What Jobs are available for Support Team in Malaysia?
Showing 5000+ Support Team jobs in Malaysia
Customer Service Technical Support (Mandarin)
Kuala Lumpur, Kuala Lumpur
Telecontinent
Posted 17 days ago
Job Viewed
Job Description
Overview
Customer Service Technical Support (Mandarin) at Telecontinent in Kuala Lumpur, Malaysia. Responsibilities
Handle customer inquiries via inbound and outbound calls (including follow-ups). Obtain, verify, and record all necessary information from customers. Provide accurate after-sales services regarding key-lock systems, automatic doors, and security doors. Assist customers on matters related to warranty, product knowledge, service requests, and technical support. Escalate cases appropriately when higher-level support is required. Working days and hours
5 working days per week (2 rest days). 8 working hours per day. 8am - 5pm or 11am - 8pm Rotational shift (Monday to Sunday). Location
The Vertical Business Suites, Bangsar South, Kuala Lumpur Requirements
Available to start work in October 2025. Fluent in English & Mandarin (spoken, read & written). Technical support knowledge/experience required. Salary & Benefits
Base Salary: Up to RM3,000.00 KPI Allowance: Up to RM500.00/month Attendance Allowance: RM100.00/month Language Allowance: RM300.00/month (if applicable) Seniority level
Entry level Employment type
Full-time Job function
Customer Service Industries: Outsourcing and Offshoring Consulting
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Customer Service Technical Support (Mandarin) at Telecontinent in Kuala Lumpur, Malaysia. Responsibilities
Handle customer inquiries via inbound and outbound calls (including follow-ups). Obtain, verify, and record all necessary information from customers. Provide accurate after-sales services regarding key-lock systems, automatic doors, and security doors. Assist customers on matters related to warranty, product knowledge, service requests, and technical support. Escalate cases appropriately when higher-level support is required. Working days and hours
5 working days per week (2 rest days). 8 working hours per day. 8am - 5pm or 11am - 8pm Rotational shift (Monday to Sunday). Location
The Vertical Business Suites, Bangsar South, Kuala Lumpur Requirements
Available to start work in October 2025. Fluent in English & Mandarin (spoken, read & written). Technical support knowledge/experience required. Salary & Benefits
Base Salary: Up to RM3,000.00 KPI Allowance: Up to RM500.00/month Attendance Allowance: RM100.00/month Language Allowance: RM300.00/month (if applicable) Seniority level
Entry level Employment type
Full-time Job function
Customer Service Industries: Outsourcing and Offshoring Consulting
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0
Customer Service Support (IT)
Kuala Lumpur, Kuala Lumpur
Weegetu Online Enterprise
Posted 4 days ago
Job Viewed
Job Description
Handle customer inquiries and support requests related to payment gateways, APIs, and webhooks. Guide merchants and partners through API integration, configuration, and troubleshooting. Monitor transaction flows, identify failed transactions, and coordinate with internal teams for resolution. Work closely with developers and product teams to escalate and resolve API-related issues. Provide tier-1 and tier-2 technical support for payment gateway-related incidents. Assist with testing and validating new integrations before deployment. Track and report recurring issues to improve system reliability and customer experience. Ensure a high level of customer satisfaction by delivering timely and clear responses. Qualifications & Skills:
Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field. 2 years in IT support or customer service, preferably in e-commerce, or payment solutions. Basic understanding of payment gateway processes, APIs, and integrations is an advantage. Willingness to work on rotational shifts. Core Competencies:
Strong problem-solving, analytical skills. Good written and communication skills in English & Mandarin. Mandarin writing & speaking is a MUST. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Respond to client inquiries swiftly and professionally. Ability to work in high-volume transaction environments with strict SLAs.
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Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field. 2 years in IT support or customer service, preferably in e-commerce, or payment solutions. Basic understanding of payment gateway processes, APIs, and integrations is an advantage. Willingness to work on rotational shifts. Core Competencies:
Strong problem-solving, analytical skills. Good written and communication skills in English & Mandarin. Mandarin writing & speaking is a MUST. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Respond to client inquiries swiftly and professionally. Ability to work in high-volume transaction environments with strict SLAs.
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1
Support & Customer Service Manager
Sepang
Longbow Solutions
Posted 3 days ago
Job Viewed
Job Description
We are seeking a dedicated
Support & Customer Service Manager
to lead our
Level 1 Support team
and ensure excellent service delivery across our self-service kiosk, SaaS software, turnkey and ticketing systems.
Responsibilities
Manage the Level 1 Support team: schedule shifts, monitor daily performance, coach and guide team members.
Provide front‑line support when required, covering for team members on leave or sick.
Attend monthly customer support review meetings with key clients and present service performance.
Serve as super‑admin for the ticket tracking platform (monday.com) – create boards, maintain workflows, and produce weekly/monthly reports.
