What Jobs are available for Support Manager in Malaysia?

Primary Responsibilities

Serves as the first point of contact for technical support within an organization. Assist users in resolving hardware, software, and network-related issues, either remotely or on-site. Ensure smooth operation of IT systems and minimize downtime for end-users.

Respond to incoming support request via phone, email, ticketing system. diagnose and troubleshoot hardware/software issues

Log and manage support tickets using IT service management tools (ITSM), document issues and resolutions for future reference and knowledge sharing, maintain accurate records of user interactions and technical issues.

Install and configure desktops, laptops, printers, and mobile devices onsite and remotely, support the setup of email, VPN, remote access, and user accounts, deploy software updates, patches, and antivirus solutions.

Monitor system alerts and health indicators, perform routine maintenance to prevent issues before they occur.

Educate users on common issues and best practices, communicate downtime, changes, and maintenance schedules.

Collaborate with internal and external IT teams and business users to develop, document, and test the Business Continuity plan, ensuring preparedness for potential disruptions or disasters.

Must be available during normal business hours for the hired location and may act as overnight support for all locations depending on region coverage, ensuring timely resolution of IT issues and emergencies.

Possess a strong understanding of Office products, Windows Operating Systems (particularly Windows 11 Professional), Windows Server Operating Systems (especially Active Directory), VMWare, and Office 365 administration, Virtual Server Software and Management

Qualifications

CompTIA A+ Certified – Entry-level certification in hardware and software support.

Brings over 2 years of hands-on experience in IT roles, with proven expertise in network administration, system monitoring, and infrastructure maintenance.

Proficiency in utilizing Network Management and Monitoring systems, with the ability to troubleshoot system performance issues and implement solutions.

Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and collaborate with internal teams and external vendors.

Proactive and self-motivated, with a willingness to learn, share knowledge, and cooperate with team members to achieve common goals.

Strong problem-solving skills, with the ability to independently solve and be proactive in technical issues and drive continuous improvement in IT operations and services as well as Time management and multitasking

Familiarity with Active Directory, user permissions, and account management, and Intune

Basic networking knowledge (IP, DNS, DHCP)

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In these times of ever shorter production and development cycles, manufacturing companies require more flexibility and speed. As one of the world’s leading providers of drive and control technologies, Bosch Rexroth is ready to rise to these challenges. Customers profit from the resources and innovative strength of a global player, flexible structures, and an understanding of local needs. More than 30,500 employees work as a worldwide team to develop safe, efficient, intelligent and high-performance solutions for the areas of Factory Automation, Mobile Applications as well as Machinery Applications and Engineering. With its cross-technology range, digital services and comprehensive service, Bosch Rexroth acts as a reliable partner for machine manufacturers and users. The company develops, produces, and sells its components and system solutions in more than 80 countries. Job Description

Your contribution is something big! Responsible to provide Technical (Diesel system current and future) and product training towards Wholesales, BDx and independence Diesel Workshop Responsible to provide Repair & Service trainings to service provider including BDC as possible warranty service provider Responsible as Diesel Technical help desk for TCT relevant component repair, technical product support and enquiry To provide 2nd level support to local TSS To Liaise with KAM and Local TSS to assist customer on technical and equipment field service support including Commissioning, User training, Repair and Service FMN and Master pump testing Responsible to identify potential service provider and define contract for field service and workshop support. Scope: Audit preparation, (manage / train service provider), result evaluation, identify future improvement measure, including system upload Responsible for Diesel warranty (Parts and Equipment) tracking to support timely feedback towards customer and identify trend for technical improvement and support to generate monthly warranty report Qualifications

What Bosch Malaysia is looking for! Degree in Business Management / Marketing / Automotive / Engineering related field. Good communication skills (Written and spoken is preferred) Strong interpersonal skills. Proficiency in SAP systems, MS Excel Solutions, MS Words, and MS PowerPoint Solutions would be an added advantage. Result and Future Oriented Self-driven, possess the necessary skills for driving and leading others. Possess strong communication and cooperation skills (practice active listening, ability to resolve conflicts, ability to build and maintain strong trusting relationship across levels, etc.) Possess strong problem-solving, decision-making, and analytical skills,profound functional knowledge and expertise. Additional Information

Your future of job location offers you: Flexible working environment Flexi benefits allowances Employee discounts on Bosch products A working environment that promotes diversity and inclusivity Job Location #J-18808-Ljbffr

Overview

Westan is a leading value-added distributor of internationally-recognised audiovisual products, representing top commercial and consumer brands across Australia and New Zealand. Our channels span across AV retail specialists, mass retail, education, commercial AV, digital signage, hospitality, telecommunications and more. We have a simple mandate: to achieve great things with our clients and our suppliers that could not otherwise be achieved by any of us alone. To this end, we see ourselves as not just a distributor of great brands but also fundamentally bringing a vertically-integrated skillset to our activities and relationships.

