What Jobs are available for Support Supervisor in Malaysia?
Showing 1400 Support Supervisor jobs in Malaysia
Technical Support Supervisor
Butterworth, Pulau Pinang
EPS Consultants
Posted 15 days ago
Job Viewed
Job Description
Job Description Managing and Supporting all installed systems and infrastructure of System Maintain Network Infrastructure and System Security, including system setup and network configuration. Maintain hardware inventory of all equipment including spare equipment and diagnostic tools. Troubleshoot complex issues, relating to installation, configuration and functional / technical support of the systems. Ensure system operations notifications and escalation procedures are accurately followed. Managing assigned projects and program components to deliver services in accordance with established objectives. Manage multiple jobs simultaneously and ensure all milestones and deadlines are meet. Managing and Preparing the reports and necessary documentation to customer or management if required .Manage work assignment and allocation for staff. Ensure team follows standard operating procedures for all operational functions. Provide support and guidance to staff. Provide 2nd and 3rd level support to Team Member. Design, configure, and install network equipment, Audio Video, Door Access, RFID & IoT and CCTV Systems. Perform all delegated tasks assigned by operation manager. Maintain and upgrade existing network equipment, Audio Video, Door Access and CCTV camera systems. Provide technical support to end users covering all hardware and systems related issues. Troubleshoot network equipment, Audio Video, Door Access, RFID & IoT and CCTV camera systems. Ensure that all project specifications are implemented in the technical solution and are compatible with the project's overall architecture including structured cabling. Identify any and all compliance issues with recommended resolution options. Responsible for solve any problems reported by customer and sends the necessary technicians to check and repair if necessary and test equipment to ensure they are in good and safe working conditions. Requirements: Possess at least Diploma/post Graduate Diploma/ Bachelor’s Degree in Computer Science/Information Technology or equivalent At least 3-5 year(s) of working experience in the related field is required for this position Strong technical knowledge, strong networking capabilities and relationship management skills
Ability to prioritize tasks and work under pressure and a strong team player.
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Ability to prioritize tasks and work under pressure and a strong team player.
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0
Help Desk / Receptionist
Klang, Selangor
CTOS
Posted 2 days ago
Job Viewed
Job Description
About the role We are seeking an experienced Service Centre professional to join our team at CTOS Data Systems Sdn Bhd in Petaling Jaya, Selangor. In this full‑time role, you will play a crucial part in providing exceptional customer service and support to our valued clients.
What you’ll be doing
Provide explanation and consultancy services to customers about credit reports and any information related to the Company.
Attend to enquiries about products and solutions.
Assist customers with registration and credit report checking.
Maintain a positive, empathetic and professional attitude towards customers.
Be customer‑centric, willing to go the extra mile to optimize customer experience.
Have a pleasant personality with good interpersonal and communication skills.
Perform basic administration and data entry into Salesforce to record daily activities.
Manage and ensure Service Center is presentable.
Handle emails, inbound and outbound calls on customer’s enquiries about the ETR record.
Provide support on business compliance matters in accordance with the Company’s business compliance framework.
What we’re looking for
Candidate must possess at least SPM level or above in any related field. Fresh graduates are encouraged to apply. (Training will be provided)
Self‑starter and able to work independently with minimum supervision.
Ability to present, persuade and communicate effectively.
Proficient in written and spoken English and Bahasa Malaysia. Mandarin and/or Tamil is an added advantage.
Computer literate and data entry skills.
Possess own transport.
What we offer At CTOS Data Systems Sdn Bhd, we value our employees and strive to create a supportive and rewarding work environment. We offer competitive remuneration, opportunities for career development, and a range of benefits to support your wellbeing.
About us CTOS Data Systems Sdn Bhd is a leading provider of credit reporting and business information services in Malaysia. With a strong commitment to innovation and customer‑centric solutions, we are dedicated to empowering businesses and individuals to make informed decisions.
Apply now to join our dynamic team and be a part of our continued success.
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What you’ll be doing
Provide explanation and consultancy services to customers about credit reports and any information related to the Company.
Attend to enquiries about products and solutions.
Assist customers with registration and credit report checking.
Maintain a positive, empathetic and professional attitude towards customers.
Be customer‑centric, willing to go the extra mile to optimize customer experience.
Have a pleasant personality with good interpersonal and communication skills.
Perform basic administration and data entry into Salesforce to record daily activities.
Manage and ensure Service Center is presentable.
Handle emails, inbound and outbound calls on customer’s enquiries about the ETR record.
Provide support on business compliance matters in accordance with the Company’s business compliance framework.
What we’re looking for
Candidate must possess at least SPM level or above in any related field. Fresh graduates are encouraged to apply. (Training will be provided)
Self‑starter and able to work independently with minimum supervision.
Ability to present, persuade and communicate effectively.
Proficient in written and spoken English and Bahasa Malaysia. Mandarin and/or Tamil is an added advantage.
Computer literate and data entry skills.
Possess own transport.
What we offer At CTOS Data Systems Sdn Bhd, we value our employees and strive to create a supportive and rewarding work environment. We offer competitive remuneration, opportunities for career development, and a range of benefits to support your wellbeing.
About us CTOS Data Systems Sdn Bhd is a leading provider of credit reporting and business information services in Malaysia. With a strong commitment to innovation and customer‑centric solutions, we are dedicated to empowering businesses and individuals to make informed decisions.
Apply now to join our dynamic team and be a part of our continued success.
#J-18808-Ljbffr
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1
IT Help Desk
Kuala Lumpur, Kuala Lumpur
Krypton Fund Services
Posted 16 days ago
Job Viewed
Job Description
Primary Responsibilities
Serves as the first point of contact for technical support within an organization. Assist users in resolving hardware, software, and network-related issues, either remotely or on-site. Ensure smooth operation of IT systems and minimize downtime for end-users.
Respond to incoming support request via phone, email, ticketing system. diagnose and troubleshoot hardware/software issues
Log and manage support tickets using IT service management tools (ITSM), document issues and resolutions for future reference and knowledge sharing, maintain accurate records of user interactions and technical issues.
Install and configure desktops, laptops, printers, and mobile devices onsite and remotely, support the setup of email, VPN, remote access, and user accounts, deploy software updates, patches, and antivirus solutions.
Monitor system alerts and health indicators, perform routine maintenance to prevent issues before they occur.
Educate users on common issues and best practices, communicate downtime, changes, and maintenance schedules.
Collaborate with internal and external IT teams and business users to develop, document, and test the Business Continuity plan, ensuring preparedness for potential disruptions or disasters.
Must be available during normal business hours for the hired location and may act as overnight support for all locations depending on region coverage, ensuring timely resolution of IT issues and emergencies.
Possess a strong understanding of Office products, Windows Operating Systems (particularly Windows 11 Professional), Windows Server Operating Systems (especially Active Directory), VMWare, and Office 365 administration, Virtual Server Software and Management
Qualifications
CompTIA A+ Certified – Entry-level certification in hardware and software support.
Brings over 2 years of hands-on experience in IT roles, with proven expertise in network administration, system monitoring, and infrastructure maintenance.
Proficiency in utilizing Network Management and Monitoring systems, with the ability to troubleshoot system performance issues and implement solutions.
Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and collaborate with internal teams and external vendors.