Join weekly operations meetings to report SLA results, highlight major incidents, and escalate unresolved issues.
Review and improve support processes to enhance responsiveness, productivity and service quality.
Coordinate with Level 2 and Level 3 teams for follow‑ups on escalated technical cases.
Maintain a strong customer service mindset, ensuring positive and professional communication at all times.
Requirements
Diploma or Degree in IT, Business, or related field.
Minimum 3–5 years’ experience managing a helpdesk, call centre, or customer support team.
Good understanding of SLA management, incident escalation and process improvement.
Experience with monday.com or other ticketing tools (e.g. Zendesk, Freshdesk, Jira Service Desk).
Excellent communication, leadership, and problem‑solving skills.
Calm, patient and service‑oriented personality.
Experience in self‑service kiosks, SaaS, attraction ticketing, mobile and online systems will be an advantage.
#J-18808-Ljbffr
Support & Customer Service Manager
to lead our
Level 1 Support team
and ensure excellent service delivery across our self-service kiosk, SaaS software, turnkey and ticketing systems.
Responsibilities
Manage the Level 1 Support team: schedule shifts, monitor daily performance, coach and guide team members.
Provide front‑line support when required, covering for team members on leave or sick.
Attend monthly customer support review meetings with key clients and present service performance.
Serve as super‑admin for the ticket tracking platform (monday.com) – create boards, maintain workflows, and produce weekly/monthly reports.
Join weekly operations meetings to report SLA results, highlight major incidents, and escalate unresolved issues.
Review and improve support processes to enhance responsiveness, productivity and service quality.
Coordinate with Level 2 and Level 3 teams for follow‑ups on escalated technical cases.
Maintain a strong customer service mindset, ensuring positive and professional communication at all times.
Requirements
Diploma or Degree in IT, Business, or related field.
Minimum 3–5 years’ experience managing a helpdesk, call centre, or customer support team.
Good understanding of SLA management, incident escalation and process improvement.
Experience with monday.com or other ticketing tools (e.g. Zendesk, Freshdesk, Jira Service Desk).
Excellent communication, leadership, and problem‑solving skills.
Calm, patient and service‑oriented personality.
Experience in self‑service kiosks, SaaS, attraction ticketing, mobile and online systems will be an advantage.
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2
(Urgent Hiring)Customer Service Technical Support Executive
Petaling Jaya, Selangor
Agensi Pekerjaan JobScoper Sdn. Bhd.
Posted 17 days ago
Job Viewed
Job Description
Overview
Join to apply for the
(Urgent Hiring)Customer Service Technical Support Executive
role at
Agensi Pekerjaan JobScoper Sdn. Bhd. This range is provided by Agensi Pekerjaan JobScoper Sdn. Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities
Act as the primary point of contact for customers needing technical support via phone Troubleshoot, diagnose, and provide effective solutions for customer issues Maintain and update databases while ensuring system security Analyze customer feedback to identify trends and suggest product improvements Guide customers through step-by-step instructions to resolve issues efficiently Qualifications
Minimum 1 year experience in customer service or technical support (BPO, IT, or related industry preferred) Strong problem-solving and analytical skills Excellent verbal and written communication skills in English & Mandarin or English & Bahasa Ability to work in a fast-paced, dynamic environment Benefits
Annual Leave and Sick Leave EPF/SOSCO Training Provided Allowance Provided 5 working days Near to LRT Ara Damansara Station Job details
Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: Human Resources Services
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Join to apply for the
(Urgent Hiring)Customer Service Technical Support Executive
role at
Agensi Pekerjaan JobScoper Sdn. Bhd. This range is provided by Agensi Pekerjaan JobScoper Sdn. Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities
Act as the primary point of contact for customers needing technical support via phone Troubleshoot, diagnose, and provide effective solutions for customer issues Maintain and update databases while ensuring system security Analyze customer feedback to identify trends and suggest product improvements Guide customers through step-by-step instructions to resolve issues efficiently Qualifications
Minimum 1 year experience in customer service or technical support (BPO, IT, or related industry preferred) Strong problem-solving and analytical skills Excellent verbal and written communication skills in English & Mandarin or English & Bahasa Ability to work in a fast-paced, dynamic environment Benefits
Annual Leave and Sick Leave EPF/SOSCO Training Provided Allowance Provided 5 working days Near to LRT Ara Damansara Station Job details
Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: Human Resources Services
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3
Customer Service Support (Cantonese Speaker)
Kuala Lumpur, Kuala Lumpur
Cognizant
Posted 4 days ago
Job Viewed
Job Description
Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner Address members’ enquiries effectively and maintain satisfactory quality of customer service Make appropriate recommendations to meet customers’ expectation Escalate enquiries when necessary in line with internal guidelines Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors Job Requirements
With 1-6 years of Customer Service experience in insurance or financial industry Language proficiency - Cantonese (must be able to speak, read and write fluently) Good knowledge of Healthcare and medical insurance product Good communication skills and professional telephone manner Strong sense of responsibility with high level of integrity and trust
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With 1-6 years of Customer Service experience in insurance or financial industry Language proficiency - Cantonese (must be able to speak, read and write fluently) Good knowledge of Healthcare and medical insurance product Good communication skills and professional telephone manner Strong sense of responsibility with high level of integrity and trust
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4
Technical Support
Kuala Lumpur, Kuala Lumpur
Razorpay Curlec
Posted 10 days ago
Job Viewed
Job Description
Senior Associate Talent Partner | Fintech | We are Hiring! Visit my profile for interesting opportunities with Curlec About Us Razorpay is India’s leading full-stack Payments and Banking Platform, powering the digital financial infrastructure for over 10 million businesses. Founded in 2015, Razorpay enables businesses to accept, process, and disburse payments with ease, while offering innovative products across Payments, Capital, and Banking. Backed by marquee investors like Sequoia Capital India, Tiger Global, and Y Combinator, Razorpay is transforming the way businesses manage money and scale sustainably.
