65 Sustainable Development jobs in Malaysia

Assistant Vice President, Sustainable Finance Business Development, Group Sustainability MY

Kuala Lumpur, Kuala Lumpur CIMB

Posted 11 days ago

Job Viewed

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Job Description

Assistant Vice President, Sustainable Finance Business Development, Group Sustainability MY

CIMB WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Assistant Vice President, Sustainable Finance Business Development, Group Sustainability MY

CIMB WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Manage business development and expansion of Green, Social & Sustainable Impact Product & Services (GSSIPS), working closely with relevant Business Units to maximise our positive impacts, to help achieve the Group’s Net Zero 2050 ambition.
  • Work with business units to identify areas of opportunities (e.g. in climate finance, power/renewables, transportation, energy/resources industry, social, financial inclusion, etc.) and develop strategies and plans to position CIMB to strategically tap into and capture these opportunities as and when they arise.
  • Work closely with business units to grow the GSSIPS portfolio, via development of sustainability-related products, services and propositions (e.g. green/social/sustainabe loans/bonds/sukuk, project finance, green deposits, derivatives, treasury products, wealth management, retail products etc.).
  • Play the role of a Sustainability specialist to develop and deliver client pitches, negotiate with clients on sustainability success metrics (e.g. for Sustainabiltiy-Linked instruments), develop standard operating procedures and documentation for products, procure external technical consultants, where necessary.
  • Manage and support sustainable finance innovation across the Group, identifying and capitalising on opportunities to grow the GSSIPS portfolio (e.g. via blended finance, tapping on available technical assistance facilities).
  • Serve as an expert on sustainability-related regulations, standards and practices, and keep key stakeholders across the Group abreast of material developments influencing sustainable finance.
  • Upskill Relationship Managers, product owners and risk teams on Sustainability concepts, issues and opportunities, and embed a culture of sustainability and mindset of Sustainable Finance across all Business Units regionally.
  • Custodian of CIMB’s Sustainability Bond and Sukuk Framework and sustainability-elements of CIMB’s own sustainable/ sustainability-linked instruments (e.g. CIMB SDG Bond, Sustainability-Linked Derivative).
  • Support Head of Sustainable Finance Business Development, who may represent the Group at roundtables, external speaking engagements, and industry groups such as UNEP FI, Association of Banks in Malaysia, and Joint Committee on Climate Change.

Job Requirements:

  • Degree from a recognised University. A degree or certification in Sustainability or Sustainable Finance would be advantageous.
  • At least 6-10 years of experience in Banking, preferably with 3 years of experience in a Sustainability role. Experience in banking is a key requirement, preferably in Wholesale Banking, with experience across a broad spectrum of products.
  • Working knowledge and experience of Banking products and services, in both business and retail segments
  • Technical knowledge of, or very strong passion in, sustainable finance products that are currently in the market
  • Experience in collaborating with multiple teams and business units
  • Able to effectively manage projects, and juggle multiple urgent priorities
  • Strong internal and external networking skills
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Consulting, Strategy/Planning, and Other
  • Industries Banking, Business Consulting and Services, and Financial Services

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

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Assistant Vice President, Sustainable Finance Business Development, Group Sustainability MY

Kuala Lumpur, Kuala Lumpur CIMB

Posted today

Job Viewed

Tap Again To Close

Job Description

Assistant Vice President, Sustainable Finance Business Development, Group Sustainability MY

CIMB WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Assistant Vice President, Sustainable Finance Business Development, Group Sustainability MY

