What Jobs are available for Support Coordinator in Malaysia?
Showing 1680 Support Coordinator jobs in Malaysia
Sales Support Coordinator | Senai
Kulai, Johor
Hirehub Management Sdn. Bhd.
Posted 16 days ago
Job Viewed
Job Description
About the job Sales Support Coordinator | Senai
Company Background Our client, established in 2016, is part of a global group with 6,000+ employees, including over 1,000 engineers and managers. Specializing in intelligent manufacturing, they provide end-to-end solutions from design to mass production with a focus on automation, customization, and information integration. Backed by strong R&D, strict quality control, and partnerships with top universities, they serve global clients in consumer electronics and smart components with innovative and flexible manufacturing solutions. Job Responsibility: Serve as a key point of contact for customers regarding order status, delivery schedules, and general inquiries. Process and manage customer purchase orders, quotations, and sales documentation accurately and timely. Coordinate with internal departments (planning, production, logistics, finance) to ensure on-time delivery and resolve any order-related issues. Maintain and update sales records, reports, and CRM systems to ensure accurate tracking of sales activities. Prepare weekly and monthly sales performance reports for management. Support the Sales team with administrative tasks, including organizing meetings, client visits, and follow-ups. Assist in the coordination of customer audits or visits when required. Ensure compliance with internal policies and procedures related to sales operations. Job Requirement: Diploma or Degree in Business Administration, Marketing, or related field. Minimum 1-3 years of experience in a sales support or customer service role, preferably in a manufacturing or electronics environment. Proficient in MS Office applications (Excel, Word, PowerPoint). Strong communication and interpersonal skills in English (Bahasa Malaysia and Mandarin is a plus). Excellent organizational skills with attention to detail and accuracy. Able to multitask and work under pressure in a fast-paced environment. Team player with a proactive and customer-centric mindset. Salary Range: MYR 2,800 - 3,000 (Commission)
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Company Background Our client, established in 2016, is part of a global group with 6,000+ employees, including over 1,000 engineers and managers. Specializing in intelligent manufacturing, they provide end-to-end solutions from design to mass production with a focus on automation, customization, and information integration. Backed by strong R&D, strict quality control, and partnerships with top universities, they serve global clients in consumer electronics and smart components with innovative and flexible manufacturing solutions. Job Responsibility: Serve as a key point of contact for customers regarding order status, delivery schedules, and general inquiries. Process and manage customer purchase orders, quotations, and sales documentation accurately and timely. Coordinate with internal departments (planning, production, logistics, finance) to ensure on-time delivery and resolve any order-related issues. Maintain and update sales records, reports, and CRM systems to ensure accurate tracking of sales activities. Prepare weekly and monthly sales performance reports for management. Support the Sales team with administrative tasks, including organizing meetings, client visits, and follow-ups. Assist in the coordination of customer audits or visits when required. Ensure compliance with internal policies and procedures related to sales operations. Job Requirement: Diploma or Degree in Business Administration, Marketing, or related field. Minimum 1-3 years of experience in a sales support or customer service role, preferably in a manufacturing or electronics environment. Proficient in MS Office applications (Excel, Word, PowerPoint). Strong communication and interpersonal skills in English (Bahasa Malaysia and Mandarin is a plus). Excellent organizational skills with attention to detail and accuracy. Able to multitask and work under pressure in a fast-paced environment. Team player with a proactive and customer-centric mindset. Salary Range: MYR 2,800 - 3,000 (Commission)
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0
B2B Service Coordinator
Kuala Lumpur, Kuala Lumpur
Homage
Posted 2 days ago
Job Viewed
Job Description
Homage Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join to apply for the
B2B Service Coordinator
role at
Homage .
Homage is committed to delivering compassionate, personalised home‐based care and nursing services. Our mission is to make a positive impact for care recipients, providers, and partners, always prioritising the experiences of those we serve and building trust through value‑based care.
Overview A Service Coordinator serves as the key point person overseeing care plan management and delivery for clients, and partner organisations, in partnership with our Care Professionals and internal operations and product teams. The role requires a heart for care impact and a strong sense of ownership of client care experience and success, ensuring effective logistics coordination while maintaining clear expectations and timely communication across all parties.
Responsibilities Care Coordination and Fulfilment
Manage and oversee care schedules, proposals, and adjustment requests, including changes and cancellations efficiently.
Collect client and care professional feedback and partner with cross‑functional operations, clinical and technology teams to improve care experience.
Ensure client needs are reflected accurately on the defined care plans and ensure any updates are handled with care and sensitivity.
Follow up on visit fulfilment to ensure seamless care continuity. Engage care professionals and secure them for visits.
Communication and Customer Support
Act as the primary point of contact and introduce yourself to the client.
Handle all communications with the assigned client.
Manage expectations of clients, partners, and care professionals effectively.
Manage internal and external communications across various channels (e.g., WhatsApp, calls, SMS, internal tools) within specified SLAs.
Ensure prompt responses, resolve inquiries efficiently, and aim for first‑contact resolution to maintain high customer satisfaction.
Monitor internal channels regularly to address messages and follow‑ups in a timely manner.
Incident Management and Operational Support
Oversee incident resolution and root cause analysis in accordance with Homage's Incident Management Framework and Protocol by addressing reported cases daily and coordinating with relevant parties.
Ensure operational incidents for both consumers and care professionals are investigated and resolved within SLAs. Address high‑priority incidents promptly and elevate to relevant parties when needed.
Manage claims disputes and follow up to ensure timely resolution.
Key Skills
Communication and Organisational Skills
Communicate clearly and empathetically with care clients.
Manage multiple tasks and cases efficiently with strong time management to ensure smooth coordination of services.
Problem‑Solving and Conflict Resolution
Identify issues quickly and find effective solutions and use critical thinking to handle complex situations and incidents.
Resolve conflicts and mediate to promote teamwork and a positive working environment.
Attention to Detail
Ensure accuracy in documentation and care plan updates and stay alert to client needs and service requirements.
Interpersonal and Advocacy Skills
Build trust and collaborate effectively with clients, NOK, care managers, and care professionals.
Advocate for client needs while negotiating compromises when necessary, adhering to protocols.
Technical Skills
Use care management tools and know when and how to report urgent technical issues affecting care plans.
Cultural Competence
Respect and respond to diverse cultural backgrounds and provide personalised care.
Resilience and Emotional Intelligence
Manage stress and emotional challenges in care coordination.
Show empathy to support clients through tough situations.
Ownership and Teamwork
Take responsibility for care plans and ensure positive outcomes.
Promote effective communication and teamwork among colleagues.
Flexibility and Adaptability
Adjust to changes in workflow and procedures to meet updated guidelines.
Working Hours Commitment to a 5‑day work week with flexibility for a rotating roster, including availability on weekends and public holidays and 2 rotating off days between weekdays and weekends.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Hospitals and Health Care
#J-18808-Ljbffr
Join to apply for the
B2B Service Coordinator
role at
Homage .
Homage is committed to delivering compassionate, personalised home‐based care and nursing services. Our mission is to make a positive impact for care recipients, providers, and partners, always prioritising the experiences of those we serve and building trust through value‑based care.
Overview A Service Coordinator serves as the key point person overseeing care plan management and delivery for clients, and partner organisations, in partnership with our Care Professionals and internal operations and product teams. The role requires a heart for care impact and a strong sense of ownership of client care experience and success, ensuring effective logistics coordination while maintaining clear expectations and timely communication across all parties.
Responsibilities Care Coordination and Fulfilment
Manage and oversee care schedules, proposals, and adjustment requests, including changes and cancellations efficiently.
Collect client and care professional feedback and partner with cross‑functional operations, clinical and technology teams to improve care experience.
Ensure client needs are reflected accurately on the defined care plans and ensure any updates are handled with care and sensitivity.
Follow up on visit fulfilment to ensure seamless care continuity. Engage care professionals and secure them for visits.
Communication and Customer Support
Act as the primary point of contact and introduce yourself to the client.
