What Jobs are available for Technical Delivery in Malaysia?

Key Responsibilities:

• Lead the investigation, evaluation and implementation of next generation technologies, especially generative AI, to help drive productivity and quality gains in technical authoring
• Define and execute the documentation strategy, standards, and vision for the technical authoring function in line with our SaaS development release cadence.
• Manage a team of technical authors, supporting development, coaching, and resource planning.
• Own and evolve content management systems (e.g., Madcap Flare), publishing workflows, and CI/CD pipeline integration.
• Ensure consistency, clarity, and usability of content across the product suite through quality assurance and review processes.
• Develop templates, reusable components, and scalable practices to support content re-use and efficiency.
• Monitor and act on documentation feedback, usage analytics, and support insights to improve quality and discoverability.
• Champion user-centered content design and accessibility standards.
• Contribute to cross-functional initiatives around onboarding, support, and customer success enablement.

Requirement : 

• Bachelors or Masters degree in Technical Communication, Computer Science, or a related field.
• 7+ years of experience in technical documentation with 2+ years in a leadership or senior content strategy role.
• Demonstrated success managing technical authoring functions or teams in a product-centric environment.
• Expertise in content tooling (e.g., Madcap Flare, DITA, HTML/CSS, Markdown) and automated publishing workflows.
• Strong leadership, project management, and stakeholder collaboration skills.
• Deep understanding of documentation usability, accessibility, and user-centered design principles.
• Experience working in Agile development environments and influencing cross-functional delivery planning.
• Ability to drive quality, consistency, and scalability across documentation practices.
  

Skills required:

• Proactive, organized and able to work independently while collaborating closely with marketing and product teams
• Strong visual sense with attention to layout, typography, consistency and detail
• Takes ownership and shows strong sense of responsibility
• Able to manage time and deadlines independently

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology professional, you will be responsible for AI/ML and Generative AI solutions:
- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies
- Acting as a trusted advisor to customers on industry trends and emerging technologies
- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 3+ years experience in cloud architecture and implementation.
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- AI/ML and Generative AI solution design, architecture and implementation experience.
- Experience in overseeing technical architecture and alignment with enterprise standards.
Preferred Qualifications
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., SageMaker, AmazonQ, Amazon Nova, EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Delivery Manager
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 16 Oct 2025
Why join us?
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Delivery Manager.
WPB Global Transformation Project Managers/Delivery Managers plan, mobilise and direct projects of high complexity and scale from project definition to closure. They are responsible for the end-to-end planning and delivery of one or more projects proactively balancing scope, schedule, budget, risks, team, outcomes and benefits. Projects can be standalone or form part of a programme. They are responsible to support WPB in delivering business outcomes through successful project/ programme delivery. They work closely with the Business, Product Owners, Technologies, Programme Managers and Global Portfolio Management Office to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviours.
What you'll do:
Delivery Managers will often play a people / team management role within the projects / programmes they work on. As members of the WPB Global Transformation management team, they will also have line management responsibility for a group of more junior resources within their resource pool (as related to their job family). i.e., Alongside project delivery responsibilities, the Delivery Manager may have a line responsibility for a pool of junior Delivery Managers or Business Analyst (people management, performance management, resource management and professional development).
Value Creation:
+ Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
+ Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in HSBC Change Framework. Identifies and intervenes where there is slippage and variance from plan.
+ Plans and analyses costs, tracking operating and capital spend, and tracks reporting to financial business case commitments.
+ Oversees the tracking of project/s risks/issues/dependencies, assesses the impact on the benefit realisation for the project/s and takes action to minimise impact, actively challenging and removing obstacles.
+ Influences and collaborates with stakeholder and business partners to drive the right project outcomes. Represents the project team at discussions regarding project prioritisation and to create buy-in for risk mitigation and contingency plans.
+ Obtains sponsor and stakeholder buy in to plans, key commitments and changes against baseline as they arise.