CIMB WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Manage business development and expansion of Green, Social & Sustainable Impact Product & Services (GSSIPS), working closely with relevant Business Units to maximise our positive impacts, to help achieve the Group’s Net Zero 2050 ambition. Work with business units to identify areas of opportunities (e.g. in climate finance, power/renewables, transportation, energy/resources industry, social, financial inclusion, etc.) and develop strategies and plans to position CIMB to strategically tap into and capture these opportunities as and when they arise. Work closely with business units to grow the GSSIPS portfolio, via development of sustainability-related products, services and propositions (e.g. green/social/sustainabe loans/bonds/sukuk, project finance, green deposits, derivatives, treasury products, wealth management, retail products etc.). Play the role of a Sustainability specialist to develop and deliver client pitches, negotiate with clients on sustainability success metrics (e.g. for Sustainabiltiy-Linked instruments), develop standard operating procedures and documentation for products, procure external technical consultants, where necessary. Manage and support sustainable finance innovation across the Group, identifying and capitalising on opportunities to grow the GSSIPS portfolio (e.g. via blended finance, tapping on available technical assistance facilities). Serve as an expert on sustainability-related regulations, standards and practices, and keep key stakeholders across the Group abreast of material developments influencing sustainable finance. Upskill Relationship Managers, product owners and risk teams on Sustainability concepts, issues and opportunities, and embed a culture of sustainability and mindset of Sustainable Finance across all Business Units regionally. Custodian of CIMB’s Sustainability Bond and Sukuk Framework and sustainability-elements of CIMB’s own sustainable/ sustainability-linked instruments (e.g. CIMB SDG Bond, Sustainability-Linked Derivative). Support Head of Sustainable Finance Business Development, who may represent the Group at roundtables, external speaking engagements, and industry groups such as UNEP FI, Association of Banks in Malaysia, and Joint Committee on Climate Change. Job Requirements: Degree from a recognised University. A degree or certification in Sustainability or Sustainable Finance would be advantageous. At least 6-10 years of experience in Banking, preferably with 3 years of experience in a Sustainability role. Experience in banking is a key requirement, preferably in Wholesale Banking, with experience across a broad spectrum of products. Working knowledge and experience of Banking products and services, in both business and retail segments Technical knowledge of, or very strong passion in, sustainable finance products that are currently in the market Experience in collaborating with multiple teams and business units Able to effectively manage projects, and juggle multiple urgent priorities Strong internal and external networking skills Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Consulting, Strategy/Planning, and Other Industries Banking, Business Consulting and Services, and Financial Services Referrals increase your chances of interviewing at CIMB by 2x Sign in to set job alerts for “Sustainability Manager” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Environment, Health and Safety Manager - Japan

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Program Manager, Environmental, Health and Safety, Data Center Construction (English, Malay)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Manager - Corporate Sustainability (Community)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Climate Change and Sustainability Services Manager/Senior Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Manager, Governance, Assurance & Sustainability - Finance Corporate Procurement

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Principal Consultant, Corporate Sustainability & Climate Change, Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Manager, Responsible Sourcing Operations Standards & Strategy (Global Factory Compliance and Sustainability)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Bukit Persekutuan, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Senior Specialist, Corporate and Sustainability Engagement

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Analyst Sustainability & Responsibility Data

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Manager- Capital Project & Infrastructure

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 17 hours ago Senior Manager- Capital Project & Infrastructure

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Senior Manager- Capital Project & Infrastructure

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Manager- Capital Project & Infrastructure

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia $2,000.00-$4,000.00 6 months ago Account Manager - Key Corporate - Energy, Oil and Gas

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 hours ago (Japanese Speaking)Key Account Manager (Power & Energy Sector)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Credit Policy Analyst

Kuala Lumpur, Kuala Lumpur Funding Societies Pte Ltd

Posted 17 days ago

Job Viewed

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Job Description

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.
Here at Funding Societies | Modalku, we live by our core values GETFS:

  • Grow Relentlessly: Strive to become our best, most authentic selves.
  • Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
  • Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
  • Focus on Impact: Create impact through bias for action and tangible results.
  • Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

The successful hire will report to the Regional Head of Credit Risk and work closely with country credit teams to monitor and analyse portfolio quality and provide recommendations for improvement and execution.

What you will do:

  • Design, Maintain, Own and continuously refine credit policies for various portfolios
  • Ensure policies are aligned to organization goals and regulatory guidelines
  • Analyse portfolio data borrower behaviour and portfolio performance to identify trends and hidden nuances and improve credit policies
  • Explore new alternate data sources to improve risk models and decisioning
  • Closely work with credit MIS, credit underwriting and collections team to understand portfolio health and recommend course corrections including refinements to risk models and decisioning algorithms
  • Conduct A/B testing (champion-challenger) on credit underwriting and collection strategies to optimize approval rates and reduce losses
  • Regular updates to senior management including the Risk Committees
  • Closely work with external parties such as various credit bureaus and data partners to understand market landscape and how it affects our lending strategies
  • Handle Audit queries on matters related to credit risk policies and decisions
  • Build a strong credit policy team and mentor junior members

What we are looking for:

  • Bachelor’s Degree or above in Statistics/Engineering/Analytics or similar from a University
  • At least6-8 years of experience in credit risk preferably in the MSME segment
  • Familiar with local regulations and data landscape in the ASEAN region
  • Strong numerical and analytical skills
  • Passionate about working with large amounts of unstructured data
  • Good working knowledge of MS Excel and SQL or Phython or R
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced evolving environment with a steep learning curve
  • Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
  • Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
  • Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
  • Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching.
  • Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Interested to know more about us? Learn about our Stories here .

