What Jobs are available for Support Consultant in Malaysia?

Overview

The Support Consultant plays a crucial role in assisting business partners with the installation, configuration, and management of WoodWing applications. As a key member of the Customer Success team, you will be responsible for ensuring the satisfaction of our business partners and customers in utilizing WoodWing products and services. Responsibilities

Responding to technical queries from partners and customers with accuracy and efficiency. Analyzing and resolving issues escalated by partners and customers. Effectively handle tickets in a timely manner. Timely reporting of tickets that may escalate to the Manager or L3 Support. Maintaining regular contact with business partners and customers to address their needs. Collaborates with other staff to research and resolve problems. Creating and managing test and support environments. Staying updated on WoodWing products through internal training and self-study. Actively contributing to the Knowledge Base by sharing knowledge and information. Performs other related duties as assigned. Qualifications

Bachelor's degree in Computer Science or related field. At least three years of experience in customer support is highly preferred. Broad technical knowledge in the ICT field, including: MS Windows, Linux, MacOS (management and configuration) Configuring and using relational databases (Oracle, MySQL, MS SQL) Web application technologies (PHP, XML)

Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Strong analytical and problem-solving skills.

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Join to apply for the

Support Consultant

role at

WoodWing Overview

The Support Consultant plays a crucial role in assisting business partners with the installation, configuration, and management of WoodWing applications. As a key member of the Customer Success team, you will be responsible for ensuring the satisfaction of our business partners and customers in utilizing WoodWing products and services. Responsibilities

Responding to technical queries from partners and customers with accuracy and efficiency. Analyzing and resolving issues escalated by partners and customers. Effectively handle tickets in a timely manner. Timely reporting of tickets that may escalate to the Manager or L3 Support. Maintaining regular contact with business partners and customers to address their needs. Collaborates with other staff to research and resolve problems. Creating and managing test and support environments. Staying updated on WoodWing products through internal training and self-study. Actively contributing to the Knowledge Base by sharing knowledge and information. Performs other related duties as assigned. Qualifications

Bachelor's degree in Computer Science or related field. At least three years of experience in customer support is highly preferred. Broad technical knowledge in the ICT field, including: MS Windows, Linux, MacOS (management and configuration) Configuring and using relational databases (Oracle, MySQL, MS SQL) Web application technologies (PHP, XML)

Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Strong analytical and problem-solving skills. Referrals increase your chances of interviewing at WoodWing. Get notified about new Support Consultant jobs in Cyberjaya, Selangor, Malaysia.

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Overview/Summary Quantios is a global leader in SaaS solutions for the Wealth, Trust, and Corporate Services (TCSP) industry. Focused on driving digital transformation, Quantios provides advanced technology that ensures seamless compliance and efficient administration. Our solutions empower businesses to streamline operations and focus on growth.

The TCSP industry is undergoing rapid consolidation and increasing regulatory scrutiny, making data integrity more critical than ever. Quantios leverages AI, automation, and advanced technology to manage data with precision, supporting growth, compliance, and operational efficiency for over 600 clients globally.

Join a team of 300+ professionals across 12 offices worldwide, and be part of a company driving transformation in over 80 international jurisdictions, where your expertise will help shape the future of this fast-changing industry.

Job Description Business Application Consultant serves as a key contact for users experiencing technical issues, ensuring timely and effective resolution to enhance user satisfaction. This role involves logging incidents, troubleshooting, diagnosing, and resolving application, system, and configuration issues. Depending on the complexity of the problem, unresolved cases may be escalated to higher support levels for advanced intervention.

This dynamic role offers opportunities to develop IT skills, gain hands-on experience, and advance professionally in a fast-paced environment, with potential career growth into senior or leadership positions.

Incident Management

Respond to incoming support requests via QUS and ensure accurate logging of incidents.

Categorize incidents based on priority and impact, ensuring proper tracking and updates.

Monitor tickets and maintain timely communication with users throughout the resolution process.

Provide initial diagnosis and resolve common product issues or escalated more complex cases to L3 support.