Handle all communications with the assigned client.
Manage expectations of clients, partners, and care professionals effectively.
Manage internal and external communications across various channels (e.g., WhatsApp, calls, SMS, internal tools) within specified SLAs.
Ensure prompt responses, resolve inquiries efficiently, and aim for first‑contact resolution to maintain high customer satisfaction.
Monitor internal channels regularly to address messages and follow‑ups in a timely manner.
Incident Management and Operational Support
Oversee incident resolution and root cause analysis in accordance with Homage's Incident Management Framework and Protocol by addressing reported cases daily and coordinating with relevant parties.
Ensure operational incidents for both consumers and care professionals are investigated and resolved within SLAs. Address high‑priority incidents promptly and elevate to relevant parties when needed.
Manage claims disputes and follow up to ensure timely resolution.
Key Skills
Communication and Organisational Skills
Communicate clearly and empathetically with care clients.
Manage multiple tasks and cases efficiently with strong time management to ensure smooth coordination of services.
Problem‑Solving and Conflict Resolution
Identify issues quickly and find effective solutions and use critical thinking to handle complex situations and incidents.
Resolve conflicts and mediate to promote teamwork and a positive working environment.
Attention to Detail
Ensure accuracy in documentation and care plan updates and stay alert to client needs and service requirements.
Interpersonal and Advocacy Skills
Build trust and collaborate effectively with clients, NOK, care managers, and care professionals.
Advocate for client needs while negotiating compromises when necessary, adhering to protocols.
Technical Skills
Use care management tools and know when and how to report urgent technical issues affecting care plans.
Cultural Competence
Respect and respond to diverse cultural backgrounds and provide personalised care.
Resilience and Emotional Intelligence
Manage stress and emotional challenges in care coordination.
Show empathy to support clients through tough situations.
Ownership and Teamwork
Take responsibility for care plans and ensure positive outcomes.
Promote effective communication and teamwork among colleagues.
Flexibility and Adaptability
Adjust to changes in workflow and procedures to meet updated guidelines.
Working Hours Commitment to a 5‑day work week with flexibility for a rotating roster, including availability on weekends and public holidays and 2 rotating off days between weekdays and weekends.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Hospitals and Health Care
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1
Customer Service Coordinator
Shah Alam, Selangor
Mega Fortris Australia
Posted 3 days ago
Job Viewed
Job Description
We are seeking a committed and enthusiastic
Customer Service Coordinator
to join our team, based in
Kota Kemuning, Shah Alam
supporting operations for
Mega Fortris Australia .
The successful candidate will be responsible for liaising with various production teams, coordinating freight logistics, and ensuring the delivery of exceptional customer service experiences. This position requires excellent communication skills, a strong customer-oriented mindset, and the ability to collaborate effectively across multiple teams.
KEY RESPONSIBILITIES
Proactive and detail-oriented Coordinator with a strong focus on customer service and operational excellence.
Experienced in managing client communications, orders, and logistics documentation to ensure seamless delivery.
Skilled in coordinating across teams, suppliers, and stakeholders to meet project timelines and client expectations.
Adept at handling accounts payable, debt follow-ups, and compliance documentation with accuracy and efficiency.
Supports marketing and client engagement initiatives, including website updates and promotional materials.
Strong problem-solving and communication skills, ensuring timely issue resolution and client satisfaction.
Dedicated to delivering high-quality service and contributing to the continuous success of the organization.
Maintain and review administrative, record, and information systems to ensure accuracy and efficiency.
Identify opportunities to improve processes and procedures for greater effectiveness.
Recommend and implement enhancements to streamline operations and support organizational performance.
WHO ARE WE LOOKING FOR?
Degree in Business Administration Management or any other related field.
Minimum 2-5 years in relevant working experience in similar key strategy roles; customer service, administration or sales coordination.
Strong communication skills, analytical skills, team oriented.
Experienced in Adobe Photoshop/ Illustrator / InDesign.
#J-18808-Ljbffr
Customer Service Coordinator
to join our team, based in
Kota Kemuning, Shah Alam
supporting operations for
Mega Fortris Australia .
The successful candidate will be responsible for liaising with various production teams, coordinating freight logistics, and ensuring the delivery of exceptional customer service experiences. This position requires excellent communication skills, a strong customer-oriented mindset, and the ability to collaborate effectively across multiple teams.
KEY RESPONSIBILITIES
Proactive and detail-oriented Coordinator with a strong focus on customer service and operational excellence.
Experienced in managing client communications, orders, and logistics documentation to ensure seamless delivery.
Skilled in coordinating across teams, suppliers, and stakeholders to meet project timelines and client expectations.
Adept at handling accounts payable, debt follow-ups, and compliance documentation with accuracy and efficiency.
Supports marketing and client engagement initiatives, including website updates and promotional materials.
Strong problem-solving and communication skills, ensuring timely issue resolution and client satisfaction.
Dedicated to delivering high-quality service and contributing to the continuous success of the organization.
Maintain and review administrative, record, and information systems to ensure accuracy and efficiency.
Identify opportunities to improve processes and procedures for greater effectiveness.
Recommend and implement enhancements to streamline operations and support organizational performance.
WHO ARE WE LOOKING FOR?
Degree in Business Administration Management or any other related field.
Minimum 2-5 years in relevant working experience in similar key strategy roles; customer service, administration or sales coordination.
Strong communication skills, analytical skills, team oriented.
Experienced in Adobe Photoshop/ Illustrator / InDesign.
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This advertiser has chosen not to accept applicants from your region.
2
B2C Service Coordinator
Kuala Lumpur, Kuala Lumpur
Homage
Posted 4 days ago
Job Viewed
Job Description
Join us in working on something that matters
Enabling wellness and recovery through holistic personal care All Jobs B2C Service Coordinator (Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia) A Service Coordinator at Homage plays a pivotal role in managing and delivering care plans for private care owners in partnership with our Care Professionals, internal operations, and product teams. Our Service Coordinators approach their role with a heart for meaningful care impact, taking strong ownership of the client care experience and success. You will oversee effective logistics coordination while maintaining clear communication and expectations across all parties. Your efforts will ensure smooth care delivery, contributing to consistently positive care outcomes. Homage is committed to delivering compassionate, personalized home-based care and nursing services, always prioritizing the experiences of those we serve and building trust through value-based care.
Care Owner Coordination and Fulfilment
Oversee and manage visit schedules, proposals, and adjustment requests, ensuring efficient handling of changes and cancellations
Gather feedback from care owners and care professionals, collaborating with cross-functional teams in operations, clinical, and technology to enhance the care experience.
Ensure that care owners needs are accurately represented in care plans and that updates are made with consideration and sensitivity.
Follow up on daily visit fulfillment to maintain seamless continuity of care. Engage care professionals to confirm their availability for visits.
Work closely with care owners and professionals to provide necessary support and establish mutually beneficial agreements.
Communication and Customer Support
Serve as the primary point of contact for care owners, introducing yourself and establishing a relationship.
Handle all communications with assigned care owners, ensuring clarity and responsiveness.
Effectively manage the expectations of both care owners and care professionals.
Oversee internal and external communications through various channels (e.g., emails, calls, live chat, internal tools), adhering to specified SLAs.
Ensure that all escalations from care owners are promptly addressed, with resolutions provided to them within the specified timeframe outlined in Homage's SOP.
Ensure timely responses, resolve inquiries efficiently, and strive for first-contact resolution to maintain high customer satisfaction.
Regularly monitor internal channels to address messages and follow-ups promptly.
Manage finance disputes/clarification both before and after scheduled visits.
Recommend appropriate care packages to care owners based on the frequency of their visits each month.
Incident Management (Severity 1) and Operational Support
Oversee the resolution of incidents and conduct root cause analysis following Homage's Incident Management Framework and Protocol, addressing reported cases daily and coordinating with the necessary teams.
Ensure operational incidents involving both consumers and care professionals are thoroughly investigated and resolved within SLAs, prioritizing high-impact incidents and escalating to relevant parties when necessary.