Proactive and self-motivated, with a willingness to learn, share knowledge, and cooperate with team members to achieve common goals.
Strong problem-solving skills, with the ability to independently solve and be proactive in technical issues and drive continuous improvement in IT operations and services as well as Time management and multitasking
Familiarity with Active Directory, user permissions, and account management, and Intune
Basic networking knowledge (IP, DNS, DHCP)
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Serves as the first point of contact for technical support within an organization. Assist users in resolving hardware, software, and network-related issues, either remotely or on-site. Ensure smooth operation of IT systems and minimize downtime for end-users.
Respond to incoming support request via phone, email, ticketing system. diagnose and troubleshoot hardware/software issues
Log and manage support tickets using IT service management tools (ITSM), document issues and resolutions for future reference and knowledge sharing, maintain accurate records of user interactions and technical issues.
Install and configure desktops, laptops, printers, and mobile devices onsite and remotely, support the setup of email, VPN, remote access, and user accounts, deploy software updates, patches, and antivirus solutions.
Monitor system alerts and health indicators, perform routine maintenance to prevent issues before they occur.
Educate users on common issues and best practices, communicate downtime, changes, and maintenance schedules.
Collaborate with internal and external IT teams and business users to develop, document, and test the Business Continuity plan, ensuring preparedness for potential disruptions or disasters.
Must be available during normal business hours for the hired location and may act as overnight support for all locations depending on region coverage, ensuring timely resolution of IT issues and emergencies.
Possess a strong understanding of Office products, Windows Operating Systems (particularly Windows 11 Professional), Windows Server Operating Systems (especially Active Directory), VMWare, and Office 365 administration, Virtual Server Software and Management
Qualifications
CompTIA A+ Certified – Entry-level certification in hardware and software support.
Brings over 2 years of hands-on experience in IT roles, with proven expertise in network administration, system monitoring, and infrastructure maintenance.
Proficiency in utilizing Network Management and Monitoring systems, with the ability to troubleshoot system performance issues and implement solutions.
Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and collaborate with internal teams and external vendors.
Proactive and self-motivated, with a willingness to learn, share knowledge, and cooperate with team members to achieve common goals.
Strong problem-solving skills, with the ability to independently solve and be proactive in technical issues and drive continuous improvement in IT operations and services as well as Time management and multitasking
Familiarity with Active Directory, user permissions, and account management, and Intune
Basic networking knowledge (IP, DNS, DHCP)
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2
Support Help Desk Operator
Kuala Lumpur, Kuala Lumpur
Westan Australia
Posted 4 days ago
Job Viewed
Job Description
Overview
Westan is a leading value-added distributor of internationally-recognised audiovisual products, representing top commercial and consumer brands across Australia and New Zealand. Our channels span across AV retail specialists, mass retail, education, commercial AV, digital signage, hospitality, telecommunications and more. We have a simple mandate: to achieve great things with our clients and our suppliers that could not otherwise be achieved by any of us alone. To this end, we see ourselves as not just a distributor of great brands but also fundamentally bringing a vertically-integrated skillset to our activities and relationships.
Qualifications & experience
Basic technical understanding across video, audio, and commercial AV control systems.
Excellent communication and interpersonal skills.
Excellent problem-solving skills.
Ability to work effectively in a small team environment.
Ability to manage multiple tasks and prioritise effectively.
Previous experience in technical support or a related field in AV is beneficial.
Tasks & responsibilities
Seek clarification and validate inbound issues created via our ticketing system.
Allocate incidents and queries to the technical support team in a manner that supports efficient resolution within our required timeframes.
Field phone calls from customers and end users in a professional manner and, where relevant, create tickets to document issues or problems.
Answer support-based emails in a timely fashion and, where relevant, create tickets to document issues or problems.
Where possible, resolve tickets at first call or through self-serve.
Update and/or confirm scheduling of third-party technician visits.
Update spare parts and ticketing register where required.
Track spare part and replacement orders and update tickets accordingly.
Maintain spare parts inventory management system.
Small team environment with a collaborative work culture.
Opportunity to work with leading technology brands.
Ongoing training and development opportunities.
Competitive salary package.
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Westan is a leading value-added distributor of internationally-recognised audiovisual products, representing top commercial and consumer brands across Australia and New Zealand. Our channels span across AV retail specialists, mass retail, education, commercial AV, digital signage, hospitality, telecommunications and more. We have a simple mandate: to achieve great things with our clients and our suppliers that could not otherwise be achieved by any of us alone. To this end, we see ourselves as not just a distributor of great brands but also fundamentally bringing a vertically-integrated skillset to our activities and relationships.
Qualifications & experience
Basic technical understanding across video, audio, and commercial AV control systems.
Excellent communication and interpersonal skills.
Excellent problem-solving skills.
Ability to work effectively in a small team environment.
Ability to manage multiple tasks and prioritise effectively.
Previous experience in technical support or a related field in AV is beneficial.
Tasks & responsibilities
Seek clarification and validate inbound issues created via our ticketing system.
Allocate incidents and queries to the technical support team in a manner that supports efficient resolution within our required timeframes.
Field phone calls from customers and end users in a professional manner and, where relevant, create tickets to document issues or problems.
Answer support-based emails in a timely fashion and, where relevant, create tickets to document issues or problems.
Where possible, resolve tickets at first call or through self-serve.
Update and/or confirm scheduling of third-party technician visits.
Update spare parts and ticketing register where required.
Track spare part and replacement orders and update tickets accordingly.
Maintain spare parts inventory management system.
Small team environment with a collaborative work culture.
Opportunity to work with leading technology brands.
Ongoing training and development opportunities.
Competitive salary package.
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3
Remote IT Help Desk Technician (Level 1 – 3)
Kuala Lumpur, Kuala Lumpur
Mashreq Bank
Posted 2 days ago
Job Viewed
Job Description
Job Summary The Elite Job is seeking a skilled and proactive Remote IT Help Desk Technician (Level 1 – 3) to join our dynamic team. As a key member of our IT support department, you will provide technical support and solutions to end users, addressing a range of IT issues via phone, email, and remote tools. You will assist with troubleshooting hardware and software issues, managing technical requests, and ensuring all systems run smoothly. If you have a passion for IT support and enjoy solving complex technical challenges, this is the role for you.
Key Responsibilities
Provide first-line to third-line technical support to end users via various channels, including phone, email, and remote desktop tools.
Troubleshoot hardware, software, and network issues, escalating complex problems to higher-level technicians as needed.
Ensure all technical support tickets are logged, tracked, and resolved in a timely manner, maintaining a high level of customer satisfaction.
Maintain and update knowledge base articles to improve team efficiency and provide users with self-service solutions.
Set up, configure, and troubleshoot operating systems, applications, and network equipment.
Install, configure, and troubleshoot software and hardware as needed for remote and in-office users.
Assist with IT onboarding for new employees, including setting up workstations and network access.
Ensure security protocols are followed, including patch management and virus/malware protection updates.
Provide training and support for users on new systems and technology tools.
Monitor system performance and assist with periodic system audits.
Collaborate with other IT staff to identify and implement improvements in service delivery.
Required Skills and Qualifications
High school diploma or equivalent required; Associates or Bachelors degree in Information Technology or related field preferred.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) highly preferred.
Proven experience in IT support, with a focus on hardware and software troubleshooting.
