What Jobs are available for Support Services in Malaysia?

Showing 1605 Support Services jobs in Malaysia

Support Services Assistant

Klang, Selangor Sunway Medical Centre

Posted 4 days ago

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Job Description

Sunway Medical Centre Bandar Sunway is Hiring!

Job Description

Accommodation Management

Oversee the entire accommodation lifecycle, including tenant application, room assignment, service charge processing, and departure procedures to ensure seamless operations. Coordinate front office administrative functions, including tenant registration and documentation. Maintain accurate and up-to-date records of room assignments to prevent misallocations. Conduct regular inspections to uphold safety, cleanliness, and facility maintenance standards across the premises. Supervise scheduled maintenance, housekeeping, pest control, and laundry services, ensuring timely and high-quality service delivery. Tenants Relations

Respond to inquiries and provide accurate information to tenants timely. Address tenant's complaints promptly and professionally, ensuring appropriate actions are taken by coordinating with relevant departments or service providers. Remain vigilant to tenant-reported safety and security concerns, taking immediate action where necessary. Manage emergencies, such as accidents, safety hazards, or urgent repair, by coordinating with the necessary departments for swift resolution. Administrative and Reporting Duties

Create and manage reports on room occupancy, maintenance schedules, and tenant’s feedback for management review. Contribute to updating policies and procedures to enhance operational efficiency and service quality. Job Requirements

Minimum Diploma or Degree in Management, Administration, Operations, Hospitality or other relevant qualification. Minimum 1 year of relevant working experience. Fresh graduates are encouraged to apply! Skills:

People management, computer, written, communication, analytical and problem-solving. Hiring process

Average processing is around 2 to 4 weeks. Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.

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Assistant Manager, Support Services

Kuala Lumpur, Kuala Lumpur Prudential Assurance Malaysia Berhad

Posted 4 days ago

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Job Description

Overview Executive, Support Services — Prudential Assurance Malaysia Berhad

Responsibilities

Replacement of Policies (ROP)/Certificates (ROC) Administration:

Management of ROP emails; promptly responding to email inquiries.

Validation of the appeals, performing facts find and recommendation as well as coordination of the Committee Meetings to seek endorsement and approval from Appointed Actuary/CEO.

Managing the ROP and ROC Master Listings; ensuring that they are in order and updated including proper documentation, scanning and preparation of the regular ROP/ROC reports.

ROP Offenders Review; preparation of the report, obtaining the final sign-off and communication to agency force and executing the required actions as well as ensuring that the Offenders Review SOP is timely updated as and when required.

Administration of PBTB ROC appeals, ensuring that all appeals are filed with PBTB in accordance to the SOP as well as ROC revocation and updating in the system, performance adjustment and notification of appeals correspondences/results to the agents and PBTB Agency Support.

Unit/Department Administration – providing administrative support to the superiors on any ad-hoc assigned tasks/projects.

Job Specification Qualification

Tertiary education in Business Administration/Life Insurance or related disciplines.

Experience/Knowledge

Minimum two years related working experience in administration or customer service.

Working experience in the insurance industry preferred.

Personal Attributes

Strong administrative skills with the ability to organize work systematically and efficiently.

Meticulous, detailed oriented and able to perform well under pressure.

Team player, good working relationship internally among the division staff as well as inter-divisions with other stakeholders and agency force.

Proficient in Microsoft Office programs, especially Words and Excel.

Prudential is an equal opportunity employer.

We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Seniority level

Executive

Employment type

Full-time

Job function

Administrative

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Assistant Manager, Support Services

Kuala Lumpur, Kuala Lumpur Prudential BSN Takaful Berhad

Posted 4 days ago

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Job Description

Overview

Executive, Support Services role at Prudential BSN Takaful Berhad. The position supports administrative and policy operations within the agency and supports the daily objectives, reports, and metrics aligned with company goals and regulatory requirements. Job Scope

You will work directly with an Agency Force, Agency Growth Team and Replacement of Policy Committee to ensure the daily objectives, reports, and metrics align directly with the company's goals and regulatory requirements. Principal Duties & Responsibilities