+ Obtains sponsor and stakeholder sign-off for deliverables, formally closes project, assesses stakeholder satisfaction, and captures feedback. Captures key learns from each project and feeds back into Global Change Delivery methodologies and best practice.
+ Articulates to stakeholders the targeted benefits and takes joint responsibility for benefits realisation.
+ Manages the business sponsor, working with them to ensure project deliverables are met.
+ Plans and manages the implementation of the change, to ensure business benefits are realised and that the transition from current state to target state is smooth. Ensuring that the organisation and other change audiences are ready, willing and able to function in the new business environment.
+ Works closely with delivery partners on planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects and programmes.
+ Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success.
+ Promotes pace and energy within the team and leads by example.
Operational Performance:
+ Produce a well-defined project plan in Clarity, dictate the key milestones and assign responsibilities/resources.
+ Demonstrates effective financial skills to develop a detailed business case, including investments, detailed benefits and link to overall finances of the business.
+ Demonstrate familiarity to WPB Agile Ways of Working.
+ Develops and/or reviews estimates and estimating assumptions for the project's schedule, effort, and cost using established Global Change Delivery estimating models, best practices, and past experience.
+ Mobilises the project team and allocates tasks and roles.
+ Provides timely reports on project status, risks and issues, evaluating project performance based on management information.
+ Manages and reports on the project budget, acting on any variance.
+ Manages and reports project risks, issues and dependencies.
+ Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered.
+ Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken.
+ Collaborates with stakeholders to define the project strategy and develops a roadmap ensuring all constraints of time/resources are met.
+ Ensures project teams follow quality assurance processes and HSBC Change Framework. Ensures governance processes and decisions are applied consistently, including:
+ Engaging the project sponsor and stakeholders effectively.
+ Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports. Using the committee as the first point of escalation.
+ Seeks project quality assurance, acting on recommendations.
+ Use WPB Global Transformation team for standardised project metrics and reporting driven out of Clarity. Management by exception of budget and schedule variance. Ensuring accurate and responsible status reporting. Escalating, co-ordinating any mitigants or remedial action.
+ Plans and executes regular tollgates in line with HSBC Change Framework.
+ Direct the project approach, staffing, responsibilities, and schedule to drive maximum productivity.
Capability and People Development:
+ Identifies and shares the resource requirements of the project, to the Programme Manager and/or Head of Resource Practice requesting the appropriate skill set and/or experience.
+ Ensure effective and appropriate resource on the project team and forming an effective project team, with the right blend of skills and good working relationships.
+ Ensuring good project induction and orientation - i.e. the team understand the project context and content, the importance of stakeholder management and wider programme goals.
+ Defines high level responsibilities and objectives for members of their project team.
+ Provides regular constructive feedback and coaching to individuals to improve their performance and support their development and career progression. Hold 1:1 discussions at least once every fortnight.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalisation and development of our teams.
+ Maintain a strong focus on people development and ensure project resources receive any necessary training and support, particularly on the HSBC Change Framework.
+ Outside of the project context, the Delivery Manager will have line responsibility for a pool of junior Delivery Managers and Business Analysts, typically this will involve, functional management, performance management, resource management and professional development, by setting and agreeing objectives with the Line Manager and coaching as and when required.
+ Drive a performance management based culture to improve and drive efficiencies and performance including the effective management of underperformers.
+ Promotes the Group's Values and strategy by creating a positive work environment and promoting teamwork to drive engagement.
What you will need to succeed in the role:
Knowledge:
+ Excellent understanding of the project lifecycle.
+ Excellent understanding of HSBC Change Framework and best practice techniques.
+ Familiar with Agile Ways of Working and tools.
+ A thorough understanding of the purpose, value, culture and fundamentals of Global Change Delivery.
+ Strong understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders.
Experience:
+ Extensive project management skills and experience of managing large and complex projects.
+ Strong people manager and broad experience in managing large teams of different work streams.
