations within the financial industry
• Hands-on with Silverlake Core Banking System
• Knowledge and experience in project management including planning, execution, monitoring, quality & cost control and risk management
• Profound IT knowledge preferably in financial service organizations with expertise in application development
• Experience of managing complex system integration or migration projects
• Experience of managing projects with mix of Agile and traditional iterative models

Nice to have

NA

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Designation: Technical Delivery Manager (Channels) for Leading Bank in Malaysia. Location:

Kuala Lumpur, Wilayah Persekutuan, MY, 59200 Job Responsibilities

As a Technical Delivery Manager (TDM) for Core Banking, specializing in Host Integration. You will be responsible to collaborate, engage and work with stakeholders from project inception, analysis, design, development, testing to pre- and post-deployment phases. Key objective is to ensure good quality and smooth delivery of core banking enhancements that are fully in compliance with mandated framework and guidelines. Your work will include development, configuration and deployment for Application to Host Integration and Alert Notification applications. Role will involve management of project technical delivery with a view for end-to-end flow, requirements management, active engagement/participation in design and development, management of testing requirements, and planning for deployment and support. Project delivery management. Plan technical deliverables (including any system enhancements and upgrades) to meet Project’s requirements within allocated budget. Manage and coordinate across different application teams to manage technical dependencies of the solution. Monitor and manage risks/issues related to technical delivery. Provide status update related to technical delivery. Report to Program and/or Project Manager for the strategic programs. Partner with Functional Business Analysts, System Analysts & subject matter experts to understand and implement functional and technical requirements. Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment. Partner with Domain Architects, Development Manager, and Security Architect to ensure solution design complies with enterprise design principles, security and control standards. Partner with Development Manager in managing application teams to build the enhancements. Partner with Test Manager to ensure completion of SIT, UAT testing, performance/load testing and application security testing with quality results. Work with IT Security team to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan. Prepare technical implementation plan across application teams. Coordinate technical implementation activities across application teams to ensure production cutover and adequate post-implementation support. Job Requirements

Bachelor’s Degree in related Information Technology disciplines. At least 6 years of experience in Core Banking application/ Information Technology. System Knowledge in Host Integration or Alert Notification applications (notification such as SMS, E-mail & etc). Team management and communication skills to manage technical and non-technical stakeholders across multiple business unit. Technical knowledge in AS400/DB2 architecture, RPG, COBOL programming and ALDON. Experience in end-to-end SDLC and system delivery management for Project implementation or change request.

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