What Jobs are available for Support Engineer in Malaysia?

We are looking for a motivated Support Engineer to manage, monitor, maintain, and repair our computer systems, hardware, and peripheral devices.

In this role, you will serve as first-level technical support, managing the ticketing system to ensure timely issue resolution and excellent user experience. You will also be responsible for diagnosing and resolving hardware and software issues, installing updates and patches, monitoring network and server performance, managing data security, and ensuring that our IT systems operate efficiently and reliably.

Act as first-level support for all technical issues and manage the IT ticketing system, ensuring incidents are logged, prioritized, and resolved efficiently.

Set up and install new hardware and software systems.

Diagnose and troubleshoot computer, network, and peripheral issues.

Conduct regular maintenance and updates for hardware and software systems.

Identify and resolve network, connectivity, and server-related problems.

Upgrade firmware, software, and outdated hardware systems when necessary.

Monitor and maintain system and network security, ensuring timely installation of patches and updates.

Provide technical support and guidance to users, resolving issues promptly.

Perform routine system tests, upgrades, and data backups.

Prepare technical reports and maintenance documentation.

Develop user documentation and provide training on new systems and tools.

Minimum Diploma in Computer Science, Information Technology, or a related field.

At least 1 year of experience in a technical support, hardware technician, or similar IT role.

Fresh graduates are encouraged to apply.

Strong understanding of networks, servers, and system maintenance.

Good knowledge of IT equipment, including laptops, servers, printers, routers, and commercial scanners.

Strong diagnostic, analytical, and troubleshooting skills.

Excellent problem-solving and communication abilities.

Up-to-date knowledge of the latest advancements in IT hardware and software.

Ability to provide user support during site working hours.

Additional Information:

Training is provided.

Preferably with own vehicle for travelling.

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Job Purpose To ensure SAP BPC solution is aligned with business goals by enabling end-to-end business transactions, process automation, reporting, and data analysis. To support digital initiatives where SAP BPC is core, extending to other applications, web applications, cloud applications, mobile applications, dashboards, data analytics, and IoT. To ensure the SAP BPC system operates smoothly with acceptable system availability, integrity, performance, and resiliency. To deliver high-quality IT services to business users and maximize system functionalities to enhance economic value for the company. Job Responsibilities Application Support:

Provide comprehensive support for BPC/IFCA applications, ensuring smooth functionality and resolving issues promptly. System Support:

Manage disaster recovery procedures specifically for BPC, ensuring minimal downtime and maximum data integrity. Projects & Change Requests:

Gather requirements, source solutions, propose solutions, manage projects, perform System Integration Testing (SIT), coordinate User Acceptance Testing (UAT), oversee deployment, and conduct post-implementation reviews. Conduct impact assessments for change requests, define solutions, scope projects, submit quotations, manage vendors, and monitor change request implementation, deployment, and testing. Qualifications Bachelor's Degree or Diploma in Computer Science, Information Systems, Engineering, Information Technology, Finance, Accounting, or related fields, or equivalent experience. Exposure to projects: Successfully lead a medium-complexity project through requirements analysis, design, development, and deployment.

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Evoloper Sdn. Bhd. is a research & development company, incorporated in July 2015. We are a team of very experienced developers providing cloud-based Software-as-a-Service (SaaS) point of sales solutions, focusing on F&B and retail industries. Role and Responsibilities:

Address customer inquiries promptly and professionally via various channels such as phone, email, and chat messages. Manage and maintain Service Level Agreements on response rate and time, productivity and Quality Matrices (CSAT/resolution time). Resolve service issues by understanding complaints, providing optimal solutions, and ensuring follow-up until resolution is achieved. Maintain a professional and positive attitude to provide the best experience for the customers. Demonstrate attention to detail and the ability to maintain detailed records of customer interactions. Collect and analyze customer feedback and identify area of improvement. Participate in continuous improvement initiatives. Candidate Requirements:

Candidate must possess at least a Diploma or Bachelor’s Degree in Business, Communication or equivalent. 1-3 years of customer service experience, preferably in a software or tech-related industry. Excellent communication skills via phone, email and chat message. Strong problem-solving abilities and attention to detail. Strong multi-tasking and organizational skills. Able to manage high volumes of customer interactions while remaining composed under pressure. Advanced proficiency in Microsoft Word, Excel and PowerPoint, with particular expertise in Excel. Fluency in Mandarin is preferred for candidates as the role involves interactions with Mandarin-speaking clients. Eager to learn and grow with the company. Immediate availability will be given strong consideration. Fresh graduates are welcome to apply. Benefits & Others:

Competitive salary package Attractive compensation aligned with industry standards and your experience. Comprehensive health benefits to keep you well. Be rewarded for your contributions with regular performance-based bonuses. Flexible working hours Enjoy work-life balance with adjustable start and end times. Training and development programs Grow with us through continuous learning and career development support. Stay energized with free snacks, drinks, and coffee all day. Monthly outings Bond with your teammates through fun, company-sponsored outings every month. Easily accessible by public transport (LRT/KTM) Convenient office location within walking distance of LRT/KTM stations. Application form

To create a new online application account, enter your personal details below. Your e-mail address should be readily accessible since our main method of contact with you will be via e-mail.

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Overview

Netpoleon Solutions is a well-established IT Security and Network Company recently acquired by Macnica Inc – a US 5.5 Billion Dollar Revenue company. With offices in Singapore, Australia, Cambodia, India, Indonesia, Malaysia, Myanmar, New Zealand, Philippines, Thailand, Vietnam and parent company in Japan and US, we are now inviting individuals that have strong skills and knowledge in IT Security to join us. You will be able to embark on an exciting career, as we pursue our strategic expansion. Working Hours: 9am to 6pm, Mon-Fri Job Title

Support Engineer Responsibilities

To provide high-quality technical and maintenance support for the products that Netpoleon Solutions distributes. To ensure that clients get the best support they need To resolving escalated customer complaints without the need for team lead intervention To document troubleshooting and problem resolution steps To participate and provide training to customers when required Requirements

Quick and keen to learn new technologies Resourceful, creative, independent and able to work well in a team Action and customer oriented Takes initiative and adheres to deadlines Taking ownership of technical issues, and working with our Principal to resolve more advanced issues when necessary. Good written and verbal skills; excellent phone manner. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, SMTP email. Good troubleshooting skills. Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year. With CyberArk Solution experience preferred Experience with Checkpoint, Barracuda, WatchGuard and other firewalls Comply to Company Information Security Standards Additional Requirement (Advantage)

Networking products like routers, switches, L4/L7 load balancer. Operating and Virtual systems like Windows server/PC, VMware, VirtualBox, Linux, MacOS. Security products like firewall, IDS/IPS, Anti-Spam, Anti-Malware, Proxy Server, hard disk and media encryption. System knowledge:

Authentication methods (RSA Securid, Smart cards, Tokens, Radius, LDAP) In-depth operating systems, Microsoft Windows server, Unix (including Linux and Solaris) Programming/Scripting languages Networks, Firewalls, Proxy servers, Sniffers Domain controllers

Configure and troubleshoot Network Load Balancer such as Brocade appliance. Configure router configurations using Brocade, Cisco and Juniper hardware Routing experience with at least 2 of the following protocols: OSPF/RIP/BGP/MPLS Thorough understanding of TCP/IP call setup, teardown and trouble-shooting with protocol analyser Candidates with the following certification and/or hands-on experience will be particularly advantageous

Check Point CCSE, Cisco CCNA/CCNP, Brocade BCNE/BNCP/BCLE/BCLP. HP Tipping Point, ArcSight, Brocade, CyberArk Solution, WatchGuard. Other Information

Working hours: 9am to 6pm, Mon-Fri Salary will commensurate with qualifications and experiences Interested candidates, please apply via the Apply Now button below. We regret that only shortlisted candidates will be notified. Seniority level