Qualifications & experience

Basic technical understanding across video, audio, and commercial AV control systems.

Excellent communication and interpersonal skills.

Excellent problem-solving skills.

Ability to work effectively in a small team environment.

Ability to manage multiple tasks and prioritise effectively.

Previous experience in technical support or a related field in AV is beneficial.

Tasks & responsibilities

Seek clarification and validate inbound issues created via our ticketing system.

Allocate incidents and queries to the technical support team in a manner that supports efficient resolution within our required timeframes.

Field phone calls from customers and end users in a professional manner and, where relevant, create tickets to document issues or problems.

Answer support-based emails in a timely fashion and, where relevant, create tickets to document issues or problems.

Where possible, resolve tickets at first call or through self-serve.

Update and/or confirm scheduling of third-party technician visits.

Update spare parts and ticketing register where required.

Track spare part and replacement orders and update tickets accordingly.

Maintain spare parts inventory management system.

Small team environment with a collaborative work culture.

Opportunity to work with leading technology brands.

Ongoing training and development opportunities.

Competitive salary package.

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Federal Territory of Kuala Lumpur, Malaysia

The Sales & Marketing Department will support the Go To Markets strategy by increasing revenue and account acquisition at a growth rate above the market and create a balanced customer portfolio and revenue mix (e.g., expanded profitable business and number of customers across the 3 sales channels). The department achieves this by consistently improving our ability to win, retain and develop profitable customers using defined product offerings, and clearly articulated value propositions prescribed for each vertical across the three sales channels.

Account Management Support and Sales Support Team Lead

Provide support to the development and maintenance of customer relationships with Global Accounts, in line with SLA and customer needs, to enhance overall client portfolio, safeguard sales revenue and ensure customer satisfaction.

Ensure SOP’s being in place to safeguard correct customer handling and business execution by Operations.

Conduct centrally the pricing request for Global Accounts outside of tender process to enable competitive pricing and increase wallet share.

Work with NSM to develop and publish:

Business cases & showcases

Customer Cards and Strategic Account Plans – Regional and Country level

MBR and QBR presentations and data

Complete bids, proposals, RFQ, RFI for presentation to customer and follow up of quotations.

Assist with generating SOP's for new business to ensure proper and smooth operation and implementation.

Gather, consolidate and analyse data to create reports on performance statistics/KPIs, market information and client activities.

Execute on-time reporting for customers.

Whenever applicable, helps to coordinate customer training and functions in co-operation with key stake holders from the regional team.

New Business

Compiles lists of prospective customers for use as sales leads (on request i.e. web research, cold calling, networking, and research).

Handles inbound sales lead calls and passes these onto the NSM for allocation.

Develops and compiles Sales collateral in co-operation with the Regional BD Team.

Responds to quotation requests as well as concerns and questions of prospective and existing customers; complete bids, proposals, RFQ, RFI for presentation to customers and follow up of quotations.

Prepare CRM reports and monitor staff performance relating to CRM mandatory data entry standards.

Enter new customer data and other sales data for current customers into CRM.

Work with all sales personnel within the country to keep account activities and literature up to date.

Execute on-time reporting for NSM & other BD team members.

Submit management information related to performance as well as the opportunity pipeline, to enable the NSM to steer and take corrective actions if applicable.

Support NSM on yearly budgeting process.

Deploy and maintain customer & team portals in order to manage central availability of documentation and information. Coordinate the upload of documents. Administer portal setup and user rights.

Report applicable management information to NSM.

Coordinate team meetings, take and distribute minutes

Other general administrative tasks that may occur on an “ad hoc basis”

Prepares presentations, meeting agendas and travel itineraries (i.e. overseas visitors)

Assist yearly customer surveys related to the quality of the services

Requirements

Degree/ Diploma in aby discipline

3 to 5 years Industry knowledge.

