412 System Specialist jobs in Malaysia

About You

Helps with the implementation and ongoing maintenance of the Enterprise Resource Planning (ERP) system. Tests ERP layout to ensure the system is meeting business needs. Customizes and configures workflow to facilitate ERP integration with other applications.

Your Day-to-Day

• Strong functional experience in one or more areas: Accounting/ Finance - Order to Cash, AP/AR, Revenue
• Have new implementation and integration experience, including connecting Netsuite to 3rd party systems and platforms.
• Experience with Suite Builder configuration and SuiteFlow .
• Experience developing saved searches KPIs, reports and dashboards in NetSuite. Certification in one or more NetSuite administration courses is appreciated but not mandatory
• Strong Experience supporting Finance organization, understanding Financial concepts and translating requirements into effective solutions.
• Experience in successfully engaging multiple projects simultaneously and orchestrating teams to execute.
• Ability to change and to comfortably shift gears and handle risk and uncertainty
• Strong verbal and written communication/presentation in English (fluency in business level required) and demonstration abilities, facilitation, negotiation and expectation management.
• Proven ability to interface closely with Business Stakeholders, IT Architects and Tech Leads as well as off-shore development and service providers.
• Experience with core components and architecture of ERP, CRM systems .
• Experience with Web Services, APIs, ODBC and other integration technologies
• Create specifications for reports and analysis based on business needs and required or available data elements.
• Work with the internal teams and implementation partner teams on automating reports, data integrations with NetSuite

Your Know-How

• Bachelor’s Degree or Advanced Diploma in Computing / Software Engineering / Information Technology / Computer System / Computer or equivalent experience
• Workato experience is highly regarded
• Minimum 2-3 years in ERP Project Implementation or ERP Support
• Experience with Suite Builder configuration and SuiteFlow
• 3+ years hands on experience working with and customizing NetSuite
• Very independent and willing to learn new things.
• Able to analyze and understand the business processes.
• Experience in Project management.
• Understand IT Audits and their requirements.
• Strong analytical skills, attention to detail, teamwork skills, written and verbal communication skills, interpersonal skills, flexibility, adaptability, and Initiative.

Job Summary

• Responsible for Claims operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.
• Manage claims related projects based on business needs and requirements i.e regulatory, improve customer experience, system enhancement related to products or improve efficiency of the team.
• Monitor system related issues and follow through with IT team until resolution.

• Participate in system enhancement, process improvement and digital projects. Role and Responsibilities including:

a)Liaise and coordinate with superior and IT /Stakeholders.

b)Participate in project meeting.

c)Prepare system/business requirement and business process review.

d)Perform User Acceptance Testing (UAT)

e)Prepare test script.

f)Prepare sign off document from stakeholder.

g)Prepare implementation sign off document.

h)Assist superior to monitor the result.

i)Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.

j)Review and recommend measure to improve the existing process and system.

• Perform data analysis and presentation to support business decision.
• Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
• Establish and update guidelines, working instructions and standard operating procedures.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.
• Assist superior in developing project plan to be shared with all stakeholders (for Claims projects).
• Coordinate and maintain relationship with internal stakeholders and third parties/ vendors for the execution of projects.
• Assist superior in resources allocation for the projects i.e delegate tasks to team members.
• Manage changes to the project scope and project schedule, as necessary.
• Monitor and track progress of the projects as well as ensure delivery of the project timely or escalate to management for any roadblock that may affect the timeline.
• Track project performance specifically analyze the successful completion of short and long-term goals.

Education : Degree with relevant experience

Experience: Minimum 5 to 10 years working experience in Insurance Industry

Key Skills/ Knowledge:

• Good communication skill –verbal and written
• Analytical skill
• Ability to produce high quality work under pressure and right attitude for work
• Good problem solving skill
• Leadership skill
• Good in time management
• Willingness to learn and apply
• Detailed oriented
• Good team work
• Good in Excel and Data Analysis
• Sound processing knowledge
• Sound product knowledge

Responsible for Claims operational support, business process analysis, and other responsibilities/duties periodically assigned by supervisor to meet operational and/or other requirements.

• Manage claims related projects based on business needs and requirements i.e regulatory, improve customer experience, system enhancement related to products or improve efficiency of the team.
• Monitor system related issues and follow through with IT team until resolution.

• Participate in system enhancement, process improvement, and digital projects. Role and Responsibilities including:

1. Liaise and coordinate with superior and IT/Stakeholders.
2. Participate in project meetings.
3. Prepare system/business requirement and business process review.
4. Perform User Acceptance Testing (UAT).
5. Prepare test scripts.
6. Prepare sign off document from stakeholder.
7. Prepare implementation sign off document.
8. Assist superior to monitor the result.
9. Perform all activities achieving reasonable quality, performance, and within the agreed timeline.
10. Review and recommend measures to improve the existing process and system.

• Perform data analysis and presentation to support business decision.
• Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on a monthly basis.
• Establish and update guidelines, working instructions, and standard operating procedures.
• Ensure that timelines and objectives agreed with superior for any other assignments/projects that may be assigned are met or exceeded.
• Assist superior in developing project plans to be shared with all stakeholders (for Claims projects).
• Coordinate and maintain relationships with internal stakeholders and third parties/vendors for the execution of projects.
• Assist superior in resource allocation for the projects i.e delegate tasks to team members.
• Manage changes to the project scope and project schedule, as necessary.
• Monitor and track progress of the projects as well as ensure delivery of the project timely or escalate to management for any roadblock that may affect the timeline.
• Track project performance specifically analyze the successful completion of short and long-term goals.

Education: Degree with relevant experience

Experience: Minimum 5 to 10 years working experience in Insurance Industry

Key Skills/Knowledge:

• Good communication skills – verbal and written
• Analytical skills
• Ability to produce high quality work under pressure and right attitude for work

This job involves assisting clients with trading systems and account management. It offers a blend of customer support, strategy development, and educational opportunities within a hybrid work environment.

• Assist in onboarding Managed Accounts and Social Trading strategies.
• Handle daily operational tasks of the Trading Systems department, such as creating strategies, processing withdrawals, managing commission payments, and troubleshooting Managed Accounts issues.
• Monitor Managed Account activities to optimize partner performance and ensure compliance with requirements.
• Support clients via LiveChat, email, and phone regarding Managed Accounts and Social Trading.
• Educate partners on the company's platforms, trading products, and new features.
• Work proactively to retain and expand existing business.
• Update Trading Systems team social media channels.
• Ensure adherence to regulatory frameworks in line with company policies, ethos, and ethics.
• Collaborate with the team to meet KPIs.
• Support and assist other departments as needed.

• Understanding of CFDs and at least 1 year of industry experience, preferably in customer service or operations.
• Knowledge of Forex affiliates/IB/partnerships is a plus.
• Proficiency with MT4/5 platforms.
• Knowledge of Forex calculations such as pip value, leverage, and margin.
• Results-driven and motivated.
• Proficient in Microsoft Office applications.
• Excellent communication skills and a team player.
• Fluent in English; additional languages are advantageous.
• Availability to work from 2:00 PM to 11:00 PM Malaysia time.

Customer Support

• Fully claimable corporate parking.
• Comprehensive medical coverage.
• Hybrid working arrangements post-probation.
• Wellness memberships including online therapy and gym access.
• Free pantry items such as coffee, snacks, and chips.
• Complimentary lunch every Wednesday.

This position is active and accepting applications. Join us to be part of a dynamic team making waves in the trading industry!