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THE SOCIAL GROUP OF RESTAURANT is hiring a Full time Technical Support Specialist role in Mont Kiara, Federal Territory of Kuala Lumpur. Apply now to be part of our team.

Requirements for this role:

Looking for candidates available to work: Mon morning

Mon afternoon

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Tue afternoon

Tue evening

Wed morning

Wed afternoon

Wed evening

Thu morning

Thu afternoon

Thu evening

Fri morning

Fri afternoon

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2-3 years of relevant work experience required for this role

Job Description Role: F&B Operations Support Manager

Report To: General Manager

The F&B Operations Support Manager provides hands‑on operational and technical support to ensure smooth day‑to‑day functioning across all restaurant outlets. This role oversees key operational systems such as POS, inventory management (Food Market Hub), and loyalty or rewards applications, while supporting stock control, reporting accuracy, and overall process efficiency.

Key Responsibilities

Oversee and maintain all operational systems, including POS backend and Food Market Hub ensuring data accuracy and smooth functionality.

Manage and support stock‑taking processes — monitor variances, investigate discrepancies, and ensure proper stock control procedures are followed.

Provide technical support and training to outlet teams for system usage, menu updates, and operational processes.

Liaise with vendors (POS, system providers, app developers) for troubleshooting, upgrades, and integration improvements.

Support the Operations Director in tracking operational KPIs, cost control, and process efficiency initiatives.

Conduct system audits and ensure compliance with company SOPs across all outlets.Collaborate with the Finance and Operations teams to align inventory data, pricing, and supplier information.

Assist with new outlet openings — including system setup, configuration, and training.

Continuously identify opportunities to improve systems, streamline workflows, and enhance productivity.

Requirements

Diploma or Degree in Hospitality, Business, or related field.

2–4 years of experience in F&B operations or systems/inventory management.

Hands‑on experience with POS systems, Food Market Hub, or similar inventory platforms.

Strong organizational, problem‑solving, and analytical skills.

Tech‑savvy with excellent attention to detail.

Able to multitask and support multiple outlets in a fast‑paced environment

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Company Overview : We are collaborating with a Malaysia-based company specializing in Sustainable Cloud and IT Infrastructure Services. The company operates across 19 countries globally, providing highly secure, sustainable, and enterprise-grade IT solutions to various industries, with a strong focus on banking and financial services. Job Summary: As a Technical Support Specialist, you will play a crucial role in delivering exceptional support to our valued customers. Your primary responsibilities will include conducting log analysis and providing comprehensive technical assistance in alignment with our internal processes. Responsibilities:

Provide support for AS400 hardware and some software aspects, ensuring system reliability and performance. Maintain, upgrade, and replace AS400 hardware as needed to optimize functionality. Assist in hardware installation and coordinate related projects. Diagnose and resolve system errors to maintain operational efficiency. Perform AS400 operating system upgrades and apply critical security patches and bug fixes. Troubleshoot, monitor, and administer the AS400 software and hardware. Work with multiple vendors to assist with the implementation of projects. Support day-to-day computer operations which include firmware and OS upgrades. Key Requirements:

Bachelor’s degree in IT, Engineering, or equivalent in a relevant discipline. Power7-10 technology refresh and OS upgrade experience will be an advantage. At least 4 years of administration experience in AS400 (mandatory), Unix, and Windows environments. Minimum of 4 years of experience in an AS400 system engineer role. Familiarity with backup and recovery tools, preferably BRMS, Tivoli, etc. IBM Certifications like IBM i (C ) & IBM i (C ) or ITIL Certification will be an advantage. Rewards: The opportunity to be part of a fast-growing Group which is a leader in its field of industry and offers excellent career progression opportunities locally. The Group understands the importance of workplace values and culture where they strongly encourage employees to develop their strengths and recognize their achievements accordingly. To Apply: If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to Due to overwhelming responses, we will only be able to contact shortlisted candidates. Job Ref: /104 Consultant: Hui Cheng Heng Registration No: -W) EA Licence No: JTKSM 949A