Replacement of Policies (ROP) and Certificates (ROC) administration. Management of ROP emails; promptly responding to email inquiries. Validation of appeals, conducting facts-finds and making recommendations, and coordinating Committee Meetings to seek endorsement and approval from the Appointed Actuary/CEO. Managing the ROP and ROC master listings; ensuring they are orderly and updated, including proper documentation, scanning, and preparation of regular ROP/ROC reports. ROP Offenders Review: preparing reports, obtaining final sign-off, communicating to agency force, and executing required actions; ensuring the Offenders Review SOP is timely updated as needed. Administration of PBTB ROC appeals, ensuring all appeals are filed in accordance with SOP, handling ROC revocation and updating in the system, processing performance adjustments, and notifying agents and PBTB Agency Support of correspondence/results. Unit/Department administration — providing administrative support to superiors on ad-hoc tasks/projects. Job Specification

Qualification

Tertiary education in Business Administration/Life Insurance or related disciplines. Experience/Knowledge

Minimum two years of related experience in administration or customer service. Working experience in the insurance industry preferred. Personal Attributes

Strong administrative skills with the ability to organize work systematically and efficiently. Meticulous, detail-oriented, and able to perform well under pressure. Team player with good working relationships internally and with inter-divisional stakeholders and agency force. Proficient in Microsoft Office, especially Word and Excel. Prudential is an equal opportunity employer.

We provide equal opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time/fixed-term work, or any other status protected by applicable law. Reasonable adjustments are provided to support people with individual physical or mental health requirements. Seniorities & Employment

Seniority level: Entry level Employment type: Full-time Job function: Administrative Industries: Insurance

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Assistant Manager, Support Services

Kuala Lumpur, Kuala Lumpur Prudential Assurance Malaysia Berhad

Posted 9 days ago

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Job Description

Get AI-powered advice on this job and more exclusive features. Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Maintenance of Contract (MOC) Administration

Administer and process Maintenance of Contract (MOC) in compliance with company policies and regulatory requirements. Prepare monthly agency movement reports, including MOC progressive reports for Agency Growth (AG) & Takaful Growth (TG) team Update agency movement and hierarchy changes in backend systems. Maintain agent records across internal platforms (e.g., SharePoint, S Drive) based on communications from agency force and AG team. Compile dashboards and summaries for management review. Agent/Leader Status Changes (Deceased, Retired, TPD)

Support processing of agent/leader status changes due to death, retirement, or total permanent disability (TPD). Liaise with relevant stakeholders such as the Payment Team and Agency Growth (AG) & Takaful Growth (TG) team. Prepare official correspondence and perform system updates accordingly. User Acceptance Testing (UAT) Support for Agency Movement

Draft user requirements (UR) for process and system enhancements related to agency movement. Collaborate with IT teams to provide walkthroughs and clarify URs. Develop test scripts and assist in UAT/ORT execution. Ad-Hoc Projects, Reports & Operational Tasks

Participate in ad-hoc projects as assigned. Prepare ad-hoc reports for strategic and management stakeholders. Provide feedback to Agency Growth (AG) or agency force regarding agency movement matters. Manage daily clearance of agency movement-related emails. Maintain and update Agency Movement SOPs in response to process changes. Job Requirements

Diploma or equivalent in Business Administration, Operations, or a related field. Minimum 1 year of experience in agency administrative or support roles. Good working knowledge of Microsoft Excel Strong attention to detail and good organizational skills. Ability to handle confidential information responsibly. Prudential

is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Seniority level

Mid-Senior level Employment type

Full-time Job function

Information Technology Referrals increase your chances of interviewing at Prudential Assurance Malaysia Berhad by 2x. Get notified about new Assistant Manager Support jobs in

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Assistant Manager, Support Services

Kuala Lumpur, Kuala Lumpur Prudential Hong Kong Limited

Posted 9 days ago

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Job Description

Executive, Support Services page is loaded# Executive, Support Serviceslocations:

Kuala Lumpurtime type:

Full timeposted on:

Posted Todayjob requisition id:

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.**JOB SCOPE:**

You will work directly with a Agency Force, Agency Growth Team and Replacement of Policy Committee to ensure the daily objectives, reports, and metrics align directly with the company's goals and regulatory.**PRINCIPAL DUTIES & RESPONSIBILITIES:**1. Replacement of Policies (ROP)/Certificates (ROC) Administration :* Management of ROP emails; promptly responding to email inquiries.* Validation of the appeals, performing facts find and recommendation as well as coordination of the Committee Meetings to seek endorsement and approval from Appointed Actuary/CEO.* Managing the ROP and ROC Master Listings; ensuring that they are in order and updated including proper documentation, scanning and preparation of the regular ROP/ROC reports.* ROP Offenders Review; preparation of the report, obtaining the final sign-off and communication to agency force and executing the required actions as well as ensuring that the Offenders Review SOP is timely updated as and when required.* Administration of PBTB ROC appeals, ensuring that all appeals are filed with PBTB in accordance to the SOP as well as ROC revocation and updating in the system, performance adjustment and notification of appeals correspondences/results to the agents and PBTB Agency Support.2. Unit/Department Administration – providing administrative support to the superiors on any ad-hoc assigned tasks/projects.**JOB SPECIFICATION***Qualification*** Tertiary education in Business Administration/Life Insurance or related disciplines.**Experience/Knowledge*** Minimum two years related working experience in administration or customer service.* Working experience in the insurance industry preferred.**Personal Attributes*** Strong administrative skills with the ability to organize work systematically and efficiently.* Meticulous, detailed oriented and able to perform well under pressure.* Team player, good working relationship internally among the division staff as well as inter-divisions with other stakeholders and agency force.* Proficient in Microsoft Office programs, especially Words and Excel. **Prudential is an equal opportunity employer.** We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.locations:

Kuala Lumpurtime type:

Full timeposted on:

Posted 30+ Days Agolocations:

Kuala Lumpurtime type:

Full timeposted on:

Posted 7 Days AgoPrudential plc provides life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa.We are headquartered in London and Hong Kong and are focused on four strategic regions: Greater China, ASEAN, India and Africa. We are served by around 68,000 average monthly active agents and more than 200 bank partners.Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.Find out more atFollow us on LinkedIn #J-18808-Ljbffr
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Assistant Manager, Support Services

Kuala Lumpur, Kuala Lumpur Prudential Hong Kong Limited

Posted 17 days ago

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Job Description

Assistant Manager, Support Services page is loaded# Assistant Manager, Support Serviceslocations:

Kuala Lumpurtime type:

Full timeposted on:

Posted Todayjob requisition id:

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.**Maintenance of Contract (MOC) Administration*** Administer and process Maintenance of Contract (MOC) in compliance with company policies and regulatory requirements.* Prepare monthly agency movement reports, including MOC progressive reports for Agency Growth (AG) & Takaful Growth (TG) team* Update agency movement and hierarchy changes in backend systems.* Maintain agent records across internal platforms (e.g., SharePoint, S Drive) based on communications from agency force and AG team.* Compile dashboards and summaries for management review.**Agent/Leader Status Changes (Deceased, Retired, TPD)*** Support processing of agent/leader status changes due to death, retirement, or total permanent disability (TPD).* Liaise with relevant stakeholders such as the Payment Team and Agency Growth (AG) & Takaful Growth (TG) team* Prepare official correspondence and perform system updates accordingly.**User Acceptance Testing (UAT) Support for Agency Movement*** Draft user requirements (UR) for process and system enhancements related to agency movement.* Collaborate with IT teams to provide walkthroughs and clarify URs.* Develop test scripts and assist in UAT/ORT execution.**Ad-Hoc Projects, Reports & Operational Tasks*** Participate in ad-hoc projects as assigned.* Prepare ad-hoc reports for strategic and management stakeholders.* Provide feedback to Agency Growth (AG) or agency force regarding agency movement matters.* Manage daily clearance of agency movement-related emails.* Maintain and update Agency Movement SOPs in response to process changes.**Job Requirements:*** Diploma or equivalent in Business Administration, Operations, or a related field.* Minimum 1 year of experience in agency administrative or support roles.* Good working knowledge of Microsoft Excel* Strong attention to detail and good organizational skills.* Ability to handle confidential information responsibly. **Prudential is an equal opportunity employer.** We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.Prudential plc provides life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa.We are headquartered in London and Hong Kong and are focused on four strategic regions: Greater China, ASEAN, India and Africa. We are served by around 68,000 average monthly active agents and more than 200 bank partners.Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.Find out more atFollow us on LinkedIn #J-18808-Ljbffr
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Lead Specialist - Technology Support Services