Strong understanding of operating systems (Windows, macOS, Linux) and common office applications (MS Office Suite, Google Workspace).
Experience with remote desktop tools (TeamViewer, Remote Desktop, etc.) and ticketing systems (Zendesk, ServiceNow, etc.).
Knowledge of networking concepts, including VPN, DNS, and DHCP.
Ability to work independently with minimal supervision, manage multiple priorities, and meet deadlines.
Excellent communication skills, both written and verbal, with a customer-focused approach.
Strong problem-solving skills and attention to detail.
Experience
Minimum of 1-3 years of experience in an IT support or help desk role, with demonstrated experience in troubleshooting and resolving technical issues.
Experience in remote IT support and knowledge of remote work tools is preferred.
Previous experience working with both Windows and macOS operating systems is a plus.
Working Hours
Full-time, remote position.
Flexible work hours with the possibility of occasional on-call shifts depending on the needs of the business.
Must be available to work across various time zones as required, with a commitment to providing timely support.
Knowledge, Skills, and Abilities
Technical Knowledge : Proficient in diagnosing and resolving hardware and software issues across various platforms.
Customer Service Orientation : Ability to provide excellent customer service, ensuring that users feel supported and heard.
Troubleshooting : Strong analytical and troubleshooting skills, with the ability to think critically and apply technical solutions to real-world problems.
Adaptability : Willingness to learn new technologies and adapt to the changing needs of the business.
Team Collaboration : Ability to work well in a team environment and communicate effectively with colleagues, managers, and users.
Benefits
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Paid time off (PTO) and holiday leave.
Retirement savings plan with company contributions.
Professional development opportunities and certifications.
Flexible remote work environment with the ability to manage your work-life balance.
Access to cutting-edge technology and IT tools.
Why Join At The Elite Job, we value innovation, collaboration, and a passion for technology. Joining our team means being part of a company that values your skills, offers opportunities for growth, and empowers you to make a real impact. As a Remote IT Help Desk Technician, you will have the opportunity to work with a diverse and talented team, supporting a range of technical challenges while developing your career in IT. If you are looking for a rewarding career with flexibility and growth opportunities, we invite you to apply!
How to Apply Interested candidates should submit a resume along with a cover letter outlining their experience and interest in the position. Please include details of any relevant certifications or technical skills. Applications can be submitted via our online portal or by emailing to us.
We look forward to reviewing your application and welcoming you to The Elite Job team!
#J-18808-Ljbffr
Key Responsibilities
Provide first-line to third-line technical support to end users via various channels, including phone, email, and remote desktop tools.
Troubleshoot hardware, software, and network issues, escalating complex problems to higher-level technicians as needed.
Ensure all technical support tickets are logged, tracked, and resolved in a timely manner, maintaining a high level of customer satisfaction.
Maintain and update knowledge base articles to improve team efficiency and provide users with self-service solutions.
Set up, configure, and troubleshoot operating systems, applications, and network equipment.
Install, configure, and troubleshoot software and hardware as needed for remote and in-office users.
Assist with IT onboarding for new employees, including setting up workstations and network access.
Ensure security protocols are followed, including patch management and virus/malware protection updates.
Provide training and support for users on new systems and technology tools.
Monitor system performance and assist with periodic system audits.
Collaborate with other IT staff to identify and implement improvements in service delivery.
Required Skills and Qualifications
High school diploma or equivalent required; Associates or Bachelors degree in Information Technology or related field preferred.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) highly preferred.
Proven experience in IT support, with a focus on hardware and software troubleshooting.
Strong understanding of operating systems (Windows, macOS, Linux) and common office applications (MS Office Suite, Google Workspace).
Experience with remote desktop tools (TeamViewer, Remote Desktop, etc.) and ticketing systems (Zendesk, ServiceNow, etc.).
Knowledge of networking concepts, including VPN, DNS, and DHCP.
Ability to work independently with minimal supervision, manage multiple priorities, and meet deadlines.
Excellent communication skills, both written and verbal, with a customer-focused approach.
Strong problem-solving skills and attention to detail.
Experience
Minimum of 1-3 years of experience in an IT support or help desk role, with demonstrated experience in troubleshooting and resolving technical issues.
Experience in remote IT support and knowledge of remote work tools is preferred.
Previous experience working with both Windows and macOS operating systems is a plus.
Working Hours
Full-time, remote position.
Flexible work hours with the possibility of occasional on-call shifts depending on the needs of the business.
Must be available to work across various time zones as required, with a commitment to providing timely support.
Knowledge, Skills, and Abilities
Technical Knowledge : Proficient in diagnosing and resolving hardware and software issues across various platforms.
Customer Service Orientation : Ability to provide excellent customer service, ensuring that users feel supported and heard.
Troubleshooting : Strong analytical and troubleshooting skills, with the ability to think critically and apply technical solutions to real-world problems.
Adaptability : Willingness to learn new technologies and adapt to the changing needs of the business.
Team Collaboration : Ability to work well in a team environment and communicate effectively with colleagues, managers, and users.
Benefits
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Paid time off (PTO) and holiday leave.
Retirement savings plan with company contributions.
Professional development opportunities and certifications.
Flexible remote work environment with the ability to manage your work-life balance.
Access to cutting-edge technology and IT tools.
Why Join At The Elite Job, we value innovation, collaboration, and a passion for technology. Joining our team means being part of a company that values your skills, offers opportunities for growth, and empowers you to make a real impact. As a Remote IT Help Desk Technician, you will have the opportunity to work with a diverse and talented team, supporting a range of technical challenges while developing your career in IT. If you are looking for a rewarding career with flexibility and growth opportunities, we invite you to apply!
How to Apply Interested candidates should submit a resume along with a cover letter outlining their experience and interest in the position. Please include details of any relevant certifications or technical skills. Applications can be submitted via our online portal or by emailing to us.
We look forward to reviewing your application and welcoming you to The Elite Job team!
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Remote IT Help Desk Technician (Level 1 – 3)
Kuantan, Pahang
Mashreq Bank
Posted 15 days ago
Job Viewed
Job Description
Job Summary The Elite Job is seeking a skilled and proactive Remote IT Help Desk Technician (Level 1 – 3) to join our dynamic team. As a key member of our IT support department, you will provide technical support and solutions to end users, addressing a range of IT issues via phone, email, and remote tools. You will assist with troubleshooting hardware and software issues, managing technical requests, and ensuring all systems run smoothly. If you have a passion for IT support and enjoy solving complex technical challenges, this is the role for you.
Key Responsibilities
Provide first-line to third-line technical support to end users via various channels, including phone, email, and remote desktop tools.
Troubleshoot hardware, software, and network issues, escalating complex problems to higher-level technicians as needed.
Ensure all technical support tickets are logged, tracked, and resolved in a timely manner, maintaining a high level of customer satisfaction.
Maintain and update knowledge base articles to improve team efficiency and provide users with self-service solutions.
Set up, configure, and troubleshoot operating systems, applications, and network equipment.
Install, configure, and troubleshoot software and hardware as needed for remote and in-office users.
Assist with IT onboarding for new employees, including setting up workstations and network access.
Ensure security protocols are followed, including patch management and virus/malware protection updates.
Provide training and support for users on new systems and technology tools.
Monitor system performance and assist with periodic system audits.