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We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career, there’s no better home for your potential than Exabytes! Technical Support Specialist

Penang Full Time Technical What You'll Do

Rescuing Websites:

Quickly troubleshoot downtime, slow loading, and error messages to get customers back online. Email Expert:

Set up email accounts, resolve delivery issues, and ensure seamless communication. Domain Master:

Assist with domain registration, transfers, and management effortlessly. cPanel Guru:

Guide users through cPanel/WHM for file management, databases, and hosting essentials. Support Superstar:

Deliver friendly, efficient support via phone, email, and chat, ensuring every customer leaves happy. What We're Looking For

Tech-Savvy:

Strong knowledge of web hosting basics, including websites, domains, emails, and DNS. Customer-Focused:

Great communication skills with a genuine passion for helping others. Problem-Solver:

Skilled at diagnosing and fixing technical issues effectively. Team Player:

Works well with others and eager to learn and grow together. Adaptable:

Thrives in fast-paced environments and handles multiple tasks with ease. GROW With Us

No. 1 Hosting Company in SEA:

Join the leading web hosting provider in Southeast Asia. Performance Incentives:

Achieve KPIs and earn attractive incentives for your hard work. Engaging Team Culture:

Enjoy team-building activities and personal conversations with the CEO. Career Growth Opportunities:

Experience business trips and unlock broad career progression. Customer Recognition:

Be acknowledged through customer testimonials and feedback, with the satisfaction of solving key issues. Dive into a dynamic role where you’ll tackle a wide range of technical challenges!

You’ll troubleshoot website issues, configure email, manage domains, and provide expert guidance to our customers. Your passion for technology and commitment to customer satisfaction will make you an invaluable part of our team.

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About the Role We’re looking for a Technical Support Specialist who will require to manage our merchants/customers enquiries or issues via various communication mediums. To this end, you will need to be have a problem solving and team player mindset as you are require to work closely with other team mates or cross support engineers to resolve our merchant/customers queries This role will be supporting on Hong Kong, Taiwan, Malaysia, Singapore (and other regions) using mainly on cantonese (Cantonese 80% Mandarin 20% ) language What You’ll Need Diploma or High Diploma in Computer Science or related industries Minimum 1 year experience in IT industry Fluency in spoken and written English and Cantonese ( Cantonese & Mandarin ) Good in English and communication skills that able to interact with colleagues in different markets. Fresh graduates are also welcome to apply ITIL V3 or V4 certified Familiarize with ticketing system ( Zoho Desk as an add advantage) and ITSM workflow. Hands on experience in iOS operating system to enduser support ( added advantage ) Good team player, self-motivated Immediate available is highly preferred Able to work on shifts and weekends ( 9am-6pm or 315pm-1215am ) (Apply now at #J-18808-Ljbffr

Efficiently respond and communicate with clients to understand and service their needs via livechat Effectively analyse customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively diffuses conflict and opposition Contribute to team effort by accomplishing related results as needed Commit to meeting quality standards in processing customer adjustment Requirements

Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer

Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)

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Efficiently respond and communicate with clients to understand and service their needs via livechat Effectively analyse customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively diffuses conflict and opposition Contribute to team effort by accomplishing related results as needed Commit to meeting quality standards in processing customer adjustment Requirements

Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer

Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses) Apply for Customer Support Specialist

Full name Email Phone I have a link to a resume Attach a resume as a file I acknowledge that I have read, understood, and accepted the contents of the Privacy Notice , and I consent to the processing of my personal data as part of this application.

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About Bitdeer: Bitdeer Technologies Group (Nasdaq: BTDR) is a world-leading technology company for Bitcoin mining. Bitdeer is committed to providing comprehensive computing solutions for its customers. The Company handles complex processes involved in computing such as equipment procurement, transport logistics, datacenter design and construction, equipment management, and daily operations. The Company also offers advanced cloud capabilities to customers with high demand for artificial intelligence. Headquartered in Singapore, Bitdeer has deployed datacenters in the United States, Norway, and Bhutan.

