287 Technical Administrator jobs in Malaysia

Technical Support Administrator page is loaded Technical Support Administrator Apply locations Remote Malaysia time type Full time posted on Posted 4 Days Ago job requisition id R-101680

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments. To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn. Position Summary The

Technical Support Administrator

is responsible for supporting the Global Service Delivery team with the operational functions of a full-service global organization. The successful candidate will have a very strong work ethic, is well organized, responsive, analytically skilled, a strategic thinker, detail oriented and quality minded. This is an individual contributor role reporting to the Regional Manager in Malaysia. Essential Duties & Responsibilities Assist the Global Service Delivery leadership with projects and day to day team administration of the team. This may include: Reporting (building, refining, and maintain) Monitoring Contingent Workforce engineers Investigating data anomalies Compiling supporting information for client investigations Drive review of and maintenance of Engineer data including Skills Matrix, Job Profiles, Training & other tasks Facilitate the maintenance client data in SharePoint, Salesforce and OneNote Assist new Engineers with HR Onboarding and Training task Monitor & Escalate cases in jeopardy of violating Service Level Agreements Manage and maintain on call schedule in XMatters tool Documenting operational processes, quality expectations, and reporting against expectations Additional Duties & Responsibilities Other job-related duties and responsibilities may be assigned from time to time. Location Remote - Malaysia Education Bachelor's degree or equivalent relevant experience Language Fluent Mandarin or Japanese speaking and writing skills Excellent English speaking and writing skills Experience Experience in a technology-based field Project Management or operations support experience welcomed Skills Assist with and have good working knowledge and experience in reporting using tools such as Salesforce, ServiceNow, Qlik, SharePoint, OneNote, Excel, PowerPoint, etc. Project Management or Operations focused Self-starter, equally as happy to work on their own and in teams Self-confident with ability to work with and influence senior management Very strong work ethic and team player with a positive “do what it takes” attitude Deep understanding and hands-on skills working with Salesforce.com (SFDC CRM Application) a plus Familiarity or experience with ERP systems a plus (SAP, EBS, Oracle Technology) Strong aptitude for utilizing Business Intelligence tools Strong problem solving, organizational and collaboration skills Good analytical skills Excellent written, oral and presentation skills Strong proficiency in MS Office products, especially Excel would be highly regarded Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company

We dream big and innovate boldly.

Colleagues

We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients

We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community

We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees. Similar Jobs (1)

Technical Support Administrator locations Remote Malaysia time type Full time posted on Posted 4 Days Ago

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Technical Support Administrator page is loaded Technical Support Administrator Apply locations Remote Malaysia time type Full time posted on Posted 12 Days Ago job requisition id R-101680

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments. To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn. Position Summary The

Technical Support Administrator

is responsible for supporting the Global Service Delivery team with the operational functions of a full-service global organization. The successful candidate will have a very strong work ethic, is well organized, responsive, analytically skilled, a strategic thinker, detail oriented and quality minded. This is an individual contributor role reporting to the Regional Manager in Malaysia. Essential Duties & Responsibilities Assist the Global Service Delivery leadership with projects and day to day team administration of the team. This may include: Reporting (building, refining, and maintain) Monitoring Contingent Workforce engineers Investigating data anomalies Compiling supporting information for client investigations Drive review of and maintenance of Engineer data including Skills Matrix, Job Profiles, Training & other tasks Facilitate the maintenance client data in SharePoint, Salesforce and OneNote Assist new Engineers with HR Onboarding and Training task Monitor & Escalate cases in jeopardy of violating Service Level Agreements Manage and maintain on call schedule in XMatters tool Documenting operational processes, quality expectations, and reporting against expectations Additional Duties & Responsibilities Other job-related duties and responsibilities may be assigned from time to time. Location Remote - Malaysia Education Bachelor's degree or equivalent relevant experience Language Fluent Mandarin or Japanese speaking and writing skills Excellent English speaking and writing skills Experience Experience in a technology-based field Project Management or operations support experience welcomed Skills Assist with and have good working knowledge and experience in reporting using tools such as Salesforce, ServiceNow, Qlik, SharePoint, OneNote, Excel, PowerPoint, etc. Project Management or Operations focused Self-starter, equally as happy to work on their own and in teams Self-confident with ability to work with and influence senior management Very strong work ethic and team player with a positive “do what it takes” attitude Deep understanding and hands-on skills working with Salesforce.com (SFDC CRM Application) a plus Familiarity or experience with ERP systems a plus (SAP, EBS, Oracle Technology) Strong aptitude for utilizing Business Intelligence tools Strong problem solving, organizational and collaboration skills Good analytical skills Excellent written, oral and presentation skills Strong proficiency in MS Office products, especially Excel would be highly regarded Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company