Entry level Employment type

Full-time Job function

Information Technology Industries

IT Services and IT Consulting

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Overview We are seeking bright and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills. What will you be doing? As a Support Engineer, you provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues. Your job is to work closely with R&D Team by conducting preliminary investigations i.e., replicating the reported issues raised and communicate to the support software engineers and Quality assurance engineers of your findings to facilitate in bug fixing. Your

responsibilities

will

include

: Being a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution. Ensure customer satisfaction in Project Support and Maintenance Collect information and perform deep-dive analysis, diagnosis, and troubleshoot. Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues Communicate efficiently with the customer and the Internal R&D team on the bug fixes needed. Manages the status of issues raised and ensure they are resolved effectively in a timely manner. Continually evaluate existing processes to streamline and enhance customer support activities. Manage and keep tracks of change requests, bug fixes status and system updates deployments documentations. Prepare weekly statistic reports and able to present professionally in the weekly progress meetings with clients. Prepare and keep track of user manuals documentation and versions as well as release notes for upcoming enhancement releases. Conduct training / hand-holding sessions with users and to guide them to troubleshoot the system to resolve software issues or problems. OK,

I’m

interested… i

s

this the job for

me

? We look for people who value agility,

passion

and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you. Other qualities that

you’ll

need to be a fit for this role include: Min Diploma in Information Technology/Computer Science/ Computer Engineering Preferably > 1 year experience in IT Industry managing large-scale applications support Pro-active, customer-focused, and comfortable dealing with clients/vendors directly. Excellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journey Good interpersonal skills, resourceful, take ownership Organized, meticulous, and able to work independently Strong analytical and troubleshooting skills Delivered B2B services effectively and efficiently, aware of service management preferred. Preference given to vendor–based software delivery experiences. Experience in Software Development and Microsoft SQL Server will be an advantage Able to converse with mandarin speaking clients. Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our

Privacy Notice .

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Responsibilities

Manage and resolve support tickets raised Oversee and verify automated batch jobs running overnight Generate and validate start-of-day (SOD) files to ensure systems are prepared for trading and operations Monitor overall system health to spot unusual behavior or breakdowns in processing workflows Quickly and clearly escalate unresolved or critical issues to the appropriate teams Maintain detailed documentation of incidents, actions taken, and resolutions for smooth handover, tracking, and audit purposes Qualifications

A degree in engineering, computer science, or a related field Min. 1 year of hands-on work in tech or software , ideally involving backend tasks or user/system support Practical experience with relational databases such as

MySQL Proficiency across several areas, including

Java

with a framework like Spring Linux/ Unix Working with containers and orchestration platforms (e.g., Kubernetes) Kafka Ability to communicate in

Mandarin What’s on Offer

Competitive salary up to RM 84,000 annually Opportunities to work on innovative projects in the Fintech industry A permanent position with room for professional growth and development Exposure to a collaborative and technically driven work environment If you are passionate about technology and looking to make an impact as a Support Engineer, we encourage you to apply today! Contact Elaine Ho Quote job ref JN- Phone number +60

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**Position Title -** Technical Support Engineer
**Company Name** - Hach Malaysia (100% subsidiary of Veralto)
**Job Location -** Selangor, Malaysia
**About Veralto:**
Veralto launched in October 2023, is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies ( are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding the World's Most Vital Resources.
Veralto's Water Quality Companies - Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- help to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Our Product Identification companies - Videojet, Esko, X-rite, Linx and Pantone helps package and protect the world's food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.
For more details, please login to our site - Technical Support Engineer provides expert technical assistance to customers using HACH solutions for water quality analysis. This role requires a solid understanding of basic chemistry, chemical testing methods, and the use of sensing technologies for water quality monitoring. The engineer will support customers in applying HACH methods from the Water Analysis Handbook, while ensuring accurate and reliable use of HACH analyzers and monitoring systems in both environmental and industrial process applications.
**Core Responsibilities:**
+ Provide remote and on-site technical support for HACH analyzers, sensors, and laboratory instruments.
+ Guide customers in applying chemical testing methods, following HACH's Water Analysis Handbook.
+ Assist with the use of sensing and monitoring technologies for water quality in environmental and process systems.
+ Support customers on sample preparation, reagent handling, calibration, and result interpretation.
+ Diagnose and resolve technical issues related to instruments, software, and testing applications.
+ Conduct commissioning, preventive maintenance, and repairs of HACH instrumentation and analyzers.
+ Deliver technical training to customers and internal teams on water analysis methods and monitoring instrumentations/systems.
+ Provide support for Sales and Marketing activities, including product trials, demonstrations, and exhibitions.
+ Contribute to strategy and initiatives that strengthen HACH's reputation as the manufacturer with the best technical and service support.
+ Collaborate with global HACH technical teams to resolve complex product or application challenges.
+ Provide technical feedback on recurring issues and opportunities for product improvement.
**Skills & Competency Requirements -**
+ Bachelor's degree in Chemistry, Chemical Engineering, Environmental Science, Instrumentation, or related field.
+ Basic knowledge of chemistry principles and laboratory testing practices.
+ Familiarity with analytical techniques such as titration, colorimetry, and spectrophotometry.
+ Understanding of sensing technologies for monitoring water quality parameters (e.g., pH, DO, turbidity, nutrients).
+ 2-5 years of experience in technical support, instrumentation, or chemical testing (water/wastewater preferred).
+ Strong troubleshooting and analytical problem-solving skills.
+ Excellent communication skills, with the ability to deliver effective technical guidance and training.
+ Customer service orientation with patience and empathy.
+ Collaborative mindset to support Sales, Marketing, and Service teams.
+ Proficiency in English; additional languages are an advantage.
+ Owns a car and possesses a valid driving license.
+ Willingness to travel locally/regionally when required.
+ Continuous learning attitude and adaptability to new technologies.
**What's in it for you:**
+ You will play an integral part in shaping the Opco's business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
+ You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.
Diversity ( **& Inclusion:**
At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Come join our team!
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Technical Support Engineer Broaden your horizon! Join our Technical Support Engineering team !

