400 Support Consultant jobs in Malaysia

Overview/Summary

Quantios is a global leader in SaaS solutions for the Wealth, Trust, and Corporate Services (TCSP) industry. Focused on driving digital transformation, Quantios provides advanced technology that ensures seamless compliance and efficient administration. Our solutions empower businesses to streamline operations and focus on growth.

The TCSP industry is undergoing rapid consolidation and increasing regulatory scrutiny, making data integrity more critical than ever. Quantios leverages AI, automation, and advanced technology to manage data with precision, supporting growth, compliance, and operational efficiency for over 600 clients globally.

Join a team of 300+ professionals across 12 offices worldwide, and be part of a company driving transformation in over 80 international jurisdictions, where your expertise will help shape the future of this fast-changing industry.

Job Description:

Business Application Consultant serves as a key contact for users experiencing technical issues, ensuring timely and effective resolution to enhance user satisfaction. This role involves logging incidents, troubleshooting, diagnosing, and resolving application, system, and configuration issues. Depending on the complexity of the problem, unresolved cases may be escalated to higher support levels for advanced intervention.

This dynamic role offers opportunities to develop IT skills, gain hands-on experience, and advance professionally in a fast-paced environment, with potential career growth into senior or leadership positions.

Incident Management:

• Respond to incoming support requests via QUS and ensure accurate logging of incidents.
• Categorize incidents based on priority and impact, ensuring proper tracking and updates.
• Monitor tickets and maintain timely communication with users throughout the resolution process.
• Provide initial diagnosis and resolve common product issues or escalate more complex cases to L3 support.

Troubleshooting and Escalation:

• Perform advanced troubleshooting for software applications, hosting environments, and configurations.
• Collaborate with internal teams to address unresolved or recurring issues, escalating cases as needed.
• Develop and utilize bespoke tools, scripts, and diagnostic utilities to enhance efficiency.
• Suggest and document workarounds or interim fixes for application defects.

Knowledge Management and User Education:

• Utilize and expand the knowledge base by documenting new issues, solutions, FAQs, and best practices.
• Educate users on basic application functionalities, system processes, and self-service resources.
• Assist in maintaining and refining SOPs for escalation, troubleshooting, and resolution workflows.

Application Support:

• Provide end-to-end support for Quantios applications, including conducting assessments.
• Set up, upgrade, and document processes for application deployment.
• Monitor applications proactively to identify and address potential issues before escalation.
• Deliver on-site and off-site support as required.

Collaboration and Feedback:

• Share insights from client interactions and industry trends with development teams to improve product offerings.
• Provide feedback on recurring issues to improve processes and system performance.
• Collaborate with the Academy team to maintain a knowledge base and assist with training L1 teams and end users.

Continuous Improvement and Reporting:

• Research and adopt new technologies, methodologies, and standards to enhance support services.
• Analyze helpdesk metrics, prepare reports, and identify areas for improvement in service delivery.
• Test and validate fixes, updates, and new features before deployment to ensure quality.

Job Requirements:

• Degree in Financial Technology, Computer Science, Information Technology, or a related field (or equivalent experience).
• Knowledge of business application software (e.g., ERP, CRM systems).
• Familiarity with core fintech products and industry standards (preferred) .
• Basic understanding of ITIL concepts, including incident logging and escalation procedures (preferred but not mandatory).
• Proficiency in programming languages such as AL Programming , VB.NET, C#, SQL, Visual Studio, ASP.NET, AngularJS, Angular TypeScript, HTML5.
• Data analysis and visualization skills (e.g., Tableau, Power BI)
  
• Ability to use ticketing systems, diagnostic utilities, and basic troubleshooting tools.
• Knowledgeable about AI processes and usage
  
• Experience in managing projects from inception to completion.
  
• Capability to follow structured troubleshooting processes and escalate complex problems to appropriate teams.
• Awareness of financial regulations (e.g., DSS, KYC) and how they apply to fintech products.
• Ability to handle multiple tickets or tasks simultaneously while adhering to SLA timelines.
• Strong prioritization skills to manage workload efficiently.
• Strong verbal and written communication skills for interacting with users, clients, and internal teams.
• Willingness to work collaboratively with team members and escalate issues when necessary.
• Familiarity with industry trends, fintech products, and emerging technologies.
• Proactive in learning and adopting new technologies, methodologies, and standards to enhance service delivery.
• This role might require working on shift rotation basis. Subject to business needs.