+ Multiple strong examples of the delivery of on time and on budget projects that achieve business case stated outcomes - a driver with bias towards delivery at pace and controlling project outcomes.
+ In depth experience of working in a banking environment and change projects.
+ Good stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realisation.
+ Implementation, change management and benefits realisation.
Capabilities:
+ Planning and Plan Management.
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Portfolio Definition and Planning.
+ Process Re-engineering.
+ Risk and Issues Management.
+ Global Mindset.
+ Customer Empathy.
+ Decision Making.
+ Commerciality.
+ Lead Self and Others.
+ Business Analysis and Design.
+ Business Case and Benefits Realisation.
+ Change and Implementation Management.
+ Financial and Budget Management.
+ Tracking, Reporting and Governance.
+ Stakeholder Management.
+ Impactful communication.
+ Resource and Team Management.
+ Delivery at Pace.
+ Embracing change.
+ Achieving excellence.
+ Collaboration.
+ Problem solving and Critical Thinking.
+ Consultancy.
+ Innovation and Idea Management.

Delivery Manager
Brand: HSBC
Area of Interest: Operations
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188
Work style: Hybrid Worker
Date: 24 Oct 2025
Why join us?
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Delivery Manager.
WPB Global Transformation Project Managers/Delivery Managers plan, mobilise and direct projects of high complexity and scale from project definition to closure. They are responsible for the end-to-end planning and delivery of one or more projects proactively balancing scope, schedule, budget, risks, team, outcomes and benefits. Projects can be standalone or form part of a programme. They are responsible to support WPB in delivering business outcomes through successful project/ programme delivery. They work closely with the Business, Product Owners, Technologies, Programme Managers and Global Portfolio Management Office to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviours.
What you'll do:
+ Delivery Managers will often play a people / team management role within the projects / programmes they work on. As members of the WPB Global Transformation management team, they will also have line management responsibility for a group of more junior resources within their resource pool (as related to their job family). i.e., Alongside project delivery responsibilities, the Delivery Manager may have a line responsibility for a pool of junior Delivery Managers or Business Analyst (people management, performance management, resource management and professional development).
Value Creation:
+ Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
+ Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in HSBC Change Framework. Identifies and intervenes where there is slippage and variance from plan.
+ Plans and analyses costs, tracking operating and capital spend, and tracks reporting to financial business case commitments.
+ Oversees the tracking of project/s risks/issues/dependencies, assesses the impact on the benefit realisation for the project/s and takes action to minimise impact, actively challenging and removing obstacles.
+ Influences and collaborates with stakeholder and business partners to drive the right project outcomes. Represents the project team at discussions regarding project prioritisation and to create buy-in for risk mitigation and contingency plans.
+ Obtains sponsor and stakeholder buy in to plans, key commitments and changes against baseline as they arise.
+ Obtains sponsor and stakeholder sign-off for deliverables, formally closes project, assesses stakeholder satisfaction, and captures feedback. Captures key learns from each project and feeds back into Global Change Delivery methodologies and best practice.
+ Articulates to stakeholders the targeted benefits and takes joint responsibility for benefits realization.
+ Manages the business sponsor, working with them to ensure project deliverables are met.
+ Plans and manages the implementation of the change, to ensure business benefits are realised and that the transition from current state to target state is smooth. Ensuring that the organisation and other change audiences are ready, willing and able to function in the new business environment.
+ Works closely with delivery partners on planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects and programmes.
+ Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success.
+ Promotes pace and energy within the team and leads by example.
Operational Performance:
+ Produce a well-defined project plan in Clarity, dictate the key milestones and assign responsibilities/resources.
+ Demonstrates effective financial skills to develop a detailed business case, including investments, detailed benefits and link to overall finances of the business.
+ Demonstrate familiarity to WPB Agile Ways of Working.
+ Develops and/or reviews estimates and estimating assumptions for the project's schedule, effort, and cost using established Global Change Delivery estimating models, best practices, and past experience.
+ Mobilises the project team and allocates tasks and roles.