Collaborate with other IT staff to identify and implement improvements in service delivery.
Required Skills and Qualifications
High school diploma or equivalent required; Associates or Bachelors degree in Information Technology or related field preferred.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) highly preferred.
Proven experience in IT support, with a focus on hardware and software troubleshooting.
Strong understanding of operating systems (Windows, macOS, Linux) and common office applications (MS Office Suite, Google Workspace).
Experience with remote desktop tools (TeamViewer, Remote Desktop, etc.) and ticketing systems (Zendesk, ServiceNow, etc.).
Knowledge of networking concepts, including VPN, DNS, and DHCP.
Ability to work independently with minimal supervision, manage multiple priorities, and meet deadlines.
Excellent communication skills, both written and verbal, with a customer-focused approach.
Strong problem-solving skills and attention to detail.
Experience
Minimum of 1-3 years of experience in an IT support or help desk role, with demonstrated experience in troubleshooting and resolving technical issues.
Experience in remote IT support and knowledge of remote work tools is preferred.
Previous experience working with both Windows and macOS operating systems is a plus.
Working Hours
Full-time, remote position.
Flexible work hours with the possibility of occasional on-call shifts depending on the needs of the business.
Must be available to work across various time zones as required, with a commitment to providing timely support.
Knowledge, Skills, and Abilities
Technical Knowledge : Proficient in diagnosing and resolving hardware and software issues across various platforms.
Customer Service Orientation : Ability to provide excellent customer service, ensuring that users feel supported and heard.
Troubleshooting : Strong analytical and troubleshooting skills, with the ability to think critically and apply technical solutions to real-world problems.
Adaptability : Willingness to learn new technologies and adapt to the changing needs of the business.
Team Collaboration : Ability to work well in a team environment and communicate effectively with colleagues, managers, and users.
Benefits
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Paid time off (PTO) and holiday leave.
Retirement savings plan with company contributions.
Professional development opportunities and certifications.
Flexible remote work environment with the ability to manage your work-life balance.
Access to cutting-edge technology and IT tools.
Why Join At The Elite Job, we value innovation, collaboration, and a passion for technology. Joining our team means being part of a company that values your skills, offers opportunities for growth, and empowers you to make a real impact. As a Remote IT Help Desk Technician, you will have the opportunity to work with a diverse and talented team, supporting a range of technical challenges while developing your career in IT. If you are looking for a rewarding career with flexibility and growth opportunities, we invite you to apply!
How to Apply Interested candidates should submit a resume along with a cover letter outlining their experience and interest in the position. Please include details of any relevant certifications or technical skills. Applications can be submitted via our online portal or by emailing to us.
We look forward to reviewing your application and welcoming you to The Elite Job team!
#J-18808-Ljbffr
Key Responsibilities
Provide first-line to third-line technical support to end users via various channels, including phone, email, and remote desktop tools.
Troubleshoot hardware, software, and network issues, escalating complex problems to higher-level technicians as needed.
Ensure all technical support tickets are logged, tracked, and resolved in a timely manner, maintaining a high level of customer satisfaction.
Maintain and update knowledge base articles to improve team efficiency and provide users with self-service solutions.
Set up, configure, and troubleshoot operating systems, applications, and network equipment.
Install, configure, and troubleshoot software and hardware as needed for remote and in-office users.
Assist with IT onboarding for new employees, including setting up workstations and network access.
Ensure security protocols are followed, including patch management and virus/malware protection updates.
Provide training and support for users on new systems and technology tools.
Monitor system performance and assist with periodic system audits.
Collaborate with other IT staff to identify and implement improvements in service delivery.
Required Skills and Qualifications
High school diploma or equivalent required; Associates or Bachelors degree in Information Technology or related field preferred.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) highly preferred.
Proven experience in IT support, with a focus on hardware and software troubleshooting.
Strong understanding of operating systems (Windows, macOS, Linux) and common office applications (MS Office Suite, Google Workspace).
Experience with remote desktop tools (TeamViewer, Remote Desktop, etc.) and ticketing systems (Zendesk, ServiceNow, etc.).
Knowledge of networking concepts, including VPN, DNS, and DHCP.
Ability to work independently with minimal supervision, manage multiple priorities, and meet deadlines.
Excellent communication skills, both written and verbal, with a customer-focused approach.
Strong problem-solving skills and attention to detail.
Experience
Minimum of 1-3 years of experience in an IT support or help desk role, with demonstrated experience in troubleshooting and resolving technical issues.
Experience in remote IT support and knowledge of remote work tools is preferred.
Previous experience working with both Windows and macOS operating systems is a plus.
Working Hours
Full-time, remote position.
Flexible work hours with the possibility of occasional on-call shifts depending on the needs of the business.
Must be available to work across various time zones as required, with a commitment to providing timely support.
Knowledge, Skills, and Abilities
Technical Knowledge : Proficient in diagnosing and resolving hardware and software issues across various platforms.
Customer Service Orientation : Ability to provide excellent customer service, ensuring that users feel supported and heard.
Troubleshooting : Strong analytical and troubleshooting skills, with the ability to think critically and apply technical solutions to real-world problems.
Adaptability : Willingness to learn new technologies and adapt to the changing needs of the business.
Team Collaboration : Ability to work well in a team environment and communicate effectively with colleagues, managers, and users.
Benefits
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Paid time off (PTO) and holiday leave.
Retirement savings plan with company contributions.
Professional development opportunities and certifications.
Flexible remote work environment with the ability to manage your work-life balance.
Access to cutting-edge technology and IT tools.
Why Join At The Elite Job, we value innovation, collaboration, and a passion for technology. Joining our team means being part of a company that values your skills, offers opportunities for growth, and empowers you to make a real impact. As a Remote IT Help Desk Technician, you will have the opportunity to work with a diverse and talented team, supporting a range of technical challenges while developing your career in IT. If you are looking for a rewarding career with flexibility and growth opportunities, we invite you to apply!
How to Apply Interested candidates should submit a resume along with a cover letter outlining their experience and interest in the position. Please include details of any relevant certifications or technical skills. Applications can be submitted via our online portal or by emailing to us.
We look forward to reviewing your application and welcoming you to The Elite Job team!
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Remote IT Help Desk Technician (Level 1 – 3)
George Town
Mashreq Bank
Posted 15 days ago
Job Viewed
Job Description
Job Summary The Elite Job is seeking a skilled and proactive Remote IT Help Desk Technician (Level 1 – 3) to join our dynamic team. As a key member of our IT support department, you will provide technical support and solutions to end users, addressing a range of IT issues via phone, email, and remote tools. You will assist with troubleshooting hardware and software issues, managing technical requests, and ensuring all systems run smoothly. If you have a passion for IT support and enjoy solving complex technical challenges, this is the role for you.
Key Responsibilities
Provide first-line to third-line technical support to end users via various channels, including phone, email, and remote desktop tools.
Troubleshoot hardware, software, and network issues, escalating complex problems to higher-level technicians as needed.
Ensure all technical support tickets are logged, tracked, and resolved in a timely manner, maintaining a high level of customer satisfaction.
Maintain and update knowledge base articles to improve team efficiency and provide users with self-service solutions.
Set up, configure, and troubleshoot operating systems, applications, and network equipment.
Install, configure, and troubleshoot software and hardware as needed for remote and in-office users.