We dream big and innovate boldly.

Colleagues

We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients

We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community

We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees. Similar Jobs (1)

Technical Support Administrator locations Remote Malaysia time type Full time posted on Posted 12 Days Ago

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Job Responsibility

• To perform day to day general administrative tasks
• Attend to incoming and outgoing phone customer phone calls
• Monitor documents despatch and received
• Recording documents flow and filing
  
  

Job Requirements

• Candidates must possess at least Primary School/Secondary School/SPM/âOâ Level
• Language required: English, Mandarin, Bahasa Malaysia
• Fresh graduates are encouraged to apply
• Computer literate and knowledge in Microsoft Office (Word and Excel)
• Internet savvy
• Excellent communication skills.
  
  

Job Benefits

• EPF
• SOCSO
• Medical claim included
• Annual and medical leave shall be in accordance with the prevailing Labour Law

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The Roundtable on Sustainable Palm Oil (RSPO) is a global partnership to make palm oil sustainable. Today, the RSPO is a global, non-profit organisation with over 6,000 voluntary members across 104 countries and territories, representing every link in the supply chain: oil palm producers, palm oil processors and traders, consumer goods manufacturers, retailers, banks and investors, environmental or nature conservation non-governmental organisations (NGOs), and social or developmental NGOs.

At RSPO, we believe that our success is built by the passion, dedication, skills, and expertise of our people. They are the ones who drive our organisation to new heights and guide us through the next phase of our development.

The Assistant Manager will provide a wide range of office administration support in RSPO Secretariat office in Kuala Lumpur and oversee the efficient function of office operations in other RSPO offices i.e. Jakarta, Bogota as well as all shared offices. The incumbent will also provide support to implement employee engagement activities to improve staff engagement, productivity, efficiency and working conditions within the Secretariat.

The location of this role is Kuala Lumpur, Malaysia.

Key Roles & Responsibilities

Duties include but will not be limited to the following:

Office Administration

• Provide guidance to administrative staff in the regions and responsible for office administration budgeting, keeping track and monitoring expenses as well as reporting on utilization.
• Manage and coordinate all office administration tasks, ensuring smooth day-to-day operations and compliance with organisational policies.
• Serve as the primary point of contact for office maintenance, mailing, courier services, utilities, and equipment management.
• Oversee vendor management, office licenses, office insurance policies, and service providers to maintain high service standards.
• Oversee office rentals, including negotiating lease agreements, and ensuring timely renewal or termination of contracts.
• Monitor and replenish office and pantry supplies to ensure availability at all times.
• Ensure the office environment is safe, secure, functional, and aesthetically pleasing, including proper labeling of meeting rooms, cabinets, and other areas.
• Process and manage office-related monthly payments, including utility bills, rentals, supplies, and equipment, ensuring compliance with organisational policies.
• Oversee and manage the General & Admin (G&A) budget, providing accurate and timely reporting.
• Arrange travel and accommodation for staff when required, ensuring adherence to travel policies.
  
  

Occupational Safety & Health

• Ensure all our offices comply with OSHA regulations and other applicable health and safety requirements.
• Implement and maintain health and safety policies and procedures as directed.
• Ensure emergency supplies (e.g., first aid kits, fire extinguishers) are stocked and accessible.
• Timely reporting of all OSHA-related matters such as incident reporting, safety training and drills.
  