Troubleshooting and Escalation

Perform advanced troubleshooting for software applications, hosting environments, and configurations.

Collaborate with internal teams to address unresolved or recurring issues, escalating cases as needed.

Develop and utilize bespoke tools, scripts, and diagnostic utilities to enhance efficiency.

Suggest and document workarounds or interim fixes for application defects.

Knowledge Management and User Education

Utilize and expand the knowledge base by documenting new issues, solutions, FAQs, and best practices.

Educate users on basic application functionalities, system processes, and self-service resources.

Assist in maintaining and refining SOPs for escalation, troubleshooting, and resolution workflows.

Application Support

Provide end-to-end support for Quantios applications, including conducting assessments.

Set up, upgrade, and document processes for application deployment.

Monitor applications proactively to identify and address potential issues before escalation.

Deliver on-site and off-site support as required.

Collaboration and Feedback

Share insights from client interactions and industry trends with development teams to improve product offerings.

Provide feedback on recurring issues to improve processes and system performance.

Collaborate with the Academy team to maintain a knowledge base and assist with training L1 teams and end users.

Continuous Improvement and Reporting

Research and adopt new technologies, methodologies, and standards to enhance support services.

Analyze helpdesk metrics, prepare reports, and identify areas for improvement in service delivery.

Test and validate fixes, updates, and new features before deployment to ensure quality.

Job Requirements

Degree in Financial Technology, Computer Science, Information Technology, or a related field (or equivalent experience).

Knowledge of business application software (e.g., ERP, CRM systems).

Familiarity with core fintech products and industry standards (preferred) .

Basic understanding of ITIL concepts, including incident logging and escalation procedures (preferred but not mandatory).

Proficiency in programming languages such as AL Programming, VB.NET, C#, SQL, Visual Studio, ASP.NET, AngularJS, Angular TypeScript, HTML5.

Data analysis and visualization skills (e.g., Tableau, Power BI) .

Ability to use ticketing systems, diagnostic utilities, and basic troubleshooting tools.

Knowledgeable about AI processes and usage .

Experience in managing projects from inception to completion.

Capability to follow structured troubleshooting processes and escalated complex problems to appropriate teams.

Awareness of financial regulations (e.g., DSS, KYC) and how they apply to fintech products.

Ability to handle multiple tickets or tasks simultaneously while adhering to SLA timelines.

Strong prioritization skills to manage workload efficiently.

Strong verbal and written communication skills for interacting with users, clients, and internal teams.

Willingness to work collaboratively with team members and escalated issues when necessary.

Familiarity with industry trends, fintech products, and emerging technologies.

Proactive in learning and adopting new technologies, methodologies, and standards to enhance service delivery.

This role might require working on shift rotation basis. Subject to business needs.

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As SAPB1 Support Consultant you are required to implement & support SAP Business One solutions.

Responsibilities

Conduct business requirements study and documentations.

Conduct end-users product training & briefing.

Assist Project Leader/Project Manager and users in user acceptance test session.

Provide application supports & consulting services to users during and post implementation.

Write and design Crystal Reports or use other report writing tools for marketing forms, reports & analytics.

Carry out master data & transactional balances migration exercise.

Acquire knowledge on products and technologies as required by Management.

Work independently and with minimal supervision.

Qualifications

Diploma or Degree in Accounting & Business Studies.

Knowledge in SQL programming & crystal report writing is an advantage.

Knowledge in CRM is an advantage.

Benefits Nearby public transport (MRT, free bus.), Central location, Nearby shopping centres, Free snacks / Tea, Gym room/Swimming pool provided.

Application Process To apply, please include the following information:

How many years’ experience do you have as an Application Support Role?

Which of the following types of qualifications do you have?

How many years’ experience do you have in an application support function?

How many years’ experience do you have as an Application Consultant?

How many years’ experience do you have in a consulting role?

How many years’ experience do you have using SQL queries?

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BASSnet WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Application Support Consultant We are seeking a skilled Application Support Consultant for providing efficient and timely technical support to customers for BASSnet ERP applications. The position requires strong problem‑solving skills, a customer‑centric mindset, and experience in troubleshooting software applications.