Assist with IT onboarding for new employees, including setting up workstations and network access.
Ensure security protocols are followed, including patch management and virus/malware protection updates.
Provide training and support for users on new systems and technology tools.
Monitor system performance and assist with periodic system audits.
Collaborate with other IT staff to identify and implement improvements in service delivery.
Required Skills and Qualifications
High school diploma or equivalent required; Associates or Bachelors degree in Information Technology or related field preferred.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) highly preferred.
Proven experience in IT support, with a focus on hardware and software troubleshooting.
Strong understanding of operating systems (Windows, macOS, Linux) and common office applications (MS Office Suite, Google Workspace).
Experience with remote desktop tools (TeamViewer, Remote Desktop, etc.) and ticketing systems (Zendesk, ServiceNow, etc.).
Knowledge of networking concepts, including VPN, DNS, and DHCP.
Ability to work independently with minimal supervision, manage multiple priorities, and meet deadlines.
Excellent communication skills, both written and verbal, with a customer-focused approach.
Strong problem-solving skills and attention to detail.
Experience
Minimum of 1-3 years of experience in an IT support or help desk role, with demonstrated experience in troubleshooting and resolving technical issues.
Experience in remote IT support and knowledge of remote work tools is preferred.
Previous experience working with both Windows and macOS operating systems is a plus.
Working Hours
Full-time, remote position.
Flexible work hours with the possibility of occasional on-call shifts depending on the needs of the business.
Must be available to work across various time zones as required, with a commitment to providing timely support.
Knowledge, Skills, and Abilities
Technical Knowledge : Proficient in diagnosing and resolving hardware and software issues across various platforms.
Customer Service Orientation : Ability to provide excellent customer service, ensuring that users feel supported and heard.
Troubleshooting : Strong analytical and troubleshooting skills, with the ability to think critically and apply technical solutions to real-world problems.
Adaptability : Willingness to learn new technologies and adapt to the changing needs of the business.
Team Collaboration : Ability to work well in a team environment and communicate effectively with colleagues, managers, and users.
Benefits
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Paid time off (PTO) and holiday leave.
Retirement savings plan with company contributions.
Professional development opportunities and certifications.
Flexible remote work environment with the ability to manage your work-life balance.
Access to cutting-edge technology and IT tools.
Why Join At The Elite Job, we value innovation, collaboration, and a passion for technology. Joining our team means being part of a company that values your skills, offers opportunities for growth, and empowers you to make a real impact. As a Remote IT Help Desk Technician, you will have the opportunity to work with a diverse and talented team, supporting a range of technical challenges while developing your career in IT. If you are looking for a rewarding career with flexibility and growth opportunities, we invite you to apply!
How to Apply Interested candidates should submit a resume along with a cover letter outlining their experience and interest in the position. Please include details of any relevant certifications or technical skills. Applications can be submitted via our online portal or by emailing to us.
We look forward to reviewing your application and welcoming you to The Elite Job team!
#J-18808-Ljbffr
Key Responsibilities
Provide first-line to third-line technical support to end users via various channels, including phone, email, and remote desktop tools.
Troubleshoot hardware, software, and network issues, escalating complex problems to higher-level technicians as needed.
Ensure all technical support tickets are logged, tracked, and resolved in a timely manner, maintaining a high level of customer satisfaction.
Maintain and update knowledge base articles to improve team efficiency and provide users with self-service solutions.
Set up, configure, and troubleshoot operating systems, applications, and network equipment.
Install, configure, and troubleshoot software and hardware as needed for remote and in-office users.
Assist with IT onboarding for new employees, including setting up workstations and network access.
Ensure security protocols are followed, including patch management and virus/malware protection updates.
Provide training and support for users on new systems and technology tools.
Monitor system performance and assist with periodic system audits.
Collaborate with other IT staff to identify and implement improvements in service delivery.
Required Skills and Qualifications
High school diploma or equivalent required; Associates or Bachelors degree in Information Technology or related field preferred.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) highly preferred.
Proven experience in IT support, with a focus on hardware and software troubleshooting.
Strong understanding of operating systems (Windows, macOS, Linux) and common office applications (MS Office Suite, Google Workspace).
Experience with remote desktop tools (TeamViewer, Remote Desktop, etc.) and ticketing systems (Zendesk, ServiceNow, etc.).
Knowledge of networking concepts, including VPN, DNS, and DHCP.
Ability to work independently with minimal supervision, manage multiple priorities, and meet deadlines.
Excellent communication skills, both written and verbal, with a customer-focused approach.
Strong problem-solving skills and attention to detail.
Experience
Minimum of 1-3 years of experience in an IT support or help desk role, with demonstrated experience in troubleshooting and resolving technical issues.
Experience in remote IT support and knowledge of remote work tools is preferred.
Previous experience working with both Windows and macOS operating systems is a plus.
Working Hours
Full-time, remote position.
Flexible work hours with the possibility of occasional on-call shifts depending on the needs of the business.
Must be available to work across various time zones as required, with a commitment to providing timely support.
Knowledge, Skills, and Abilities
Technical Knowledge : Proficient in diagnosing and resolving hardware and software issues across various platforms.
Customer Service Orientation : Ability to provide excellent customer service, ensuring that users feel supported and heard.
Troubleshooting : Strong analytical and troubleshooting skills, with the ability to think critically and apply technical solutions to real-world problems.
Adaptability : Willingness to learn new technologies and adapt to the changing needs of the business.
Team Collaboration : Ability to work well in a team environment and communicate effectively with colleagues, managers, and users.
Benefits
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Paid time off (PTO) and holiday leave.
Retirement savings plan with company contributions.
Professional development opportunities and certifications.
Flexible remote work environment with the ability to manage your work-life balance.
Access to cutting-edge technology and IT tools.
Why Join At The Elite Job, we value innovation, collaboration, and a passion for technology. Joining our team means being part of a company that values your skills, offers opportunities for growth, and empowers you to make a real impact. As a Remote IT Help Desk Technician, you will have the opportunity to work with a diverse and talented team, supporting a range of technical challenges while developing your career in IT. If you are looking for a rewarding career with flexibility and growth opportunities, we invite you to apply!
How to Apply Interested candidates should submit a resume along with a cover letter outlining their experience and interest in the position. Please include details of any relevant certifications or technical skills. Applications can be submitted via our online portal or by emailing to us.
We look forward to reviewing your application and welcoming you to The Elite Job team!
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
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6
Remote IT Help Desk Technician (Level 1 – 3)
Selangor, Selangor
Mashreq Bank
Posted 15 days ago
Job Viewed
Job Description
Job Summary The Elite Job is seeking a skilled and proactive Remote IT Help Desk Technician (Level 1 – 3) to join our dynamic team. As a key member of our IT support department, you will provide technical support and solutions to end users, addressing a range of IT issues via phone, email, and remote tools. You will assist with troubleshooting hardware and software issues, managing technical requests, and ensuring all systems run smoothly. If you have a passion for IT support and enjoy solving complex technical challenges, this is the role for you.
Key Responsibilities
Provide first-line to third-line technical support to end users via various channels, including phone, email, and remote desktop tools.
Troubleshoot hardware, software, and network issues, escalating complex problems to higher-level technicians as needed.
