What Jobs are available for Support Officer in Malaysia?

Overview

Airbus Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Scope of Position

To manage customer daily orders (Exchange Orders) and ensure delivery of components within FHS set KPI and contractual obligation with Customers. Act as the focal point for FHS Customers in regards to the management of all Routine and Replenishment orders by providing up to date status on all open Order via mail, phone calls and reports. Identify and propose suitable solutions within FHS Supply Chain by understanding customer needs, analyzing FHS available assets (review of stock location and component Airworthiness Certificates) and coordinating with all FHS Stakeholders Internal (Repair Manager, Asset Acquisition, Quality) and External (Suppliers) to ensure that customer operations are not disrupted. Build sustainable relationships and trust with customers through open and interactive communication. Key Responsibilities

Manage incoming Routine and Replenishment Exchange Orders from FHS Customers (Airlines) and take action to ensure the release and delivery of the required components within the contractual lead-time. Identify customers’ needs, liaise with customers for additional information (if any) and analyze the impact of any delays in providing the part. Provide feedback to the customers on progress as per set timeline for each priority. Propose the most suitable solution within the FHS Supply Chain, by reviewing component airworthiness certification and physical location of the unit, ensure the solution provided meets the customers’ quality/airworthiness requirements (unique to each Civil Aviation Authority) and ensure delivery within the contractual time. Clarify and challenge customers’ needs and urgency to avoid any unnecessary cost impact to relevant parties. Manage efficient communication with customers within the stipulated Service Level Agreement (SLA) to avoid customer escalation. Evaluate and prioritize solutions within FHS Supply Chain to fulfill customers’ needs when under a nil stock situation. Launch Request for Quotation (RFQ) to the part Original Manufacturer (OEM) and source in the open Market if there is no acceptable solution within the FHS Supply Chain. Compare and analyze quotations and understand and review the general condition of Sales of each offer. Get greenlight for pool sizing and raise purchase requisition to Asset Acquisition team or place a Purchase Order if the parts meet Airbus Quality Standards and pricing is within the delegated threshold. Negotiate with Airbus Approved Vendors for a better price offer in order to reduce impact on FHS CAPEX and OPEX Understand and comply with Civil Aviation requirements and Export Control regulations to avoid part rejection or breach of regulations. Manage effective daily communication with customers by answering customer queries in a professional and timely manner. Manage customer backorder resolution and regular status reporting following the appropriate timeline for each customer. Evaluate the root causes for any order having exceeded the service level lead time. Manage internal meetings (backlog review, operations coordination with daily drumbeat) Ensure that any required parts are sourced and shipped according to contract and maintaining contact with all involved parties throughout the whole process. Effectively manage various Airbus IT tools. Manage FHS IT systems with accurate data and recording all milestones in the systems correctly. Contribute to process improvement in highlighting issues by going through the proper escalation points within the management team. Ensure that contract customer requirements are processed in a timely manner and that exceptionally high quality customer service is delivered at all times. Act as main driver to the health of supply chain by detecting and documenting abnormal status and drumbeating the responsible stakeholders to resolve the issues as soon as possible. May be assigned to undertake adhoc individual tasks based on operation needs. Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct (do not delete, mandatory content of all JDs) Carry out any other task as directed by the superior . (do not delete, mandatory content of all JDs) Requirements

Diploma with min 2 year relevant working experience or Advanced/Higher/Graduate Diploma/Bachelor's Degree with min of 2 years relevant working experience Time management, well organized Customer satisfaction mindset oriented Able to work with autonomy Communication Skills Team Working Negotiation Skills This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company & Employment

Airbus Customer Services Sdn Bhd Employment Type: Permanent Experience Level: Professional Job Family: Material Support & services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Seniority level

Entry level Employment type

Full-time Job function

Information Technology Industries

Aviation and Aerospace Component Manufacturing

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IT Support Officer Posting Date: 24 Oct 2025 | Close Date: 22 Jan 2026

IT Support Officer – Tmn Impian Emas

Tasks and Duties

Provide technical support to end-users by responding to IT‑related inquiries and concerns. Troubleshoot hardware and software issues and provide resolutions. Install, configure, and maintain computer systems, networks, and peripherals. Manage user accounts and permissions for network access. Monitor IT systems to assess performance and security needs, and install necessary updates or patches. Train employees on the use of IT equipment and software. Maintain records of IT issues, solutions, and system changes. Work closely with IT teams to deploy and upgrade systems and infrastructure. Requirements