Strong Sales or Business Development background in Logistics, Freight Forwarding or Warehousing

Strong confidence and competencies in building executive level relationships

Fluent in both verbal and written English

Strong verbal and written communication skills

Persuasive & pleasant phone manner

High level of pro-activity and a sense for urgency

Capable of multi-tasking

Seniority level Associate

Employment type Full-time

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Add expected salary to your profile for insights

Provide support to the development and maintenance of customer relationships with Global Accounts, in line with SLA and customer needs, to enhance overall client portfolio, safeguard sales revenue and ensure customer satisfaction

Ensure SOP’s being in place to safeguard correct customer handling and business execution by Operations

Conduct centrally the pricing request for Global Accounts outside of tender process to enable competitive pricing and increase wallet share.

Work with NSM to develop and publish:

Business cases & showcases

Customer Cards and Strategic Account Plans – Regional and Country level

MBR and QBR presentations and data

Complete bids, proposals, RFQ, RFI for presentation to customer and follow up of quotations.

Assist with generating SOP's for new business to ensure proper and smooth operation and implementation.

Gather, consolidate and analyse data to create reports on performance statistics/KPIs, market information and client activities.

Execute on-time reporting for customers.

Whenever applicable, helps to coordinate customer training and functions in co-operation with key stakeholders from the regional team.

New Business

Compiles lists of prospective customers for use as sales leads (on request i.e. web research, cold calling, networking, and research).

Handles inbound sales lead calls and passes these onto the NSM for allocation.

Develops and compiles Sales collateral in co-operation with the Regional BD Team.

Responds to quotation requests as well as concerns and questions of prospective and existing customers; complete bids, proposals, RFQ, RFI for presentation to customers and follow up of quotations.

Prepare CRM reports and monitor staff performance relating to CRM mandatory data entry standards.

Enter new customer data and other sales data for current customers into CRM.

Work with all sales personnel within the country to keep account activities and literature up to date.

Execute on-time reporting for NSM & other BD team members.

Submit management information related to performance as well as the opportunity pipeline, to enable the NSM to steer and take corrective actions if applicable.

Support NSM on yearly budgeting process.

Deploy and maintain customer & team portals in order to manage central availability of documentation and information. Coordinate the upload of documents. Administer portal setup and user rights.

Report applicable management information to NSM.

Coordinate team meetings, take and distribute minutes

Other general administrative tasks that may occur on an “ad hoc basis”

Prepares presentations, meeting agendas and travel itineraries (i.e. overseas visitors)

Assist yearly customer surveys related to the quality of the services.

Job Requirement

3 to 5 years Industry knowledge.

Strong Sales or Business Development background in Logistics, Freight Forwarding or Warehousing

Strong confidence and competencies in building executive level relationships

Fluent in both verbal and written English

Strong verbal and written communication skills

Persuasive & pleasant phone manner

High level of pro-activity and a sense for urgency

Commercial sense

Capable of multi-tasking

Unlock job insights

Which of the following statements best describes your right to work in Malaysia?

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How much notice are you required to give your current employer?

How many years' experience do you have as a Sales Support Staff?

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Cartrack Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia A Bit About Us We’re a world-leading smart mobility SaaS tech company with over 2.3 million subscribers across 23 countries. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology. A Bit About Us We’re a world-leading smart mobility SaaS tech company with over 2.3 million subscribers across 23 countries. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology. Are you curious, innovative and passionate? Do you take ownership, embrace challenges, and love problem-solving? We’re looking for an IT Support Manager who will enable us to build industry disruptive tech products and revolutionise the way our customers use technology. The purpose of this role is to manage the IT support staff and the day-to-day running of the IT support department nationally. Responsibilities

Manage support staff: Set tasks and timeframes for staff and ensure that all tasks are completed timeously and efficiently. Manage support staff: Attend to all HR related staff functions i.e. leave applications, IR, recruitment and selection of staff. Manage support staff: Continuously coach and motivate staff. Developing and implementing a comprehensive plan to secure our computing network. Manage support staff: Travel to branches regionally in Southeast Asia Manage Support Infrastructure regionally

Maintain personal computers and IT equipment Ensure hardware and software are up to date and functioning optimally Ensure network and connectivity is functioning optimally Assess support infrastructure current and future needs and plan accordingly Asset Management and Procurement