Ensure all technical support tickets are logged, tracked, and resolved in a timely manner, maintaining a high level of customer satisfaction.
Maintain and update knowledge base articles to improve team efficiency and provide users with self-service solutions.
Set up, configure, and troubleshoot operating systems, applications, and network equipment.
Install, configure, and troubleshoot software and hardware as needed for remote and in-office users.
Assist with IT onboarding for new employees, including setting up workstations and network access.
Ensure security protocols are followed, including patch management and virus/malware protection updates.
Provide training and support for users on new systems and technology tools.
Monitor system performance and assist with periodic system audits.
Collaborate with other IT staff to identify and implement improvements in service delivery.
Required Skills and Qualifications
High school diploma or equivalent required; Associates or Bachelors degree in Information Technology or related field preferred.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) highly preferred.
Proven experience in IT support, with a focus on hardware and software troubleshooting.
Strong understanding of operating systems (Windows, macOS, Linux) and common office applications (MS Office Suite, Google Workspace).
Experience with remote desktop tools (TeamViewer, Remote Desktop, etc.) and ticketing systems (Zendesk, ServiceNow, etc.).
Knowledge of networking concepts, including VPN, DNS, and DHCP.
Ability to work independently with minimal supervision, manage multiple priorities, and meet deadlines.
Excellent communication skills, both written and verbal, with a customer-focused approach.
Strong problem-solving skills and attention to detail.
Experience
Minimum of 1-3 years of experience in an IT support or help desk role, with demonstrated experience in troubleshooting and resolving technical issues.
Experience in remote IT support and knowledge of remote work tools is preferred.
Previous experience working with both Windows and macOS operating systems is a plus.
Working Hours
Full-time, remote position.
Flexible work hours with the possibility of occasional on-call shifts depending on the needs of the business.
Must be available to work across various time zones as required, with a commitment to providing timely support.
Knowledge, Skills, and Abilities
Technical Knowledge : Proficient in diagnosing and resolving hardware and software issues across various platforms.
Customer Service Orientation : Ability to provide excellent customer service, ensuring that users feel supported and heard.
Troubleshooting : Strong analytical and troubleshooting skills, with the ability to think critically and apply technical solutions to real-world problems.
Adaptability : Willingness to learn new technologies and adapt to the changing needs of the business.
Team Collaboration : Ability to work well in a team environment and communicate effectively with colleagues, managers, and users.
Benefits
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Paid time off (PTO) and holiday leave.
Retirement savings plan with company contributions.
Professional development opportunities and certifications.
Flexible remote work environment with the ability to manage your work-life balance.
Access to cutting-edge technology and IT tools.
Why Join At The Elite Job, we value innovation, collaboration, and a passion for technology. Joining our team means being part of a company that values your skills, offers opportunities for growth, and empowers you to make a real impact. As a Remote IT Help Desk Technician, you will have the opportunity to work with a diverse and talented team, supporting a range of technical challenges while developing your career in IT. If you are looking for a rewarding career with flexibility and growth opportunities, we invite you to apply!
How to Apply Interested candidates should submit a resume along with a cover letter outlining their experience and interest in the position. Please include details of any relevant certifications or technical skills. Applications can be submitted via our online portal or by emailing to us.
We look forward to reviewing your application and welcoming you to The Elite Job team!
#J-18808-Ljbffr
Key Responsibilities
Provide first-line to third-line technical support to end users via various channels, including phone, email, and remote desktop tools.
Troubleshoot hardware, software, and network issues, escalating complex problems to higher-level technicians as needed.
Ensure all technical support tickets are logged, tracked, and resolved in a timely manner, maintaining a high level of customer satisfaction.
Maintain and update knowledge base articles to improve team efficiency and provide users with self-service solutions.
Set up, configure, and troubleshoot operating systems, applications, and network equipment.
Install, configure, and troubleshoot software and hardware as needed for remote and in-office users.
Assist with IT onboarding for new employees, including setting up workstations and network access.
Ensure security protocols are followed, including patch management and virus/malware protection updates.
Provide training and support for users on new systems and technology tools.
Monitor system performance and assist with periodic system audits.
Collaborate with other IT staff to identify and implement improvements in service delivery.
Required Skills and Qualifications
High school diploma or equivalent required; Associates or Bachelors degree in Information Technology or related field preferred.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) highly preferred.
Proven experience in IT support, with a focus on hardware and software troubleshooting.
Strong understanding of operating systems (Windows, macOS, Linux) and common office applications (MS Office Suite, Google Workspace).
Experience with remote desktop tools (TeamViewer, Remote Desktop, etc.) and ticketing systems (Zendesk, ServiceNow, etc.).
Knowledge of networking concepts, including VPN, DNS, and DHCP.
Ability to work independently with minimal supervision, manage multiple priorities, and meet deadlines.
Excellent communication skills, both written and verbal, with a customer-focused approach.
Strong problem-solving skills and attention to detail.
Experience
Minimum of 1-3 years of experience in an IT support or help desk role, with demonstrated experience in troubleshooting and resolving technical issues.
Experience in remote IT support and knowledge of remote work tools is preferred.
Previous experience working with both Windows and macOS operating systems is a plus.
Working Hours
Full-time, remote position.
Flexible work hours with the possibility of occasional on-call shifts depending on the needs of the business.
Must be available to work across various time zones as required, with a commitment to providing timely support.
Knowledge, Skills, and Abilities
Technical Knowledge : Proficient in diagnosing and resolving hardware and software issues across various platforms.
Customer Service Orientation : Ability to provide excellent customer service, ensuring that users feel supported and heard.
Troubleshooting : Strong analytical and troubleshooting skills, with the ability to think critically and apply technical solutions to real-world problems.
Adaptability : Willingness to learn new technologies and adapt to the changing needs of the business.
Team Collaboration : Ability to work well in a team environment and communicate effectively with colleagues, managers, and users.
Benefits
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Paid time off (PTO) and holiday leave.
Retirement savings plan with company contributions.
Professional development opportunities and certifications.
Flexible remote work environment with the ability to manage your work-life balance.
Access to cutting-edge technology and IT tools.
Why Join At The Elite Job, we value innovation, collaboration, and a passion for technology. Joining our team means being part of a company that values your skills, offers opportunities for growth, and empowers you to make a real impact. As a Remote IT Help Desk Technician, you will have the opportunity to work with a diverse and talented team, supporting a range of technical challenges while developing your career in IT. If you are looking for a rewarding career with flexibility and growth opportunities, we invite you to apply!
How to Apply Interested candidates should submit a resume along with a cover letter outlining their experience and interest in the position. Please include details of any relevant certifications or technical skills. Applications can be submitted via our online portal or by emailing to us.
We look forward to reviewing your application and welcoming you to The Elite Job team!
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Remote IT Help Desk Technician (Level 1 – 3)
Butterworth, Pulau Pinang
Mashreq Bank
Posted 15 days ago
Job Viewed
Job Description
Job Summary The Elite Job is seeking a skilled and proactive Remote IT Help Desk Technician (Level 1 – 3) to join our dynamic team. As a key member of our IT support department, you will provide technical support and solutions to end users, addressing a range of IT issues via phone, email, and remote tools. You will assist with troubleshooting hardware and software issues, managing technical requests, and ensuring all systems run smoothly. If you have a passion for IT support and enjoy solving complex technical challenges, this is the role for you.
