1,332 Support Role jobs in Malaysia

HTS is a leading provider of modern IT and network solutions for enterprise markets through a comprehensive range of managed IT support services to a global clientele. We are recognized for delivering end-to-end IT solutions that address the business and technology needs of our clients. Our professional consulting, data solutions, and maintenance services help clients adapt to changing technology demands. With extensive operational experience, we meet and exceed client expectations, enabling them to maximize their business potential.

Role Description

This is a contract role for a Technical Support Specialist located on-site in Malaysia. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction. Day-to-day tasks include analyzing technical problems, offering solutions, maintaining hardware and software, and supporting end-users with various IT-related needs.

Qualifications

• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Customer Support and Customer Satisfaction skills
• Excellent communication capabilities
• Ability to work independently and on-site
• Experience with Windows and Office deployment services is a plus
• Relevant certifications or a degree in IT-related fields

• Seniority level Entry level

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

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Get notified about new Technical Support Specialist jobs in Kuching, Sarawak, Malaysia .

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We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career, there’s no better home for your potential than Exabytes!

• Penang
• Full Time
• Technical

• Rescuing Websites: Quickly troubleshoot downtime, slow loading, and error messages to get customers back online.
• Email Expert: Set up email accounts, resolve delivery issues, and ensure seamless communication.
• Domain Master: Assist with domain registration, transfers, and management effortlessly.
• cPanel Guru: Guide users through cPanel/WHM for file management, databases, and hosting essentials.
• Support Superstar: Deliver friendly, efficient support via phone, email, and chat, ensuring every customer leaves happy.

• Tech-Savvy: Strong knowledge of web hosting basics, including websites, domains, emails, and DNS.
• Customer-Focused: Great communication skills with a genuine passion for helping others.
• Problem-Solver: Skilled at diagnosing and fixing technical issues effectively.
• Team Player: Works well with others and eager to learn and grow together.
• Adaptable: Thrives in fast-paced environments and handles multiple tasks with ease.

• No. 1 Hosting Company in SEA: Join the leading web hosting provider in Southeast Asia.
• Performance Incentives: Achieve KPIs and earn attractive incentives for your hard work.
• Engaging Team Culture: Enjoy team-building activities and personal conversations with the CEO.
• Career Growth Opportunities: Experience business trips and unlock broad career progression.
• Customer Recognition: Be acknowledged through customer testimonials and feedback, with the satisfaction of solving key issues.

You’ll troubleshoot website issues, configure email, manage domains, and provide expert guidance to our customers. Your passion for technology and commitment to customer satisfaction will make you an invaluable part of our team.

Company Overview :

We are collaborating with a Malaysia-based company specializing in Sustainable Cloud and IT Infrastructure Services. The company operates across 19 countries globally, providing highly secure, sustainable, and enterprise-grade IT solutions to various industries, with a strong focus on banking and financial services.

Job Summary:

As a Technical Support Specialist, you will play a crucial role in delivering exceptional support to our valued customers. Your primary responsibilities will include conducting log analysis and providing comprehensive technical assistance in alignment with our internal processes.

• Provide support for AS400 hardware and some software aspects, ensuring system reliability and performance.
• Maintain, upgrade, and replace AS400 hardware as needed to optimize functionality.
• Assist in hardware installation and coordinate related projects.
• Diagnose and resolve system errors to maintain operational efficiency.
• Perform AS400 operating system upgrades and apply critical security patches and bug fixes.
• Troubleshoot, monitor, and administer the AS400 software and hardware.
• Work with multiple vendors to assist with the implementation of projects.
• Support day-to-day computer operations which include firmware and OS upgrades.

• Bachelor’s degree in IT, Engineering, or equivalent in a relevant discipline.
• Power7-10 technology refresh and OS upgrade experience will be an advantage.
• At least 4 years of administration experience in AS400 (mandatory), Unix, and Windows environments.
• Minimum of 4 years of experience in an AS400 system engineer role.
• Familiarity with backup and recovery tools, preferably BRMS, Tivoli, etc.
• IBM Certifications like IBM i (C9010-022) & IBM i (C9060-528) or ITIL Certification will be an advantage.