  

Employee Engagement

• Collaborate with Organisational Development (OD) unit to plan and implement employee engagement activities, including festive celebrations, competitions, and wellbeing initiatives.
• Organise and manage activities that promote understanding and adoption of the organisation’s core values.
• Assist in planning and executing in-house and external events hosted at the office by other divisions.
• Provide general assistance to visitors and new joiners, ensuring a positive and welcoming first impression.
  
  

Apart from the duties stated above, to perform any duty or duties reasonably assigned.

THE SUCCESSFUL APPLICANT

Education

• Degree in Business Administration or related
  
  

Experience

• Minimum 5 years in general administration function and processes
  
  

Technical and Professional Knowledge

• Effective coordination and collaboration skills
• Effective organisation & time management skills
• Excellent communication skills
• Proficient in Microsoft office and Google platform
• Strong proficiency in English
  
  

Other Special Requirements

• Require to be full-time onsite
  
  

How To Apply

Qualified applicants are invited to send in their updated CV giving comprehensive details of educational background, work experience, and related achievements to Please state “Job Application – Assistant Manager, Office Administration” in your email subject line.

• RSPO is an equal opportunity employer. Due to the volume of applications received, only shortlisted candidates will be notified.

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CLSA Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Office Facilitator, Administration role at CLSA

CLSA Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Office Facilitator, Administration role at CLSA

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The Office Facilitator is responsible for helping with the day to day administrative and clerical duties to ensure smooth running of the office. The function will provide service to all the product lines in the office. The incumbent will assist in multiple areas, as and when required, and will work closely with the Office Manager and the Admin team.

Key Areas of Responsibilities

• Manage, sort and distribute all incoming mail.
• Organize, manage and coordinate courier service (both local and overseas).
• Hand deliver or pick-up urgent letters and parcels.
• Visit the post office (for outgoing mail), banks (for banking of cheques) or client sites.
• Photocopy, fax, bind and file company documents as required.
• Assist with moving of IT equipment, archive boxes and furniture.
• Manage reception, answer calls, check in visitors, book meeting rooms when short staffed or after 4pm.
• Organize presentation equipment and refreshments in meeting rooms when required.
• Assist with corporate events held in the office.
• Maintain lobby and front desk area, keeping it clean and free from clutter.
• Monitor office supplies and order accordingly.
• Ensure and provide support/assistance towards workplace safety and well being.
• Carry out routine maintenance work including changing of light bulbs.
• Provide BAU coverage for Tea Lady during leave.

Requirements

• Secondary school qualifications.
• Previous administrative experience.
• Excellent written and verbal communication skills.
• Team player.
• Able to lift and carry heavy loads as the role requires assistance with heavy IT equipment, archive boxes and furniture.
• Confident with all Microsoft Office functions.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Administrative

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The Office Facilitator is responsible for helping with the day to day administrative and clerical duties to ensure smooth running of the office. The function will provide service to all the product lines in the office. The incumbent will assist in multiple areas, as and when required, and will work closely with the Office Manager and the Admin team.

Key Areas of Responsibilities

Manage, sort and distribute all incoming mail.

Organize, manage and coordinate courier service (both local and overseas).

Hand deliver or pick-up urgent letters and parcels.

Visit the post office (for outgoing mail), banks (for banking of cheques) or client sites.

Photocopy, fax, bind and file company documents as required.

Assist with moving of IT equipment, archive boxes and furniture.

Manage reception, answer calls, check in visitors, book meeting rooms when short staffed or after 4pm.

Organize presentation equipment and refreshments in meeting rooms when required.

Assist with corporate events held in the office.

Maintain lobby and front desk area, keeping it clean and free from clutter.

Monitor office supplies and order accordingly.

Ensure and provide support/assistance towards workplace safety and well being.

Carry out routine maintenance work including changing of light bulbs.

Provide BAU coverage for Tea Lady during leave.

Requirements

Secondary school qualifications.

Previous administrative experience.

Excellent written and verbal communication skills.

Team player.