Key Responsibilities
Provide first-line to third-line technical support to end users via various channels, including phone, email, and remote desktop tools.
Troubleshoot hardware, software, and network issues, escalating complex problems to higher-level technicians as needed.
Ensure all technical support tickets are logged, tracked, and resolved in a timely manner, maintaining a high level of customer satisfaction.
Maintain and update knowledge base articles to improve team efficiency and provide users with self-service solutions.
Set up, configure, and troubleshoot operating systems, applications, and network equipment.
Install, configure, and troubleshoot software and hardware as needed for remote and in-office users.
Assist with IT onboarding for new employees, including setting up workstations and network access.
Ensure security protocols are followed, including patch management and virus/malware protection updates.
Provide training and support for users on new systems and technology tools.
Monitor system performance and assist with periodic system audits.
Collaborate with other IT staff to identify and implement improvements in service delivery.
Required Skills and Qualifications
High school diploma or equivalent required; Associates or Bachelors degree in Information Technology or related field preferred.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) highly preferred.
Proven experience in IT support, with a focus on hardware and software troubleshooting.
Strong understanding of operating systems (Windows, macOS, Linux) and common office applications (MS Office Suite, Google Workspace).
Experience with remote desktop tools (TeamViewer, Remote Desktop, etc.) and ticketing systems (Zendesk, ServiceNow, etc.).
Knowledge of networking concepts, including VPN, DNS, and DHCP.
Ability to work independently with minimal supervision, manage multiple priorities, and meet deadlines.
Excellent communication skills, both written and verbal, with a customer-focused approach.
Strong problem-solving skills and attention to detail.
Experience
Minimum of 1-3 years of experience in an IT support or help desk role, with demonstrated experience in troubleshooting and resolving technical issues.
Experience in remote IT support and knowledge of remote work tools is preferred.
Previous experience working with both Windows and macOS operating systems is a plus.
Working Hours
Full-time, remote position.
Flexible work hours with the possibility of occasional on-call shifts depending on the needs of the business.
Must be available to work across various time zones as required, with a commitment to providing timely support.
Knowledge, Skills, and Abilities
Technical Knowledge : Proficient in diagnosing and resolving hardware and software issues across various platforms.
Customer Service Orientation : Ability to provide excellent customer service, ensuring that users feel supported and heard.
Troubleshooting : Strong analytical and troubleshooting skills, with the ability to think critically and apply technical solutions to real-world problems.
Adaptability : Willingness to learn new technologies and adapt to the changing needs of the business.
Team Collaboration : Ability to work well in a team environment and communicate effectively with colleagues, managers, and users.
Benefits
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Paid time off (PTO) and holiday leave.
Retirement savings plan with company contributions.
Professional development opportunities and certifications.
Flexible remote work environment with the ability to manage your work-life balance.
Access to cutting-edge technology and IT tools.
Why Join At The Elite Job, we value innovation, collaboration, and a passion for technology. Joining our team means being part of a company that values your skills, offers opportunities for growth, and empowers you to make a real impact. As a Remote IT Help Desk Technician, you will have the opportunity to work with a diverse and talented team, supporting a range of technical challenges while developing your career in IT. If you are looking for a rewarding career with flexibility and growth opportunities, we invite you to apply!
How to Apply Interested candidates should submit a resume along with a cover letter outlining their experience and interest in the position. Please include details of any relevant certifications or technical skills. Applications can be submitted via our online portal or by emailing to us.
We look forward to reviewing your application and welcoming you to The Elite Job team!
#J-18808-Ljbffr
Key Responsibilities
Provide first-line to third-line technical support to end users via various channels, including phone, email, and remote desktop tools.
Troubleshoot hardware, software, and network issues, escalating complex problems to higher-level technicians as needed.
Ensure all technical support tickets are logged, tracked, and resolved in a timely manner, maintaining a high level of customer satisfaction.
Maintain and update knowledge base articles to improve team efficiency and provide users with self-service solutions.
Set up, configure, and troubleshoot operating systems, applications, and network equipment.
Install, configure, and troubleshoot software and hardware as needed for remote and in-office users.
Assist with IT onboarding for new employees, including setting up workstations and network access.
Ensure security protocols are followed, including patch management and virus/malware protection updates.
Provide training and support for users on new systems and technology tools.
Monitor system performance and assist with periodic system audits.
Collaborate with other IT staff to identify and implement improvements in service delivery.
Required Skills and Qualifications
High school diploma or equivalent required; Associates or Bachelors degree in Information Technology or related field preferred.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) highly preferred.
Proven experience in IT support, with a focus on hardware and software troubleshooting.
Strong understanding of operating systems (Windows, macOS, Linux) and common office applications (MS Office Suite, Google Workspace).
Experience with remote desktop tools (TeamViewer, Remote Desktop, etc.) and ticketing systems (Zendesk, ServiceNow, etc.).
Knowledge of networking concepts, including VPN, DNS, and DHCP.
Ability to work independently with minimal supervision, manage multiple priorities, and meet deadlines.
Excellent communication skills, both written and verbal, with a customer-focused approach.
Strong problem-solving skills and attention to detail.
Experience
Minimum of 1-3 years of experience in an IT support or help desk role, with demonstrated experience in troubleshooting and resolving technical issues.
Experience in remote IT support and knowledge of remote work tools is preferred.
Previous experience working with both Windows and macOS operating systems is a plus.
Working Hours
Full-time, remote position.
Flexible work hours with the possibility of occasional on-call shifts depending on the needs of the business.
Must be available to work across various time zones as required, with a commitment to providing timely support.
Knowledge, Skills, and Abilities
Technical Knowledge : Proficient in diagnosing and resolving hardware and software issues across various platforms.
Customer Service Orientation : Ability to provide excellent customer service, ensuring that users feel supported and heard.
Troubleshooting : Strong analytical and troubleshooting skills, with the ability to think critically and apply technical solutions to real-world problems.
Adaptability : Willingness to learn new technologies and adapt to the changing needs of the business.
Team Collaboration : Ability to work well in a team environment and communicate effectively with colleagues, managers, and users.
Benefits
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Paid time off (PTO) and holiday leave.
Retirement savings plan with company contributions.
Professional development opportunities and certifications.
Flexible remote work environment with the ability to manage your work-life balance.
Access to cutting-edge technology and IT tools.
Why Join At The Elite Job, we value innovation, collaboration, and a passion for technology. Joining our team means being part of a company that values your skills, offers opportunities for growth, and empowers you to make a real impact. As a Remote IT Help Desk Technician, you will have the opportunity to work with a diverse and talented team, supporting a range of technical challenges while developing your career in IT. If you are looking for a rewarding career with flexibility and growth opportunities, we invite you to apply!
How to Apply Interested candidates should submit a resume along with a cover letter outlining their experience and interest in the position. Please include details of any relevant certifications or technical skills. Applications can be submitted via our online portal or by emailing to us.
We look forward to reviewing your application and welcoming you to The Elite Job team!