Rewards:

The opportunity to be part of a fast-growing Group which is a leader in its field of industry and offers excellent career progression opportunities locally. The Group understands the importance of workplace values and culture where they strongly encourage employees to develop their strengths and recognize their achievements accordingly.

To Apply:

If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to Due to overwhelming responses, we will only be able to contact shortlisted candidates.

Job Ref: 20250214/104

Consultant: Hui Cheng Heng

Registration No: 201901037350 (1346680-W)

EA Licence No: JTKSM 949A

Join to apply for the Customer Support Specialist role at SK magic Malaysia

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Join to apply for the Customer Support Specialist role at SK magic Malaysia

About The Role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic team at SK Magic. This full-time role is based in our Kuala Lumpur office and will play a crucial part in delivering exceptional customer service to our valued clients.

About The Role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic team at SK Magic. This full-time role is based in our Kuala Lumpur office and will play a crucial part in delivering exceptional customer service to our valued clients.

Job Description

Troubleshoot Dynamo : Be the troubleshooter who turns incoming alert via (CMS) hurdles into success stories. You'll proactively address issues to guarantee the alert messages being troubleshot immediately with customers and offering top-notch customer support.

Issue Resolver: Responsible for coordinating and facilitating complaint investigations across teams, entities, and relevant departments to ensure resolutions are delivered within the designated (TAT). Act as the subject matter expert on the company’s complaint handling policies and procedures, ensuring their applicability and alignment with day-to-day operational practices.

Adhoc Duries: Carry out additional tasks related to the department’s scope as assigned by the Team Leader or management. Ensure strict confidentiality of sensitive information, including company strategies and process improvement efforts, in compliance with data privacy and protection standards.

Sales Fraud Validation & Verification Team: Responsible for validating new customer sales to ensure all submitted information is accurate and legitimate. Educate customers on product functionality and contract terms to ensure transparency. As fraud specialists, they are trained to detect misleading or manipulated information and promptly escalate suspicious cases to the appropriate authorities for further action.

Job Requirements

• Diploma/Bachelor Degree in Computer Science, Engineering, Telecommunication or equivalent industry related experience, with minimum 1 year of working experience in Telecommunication or IT Industry.
• Prior experience in product management—ideally within the contact center or telecommunications sector—is typically expected. Candidates should be able to show a proven track record of successfully overseeing and launching products or services from initial concept through to market delivery.
• A strong grasp of contact center operations, technologies, and current industry trends is crucial. Hands-on experience with contact center software—such as CRM platforms, AI products systems - is highly advantageous.
• Strong written and verbal communication skills are vital for engaging effectively with cross-functional teams, stakeholders, and customers. It's important to convey complex ideas clearly and concisely.
• Equally important are the ability to learn quickly, manage tasks independently, and perform effectively with minimal supervision.
• Able to multitask and work by handling multiple enquiries on daily basis with good teamwork minded + experts in escalation and follow up within TAT
• Candidates who are fluent in both English & Malay are preferred. Candidates fluent in Mandarin preferred as the role requires candidates to deal with Mandarin speaking clients
• Able to 10 hours work shift (9am to 7pm) during weekends.
• Typing Speed: Minimum 40–60 words per minute (WPM) to respond promptly / with accuracy above 95%
• Selected candidates will be on training and required to achieve atleast 95% score in the assessment
• Selection will be based on the accuracy of assessment result and other performance requirements

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Retail

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• Efficiently respond and communicate with clients to understand and service their needs via livechat
• Effectively analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed
• Commit to meeting quality standards in processing customer adjustment

• Proficiency speaking and writing in Bahasa (Malaysia) and English
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
• Stable internet connection

• Working for a dynamically growing company
• Challenging but exciting tasks with our own product
• Trainee period
• 8 shifts of annual leave per year
• 8 shifts of sick leave per year
• Working on a shift schedule (day and night shifts)
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

• Efficiently respond and communicate with clients to understand and service their needs via livechat
• Effectively analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed
• Commit to meeting quality standards in processing customer adjustment

• Proficiency speaking and writing in Bahasa (Malaysia) and English
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
• Stable internet connection

• Working for a dynamically growing company
• Challenging but exciting tasks with our own product
• Trainee period
• 8 shifts of annual leave per year
• 8 shifts of sick leave per year
• Working on a shift schedule (day and night shifts)
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)