As a Technical Support Engineer, you are able to:

Experience your satisfaction in supporting customers on technical challenges for vision inspection machine system setup, maintenance, and troubleshooting at customer premises.

Grab your travel pass as you would have the opportunity to travel locally and abroad and build strong customer relationships by providing knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.

Broaden your engineering skills when you get to work closely with the R&D Team on quality and design related improvement based on customer feedback.

Requirements

Diploma / Bachelor's / Master's Degree in Science and Engineering. Preferably in Engineering (Electrical & Electronics / Mechatronics / Mechanical), Computer Science / Studies, Science & Technology or equivalent.

1 - 2 years of working experience in customer service and support for vision inspection machine is an added advantage.

Customer-oriented behaviour and mindset.

Possesses own transport and is willing to travel when required.

Flexible, responsive, and able to work long & irregular hours if required.

Fresh graduates are encouraged to apply.

Seniority level Entry level

Employment type Full-time

Job function Manufacturing, Customer Service, and Engineering

Industries Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at ViTrox Corporation Berhad by 2x

Get notified about new Technical Support Engineer jobs in

Penang, Malaysia .

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Wayon Energy Technology Co., Ltd. was established in September 2013 as the business platform company of Hong Kong-listed Wasion Holdings Limited (HK3393) for its "Source, Grid, Load, Storage" development strategy. The company is primarily engaged in the R&D, production, and sales of smart power distribution equipment, new energy storage systems, and charging/swapping equipment, while also providing customers with new energy power station system solutions.

WeYoung is the manufacturing facility of Wayon Energy in Malaysia, located in Kulai. We currently maintain stable production orders and, by August, expected to have approximately 100 staff onsite (including both Chinese and other country workers).

Responsibilities

Receive and handle customer inquiries regarding after‑sales services for all kinds of containers for data center, including fault reporting and complaints, and provide technical guidance or solutions.

Diagnose faulty parts, follow up on the repair/return and exchange procedures, and ensure the closure of customer issues.

Regularly summarize after‑sales problems and promote improvements in product design or production processes.

Conduct regular customer follow‑ups, collect product usage feedback, assess customer satisfaction and propose improvement suggestions.

Coordinate with the sales and technical departments to develop special service plans (such as regular inspections) for key customers.

Handle urgent and unexpected issues (such as large‑scale failures), respond quickly to minimize customer losses.

Qualifications

Electrical Engineering or Electrical-related Majors, Diploma and above education degree

1 year and above related work experience

Knowledge of various professional modules of the data center

Familiar with electrical engineering

Communication and coordination skills, logical analysis ability, stress resistance ability and customer service awareness

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Industrial Machinery Manufacturing

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