327 System Hardware jobs in Malaysia

Job description
JOB SCOPE: br>
Service maintenance
Repair
REQUIREMENTS:

ABLE TO WORK ON SITE ABLE TO WORK GOING OUTSTATION ABLE TO WORK SHIFT(depends on project) ABLE TO COMMUNICATE WITH CUSTOMER ABLE TO SPEAK AND WRITE IN ENGLISH AND BAHASA MELAYU BASIC MS OFFICE SKILLS

What We Do Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide. Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners. Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024). For more on how Coda helps publishers grow faster and smarter, visit

coda.co

. Responsibilities

Provide high-quality technical support for

Coda's platform

to users, in-house developers, and global partners across various communication channels. Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues. Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution. Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence. Assist internal and external stakeholders in

QA testing

to validate functionality and ensure system reliability and performance. Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed. Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews. Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency. Requirements

Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors. Diploma or degree in Computer Science, Information Technology, or related certifications. Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory. Flexibility, adaptability to changes, and an intense urgency in addressing critical issues. Exceptional attention to detail, along with effective problem-solving and time-management skills. Basic understanding of programming languages and software development processes. Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed. Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution. Working at Coda With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact. If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you! Our Perks* Wellness Boost:

Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter! Customized Benefits : Tailor your benefits with our flexible plan. Growth Opportunities : Unlock your potential through clear progression paths. Skill Development : Access training resources to fuel your personal and professional growth. Volunteer Time Off:

Enjoy paid time off to make a difference in the world through volunteering. Family Support:

Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs. *Benefits are reviewed and updated on a yearly basis We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued. Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

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Responsibilities

• Product/Process Improvement - Follow processes provided by the business. Use automated tools to deliver solutions for a wide range of issues. Provide feedback on how to improve automated tools. Attend case triage meetings and/or case discussions to collaborate and share ideas to resolve problems. Provide feedback to improve products to more senior engineers or technical advisors. Identify potential defects and escalate to more senior engineers to resolve.
• Response and Resolution - Review issues and contact customers to understand the issue. Ensure customers stay informed about the status/solution of their issue. Utilize troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. Resolve or escalate multiple and varied customer issues. Document technical work and research. Analyze problems and develop solutions to meet customer needs using log analysis and other proprietary tools. Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Readiness - Attend readiness trainings and non-technical trainings to become proficient in support topics.

Qualifications

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field
• OR 2+ years of technical support, technical consulting experience, or information technology experience
• OR equivalent experience

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
• OR 3+ years of technical support, technical consulting experience, or information technology experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Our Opening and Your Responsibilities

• Support the technical helpdesk team by providing excellent customer service and resolving technical issues via calls and emails for customers and the operation organization.
• Assist in product testing and ensure test requests are delivered on time.
• Operate the virtual studio system.
• Support technical training initiatives.
• Be able to work in shifts, which may include weekends and public holidays based on the schedule.
• Work closely with the China helpdesk team to ensure smooth process handling and team development.
• Respond to queries, run diagnostic programs, isolate problems, and implement solutions.
• Coordinate with overseas sales offices on product testing logistics and conduct product tests.
• Collaborate with the Market Manager to operate the eStudio for remote demos and training.

What You Need to Succeed

• Educational background in automation or mechatronics.
• At least 2 years of experience in service or maintenance support.
• Proficiency in Mandarin to better serve Mandarin-speaking customers.

Our Offer to You

• Stable employment conditions based on a contract of employment.
• Medical care, including dental coverage.
• Life insurance.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services, renowned for innovation and quality across various applications. We operate in over 140 countries with a presence in about 40 countries. Visit for more information.

Equal Opportunity Employment

We promote diversity and equal opportunity worldwide, valuing different backgrounds, expertise, gender, and ethnicity. For more details on our commitment to sustainability and diversity, please visit our website.

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Job Summary:

We are seeking a skilled and customer-focused Technical Support Engineer to join our Office 365 support team. This role is responsible for providing after-sales technical assistance for Microsoft Office 365 products, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and more. The ideal candidate will be fluent in both English and Mandarin and possess strong problem-solving skills to deliver exceptional support to our global customers

Key Responsibilities:

• Provide technical support for Microsoft Office 365 products via phone, email, and chat.
• Troubleshoot and resolve issues related to Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other Office 365 services.
• Communicate effectively with customers in both English and Mandarin.
• Document customer interactions and technical solutions accurately in the support system.
• Collaborate with internal teams and escalate complex issues when necessary.
• Stay updated on the latest Office 365 features, updates, and best practices

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in technical support, preferably in Office 365 or Microsoft cloud services.
• Strong understanding of Office 365 architecture and services.
• Excellent communication skills in English and Mandarin (both written and spoken).
• Ability to work in a fast-paced, customer-focused environment.
• Microsoft certifications (e.g., MS-900, MS-203, or similar) are a plus.

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Main Responsibilities

• Provide front-line trouble-shooting support directly with customers of Sandvik’s equipment
• Co-ordination with back-line / factory team to assist in helping to resolve technical issues
• Provide support for start-up of new Sandvik Equipment on customer’s site
• Root Cause Analysis/Trouble Shooting (only 2nd line support),
• Collects technical feedback in Sales Area (inputs into Database),
• Make recommendations based on reports to better serve the customer and improve processes.
• Perform adjustments of systems on client equipment.
• Work proactively to develop new solutions to prevent recurring problems.
• Upon request, provide application advice to sales and review operating cost proposals.
• Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
• Conduct product launch, testing and commissioning services.
• Support operational readiness activities for large projects.
• Support in technical details during New Product Development (NPD) process.
• Aftermarket support to Equipment divisions and Sales Areas.
• Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines, and promote awareness, including addressing anomalies to others.
• Coach, Mentor, Trainer (incl. knowledge transfer between factory and Sales Area).
• Collaborate with Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area.