Ensure all assets and inventory processed and documented Perform monthly asset reviews for each branch Procure assets according to branch and company procedure Meet IT Support Service Level Agreements

Oversee staff and incoming jobs. Prioritise accordingly to meet customer satisfaction standards Plan and organise daily activities to ensure tasks are completed in time Requirements

Microsoft Certified Qualification IT Management Degree BSC in Computer Science/Information Technology field (Preferable) 4 years previous Supervisor / Management experience 2 years Procurement and IT Asset Management experience 3 years Networking experience 3 years IT Security experience Effective verbal and written communication skills. We are an equal opportunities employer and welcome applications from all qualified candidates.

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Job Family: Operations and Technical Management Location: Kuala Lumpur, MY, 50470 Marly Description: Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore’s True. Blue. Transition. - shaping the future of energy, and beyond. About Us: SBM Offshore is the world’s deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more efficient energy production. True. Blue. Transition. is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy. It starts with Advancing our Core: continuing to advance the decarbonization of traditional energy production. While Pioneering More: helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably. Sharing our experience for a better blue tomorrow. TECHNICAL SUPPORT MANAGER – GRAND MORGU As Technical Support Manager, you are responsible for coordinating and ensuring the competence of all the technical staff assigned to the Region within the department: Process and Facilities, Mechanical, EC&I, ASI and MoC. This role involves providing technical direction to operational management, ensuring compliance with corporate strategies, regulatory requirements, and supporting continuous improvement initiatives. You also play a key role in ensuring operational reliability, asset availability, improving operational performance, managing threats and risk, and maintaining the integrity of assets across the region. ROLE RESPONSIBILITES Responsible for overseeing and ensuring the competence of all technical personnel assigned to the Area/Region. Provide guidance and support to technical leads and engineers, escalating critical issues to HQ when necessary. Ensure the implementation of the Process Safety Barrier Management system, with timely completion of assurance tasks and mitigation activities for all units in the Area/Region. Monitor and evaluate the performance of key activities, providing monthly Asset Integrity feedback to HQ through the MAR report. Drive continuous improvement in operational performance by ensuring the efficient execution of Management of Change (MOC), planned and unplanned maintenance, and inspection activities. Ensure compliance with corporate strategies, management systems, classification standards, and regulatory requirements, while promoting continuous improvement by feeding lessons learned back to HQ. Ensure that all risk assessments and mitigation plans related to deviations, changes, and hot work are reviewed and approved by relevant discipline experts. Conduct regular site visits to verify the effective implementation of the Process Safety Management (PSM) system and related maintenance assurance activities, recommending corrective actions as needed. Assist in the development and management of the Maintenance & Inspection budget for all units in the Area/Region, ensuring all technical disciplines provide clear scopes and follow up on execution once approved. Review Tier 2 incidents, assign actions, oversee Root Cause Analysis (RCA) studies, and ensure that lessons learned are documented and implemented. JOB REQUIREMENTS Bachelor’s degree in an engineering discipline Strong understanding of process safety, asset integrity, and risk management Proven experience in technical personnel management and development. Excellent communication, leadership, and problem-solving skills. Minimum of 10 years of experience in industry. ON OFFER : Positions at SBM Offshore offer exposure to industry leading technologies, phenomenal opportunities for career progression and the chance to work alongside some of the industries top talent on the biggest Offshore projects in the world. This will be an Offshore role in KL / China following the project to the Shorebase in Suriname. The position will be on an 8-2 Rotational Basis. We offer excellent salaries and comprehensive benefits packages including but not limited to: Bonus, Health and Dental Insurance, Life Insurance, Retirement Plan, Share Options. GENERAL INFORMATION SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities. SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Overview

Add expected salary to your profile for insights World Courier provides unparalleled specialty logistics services to drive the commercial success of our partners around the globe. For 50 years, we’ve delivered peace of mind through world-class supply chain programs, transportation services, storage of time- and temperature-sensitive products, and innovative, cutting-edge medicines including cell and gene therapies. Through our daily work – and powered by our 2,500 associates – we are united in our responsibility to create healthier futures. With a presence in 50+ countries, World Courier is driven by a commitment to excellence, and provides customized solutions with global reach to increase access to care; making us the most trusted specialty logistics company in the world. Learn more at worldcourier.com. Responsibilities