WESCO

Posted today

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Job Description

Join a growing team designing next-generation security and smart building solutions.
We're seeking a technically sharp, customer-focused Pre-Sales Engineer to help us deliver innovative and reliable solutions across commercial, enterprise, government and data center environments. If you're passionate about CCTV, Access Control, and Smart Infrastructure integrations, such as BMS, IoT, AI and Computer Vision and have the passion to turn complexity into clarity - this role is for you.
**Responsibilities:**
+ Partner with Sales Representatives and Customers to understand their needs and translate them into technical solutions.
+ Assist in customer meetings, site assessments and workshops to uncover detailed technical and operational requirements.
+ Creating system designs that balance performance, reliability and scalability.
+ Lead technical discussions, presentations, and solution walkthroughs.
+ Support the Wesco Anixter local and global sales teams with high quality technical inputs and clear documentation.
+ Help drive innovation by applying the latest industry best practises and technologies, especially when sizing, performance planning and designing complex systems.
+ Collaborating with the broader Global TSS community to ensure customer expectations are met and/or overachieved at all times. We set standards, so others can and will follow.
+ The role requires the development of relationships with product suppliers, so as to ensure our competitive advantage is maintained and further expanded.
+ Experience in BMS, Lighting Control, IoT, AI and/or Computer Vision will be of great value.
+ Staying up to date with Industry standard certifications and hold security licensing in compliance within country requirements.
+ Demonstrate a clear eagerness to be helpful to peers and work to benefit Anixter.
+ Handle customer inquiries in a timely manner and demonstrate efficiency in completing all assigned tasks and be organized, analytical, and able to eliminate obstacles through creative and adaptive processors.
**Qualifications:**
+ Bachelor's Degree in Computer Science, Engineering or Equivalent.
+ Ability to speak Mandarin at a business proficiency to engage with China clients and stakeholders.
+ At least 2 years experience in the technical pre-sales of relevant projects.
+ At least 3 years experience in technical design, implementation and/or commissioning.
+ Experience designing using Visio or AutoCAD 2D would be an advantage.
+ Possess a customer-centric mindset
+ Demonstrate strong technical knowledge in specialist field with confident public speaking and presentation skills.
+ Willingness to travel in the region 10% to 15%.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
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About the latest Support services Jobs in Malaysia !

Executive | Support, Services, Reporting & Compliance

Petaling Jaya, Selangor EPF Malaysia

Posted 1 day ago

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Job Description

JOB SUMMARY

Leadership & Oversight : Supervise and monitor the implementation of departmental tasks and deliverables, ensuring alignment with strategic priorities and timely achievement of targets.

Performance Management : Develop, propose, and track Key Performance Indicators (KPIs) for sections and staff, ensuring continuous performance improvement and alignment with organizational goals.

Meeting Coordination : Serve as the lead coordinator for departmental meetings with Management, ensuring effective planning, documentation, and follow-up.

Stakeholder Engagement : Plan and facilitate engagement sessions within department and internal to support strategic initiatives and foster collaboration.

Project Management : Lead and coordinate strategic projects, events, and programmes, ensuring successful execution in line with departmental objectives.

Advisory & Support Services : Provide expert guidance and support for processes and governance and internal projects, including issue resolution, risk management, and process improvement.

Strategic Leadership : Act as the working group lead for departmental strategic initiatives, driving innovation and continuous improvement.

Subject Matter Expertise : Serve as a key point of reference for task management, internal projects, and governance-related matters, offering insights and best practices to enhance departmental effectiveness.

JOB DESCRIPTION A. Strategic Planning & Monitoring

Lead the development and execution of annual work plans for the section and department.

Monitor and report progress of key deliverables, ensuring alignment with strategic goals.

Coordinate task prioritization and resource allocation to optimize departmental performance.

Support the preparation and management of the department’s OPEX and training budgets.

Oversee procurement and payment processes in compliance with internal policies.

Prepare department’s annual key achievements

B. Performance Management

Collaborate with managers to formulate KPIs for sections and individual staff.

Track and report departmental quarterly and annual performance, highlighting achievements and areas for improvement.

Ensure clear communication and understanding of KPIs across all levels within the department.

C. Compliance & Governance

Support audit, risk and compliance activities by providing accurate documentation and data.

Ensure adherence to organizational policies and regulatory requirements.

Identify and mitigate operational risks through proactive strategies.

Contribute to the development and maintenance of operational manuals and guidelines.

D. Coordination & Support Services

Facilitate effective communication and coordination across sections.

Organize and manage meetings, workshops, and training sessions.

Act as the meeting coordinator for departmental engagements with Management and Board Secretariat.

Ensure timely dissemination of meeting materials and follow-ups.

E. Strategic Projects & Advisory

Lead and manage internal strategic projects, including business case development and governance.

Prepare and present project progress reports, including risk assessments and resolution strategies.