Job Requirements

• Relevant qualifications in Engineering along with equivalent mining industry experience
• Minimum 5 years of experience in maintenance, repair and troubleshooting of Sandvik equipment such as surface drill, UG drills, loaders, trucks
• Hands-on Experience in working with mobile / heavy earthmoving equipment in the field
• Hands-on Experience in hydraulic systems for mobile / heavy earthmoving equipment
• Hands-on Experience in electrical systems for mobile / heavy earthmoving equipment
• Good product knowledge of mining and construction equipment
• Preventative and breakdown maintenance experience
• Strong customer service focus and motivation and determination to achieve targets and goals
• Proactive, self-motivated and demonstrate initiative
• Ability to perform under pressure, respond quickly to requests and achieve effective results within given and at times tight time frames
• Ability to be flexible and adaptable in response to organisational and operational change and develop creative solutions to problems
• Ability to work as part of an integrated, broad team
• Proficiency in MS Office applications
• High level of oral and written communication skills

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Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications. Headquartered in Singapore, Innovax Systems' list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.

We are currently seeking a Technical Support Engineer , based in Malaysia, to join our team as we expand our operations in the region. You will work with a passionate team of engineers to support and maintain next-generation cloud-based contact centre solutions. You should be a customer-focused, results-oriented individual that thrives in a fast-paced environment.

Job Responsibilities

1. Serve customers by addressing their technical issues, inquiries, and troubleshooting needs of products, equipment, and services via call and email.
2. Proactively investigate and analyze problems to provide efficient solutions and ensure minimal downtime.
3. Ensure smooth workflow processes and attainment of service level commitments.
4. Manage and monitor all installed systems and infrastructure for the organization.
5. Escalate critical or priority issues to relevant teams to expedite resolutions.
6. Assist in conducting product training and onboarding to use our solution.
7. Coordinate various teams testing and evaluating for the development of design and its implementation of the best output.

Education and Experience Requirements

1. Degree in Information Technology, Computer/Telecommunication, or related field.
2. Excellent communication skills, both written and verbal, to explain technical concepts to non-technical users.
3. Problem-solving skills, critical thinking, and possess an analytical mind.
4. Experience in technical support or customer service in a software or IT environment.
5. Adept at multitasking and managing priorities in a fast-paced environment.
6. Possess self-initiative and able to work independently and collaboratively with people at various levels.
7. Familiarity with Windows and Linux environments.
8. Experience and exposure in VoIP and CSP environments will be an added advantage.

If you are the person we are looking for, email us your resume with your photo, current and expected salary to . We regret that only shortlisted candidates will be notified.

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Concentrix Federal Territory of Kuala Lumpur, Malaysia

Technical Support Advisor

Concentrix Federal Territory of Kuala Lumpur, Malaysia

Direct message the job poster from Concentrix

This is a full-time on-site role for an IT Support Engineer, located in Kuala Lumpur. The IT Support Engineer will be responsible for providing technical support, troubleshooting issues, managing system administration tasks, and handling help desk support. Day-to-day responsibilities include diagnosing technical problems, providing resolutions, and ensuring system reliability and performance.

Job Description:

This position is only open for Mandarin Speaker.

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
• Experience in the enterprise customer arena
• Excellent written, oral and presentation skills
• Troubleshooting knowledge & skills
• Good understanding of ITIL/Service Management
• Passion for new innovative technology and drive customer transformation
• Demonstrate effective balance between business and technical acumen
• Ability to effectively recognize and adapt to change
• Ability to deliver presentations and discuss complimentary products at a solutions level
• Ability to handle customer critical issues and work in difficult situations

Preferred Skillset:

• Understanding of Azure Cloud as well as Windows Server OS (Server 2008/R2, Server 2012/R2, Server 2016, Server 2019)
• Understanding of Endpoints and Clients OS (Win 7, Win 8, Win 10)
• Active directory knowledge (Entra ID)
• Understanding of basic troubleshooting and diagnostic tools like eventviewer, Taskmanager and command line tools
• Working Knowledge on DNS , DHCP and basic TCP/IP communication
• Basic knowledge of MDM, MAM. Azure AD Understanding Windows Server/Clients. Android, IOS.
• In-depth knowledge of identity and access management mechanisms in 365 environments.
• Expertise in managing Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions, and familiarity with the integration of client-related services.
• Azure AD: Proficient in Azure Active Directory, including User Provisioning, Group Management, and Role-Based Access Control (RBAC)
• Familiar with OAuth, SAML and OpenID Connect, which are common security protocols used in client-Platform.

Office Location: Nu Tower 2, KL Sentral

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology and Consulting
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Concentrix by 2x

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Our Opening and Your Responsibilities

• To support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization).
• To support product test, ensure test request deliver on time.
• To operate the virtual studio system.
• To support technical training.
• Able to work in Shift (Shift might be scheduled on weekend and Public Holidays based on rotation).
• Work closely with China helpdesk team to ensure smooth process handling and team development.
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions.
• Coordinate with oversea sales office on product testing logistics and conduct product test.
• Work with Market Manager to operate the eStudio on remote demo and training.

What You Need to Succeed

• Education: At least completed technical education in automation or mechatronic background.
• Experience: At least 2 years working experience in service or maintenance support field.
• We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers.

Our Offer to You

• Stable employment conditions based on the contract of employment.
• Medical care with the dental package.
• Life insurance.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender, and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

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