Manage claims disputes, ensuring timely follow-up and resolution.
Key Skills for Service Coordination Officer (SCO)
Communication and Organisational Skills
Communicate clearly and empathetically with care owners.
Manage multiple tasks and cases efficiently with strong time management to ensure smooth coordination of services.
Problem-Solving and Conflict Resolution
Identify issues quickly and find effective solutions and use critical thinking to handle complex situations and incidents.
Resolve conflicts and mediate to promote teamwork and a positive working environment.
Attention to Detail
Ensure accuracy in documentation and care plan updates and stay alert to care owners needs and service requirements.
Interpersonal and Advocacy Skills
Build trust and collaborate effectively with care owners, service coordination managers, and care professionals.
Advocate for care owners needs while negotiating compromises when necessary, adhering to protocols.
Technical Skills
Use care management tools and know when and how to report urgent technical issues affecting care plans.
Cultural Competence
Respect and respond to diverse cultural backgrounds and provide personalised care.
Resilience and Emotional Intelligence
Manage stress and emotional challenges in care coordination.
Show empathy to support care owners through tough situations.
Ownership and Teamwork
Take responsibility for care plans and ensure positive outcomes.
Promote effective communication and teamwork among colleagues.
Flexibility and Adaptability
Adjust to changes in workflow and procedures to meet updated guidelines.
Working Hours
Commitment to a 5-day work week, from 9 AM to 6 PM, with flexibility for a rotating schedule. This includes availability on weekends and public holidays, along with 2 rotating off days between weekdays and weekends.
What's in it for you?
Remote - Working from home
ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
Annual Salary Reviews, alongside our modern approach to Performance Management
Join us as a Homage Care Pro today!
Deliver dedicated home care, nursing care and therapy to more in the community.
Get to know your carers past experience and qualifications
Book, manage and pay for visits all in one place
Available on
#J-18808-Ljbffr
Enabling wellness and recovery through holistic personal care All Jobs B2C Service Coordinator (Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia) A Service Coordinator at Homage plays a pivotal role in managing and delivering care plans for private care owners in partnership with our Care Professionals, internal operations, and product teams. Our Service Coordinators approach their role with a heart for meaningful care impact, taking strong ownership of the client care experience and success. You will oversee effective logistics coordination while maintaining clear communication and expectations across all parties. Your efforts will ensure smooth care delivery, contributing to consistently positive care outcomes. Homage is committed to delivering compassionate, personalized home-based care and nursing services, always prioritizing the experiences of those we serve and building trust through value-based care.
Care Owner Coordination and Fulfilment
Oversee and manage visit schedules, proposals, and adjustment requests, ensuring efficient handling of changes and cancellations
Gather feedback from care owners and care professionals, collaborating with cross-functional teams in operations, clinical, and technology to enhance the care experience.
Ensure that care owners needs are accurately represented in care plans and that updates are made with consideration and sensitivity.
Follow up on daily visit fulfillment to maintain seamless continuity of care. Engage care professionals to confirm their availability for visits.
Work closely with care owners and professionals to provide necessary support and establish mutually beneficial agreements.
Communication and Customer Support
Serve as the primary point of contact for care owners, introducing yourself and establishing a relationship.
Handle all communications with assigned care owners, ensuring clarity and responsiveness.
Effectively manage the expectations of both care owners and care professionals.
Oversee internal and external communications through various channels (e.g., emails, calls, live chat, internal tools), adhering to specified SLAs.
Ensure that all escalations from care owners are promptly addressed, with resolutions provided to them within the specified timeframe outlined in Homage's SOP.
Ensure timely responses, resolve inquiries efficiently, and strive for first-contact resolution to maintain high customer satisfaction.
Regularly monitor internal channels to address messages and follow-ups promptly.
Manage finance disputes/clarification both before and after scheduled visits.
Recommend appropriate care packages to care owners based on the frequency of their visits each month.
Incident Management (Severity 1) and Operational Support
Oversee the resolution of incidents and conduct root cause analysis following Homage's Incident Management Framework and Protocol, addressing reported cases daily and coordinating with the necessary teams.
Ensure operational incidents involving both consumers and care professionals are thoroughly investigated and resolved within SLAs, prioritizing high-impact incidents and escalating to relevant parties when necessary.
Manage claims disputes, ensuring timely follow-up and resolution.
Key Skills for Service Coordination Officer (SCO)
Communication and Organisational Skills
Communicate clearly and empathetically with care owners.
Manage multiple tasks and cases efficiently with strong time management to ensure smooth coordination of services.
Problem-Solving and Conflict Resolution
Identify issues quickly and find effective solutions and use critical thinking to handle complex situations and incidents.
Resolve conflicts and mediate to promote teamwork and a positive working environment.
Attention to Detail
Ensure accuracy in documentation and care plan updates and stay alert to care owners needs and service requirements.
Interpersonal and Advocacy Skills
Build trust and collaborate effectively with care owners, service coordination managers, and care professionals.
Advocate for care owners needs while negotiating compromises when necessary, adhering to protocols.
Technical Skills
Use care management tools and know when and how to report urgent technical issues affecting care plans.
Cultural Competence
Respect and respond to diverse cultural backgrounds and provide personalised care.
Resilience and Emotional Intelligence
Manage stress and emotional challenges in care coordination.
Show empathy to support care owners through tough situations.
Ownership and Teamwork
Take responsibility for care plans and ensure positive outcomes.
Promote effective communication and teamwork among colleagues.
Flexibility and Adaptability
Adjust to changes in workflow and procedures to meet updated guidelines.
Working Hours
Commitment to a 5-day work week, from 9 AM to 6 PM, with flexibility for a rotating schedule. This includes availability on weekends and public holidays, along with 2 rotating off days between weekdays and weekends.
What's in it for you?
Remote - Working from home
ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
Annual Salary Reviews, alongside our modern approach to Performance Management
Join us as a Homage Care Pro today!
Deliver dedicated home care, nursing care and therapy to more in the community.
Get to know your carers past experience and qualifications
Book, manage and pay for visits all in one place
Available on
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Coordinator
Kulai, Johor
Support Revolution
Posted 4 days ago
Job Viewed
Job Description
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary Supermicro was built to help the technology define what's possible, and every day millions of people use our products to achieve high performance and efficiency in our server technology. Our key for Supermicro Computer, Inc. to success in technology is designing a company around people committed to work with passion and being a part of our "Super Story". The Customer Service Coordinator that can work closely with all related departments to meet priority on customer's requests on a daily basis is who we are looking for. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. If you have a passion for customer service and are looking for a great opportunity, Supermicro wants you to join our team!
Essential Duties and Responsibilities
Manage the login and receiving process for incoming Return Merchandise Authorization (RMA) packages.
Conduct physical and visual inspections upon opening RMA packages.
Track return records and follow up on related processes with vendors.
RMA Processing & Customer Updates:
Review and process RMA requests, providing status updates to customers.
Coordinate with technical or repair teams to ensure timely and effective resolution of complex RMA cases.
Customer Communication (RMA-focused):
Handle customer inquiries via phone, addressing questions and communication directly regarding RMA issues.
Oversee the shipping process for all RMA packages.
Warehouse & Internal Transfer:
Maintain the receiving dock and warehouse area in a clean and organized condition at all times.
Facilitate the transfer of parts between various departments and buildings.
Reporting & Documentation:
Manage daily reports and documentation handling.
Maintain accurate and detailed records of all RMA activities, including customer communication, repair status and resolution.
Process Improvement:
Identify and elevate recurring RMA issues or trends to relevant departments for continuous process improvement.
Quality & Compliance (ISO & RMA Services):
Maintain full compliance with company RMA policies, procedures, applicable ISO standards, and quality management system (QMS).
Safety & Health:
Ensure a safe working environment by strictly adhering to company health and safety policies.
Qualifications
Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistic Management, Engineering, Information Technology, or related fields. Candidates with relevant certificates with valuable experience in customer service field will be considered.