Prepare regional monthly and ad-hoc reports on sales team performance and provide pre-analysis and insights for data-driven decisions Prepare regional monthly and ad-hoc reports on customer business performance and provide pre-analysis and insights for data-driven decisions Responsible for the data maintenance and due diligence of the regional sales incentive programme – data checks, maintenance & reports in collaboration with the regional management and team leaders Teamwork and Collaboration

Contribute to team and organizational wide discussions by sharing ideas, experiences and recommendations around improving the effectiveness and efficiency of the business Effectively collaborate with team members to ensure that the function is operating effectively and efficiently, while maintaining an efficient support network for the team Managing remote business relationships and supporting Regional Business Development Director during periods of travel/on road sales. Experience and Educational Requirements

5-10 years of sales and marketing experience in a related industry (ideally logistics and distribution, life sciences) Sound experience in a customer service or administrative role Advanced experience in Salesforce/CRM software, preferably having ADM301 certification Advanced experience in Microsoft Power BI business intelligence and data visualization tool Sound experience using the Microsoft Office Suite, including high level of proficiency in Excel and PowerPoint Minimum Skills, Knowledge and Ability Requirements

Establishes a quick rapport with colleagues and customers; generates credibility and trust by way of attentive, empathic and honest communication with colleagues and customers Proactively keeps up to date with knowledge of the company, its markets, customers and their needs and requirements, services and products including technical aspects Self starter; works to meet deadlines without prompting; is highly motivated and does not hesitate to undertake challenging tasks; works to deadlines Works in a well organized manner; demonstrates good attention to detail and quality; prioritizes and actions tasks based on urgency and importance; ability to multitask Identifies issues that arise in routine work or new situations; asks relevant questions to gain clarity and seek resolution; thinks critically and analyzes data/situations that takes into account causes and consequences Ability to use initiative and work autonomously High levels of passion, enthusiasm and energy Able to follow procedures & instructions Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands Clear oral and written communication Strong interpersonal and communication skills along with a willingness to engage with many stakeholders Application Questions

Your application will include the following questions: Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Perks and About

World Courier provides unparalleled specialty logistics services to drive the commercial success of our partners around the globe. For 50 years, we’ve delivered peace of mind through world-class supply chain programs, transportation services, storage of time- and temperature-sensitive products, and innovative, cutting-edge medicines including cell and gene therapies. Through our daily work – and powered by our 2,500 associates – we are united in our responsibility to create healthier futures. With a presence in 50+ countries, World Courier is driven by a commitment to excellence, and provides customized solutions with global reach to increase access to care; making us the most trusted specialty logistics company in the world. Learn more at worldcourier.com. Show more

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Overview

Great benefits and compensation.

Take ownership of strategic initiatives and gain exposure to global leadership.

About Our Client The employer is a large organization within the Transport & Distribution industry, known for its focus on operational excellence and innovation. The company operates on a global scale and offers an engaging environment for professionals in the Technology sector.

Job Description

Oversee and manage global IT support operations to ensure consistent service delivery.

Develop and implement IT service management strategies to align with organizational goals.

Lead the IT support team in resolving technical issues and improving processes.

Coordinate with cross-functional teams to ensure seamless integration of IT systems.

Monitor system performance and take proactive measures to address potential issues.

Ensure compliance with IT security policies and industry standards.

Manage vendor relationships and negotiate contracts for IT services and tools.

Prepare and present regular reports on IT support performance and key metrics.

The Successful Applicant A successful Global IT Support Manager should have:

Minimum 7 years of experience managing IT support operations (global or regional).

Proven track record in leading service desk, on-site, and omnichannel IT support.

Strong understanding of ITSM principles and hands‑on experience with ServiceNow.

Demonstrated experience with vendor management, including insourcing/outsourcing transitions.

Experience with Device‑as‑a‑Service (DaaS) support and coordination.

Fluent in English (spoken and written).

ITIL certification or equivalent is desirable.

What's on Offer

Opportunities for career progression in a global organization.

Engaging work environment within the Transport & Distribution industry.

Exposure to cutting‑edge technologies and global IT operations.

Comprehensive benefits package and supportive company culture.

If you're ready to take on an exciting challenge as a Global IT Support Manager, apply now to join a leading organization in Selangor!

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