Serve as a subject matter expert and advisory point for project-related matters.

Provide operational support for departmental events and initiatives.

Represent the department in cross-functional committees and strategic meetings.

Collaborate with Enterprise Strategy on the 3-Year Plan by contributing relevant project insights.

F. Additional Duties

Perform other administrative and strategic tasks as assigned by Management.

JOB REQUIREMENTS

Possess a Bachelor’s Degree in Economics, Finance, Business Administration, Strategic Planning, Management or equivalent qualifications recognised by the Government from any local or overseas higher learning institutions.

Has a minimum of 6 years of professional experience in areas such as business administration, initiative and project management, strategic planning, corporate performance, business transformation, or other related fields.

Possesses a Project Management Professional (PMP), SCRUM, or other relevant project management certification; additional certifications are considered an advantage.

Fluent in English and Bahasa Malaysia, with strong communication, writing, and presentation skills in both languages

Malaysian citizen.

Obtain a pass in Bahasa Melayu, including an oral test in Sijil Pelajaran Malaysia (SPM) level or equivalent qualification recognised by the Government.

PLACEMENT

Strategy Services Section, Policy & Strategy Department

JOB STATUS

Permanent

All applications are strictly

CONFIDENTIAL

and only shortlisted candidates will be called in for interview. Applications are deemed

UNSUCCESSFUL

if there is no feedback from the EPF

2 MONTHS

after the closing date of the advertisement.

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Technical Writer & Communication Specialist in Product Support Services

Kuala Lumpur, Kuala Lumpur Sitecore

Posted 4 days ago

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About the job Sitecore is looking for a Technical Writer to become a member of the Global Product Support Services team.

As a Technical Writer, you will be a member of the Product Support Services team which is responsible for assisting Sitecore’s software implementation partners and customers with best practices guidance, troubleshooting complex customizations, and reverse engineering.

Your contribution to the Product Support Services organization will consist of driving and creating external and internal documentation managed by the team with a goal of enhancing our team’s external customer interactions with useful, up-to-date, and targeted documentation, improving customer satisfaction, as well as increasing self-service and ticket deflection capabilities of our technical support systems. You will also act as a communications specialist, mentoring junior software engineers and helping them improve their written and spoken English. Sitecore will provide the necessary training on the Sitecore systems and used tools.

Position includes the following responsibilities:

Write technical articles for Sitecore’s partners and customers, including known issues, how-to’s, targeted user and developer guides.

Work with internal Sitecore bug and support issue tracking systems to discover technical scenarios and transform them into documentation that clearly describes the issue and appropriate resolutions.

Maintain Sitecore’s Knowledge Base site from the content structure, content discoverability, and documentation style perspective.

Analyse problematic product areas, technical support interactions, and consult with Software Engineers and Managers to determine topics that need to be documented and how they need to documented.

Follow and contribute to Sitecore’s documentation style guidelines and writing standards.

Edit, clarify, and proofread documents written by engineers.

Coach software engineers to enhance their written and verbal communication skills.

Ideal candidates will have the following background:

Experience of working on a similar position for 2+ years.

Excellent English grammar and writing skills.

Experience of creating, structuring, and proofreading technical documentation for software IT companies.

Excellent communication skills including practical experience of collaborating with technical employees such as Developers or Software Engineers.

Excellent knowledge of word processing tools.

Passion about learning and documenting new technologies.

Following areas are considered as strong assets:

Practice with editing HTML markup.

Basic understanding of programming or scripting languages such as C# or JavaScript.

Experience working with web content management systems.

Candidates will be asked to submit samples of their writing.

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Assistant Client Support Officer, Managed Services Client Service Desk

Cyberjaya NTT America, Inc.

Posted 9 days ago

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Job Description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The **Assistant Client Support Officer, Managed Services Client Service Desk** role is an entry level administrative role that supports the smooth operation of the managed services desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
+ Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ **Ability to work in 24X7 shift structure** , based on a defined roster as required
+ Ambitious self-starter with ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Effective verbal and written communication skills
**Academic qualifications and certifications:**
+ Diploma in IT/ Computer Science preferred, open to high school certification (SPM) or equivalent
+ Good English speaking, writing & communication skills
**Good-to-have (not mandatory)**
+ Basic level years of experience in managed services/ service desk
+ Basic experience level in the Technology Industry and Call Centre environment
+ ITIL certificate or quivalent
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
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