Ideally candidates shall have at least 2 years of experience in RMA, customer service, order management, logistics or related functions.
Good understanding in RMA processes, ISO Standards and QMS is an added advantage.
Proficient in Microsoft Office (Excel, Word, Outlook) and familiar with ERP/CRM systems (e.g., SAP, Oracle) is a plus.
Knowledge of computer hardware/components will be an added advantage in handling RMA process.
Effective communication and coordination skills with the ability to interact effectively with customers, vendors and internal stakeholders.
Meticulous, well-organized, and able to work under pressure to meet deadlines; ability to work independently will be an added advantage.
Fluency in English is required; multilingual ability and prior experience working in a Taiwan business culture will be considered an advantage.
Salary Range MYR 4,000 ~ MYR7,000 monthly
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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Job Summary Supermicro was built to help the technology define what's possible, and every day millions of people use our products to achieve high performance and efficiency in our server technology. Our key for Supermicro Computer, Inc. to success in technology is designing a company around people committed to work with passion and being a part of our "Super Story". The Customer Service Coordinator that can work closely with all related departments to meet priority on customer's requests on a daily basis is who we are looking for. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. If you have a passion for customer service and are looking for a great opportunity, Supermicro wants you to join our team!
Essential Duties and Responsibilities
Manage the login and receiving process for incoming Return Merchandise Authorization (RMA) packages.
Conduct physical and visual inspections upon opening RMA packages.
Track return records and follow up on related processes with vendors.
RMA Processing & Customer Updates:
Review and process RMA requests, providing status updates to customers.
Coordinate with technical or repair teams to ensure timely and effective resolution of complex RMA cases.
Customer Communication (RMA-focused):
Handle customer inquiries via phone, addressing questions and communication directly regarding RMA issues.
Oversee the shipping process for all RMA packages.
Warehouse & Internal Transfer:
Maintain the receiving dock and warehouse area in a clean and organized condition at all times.
Facilitate the transfer of parts between various departments and buildings.
Reporting & Documentation:
Manage daily reports and documentation handling.
Maintain accurate and detailed records of all RMA activities, including customer communication, repair status and resolution.
Process Improvement:
Identify and elevate recurring RMA issues or trends to relevant departments for continuous process improvement.
Quality & Compliance (ISO & RMA Services):
Maintain full compliance with company RMA policies, procedures, applicable ISO standards, and quality management system (QMS).
Safety & Health:
Ensure a safe working environment by strictly adhering to company health and safety policies.
Qualifications
Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistic Management, Engineering, Information Technology, or related fields. Candidates with relevant certificates with valuable experience in customer service field will be considered.
Ideally candidates shall have at least 2 years of experience in RMA, customer service, order management, logistics or related functions.
Good understanding in RMA processes, ISO Standards and QMS is an added advantage.
Proficient in Microsoft Office (Excel, Word, Outlook) and familiar with ERP/CRM systems (e.g., SAP, Oracle) is a plus.
Knowledge of computer hardware/components will be an added advantage in handling RMA process.
Effective communication and coordination skills with the ability to interact effectively with customers, vendors and internal stakeholders.
Meticulous, well-organized, and able to work under pressure to meet deadlines; ability to work independently will be an added advantage.
Fluency in English is required; multilingual ability and prior experience working in a Taiwan business culture will be considered an advantage.
Salary Range MYR 4,000 ~ MYR7,000 monthly
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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4
Customer Service Coordinator
Shah Alam, Selangor
Crown Equipment Sdn. Bhd (Malaysia)
Posted 7 days ago
Job Viewed
Job Description
Crown Equipment Sdn. Bhd. is in search of a committed and talented professional to become part of our team as a Customer Service Coordinator (CSC). In this role, you will have experience in offering frontline support to both customers and technicians in a service-oriented environment. You will be adept at managing service call coordination, processing job cards, handling invoicing, and overseeing document control to ensure smooth field service operations and high levels of customer satisfaction. We are looking for a proactive individual with a robust technical background and a strong passion for problem-solving. If you are keen to enhance your skills and be part of a team that prioritizes quality, safety, and innovation, Crown Equipment Sdn. Bhd. is the ideal place for you to further your career. Key Responsibilities: Responded promptly to customer inquiries and service complaints, ensuring clarity on service agreements and timely breakdown assistance. Acted as a key point of contact for Field Service Technicians, coordinated and dispatched service calls daily. Accurately entered job cards to support timely billing and maintain monthly service budget targets. Managed purchase orders, quotations, credit notes, and RFIs; ensured accurate system entry and job closure tracking via Microsoft Excel. Monitored breakdown and PMP service screens to ensure proper scheduling and closure of jobs; maintained detailed customer and truck service history. Coordinated closely with PMP Sales to verify all active PMP contracts and service readiness. Maintained inventory of service documentation (job cards, check sheets); ensured accurate records and prompt invoicing to customers. Diploma or Degree in Business Administration, Customer Service, Logistics, Mechanical Engineering, or related field. SPM holders with relevant experience may also be considered. 1–3 years of customer service or coordination experience, preferably in automotive, logistics, machinery, MHE (material handling equipment), or industrial equipment sectors. Experience in after-sales service, field service coordination, or contract service management is a strong advantage Excellent communication and interpersonal skills (English and Bahasa Malaysia. Good coordination and follow-up skills with technicians, customers, and internal departments. Familiarity with service scheduling, job dispatching, and maintenance tracking. Strong problem-solving and customer-handling skills. Basic technical understanding of forklifts or MHE is a plus. Competency in Microsoft Office (especially Excel, Outlook) and ERP systems, AS400, etc. Laptop provided Mobile phone provided Overtime entitled Insurance benefit: GHS-Inpatient, GHS-Outpatient, GP-Specialist, GPA & GTL Unlimited amount for panel clinic
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5
B2C Service Coordinator
Homage
Posted 8 days ago
Job Viewed
Job Description
Join us in working on something that matters
Enabling wellness and recovery through holistic personal care All Jobs B2C Service Coordinator (Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia) A Service Coordinator at Homage plays a pivotal role in managing and delivering care plans for private care owners in partnership with our Care Professionals, internal operations, and product teams. Our Service Coordinators approach their role with a heart for meaningful care impact, taking strong ownership of the client care experience and success. You will oversee effective logistics coordination while maintaining clear communication and expectations across all parties. Your efforts will ensure smooth care delivery, contributing to consistently positive care outcomes. Homage is committed to delivering compassionate, personalized home-based care and nursing services, always prioritizing the experiences of those we serve and building trust through value-based care.
Care Owner Coordination and Fulfilment
Oversee and manage visit schedules, proposals, and adjustment requests, ensuring efficient handling of changes and cancellations
Gather feedback from care owners and care professionals, collaborating with cross-functional teams in operations, clinical, and technology to enhance the care experience.
Ensure that care owners needs are accurately represented in care plans and that updates are made with consideration and sensitivity.
Follow up on daily visit fulfillment to maintain seamless continuity of care. Engage care professionals to confirm their availability for visits.
Work closely with care owners and professionals to provide necessary support and establish mutually beneficial agreements.
Communication and Customer Support
Serve as the primary point of contact for care owners, introducing yourself and establishing a relationship.
Handle all communications with assigned care owners, ensuring clarity and responsiveness.
Effectively manage the expectations of both care owners and care professionals.
Oversee internal and external communications through various channels (e.g., emails, calls, live chat, internal tools), adhering to specified SLAs.
Ensure that all escalations from care owners are promptly addressed, with resolutions provided to them within the specified timeframe outlined in Homage's SOP.
Ensure timely responses, resolve inquiries efficiently, and strive for first-contact resolution to maintain high customer satisfaction.
Regularly monitor internal channels to address messages and follow-ups promptly.
Manage finance disputes/clarification both before and after scheduled visits.
Recommend appropriate care packages to care owners based on the frequency of their visits each month.
Incident Management (Severity 1) and Operational Support
Oversee the resolution of incidents and conduct root cause analysis following Homage's Incident Management Framework and Protocol, addressing reported cases daily and coordinating with the necessary teams.
