What Jobs are available for Team Supervisor in Malaysia?

**Your Day To Day**
**1. Supervise Housekeeping Operations:**
Oversee daily housekeeping tasks, ensuring that all guest rooms & corridor are cleaned to the highest standards of cleanliness and presentation.
**2. Morning and Evening Room Assignments** :
Prepare **morning and evening room assignments** for housekeeping staff through the **HubOs system** , ensuring that all tasks are allocated efficiently and in alignment with guest needs and hotel priorities.
**3. Champion Deep Cleaning Projects:**
Lead the biannual deep cleaning project for guest rooms, ensuring rooms are thoroughly cleaned and all areas are refreshed and maintained to a high standard.
**4. Towel Art & Room Decoration:**
Create unique towel art and room decorations for special occasions, ensuring that rooms are personalized and enhance the guest experience.
**5. IHG True Hospitality:**
Deliver IHG True Hospitality by fostering a culture of care and ensuring every guest feels valued. Inspire the team to provide exceptional service, creating memorable moments for all guests.
**6. On-Site Quality Evaluation:**
Drive and monitor the yearly On-Site Quality Evaluation, ensuring that all housekeeping operations align with brand standards for cleanliness and service excellence.
**7. Room Turnover & Availability:**
Monitor room turnover efficiency to ensure rooms are ready and available for guests at the designated check-in time.
**8. Lost Property Management:**
Oversee the lost property management process, ensuring lost items are logged, stored securely, and returned to guests promptly according to hotel policy.
**9. Pantry & Service Landing Cleanliness:**
Ensure the cleanliness and organization of housekeeping pantries and service landings, maintaining high standards of hygiene and operational efficiency in these areas.
**10. Room Maintenance & Defects:**
Follow up with the engineering team to report and resolve issues related to rooms that are out of service or have defects. Ensure timely repairs to avoid delays in room availability.
**11. Staff Performance & Training:**
Monitor Room Attendant performance, providing coaching and support when needed to ensure tasks are completed effectively and efficiently. Conduct refresher training sessions for staff to maintain high service standards.
**12. Inventory Management:**
Maintain accurate inventory levels of housekeeping supplies, linen and equipment. Order supplies as needed and ensure proper storage practices to minimize waste.
**13. Guest Complaints & Feedback:**
Address guest complaints or concerns regarding housekeeping in a professional and prompt manner, ensuring that corrective actions are taken.
**14. Health & Safety Compliance:**
Ensure adherence to health, safety, and environmental regulations, creating a safe and secure working environment for all team members.
**What We Need From You**
+ Previous experience in housekeeping or hotel operations, with at least 1-2 years in a supervisory or team-leading role.
+ Attention to detail and strong problem-solving skills to ensure smooth operations.
+ Ability to work under pressure and in a fast-paced environment.
+ Proactive approach with excellent time-management skills.
+ High standards of cleanliness and personal hygiene.
+ Ability to work well both independently and as part of a team.
+ Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
+ Able to speak, read and write English.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Your Day To Day**
**People**
+ Attend and contribute to daily and weekly Food & Beverage departmental meetings.
+ In the absence of a Manager/Assistant Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
+ To have a close working relationship with all stakeholders, restaurant managers and guests.
+ Liaise with the Purchasing and Marcom team for artwork / promotional items required by the F&B department.
+ Have a close working relationship with all section managers.
+ Responsible to order stocks and to ensure par stock are sufficient.
+ Responsible to update the E-Log after every shift on daily basis.
+ Wear your uniform with pride and grooming as per hotel standard
**Financial**
+ Assist in controlling and analysing quality levels of products and service, guest satisfaction, merchandising and marketing, operating costs and sanitation.
+ Establish and maintain effective employee relations.
+ Develop formal training plans and conduct on the job training sessions for Food & Beverage Department employees and Kitchen team.
+ Assist with the compilation of new menus and beverage lists.
+ Handle festive reservations as well as seasonal promotions reservations and billing, including the sending of pro-forma invoices.
+ Develop and maintain an active database for F&B marketing purpose.
+ Actively provide feedback on products and what can be implemented to achieve the budget.
+ To operate the POS and ensure oversee the cashiering are accordance to Finance compliance.
**Guest Experience**
+ Organize and coordinate all F&B Marketing and promotional events like appreciation events for the departments.
+ Plan and conduct familiarization tours and site inspections when required.
+ Maintain the guest database for the hotel's F&B special events.
+ Meet and greet regular guests at the restaurant and bars.
+ Respond to all guest's enquiries in regards to the Food and Beverage department and its operations.
**Responsible Business**
+ Inform the Food & Beverage Department on a daily basis of all relevant information on operational matters.
+ Actively check all menus and collaterals and other sales products to ensure we are OBSM compliant.
+ Handles administrative works when necessary, including monthly reports, Halal certification, Audits, Risk Assessment.