+ Provides timely reports on project status, risks and issues, evaluating project performance based on management information.
+ Manages and reports on the project budget, acting on any variance.
+ Manages and reports project risks, issues and dependencies.
+ Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered.
+ Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken.
+ Collaborates with stakeholders to define the project strategy and develops a roadmap ensuring all constraints of time/resources are met.
+ Ensures project teams follow quality assurance processes and HSBC Change Framework. Ensures governance processes and decisions are applied consistently, including:
+ Engaging the project sponsor and stakeholders effectively.
+ Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports. Using the committee as the first point of escalation.
+ Seeks project quality assurance, acting on recommendations.
+ Use WPB Global Transformation team for standardised project metrics and reporting driven out of Clarity. Management by exception of budget and schedule variance. Ensuring accurate and responsible status reporting. Escalating, co-ordinating any mitigants or remedial action.
+ Plans and executes regular tollgates in line with HSBC Change Framework.
+ Direct the project approach, staffing, responsibilities, and schedule to drive maximum productivity.
Capability and People Development:
+ Identifies and shares the resource requirements of the project, to the Programme Manager and/or Head of Resource Practice requesting the appropriate skill set and/or experience.
+ Ensure effective and appropriate resource on the project team and forming an effective project team, with the right blend of skills and good working relationships.
+ Ensuring good project induction and orientation - i.e. the team understand the project context and content, the importance of stakeholder management and wider programme goals.
+ Defines high level responsibilities and objectives for members of their project team.
+ Provides regular constructive feedback and coaching to individuals to improve their performance and support their development and career progression. Hold 1:1 discussion at least once every fortnight.
+ Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalisation and development of our teams.
+ Maintain a strong focus on people development and ensure project resources receive any necessary training and support, particularly on the HSBC Change Framework.
+ Outside of the project context, the Delivery Manager will have line responsibility for a pool of junior Delivery Managers and Business Analysts, typically this will involve, functional management, performance management, resource management and professional development, by setting and agreeing objectives with the Line Manager and coaching as and when required.
+ Drive a performance management based culture to improve and drive efficiencies and performance including the effective management of underperformers.
+ Promotes the Group's Values and strategy by creating a positive work environment and promoting teamwork to drive engagement.
What you will need to succeed in the role:
Knowledge:
+ Excellent understanding of the project lifecycle.
+ Excellent understanding of HSBC Change Framework and best practice techniques.
+ Familiar with Agile Ways of Working and tools.
+ A thorough understanding of the purpose, value, culture and fundamentals of Global Change Delivery.
+ Strong understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders.
Experience:
+ Extensive project management skills and experience of managing large and complex projects.
+ Strong people manager and broad experience in managing large teams of different work streams.
+ Multiple strong examples of the delivery of on time and on budget projects that achieve business case stated outcomes - a driver with bias towards delivery at pace and controlling project outcomes.
+ In depth experience of working in a banking environment and change projects.
+ Good stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realization.
+ Implementation, change management and benefits realization.
Capabilities:
+ Planning and Plan Management.
+ Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.
+ Portfolio Definition and Planning.
+ Process Re-engineering Risk and Issues Management.
+ Global Mindset.
+ Customer Empathy.
+ Decision Making · Commerciality.
+ Lead Self and Others.
+ Business Analysis and Design.
+ Business Case and Benefits Realisation.
+ Change and Implementation Management.
+ Financial and Budget Management.
+ Tracking, Reporting and Governance.
+ Stakeholder Management.
+ Impactful communication.
+ Resource and Team Management.
+ Delivery at Pace.
+ Embracing change.
+ Achieving excellence.
+ Collaboration.
+ Problem solving and Critical Thinking.
+ Consultancy.
+ Innovation and Idea Management.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Delivery Specialist is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.
This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.
The Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.
**Key responsibilities:**
+ Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
+ Acts as the primary point of contact for client inquiries, escalations, and feedback.
+ Understands client business needs and objectives to tailor required services accordingly.
+ Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Collaborates with technical teams to resolve client issues and incidents promptly.
+ Monitors and assesses client satisfaction regularly through feedback mechanisms.
+ Takes proactive measures to address client concerns and continuously improve service quality.
+ Develops account plans and strategies to enhance client engagement and retention.
+ Identifies opportunities for upselling or cross-selling additional services.
+ Manages the implementation of new services, upgrades, and projects for clients.
+ Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
+ Ensures that service delivery aligns with contractual agreements and compliance requirements.
+ Consults with legal team to ensure that all contract escalations are addressed with contract governance.
+ Monitors and reports on contract performance.
+ May oversee financial aspects of client accounts, including budgeting and forecasting.
+ May manage billing and invoicing processes.
+ Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
+ Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
+ Identifies and mitigates risks associated with service delivery and client relationships.
+ Develops contingency plans for potential disruptions.
+ Maintains accurate records, client documentation, and incident reports.
+ Provides regular reports on service performance and client satisfaction to internal and external stakeholders.
**Knowledge, Skills and Attributes:**
+ Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
+ Seasoned analytical mindset, strong initiative, self-driven with a commitment to succeed.
+ Seasoned understanding of managed services, including infrastructure, cloud, security, and support.
+ Seasoned proficiency in project management.
+ Excellent communication, negotiation, and problem-solving skills.
+ Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
+ Seasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing.
+ Seasoned familiarity with ITIL or other IT service management frameworks.
+ Ability to work under pressure and has exceptional organizational skills and attention to detail
+ Ability to work collaboratively with cross-functional teams.
+ Adaptability and a customer-focused mindset.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
+ Relevant ITIL certification preferred.
+ Relevant project management certification (for example, PMP) is preferred.
**Required experience:**
+ Seasoned demonstrated experience in a managed services and/or support services environment.
+ Seasoned demonstrated experience in managed services - service delivery and client management.
+ Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
+ Seasoned demonstrated experience in monitoring contract performance.
+ Seasoned demonstrated experience in managing service delivery projects for clients.
+ Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
+ Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

At Jacobs, we're redefining what's possible by delivering sustainable solutions for critical infrastructure worldwide. Our Water and Dams team leads the design and execution of complex dam projects that enhance water security and resilience across the Americas.
Position Overview
We are seeking a seasoned Dam Delivery Manager to lead the delivery of major dam projects in North and Central America and to support the overall global dam practice. This senior leadership role involves managing multidisciplinary teams (e.g., dams subject matter experts, quality assurance, commercial and program controls) and ensuring the successful execution of large-scale dam construction projects.
Here's what you will be doing
* Lead the delivery of dam projects from concept through commissioning, ensuring compliance with industry standards and client expectations.
* Serve as the primary liaison with clients, regulators, and contractors to ensure project alignment and success.
* Manage technical oversight in dam design, geotechnical investigations, slope stability, seepage analysis, structural integrity, quarries, aggregate production, and thermal cracking control.
* Manage technical oversight of RCC mix design and optimization, placement, compaction, and quality control, ensuring adherence to international standards and safety protocols.
* Mentor and lead multidisciplinary teams to foster collaboration and technical excellence.
* Manage project budgets, schedules, and resources for timely and cost-effective delivery.
* Prepare technical reports, progress updates, and stakeholder presentations.
* Support construction teams with technical clarifications and site inspections.
* Assist client to implement dam safety programs, emergency action plans, and regulatory compliance strategies.
* Bachelor's degree in Civil, Geotechnical, or related Engineering disciplines.
* Minimum 15 years of experience in dam engineering and dam delivery management.
* Experience in earthfill, rockfill, and roller compacted concrete (RCC) dam design and construction.
* Direct experience on at least one project involving RCC dams over 15 meters.
* Demonstrated success in managing complex projects and leading multidisciplinary teams.
* Willingness to commit to a minimum 2-year full-time in-country expatriate assignment in Central America.
* Experience coordinating with stakeholders and environmental agencies.
* Strong leadership and communication skills.