Able to lift and carry heavy loads as the role requires assistance with heavy IT equipment, archive boxes and furniture.

Confident with all Microsoft Office functions.

Stay informed on CITIC CLSA Job Opportunities

Not the right fit? You can create a job alert to receive our latest job openings that meet your interest.

About Us

CITIC CLSA provides global investors and corporate executives with insights, liquidity and capital to drive their growth strategies. Award-winning research, an extensive Asia footprint, direct links to China and highly experienced finance professionals differentiate our innovative products and services in asset management, corporate finance, equity and debt capital markets, securities and wealth management. As part of CITIC Securities (SSE: 600030, SEHK: 6030), China’s leading investment bank, CITIC CLSA is uniquely positioned to facilitate cross-border capital flows and connect China to the world and the world to China. CITIC CLSA operates from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit

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Company description

Digitas is The Connected Marketing Agency, committed to helping brands better connect with people through Truth. Connection. Wonder. With diverse expertise in data, strategy, creative, media, and tech, we work across capabilities and continents to make better connections and achieve ambitious outcomes through ideas that excite, provoke and inspire. Curious and fully transparent, we are always examining real human behavior to create authentic connections—between brands and consumers, clients and partners, and ideas and outcomes. Digitas has 3,300 employees across 12 countries and 24 offices, with an extended network via Publicis Media of over 23,500 employees present in more than 100 countries worldwide. To connect with Digitas or learn more, visit

Overview

Digitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.
Paving the way is our Marketing Operations group, comprised of experts in cross-channel execution, data management, process design, assessment methodology, CRM, marketing automation, email tool implementation and
usage, and data capture across all marketing channels.

The Marketing Operations team is dedicated to helping us transform the marketing landscape by bridging process and technology platforms to align with client creative, strategy, and business goals. To help with this, we’re looking for an outstanding CRM Administrator – someone who is passionate about how technology and marketing, working together to
strategically solve our clients’ business challenges.

Sound like you? Read on.

Responsibilities

What you’ll do:

As a CRM Administrator, you’ll work closely with your manager to help design, execute, and manage cross-channel marketing programs on behalf of our clients, working with various technology platforms and vendor partners.
Day-to-day, your role includes:

• Executing cross-channel execution for marketing communications on CRM Platform(s) including email, SMS, and Push Notifications
• Performing basic hygiene QC of test cases on out-going email, SMS or Push Notifications messages
• Collaborating with internal teams effectively to understand the CRM
  journey and stakeholder(s) perspective on delivering CRM journey activation
• Collaborating with internal teams to ensure CRM key performance indicators within CRM platform(s) are captured and monitored ontributing insights as a participating team member to improve support
  processes, reducing delivery time, and improving delivery satisfaction
• Participating in improving CRM service delivery processes, such as automating manual processes and increase service capabilities.
• Working in an Agile team that owns integral parts of the system, designing and delivering quality stable solutions
• Performing ongoing CRM platform administration
• Experience working in iterative projects, and with deployment strategies/processes (staging/testing environment vs. production/live environment)
• Leverage available documentation, training, team resources, and vendor support teams to administer CRM platform(s)
• Supporting debugging, monitoring, and control during production, go-live and post-launch phases

Qualifications

We’re looking for strong, impactful work experience, which typically includes:

• A diploma/degree in related field, and 3 to 5 years of experience in advertising, direct marketing environment with data-oriented responsibility
• HTML & CSS basics.
• Proficient in technical HTML/CSS execution
• Proficient in managing and creating outputs from creative source to CRMcompliant assets
• Demonstrating knowledge of email marketing best practices, email databases, segmentation and matrix
• Experience in advertising/marketing, building EDM, and maintaining customisations on CRM platform
• Proficient and familiar working in a technical & digital environment
• Proficient with Microsoft business applications (Word, Excel, PowerPoint)
• Detail oriented, organized, and a multi-tasker
• Understanding or interest in event-driven services, automation and continuous delivery
• The ability to work productively as part of an Agile team
• Ability to work independently, and collaboratively in a cross-cultural and global environment
• A desire to continually improve how you and your teamwork
• The ability to document and communicate clearly and effectively with your team, managers, and stakeholders
• Salesforce Administrator Certification Desirable
• Knowledge in best practices including data security requirements, CAN SPAM compliance, etc. is an added advantage
• As training will be provided, willing to learn and pick up new technologies.