As part of its international expansion strategy, Razorpay acquired Razorpay Curlec, a Kuala Lumpur-based full-stack payments solution, to establish a strong presence in Southeast Asia. Razorpay Curlec has since become an integral part of Razorpay’s vision to simplify financial operations for businesses across the region. Building on this momentum, Razorpay is now expanding into Singapore, marking its next strategic step in the Southeast Asia growth journey.
About the Role The individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them.
Location & Commitments
Permanent full time role based at our office - Kuala Lumpur (Mondays to Fridays)
Responsibilities
Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services.
Provide timely resolution to merchants and assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills.
Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.
Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant.
Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.
Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
May travel to client sites in order to resolve extremely complex customer and integration issues.
Requirements
2-3 years of experience, in Technical support, data analytics or similar domains
Bachelor’s or Master’s degree in Computer Science, Information Technology, or related fields.
Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go)
To explain complex information in simple, clear terms to a non-IT personnel.
Ability to deal with complex issues and bring it to closure with least dependency.
Logical thinker with good analytical and problem-solving skills.
Good to have up-to-date technical knowledge in the payment gateway domain.
Ability for in-depth understanding of multiple products and processes.
Good interpersonal skills coupled with quick decision making while advising the client or Sales team.
Mandarin speaking skills is a must
#J-18808-Ljbffr
As part of its international expansion strategy, Razorpay acquired Razorpay Curlec, a Kuala Lumpur-based full-stack payments solution, to establish a strong presence in Southeast Asia. Razorpay Curlec has since become an integral part of Razorpay’s vision to simplify financial operations for businesses across the region. Building on this momentum, Razorpay is now expanding into Singapore, marking its next strategic step in the Southeast Asia growth journey.
About the Role The individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them.
Location & Commitments
Permanent full time role based at our office - Kuala Lumpur (Mondays to Fridays)
Responsibilities
Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services.
Provide timely resolution to merchants and assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills.
Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.
Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant.
Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.
Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
May travel to client sites in order to resolve extremely complex customer and integration issues.
Requirements
2-3 years of experience, in Technical support, data analytics or similar domains
Bachelor’s or Master’s degree in Computer Science, Information Technology, or related fields.
Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go)
To explain complex information in simple, clear terms to a non-IT personnel.
Ability to deal with complex issues and bring it to closure with least dependency.
Logical thinker with good analytical and problem-solving skills.
Good to have up-to-date technical knowledge in the payment gateway domain.
Ability for in-depth understanding of multiple products and processes.
Good interpersonal skills coupled with quick decision making while advising the client or Sales team.
Mandarin speaking skills is a must
#J-18808-Ljbffr
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5
Technical Support
Petaling Jaya, Selangor
YL Systems Sdn Bhd
Posted 17 days ago
Job Viewed
Job Description
Job Overview Join to apply for the
Technical Support
role at
YL Systems Sdn Bhd .
Base pay range information is provided below. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
To perform installation, preventive maintenance and troubleshoot for ELV System (CCTV, Card Access, Barrier Gate, Lift Access, Public Address, Intercom, SMATV, FTTH, Audio & Stage Lighting, Networking etc) and Information Communications Technology (ICT) Systems.
Carry out maintenance, installation, configuration, start-up, testing, commissioning, troubleshooting, and technical support.
To collaborate with Technical Manager & Technical Team Leader and/or relevant contractors by providing valuable assistance in communicating progress updates, addressing challenges, and managing resource requirements in a timely and effective manner.
Qualifications
Minimum SPM / Diploma in related field.
Able to converse in English and Mandarin.
Workmanship skills, team player and willing to learn.