* Professional Engineer (PE) license or equivalent international registration.
Ideally, you'll also have
* Master's degree or PhD in Civil, Geotechnical, or related Engineering disciplines.
* Familiarity with international dam safety standards (ICOLD, FERC, USACE).
* Spanish language proficiency (preferred but not required).
* Experience with design-build contracts (FIDIC or NEC).
* Experience with hydroelectric power.
* Delivered at least one project with capital value of 250M USD or more.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

**Job Description Summary**
The Delivery Manager is a pivotal part of the services organization, who owns the project's Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.
The Delivery Manager provides technical leadership in pre-sales and delivery phases to clients, cross-functional GE Vernova teams and key suppliers to identify and define client business outcomes and continues to manage those relationships to ensure outcomes are met within project constraints. You will play a key leadership role in defining, implementing and maintaining the internal Project Engineering team's best practices and delivery standards across existing and new opportunities.
Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
**Job Description**
**Roles and Responsibilities**
+ Share responsibility with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
+ Accountable for the end-to-end software delivery to meet the schedule, cost and quality commitments.
+ Project Execution control: Build effective Work Breakdown Structures (WBS) as well as accurately track, update, and report task activity progress. Manage project team and activities to drive project deliverables
+ Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
+ Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GE and the customer
+ Utilize software delivery performance measurement tools and indicators (e.g.Smartsheets)
+ Deploy GE Vernova GridOS and Performance solutions to client environments.
+ Fluent in full stack development, backend services, middleware, and presentation layer including UI/UX needs in order to deliver custom integrated solutions to our clients.
+ Collaborate with our Service Engineering development lead during the development cycle to ensure all custom deliverables meet defined needs and standards and are on time and budget.
+ Respond to all client inquiries, bugs, and product ideas for in-flight projects and file tickets for the Product team.
+ Lead the simulation of project scenarios utilising combinations of solutions, configuration, and input data.
+ Perform use case and client specific testing runs and lead factory and site acceptance testing.
+ Automate solution processes and complete workflows using existing API documentation.
+ Analyse and assess data and results of project activities and tasks.
+ Hands-On experience, with certification a plus, in deploying solution to the AWS cloud (GE's and / or the clients).
+ Report on project outcomes and present findings to project partners and stakeholders.
+ Utilize GE Vernova Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)
+ Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
+ Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
+ Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.
+ Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
+ Ensure a smooth transfer to maintenance at project end
+ Engage in Customer management activities with Project Manager
+ Work with Project Manager to report or resolve any process non-conformances in a timely manner
Additional Responsibilities:
+ Technical Leadership of the delivery and implementation of large complex solutions
+ Analyze, define and prioritize Business and Functional requirements and processes and propose technical solutions to meet the business issues and close inefficiency gaps
+ Responsibility for the Business requirements through the entire lifecycle of the project from definition, implementation, test and delivery
+ Create and maintain relationships with key decision makers, stakeholders and 3rd Parties
+ Participate & lead technical requirements workshops
+ Write and present technical proposals and presentations
+ Ability to take ownership of issues and get them resolved using self-driven initiative
**Required Qualifications**
+ Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college experience.
+ You have strong electricity industry knowledge, with 2+ years relevant work experience.
+ You will bring strong analysis skills including requirements elicitation and management skills.
+ You understand how to trace a requirement to a design specification and the test plans / cases.
+ You are comfortable automating processes and utilizing or building scripting solutions to support product solutions.
+ You bring software development experience and a strong understanding of the SDLC and integrating custom solutions into a product, in our case the GE Vernova GridOS and Performance products.
+ You are highly familiar with emerging energy industry trends and implications on utility clients in the area of DER management, distribution planning, IT, SCADA and asset management with a strong background in analysis
**Desired Characteristics**
Teamwork.
+ You are a natural collaborator and demonstrate a "we before me" attitude.
Problem Solving.
+ You can quickly understand and analyze various approaches and processes and are able to configure solutions to client needs given existing product functionality. You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems.
