653 Support Engineer jobs in Malaysia

Join to apply for the Customer Support Engineer role at Maschinenfabrik Reinhausen .

At the world market leader in energy technology, you will contribute to maintaining a stable energy supply for the future. With our digital and analogue solutions, you will help shape the energy transition. Join a global team of 4,800 dedicated colleagues, characterized by the cohesion of our family-run group of companies. Reinhausen - where Power meets Passion.

1. Analyze the technical and logistical aspects of the value chains of OEM customers concerning MR's products.
2. Conduct training sessions at OEMs to ensure compliance with operating instructions for new and existing products, preventing errors and recurring issues.
3. Assist in the introduction of new products at OEMs, including training on mounting, unpacking, testing, etc.
4. Provide product training to OEM customers and address error situations through customer handling.
5. Develop and implement strategies to improve product mounting steps at OEMs.
6. Support OEM customers in testing complex applications like phase-shifter interlocking and transformer monitoring.
7. Suggest and execute improvements in documentation to facilitate MR product handling.
8. Monitor and analyze competitor products within OEM value chains.

1. Minimum 5 years of experience with MR, preferably in the service area.
2. Basic knowledge of complaint management and de-escalation techniques.
3. Customer and service-oriented mindset.
4. Strong analytical skills with the ability to document and evaluate results.
5. Effective presentation, meeting moderation, and visualization skills.
6. Systematic problem-solving approach (e.g., 8D process).
7. Knowledge of cause-analysis tools (5W, Ishikawa, error tree, etc.).
8. Proficiency in English and any Asian languages.
9. Willingness to travel internationally (~50%).

This role offers numerous benefits. Click to learn more about your benefits with us!

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Electrical Equipment Manufacturing

Customer Support Engineer page is loadedCustomer Support Engineer Apply locations Remote Malaysia time type Full time posted on Posted Yesterday job requisition id R-100296

Job Description:

• Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris/Navis products.
• Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.
• Verify, reproduce, and isolate application defects or faults reported by Kaleris/Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.
• Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.
• Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.
• Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Kaleris/Navis product integrations with third-party systems.
• Participate in software implementations and upgrades at customer facilities as necessary.
• Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues.
• Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.

• An Engineering degree (BE/BTech) in Computer Science.
• 2-5 years of Technical Support or Product Support (Application Support) experience, including at least 1 year of supporting enterprise software solutions,preferably in container terminal, shipping, or logistics industries.
• Hands-on experience with JAVA, XML, and client-server applications.
• Knowledge and experience in coding with Core Java/Groovy is advantageous.
• Excellent written and verbal communication skills in English.
• Inherent customer service and technical support orientation.
• Detail-oriented, self-motivated, and assertive communicator.
• Flexibility to work in shifts based on business requirements.
• Proficiency in various system platform technologies such as MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate and J2EE is recommended.
• Familiarity with diagnostic tools like Hyperic or similar is a bonus.
• Understanding of relational database structures and web-based enterprise solutions.
• Strong analytical and technical troubleshooting skills across various applications and technologies.
• Willingness to travel as needed and the ability to work extended hours under tight deadlines.
• Teamwork skills, especially in multi-disciplinary virtual teams across different locations.
• Strong leadership, time management, and organizational abilities.

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At Kaleris, we encourage creativity, delight in innovation, and foster opportunities to grow. We believe every move matters, especially career moves. We’re building the connected, visible, sustainable, and reliable global supply chain of the future. And we're looking for the best and brightest people to join our team.

Primary Responsibilities

• Serves as the first point of contact for technical support within an organization. Assist users in resolving hardware, software, and network-related issues, either remotely or on-site. Ensure smooth operation of IT systems and minimize downtime for end-users.
• Respond to incoming support request via phone, email, ticketing system. diagnose and troubleshoot hardware/software issues
• Log and manage support tickets using IT service management tools (ITSM), document issues and resolutions for future reference and knowledge sharing, maintain accurate records of user interactions and technical issues.
• Install and configure desktops, laptops, printers, and mobile devices onsite and remotely, support the setup of email, VPN, remote access, and user accounts, deploy software updates, patches, and antivirus solutions.
• Monitor system alerts and health indicators, perform routine maintenance to prevent issues before they occur.
• Educate users on common issues and best practices, communicate downtime, changes, and maintenance schedules.
• Collaborate with internal and external IT teams and business users to develop, document, and test the Business Continuity plan, ensuring preparedness for potential disruptions or disasters.
• Must be available during normal business hours for the hired location and may act as overnight support for all locations depending on region coverage, ensuring timely resolution of IT issues and emergencies.
• Possess a strong understanding of Office products, Windows Operating Systems (particularly Windows 11 Professional), Windows Server Operating Systems (especially Active Directory), VMWare, and Office 365 administration, Virtual Server Software and Management

Qualifications Required:

• CompTIA A+ Certified – Entry-level certification in hardware and software support.
• Brings over 2 years of hands-on experience in IT roles, with proven expertise in network administration, system monitoring, and infrastructure maintenance.
• Proficiency in utilizing Network Management and Monitoring systems, with the ability to troubleshoot system performance issues and implement solutions.
• Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and collaborate with internal teams and external vendors.
• Proactive and self-motivated, with a willingness to learn, share knowledge, and cooperate with team members to achieve common goals.
• Strong problem-solving skills, with the ability to independently solve and be proactive in technical issues and drive continuous improvement in IT operations and services as well as Time management and multitasking
• Familiarity with Active Directory, user permissions, and account management, and Intune

Basic networking knowledge (IP, DNS, DHCP)

Join to apply for the Senior Monitoring Specialist role at Tec D Malaysia .