Ensure operational incidents involving both consumers and care professionals are thoroughly investigated and resolved within SLAs, prioritizing high-impact incidents and escalating to relevant parties when necessary.
Manage claims disputes, ensuring timely follow-up and resolution.
Key Skills for Service Coordination Officer (SCO)
Communication and Organisational Skills
Communicate clearly and empathetically with care owners.
Manage multiple tasks and cases efficiently with strong time management to ensure smooth coordination of services.
Problem-Solving and Conflict Resolution
Identify issues quickly and find effective solutions and use critical thinking to handle complex situations and incidents.
Resolve conflicts and mediate to promote teamwork and a positive working environment.
Attention to Detail
Ensure accuracy in documentation and care plan updates and stay alert to care owners needs and service requirements.
Interpersonal and Advocacy Skills
Build trust and collaborate effectively with care owners, service coordination managers, and care professionals.
Advocate for care owners needs while negotiating compromises when necessary, adhering to protocols.
Technical Skills
Use care management tools and know when and how to report urgent technical issues affecting care plans.
Cultural Competence
Respect and respond to diverse cultural backgrounds and provide personalised care.
Resilience and Emotional Intelligence
Manage stress and emotional challenges in care coordination.
Show empathy to support care owners through tough situations.
Ownership and Teamwork
Take responsibility for care plans and ensure positive outcomes.
Promote effective communication and teamwork among colleagues.
Flexibility and Adaptability
Adjust to changes in workflow and procedures to meet updated guidelines.
Working Hours
Commitment to a 5-day work week, from 9 AM to 6 PM, with flexibility for a rotating schedule. This includes availability on weekends and public holidays, along with 2 rotating off days between weekdays and weekends.
What's in it for you?
Remote - Working from home
ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
Annual Salary Reviews, alongside our modern approach to Performance Management
Join us as a Homage Care Pro today!
Deliver dedicated home care, nursing care and therapy to more in the community.
Get to know your carers past experience and qualifications
Book, manage and pay for visits all in one place
Available on
#J-18808-Ljbffr
Enabling wellness and recovery through holistic personal care All Jobs B2C Service Coordinator (Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia) A Service Coordinator at Homage plays a pivotal role in managing and delivering care plans for private care owners in partnership with our Care Professionals, internal operations, and product teams. Our Service Coordinators approach their role with a heart for meaningful care impact, taking strong ownership of the client care experience and success. You will oversee effective logistics coordination while maintaining clear communication and expectations across all parties. Your efforts will ensure smooth care delivery, contributing to consistently positive care outcomes. Homage is committed to delivering compassionate, personalized home-based care and nursing services, always prioritizing the experiences of those we serve and building trust through value-based care.
Care Owner Coordination and Fulfilment
Oversee and manage visit schedules, proposals, and adjustment requests, ensuring efficient handling of changes and cancellations
Gather feedback from care owners and care professionals, collaborating with cross-functional teams in operations, clinical, and technology to enhance the care experience.
Ensure that care owners needs are accurately represented in care plans and that updates are made with consideration and sensitivity.
Follow up on daily visit fulfillment to maintain seamless continuity of care. Engage care professionals to confirm their availability for visits.
Work closely with care owners and professionals to provide necessary support and establish mutually beneficial agreements.
Communication and Customer Support
Serve as the primary point of contact for care owners, introducing yourself and establishing a relationship.
Handle all communications with assigned care owners, ensuring clarity and responsiveness.
Effectively manage the expectations of both care owners and care professionals.
Oversee internal and external communications through various channels (e.g., emails, calls, live chat, internal tools), adhering to specified SLAs.
Ensure that all escalations from care owners are promptly addressed, with resolutions provided to them within the specified timeframe outlined in Homage's SOP.
Ensure timely responses, resolve inquiries efficiently, and strive for first-contact resolution to maintain high customer satisfaction.
Regularly monitor internal channels to address messages and follow-ups promptly.
Manage finance disputes/clarification both before and after scheduled visits.
Recommend appropriate care packages to care owners based on the frequency of their visits each month.
Incident Management (Severity 1) and Operational Support
Oversee the resolution of incidents and conduct root cause analysis following Homage's Incident Management Framework and Protocol, addressing reported cases daily and coordinating with the necessary teams.
Ensure operational incidents involving both consumers and care professionals are thoroughly investigated and resolved within SLAs, prioritizing high-impact incidents and escalating to relevant parties when necessary.
Manage claims disputes, ensuring timely follow-up and resolution.
Key Skills for Service Coordination Officer (SCO)
Communication and Organisational Skills
Communicate clearly and empathetically with care owners.
Manage multiple tasks and cases efficiently with strong time management to ensure smooth coordination of services.
Problem-Solving and Conflict Resolution
Identify issues quickly and find effective solutions and use critical thinking to handle complex situations and incidents.
Resolve conflicts and mediate to promote teamwork and a positive working environment.
Attention to Detail
Ensure accuracy in documentation and care plan updates and stay alert to care owners needs and service requirements.
Interpersonal and Advocacy Skills
Build trust and collaborate effectively with care owners, service coordination managers, and care professionals.
Advocate for care owners needs while negotiating compromises when necessary, adhering to protocols.
Technical Skills
Use care management tools and know when and how to report urgent technical issues affecting care plans.
Cultural Competence
Respect and respond to diverse cultural backgrounds and provide personalised care.
Resilience and Emotional Intelligence
Manage stress and emotional challenges in care coordination.
Show empathy to support care owners through tough situations.
Ownership and Teamwork
Take responsibility for care plans and ensure positive outcomes.
Promote effective communication and teamwork among colleagues.
Flexibility and Adaptability
Adjust to changes in workflow and procedures to meet updated guidelines.
Working Hours
Commitment to a 5-day work week, from 9 AM to 6 PM, with flexibility for a rotating schedule. This includes availability on weekends and public holidays, along with 2 rotating off days between weekdays and weekends.
What's in it for you?
Remote - Working from home
ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
Annual Salary Reviews, alongside our modern approach to Performance Management
Join us as a Homage Care Pro today!
Deliver dedicated home care, nursing care and therapy to more in the community.
Get to know your carers past experience and qualifications
Book, manage and pay for visits all in one place
Available on
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
B2C Service Coordinator
Kuala Lumpur, Kuala Lumpur
Homage
Posted 16 days ago
Job Viewed
Job Description
Join us in working on something that matters
Enabling wellness and recovery through holistic personal care All Jobs B2C Service Coordinator (Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia) A Service Coordinator at Homage plays a pivotal role in managing and delivering care plans for private care owners in partnership with our Care Professionals, internal operations, and product teams. Our Service Coordinators approach their role with a heart for meaningful care impact, taking strong ownership of the client care experience and success. You will oversee effective logistics coordination while maintaining clear communication and expectations across all parties. Your efforts will ensure smooth care delivery, contributing to consistently positive care outcomes. Homage is committed to delivering compassionate, personalized home-based care and nursing services, always prioritizing the experiences of those we serve and building trust through value-based care.
Care Owner Coordination and Fulfilment
Oversee and manage visit schedules, proposals, and adjustment requests, ensuring efficient handling of changes and cancellations
Gather feedback from care owners and care professionals, collaborating with cross-functional teams in operations, clinical, and technology to enhance the care experience.
Ensure that care owners needs are accurately represented in care plans and that updates are made with consideration and sensitivity.
Follow up on daily visit fulfillment to maintain seamless continuity of care. Engage care professionals to confirm their availability for visits.
Work closely with care owners and professionals to provide necessary support and establish mutually beneficial agreements.
Communication and Customer Support
Serve as the primary point of contact for care owners, introducing yourself and establishing a relationship.
Handle all communications with assigned care owners, ensuring clarity and responsiveness.
Effectively manage the expectations of both care owners and care professionals.
Oversee internal and external communications through various channels (e.g., emails, calls, live chat, internal tools), adhering to specified SLAs.