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Remote IT Help Desk Technician (Level 1 – 3)
Kelantan, Kelantan
Mashreq Bank
Posted 15 days ago
Job Viewed
Job Description
Job Summary The Elite Job is seeking a skilled and proactive Remote IT Help Desk Technician (Level 1 – 3) to join our dynamic team. As a key member of our IT support department, you will provide technical support and solutions to end users, addressing a range of IT issues via phone, email, and remote tools. You will assist with troubleshooting hardware and software issues, managing technical requests, and ensuring all systems run smoothly. If you have a passion for IT support and enjoy solving complex technical challenges, this is the role for you.
Key Responsibilities
Provide first-line to third-line technical support to end users via various channels, including phone, email, and remote desktop tools.
Troubleshoot hardware, software, and network issues, escalating complex problems to higher-level technicians as needed.
Ensure all technical support tickets are logged, tracked, and resolved in a timely manner, maintaining a high level of customer satisfaction.
Maintain and update knowledge base articles to improve team efficiency and provide users with self-service solutions.
Set up, configure, and troubleshoot operating systems, applications, and network equipment.
Install, configure, and troubleshoot software and hardware as needed for remote and in-office users.
Assist with IT onboarding for new employees, including setting up workstations and network access.
Ensure security protocols are followed, including patch management and virus/malware protection updates.
Provide training and support for users on new systems and technology tools.
Monitor system performance and assist with periodic system audits.
Collaborate with other IT staff to identify and implement improvements in service delivery.
Required Skills and Qualifications
High school diploma or equivalent required; Associates or Bachelors degree in Information Technology or related field preferred.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) highly preferred.
Proven experience in IT support, with a focus on hardware and software troubleshooting.
Strong understanding of operating systems (Windows, macOS, Linux) and common office applications (MS Office Suite, Google Workspace).
Experience with remote desktop tools (TeamViewer, Remote Desktop, etc.) and ticketing systems (Zendesk, ServiceNow, etc.).
Knowledge of networking concepts, including VPN, DNS, and DHCP.
Ability to work independently with minimal supervision, manage multiple priorities, and meet deadlines.
Excellent communication skills, both written and verbal, with a customer-focused approach.
Strong problem-solving skills and attention to detail.
Experience
Minimum of 1-3 years of experience in an IT support or help desk role, with demonstrated experience in troubleshooting and resolving technical issues.
Experience in remote IT support and knowledge of remote work tools is preferred.
Previous experience working with both Windows and macOS operating systems is a plus.
Working Hours
Full-time, remote position.
Flexible work hours with the possibility of occasional on-call shifts depending on the needs of the business.
Must be available to work across various time zones as required, with a commitment to providing timely support.
Knowledge, Skills, and Abilities
Technical Knowledge : Proficient in diagnosing and resolving hardware and software issues across various platforms.
Customer Service Orientation : Ability to provide excellent customer service, ensuring that users feel supported and heard.
Troubleshooting : Strong analytical and troubleshooting skills, with the ability to think critically and apply technical solutions to real-world problems.
Adaptability : Willingness to learn new technologies and adapt to the changing needs of the business.
Team Collaboration : Ability to work well in a team environment and communicate effectively with colleagues, managers, and users.
Benefits
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Paid time off (PTO) and holiday leave.
Retirement savings plan with company contributions.
Professional development opportunities and certifications.
Flexible remote work environment with the ability to manage your work-life balance.
Access to cutting-edge technology and IT tools.
Why Join At The Elite Job, we value innovation, collaboration, and a passion for technology. Joining our team means being part of a company that values your skills, offers opportunities for growth, and empowers you to make a real impact. As a Remote IT Help Desk Technician, you will have the opportunity to work with a diverse and talented team, supporting a range of technical challenges while developing your career in IT. If you are looking for a rewarding career with flexibility and growth opportunities, we invite you to apply!
How to Apply Interested candidates should submit a resume along with a cover letter outlining their experience and interest in the position. Please include details of any relevant certifications or technical skills. Applications can be submitted via our online portal or by emailing to us.
We look forward to reviewing your application and welcoming you to The Elite Job team!
#J-18808-Ljbffr
Key Responsibilities
Provide first-line to third-line technical support to end users via various channels, including phone, email, and remote desktop tools.
Troubleshoot hardware, software, and network issues, escalating complex problems to higher-level technicians as needed.
Ensure all technical support tickets are logged, tracked, and resolved in a timely manner, maintaining a high level of customer satisfaction.
Maintain and update knowledge base articles to improve team efficiency and provide users with self-service solutions.
Set up, configure, and troubleshoot operating systems, applications, and network equipment.
Install, configure, and troubleshoot software and hardware as needed for remote and in-office users.
Assist with IT onboarding for new employees, including setting up workstations and network access.
Ensure security protocols are followed, including patch management and virus/malware protection updates.
Provide training and support for users on new systems and technology tools.
Monitor system performance and assist with periodic system audits.
Collaborate with other IT staff to identify and implement improvements in service delivery.
Required Skills and Qualifications
High school diploma or equivalent required; Associates or Bachelors degree in Information Technology or related field preferred.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) highly preferred.
Proven experience in IT support, with a focus on hardware and software troubleshooting.
Strong understanding of operating systems (Windows, macOS, Linux) and common office applications (MS Office Suite, Google Workspace).
Experience with remote desktop tools (TeamViewer, Remote Desktop, etc.) and ticketing systems (Zendesk, ServiceNow, etc.).
Knowledge of networking concepts, including VPN, DNS, and DHCP.
Ability to work independently with minimal supervision, manage multiple priorities, and meet deadlines.
Excellent communication skills, both written and verbal, with a customer-focused approach.
Strong problem-solving skills and attention to detail.
Experience
Minimum of 1-3 years of experience in an IT support or help desk role, with demonstrated experience in troubleshooting and resolving technical issues.
Experience in remote IT support and knowledge of remote work tools is preferred.
Previous experience working with both Windows and macOS operating systems is a plus.
Working Hours
Full-time, remote position.
Flexible work hours with the possibility of occasional on-call shifts depending on the needs of the business.
Must be available to work across various time zones as required, with a commitment to providing timely support.
Knowledge, Skills, and Abilities
Technical Knowledge : Proficient in diagnosing and resolving hardware and software issues across various platforms.
Customer Service Orientation : Ability to provide excellent customer service, ensuring that users feel supported and heard.
Troubleshooting : Strong analytical and troubleshooting skills, with the ability to think critically and apply technical solutions to real-world problems.
Adaptability : Willingness to learn new technologies and adapt to the changing needs of the business.
Team Collaboration : Ability to work well in a team environment and communicate effectively with colleagues, managers, and users.
Benefits
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Paid time off (PTO) and holiday leave.
Retirement savings plan with company contributions.
Professional development opportunities and certifications.
Flexible remote work environment with the ability to manage your work-life balance.
Access to cutting-edge technology and IT tools.
Why Join At The Elite Job, we value innovation, collaboration, and a passion for technology. Joining our team means being part of a company that values your skills, offers opportunities for growth, and empowers you to make a real impact. As a Remote IT Help Desk Technician, you will have the opportunity to work with a diverse and talented team, supporting a range of technical challenges while developing your career in IT. If you are looking for a rewarding career with flexibility and growth opportunities, we invite you to apply!
How to Apply Interested candidates should submit a resume along with a cover letter outlining their experience and interest in the position. Please include details of any relevant certifications or technical skills. Applications can be submitted via our online portal or by emailing to us.
We look forward to reviewing your application and welcoming you to The Elite Job team!
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