Bachelor’s degree in a relevant field, such as Information Technology or Computer Science. Knowledgeable in operating systems (Windows and macOS), hardware components, networking fundamentals, troubleshooting software issues, and configuring hardware (printers, monitors, etc.). Knowledge of CMS (Wordpress & Wix) is a plus but not required. Sub Specialization : Information Technology; Others Type of Employment : Permanent Minimum Experience : 2 Years Work Location

: Johor

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This role will play a vital part in managing the end-to-end inside sales cycle, with a strong focus on OTO (Opportunity to Order) and OTC (Order to Cash) processes. The candidate will serve as a key link between the sales team, customers, and internal departments ensuring smooth and timely processing of customer orders and support activities.

Opportunity to Order (OTO)

Support the sales team in quote generation, pricing approvals, and proposal documentation.

Ensure data accuracy and compliance with sales policies in opportunity records.

Responsible for accurate and timely issue of quotations to customers.

Order to Cash (OTC)

Process customer orders accurately and efficiently in ERP systems.

Ensure all required documentation (POs, contracts, credit checks) is complete.

Track orders through fulfillment, shipping, and delivery stages.

Liaise with Finance for invoice generation, payment tracking, and credit issues.

Resolve order discrepancies, billing issues, or delivery concerns promptly.

Other Responsibilities

Maintain customer account information and support account updates.

Provide excellent customer service and timely response to inquiries.

Assist in sales analytics and preparing sales reports/dashboards.

Continuously improve order processes and documentation practices.

Job Requirements

Bachelor’s degree in Business, Sales, Supply Chain, or related field.

2–4 years of experience in Sales Support, Inside Sales, or Customer Service.

Familiarity with OTO and OTC processes in a B2B environment.

Experience with CRM and ERP systems.

Proficient in Microsoft Office (Excel, PowerPoint, Outlook).

Strong attention to detail and process orientation.

Excellent communication and interpersonal skills.

Ability to multitask, prioritize, and meet deadlines.

Customer‑centric mindset and problem‑solving attitude.

Team player with ability to work cross‑functionally.

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Senior SEA Technical Recruiter @ RiDiK/CLPS Job Summary This role serves as the frontline voice for customer support, addressing inquiries and concerns via Zendesk tickets. The ideal candidate will maintain strong product knowledge and regional awareness, efficiently triaging tickets when needed. Key responsibilities include managing high-volume inquiries, prioritizing urgent issues, and leveraging resources like Confluence and Slack for solutions. The position requires adaptability, quick learning, and knowing when to escalate. Experience with Zendesk, queue management, and swift response handling is essential.

Responsibilities

Responsible for being the front line voice in working with our customers to solve their questions and concerns. Not a heavy technical skill set, but very knowledge heavy.

Maintain knowledge/understanding regarding Client product and regional nuances.

Correspond with customers (through Zendesk ticket) in order to find the answers to their questions.

Triage tickets to the right regional team if they are beyond hub scope.

Be willing to flex and re-prioritize when immediate attention is needed somewhere else.

Requirements

Be comfortable with Zendesk, handling a high volume of customer inquiries, and moving customer inquiries through the resolution cycle.

Comfortable working with queue ticket management and providing a swift response.

Speaking with customers who raise time-sensitive, high impact concerns.

Will need to be able to sort through Confluence SOPs, previous Slack threads, etc. to find answers to questions - should be a quick learner and should know when is the time to reach out for help

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Join to apply for the

Account Support Officer

role at

British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Pay Band: 4/H

Salary: from MYR 2,884 per month

Location: Kuala Lumpur, Malaysia

Department: Exams

Contract Type: Indefinite

Closing Date: Tuesday, 28 October 2025 – 23:59 Philippine Time (GMT +8)

Role Description/Purpose The purpose of this role is to help manage relationships with B2B (business to business) accounts—including businesses, schools, universities, and governmental organisations—to ensure customer success. This involves working closely with Delivery and Sales teams to support the customer’s experience of the product or solution and help them achieve their goals.

Role Accountabilities You will support the onboarding of new clients, ensuring they are registered in the appropriate British Council systems and set up for a smooth implementation of our products and solutions. You will train key stakeholders in partner organisations to use our platforms and resources effectively, helping them maximise the value of their partnership with us. Working closely with Delivery and Operations teams, you will monitor service quality, manage enquiries, and resolve service requests to ensure a seamless customer experience.