Ensure that all escalations from care owners are promptly addressed, with resolutions provided to them within the specified timeframe outlined in Homage's SOP.
Ensure timely responses, resolve inquiries efficiently, and strive for first-contact resolution to maintain high customer satisfaction.
Regularly monitor internal channels to address messages and follow-ups promptly.
Manage finance disputes/clarification both before and after scheduled visits.
Recommend appropriate care packages to care owners based on the frequency of their visits each month.
Incident Management (Severity 1) and Operational Support
Oversee the resolution of incidents and conduct root cause analysis following Homage's Incident Management Framework and Protocol, addressing reported cases daily and coordinating with the necessary teams.
Ensure operational incidents involving both consumers and care professionals are thoroughly investigated and resolved within SLAs, prioritizing high-impact incidents and escalating to relevant parties when necessary.
Manage claims disputes, ensuring timely follow-up and resolution.
Key Skills for Service Coordination Officer (SCO)
Communication and Organisational Skills
Communicate clearly and empathetically with care owners.
Manage multiple tasks and cases efficiently with strong time management to ensure smooth coordination of services.
Problem-Solving and Conflict Resolution
Identify issues quickly and find effective solutions and use critical thinking to handle complex situations and incidents.
Resolve conflicts and mediate to promote teamwork and a positive working environment.
Attention to Detail
Ensure accuracy in documentation and care plan updates and stay alert to care owners needs and service requirements.
Interpersonal and Advocacy Skills
Build trust and collaborate effectively with care owners, service coordination managers, and care professionals.
Advocate for care owners needs while negotiating compromises when necessary, adhering to protocols.
Technical Skills
Use care management tools and know when and how to report urgent technical issues affecting care plans.
Cultural Competence
Respect and respond to diverse cultural backgrounds and provide personalised care.
Resilience and Emotional Intelligence
Manage stress and emotional challenges in care coordination.
Show empathy to support care owners through tough situations.
Ownership and Teamwork
Take responsibility for care plans and ensure positive outcomes.
Promote effective communication and teamwork among colleagues.
Flexibility and Adaptability
Adjust to changes in workflow and procedures to meet updated guidelines.
Working Hours
Commitment to a 5-day work week, from 9 AM to 6 PM, with flexibility for a rotating schedule. This includes availability on weekends and public holidays, along with 2 rotating off days between weekdays and weekends.
What's in it for you?
Remote - Working from home
ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
Annual Salary Reviews, alongside our modern approach to Performance Management
Join us as a Homage Care Pro today!
Deliver dedicated home care, nursing care and therapy to more in the community.
Get to know your carers past experience and qualifications
Book, manage and pay for visits all in one place
Available on
#J-18808-Ljbffr
Enabling wellness and recovery through holistic personal care All Jobs B2C Service Coordinator (Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia) A Service Coordinator at Homage plays a pivotal role in managing and delivering care plans for private care owners in partnership with our Care Professionals, internal operations, and product teams. Our Service Coordinators approach their role with a heart for meaningful care impact, taking strong ownership of the client care experience and success. You will oversee effective logistics coordination while maintaining clear communication and expectations across all parties. Your efforts will ensure smooth care delivery, contributing to consistently positive care outcomes. Homage is committed to delivering compassionate, personalized home-based care and nursing services, always prioritizing the experiences of those we serve and building trust through value-based care.
Care Owner Coordination and Fulfilment
Oversee and manage visit schedules, proposals, and adjustment requests, ensuring efficient handling of changes and cancellations
Gather feedback from care owners and care professionals, collaborating with cross-functional teams in operations, clinical, and technology to enhance the care experience.
Ensure that care owners needs are accurately represented in care plans and that updates are made with consideration and sensitivity.
Follow up on daily visit fulfillment to maintain seamless continuity of care. Engage care professionals to confirm their availability for visits.
Work closely with care owners and professionals to provide necessary support and establish mutually beneficial agreements.
Communication and Customer Support
Serve as the primary point of contact for care owners, introducing yourself and establishing a relationship.
Handle all communications with assigned care owners, ensuring clarity and responsiveness.
Effectively manage the expectations of both care owners and care professionals.
Oversee internal and external communications through various channels (e.g., emails, calls, live chat, internal tools), adhering to specified SLAs.
Ensure that all escalations from care owners are promptly addressed, with resolutions provided to them within the specified timeframe outlined in Homage's SOP.
Ensure timely responses, resolve inquiries efficiently, and strive for first-contact resolution to maintain high customer satisfaction.
Regularly monitor internal channels to address messages and follow-ups promptly.
Manage finance disputes/clarification both before and after scheduled visits.
Recommend appropriate care packages to care owners based on the frequency of their visits each month.
Incident Management (Severity 1) and Operational Support
Oversee the resolution of incidents and conduct root cause analysis following Homage's Incident Management Framework and Protocol, addressing reported cases daily and coordinating with the necessary teams.
Ensure operational incidents involving both consumers and care professionals are thoroughly investigated and resolved within SLAs, prioritizing high-impact incidents and escalating to relevant parties when necessary.
Manage claims disputes, ensuring timely follow-up and resolution.
Key Skills for Service Coordination Officer (SCO)
Communication and Organisational Skills
Communicate clearly and empathetically with care owners.
Manage multiple tasks and cases efficiently with strong time management to ensure smooth coordination of services.
Problem-Solving and Conflict Resolution
Identify issues quickly and find effective solutions and use critical thinking to handle complex situations and incidents.
Resolve conflicts and mediate to promote teamwork and a positive working environment.
Attention to Detail
Ensure accuracy in documentation and care plan updates and stay alert to care owners needs and service requirements.
Interpersonal and Advocacy Skills
Build trust and collaborate effectively with care owners, service coordination managers, and care professionals.
Advocate for care owners needs while negotiating compromises when necessary, adhering to protocols.
Technical Skills
Use care management tools and know when and how to report urgent technical issues affecting care plans.
Cultural Competence
Respect and respond to diverse cultural backgrounds and provide personalised care.
Resilience and Emotional Intelligence
Manage stress and emotional challenges in care coordination.
Show empathy to support care owners through tough situations.
Ownership and Teamwork
Take responsibility for care plans and ensure positive outcomes.
Promote effective communication and teamwork among colleagues.
Flexibility and Adaptability
Adjust to changes in workflow and procedures to meet updated guidelines.
Working Hours
Commitment to a 5-day work week, from 9 AM to 6 PM, with flexibility for a rotating schedule. This includes availability on weekends and public holidays, along with 2 rotating off days between weekdays and weekends.
What's in it for you?
Remote - Working from home
ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
Annual Salary Reviews, alongside our modern approach to Performance Management
Join us as a Homage Care Pro today!
Deliver dedicated home care, nursing care and therapy to more in the community.
Get to know your carers past experience and qualifications
Book, manage and pay for visits all in one place
Available on
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
B2C Service Coordinator
Bintulu, Sarawak
Homage
Posted 16 days ago
Job Viewed
Job Description
Join us in working on something that matters
Enabling wellness and recovery through holistic personal care All Jobs B2C Service Coordinator (Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia) A Service Coordinator at Homage plays a pivotal role in managing and delivering care plans for private care owners in partnership with our Care Professionals, internal operations, and product teams. Our Service Coordinators approach their role with a heart for meaningful care impact, taking strong ownership of the client care experience and success. You will oversee effective logistics coordination while maintaining clear communication and expectations across all parties. Your efforts will ensure smooth care delivery, contributing to consistently positive care outcomes. Homage is committed to delivering compassionate, personalized home-based care and nursing services, always prioritizing the experiences of those we serve and building trust through value-based care.
Care Owner Coordination and Fulfilment
Oversee and manage visit schedules, proposals, and adjustment requests, ensuring efficient handling of changes and cancellations
Gather feedback from care owners and care professionals, collaborating with cross-functional teams in operations, clinical, and technology to enhance the care experience.
Ensure that care owners needs are accurately represented in care plans and that updates are made with consideration and sensitivity.