Time management and problem-solving skills.
Basic knowledge in reading construction drawings and layout plan.
Minimum 1 year of experience in related field.
Location
YL Office
Klang Valley
Benefits
EPF, SOCSO
BONUS
COMPANY OVERSEATRIP
Working hours: 8.30am – 5.30pm
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Technology, Information and Internet
#J-18808-Ljbffr
Technical Support
role at
YL Systems Sdn Bhd .
Base pay range information is provided below. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
To perform installation, preventive maintenance and troubleshoot for ELV System (CCTV, Card Access, Barrier Gate, Lift Access, Public Address, Intercom, SMATV, FTTH, Audio & Stage Lighting, Networking etc) and Information Communications Technology (ICT) Systems.
Carry out maintenance, installation, configuration, start-up, testing, commissioning, troubleshooting, and technical support.
To collaborate with Technical Manager & Technical Team Leader and/or relevant contractors by providing valuable assistance in communicating progress updates, addressing challenges, and managing resource requirements in a timely and effective manner.
Qualifications
Minimum SPM / Diploma in related field.
Able to converse in English and Mandarin.
Workmanship skills, team player and willing to learn.
Time management and problem-solving skills.
Basic knowledge in reading construction drawings and layout plan.
Minimum 1 year of experience in related field.
Location
YL Office
Klang Valley
Benefits
EPF, SOCSO
BONUS
COMPANY OVERSEATRIP
Working hours: 8.30am – 5.30pm
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Technology, Information and Internet
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6
Senior IT Technical Support/ IT Technical Support
Kedah, Kedah
Unigen Technology Sdn Bhd
Posted 3 days ago
Job Viewed
Job Description
Senior IT Technical Support/ IT Technical Support Add expected salary to your profile for insights
Provide first-level support for PC, laptop, printer, projector, label printer and software issues
Troubleshoot and maintain
CCTV systems/Door access system
Perform network troubleshooting (LAN, switches, IP configuration, Wi-Fi)
Manage
Active Directory
user accounts (creation, modification, deactivation)
Support
Office 365
Record and update support activities in the
master list
or IT asset record
Coordinate with
vendors
for repairs, maintenance, and warranty claims
Added Advantages
Experience with ESET or other endpoint security tools
basic understanding of IT asset management or ISO27001
IT certifications (CompTIA A+/N+, Microsoft Certified)
Unlock job insights Salary match Number of applicants Skills match
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years of experience do you have as an Information Technology Technician?
Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
Do you possess or have access to your own transportation?
Which of the following languages are you fluent in?
Are you willing to undergo a pre-employment background check?
#J-18808-Ljbffr
Provide first-level support for PC, laptop, printer, projector, label printer and software issues
Troubleshoot and maintain
CCTV systems/Door access system
Perform network troubleshooting (LAN, switches, IP configuration, Wi-Fi)
Manage
Active Directory
user accounts (creation, modification, deactivation)
Support
Office 365
Record and update support activities in the
master list
or IT asset record
Coordinate with
vendors
for repairs, maintenance, and warranty claims
Added Advantages
Experience with ESET or other endpoint security tools
basic understanding of IT asset management or ISO27001
IT certifications (CompTIA A+/N+, Microsoft Certified)
Unlock job insights Salary match Number of applicants Skills match
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years of experience do you have as an Information Technology Technician?
Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
Do you possess or have access to your own transportation?
Which of the following languages are you fluent in?
Are you willing to undergo a pre-employment background check?
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
7
Assistant Client Support Officer, Customer Service
Cyberjaya
NTT America, Inc.
Posted 16 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
+ Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required
**Academic qualifications and certifications:**
+ High School Certification
**Required experience:**
+ Basic level years of experience
+ Basic experience level in the Technology Industry and Call Centre environment
+ Able to speak Cantonese to work with clients from Hong Kong
+ Fresh graduates are encouraged to apply
+ Able to work in Cyberjaya (On-site)
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
+ Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required
**Academic qualifications and certifications:**
+ High School Certification
**Required experience:**
+ Basic level years of experience
+ Basic experience level in the Technology Industry and Call Centre environment
+ Able to speak Cantonese to work with clients from Hong Kong
+ Fresh graduates are encouraged to apply
+ Able to work in Cyberjaya (On-site)
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Assistant Client Support Officer, Customer Service
Cyberjaya
NTT America, Inc.
Posted 16 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
+ Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required
**Academic qualifications and certifications:**
+ High School Certification
**Required experience:**
+ Basic level years of experience
+ Basic experience level in the Technology Industry and Call Centre environment
+ Able to speak Cantonese
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
+ Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required
**Academic qualifications and certifications:**
+ High School Certification
**Required experience:**
+ Basic level years of experience
+ Basic experience level in the Technology Industry and Call Centre environment
+ Able to speak Cantonese
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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