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• Job Summary: We are seeking an experienced and knowledgeable Senior Support Consultant to join our team. In this role, you will be responsible for providing advanced technical support and solutions to clients, ensuring the effective operation of software systems. The ideal candidate will have a strong background in support services, excellent problem-solving skills, and the ability to mentor junior team members.
• Provide expert-level support to clients through various channels (phone, email, chat).
• Diagnose and resolve complex software and system issues, ensuring timely resolution.
• Collaborate with cross-functional teams to identify and implement system improvements and enhancements.
• Document support cases, track issues, and maintain a knowledge base for future reference.
• Train and mentor junior support consultants, sharing best practices and technical knowledge.
• Conduct client training sessions and prepare user documentation and FAQs.
• Act as a liaison between clients and development teams to communicate technical requirements and feedback.
• Stay current with product updates, industry trends, and emerging technologies to provide informed support.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3-5 years of experience in technical support, preferably in a software or IT consulting environment.
• Strong understanding of software applications, databases, and troubleshooting methodologies.
• Excellent analytical and problem-solving skills.
• Outstanding communication and interpersonal abilities.
• Proven ability to manage client relationships and expectations effectively.
• Familiarity with SAP Business One is a plus.

Qualification:

Bachelor's Degree/Post Graduate Diploma/Professional Degree

Based in Kuala Lumpur, Malaysia, Aspert Innovations Sdn Bhd offers solutions in financial management, sales management, and CRM, ensuring tailored systems that drive optimal performance and growth for our clients.

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This job is Application Support / Consultant. You might like this job because you'll provide support for Microsoft Dynamics, help consultants with project tasks, and assist with pre-sales demos.

Responsibilities:

• To provide support services to the client in Microsoft Dynamics Product.
• To provide support to consultants in helping them perform tasks related to the project, such as report and document building, systems setup, data migration, etc.
• To provide support to presales in helping them develop and demo templates.
• To be certified in the product (by module) as and when required by the Manager.
• To perform any other duties that may arise.

Job Requirements

Requirements:

• Degree/Diploma in IT/Accounting or Equivalent.
• Good command of both written and spoken English; ability to read and speak Mandarin will be an added advantage.
• Excellent interpersonal and communication skills.
• Discipline, right attitude, honesty, initiative, logical thinking, and hardworking.
• Candidates with ERP/MRP implementation experience are encouraged to apply.
• Candidates with accounting background/experience will be an added advantage.

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BASSnet WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Application Support Consultant

BASSnet WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Direct message the job poster from BASSnet

Actively Hiring for IT positions | CIPD Qualifications

We are seeking a skilled Application Support Consultant for providing efficient and time technical support to customers for BASSnet ERP applications. The position requires to have strong problem-solving skills, a customer-centric mindset, and experience in troubleshooting software applications. If you have the following, we are looking forward for you to explore this opportunity.

What should you have?

• Customer Service Orientation – Strong customer focus and the ability to provide effective incident ticket support.
• Problem-Solving Mindset & Analytical Thinking – Logical, detail-oriented approach to resolving challenges, conducts root cause analysis, and solves problems systematically.
• Time Management & Prioritization – Ability to manage multiple tickets efficiently and meet SLAs
• Communication Skills – Clear verbal and written communication for interacting with clients and technical teams.
• Collaboration & Teamwork – Ability to work with cross-functional teams, including development and product teams.
• Adaptability & Learning Agility – Willingness to learn new technologies and adapt to changing environments.

What do you need to qualify?

• Bachelor’s degree in information technology, Computer Science/Engineering, or equivalent
• Minimum 2 – 4 years of experience in ERP application support or a similar role
• Experience in customer support tools such as ticketing and support systems (Zendesk) or relevant
• Experience with installing and configuring MS SQL Server and good knowledge of Structured Query Language (SQL).
• Software development is not a mandatory responsibility of this position, however, programming experience in .NET would be an advantage
• Practical and/or technical knowledge of maritime software is an added advantage.
• To be on 24/7 standby and willing to work on shift

Is the above relevant to you? You are most welcome to apply online.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at BASSnet by 2x

Get notified about new Application Support Consultant jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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This job is Application Support / Consultant. You might like this job because you'll provide support for Microsoft Dynamics, help consultants with project tasks, and assist with pre-sales demos. Responsibilities:

To provide support services to the client in Microsoft Dynamics Product. To provide support to consultants in helping them perform tasks related to the project, such as report and document building, systems setup, data migration, etc. To provide support to presales in helping them develop and demo templates. To be certified in the product (by module) as and when required by the Manager. To perform any other duties that may arise. Job Requirements

Requirements: Degree/Diploma in IT/Accounting or Equivalent. Good command of both written and spoken English; ability to read and speak Mandarin will be an added advantage. Excellent interpersonal and communication skills. Discipline, right attitude, honesty, initiative, logical thinking, and hardworking. Candidates with ERP/MRP implementation experience are encouraged to apply. Candidates with accounting background/experience will be an added advantage.