Additional information

• Generous leave entitlements, including birthday leave, rest day and family care leave.
• Office closure for World Mental Health Day 10th October.
• Additional Company closure for all 4 major festive Celebrations
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
• Life and personal accident insurance and group hospitalization and surgery.
• A hybrid working schedule and with Friday disconnects.
• Rest Relax & Recharge - office closure last week of December every year.
• Phone Allowance

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The Office Facilitator is responsible for helping with the day to day administrative and clerical duties to ensure smooth running of the office. The function will provide service to all the product lines in the office. The incumbent will assist in multiple areas, as and when required, and will work closely with the Office Manager and the Admin team.

Key Areas of Responsibilities

• Manage, sort and distribute all incoming mail.
• Organize, manage and coordinate courier service (both local and overseas).
• Hand deliver or pick-up urgent letters and parcels.
• Visit the post office (for outgoing mail), banks (for banking of cheques) or client sites.
• Photocopy, fax, bind and file company documents as required.
• Assist with moving of IT equipment, archive boxes and furniture.
• Manage reception, answer calls, check in visitors, book meeting rooms when short staffed or after 4pm.
• Organize presentation equipment and refreshments in meeting rooms when required.
• Assist with corporate events held in the office.
• Maintain lobby and front desk area, keeping it clean and free from clutter.
• Monitor office supplies and order accordingly.
• Ensure and provide support/assistance towards workplace safety and well being.
• Carry out routine maintenance work including changing of light bulbs.
• Provide BAU coverage for Tea Lady during leave.

Requirements

• Secondary school qualifications.
• Previous administrative experience.
• Excellent written and verbal communication skills.
• Team player.
• Able to lift and carry heavy loads as the role requires assistance with heavy IT equipment, archive boxes and furniture.
• Confident with all Microsoft Office functions.

CITIC CLSA provides global investors and corporate executives with insights, liquidity and capital to drive their growth strategies.

Award-winning research, an extensive Asia footprint, direct links to China and highly experienced finance professionals differentiate our innovative products and services in asset management, corporate finance, equity and debt capital markets, securities and wealth management.

As part of CITIC Securities (SSE: 600030, SEHK: 6030), China’s leading investment bank, CITIC CLSA is uniquely positioned to facilitate cross-border capital flows and connect China to the world and the world to China.

CITIC CLSA operates from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit

Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.

Haitong International Securities Group Limited

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Join to apply for the Data Entry Processor role at OCBC

Join to apply for the Data Entry Processor role at OCBC

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

• Handle daily processing/data input of customer requests on timely and accurate basis.
• Verify completeness of the requests and documents and ensure all requests are properly authorized before processing.
• Process/perform data entry for all verified requests on timely and accurate basis
• Check and ensure all input performed by the Maker are accurate via online system check/online system approval.
• Attend to enquiries on processing status of customer request/any issues pertaining to the request handling.
• Escalate exception cases to Team Lead/Section Head promptly
• Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
• Perform ad-hoc assignments given by the Team Lead/Section Head/Head of Department.
• Contribute and provide feedback to Team Lead or Section Head on process related issues and give suggestion for improvement
• Completes processing of daily requests within the agreed Service Level Agreements (SLA) with Business Units
• Achieves zero defect and operating losses
• Achieves zero customer complaints/ negative feedback
• Fully conversant with process/ SLAs/ regulatory requirements
• Provide support functions from time to time (e.g. compilation of statistics, report extraction)
• Support team lead in achieving their KPI requirement and achieve good audit rating
  
  

Requirements

• Preferably with Degree in any discipline
• Self-motivated and able to work as a team
• Possess positive attitude and willingness to learn
• Able to work fast, independently and under pressure
  
  

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Administrative
• Industries Banking

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