**Accountabilities**
+ Accountable for the F&B Administration and Marketing.
**What We Need From You**
+ Bachelor's degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field.
+ 2+ years' related working experience.
+ Must speak local language.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** JW Marriott Hotel Kuala Lumpur, 183 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 55100VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Job ID:** 8662
Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.
**JOB SUMMARY:**
+ TO SUPPORT THE QUALITY ASSURANCE OPERATION & RESOURCES TO SMOOTHLY IMPLEMENT THE QMS-ISO9001, CE, PRODUCT SAFETY AND LEGALITY, FSC AND OTHER FOCUS CUSTOMER REQUIRED STANDARDS WITH ADHERENCE TO THE SPECIFIED INSPECTION AND TEST PLAN.
+ TO SUPPORT ON DOCUMENTATION FOR HSE AND SEAL REQUIREMENTS.
+ TO ENSURE THAT THE ALL SYSTEMS DOCUMENTATION IS PROCESSED ACCORDING THE DOCUMNT CONTROL PROCEDURE TO ENSURE PROPER UPDATE, DISTRIBUTION AND ARCIVING IS DONE ON TIMELY BASIS.
**JOB RESPONSIBILITIES:**
+ TO SUPPORT QUALITY ASSURANCE OPERATION: PLANNING AND ARRANGEMENT OF QA INSPECTORS TO PERFORM THE FINAL FG INSPECTION AT IPOH PLANT. TO ENSURE THAT THE INSPECTORS ARE WELL TRAINED ON THE DEFECT CRITERIA AND THE AQL SAMPLING SO THAT THE INSPECTIONS ARE DONE WITH CORRECT DISPOSITIONS. TO ENSURE THAT CORRECTIVE ACTIONS REPLIED AND IMPLEMENTED BY THE SH FOR THE FG INSPECTION REFUSAL.
+ TO ASSIST QA MANAGER IN MAINTAINING AND UPDATING STANDARD OPERATING PROCEDURES FOR IPOH PLANT, QA DEPARTMENT, CUSTOMER QUALITY SYSTEM. (ISO 9001 /CE/BRC).
+ TO SUPPORT THE QA SUPERINTENDENT TO PLAN THE INTERNAL QUALITY AUDIT FOR THE QMS AND OTHER CUSTOMER QUALITY SYSTEM ((ISO 9001 /CE/BRC) TO ENSURE THAT THESE PROCEDURES ARE UNDERSTOOD AND FOLLOWED. ALSO SUPPORT THE INTERNAL AUDIT PROGRAMME FOR THE SHE SYSTEM BY BECOMING AN INTERNAL AUDITOR.
+ TO ASSIST QA MANAGER AND HSE MANAGER DURING ALL EXTERNAL AUDITS-ISO 9001/ISO 14001/ISO 45001/ CUSTOMER QMS/BRC /CE/ETHICAL) FOR DOCUMENTATION COLLECTION AND ASSISTING AUDITOR.
+ TO SUPPORT INTERNAL AUDIT FOR QMS AND HSE .
+ COMPLY WITH ALL REQUIREMENTS OF THE QUALITY, PRODUCT SAFETY AND LEGALITY ,FSC SYSTEM, SAFETY ,HEALTH AND ENVIRONMENT MANAGEMNET SYSTEM.
+ COMPLY WITH PEAK REQUIREMENTS (NEWELL OPS & QMS) AND ATTEN WEEKLY WOR MEETINGS
+ TO BE A TEAM MEMBER FOR THE SCRAP REDUCTION DAILY ACTIVITIES BY SUPPORTING THE MANUFACTURING DEPARTMENT ON THE REQUIRED SUPPORT BY THE QA DEPARTMENT.
+ TO PLAN, SUPERVISE AND FOLLOW UP ON CALIBRATION REQUIREMENTS FOR MEASURING EQUIPMENT AND DEMERIT, SQC REPORTING
**QUALIFICATION REQUIRED:**
+ PREFERABLE DEGREE IN SCIENCE HOLDER OR EQUIVALENT WITH AT LEAST 2 YEARS QUALITY MANAGEMENT EXPERIENCE.
Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer's, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments.

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50250VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Manages the daily kitchen utility operations. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen associates not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and associate satisfaction while maintaining the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area.
OR
- 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Day-to-Day Operations**
- Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
- Schedules events, programs, and activities, as well as the work of others.
- Monitors the inflow of ordered materials and the maintenance of current materials.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Assists with an effective dish room equipment repair and maintenance program.
- Conducts china, glass and silver inventories.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
- Coordinates banquet plating and food running with Banquet Chef and Banquet Maitre'd.
- Enforces proper breakdown procedures for banquets, restaurants, room service and associate cafeteria.
- Ensures compliance with all Food & Beverage policies, standards and procedures.
- Ensures compliance with all applicable laws and regulations.