Follow up on daily visit fulfillment to maintain seamless continuity of care. Engage care professionals to confirm their availability for visits.
Work closely with care owners and professionals to provide necessary support and establish mutually beneficial agreements.
Communication and Customer Support
Serve as the primary point of contact for care owners, introducing yourself and establishing a relationship.
Handle all communications with assigned care owners, ensuring clarity and responsiveness.
Effectively manage the expectations of both care owners and care professionals.
Oversee internal and external communications through various channels (e.g., emails, calls, live chat, internal tools), adhering to specified SLAs.
Ensure that all escalations from care owners are promptly addressed, with resolutions provided to them within the specified timeframe outlined in Homage's SOP.
Ensure timely responses, resolve inquiries efficiently, and strive for first-contact resolution to maintain high customer satisfaction.
Regularly monitor internal channels to address messages and follow-ups promptly.
Manage finance disputes/clarification both before and after scheduled visits.
Recommend appropriate care packages to care owners based on the frequency of their visits each month.
Incident Management (Severity 1) and Operational Support
Oversee the resolution of incidents and conduct root cause analysis following Homage's Incident Management Framework and Protocol, addressing reported cases daily and coordinating with the necessary teams.
Ensure operational incidents involving both consumers and care professionals are thoroughly investigated and resolved within SLAs, prioritizing high-impact incidents and escalating to relevant parties when necessary.
Manage claims disputes, ensuring timely follow-up and resolution.
Key Skills for Service Coordination Officer (SCO)
Communication and Organisational Skills
Communicate clearly and empathetically with care owners.
Manage multiple tasks and cases efficiently with strong time management to ensure smooth coordination of services.
Problem-Solving and Conflict Resolution
Identify issues quickly and find effective solutions and use critical thinking to handle complex situations and incidents.
Resolve conflicts and mediate to promote teamwork and a positive working environment.
Attention to Detail
Ensure accuracy in documentation and care plan updates and stay alert to care owners needs and service requirements.
Interpersonal and Advocacy Skills
Build trust and collaborate effectively with care owners, service coordination managers, and care professionals.
Advocate for care owners needs while negotiating compromises when necessary, adhering to protocols.
Technical Skills
Use care management tools and know when and how to report urgent technical issues affecting care plans.
Cultural Competence
Respect and respond to diverse cultural backgrounds and provide personalised care.
Resilience and Emotional Intelligence
Manage stress and emotional challenges in care coordination.
Show empathy to support care owners through tough situations.
Ownership and Teamwork
Take responsibility for care plans and ensure positive outcomes.
Promote effective communication and teamwork among colleagues.
Flexibility and Adaptability
Adjust to changes in workflow and procedures to meet updated guidelines.
Working Hours
Commitment to a 5-day work week, from 9 AM to 6 PM, with flexibility for a rotating schedule. This includes availability on weekends and public holidays, along with 2 rotating off days between weekdays and weekends.
What's in it for you?
Remote - Working from home
ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
Annual Salary Reviews, alongside our modern approach to Performance Management
Join us as a Homage Care Pro today!
Deliver dedicated home care, nursing care and therapy to more in the community.
Get to know your carers past experience and qualifications
Book, manage and pay for visits all in one place
Available on
#J-18808-Ljbffr
Enabling wellness and recovery through holistic personal care All Jobs B2C Service Coordinator (Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia) A Service Coordinator at Homage plays a pivotal role in managing and delivering care plans for private care owners in partnership with our Care Professionals, internal operations, and product teams. Our Service Coordinators approach their role with a heart for meaningful care impact, taking strong ownership of the client care experience and success. You will oversee effective logistics coordination while maintaining clear communication and expectations across all parties. Your efforts will ensure smooth care delivery, contributing to consistently positive care outcomes. Homage is committed to delivering compassionate, personalized home-based care and nursing services, always prioritizing the experiences of those we serve and building trust through value-based care.
Care Owner Coordination and Fulfilment
Oversee and manage visit schedules, proposals, and adjustment requests, ensuring efficient handling of changes and cancellations
Gather feedback from care owners and care professionals, collaborating with cross-functional teams in operations, clinical, and technology to enhance the care experience.
Ensure that care owners needs are accurately represented in care plans and that updates are made with consideration and sensitivity.
Follow up on daily visit fulfillment to maintain seamless continuity of care. Engage care professionals to confirm their availability for visits.
Work closely with care owners and professionals to provide necessary support and establish mutually beneficial agreements.
Communication and Customer Support
Serve as the primary point of contact for care owners, introducing yourself and establishing a relationship.
Handle all communications with assigned care owners, ensuring clarity and responsiveness.
Effectively manage the expectations of both care owners and care professionals.
Oversee internal and external communications through various channels (e.g., emails, calls, live chat, internal tools), adhering to specified SLAs.
Ensure that all escalations from care owners are promptly addressed, with resolutions provided to them within the specified timeframe outlined in Homage's SOP.
Ensure timely responses, resolve inquiries efficiently, and strive for first-contact resolution to maintain high customer satisfaction.
Regularly monitor internal channels to address messages and follow-ups promptly.
Manage finance disputes/clarification both before and after scheduled visits.
Recommend appropriate care packages to care owners based on the frequency of their visits each month.
Incident Management (Severity 1) and Operational Support
Oversee the resolution of incidents and conduct root cause analysis following Homage's Incident Management Framework and Protocol, addressing reported cases daily and coordinating with the necessary teams.
Ensure operational incidents involving both consumers and care professionals are thoroughly investigated and resolved within SLAs, prioritizing high-impact incidents and escalating to relevant parties when necessary.
Manage claims disputes, ensuring timely follow-up and resolution.
Key Skills for Service Coordination Officer (SCO)
Communication and Organisational Skills
Communicate clearly and empathetically with care owners.
Manage multiple tasks and cases efficiently with strong time management to ensure smooth coordination of services.
Problem-Solving and Conflict Resolution
Identify issues quickly and find effective solutions and use critical thinking to handle complex situations and incidents.
Resolve conflicts and mediate to promote teamwork and a positive working environment.
Attention to Detail
Ensure accuracy in documentation and care plan updates and stay alert to care owners needs and service requirements.
Interpersonal and Advocacy Skills
Build trust and collaborate effectively with care owners, service coordination managers, and care professionals.
Advocate for care owners needs while negotiating compromises when necessary, adhering to protocols.
Technical Skills
Use care management tools and know when and how to report urgent technical issues affecting care plans.
Cultural Competence
Respect and respond to diverse cultural backgrounds and provide personalised care.
Resilience and Emotional Intelligence
Manage stress and emotional challenges in care coordination.
Show empathy to support care owners through tough situations.
Ownership and Teamwork
Take responsibility for care plans and ensure positive outcomes.
Promote effective communication and teamwork among colleagues.
Flexibility and Adaptability
Adjust to changes in workflow and procedures to meet updated guidelines.
Working Hours
Commitment to a 5-day work week, from 9 AM to 6 PM, with flexibility for a rotating schedule. This includes availability on weekends and public holidays, along with 2 rotating off days between weekdays and weekends.
What's in it for you?
Remote - Working from home
ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
Annual Salary Reviews, alongside our modern approach to Performance Management
Join us as a Homage Care Pro today!
Deliver dedicated home care, nursing care and therapy to more in the community.
Get to know your carers past experience and qualifications
Book, manage and pay for visits all in one place
Available on
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
B2C Service Coordinator
Johor, Johor
Homage
Posted 16 days ago
Job Viewed
Job Description
Join us in working on something that matters
Enabling wellness and recovery through holistic personal care All Jobs B2C Service Coordinator (Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia) A Service Coordinator at Homage plays a pivotal role in managing and delivering care plans for private care owners in partnership with our Care Professionals, internal operations, and product teams. Our Service Coordinators approach their role with a heart for meaningful care impact, taking strong ownership of the client care experience and success. You will oversee effective logistics coordination while maintaining clear communication and expectations across all parties. Your efforts will ensure smooth care delivery, contributing to consistently positive care outcomes. Homage is committed to delivering compassionate, personalized home-based care and nursing services, always prioritizing the experiences of those we serve and building trust through value-based care.