#J-18808-Ljbffr

BASSnet WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Application Support Consultant

BASSnet WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Direct message the job poster from BASSnet Actively Hiring for IT positions | CIPD Qualifications

We are seeking a skilled Application Support Consultant for providing efficient and time technical support to customers for BASSnet ERP applications. The position requires to have strong problem-solving skills, a customer-centric mindset, and experience in troubleshooting software applications. If you have the following, we are looking forward for you to explore this opportunity. What should you have? Customer Service Orientation

– Strong customer focus and the ability to provide effective incident ticket support. Problem-Solving Mindset

&

Analytical Thinking

– Logical, detail-oriented approach to resolving challenges, conducts root cause analysis, and solves problems systematically. Time Management & Prioritization

– Ability to manage multiple tickets efficiently and meet SLAs Communication Skills

– Clear verbal and written communication for interacting with clients and technical teams. Collaboration & Teamwork

– Ability to work with cross-functional teams, including development and product teams. Adaptability & Learning Agility

– Willingness to learn new technologies and adapt to changing environments. What do you need to qualify? Bachelor’s degree in information technology, Computer Science/Engineering, or equivalent Minimum 2 – 4 years of experience in ERP application support or a similar role Experience in customer support tools such as ticketing and support systems (Zendesk) or relevant Experience with installing and configuring MS SQL Server and good knowledge of Structured Query Language (SQL). Software development is not a mandatory responsibility of this position, however, programming experience in .NET would be an advantage Practical and/or technical knowledge of maritime software is an added advantage. To be on 24/7 standby and willing to work on shift Is the above relevant to you? You are most welcome to apply online. Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at BASSnet by 2x Get notified about new Application Support Consultant jobs in

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Senior Executive, IT Application Support

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 9 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Overview/Summary Quantios is a global leader in SaaS solutions for the Wealth, Trust, and Corporate Services (TCSP) industry. Focused on driving digital transformation, Quantios provides advanced technology that ensures seamless compliance and efficient administration. Our solutions empower businesses to streamline operations and focus on growth. The TCSP industry is undergoing rapid consolidation and increasing regulatory scrutiny, making data integrity more critical than ever. Quantios leverages AI, automation, and advanced technology to manage data with precision, supporting growth, compliance, and operational efficiency for over 600 clients globally. Join a team of 300+ professionals across 12 offices worldwide, and be part of a company driving transformation in over 80 international jurisdictions, where your expertise will help shape the future of this fast-changing industry. Job Description: Business Application Consultant serves as a key contact for users experiencing technical issues, ensuring timely and effective resolution to enhance user satisfaction. This role involves logging incidents, troubleshooting, diagnosing, and resolving application, system, and configuration issues. Depending on the complexity of the problem, unresolved cases may be escalated to higher support levels for advanced intervention. This dynamic role offers opportunities to develop IT skills, gain hands-on experience, and advance professionally in a fast-paced environment, with potential career growth into senior or leadership positions. Incident Management: Respond to incoming support requests via QUS and ensure accurate logging of incidents. Categorize incidents based on priority and impact, ensuring proper tracking and updates. Monitor tickets and maintain timely communication with users throughout the resolution process. Provide initial diagnosis and resolve common product issues or escalate more complex cases to L3 support. Troubleshooting and Escalation: Perform advanced troubleshooting for software applications, hosting environments, and configurations. Collaborate with internal teams to address unresolved or recurring issues, escalating cases as needed. Develop and utilize bespoke tools, scripts, and diagnostic utilities to enhance efficiency. Suggest and document workarounds or interim fixes for application defects. Knowledge Management and User Education: Utilize and expand the knowledge base by documenting new issues, solutions, FAQs, and best practices. Educate users on basic application functionalities, system processes, and self-service resources. Assist in maintaining and refining SOPs for escalation, troubleshooting, and resolution workflows. Application Support: Provide end-to-end support for Quantios applications, including conducting assessments. Set up, upgrade, and document processes for application deployment. Monitor applications proactively to identify and address potential issues before escalation. Deliver on-site and off-site support as required. Collaboration and Feedback: Share insights from client interactions and industry trends with development teams to improve product offerings. Provide feedback on recurring issues to improve processes and system performance. Collaborate with the Academy team to maintain a knowledge base and assist with training L1 teams and end users. Continuous Improvement and Reporting: Research and adopt new technologies, methodologies, and standards to enhance support services. Analyze helpdesk metrics, prepare reports, and identify areas for improvement in service delivery. Test and validate fixes, updates, and new features before deployment to ensure quality. Job Requirements: Degree in Financial Technology, Computer Science, Information Technology, or a related field (or equivalent experience). Knowledge of business application software (e.g., ERP, CRM systems). Familiarity with core fintech products and industry standards (preferred) . Basic understanding of ITIL concepts, including incident logging and escalation procedures (preferred but not mandatory). Proficiency in programming languages such as AL Programming , VB.NET, C#, SQL, Visual Studio, ASP.NET, AngularJS, Angular TypeScript, HTML5. Data analysis and visualization skills (e.g., Tableau, Power BI)

Ability to use ticketing systems, diagnostic utilities, and basic troubleshooting tools. Knowledgeable about AI processes and usage

Experience in managing projects from inception to completion.