Key Qualifications

Customer Service Orientation

– Strong customer focus and the ability to provide effective incident ticket support.

Problem‑Solving Mindset

&

Analytical Thinking

– Logical, detail‑oriented approach to resolving challenges, root‑cause analysis, and systematic problem solving.

Time Management & Prioritization

– Ability to manage multiple tickets efficiently and meet SLAs.

Communication Skills

– Clear verbal and written communication for interacting with clients and technical teams.

Collaboration & Teamwork

– Ability to work with cross‑functional teams, including development and product teams.

Adaptability & Learning Agility

– Willingness to learn new technologies and adapt to changing environments.

Required Experience

Bachelor’s degree in Information Technology, Computer Science/Engineering, or equivalent.

Minimum 2 – 4 years of experience in ERP application support or a similar role.

Experience with customer support tools such as ticketing and support systems (Zendesk) or similar.

Experience installing and configuring MS SQL Server and good knowledge of Structured Query Language (SQL).

Programming experience in .NET is an advantage.

Practical and/or technical knowledge of maritime software is an added advantage.

Availability to work on a 24/7 standby and shift schedule.

Is the above relevant to you? You are most welcome to apply online.

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Company Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people.

Setf-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on

our website

about how we transform work and how people feel about it, so our customers and their people can thrive.

Job Description To provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

Default working hours 9 AM – 6 PM MYT.

Might require supporting 12pm - 9pm MYT depending on customer support business requirement and will be communicated in advance.

Key Tasks and Responsibilities

To investigate, document and resolve the application problems passed to the Customer Support team via Unit4’s case logging system.

To progress each issue through to conclusion, liaising with colleagues and other departments, as appropriate.

To process all support cases adhering to Service Level Guidelines.

Handle customer escalations, take ownership of complicated issues, and communicate these accordingly.

To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.

To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.

To train and mentor less experienced members of the team around product knowledge, skills and processes.

Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.

Actively contribute to and participate in knowledge sharing activities.

It will be an added advantage if you have experience managing clock-in devices.

Qualifications We’re looking for people with the right attitude and the desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.

Exceptional

Customer facing skills , understand and be able to implement the concept of exceptional Customer Service

Experience in

HRIS/HCM/Payroll

( especially Singapore Payroll )

Experience in handling clock in device relating to HRIS application is advantageous

Exhibits good analytical and problem-solving abilities

Exhibits excellent communication skills and is fluent in English both written and oral.

Common knowledge of Microsoft technologies, workplace processes and IT infrastructure

Ability to manage your own time to priorities workload and meet deadlines.

Friendly and professional manner with an enthusiastic positive approach to tasks

Able to use initiative and work alone, and as part of a team

Knowledge or experience with ServiceNow or similar would be highly advantageous

ITIL knowledge

Common knowledge of

SQL

Benefits Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities. Grow with us!

a culture built on trust - giving you the freedom and autonomy to be successful,

balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being,

talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry,

a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet,

a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

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Company Description Shiji Group provides software solutions and services for the hospitality, food service, retail, and entertainment industries. Our offerings include hotel management solutions, food and beverage systems, retail systems, payment gateways, data management, online distribution, and more. Founded in 1998 as a network solutions provider for hotels, we later transitioned into a software provider for the broader consumer market. Today, Shiji Group has over 5,000 employees across 80+ subsidiaries and brands, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. We are committed to connecting the global hospitality business by providing integrated technological solutions that help hotel, retail, food, and entertainment companies connect better with their guests. Job Description We are seeking a Support Consultant to deliver efficient and effective functional support to users. As the first point of contact for customers, the specialist will manage calls by logging, identifying, categorizing, and prioritizing issues, diagnosing problems, and actively resolving customer requests. They will escalate incidents appropriately to maintain service level agreements (SLA). Responsibilities Provide first-level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next support level Track, route, and redirect problems to the correct resources Update customer data and generate activity reports Guide customers through problem-solving processes Follow up with customers, provide feedback, and ensure problems are resolved Utilize excellent customer service skills to exceed customer expectations Ensure proper recording, documentation, and closure of issues Recommend procedural modifications or improvements Maintain and enhance knowledge of operational procedures, products, and services This role requires working on a 24x7 roster basis Qualifications Minimum 2 years of work experience in hospitality or hospitality education Strong analytical, organizational, communication, and interpersonal skills Proficiency in Microsoft Word, Excel, and Outlook Ability to adapt quickly to new technologies, products, and procedures Ability to work effectively in a fast-paced, multi-task environment Professional attitude, positive 'get it done' mindset, and strong work ethic Fluent in English ITIL Service Management knowledge is preferred Critical Competencies Relationship Building:

Builds effective relationships through positive communication, motivating and influencing others, demonstrating honesty and trustworthiness, and proactively contributing to team objectives. Personal Effectiveness:

Achieves outstanding results through proactivity and commitment, focusing on positive outcomes that contribute to business success. Technical Competence:

Applies technical knowledge and experience, integrating functional skills and broad business understanding to meet and exceed job and customer expectations. Communication:

Delivers exceptional written and verbal communication, including training materials, presentations, and guidelines. Applicable Competencies Customer Focus:

Exceeds customer expectations by understanding and addressing their needs and opinions. Managing Complexity:

Works effectively in complex, diverse, and changing environments, maintaining focus on key goals. Innovation:

Embraces creativity and openness to new ideas, innovating to improve practices, products, and technologies. Problem Solving:

Proactively identifies problems and determines the best solutions, involving necessary people and resources.

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Job Summary: We are seeking an experienced and knowledgeable Senior Support Consultant to join our team. In this role, you will be responsible for providing advanced technical support and solutions to clients, ensuring the effective operation of software systems. The ideal candidate will have a strong background in support services, excellent problem-solving skills, and the ability to mentor junior team members. Provide expert-level support to clients through various channels (phone, email, chat). Diagnose and resolve complex software and system issues, ensuring timely resolution. Collaborate with cross-functional teams to identify and implement system improvements and enhancements. Document support cases, track issues, and maintain a knowledge base for future reference. Train and mentor junior support consultants, sharing best practices and technical knowledge. Conduct client training sessions and prepare user documentation and FAQs. Act as a liaison between clients and development teams to communicate technical requirements and feedback. Stay current with product updates, industry trends, and emerging technologies to provide informed support. Requirements:

Bachelor’s degree in Information Technology, Computer Science, or a related field. 3-5 years of experience in technical support, preferably in a software or IT consulting environment. Strong understanding of software applications, databases, and troubleshooting methodologies. Excellent analytical and problem-solving skills. Outstanding communication and interpersonal abilities. Proven ability to manage client relationships and expectations effectively. Familiarity with SAP Business One is a plus. Qualification:

Bachelor's Degree/Post Graduate Diploma/Professional Degree Based in Kuala Lumpur, Malaysia, Aspert Innovations Sdn Bhd offers solutions in financial management, sales management, and CRM, ensuring tailored systems that drive optimal performance and growth for our clients.

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This job is Application Support / Consultant. You might like this job because you'll provide support for Microsoft Dynamics, help consultants with project tasks, and assist with pre-sales demos. Responsibilities:

To provide support services to the client in Microsoft Dynamics Product. To provide support to consultants in helping them perform tasks related to the project, such as report and document building, systems setup, data migration, etc. To provide support to presales in helping them develop and demo templates. To be certified in the product (by module) as and when required by the Manager. To perform any other duties that may arise. Job Requirements

Requirements: Degree/Diploma in IT/Accounting or Equivalent. Good command of both written and spoken English; ability to read and speak Mandarin will be an added advantage. Excellent interpersonal and communication skills. Discipline, right attitude, honesty, initiative, logical thinking, and hardworking. Candidates with ERP/MRP implementation experience are encouraged to apply. Candidates with accounting background/experience will be an added advantage.

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