You will play a key role in managing inbound service cases, collaborating with Sales, Delivery, and Operations teams to resolve issues within agreed timeframes. Your insights will help inform improvements in customer experience, and you will be responsible for capturing and managing client data in CRM (Customer Relationship Management) and other systems. By providing timely and accurate reports, you will help clients track delivery, engagement, and outcomes, while supporting account management and business growth. You will also contribute to feedback and monitoring activities, helping to identify opportunities for performance improvement and repeat business.

In addition to service delivery, you will support business development by conducting research and identifying ways to add value to B2B relationships through British Council products, services, and resources. You will assist Account Managers in delivering annual account plans and maintaining strong client relationships. Financial and resource management will also be part of your responsibilities, including issuing invoices, managing payments, and maintaining accurate legal documentation. You will coordinate tasks across internal teams and external partners to ensure efficient service delivery and monitor completion against quality and time standards.

Qualifications And Experience Education: University degree or equivalent in a relevant subject or discipline

Certification and Professional Qualifications: Sales or Marketing qualifications

Knowledge and Experience Essential

2+ years’ experience of sales and/or account/customer management

Good relationship management capability

Desirable

B2B Sales experience particularly with education and government sectors

Experience of English Language Teaching and/or Assessment

Familiarity with Salesforce or use of similar CRM

Languages: Proficiency in the local language at C2 level for both speaking and writing, and English proficiency at B2 level for speaking and writing.

Further Information Right to Work: Locally recruited

Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia IT Support Officer Job Description:

We are seeking like-minded individual to join the team as a IT Support Officer primarily responsible for end-users. The IT Support Officer will be responsible for managing the back-end of our SAAS software and assisting end-users with their queries. This role requires minimal programming knowledge but a strong inclination towards resolving technical issues and providing excellent customer service. The ideal candidate will be technically adept and people-oriented, ensuring smooth operation and user satisfaction. Key Responsibilities: Back-End Management: Monitor and maintain the SAAS software to ensure optimal performance. Perform regular system updates and maintenance tasks. Troubleshoot and resolve technical issues related to the software. Collaborate with the development team to address any software bugs or enhancements. End-User Support: Provide prompt and efficient support to end-users via email, chat, and phone. Assist users with software navigation, troubleshooting, and resolving any issues they encounter. Create and update user guides, FAQs, and other support documentation. Conduct user training sessions as needed. Requirements: Education & Experience: A degree in Information Technology, Computer Science, or a related field is preferred. Prior experience in IT support or a similar role is advantageous. Technical Skills: Basic understanding of programming and software development (no extensive coding required). Familiarity with SAAS platforms and their back-end management. Proficiency in using support ticketing systems and remote support tools. Soft Skills: Excellent verbal and written communication skills in English. Strong problem-solving abilities and a keen attention to detail. Ability to work independently and manage time effectively in a remote setting. A customer-centric approach with the ability to handle stressful situations calmly and efficiently.

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Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. About Us Wilhelmsen Ship Management is one of the world’s largest third-party ship managers originated from Oslo, Norway with a portfolio of more than 450 vessels, a pool of more than 14,000 seafarers and over 900 shore-based employees all over the world. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. We offer a culture and vibrant work environment of strong leadership, collaborative, career development, work-life balance and a job that is both challenging and stimulating. All team members are empowered with the freedom to influence each other as long it complies with our Company’s values and vision. What You'll Responsible For: Ensure all incoming invoices via electronic mailbox are scanned and essential details are captured correctly prior registration in Eyeshare.

Ensure all hardcopies are refrained from registration and send email informing the vendor to submit invoices via email only.

Ensure all invoices received are compliance to WSM PO/Invoice standard.

Ensure all invoices received are registered into Eyeshare within agreed timeframe from date of receipt – 2 working days.

Ensure all invoices are registered with correct vendor, amount & currency.

Ensure bank details stated on the invoices are checked/verified against bank details registered in system before invoice is registered.

Ensure all invoices are paid in accordance with the required payment terms.

Ensure that the daily batch of approved AP’s list are retrieved & transferred to treasury for payment processing.

Ensure that the credit note of closed PO/invoice and/or non-compliance credit notes are returned to vendor for refund directly without processing.

Send reminders to Vessel Managers and or PIC for all outstanding unpaid invoices

Coordinate and answer all invoice related inquiries from internal and external stakeholders.

Liaise with other management centres, Procurement officers, WVA Treasury and vendors with regards to invoice receive from suppliers.