Capability to follow structured troubleshooting processes and escalate complex problems to appropriate teams. Awareness of financial regulations (e.g., DSS, KYC) and how they apply to fintech products. Ability to handle multiple tickets or tasks simultaneously while adhering to SLA timelines. Strong prioritization skills to manage workload efficiently. Strong verbal and written communication skills for interacting with users, clients, and internal teams. Willingness to work collaboratively with team members and escalate issues when necessary. Familiarity with industry trends, fintech products, and emerging technologies. Proactive in learning and adopting new technologies, methodologies, and standards to enhance service delivery. This role might require working on shift rotation basis. Subject to business needs.

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NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE: Help Desk Representative (II)

GRADE: 7

Position Summary & Key Areas of Responsibility

• Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
• 7x24 monitoring of customer’s ATM/ABM network across Canada, which includes six different time zones
• Accountable for continuously receiving and handling high volumes of customer calls
• Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
• Determine alert priority based on documented processes and guidelines
• Use tools to remotely access customer equipment to diagnose and resolve customer problems
• Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
• Escalate customer problems both internally and externally, as required and according to defined escalation paths
• Acquire and maintain current knowledge of relevant product offerings and support policies
• Participate in special projects as assigned to continuously improve processes, tools, systems and organization
• Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
• Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
• Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
• Requires rotation in work hours involving weekends and holidays

Basic Qualifications

• The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
• Knowledge of Automated Banking Machines (ATM/ABM)
• Keyboard proficiency and understanding of Windows-based applications/tools

Preferred Qualifications

• Previous experience in a Customer Support and/or Helpdesk environment
• 1+ years of related experience
• Self-driven and results oriented; Ability to work under pressure within flexible working hours
• Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About Us

Help us bring innovation to financial institutions across the globe.

At NCR Atleos, you’ll have meaningful and relevant work experiences , with opportunities to learn and make a real contribution.
We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to set ting the highest standard in self-service banking .

A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.

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Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

The Helpdesk team supports Ria’s point of sale system (FxOnline) to ensure that our agent network can transact and perform the necessary tasks when required.

Based in the Malaysia, the APAC Helpdesk team is supporting operations from agents located in Malaysia, Singapore, Australia, New Zealand, and other global correspondents in the APAC region. The Helpdesk Analyst will meet and exceed all company and individual goals in line with the company’s policies, procedures, and values.

Roles & Responsibilities

• Provide prompt and accurate technical assistance to our agents and stores via various channels (phone, emails, tickets, remote, etc.) and escalate complex issues to the appropriate team if necessary.
• Maintain accurate and detailed records of agent interactions, inquiries, and support provided using designated ticketing systems. Share valuable insights or recurring issues with the knowledge base team for continuous improvement.
• Adhere to standard operating procedures, troubleshooting guidelines, and escalation protocols to ensure efficient and consistent support delivery. Continuously seek process improvements and contribute to developing best practices.
• Assigning website permissions to employees and agents as required through FxClient.
• Creation of users and passwords on FxClient for Ria’s agents.
• Diagnose and resolve hardware, software, and network-related issues by analyzing agents' reports, conducting research, and implementing effective solutions.
• Conduct training sessions and provide instructional materials to help our agents understand the usage and capabilities of the products.
• Programming of the security hardware for our agents (Yubikey)
• Consistent monitoring and reporting of identified issues and possible errors, inconsistencies, and performance issues on the FxOnline website.
• Request FxOnline amendments and enhancements, and ensure the enhancements are carried out
• Establish and maintain relationships with agents and departments as required.
• Ensure QA standards are met to provide quality customer service to the caller.
• Inform necessary departments and agents of website outages, enhancements, and version upgrades.
• Remote installation and troubleshooting of Ria Device Manager, Printer, Scanner, Signature Pad, and Card Terminal machines.
• Report all incidents, hazards, and injuries as soon as possible (within the same shift) to the appropriate person
• Participate in the implementation of the WHS plan
• Visits our stores to provide troubleshooting support when needed.
  
  

Position Requirements

• Technical or professional with an IT background or similar fields.
• Excellent troubleshooting and problem-solving skills.
• Flexibility to work in shifts and adapt to changing schedules.
• Experience using Zendesk, Logmein, is highly desirable.
• Fluent English, an additional language such as Tamil or Tagalog, is also desirable
• Must be able to work on-site.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology

Referrals increase your chances of interviewing at Ria Money Transfer by 2x

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