#J-18808-Ljbffr
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Credit Policy Analyst

Kuala Lumpur, Kuala Lumpur Funding Societies | Modalku Group

Posted 17 days ago

Job Viewed

Tap Again To Close

Job Description

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.
Here at Funding Societies | Modalku, we live by our core values GETFS:

  • Grow Relentlessly: Strive to become our best, most authentic selves.
  • Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
  • Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
  • Focus on Impact: Create impact through bias for action and tangible results.
  • Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

The successful hire will report to the Regional Head of Credit Risk and work closely with country credit teams to monitor and analyse portfolio quality and provide recommendations for improvement and execution.

What you will do:

  • Design, Maintain, Own and continuously refine credit policies for various portfolios
  • Ensure policies are aligned to organization goals and regulatory guidelines
  • Analyse portfolio data borrower behaviour and portfolio performance to identify trends and hidden nuances and improve credit policies
  • Explore new alternate data sources to improve risk models and decisioning
  • Closely work with credit MIS, credit underwriting and collections team to understand portfolio health and recommend course corrections including refinements to risk models and decisioning algorithms
  • Conduct A/B testing (champion-challenger) on credit underwriting and collection strategies to optimize approval rates and reduce losses
  • Regular updates to senior management including the Risk Committees
  • Closely work with external parties such as various credit bureaus and data partners to understand market landscape and how it affects our lending strategies
  • Handle Audit queries on matters related to credit risk policies and decisions
  • Build a strong credit policy team and mentor junior members

What we are looking for:

  • Bachelor’s Degree or above in Statistics/Engineering/Analytics or similar from a University
  • At least6-8 years of experience in credit risk preferably in the MSME segment
  • Familiar with local regulations and data landscape in the ASEAN region
  • Strong numerical and analytical skills
  • Passionate about working with large amounts of unstructured data
  • Good working knowledge of MS Excel and SQL or Phython or R
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced evolving environment with a steep learning curve
  • Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
  • Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
  • Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
  • Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching.
  • Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Interested to know more about us? Learn about our Stories here .

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Credit Policy Analyst

Kuala Lumpur, Kuala Lumpur Funding Societies | Modalku Group

Posted today

Job Viewed

Tap Again To Close

Job Description

Funding Societies | Modalku

is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers. Here at Funding Societies | Modalku, we live by our core values GETFS: Grow Relentlessly:

Strive to become our best, most authentic selves. Enable Teamwork, Disable Politics:

Only by forging togetherness, we help each other succeed. Test Measure Act:

Stay curious and reinvent ourselves, through innovation and experimentation. Focus on Impact:

Create impact through bias for action and tangible results. Serve with Obsession:

Build win-win relationships for the long-term by having a customer obsession. The successful hire will report to the Regional Head of Credit Risk and work closely with country credit teams to monitor and analyse portfolio quality and provide recommendations for improvement and execution. What you will do: Design, Maintain, Own and continuously refine credit policies for various portfolios Ensure policies are aligned to organization goals and regulatory guidelines Analyse portfolio data borrower behaviour and portfolio performance to identify trends and hidden nuances and improve credit policies Explore new alternate data sources to improve risk models and decisioning Closely work with credit MIS, credit underwriting and collections team to understand portfolio health and recommend course corrections including refinements to risk models and decisioning algorithms Conduct A/B testing (champion-challenger) on credit underwriting and collection strategies to optimize approval rates and reduce losses Regular updates to senior management including the Risk Committees Closely work with external parties such as various credit bureaus and data partners to understand market landscape and how it affects our lending strategies Handle Audit queries on matters related to credit risk policies and decisions Build a strong credit policy team and mentor junior members What we are looking for: Bachelor’s Degree or above in Statistics/Engineering/Analytics or similar from a University At least6-8 years of experience in credit risk preferably in the MSME segment Familiar with local regulations and data landscape in the ASEAN region Strong numerical and analytical skills Passionate about working with large amounts of unstructured data Good working knowledge of MS Excel and SQL or Phython or R Strong communication and interpersonal skills Ability to work in a fast-paced evolving environment with a steep learning curve Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries. Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life. Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too. Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity Interested to know more about us? Learn about our Stories

here .

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Policy Servicing Analyst

Kuala Lumpur, Kuala Lumpur Zurich 56 Company Ltd

Posted 11 days ago

Job Viewed

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Job Description

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106193

Summary

Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.