Communication.
+ Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience.
Growth Mindset.
+ You are deeply curious and love to ask questions. You're a lifelong learner.
Client Focus.
+ You enjoy being in front of clients, listening to their needs. You are deeply focused on ensuring their success. You can create powerful user stories detailing the needs of your clients.
Innovation.
+ A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding.
Nice to have:
+ Master's degree.
+ AWS Certification.
+ TOGAF Certification
+ DevOps hands on experience.
+ Cybersecurity hands on experience.
+ Familiarity with cloud-based solutions and deployment activities (Azure and / or GCP)
+ Utility integration experience (E.g. GIS, SCADA, ADMS, OT, OMS etc.)
+ Experience with power system analysis software (egOpenDSS, CYME, Powerfactory, Synergi etc.)
As GE Vernova is a global organization, working across different time zones, and monitoring, reading and responding to contact outside normal working hours can be expected.
As GE Vernova is a global organization, working across different time zones, and monitoring, reading and responding to contact outside normal working hours can be expected.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Job Description Summary**
The Delivery Manager is a pivotal part of the services organization, who owns the project's Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.
The Delivery Manager provides technical leadership in pre-sales and delivery phases to clients, cross-functional GE Vernova teams and key suppliers to identify and define client business outcomes and continues to manage those relationships to ensure outcomes are met within project constraints. You will play a key leadership role in defining, implementing and maintaining the internal Project Engineering team's best practices and delivery standards across existing and new opportunities.
Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
**Job Description**
**Roles and Responsibilities**
+ Share responsibility with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
+ Accountable for the end-to-end software delivery to meet the schedule, cost and quality commitments.
+ Project Execution control: Build effective Work Breakdown Structures (WBS) as well as accurately track, update, and report task activity progress. Manage project team and activities to drive project deliverables
+ Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
+ Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GE and the customer
+ Utilize software delivery performance measurement tools and indicators (e.g.Smartsheets)
+ Deploy GE Vernova GridOS and Performance solutions to client environments.
+ Fluent in full stack development, backend services, middleware, and presentation layer including UI/UX needs in order to deliver custom integrated solutions to our clients.
+ Collaborate with our Service Engineering development lead during the development cycle to ensure all custom deliverables meet defined needs and standards and are on time and budget.
+ Respond to all client inquiries, bugs, and product ideas for in-flight projects and file tickets for the Product team.
+ Lead the simulation of project scenarios utilising combinations of solutions, configuration, and input data.
+ Perform use case and client specific testing runs and lead factory and site acceptance testing.
+ Automate solution processes and complete workflows using existing API documentation.
+ Analyse and assess data and results of project activities and tasks.
+ Hands-On experience, with certification a plus, in deploying solution to the AWS cloud (GE's and / or the clients).
+ Report on project outcomes and present findings to project partners and stakeholders.
+ Utilize GE Vernova Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)
+ Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
+ Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
+ Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.
+ Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
+ Ensure a smooth transfer to maintenance at project end
+ Engage in Customer management activities with Project Manager
+ Work with Project Manager to report or resolve any process non-conformances in a timely manner
Additional Responsibilities:
+ Technical Leadership of the delivery and implementation of large complex solutions
+ Analyze, define and prioritize Business and Functional requirements and processes and propose technical solutions to meet the business issues and close inefficiency gaps
+ Responsibility for the Business requirements through the entire lifecycle of the project from definition, implementation, test and delivery
+ Create and maintain relationships with key decision makers, stakeholders and 3rd Parties
+ Participate & lead technical requirements workshops
+ Write and present technical proposals and presentations
+ Ability to take ownership of issues and get them resolved using self-driven initiative
**Required Qualifications**
+ Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college experience.
+ You have strong electricity industry knowledge, with 2+ years relevant work experience.
+ You will bring strong analysis skills including requirements elicitation and management skills.
+ You understand how to trace a requirement to a design specification and the test plans / cases.
+ You are comfortable automating processes and utilizing or building scripting solutions to support product solutions.