Statement of accounts and payment queries

Vendor Bank Details

Other duties as assigned

What Experience and Skills Required: Diploma/Degree in commerce, business administration, accounting and/or finance. Fresh graduates are encouraged to apply.

Results-driven with a strong sense of initiative, assertiveness, and a mindset focused on process improvement.

Customer-oriented with an excellent command of English (both written and spoken).

Proven stakeholder management skills.

High level of drive, determination, and a solution-first approach.

Excellent interpersonal skills with the ability to work effectively with diverse personalities and across cultures.

Flexible, creative thinker who thrives under pressure.

Proactive with a strong sense of ownership and accountability.

*Only shortlisted candidates will be contacted Become a valued member of our team, where every day presents new opportunities for learning and development. Sound interesting? Click "APPLY" now to embark on a rewarding career journey! #WSM #J-18808-Ljbffr

Overview

Join to apply for the

Procurement Support Officer

role at

Wilhelmsen Ship Management . Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. About Us

Wilhelmsen Ship Management is one of the world’s largest third-party ship managers originated from Oslo, Norway with a portfolio of more than 450 vessels, a pool of more than 14,000 seafarers and over 900 shore-based employees all over the world. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. We offer a culture and vibrant work environment of strong leadership, collaborative, career development, work-life balance and a job that is both challenging and stimulating. All team members are empowered with the freedom to influence each other as long it complies with our Company’s values and vision. Responsibilities

Ensure all incoming invoices via electronic mailbox are scanned and essential details are captured correctly prior registration in Eyeshare. Ensure all hardcopies are refrained from registration and send email informing the vendor to submit invoices via email only. Ensure all invoices received are compliance to WSM PO/Invoice standard. Ensure all invoices received are registered into Eyeshare within agreed timeframe from date of receipt – 2 working days. Ensure all invoices are registered with correct vendor, amount & currency. Ensure bank details stated on the invoices are checked/verified against bank details registered in system before invoice is registered. Ensure all invoices are paid in accordance with the required payment terms. Ensure that the daily batch of approved AP’s list are retrieved & transferred to treasury for payment processing. Ensure that the credit note of closed PO/invoice and/or non-compliance credit notes are returned to vendor for refund directly without processing. Send reminders to Vessel Managers and or PIC for all outstanding unpaid invoices Coordinate and answer all invoice related inquiries from internal and external stakeholders. Liaise with other management centres, Procurement officers, WVA Treasury and vendors with regards to invoice receive from suppliers. Statement of accounts and payment queries Vendor Bank Details Other duties as assigned Qualifications and Experience

Diploma/Degree in commerce, business administration, accounting and/or finance. Fresh graduates are encouraged to apply. Results-driven with a strong sense of initiative, assertiveness, and a mindset focused on process improvement. Customer-oriented with an excellent command of English (both written and spoken). Proven stakeholder management skills. High level of drive, determination, and a solution-first approach. Excellent interpersonal skills with the ability to work effectively with diverse personalities and across cultures. Flexible, creative thinker who thrives under pressure. Proactive with a strong sense of ownership and accountability. Only shortlisted candidates will be contacted Location: Kuala Lumpur, Malaysia

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Overview

HR & Administration Officer position with Nirvana Asia Group. Responsible for daily human resources matters, administration tasks, and ensuring policy compliance across the department. Responsibilities

Manage daily Human Resources matters and daily administration work. Liaise with Payroll Staff and Non-Payroll Staff on related portfolio. Meet submission deadlines for Monthly Payroll Staffs Claims and Non-Payroll Staffs Claims. Coordinate with the Human Resources Department on manpower matters for Nirvana Care/Management Support. Assist in smooth departmental administration, including memorandum/notice issuance, mail handling, minutes writing, etc. Assist in reinforcing group policies and procedures to ensure compliance at all levels. Assist implementing Wages Automation & Simplification for wages payment (including night maintenance, night duty, overtime and multi-trip allowances). Compile and submit departmental reports. Maintain strict confidentiality of company matters. Qualifications

SPM / UEC / Certificate / Diploma in Business Admin or equivalent. 2-3 years of related working experience. Pleasant personality with good interpersonal and communication skills. Computer literate with good command of spoken and written English, Mandarin and Bahasa Melayu. Seniority level

Entry level Employment type

Full-time Job function

Administrative and Human Resources Industries

Individual and Family Services Hotels and Motels

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