Role Overview: As a Customer Service Specialist in our Sales and Marketing Department, you will play a critical role in supporting our global customer base. You will be responsible for managing user inquiries, ensuring compliance with KYC

( Know Your Customer )

regulations, supporting sales and after-sales processes, and contributing to the continuous improvement of our customer service operations. This position requires strong communication skills in both English and Chinese, a customer-centric mindset, and the ability to thrive in a fast-paced, technology-driven environment.

Key Responsibilities: 1. User Support & Management

Respond promptly and professionally to customer inquiries from both domestic and international users via our ticketing system (Zendesk), online communities, and other digital platforms. Provide clear guidance and support to users, ensuring high levels of customer satisfaction. Monitor and guide user interactions to maintain a positive community environment. 2. KYC (Know Your Customer) Compliance Process and verify customer KYC requests in accordance with the latest company compliance policies. Stay updated on evolving compliance requirements and ensure timely, accurate resolution of KYC-related issues. 3. Product & Sales Support Assist the sales team with product listings, inventory management, and the creation of customized product links for key clients. Coordinate with relevant departments to ensure accurate and up-to-date product information. 4. After-Sales Service & Issue Resolution Track and resolve after-sales issues, including troubleshooting abnormal product performance and managing emergency situations. Provide timely follow-up to ensure customer concerns are addressed and resolved effectively. 5. VIP Client Relationship Management Maintain and nurture relationships with VIP customers, including creating exclusive product offerings and providing personalized support. Enhance user loyalty through proactive engagement and exceptional service. 6. Product & Process Optimization Collect and analyze customer feedback to identify product and process improvement opportunities. Prepare weekly reports summarizing customer needs and propose actionable improvement plans. Collaborate with cross-functional teams to optimize and standardize business and customer service processes, including drafting and updating SOPs as required. 7. Additional Duties Undertake other tasks and projects as assigned by the Customer Service Team Leader. Qualifications & Skills Bachelor’s degree or higher in a relevant field. Proficient in both English and Chinese (written and spoken for documentation purpose and handling Mandarin-Speaking clients). Advanced proficiency in Microsoft Office and related business software. Excellent communication and interpersonal skills, with a strong customer-first approach. Demonstrated ability to work collaboratively in a team environment. Strong organizational, coordination, and problem-solving abilities. High sense of responsibility and the ability to perform well under pressure What you will experience working with us: A culture that values authenticity and diversity of thoughts and backgrounds; An inclusive and respectable environment with open workspaces and exciting start-up spirit; Fast-growing company with the chance to network with industrial pioneers and enthusiasts; Ability to contribute directly and make an impact on the future of the digital asset industry; Involvement in new projects, developing processes/systems; Personal accountability, autonomy, fast growth, and learning opportunities; Attractive welfare benefits and developmental opportunities such as training and mentoring. --- Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.

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Efficiently respond and communicate with clients to understand and service their needs via livechat Effectively analyse customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively diffuses conflict and opposition Contribute to team effort by accomplishing related results as needed Commit to meeting quality standards in processing customer adjustment Requirements

Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer

Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses) Apply for Customer Support Specialist

Full name Email Phone I have a link to a resume Attach a resume as a file I acknowledge that I have read, understood, and accepted the contents of the Privacy Notice , and I consent to the processing of my personal data as part of this application.

#J-18808-Ljbffr

Efficiently respond and communicate with clients to understand and service their needs via livechat Effectively analyse customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively diffuses conflict and opposition Contribute to team effort by accomplishing related results as needed Commit to meeting quality standards in processing customer adjustment Requirements

Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer

Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses) Apply for Customer Support Specialist

Full name Email Phone I have a link to a resume Attach a resume as a file I acknowledge that I have read, understood, and accepted the contents of the Privacy Notice , and I consent to the processing of my personal data as part of this application.

#J-18808-Ljbffr