+ You bring software development experience and a strong understanding of the SDLC and integrating custom solutions into a product, in our case the GE Vernova GridOS and Performance products.
+ You are highly familiar with emerging energy industry trends and implications on utility clients in the area of DER management, distribution planning, IT, SCADA and asset management with a strong background in analysis
**Desired Characteristics**
Teamwork.
+ You are a natural collaborator and demonstrate a "we before me" attitude.
Problem Solving.
+ You can quickly understand and analyze various approaches and processes and are able to configure solutions to client needs given existing product functionality. You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems.
Communication.
+ Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience.
Growth Mindset.
+ You are deeply curious and love to ask questions. You're a lifelong learner.
Client Focus.
+ You enjoy being in front of clients, listening to their needs. You are deeply focused on ensuring their success. You can create powerful user stories detailing the needs of your clients.
Innovation.
+ A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding.
Nice to have:
+ Master's degree.
+ AWS Certification.
+ TOGAF Certification
+ DevOps hands on experience.
+ Cybersecurity hands on experience.
+ Familiarity with cloud-based solutions and deployment activities (Azure and / or GCP)
+ Utility integration experience (E.g. GIS, SCADA, ADMS, OT, OMS etc.)
+ Experience with power system analysis software (egOpenDSS, CYME, Powerfactory, Synergi etc.)
As GE Vernova is a global organization, working across different time zones, and monitoring, reading and responding to contact outside normal working hours can be expected.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Job Description Summary**
The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service.
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**Overall responsibilities:**
The overall responsibilities of a Technical Support Team Lead include:
+ Ensure agents follow BD Customer Support protocols
+ Partner with the Customer Support Manager to optimize processes to improve the customer experience, helping drive account expansion and customer renewals
+ Understand and leverage monthly resource utilization metrics, resource planning and resource projections
+ Monitor and drive efficiency in case handling/aging, agent availability, knowledge article utilization, etc.
+ Drive efficient and effective escalation of cases
+ Interact with customers in a professional and enthusiastic manner via verbal and written communication
+ Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude
+ Organize caseload, troubleshoot assigned queue of cases and identify those that need escalation in a high-pressure environment
+ Resolve open tickets and communicate resolution to the client to confirm satisfaction
+ Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers
+ Support the field implementation team to successfully complete installations
+ Support Field Service Technicians in diagnosing and repairing MedBank products
+ Coordinate and execute the shipment of parts and supplies to customers
**Skills, Duties and Tasks particular to the job:**
+ Databases SQL Server (SQL 2008/2012)
+ Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
+ SSIS (SQL Job) exposure/experience
+ SQL Reporting Services
+ OS knowledge
+ Windows Services
+ IIS and Web Applications
+ Running Performance Counters
+ Basic Understanding of Group Policies
+ Security Permissions
+ Ports (Networking/OS)
+ Understanding of XML language
+ Ability to review application and OS logs
+ Active Directory experience or exposure
+ VMware experience or exposure (1+ years)
**Required Soft Skills:**
+ Team leadership
+ Effective interpersonal skills
+ Conflict resolution
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
+ Excellent time management and multitasking skills
+ Strong personal commitment to quality, customer service and patient safety
+ Ability to understand and communicate complex technical systems to a non-technical audience
+ Works well in a team environment
+ Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations
**Qualifications:**
+ Bachelor's Degree preferred
+ Five years of Technical Support experience
+ Healthcare software and hardware experience strongly desired
+ Preferred Certifications - A+, N+ Excellent customer service skills (written and verbal) a must
+ Exceptional attention to detail and organizational skills
+ Ability to work in a fast-paced environment
+ Exceptional ability to interact with customers in a professional and friendly manner, especially in high-stress situations
+ Ability to independently research, troubleshoot, and probe technical hardware and software issues
+ Ability to excel and mentor others in a team environment
+ Ability to work in a remote, home office based environment
+ Strong work ethic and initiative
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
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**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.