**Job Overview:**

The primary responsibilities include monitoring and analyzing the supply chain system, IT infrastructure, and facilities, responding to alerts, providing support to global teams, and making independent decisions for urgent issues. The role also involves offering global contact calling services to resolve urgent issues and mentoring entry-level specialists.

**Key Responsibilities:**

• Work in shifts: morning, swing, and night
• Process IT alerts according to SLAs
• Provide calling services to global coworkers
• Guide and analyze monitoring data
• Collaborate with the China-based VMT team

**Qualifications:**

• Bachelor's degree
• 3-5 years of relevant experience preferred
• Bilingual in Chinese (Mandarin) and English
• High vigilance and discipline
• IT background and proficiency in Microsoft 365
• Strong problem-solving and communication skills

**Work Hours (Malaysia local time):**

• Morning shift: 7am-3pm
• Swing shift: 2pm-10pm
• Night shift: 10pm-7am

**Additional Benefits:**

• Tailored benefits per country
• Career growth opportunities
• Well-being programs
• Diversity and inclusion initiatives
• Onboarding and community engagement

**Note:** We encourage applications even if not all requirements are met. Tec D is committed to diversity and equal opportunity employment.

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Information Technology

Industries: IT Services and IT Consulting

Join to apply for the Help Desk Analyst role at Quantum

2 days ago Be among the first 25 applicants

Join to apply for the Help Desk Analyst role at Quantum

Quantum delivers end-to-end data management solutions designed for the AI era. With over four decades of experience, our data platform has allowed customers to extract the maximum value from their unique, unstructured data. From high-performance ingest that powers AI applications and demanding data-intensive workloads, to massive, durable data lakes to fuel AI models, Quantum delivers the most comprehensive and cost-efficient solutions. Leading organizations in life sciences, government, media and entertainment, research, and industrial technology trust Quantum with their most valuable asset – their data. Quantum is listed on Nasdaq (QMCO). For more information visit joining a team of exceptional leaders and individuals who strive for growth and improvement across our business. The information team plays a crucial role in the success of our organization, and you’ve got a passion for ensuring both our business and customers are protected by creating and improving world-class programs and products.

Job Responsibilities

• Respond to requests for remote technical assistance via phone, chat, or email.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Advise customers on appropriate action.
• Follow standard help desk procedures.
• Log all help desk interactions.
• Administer help desk software.
• Follow up with customers to ensure complete resolution of issues.
• Redirect problems to correct resource.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Inform management of recurring problems.
• Stay current with system information, changes, and updates.
• Help update training manuals for new and revised software and hardware.
• Train computer users as necessary.
• Participant in rotating on-call schedule.
• Demonstrate exceptional communication and customer service skills and maintaining a courteous and professional demeanor.
• Ability to effectively troubleshoot and resolve technical issues in a professional manner.
• Assist with maintaining accurate records of all IT assets including hardware, software licenses, and peripherals.
  
  

• Customer Service, Communication, Teamwork and Accountability.
• Experience using Helpdesk Ticking Systems.
• Knowledge of networking, backup and data communication systems and procedures.
• Strong analytic, troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to understand software and hardware applications as applied to the Helpdesk position.
• Knowledge of and experience with the technologies and systems used by the company, with particular emphasis on Microsoft Operating Systems and software.
• Experience using M365 is a plus.
  
  

• Associate's degree or equivalent experience in Information Technology or related field.
• Certification in relevant technologies (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Familiarity with various operating systems, software applications, and hardware components.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• 2+ years of prior phone based IT support experience.
• Strong written and oral communication and customer services skills.
• Familiarity with help desk ticketing software including reviewing, assigning, and handling tickets.
• Experience installing a wide variety of hardware and software.
• Advanced knowledge of Microsoft Windows Operating systems 10/11.
• Knowledge of wired/wireless network connectivity, PC setup, configuration, and maintenance.
• Prior experience with Active Directory maintenance including password resetting and managing group membership.
• Ability to multitask in a fast-paced team environment.
• Willingness to learn new skills to provide effective support for agency technologies.
• Ability to work independently and within a team.
• Strong problem-solving and analytical abilities.
• Attention to detail and ability to manage multiple priorities.
• Willingness to learn and adapt to new technologies and tools.

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE: Help Desk Representative (II)

GRADE: 7

Position Summary & Key Areas of Responsibility

• Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
• 7x24 monitoring of customer’s ATM/ABM network across Canada, which includes six different time zones
• Accountable for continuously receiving and handling high volumes of customer calls
• Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
• Determine alert priority based on documented processes and guidelines
• Use tools to remotely access customer equipment to diagnose and resolve customer problems
• Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
• Escalate customer problems both internally and externally, as required and according to defined escalation paths
• Acquire and maintain current knowledge of relevant product offerings and support policies
• Participate in special projects as assigned to continuously improve processes, tools, systems and organization
• Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
• Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
• Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
• Requires rotation in work hours involving weekends and holidays

Basic Qualifications

• The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
• Knowledge of Automated Banking Machines (ATM/ABM)
• Keyboard proficiency and understanding of Windows-based applications/tools

Preferred Qualifications

• Previous experience in a Customer Support and/or Helpdesk environment
• 1+ years of related experience
• Self-driven and results oriented; Ability to work under pressure within flexible working hours
• Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Help us bring innovation to financial institutions across the globe.

At NCR Atleos, you’ll have meaningful and relevant work experiences , with opportunities to learn and make a real contribution.
We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to set ting the highest standard in self-service banking .

A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.