Key Task & Accountabilities

  • Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
  • Liaise and coordinate with superior and IT or system support.
  • Assist superior in participating project meeting.
  • Assist superior in prepare system/business requirement and business process review.
  • Prepare test script and Perform User Acceptance Testing,
  • Prepare sign off document from stakeholder.
  • Prepare implementation sign off document.
  • Assist superior to monitor the result.
  • Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
  • Review and recommend measure to improve the existing process and system.
  • Perform data analysis and presentation to support business decision.
  • Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
  • Establish and update guidelines, working instructions and standard operating procedures.
  • Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and approve up to authority limit assigned.
  • Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

Qualifications/ Experience

  • Bachelor Degree in Business Administration or equivalent
  • At least 3 – 5 years’ experience in Insurance Industry
  • Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all level effectively.
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Policy Servicing Analyst

Kuala Lumpur, Kuala Lumpur Zurich

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

Purpose
Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business result

Key Accountabilities

  • Supervises assigned team members’ daily activities.
  • They assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
  • They track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements.
  • They understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices.
  • They interact with and respond to customer inquiries or escalations, as requested, and model, promote and advocate Zurich’s core values.

Performance Management Accountabilities

  • Demonstrate commitment to corporate values.
  • Take accountability for participating in the performance management cycle.
  • Take action to improve performance on the job. Assist and support co-workers.
  • Take action to manage own personal development.

Requirements
Education : Degree

  • At least 2 years working experience in insurance industry, preferably experience in policy servicing or possess Diploma/Associate in Insurance/ Actuarial examination.
  • Fresh Grads as are welcome to apply.


Technical Skills

  • Knowledge of insurance, proficient in English and Bahasa Malaysia, PC literate, good communication and interpersonal skill, excellent leadership, good problem solving and analytical skill.

Location : Kuala Lumpur

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Policy Servicing Analyst

Kuala Lumpur, Kuala Lumpur Zurich Insurance

Posted 11 days ago

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Job Description

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Purpose

Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business result

Purpose

Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business result

Key Accountabilities

  • Supervises assigned team members’ daily activities.
  • They assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
  • They track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements.
  • They understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices.
  • They interact with and respond to customer inquiries or escalations, as requested, and model, promote and advocate Zurich’s core values.

Performance Management Accountabilities

  • Demonstrate commitment to corporate values.
  • Take accountability for participating in the performance management cycle.
  • Take action to improve performance on the job. Assist and support co-workers.
  • Take action to manage own personal development.

Requirements

Education : Degree

  • At least 2 years working experience in insurance industry, preferably experience in policy servicing or possess Diploma/Associate in Insurance/ Actuarial examination.
  • Fresh Grads as are welcome to apply.

Technical Skills

  • Knowledge of insurance, proficient in English and Bahasa Malaysia, PC literate, good communication and interpersonal skill, excellent leadership, good problem solving and analytical skill.

Location : Kuala Lumpur

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function General Business
  • Industries Insurance and Financial Services

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Policy Servicing Analyst

Kuala Lumpur, Kuala Lumpur Zurich 56 Company Ltd

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Job Description

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: 106193 Summary Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements. Key Task & Accountabilities Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including: Liaise and coordinate with superior and IT or system support. Assist superior in participating project meeting. Assist superior in prepare system/business requirement and business process review. Prepare test script and Perform User Acceptance Testing, Prepare sign off document from stakeholder. Prepare implementation sign off document. Assist superior to monitor the result. Perform all activities achieved the reasonable quality, performance and within the agreed timeline given. Review and recommend measure to improve the existing process and system. Perform data analysis and presentation to support business decision. Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis. Establish and update guidelines, working instructions and standard operating procedures. Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and approve up to authority limit assigned. Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded. Qualifications/ Experience Bachelor Degree in Business Administration or equivalent At least 3 – 5 years’ experience in Insurance Industry Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all level effectively.

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Policy Servicing Analyst

Kuala Lumpur, Kuala Lumpur Zurich

Posted today

Job Viewed

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Job Description

Purpose Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business result Key Accountabilities Supervises assigned team members’ daily activities. They assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team. They track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements. They understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices. They interact with and respond to customer inquiries or escalations, as requested, and model, promote and advocate Zurich’s core values. Performance Management Accountabilities Demonstrate commitment to corporate values. Take accountability for participating in the performance management cycle. Take action to improve performance on the job. Assist and support co-workers. Take action to manage own personal development. Requirements Education : Degree At least 2 years working experience in insurance industry, preferably experience in policy servicing or possess Diploma/Associate in Insurance/ Actuarial examination. Fresh Grads as are welcome to apply.

Technical Skills Knowledge of insurance, proficient in English and Bahasa Malaysia, PC literate, good communication and interpersonal skill, excellent leadership, good problem solving and analytical skill. Location : Kuala Lumpur

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