Care Owner Coordination and Fulfilment
Oversee and manage visit schedules, proposals, and adjustment requests, ensuring efficient handling of changes and cancellations
Gather feedback from care owners and care professionals, collaborating with cross-functional teams in operations, clinical, and technology to enhance the care experience.
Ensure that care owners needs are accurately represented in care plans and that updates are made with consideration and sensitivity.
Follow up on daily visit fulfillment to maintain seamless continuity of care. Engage care professionals to confirm their availability for visits.
Work closely with care owners and professionals to provide necessary support and establish mutually beneficial agreements.
Communication and Customer Support
Serve as the primary point of contact for care owners, introducing yourself and establishing a relationship.
Handle all communications with assigned care owners, ensuring clarity and responsiveness.
Effectively manage the expectations of both care owners and care professionals.
Oversee internal and external communications through various channels (e.g., emails, calls, live chat, internal tools), adhering to specified SLAs.
Ensure that all escalations from care owners are promptly addressed, with resolutions provided to them within the specified timeframe outlined in Homage's SOP.
Ensure timely responses, resolve inquiries efficiently, and strive for first-contact resolution to maintain high customer satisfaction.
Regularly monitor internal channels to address messages and follow-ups promptly.
Manage finance disputes/clarification both before and after scheduled visits.
Recommend appropriate care packages to care owners based on the frequency of their visits each month.
Incident Management (Severity 1) and Operational Support
Oversee the resolution of incidents and conduct root cause analysis following Homage's Incident Management Framework and Protocol, addressing reported cases daily and coordinating with the necessary teams.
Ensure operational incidents involving both consumers and care professionals are thoroughly investigated and resolved within SLAs, prioritizing high-impact incidents and escalating to relevant parties when necessary.
Manage claims disputes, ensuring timely follow-up and resolution.
Key Skills for Service Coordination Officer (SCO)
Communication and Organisational Skills
Communicate clearly and empathetically with care owners.
Manage multiple tasks and cases efficiently with strong time management to ensure smooth coordination of services.
Problem-Solving and Conflict Resolution
Identify issues quickly and find effective solutions and use critical thinking to handle complex situations and incidents.
Resolve conflicts and mediate to promote teamwork and a positive working environment.
Attention to Detail
Ensure accuracy in documentation and care plan updates and stay alert to care owners needs and service requirements.
Interpersonal and Advocacy Skills
Build trust and collaborate effectively with care owners, service coordination managers, and care professionals.
Advocate for care owners needs while negotiating compromises when necessary, adhering to protocols.
Technical Skills
Use care management tools and know when and how to report urgent technical issues affecting care plans.
Cultural Competence
Respect and respond to diverse cultural backgrounds and provide personalised care.
Resilience and Emotional Intelligence
Manage stress and emotional challenges in care coordination.
Show empathy to support care owners through tough situations.
Ownership and Teamwork
Take responsibility for care plans and ensure positive outcomes.
Promote effective communication and teamwork among colleagues.
Flexibility and Adaptability
Adjust to changes in workflow and procedures to meet updated guidelines.
Working Hours
Commitment to a 5-day work week, from 9 AM to 6 PM, with flexibility for a rotating schedule. This includes availability on weekends and public holidays, along with 2 rotating off days between weekdays and weekends.
What's in it for you?
Remote - Working from home
ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
Annual Salary Reviews, alongside our modern approach to Performance Management
Join us as a Homage Care Pro today!
Deliver dedicated home care, nursing care and therapy to more in the community.
Get to know your carers past experience and qualifications
Book, manage and pay for visits all in one place
Available on
#J-18808-Ljbffr
Enabling wellness and recovery through holistic personal care All Jobs B2C Service Coordinator (Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia) A Service Coordinator at Homage plays a pivotal role in managing and delivering care plans for private care owners in partnership with our Care Professionals, internal operations, and product teams. Our Service Coordinators approach their role with a heart for meaningful care impact, taking strong ownership of the client care experience and success. You will oversee effective logistics coordination while maintaining clear communication and expectations across all parties. Your efforts will ensure smooth care delivery, contributing to consistently positive care outcomes. Homage is committed to delivering compassionate, personalized home-based care and nursing services, always prioritizing the experiences of those we serve and building trust through value-based care.
Care Owner Coordination and Fulfilment
Oversee and manage visit schedules, proposals, and adjustment requests, ensuring efficient handling of changes and cancellations
Gather feedback from care owners and care professionals, collaborating with cross-functional teams in operations, clinical, and technology to enhance the care experience.
Ensure that care owners needs are accurately represented in care plans and that updates are made with consideration and sensitivity.
Follow up on daily visit fulfillment to maintain seamless continuity of care. Engage care professionals to confirm their availability for visits.
Work closely with care owners and professionals to provide necessary support and establish mutually beneficial agreements.
Communication and Customer Support
Serve as the primary point of contact for care owners, introducing yourself and establishing a relationship.
Handle all communications with assigned care owners, ensuring clarity and responsiveness.
Effectively manage the expectations of both care owners and care professionals.
Oversee internal and external communications through various channels (e.g., emails, calls, live chat, internal tools), adhering to specified SLAs.
Ensure that all escalations from care owners are promptly addressed, with resolutions provided to them within the specified timeframe outlined in Homage's SOP.
Ensure timely responses, resolve inquiries efficiently, and strive for first-contact resolution to maintain high customer satisfaction.
Regularly monitor internal channels to address messages and follow-ups promptly.
Manage finance disputes/clarification both before and after scheduled visits.
Recommend appropriate care packages to care owners based on the frequency of their visits each month.
Incident Management (Severity 1) and Operational Support
Oversee the resolution of incidents and conduct root cause analysis following Homage's Incident Management Framework and Protocol, addressing reported cases daily and coordinating with the necessary teams.
Ensure operational incidents involving both consumers and care professionals are thoroughly investigated and resolved within SLAs, prioritizing high-impact incidents and escalating to relevant parties when necessary.
Manage claims disputes, ensuring timely follow-up and resolution.
Key Skills for Service Coordination Officer (SCO)
Communication and Organisational Skills
Communicate clearly and empathetically with care owners.
Manage multiple tasks and cases efficiently with strong time management to ensure smooth coordination of services.
Problem-Solving and Conflict Resolution
Identify issues quickly and find effective solutions and use critical thinking to handle complex situations and incidents.
Resolve conflicts and mediate to promote teamwork and a positive working environment.
Attention to Detail
Ensure accuracy in documentation and care plan updates and stay alert to care owners needs and service requirements.
Interpersonal and Advocacy Skills
Build trust and collaborate effectively with care owners, service coordination managers, and care professionals.
Advocate for care owners needs while negotiating compromises when necessary, adhering to protocols.
Technical Skills
Use care management tools and know when and how to report urgent technical issues affecting care plans.
Cultural Competence
Respect and respond to diverse cultural backgrounds and provide personalised care.
Resilience and Emotional Intelligence
Manage stress and emotional challenges in care coordination.
Show empathy to support care owners through tough situations.
Ownership and Teamwork
Take responsibility for care plans and ensure positive outcomes.
Promote effective communication and teamwork among colleagues.
Flexibility and Adaptability
Adjust to changes in workflow and procedures to meet updated guidelines.
Working Hours
Commitment to a 5-day work week, from 9 AM to 6 PM, with flexibility for a rotating schedule. This includes availability on weekends and public holidays, along with 2 rotating off days between weekdays and weekends.
What's in it for you?
Remote - Working from home
ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
Annual Salary Reviews, alongside our modern approach to Performance Management
Join us as a Homage Care Pro today!
Deliver dedicated home care, nursing care and therapy to more in the community.
Get to know your carers past experience and qualifications
Book, manage and pay for visits all in one place
Available on
#J-18808-Ljbffr
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