- Inspect supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.
- Inspects food holding and transport equipment and maintains in working order.
- Manages all equipment, china, glass and silver and ensures adequate clean supplies of each.
- Operates and maintains all department equipment and reports malfunctions.
- Performs all duties of utility associates as necessary.
- Purchases appropriate supplies and manage inventories according to budget.
- Supervises dish room shift operations.
- Knows and implements brand's Safety Standards.
**Providing and Ensuring Exceptional Customer Service**
- Attends meetings and communicates with executives and peers as an effort to improve quality of service.
- Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Empowers associates to provide excellent customer service.
- Sets a positive example for guest relations.
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Recruits, interviews, selects, hires, and promotes associates in the organization.
- Brings issues to the attention of the department manager and Human Resources as necessary.
- Ensures property policies are administered fairly and consistently.
- Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.
- Supports a departmental orientation program for associates to receive the appropriate new hiring training to successfully perform their job.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Security Supervisor is responsible for the duties and activities of Security Officers and Guards during a shift. The role should ensure that positions, procedures, patrols and their frequencies are established and adhered to.
**What will I be doing?**
As the Security Supervisor, you will be responsible for performing the following tasks to the highest standards:
+ Supervise each security operation shift, making sure adequate patrol patterns and frequencies are maintained to ensure the security of guests and team members.
+ Familiarize with and check hotel fire equipment and fire evacuation passages.
+ Ensure Security Guards report maintenance issues to the Engineering department promptly as recorded during their patrols.
+ Familiarize with each department's work procedures, security knowledge and emergency procedures, supervising each position's professional knowledge and work standards.
+ Conduct random bag inspections of team members entering and leaving the building.
+ Ensure asset removal policy is adhered to, to prevent hotel assets from being removed without proper authorization.
+ Arrange escort services for team members carrying cash, where required.
+ Maintain perimeter patrols at points of entry and egress to ensure that there are no loiterers in the hotel premise.
+ Professionally examine team members' work knowledge, discipline and responsibilities.
+ Responsible for team members' daily shift work schedule and attendance record.
+ Convey and carry out the department's work arrangements and training plans.
+ Conduct random inspections of the hotel to ensure security practices are being followed, fire exits are not blocked, equipment is not obstructing fire hose reel doors, sufficient clearance between stacked goods and sprinkler heads.
+ Take appropriate action to resolve guests' complaints, communicating professionally and effectively with guests.
+ Be familiar with current first aid and fire emergency procedures.
+ Ensure a high level of cleanliness and tidiness in your work area.
+ Maintain a professional appearance up to Hilton standards, always demonstrating good attitude and behaviour.
+ Interact with team members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
+ Carry out any other reasonable duties and responsibilities as assigned.
+ The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Security Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Local Malaysian citizen.
+ At least 2 years of experience in a supervisory position.
+ Certified OSH-C, BOMBA OKK & First Aid CPR is an added advantage
+ Able to communicate effectively and clearly.
+ Good knowledge of the hotel's life-safety systems, fire equipment and security operations.
+ Excellent leadership skills.
+ Strong interpersonal skills and attention to details.
+ Literacy in English to meet business needs, preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Security and Loss Prevention_
**Title:** _Security Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0C1AP_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia, 50450 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Floor Supervisor is responsible for the standard of cleanliness in rooms, corridors and to provide excellent service to guests.
**What will I be doing?**
As the Floor Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
- Work closely with the front desk team to ensure correct room status at all times.
- Ensure guest privacy is respected when DND status is displayed.
- Supervise the turndown service.
- Responsible for strict key control.
- Regularly inspect guest floor corridors and public areas.
- Report maintenance issues promptly to Engineering.
- Ensure compliance of lost and found procedures.
- Keep floors, linen rooms and pantries neat and tidy.
- Monitor productivity of the assigned Room Attendant.
- Check team members' grooming, personal hygiene and appearance.
- Assist with team members' training and development.
- Provide ongoing advice and support to team members under your supervision.
- Provide one to one instruction to team members when required.
- Seek opportunities to improve guest service consistently from guests' comments.
- Take appropriate action to resolve guests' complaints.
- Ensure all reports are completed on a timely basis.
- Adhere by the hotel's policies and procedures, Hilton code of business conduct, the hotel's team member handbook, security and emergency policies and procedures.
- Perform any duties assigned by the Management team deemed necessary.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Floor Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Local Malaysian citizen.
- University / Pre-university graduate.
- At least 3 years of guestroom work experience.
- Good written and verbal skills.
- Fluent in English and Bahasa to meet business needs, advantageous.
- Good knowledge of Housekeeping office's daily operation.
- Proficient in Microsoft Office, housekeeping Opera and OnQ systems.
- Actively listen to others and build on good ideas.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Housekeeping and Laundry_
**Title:** _Housekeeping Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0C0DV_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia, 50450 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.